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means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's
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If you have any questions regarding your potential use of this material, contact:
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www.vizioncore.com
Email: info@vizioncore.com
Refer to our Website for regional and international office information.
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Vizioncore, the Vizioncore logo, and vReplicator are trademarks and registered trademarks of Vizioncore, Inc in
the United States of America and other countries. Other trademarks and registered trademarks used in this guide
are property of their respective owners.
Disclaimer
The information in this document is provided in connection with Vizioncore products. No license, express or implied,
by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale
of Vizioncore products. EXCEPT AS SET FORTH IN VIZIONCORE'S TERMS AND CONDITIONS AS SPECIFIED
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make changes to specifications and product descriptions at any time without notice. Vizioncore does not make any
commitment to update the information contained in this document.
vReplicator User Manual
07/18/08
Version 2.5d
Document Revision History
Document
Version
Number
2.5a 04/09/08 Initial document
2.5b 05/23/08 Chapter 1
2.5c 06/12/08 Chapter 1
Issue Date Description of Change
•In the Snapshots and Hybrid Replication sections of vReplicator
Overview, added a warning against running a differential backup of a
VM that is undergoing hybrid replication.
Chapter 2
Chapter 2
• Updated list of OSs in the Location Requirements section.
• In the Interoperability Requirements section, updated lists and added
support policy statement.
•Added these sections: Installation Support, Guest VSS Support, and
Guest OS for Replication Support.
•In the vReplicator Overview section, included a description of the
encryption scheme used in the software.
•Updated the upgrade to new version information in the Installing
vReplicator section.
2.5d 07/18/08 Chapter 1
•Updated the vReplicator Licensing section.
Chapter 2
•Updated VSS Guest Support table: Windows 2000 SP4/SP5 for 32-bit
vReplicator™ software is a powerful real-time replication solution for the VMware®
ESX Server environment. vReplicator is designed to perform replication specifically for
virtual machines (VMs.)
In this manual, you will learn how to install and configure vReplicator. You will also
learn how to use these components:
• Notification
• Alerts
• Hybrid and differential replication
• Reports
First, some background on the context in which vReplicator was developed.
Virtualization and VMware Overview
As companies and industries grow, their technology needs change. These changes are
often implemented within complex systems running business-critical applications.
Usually there is an increased demand for shared hardware and software resources. To
manage this demand, many companies establish virtual environments. Doing so can
increase an organization’s agility and efficiency while lowering its costs.
Most companies have a number of specialized physical servers and workstations that are
underutilized. Virtualizing such an environment increases and balances utilization by
consolidating the physical machines into a single physical host that runs multiple VMs.
The VMs share the resources—processor, memory, network cards, and disks—of one
physical host. The work that the physical machines did previously continues, but with
greater efficiency. The host runs a layer of virtualization software that manages the
environment. Each VM’s operating system (OS)—usually Windows or Linux—functions
as if the hardware were physical. Guest software can see only x processor, y memory, and
so forth.
vReplicator v2.5 Chapter 2 Installation 5
Multiple Physical Machines
Multiple Physical Machines
Windows XP
Windows XP
Development
Development
Test Machine
Test Machine
Machine 1
Machine 1
Hardware
Hardware
VM
VM
Windows XP
Windows XP
Development
Development
Test Machine
Test Machine
Windows
Windows
Server
Server
Exchange
Exchange
Server
Server
Machine 2
Machine 2
Hardware
Hardware
Single ESX Server with Multiple VMs
Single ESX Server with Multiple VMs
VM
VM
Windows
Windows
Server
Server
Exchange
Exchange
Server
Server
Pooled hardware shared by all VMs.
Pooled hardware shared by all VMs.
Windows
Windows
Server
Server
VPN
VPN
Machine 3
Machine 3
Hardware
Hardware
VM
VM
Windows
Windows
Server
Server
VPN
VPN
Linux
Linux
SQL Server
SQL Server
Machine 4
Machine 4
Hardware
Hardware
VM
VM
Linux
Linux
SQL Server
SQL Server
…
…
…
…
…
…
A virtual infrastructure affords maximum flexibility, allowing you to treat VMs as if they
were physical hardware and software. VMs can be moved easily between hosts. They can
be run in isolation or in groups. Their workloads can be reconfigured as demand requires.
This flexibility is supported by management tools. VMware VirtualCenter (VC) and ESX
Server are, respectively, the management server and software components that lend order
to flexibility in a virtual environment.
As a management server, VC orchestrates the configuring and provisioning of all VMs.
VC’s database stores all of the shared information between the physical hosts and the
VMs. Without compromising security, VC makes it possible to connect to a host
remotely from a standard Windows computer.
As its own host OS, ESX Server allows you to establish VMs, configure and manage
their shared resources, and make ongoing adjustments to increase performance. Each VM
is configured with its own virtual hardware—for example, central processing unit (CPU),
random access memory (RAM), and universal serial bus (USB) ports. The work of the
VM’s physical counterpart is run in its native OS. Because VMs require neither
redundant hardware nor physical space, virtualization can mean significant cost savings.
The transition from physical to virtual is seamless. To achieve optimum utilization in a
virtualized environment, it must be maintained well. To do this, data and other assets
must be monitored, protected, and preserved.
vReplicator v2.5 Chapter 2 Installation 6
vReplica tor Overview
Reliable business continuity and disaster recovery (DR) strategies deliver comprehensive
and consistent results. Replication plays a key role in this process. If done well,
replication can restore systems securely while enhancing performance and minimizing
interruption.
VMware Infrastructure 3 (VI3) provides a solid platform for replication. vReplicator 2.5
was designed to be the definitive replication solution for VI3. vReplicator captures the
complete VM image—OS, configuration settings, applications, and data. vReplicator’s
Windows-based interface offers easy access and navigation. All potential source and
destination machines display in a tree structure.
There are two replication methods and schedules from which to choose. Once a job is
configured, you can run it at any time—even off-schedule. You can run jobs between
hosts, VMs, or dissimilar hardware platforms. With the help of vzBoost, vReplicator does
its work quickly—while the source machine is running—without compromising system
resources. vReplicator monitors VM and host performance patterns. You can use this
information to improve replication job scheduling.
Snapshots
vReplicator uses VMware snapshots during replications to ensure that the entire VM
image is captured. Snapshots keep each replication job current by allowing you to revert
to a previous point in time, merging that data with the current data.
vReplicator does not support third party tools that use snapshots. vRanger Pro is an
exception because it shares a file-locking mechanism with vReplicator that prevents
failures and data loss, even when the applications are running concurrently against the
same VM. When vReplicator attempts a replication, it needs access to the source VM’s
disk files. For vRanger Pro to create a backup, it requires similar access. If a replication
job is in process when vRanger Pro attempts a backup, vRanger Pro will pause until the
replication pass has completed. Alternately, if a backup job is in process when
vReplicator attempts a replication, the replication pass will pause to allow the backup to
complete.
Warning: During hybrid replication, a snapshot remains open continuously. This can
compromise vRanger Pro’s ability to complete differential backups of a VM being
replicated. When you initiate a hybrid replication, you should not use vRanger Pro to
perform a differential backup of that VM. In this case, it is best to complete a full backup
of the machine.
VC
vReplicator can connect with the source and destination machines directly or through
VC. There are several advantages to integrating VC with vReplicator. VC serves as a host
management interface, organizing data stores, hosts, VMs, and other objects in a tree
structure. VC makes it possible for vReplicator to monitor the movement of VMs
vReplicator v2.5 Chapter 2 Installation 7
between hosts. Even after a vMotion event occurs, replication activities can continue
unabated.
VSS
The Microsoft® Volume Shadow Copy Service (MS VSS) driver in vReplicator works in
conjunction with Vizioncore’s VSS agent to ensure reliable remote API call
communication. By alternately freezing and thawing application writes, MS VSS and
Vizioncore VSS provide consistent results during each replication process. VSS enables
quiescing—or pausing—of application writes when database servers such as SQL and
Oracle are being replicated.
vzBoost
In vReplicator, vzBoost is an optional driver that improves write speeds to the Virtual
Machine File System (VMFS). vzBoost manages Service Console traffic; it has no
input/output (I/O) impact on running VMs. The driver is enabled through
Tools→Preferences→ESX Server and is installed on the destination ESX host.
vReplicator activates the driver when a write to VMFS is initialized. The driver remains
activated only for the duration of the write. As soon as the data transfer completes, the
driver becomes inactive and no longer taxes system resources.
Differential Replication
In differential replication, the source Virtual Machine Disk Format (VMDK) is scanned.
A data map is created during the first replication pass. When the first snapshot is taken,
disk writes are suspended temporarily. The snapshot remains open. An empty virtual
disk—called the delta file—is added. As data is replicated, this file grows. These changes
are merged back into the VMDK and the snapshot is closed. During the second
replication pass, a snapshot is opened. On the vReplicator box, the source VM’s current
data is compared to the changed data stored in the data map. These changes are
replicated, block by block, and committed to the destination machine. Then, the snapshot
is closed and the VMDK is opened. The entire source VM image is replicated to the
destination machine.
Hybrid Replication
Using the hybrid approach, replication is done as a function of change over time rather
than change to data. Snapshots can be taken at shorter intervals with no loss of data.
There is no need to scan during each replication pass. The differentials engine
resynchronizes the source and destination VMs selectively. Therefore, there is no need to
replicate the entire source image again, just to capture the data that changed between
snapshots.
During hybrid replication, two snapshots are created. One snapshot remains open
continuously. While the second snapshot is usually not visible to the user, it plays an
important role in replication. As time passes, the second snapshot fills with data.
vReplicator v2.5 Chapter 2 Installation 8
Ultimately, this data is copied to the destination VM and then merged into the first
snapshot.
This method allows for a very fast process, in part because no scanning is required.
Nonetheless, the continuously open snapshot can decrease I/O temporarily. Because this
method replicates as a function of change over time, snapshots can grow rather large and
cumbersome. For this reason, it is important to confirm sufficient free disk space in
advance of initiating a hybrid replication.
Warning: During hybrid replication, a snapshot remains open continuously. This can
compromise vRanger Pro’s ability to complete differential backups of a VM being
replicated. When you initiate a hybrid replication, you should not use vRanger Pro to
perform a differential backup of that VM. In this case, it is best to complete a full backup
of the machine.
Replication to Multiple Destinations
vReplicator 2.5 offers replication from a single source to multiple destinations. Having
this additional flexibility enhances your ability to recover from a disaster. You can
schedule two jobs to execute in the same timeframe from one source VM to more than
one destination. The first job that you create will execute as scheduled and the second job
will be queued to run when the first job completes. Replication to multiple destinations
can be done for either replication type—hybrid or differential.
Skipping VMDKs
Using vReplicator’s Job Wizard, you can specify which hard disks to replicate from a
single source datastore. One benefit of excluding disks that do not need to be replicated is
that in doing so you conserve resources—from time and effort to disk space and
bandwidth.
Performance Monitoring
As you try to establish a replication schedule that does not compromise system
performance, monitoring information becomes vital. To help you assess the impact of
replication jobs on your environment, vReplicator provides real-time performance
statistics that indicate the load on each host. These statistics— Service Console CPU,
memory, disk, and network usage—display in the Replication Management pane.
Encryption
vReplicator 2.5 uses Triple Data Encryption Standard (Triple DES) cryptology to provide
password and data protection functionality. All configuration settings such as User Name,
Root, and SMTP are encrypted automatically and stored securely in a disk file.
vReplicator v2.5 Chapter 2 Installation 9
Using this Manual
Terms and Acronyms
These terms and acronyms are used in this manual.
Term or Acronym Definition
API Application Programming Interface
CPU Central Processing Unit
delta file An empty virtual disk file that is added during a replication
pass. As data is replicated, this file grows.
DNS Domain Name System
DR Disaster Recovery
FQDN Fully Qualified Domain Name
GB Gigabyte
Guest A VM that runs on an ESX Server.
Host A physical ESX Server that runs VMs.
Hot replication A replication that is performed while the source VM is
running.
I/O Input/Output
IP address Internet Protocol address
LUN Logical Unit Number
MB Megabyte
Mb Megabit
MMC Microsoft Management Console
MS VSS Microsoft Volume Shadow Copy Service works with
Vizioncore VSS to make remote API call communication
possible. Works to freeze and thaw application writes during
replication.
NIC Network Interface Card
OS Operating System
PDF Portable Document Format
Quiescing Pauses a running process. Disables the VMware Tools Sync
Driver when replicating database servers such as SQL,
Exchange, Active Directory, Oracle, or any database that uses
a service to write.
vReplicator v2.5 Chapter 2 Installation 10
Term or Acronym Definition
RAM Random Access Memory
SA System Administrator
SAN Storage Area Network
SCSI Small Computer System Interface
SMTP Simple Mail Transfer Protocol
SQL server A sequel server
SQL database Structured Query Language; an SQL database.
SSH Secure Shell Access; a network protocol used to exchange data
between CPUs across a secure channel.
Su switch user
Triple DES Triple Data Encryption Standard
USB Universal Serial Bus
vReplicator.msi Installer file for vReplicator.
VC VMware VirtualCenter; a management server within a
virtualized environment
VCB VMware Consolidated Backup
Vizioncore VSS An agent that works with MS VSS to make remote API call
communication possible in vReplicator.
vzBoost An optional driver installed on the destination ESX host;
improves write speeds to the VMFS.
VI3 VMware Infrastructure 3 (including ESX Server v3.x)
VM Virtual Machine
VMDK Virtual Machine Disk Format; a disk files that stores a VM’s
Within the vReplicator interface, there are several icons and buttons that display
repeatedly. They are described below.
Clicking this link displays a window containing additional
information about the adjacent field.
A closed green checkmark icon displays to the right of a field to
confirm that it has been populated with a valid value.
A closed red X icon displays to the right of a field to indicate that it
contains an invalid value.
An open green checkmark icon displays on the Add VirtualCenter
and Add Host dialogs to indicate progress in IP address and/or API
connection resolution.
An open red X icon displays on the Add VirtualCenter and Add
Host dialogs to indicate that IP address and/or API connection
resolution could not be completed. To the right of the icon, a
message displays indicating why the process failed.
vReplica tor Licensing
In vReplicator, licensing is job-based rather than CPU-based. Each vReplicator license
allows for one replication job from one source to one target. For each job that is
scheduled, you will need a license. For example, if you replicate one VM to two remote
sites, you will need two licenses if one job is in process when you add the second job. If,
instead, the first job completes before you add the second job, the first license will be
available to apply to the second job. Licensing applies only to source VMs. Target VMs
do not require licensing.
If you do not have a permanent license, a trial license will be generated automatically for
you. Each trial license allows for four replication jobs; the license expires after 30 days.
vReplicator v2.5 Chapter 2 Installation 12
m
Technical/Customer Support
Contacting Dell
Note: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies
by country and product, and some services may not be available in your area. To contact Dell for
sales, technical support, or customer service issues:
1. Visit
2. Verify your country or region in the Choose A Country/Region drop-down menu at the
3. Click Contact Us on the left side of the page.Note: Toll-free numbers are for use within
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
http://support.dell.com.
bottom of the page.
the country for which they are listed.
Country (City)
International Access
Code
Country Code
City Code
Anguilla
Antigua and
Barbuda
Aomen
Argentina (Buenos
Aires)
International Access
Code: 00
Country Code: 54
City Code: 11
Aruba
Australia (Sydney)
International Access
Code: 0011
Country Code: 61
City Code: 2
Austria (Vienna)
Service Type Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-Mail Addresses
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
Technical Support
™
Dimension™, Dell Inspirion™, Dell Optiplex™, Dell
Dell
Lattitude
Servers and Storage
Web Address
E-Mail Address for Desktop and Portable Computers
E-Mail Address for Servers and EMC
Customer Service
Technical Support
Technical Support Services
Sales
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
International Access
Code: 900
Country Code: 43
City Code: 1
Bahamas
Barbados
Belgium (Brussels)
Bolivia
Brazil
International Access
Code: 00
Country Code: 55
City Code: 51
British Virgin
Islands
Brunei
Country Code: 673
Canada (North
York, Ontario)
International Access
Code: 011
E-Mail Address
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Service
Home/Small Business Support
Preferred Accounts/Corporate Customer
Service Preferred Accounts/Corporate Customer
Switchboard
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
Web Address
General Support
General Support Fax
Customer Service
Corporate Sales
Fax
Switchboard
Web Address
E-Mail Address
Technical Support., Customer Service, Sales
Web Address
E-Mail Address
Customer Service and Tech Support
Technical Support Fax
Customer Service Fax
Sales
Technical Support (Penan
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Online Order Status Web Address
AutoTech (automated Hardware and Warranty Support)
Customer Service
Home/Home Office
Small Business
Medium/Large Business, Government, Education
Hardware Warranty Phone Support
Computers for Home/Home Office
Computers for Small/Medium/Large Business
Government
Printers, Projectors, Televisions, Handheld, Digital
Jukebox, and Wireless Sales
Medium/Large Business, Government
Spare Parts and Extended Service
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
E-Mail Address
Sales and Customer Support
Technical Support Web Address
Technical Support E-Mail Address
Customer Service E-Mail Address
Technical Support Fax
Technical Support – Dimension and Inspiron
Technical Support – OptiPlex, Lattitude and Dell
Precision
Technical Support – Servers and Storage
Technical Support – Projectors, PDAs, Switches, Routers,
etc
Technical Support – Printers
Customer Service
Customer Service Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
E-Mail Address
Technical Support
Customer Service
Fax
Technical Fax
Switchboard
Large Accounts Customer Service
Public Accounts Customer Service
Switchboard
Web Address
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
E-Mail Address
Technical Support, Customer Service, Sales
Web Address
Technical Support E-mail Address
Technical Support - Dimension and Inspiron
Technical Support - OptiPlex, Latitude, and Dell
Precision
Technical Support - Servers and Storage
Technical Support - Projectors, PDAs, Switches, Routers,
etc .
Customer Service
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
Dell Support Website
Portable and Desktop Support
Desktop Support E-mail Address
Portable Support E-mail Address
Phone Numbers
International Access
Code: 00
Country Code: 353
City Code: 1
Italy (Milan)
International Access
Code: 00
Country Code: 39
City Code: 02
Customer Service
Home and Small Business
Large Corporate Accounts
Sales
Large Corporate Accounts
Home and Small Business
Web Address
Technical Support
E-mail Address
Business computers
Home computers
At Home Support
Sales
Home
Small Business
Medium Business
Large Business
E-mail Address
Customer Service
Home and Small Business
Business (greater than 200 employees)
General
Fax/Sales fax
Switchboard
U.K. Customer Service (dealing with U.K.only)
Corporate Customer Service (dial within U.K. only)
U.K. Sales (dial within U.K. only)
Web Address
Home and Small Business
Technical Support
Customer Service
Fax
Switchboard
Corporate
Technical Support
Customer Service
Fax
Switchboard
toll-free: 1-800-425-8045
eec_ap@dell.com
080-25068033 or your city STD
code + 60003355 or
toll-free: 1-800-425-9045
India_care_HSB@dell.com
toll-free : 1800-4254051
India_care_REL@dell.com
toll free : 1800-4252067
1600 33 8044
1600 33 8046
Support.euro.dell.co
dell_direct_support@dell.c
om
1850 543 543
1850 543 543
1850 200 889
1850 333 200
1850 664 656
1850 200 646
1850 200 646
Dell_IRL_Outlet@dell.com
01 204 4014
1850 200 982
01 204 0103
01 204 4444
0870 906 0010
0870 907 4499
0870 907 4000
Support.euro.dell.co
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
vReplicator v2.5 Chapter 2 Installation 18
m
m
Jamaica
Japan (Kawasaki)
International Access
Code: 001
Country Code: 81
City Code: 44
Korea (Seoul)
International Access
Code: 001
Country Code: 82
City Code: 2
Latin America
Luxemborg
International Access
Code: 00
Country Code: 352
E-mail Address
Technical Support, Customer Service, Sales
(dial from within Jamaica only)
Web Address
Technical Support - Dimension and Inspiron
Technical Support outside of Japan - Dimension and
Inspiron
Technical Support - Dell Precision, OptiPlex, and
Latitude
Technical Support outside of Japan - Dell Precision,
OptiPlex, and Latitude
Technical Support - Dell PowerApp™, Dell
PowerEdge™, Dell PowerConnect™, and Dell
PowerVault™,
Technical Support outside of Japan - PowerApp,
PowerEdge, PowerConnect, and PowerVault
Technical Support - Projectors, PDAs, Printers, Routers
Technical Support outside of Japan - Projectors, PDAs,
Printers, Routers
Faxbox Service
24-Hour Automated Order Status Service
Customer Service
Business Sales Division - up to 400 employees
Preferred Accounts Division Sales - over 400 employees
Public Sales - government agencies, educational
institutions, and medical institutions
Global Segment Japan
Individual User
Individual User Online Sales
Individual User Real Site Sales
Switchboard
Web Address
Technical Support, Customer Service
Technical Support - Dimension, PDA, Electronics, and
Accessories
Sales
Fax
Switchboard
Customer Technical Support (Austin, Texas, U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service) (Austin,
Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Web Address
Support
Home/Small Business Sales
Corporate Sales
Customer Service
International Access
Code: 00
Country Code: 60
City Code: 4
Mexico
International Access
Code: 00
Country Code: 52
Montserrat
Netherlands
Antilles
Netherlands
(Amsterdam)
International Access
Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access
Code: 00
Country Code: 64
Nicaragua
Norway (Lysaker)
International Access
Code: 00
Country Code: 47
Panama
Fax 26 25 77 82
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Web Address
Technical Support - Dell Precision, OptiPlex, and
toll-free: 0800 105
34 160 910
29 693 115
Support.ap.dell.com
toll-free: 1800 880 193
Latitude
Technical Support - Dimension, Inspiron, and Electronics
toll-free: 1800 881 306
and Accessories
Technical Support - PowerApp, PowerEdge,
toll-free: 1800 881 386
PowerConnect, and PowerVault
Customer Service
Transaction Sales
Corporate Sales
Web Address
E-mail Address
Customer Technical Support
Sales
Customer Service
Main
E-mail Address
Web Address
Technical Support
Technical Support Fax
Home/Small Business Customer Service
Relational Customer Service
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
Technical Support
Relational Customer Service
Home/Small Business Customer Service
Switchboard
Fax Switchboard
Web Address
E-mail Address
International Access
Code: 011
Country Code: 48
City Code: 22
Portugal
International Access
Code: 00
Country Code: 351
Puerto Rico
St. Kitts and Nevis
St. Lucia
St. Vincent and the
Grenadines
Singapore
International Access
Code: 005
Country Code: 65
Slovakia (Prague)
International Access
Code: 00
Country Code: 421
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Customer Service Phone
Customer Service
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Web Address
Technical Support
Customer Service
Sales
Fax
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
NOTE: The phone numbers in this section should be
called from within Singapore or Malaysia only.
Web Address
Technical Support - Dimension, Inspiron, and
Electronics and Accessories
Technical Support - OptiPlex, Latitude,
and Dell Precision
Technical Support - PowerApp, PowerEdge,
PowerConnect, and PowerVault
Customer Service
Transaction Sales
Corporate Sales
Web Address
E-mail Address
Technical Support
Customer Service
Fax
Tech Fax
Technical Support
Customer Service
Switchboard
Fax
Web Address
Technical Support
Relational Customer Service
Home/Small Business Customer Service
Employee Purchase Program (EPP) Support
Technical Support Fax
Web Address
E-mail Address
Technical Support – Home and Small Business
Technical Support – Corporate
Customer Service – Home and Small Business
Customer Service – Corporate
Fax
Switchboard
Web Address
E-mail Address
Technical Support - OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories
Technical Support - Servers and Storage
Customer Service
toll-free: 0080 160 1250 (option
toll-free: 0080 160 1256
Transaction Sales
Corporate Sales
toll-free: 0080 165 1228
toll-free: 0080 165 1227
Web Address
Technical Support (OptiPlex, Latitude, and Dell
Support.ap.dell.com
toll-free: 1800 0060 07
Precision)
Technical Support (PowerApp, PowerEdge,
toll-free: 1800 0600 09
PowerConnect, and PowerVault)
Customer Service
Corporate Sales
Transaction Sales
toll-free: 1800 006 007 (option 7)
toll-free: 1800 006 009
toll-free: 1800 006 006
m
5)
vReplicator v2.5 Chapter 2 Installation 22
m
Trinidad/Tobago
Turks and Caicos
Islands
U.K.(Bracknell)
International Access
Code: 00
Country Code: 44
City Code: 1344
Uruguay
U.S.A. (Austin,
Texas)
International
Access Code: 011
Country Code: 1
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Customer Service Website
Sales
Home and Small Business Sales
Corporate/Public Sector Sales
Customer Service
Home and Small Business
Corporate
Preferred Accounts (500-5000 employees)
Global Accounts
Central Government
Local Government & Education
Health
Technical Support
Corporate/Preferred Accounts/PCA (1000+ employees)
Other Dell Products
General
Home and Small Business Fax
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Automated Order-Status Service
AutoTech (portable and desktop computers)
Hardware and Warranty Support (Dell TV, Printers, and
Projectors ) for Relationship customers
Consumer (Home and Home Office) Support for Dell
products
Customer Service
Employee Purchase Program (EPP) Customers
Financial Services Web Address
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts [DPA])
Business
Customer Service
Employee Purchase Program (EPP)
Customer s Support for printers, projectors, PDAs, and
MP3 players
Public (government, education, and healthcare)
Customer Service and Support
Employee Purchase Program (EPP) Customers
Dell Sales
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or SpeechImpaired
U.S. Virgin Islands
Venezuela
Web Address
E-mail Address
Technical Support, Customer Service, Sales
Web Address
E-mail Address
Technical Support, Customer Service, Sales
The vReplicator installation process is simple. After you confirm that all requirements
and pre-requisites have been met, identify the following:
• VCs and/or hosts that you want to configure.
• Default settings for replication type and frequency.
• Default limits for simultaneous replications.
• Default recipients for replication job notification.
• Users who should receive alerts when storage is low.
System Requirements
This section describes the hardware and software requirements for vReplicator
installation.
Location Requirements
vReplicator requires a physical or virtual machine running Windows 2000 SP4, Windows
2003 SP1 or SP2, and .NET Framework version 2.0. For optimal performance, it is best
to install vReplicator on a physical machine. If you install the software on a VM, it is best
to do so on one that is running Windows 2003 rather than XP. For the Vizioncore VSS
agent to work, you must have MS VSS installed. For MS VSS to work, the machine must
be running Windows 2003 R2, SP1, SP2, or SP4 and .NET 2.0.
You can confirm that you have .NET Framework v2.0 installed by accessing Start→Add
or Remove Programs. You can install .NET Framework v2.0 through Internet
Explorer→Tools→Windows Update. Alternately, you can download it from the
Microsoft website.
The physical or virtual machine must also meet the following criteria:
• Pentium III class CPU or greater
• 256 MB RAM (512 MB recommended)
• 2 GB free hard disk space (4 GB or greater recommended)
• 1024x768 video resolution (1280x1024 or greater recommended)
• 100 Mb/sec or greater network adapter
• Unimpeded network secure shell access (SSH)—port 22—from vReplicator to
both the source and destination servers
vReplicator v2.5 Chapter 2 Installation 26
VMware ESX Server Requirements
User Accounts and Passwords
For each replication source and destination VM, you must use a login with appropriate
permissions. vReplicator requires the use of root, non-root, and system administrator
(SA) IDs and non-root and SA passwords. This section contains information specific to
vReplicator password requirements. For additional information, see the General Password Security Guidelines section at the end of this chapter.
Switch User/Root Access
vReplicator requires root access. For security reasons, many ESX Servers are configured
so that a root user cannot log in directly from another computer. To gain root access,
vReplicator must connect with a non-root user ID and then switch user (su) to the root
account. For the non-root ID and password, it is best to use the same ID and password
that you selected for VC.
System Administrator Access
vReplicator also requires SA access; for example, when you install a new instance of MS
SQL Express 2005. The SA password must meet SQL Server password policy
requirements. In general, SA passwords should be complex but memorable. The
passwords should be written down and adequately protected, but accessible to those who
need them.
Password Security Setting Policy
Weak passwords compromise system security. The MS Windows security setting policy
has been enabled and configured for vReplicator passwords.When you create and update
passwords in vReplicator, follow as many of these guidelines as your environment
allows:
• A password should not include a significant portion of a user or account name.
• Each password should be at least six characters long.
• Passwords should contain characters from several of these categories:
-Uppercase letters in English (A-Z)
-Lowercase letters in English (a-z)
-Digits 0-9
-Non-alphabetic characters (for example, $, !, #, %)
Source
These are the requirements for the source machine:
• You do not need to complete any installations on the source VMFS.
• The source VMFS must be formatted for ESX 3.
vReplicator v2.5 Chapter 2 Installation 27
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