Dell Vizioncore Getting Started Guide

vFoglight™

Getting Started Guide

5.2.4

© 2008 Quest Software, Inc. ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished
under a software license or nondisclosure agreement. This software may be used or copied only in accordance with
the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's
personal use without the written permission of Quest Software, Inc.

If you have any questions regarding your potential use of this material, contact:
Quest Software World Headquarters
LEGAL Dept
5 Polaris Way
Aliso Viejo, CA 92656

www.quest.com

email: [e-mail]

Refer to our Web site for regional and international office information.

Trademarks

Quest, Quest Software, the Quest Software logo, Aelita, Akonix, Akonix L7 Enterprise, Akonix L7 Enforcer,
AppAssure, Benchmark Factory, Big Brother, DataFactory, DeployDirector, ERDisk, Foglight, Funnel Web, I/Watch,
Imceda, InLook, IntelliProfile, InTrust, Invertus, IT Dad, I/Watch, JClass, Jint, JProbe, LeccoTech, LiteSpeed,
LiveReorg, MessageStats, NBSpool, NetBase, Npulse, NetPro, PassGo, PerformaSure, Quest Central, SharePlex,
Sitraka, SmartAlarm, Spotlight, SQL LiteSpeed, SQL Navigator, SQL Watch, SQLab, Stat, StealthCollect, Tag and
Follow, Toad, T.O.A.D., Toad World, vANALYZER, vAUTOMATOR, vCONTROL, vCONVERTER, vEssentials,
vFOGLIGHT, vOPTIMIZER, vRanger Pro, vReplicator, Vintela, Virtual DBA, VizionCore, Xaffire, and XRT are
trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries.
Other trademarks and registered trademarks used in this guide are property of their respective owners.

Disclaimer

The information in this document is provided in connection with Quest products. No license, express or implied, by
estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of
Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE
LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND
DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY
DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF
INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with
respect to the accuracy or completeness of the contents of this document and reserves the right to make changes
to specifications and product descriptions at any time without notice. Quest does not make any commitment to
update the information contained in this document.

License Credits and Third Party Information

To view license credit information, click the License Credits link on the Welcome to vFoglight online help page.

Getting Started Guide
March 2009
Version 5.2.4

Table of Contents

Introduction to this Guide...................................................................................................................................5

About vFoglight ................................................................................................................................................................ 6

About this Guide............................................................................................................................................................... 6

vFoglight Documentation Suite ........................................................................................................................................ 7

Core Documentation Set......................................................................................................................................... 8

Cartridge Documentation Sets ................................................................................................................................ 9

Feedback on the Documentation............................................................................................................................. 9

Text Conventions........................................................................................................................................................... 10

About Vizioncore Inc. ..................................................................................................................................................... 10

Contacting Dell............................................................................................................................................................... 12

Introducing vFoglight........................................................................................................................................25

Welcome to vFoglight..................................................................................................................................................... 26

What is vFoglight?................................................................................................................................................. 26

How vFoglight Organizes and Presents Data........................................................................................................ 26

How vFoglight Helps.............................................................................................................................................. 26

Key Concepts and Terms............................................................................................................................................... 27

How vFoglight Works ..................................................................................................................................................... 27

vFoglight Structure......................................................................................................................................................... 34

vFoglight Components ................................................................................................................................................... 35

vFoglight Management Server .............................................................................................................................. 35

vFoglight browser interface ................................................................................................................................... 35

vFoglight command-line interface.......................................................................................................................... 36

vFoglight Agent Manager ...................................................................................................................................... 37

Cartridges.............................................................................................................................................................. 37

Agents................................................................................................................................................................... 38

4 vFoglight

Getting Started Guide

First Steps..........................................................................................................................................................39

Downloading vFoglight ...................................................................................................................................................39

Next Steps......................................................................................................................................................................40

Installation and Setup Overview...................................................................................................................... 41

Getting Started with the Installation and Setup Process.................................................................................................42

References to the Installation and Setup Guide Set..............................................................................................42

Before You Get Started..........................................................................................................................................42

Part 1: Installing or Upgrading the vFoglight Management Server.................................................................................43

Part 2: Initializing the Database, Starting the vFoglight Management Server, and Logging In.......................................44

Part 3: Installing or Upgrading Cartridges.......................................................................................................................45

Part 4: Installing, Configuring, and Starting the vFoglight Agent Manager.....................................................................46

Part 5: Deploying and Creating Agents ..........................................................................................................................48

Next Steps......................................................................................................................................................................50

Starting Points in vFoglight ............................................................................................................................. 51

Before You Get Started ..................................................................................................................................................52

Working in a Current or a Diagnostic Time Range ................................................................................................52

Services Dashboard .......................................................................................................................................................54

Hosts Dashboard............................................................................................................................................................56

Agent Status Dashboard.................................................................................................................................................58

Next Steps......................................................................................................................................................................60

Index................................................................................................................................................................... 61

Introduction to this Guide

This chapter provides information about what is contained in the Getting Started Guide.
It also provides information about the vFoglight documentation suite and Vizioncore.

This chapter contains the following sections:

About vFoglight..............................................................................................................................6

About this Guide............................................................................................................................6

vFoglight Documentation Suite......................................................................................................7

Text Conventions.........................................................................................................................10

About Vizioncore Inc....................................................................................................................10

6 vFoglight

Getting Started Guide

About vFoglight

vFoglight helps IT organizations understand the virtual infrastructure by managing the
relationships and interaction between all the components in the environment, includ ing
data centers, data stores, clusters, resource pools, hosts and virtual machines. With
vFoglight, administrators can quickly determine the root-cause of an incident or
problem, track virtual machine (VM) movements and understand their impact, and
identify contention for resources between virtual machines.

About this Guide

The Getting Started Guide introduces you to vFoglight concepts and components. It
provides a high-level overview of the installation and setup procedures and suggests
starting points in the vFoglight browser interface.

In addition, it provides instructions for getting started with SupportLink and
downloading vFoglight.

This guide is intended as an overview for any user getting started with vFoglight. Users
who are new to vFoglight can use this guide as an introduction to the topics and
procedures described above. New users may want to consult this guide prior to
following the procedures described in the Installation and Set up Guide, the
Administration and Configuration Guide, and the Foglight User Guide.

More experienced users can use this guide as a high-level outline of these topics and
procedures or as a supplement to the Installation and Setup Guide, the Administration
and Configuration Guide, and the Foglight User Guide.

The Getting Started Guide is organized as follows:
Chapter 1, Introducing vFoglight—Introduces vFoglight by discussing how

vFoglight works, defining key concepts and terms, and describing vFoglight
components.

Chapter 2, First Steps—Includes instructions on downloading vFoglight software
packages and documentation.

Chapter 3, Installation and Setup Overview—Provides an overview of the vFoglight
installation and setup process and acts as a preface or supplement to the Administration
and Configuration Guide and the appropriate part of the Installation and Setup Guide
set.

Introduction to this Guide 7

vFoglight Documentation Suite

This chapter summarizes the main steps involved in installing (or upgrading) and
configuring vFoglight. As well, this chapter directs you to the appropriate instructions
in the Administration and Configuration Guide and in the Installation and Setup Guide
set.

Chapter 4, Starting Points in vFoglight—Provides an overv iew of several dashbo ards
that can be used as starting points in the vFoglight browser interface: two of the
monitoring dashboards listed by default under Homes and three administration
dashboards. This chapter also includes examples of next steps that you can take.

In addition, this chapter provides getting started tips on common elements in the
browser interface and features that can affect how you see data in the monitoring
dashboards.

vFoglight offers a wide range of functionality through its customizable dashboards.
Consult this chapter to learn about some of the starting points, next steps, and
workflows that are available to users with different roles and needs.

Appendix A, vFoglight Client Reference—Contains material drawn from the chapters
Introducing vFoglight, Installation and Setup Overview, and Starting Points in
vFoglight for users who continue to use the vFoglight Client.

vFoglight Documentation Suite

The vFoglight documentation suite is made up of the core documentation set, plus the
documentation set for each vFoglight cartridge that you deploy. Documentation is

provided in a combination of online help, PDF and HTML.

8 vFoglight

Getting Started Guide

• Online Help: You can open the online help by selecting the Help tab from

•

vFoglight’s action panel.

PDF: The Getting Started Guide, What’s New Guide, System Requirements and

Platform Support Guide, Installation and Setup Guide set, Administration and
Configuration Guide, vFoglight User Guide, Command-Line Reference Guide,
Web Component Guide, and Web Component Tutorial, are provided as PDF files.

The PDF guides are included in the zip file downloaded from Vizioncore.
Adobe® Reader® is required.

HTML: Release Notes are provided in HTML.

Core Documentation Set

The core documentation set consists of the following files:

• Release Notes (HTML)

• Getting Started Guide (PDF )

• What’s New Guide (PDF)

• System Requirements and Platform Support Guide (PDF)

• Installation and Setup Guide set (all in PDF format):

• Installation and Setup Guide—Installing on Windows with an Embedded

MySQL Database

• Installation and Setup Guide—Installing on Windows with an External
MySQL Database

Introduction to this Guide 9

vFoglight Documentation Suite

• Installation and Setup Guide—Installing on Windows with an External Oracle
Database

• Administration and Configuration Guide (PDF and online help)

• vFoglight User Guide (PDF and online help)

• Advanced Configuration Guide set

• Command-Line Reference Guide (PDF and online help)

• Web Component Guide (PDF and online help)

• Web Component Tutorial (PDF and online help)

• Web Component Reference (online help)

Cartridge Documentation Sets

When you deploy a cartridge, the documentation set for the cartridge is installed. The
online help for the cartridge is integrated automatically with the core vFoglight help.
When you open the help, the name of the cartridge is displayed in a top level entry
within the table of contents.

Some cartridges include additional PDF guides, which may be one or more of the
following: a Getting Started Guide, an Installation Guide, a User Guide, and a
Reference Guide.

Feedback on the Documentation

We are interested in receiving feedback from you about our documentation. For
example, did you notice any errors in the documentation? Were any features
undocumented? Do you have any suggestions on how we can improve the
documentation? All comments are welcome. Please submit your feedback to the
following email address:

[e-mail]

Please do not submit Technical Support related issues to this email address.

10 vFoglight

Getting Started Guide

Text Conventions

The following table summarizes how text styles are used in this guide:

Convention Description

Code

Variables

Interface Bold text is used for interface options that you select (such as

Files, components,
and documents

About Vizioncore Inc.

Vizioncore was formed in July 2002 as a consulting and software-development
company with the mission to create easy-to-use software solutions that performed
reliable and repeatable automation of datacenter functions specifically for the Citrix
platform. A main corporate goal was to enable business partners to offer solutions that
targeted real-world IT issues and provided the best possible installation and automation
for their clients' systems.

Monospace text represents code, code objects, and command­line input. This includes:

• Java language source code and examples of file contents

• Classes, objects, methods, properties, constants, and events

• HTML documents, tags, and attributes
Monospace-plus-italic text represents variable code or

command-line objects that are replaced by an actual value or
parameter.

menu items) as well as keyboard commands.
Italic text is used to highlight the following items:

• Pathnames, file names, and programs

• The names of other documents referenced in this guide

Vizioncore's solutions have proved successful in organizations from small to mid-sized
businesses to large enterprises, in a wide variety of vertical industries, including
Financial Services, Government, Healthcare, Manufacturing, and High Tech.
Vizioncore, Inc. can be found in offices around the globe and at www.vizioncore.com.

Introduction to this Guide 11

About Vizioncore Inc.

Contacting Dell

Note: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:

1

Visit http://support.dell.com.

2

Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

3

Click Contact Us on the left side of the page.Note: Toll-free numbers are for use within the country for which
they are listed.

4

Select the appropriate service or support link based on your need.

5

Choose the method of contacting Dell that is convenient for you.

Country (City)

International Access
Code
Country Code
City Code

Anguilla

Antigua and Barbuda

Aomen

Argentina (Buenos Aires)

International Access
Code: 00
Country Code: 54
City Code: 11

Aruba

Australia (Sydney)

International Access
Code: 0011
Country Code: 61
City Code: 2

Service Type Area Codes,

Web Address
E-Mail Address
Technical Support., Customer Service, Sales

Web Address
E-Mail Address
Technical Support., Customer Service, Sales

Technical Support

™

Dimension™, Dell Inspirion™, Dell

Dell
Optiplex
Precision

™

, Dell Lattitude™, and Dell

™

Servers and Storage

Web Address
E-Mail Address for Desktop/ Portable Computers

E-Mail Address for Servers and EMC

®

Storage
Products
Customer Service
Technical Support
Technical Support Services
Sales

Web Address
E-Mail Address
Technical Support., Customer Service, Sales

Web Address
Contact Dell Web Address
Technical Support., Customer Service, Sales

Local Numbers, and

Toll-Free Numbers

Web and E-Mail Addresses

www.Dell.com/ai

la‐[e-mail]

toll-free: 800-335-0031

www.Dell.com.ag

la‐[e-mail]

1-800-805-5924

0800-105

0800-105

www.dell.com.ar

la‐[e-mail]

[e-mail]

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733
toll-free: 0-800-444-0724

0-800-444-3355

www.Dell.com/aw

la‐[e-mail]

toll-free: 800-1578

support.ap.dell.com

support.ap.dell.com/contactus

13DELL-133355

Austria (Vienna)

International Access
Code: 900
Country Code: 43
City Code: 1

Bahamas

Barbados

Belgium (Brussels)

Bolivia

Brazil

International Access
Code: 00
Country Code: 55
City Code: 51

British Virgin Islands
Brunei

Country Code: 673

Canada (North York,
Ontario)

International Access
Code: 011

Cayman Islands

Web Address
E-Mail Address
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Service
Home/Small Business Support
Preferred Accounts/Corporate Customer
Service Preferred Accounts/Corporate Customer
Switchboard

Web Address
E-Mail Address
Technical Support., Customer Service, Sales

Web Address
E-Mail Address
Technical Support., Customer Service, Sales

Web Address
General Support
General Support Fax
Customer Service
Corporate Sales
Fax
Switchboard

Web Address
E-Mail Address
Technical Support., Customer Service, Sales

Web Address
E-Mail Address
Customer Service and Tech Support
Technical Support Fax
Customer Service Fax
Sales

[e-mail]

Support.euro.dell.com

0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 17
0820 240 530 16
0820 240 530 17
0820 240 530 00

www.dell.com/bs

la‐[e-mail]

toll-free: 1-866-874-3038

www.dell.com/bb

la‐[e-mail]

1-800-534-3142

Support.euro.dell.com

02 481 92 88
02 481 92 95

02 713 15 65

02 481 91 00
02 481 91 99
02 481 91 00

www.dell.com/bo

[e-mail]

toll-free: 800-10-0238

www.dell.com/br

[e-mail]

0800 970 3355

51 2104 5470
51 2104 5480

0800 722 3498

Technical Support, Customer Service, Sales toll-free: 1-866-278-6820
Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)

Online Order Status Web Address

www.dell.ca/ostatus

604 633 4966
604 633 4888
604 633 4955

AutoTech (automated Hardware and Warranty
Support)
Customer Service
Home/Home Office
Small Business
Medium/Large Business, Government, Education

Hardware Warranty Phone Support

Computers for Home/Home Office
Computers for Small/Medium/Large Business

support.ca.dell.com
toll-free:1-800-247-9362
toll-free:1-800-847-4096
toll-free:1-800-906-3355
toll-free:1-800-387-5757

toll-free:1-800-847-4096
toll-free:1-800-387-5757

Government
Printers, Projectors, Televisions, Handheld,

1-877-335-5767

Digital
Jukebox, and Wireless Sales
Home and Home Office Sales
Small Business
Medium/Large Business, Government

toll-free:1-800-999-3355
toll-free:1-800-387-5752
toll-free:1-800-387-5755

1 866 440 3355

Spare Parts and Extended Service
E-Mail Address

Technical Support, Customer Service, Sales

la‐[e-mail]

1-877-262-5415

Chile (Santiago)

Country Code: 56
City Code: 2

China (Xiamen)

Country Code: 86
City Code: 592

Columbia

Costa Rica

Czech Republic (Prague)

International Access
Code: 00
Country Code: 420

Denmark (Copenhagen)

International Access
Code: 00
Country Code: 45

Dominica

Web Address
E-Mail Address
Sales and Customer Support

Technical Support Web Address
Technical Support E-Mail Address
Customer Service E-Mail Address
Technical Support Fax
Technical Support – Dimension and Inspiron
Technical Support – OptiPlex, Lattitude and Dell
Precision
Technical Support – Servers and Storage
Technical Support – Projectors, PDAs, Switches,
Routers, etc
Technical Support – Printers
Customer Service
Customer Service Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

Web Address
E-Mail Address
Technical Support
Customer Service
Fax
Technical Fax
Switchboard

Web Address
Technical Support
Customer Service – Relational
Home/Small Business Customer Service
Switchboard – Relational
Switchboard Fax – Relational
Switchboard – Home/Small Business
Switchboard Fax – Home/Small Business

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

www.dell.com/cl

la‐[e-mail]

toll-free: 1230-020-4823

support.dell.com.cn

support.dell.com.cn/email

[e-mail]

592 818 14350
toll-free: 800 858 2969
toll-free: 800 858 0950

toll-free: 800 858 0960
toll-free: 800 858 2920

toll-free: 800 858 2311
toll-free: 800 858 2060

592 818 1308
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955

toll-free: 800 858 2020
toll-free: 800 858 2669

toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621

www.dell.com/co

la‐[e-mail]

01-800-915-4755

www.dell.com/cr

la‐[e-mail]

0800-012-0231

support.euro.dell.com

[e-mail]

22537 2727
22537 2707
22537 2714
22537 2728
22537 2711

Support.euro.dell.com

7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001

www.dell.com/dm

la‐[e-mail]

toll-free: 1-866-278-6821

Dominican Republic

Ecuador

El Salvador

Finland (Helsinki)

International Access
Code: 990
Country Code: 358
City Code: 9

France (Paris)
(Montpellier)
International Access
Code: 00
Country Code: 33
City Codes: (1) (4)

Germany (Frankfurt)
International Access

Code: 00
Country Code: 49
City Code: 69

Greece
International Access

Code: 00
Country Code: 49

Grenada

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

Web Address
E-Mail Address
Technical Support, Customer Service, Sales
(Calling from Quito)
Technical Support, Customer Service, Sales
(Calling from Guayaquil)

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

Web Address
E-Mail Address
Technical Support
Customer Service
Switchboard
Sales under 500 employees
Fax
Sales over 500 employees
Fax

Web Address

Home and Small Business

Technical Support
Customer Service
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)

Corporate

Technical Support
Customer Service
Switchboard
Sales

Web Address
E-mail Address
Technical Support
Home/Small Business Customer Service
Global Segment Customer Service
Preferred Accounts Customer Service
Large Accounts Customer Service
Public Accounts Customer Service
Switchboard

Web Address
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

www.dell.com/do

la‐[e-mail]

1-800-156-1588

www.dell.com / ec

la‐[e-mail]

toll-free: 999-119-877-655-3355

toll-free: 1800-999-119-877-655-3355

www.dell.com/sv

la‐[e-mail]

800-6132

[e-mail]

[e-mail]

0207 533 555

0207 533 538

0207 533 533

0207 533 540

0207 533 530

0207 533 533

0207 533 530

Support.euro.dell.com

0825 387 270

0825 832 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

55 94 71 00

01 55 94 71 00

support.euro.dell.com

[e-mail]

069 9792-7200

0180-5-224400

069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7000

Support.euro.dell.com

00800-44 14 95 18
00800-44 14 00 83

2108129810
2108129811
2108129800
2108129812

www.dell.com/gd

la‐[e-mail]

toll-free: 1-866-540-3355

Guatemala

Guyana

Hong Kong

International Access
Code: 001
Country Code: 852

India

Web Address
E-Mail Address
Technical Support, Customer Service, Sales

E-Mail Address
Technical Support, Customer Service, Sales

Web Address
Technical Support E-mail Address
Technical Support - Dimension and Inspiron
Technical Support - OptiPlex, Latitude, and Dell
Precision
Technical Support - Servers and Storage
Technical Support - Projectors, PDAs, Switches,
Routers, etc .
Customer Service
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division

Dell Support Website

Portable and Desktop Support

Desktop Support E-mail Address
Portable Support E-mail Address
Phone Numbers

www.dell.com/gt

la‐[e-mail]

1-800-999-0136

la‐[e-mail]

toll-free: 1-877-270-4609

support.ap.dell.com

support.dell.com.cn/email

00852-2969 3188
00852-2969 3191

00852-2969 3196
00852-3416 0906

00852-3416 0910
00852-3416 0907
00852-3416 0908
00852-3416 0912
00852-2969 3105

support.ap.dell.com

[e-mail]

[e-mail]

080-25068032 or 080-25068034 or
your city STD code + 60003355 or

toll-free: 1-800-425-8045

Server Support

E-mail Address
Phone Numbers

Gold Support Only

E-mail Address
Phone Numbers

Customer Service

Home and Small Business

Large Corporate Accounts

Sales

Large Corporate Accounts
Home and Small Business

[e-mail]

080-25068032 or 080-25068034 or
your city STD code + 60003355 or

toll-free: 1-800-425-8045

[e-mail]

080-25068033 or your city STD code +

60003355 or

toll-free: 1-800-425-9045

[e-mail]

toll-free : 1800-4254051

[e-mail]

toll free : 1800-4252067

1600 33 8044

1600 33 8046

Ireland (Cherrywood)

International Access
Code: 00
Country Code: 353
City Code: 1

Italy (Milan)

International Access
Code: 00
Country Code: 39
City Code: 02

Jamaica

Web Address

Technical Support

E-mail Address
Business computers
Home computers
At Home Support

Sales

Home
Small Business
Medium Business
Large Business
E-mail Address

Customer Service

Home and Small Business
Business (greater than 200 employees)

General

Fax/Sales fax
Switchboard
U.K. Customer Service (dealing with U.K.only)
Corporate Customer Service (dial within U.K.
only)
U.K. Sales (dial within U.K. only)

Web Address

Home and Small Business

Technical Support
Customer Service
Fax
Switchboard

Corporate

Technical Support
Customer Service
Fax
Switchboard

E-mail Address
Technical Support, Customer Service, Sales
(dial from within Jamaica only)

Support.euro.dell.com

[e-mail]

1850 543 543

1850 543 543

1850 200 889

1850 333 200

1850 664 656

1850 200 646

1850 200 646

[e-mail]

204 4014

1850 200 982

204 0103

204 4444
0870 906 0010
0870 907 4499

0870 907 4000

Support.euro.dell.com

02 577 826 90
02 696 821 14
02 696 821 13

02 696 821 12

02 577 826 90
02 577 825 55
02 575 035 30

02 577 821

[e-mail]

1-800-440-920

Japan (Kawasaki)

International Access
Code: 001
Country Code: 81
City Code: 44

Korea (Seoul)

International Access
Code: 001
Country Code: 82
City Code: 2

Latin America

Luxemborg

International Access
Code: 00
Country Code: 352

Macao

Country Code: 83

Web Address
Technical Support - Dimension and Inspiron
Technical Support outside of Japan - Dimension
and Inspiron
Technical Support - Dell Precision, OptiPlex, and
Latitude
Technical Support outside of Japan - Dell
Precision, OptiPlex, and Latitude
Technical Support - Dell PowerApp™, Dell
PowerEdge™, Dell PowerConnect™, and Dell
PowerVault™,
Technical Support outside of Japan - PowerApp,
PowerEdge, PowerConnect, and PowerVault
Technical Support - Projectors, PDAs, Printers,
Routers
Technical Support outside of Japan - Projectors,
PDAs, Printers, Routers
Faxbox Service
24-Hour Automated Order Status Service
Customer Service
Business Sales Division - up to 400 employees
Preferred Accounts Division Sales - over 400
employees
Public Sales - government agencies, educational
institutions, and medical institutions
Global Segment Japan
Individual User
Individual User Online Sales
Individual User Real Site Sales
Switchboard

Web Address
Technical Support, Customer Service
T echnical Support - Dimension, PDA, Electronics,
and Accessories
Sales
Fax
Switchboard

Customer Technical Support (Austin, Texas,
U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)

Web Address
Support
Home/Small Business Sales
Corporate Sales
Customer Service
Fax

Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)

support.jp.dell.com

toll-free: 0120-198-26

81-44-520-1435

toll-free: 0120-198-433

81-44-556-3894

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-981-690

81-44-556-3468

044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433

044-556-5963

044-556-3469
044-556-1657
044-556-2203
044-556-4649
044-556-4300

Support.ap.dell.com
toll-free: 080-200-3800
toll-free: 080-200-3801

toll-free: 080-200-3600

2194-6202
2194-6000

512 728-4093

512 728-3619
512 728-3883

512 728-4397

512 728-4600 or 512 728-3772

Support.euro.dell.com

3420808075

[phone]

26 25 77 81

[phone]

26 25 77 82

toll-free: 0800 105

34 160 910
29 693 115

Malaysia (Penang)

International Access
Code: 00
Country Code: 60
City Code: 4

Mexico

International Access
Code: 00
Country Code: 52

Montserrat

Netherlands

Antilles
Netherlands
(Amsterdam)
International Access
Code: 00
Country Code: 31
City Code: 20

New Zealand

International Access
Code: 00
Country Code: 64

Nicaragua

Norway (Lysaker)

International Access
Code: 00
Country Code: 47

Panama

Peru

Web Address
Technical Support - Dell Precision, OptiPlex, and
Latitude
Technical Support - Dimension, Inspiron , and
Electronics and Accessories
Technical Support - PowerApp, PowerEdge,
PowerConnect, and PowerVault
Customer Service
Transaction Sales
Corporate Sales

Web Address
E-mail Address
Customer Technical Support
Sales
Customer Service
Main

E-mail Address
Technical Support, Customer Service, Sales

E-mail Address
Web Address
Technical Support
Technical Support Fax
Home/Small Business Customer Service
Relational Customer Service
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax

Web Address
E-mail Address
Technical Support, Customer Service, Sales

Web Address
E-mail Address
Technical Support, Customer Service, Sales

Web Address
Technical Support
Relational Customer Service
Home/Small Business Customer Service
Switchboard
Fax Switchboard

Web Address
E-mail Address
Technical Support, Customer Service, Sales

Web Address
E-mail Address
Technical Support, Customer Service, Sales

Support.ap.dell.com

toll-free: 1800 880 193

toll-free: 1800 881 306

toll-free: 1800 881 386

toll-free: 1800 881 306 (option 6)

toll-free: 1800 888 202

toll-free: 1800 888 213

www.dell.com/ mx

la‐[e-mail]

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

001-877-384-8979 or 001-877-269-3383

50-81-8800 or 01-800-888-3355

la‐[e-mail]

Toll-free: 1-866-278-6822

la‐[e-mail]

support.euro.dell.com

020 674 45 00
020 674 47 66
020 674 42 00
020 674 43 25
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50

Support.ap.dell.com

Support.ap.dell.com/contactus

0800 441 567

www.dell.com/ni

la‐[e-mail]

001-800-220-1377

Support.euro.dell.com

671 16882
671 17575
231 62298
671 16800
671 16865

www.dell.com/pa

la‐[e-mail]

011-800-507-1264

www.dell.com/pe

la‐[e-mail]

0800-50-669

Poland (Warsaw)

International Access
Code: 011
Country Code: 48
City Code: 22

Portugal

International Access
Code: 00
Country Code: 351

Puerto Rico

St. Kitts and Nevis

St. Lucia

St. Vincent and the
Grenadines

Singapore

International Access
Code: 005
Country Code: 65

Slovakia (Prague)

International Access
Code: 00
Country Code: 421

South Africa
(Johannesburg)

International Access
Code: 09/091
Country Code: 27
City Code: 11

Web Address
E-mail Address
Customer Service Phone
Customer Service
Sales
Customer Service Fax
Reception Desk Fax
Switchboard

Web Address
Technical Support
Customer Service
Sales

Fax
Web Address

E-mail Address
Technical Support, Customer Service, Sales

Web Address
E-mail Address
Technical Support, Customer Service, Sales

Web Address
E-mail Address
Technical Support, Customer Service, Sales

Web Address
E-mail Address
Technical Support, Customer Service, Sales

NOTE: The phone numbers in this section should
be called from within Singapore or Malaysia only.

Web Address
Technical Support - Dimension, Inspiron , and
Electronics and Accessories
Technical Support - OptiPlex, Latitude,
and Dell Precision
Technical Support - PowerApp, PowerEdge,
PowerConnect, and PowerVault
Customer Service
Transaction Sales
Corporate Sales

Web Address
E-mail Address
Technical Support
Customer Service
Fax
Tech Fax
Switchboard (Sales)

Web Address
E-mail Address
Gold Queue
Technical Support
Customer Service
Sales

support.euro.dell.com

[e-mail]

57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999

Support.euro.dell.com

707200149

800 300 413

800-300-410 or 800-300 -411 or

800-300-412 or 21-422-07-10

21-424-01-12

www.dell.com/pr

la‐[e-mail]

1-877-537-3355

www.dell.com/kn

la‐[e-mail]

toll-free: 1-866-540-3355

www.dell.com/lc

la‐[e-mail]

toll-free: 1-866-464-4352

www.dell.com/vc

la‐[e-mail]

toll-free: 1-866-464-4353

support.ap.dell.com

toll-free: 1 800 394 7430

toll-free: 1 800 394 7488

toll-free: 1 800 394 7478

toll-free: 1 800 394 7430 (option 6)

toll-free: 1 800 394 7412
toll-free: 1 800 394 7419

support.euro.dell.com

[e-mail]

02 5441 5727

420 22537 2707

02 5441 8328
02 5441 8328
02 5441 8328
02 5441 7585

support.euro.dell.com

[e-mail]

011 709 7713
011 709 7710
011 709 7707
011 709 7700