Dell VGX33 Specification Sheet

XPS 13 9310

Service Manual

Reg ula tor y M ode l: P11 7G Reg ula tor y T ype : P 117 G00 2 Sep tem ber 20 20 Rev . A 00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EM C, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Oth er trademarks may be trademarks of their respective owners.

Contents

Chapter 1: Working inside your computer...................................................................................... 5

Before working inside your computer.............................................................................................................................5

Safety instructions.............................................................................................................................................................. 5

Electrostatic discharge—ESD protection..................................................................................................................... 6

ESD field service kit ...........................................................................................................................................................6

Transporting sensitive components................................................................................................................................ 7

After working inside your computer................................................................................................................................7

Chapter 2: Removing and installing components........................................................................... 8

Recommended tools........................................................................................................................................................... 8

Screw list............................................................................................................................................................................... 8

Major components of XPS 13 9310................................................................................................................................. 9

Base cover............................................................................................................................................................................ 11

Removing the base cover........................................................................................................................................... 11

Installing the base cover.............................................................................................................................................14

Battery..................................................................................................................................................................................15

Lithium-ion battery precautions............................................................................................................................... 15

Removing the battery................................................................................................................................................. 16

Installing the battery....................................................................................................................................................16

Solid-state drive................................................................................................................................................................. 17

Removing the M.2 2230 solid-state drive.............................................................................................................. 17

Installing the M.2 2230 solid-state drive................................................................................................................ 18

Removing the M.2 2280 solid-state drive.............................................................................................................. 19

Installing the M.2 2280 solid-state drive............................................................................................................... 20

Fans...................................................................................................................................................................................... 22

Removing the fans...................................................................................................................................................... 22

Installing the fans........................................................................................................................................................ 23

Heat sink..............................................................................................................................................................................25

Removing the heat sink............................................................................................................................................. 25

Installing the heat sink................................................................................................................................................25

Heat-sink and fan assembly............................................................................................................................................26

Removing the heat-sink and fan assembly............................................................................................................26

Installing the heat-sink and fan assembly.............................................................................................................. 27

Display assembly................................................................................................................................................................28

Removing the display assembly............................................................................................................................... 28

Installing the display assembly.................................................................................................................................. 31

System board..................................................................................................................................................................... 34

Removing the system board..................................................................................................................................... 34

Installing the system board........................................................................................................................................37

Status-light board............................................................................................................................................................. 40

Removing the status-light board............................................................................................................................. 40

Installing the status-light board................................................................................................................................41

Palm-rest and keyboard assembly................................................................................................................................. 41

Removing the palm-rest and keyboard assembly................................................................................................. 41

Contents 3

Installing the palm-rest and keyboard assembly.................................................................................................. 42

Chapter 3: Drivers and downloads............................................................................................... 44

Chapter 4: System setup............................................................................................................. 45

Entering BIOS setup program........................................................................................................................................ 45

Navigation keys..................................................................................................................................................................45

Boot Sequence...................................................................................................................................................................45

One time boot menu.........................................................................................................................................................46

System setup options.......................................................................................................................................................46

Clearing CMOS settings.................................................................................................................................................. 57

Clearing BIOS (System Setup) and System passwords...........................................................................................57

Chapter 5: Troubleshooting.........................................................................................................58

Recovering the operating system................................................................................................................................. 58

SupportAssist | On-board Diagnostics......................................................................................................................... 58

System diagnostic lights.................................................................................................................................................. 58

Flea power release............................................................................................................................................................ 59

WiFi power cycle............................................................................................................................................................... 60

Chapter 6: Getting help and contacting Dell.................................................................................61

Contents

Working inside your computer

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

CAUTION:

cable from the network device.

To disconnect a network cable, first unplug the cable from your computer and then unplug the

5. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

WARNING:

computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

After you finish working inside the computer, replace all covers, panels, and screws before connecting your

computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the

pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

Before working inside your computer, read the safety information that is shipped with your

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity which could harm internal components.

Working inside your computer 5

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables

have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting

cables, ensure that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.

● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body.

● Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD

Working inside your computer

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.

● ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged.

● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components

● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

Working inside your computer

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Recommended tools

The procedures in this document may require the following tools:

● Phillips screwdriver #0

● Phillips screwdriver #1

● Torx #5 (T5) screwdriver

● Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and

then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is

restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest and keyboard

assembly

Battery Palm-rest and keyboard

assembly

Solid-state drive shield System board M2x3 1

Fans (in computers shipped with computers shipped with 11th Generation Intel Core i3-1115G4 processor)

Heat sink (in computers shipped with computers shipped with 11 Generation Intel Core i3-1115G4 processor)

System board M1.6x2.5 4

System board M2x3 (captive) 4

M2x3, Torx 5 8

M1.6x2.5 5

8 Removing and installing components

Table 1. Screw list (continued)

Component Secured to Screw type Quantity Screw image

Heat-sink and fan assembly (in computers shipped with computers shipped with 11 Generation Intel Core i5-1135G7 processor or 11th Generation Intel Core i7-1165G7 processor)

Display-assembly cable bracket

Display-assembly cable holder

System board M2x3 (captive) 4

System board M1.6x2.5 4

System board M1.6x2 (captive) 3

System board M1.2x2 3

Display-assembly hinges

Wireless-card bracket System board M1.6x2.3 (captive) 1

System board Palm-rest and keyboard

Palm-rest and keyboard assembly

assembly

M2.5x4.5 6

M1.6x1.5 4

M1.2x2 3

M1.4x4 4

Major components of XPS 13 9310

The following image shows the major components of XPS 13 9310.

Removing and installing components

1. Base cover

2. Battery

3. Left fan (in computers shipped with 11th Generation Intel Core i3-1115G4 processor)

NOTE:

The left fan is part of the heat-sink and fan assembly in computers shipped with 11th Generation Intel Core

i5-1135G7 or 11th Generation Intel Core i7-1165G7 processor.

4. Heat sink (in computers shipped with 11th Generation Intel Core i3-1115G4 processor)

NOTE:

The heat sink and the fans are components of the heat-sink and fan assembly in computers shipped with 11

Generation Intel Core i5-1135G7 or 11th Generation Intel Core i7-1165G7 processor.

5. Left antenna

6. System board

7. Left speaker

8. Palm-rest and keyboard assembly

9. Display assembly

10. Right speaker

11. Display-cable bracket

12. Right antenna

13. Right fan (in computers shipped with 11th Generation Intel Core i3-1115G4 processor)

The right fan is part of the heat-sink and fan assembly in computers shipped with 11th Generation Intel Core

NOTE:

i5-1135G7 or 11th Generation Intel Core i7-1165G7 processor.

14. Solid-state drive shield

Removing and installing components

15. Solid-state drive

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in Before working inside your computer.

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

Removing and installing components 11

12 Removing and installing components

Steps

1. Remove the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly.

2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly.

CAUTION:

base cover.

3. Hold both sides of the base cover and rotate the base cover from bottom to top to remove it from the palm-rest and keyboard assembly.

NOTE:

base cover on a clean surface to avoid damage to the pins.

NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

4. Peel the tape that secures the battery cable to the battery.

5. Using the pull tab, disconnect the battery cable from the system board.

6. Turn your computer over and press the power button for 15 seconds to drain the flea power.

Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the

The pins at the bottom of the base cover for grounding the antennas and the audio board are fragile. Place the

Removing and installing components

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

14 Removing and installing components

Steps

1. Connect the battery cable to the system board.

2. Pivot the base cover against the side of the palm-rest and keyboard assembly where the hinges are and snap the base cover into place.

NOTE:

Ensure that the screw holes on the base cover are aligned with the screw holes on the palm-rest and keyboard

assembly.

3. Replace the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly.

Next steps

1. Follow the procedure in After working inside your computer.

Battery

Lithium-ion battery precautions

CAUTION:

● Exercise caution when handling Lithium-ion batteries.

● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and

operate the computer solely on battery power—the battery is fully discharged when the computer no longer

turns on when the power button is pressed.

● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

● Do not expose the battery to high temperatures, or disassemble battery packs and cells.

Removing and installing components 15

● Do not apply pressure to the surface of the battery.

● Do not bend the battery.

● Do not use tools of any kind to pry on or against the battery.

● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental

puncture or damage to the battery and other system components.

● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,

bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical

support for assistance. See www.dell.com/contactdell.

● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

Removing the battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the battery and provides a visual representation of the removal procedure.

Steps

1. Peel off the tape and disconnect the battery cable from the system board, if the battery cable is still connected to the system board.

2. Remove the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly.

3. Lift the battery off the palm-rest and keyboard assembly.

Installing the battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Steps

1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

2. Replace the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly.

3. Connect the battery cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Solid-state drive

Removing the M.2 2230 solid-state drive

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

2. Remove the base cover.

About this task

Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

NOTE:

solid-state drive.

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive.

Removing and installing components 17

The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.

Steps

1. Remove the antenna cable from the routing guides along the edge of the solid-state drive shield.

2. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive shield to the system board.

3. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot on the system board.

Installing the M.2 2230 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

About this task

Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

NOTE:

solid-state drive.

18 Removing and installing components

NOTE: This procedure applies only if you are installing an M.2 2230 solid-state drive.

The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure.

Steps

1. Align the notch on the M.2 2230 solid-state drive with the tab on solid-state drive slot on the system board.

2. Slide the M.2 2230 solid-state drive into solid-state drive slot on the system board.

3. Insert the notch on the solid-state drive shield into a slot on the peg on the system board.

4. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive shield to the system board.

5. Route the antenna cable through the routing guides along the solid-state drive shield.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the M.2 2280 solid-state drive

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

Removing and installing components 19

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