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Dell V313w User's Guide
August 2010 www.dell.com | support.dell.com
Machine type(s):
4443
Model(s):
1d1, 1dw, 5dw
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Contents
Safety information.............................................................................5
About your printer.............................................................................6
Thank you for choosing this printer!...............................................................................................................................6
Minimizing your printer's environmental impact......................................................................................................6
Finding information about the printer...........................................................................................................................7
Understanding the parts of the printer..........................................................................................................................9
Ordering and replacing supplies...................................................11
Ordering ink cartridges.....................................................................................................................................................11
Replacing ink cartridges....................................................................................................................................................11
Recycling Dell products.....................................................................................................................................................13
Using the printer control panel buttons and menus................14
Using the printer control panel......................................................................................................................................14
Changing temporary settings into new default settings......................................................................................15
Changing the Power Saver timeout.............................................................................................................................16
Saving paper and energy with Eco-Mode..................................................................................................................17
Resetting to factory settings............................................................................................................................................17
Using the printer software.............................................................18
Minimum system requirements.....................................................................................................................................18
Using the Windows printer software............................................................................................................................18
Using the Macintosh printer software.........................................................................................................................20
Finding and installing optional software....................................................................................................................21
Updating the printer software (Windows only)........................................................................................................22
Reinstalling the printer software...................................................................................................................................22
Loading paper and original documents......................................24
Loading paper.......................................................................................................................................................................24
Saving paper default settings.........................................................................................................................................27
Loading original documents on the scanner glass.................................................................................................28
Printing...............................................................................................29
Tips for printing....................................................................................................................................................................29
Contents
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Printing basic documents.................................................................................................................................................29
Printing specialty documents.........................................................................................................................................33
Working with photos..........................................................................................................................................................35
Printing from a Bluetooth-enabled device.................................................................................................................40
Printing on both sides of the paper (duplexing)......................................................................................................43
Managing print jobs...........................................................................................................................................................46
Copying...............................................................................................50
Tips for copying....................................................................................................................................................................50
Making copies.......................................................................................................................................................................50
Copying photos....................................................................................................................................................................50
Enlarging or reducing images.........................................................................................................................................51
Adjusting copy quality.......................................................................................................................................................51
Making a copy lighter or darker.....................................................................................................................................51
Collating copies using the printer control panel.....................................................................................................52
Repeating an image on one page.................................................................................................................................52
Copying multiple pages on one sheet.........................................................................................................................53
Making a duplex copy........................................................................................................................................................53
Canceling copy jobs...........................................................................................................................................................54
Scanning.............................................................................................55
Tips for scanning..................................................................................................................................................................55
Scanning to a local or network computer..................................................................................................................55
Scanning to a flash drive or memory card..................................................................................................................56
Scanning photos into an editing application............................................................................................................56
Scanning documents into an editing application...................................................................................................57
Scanning directly to e-mail using the printer software.........................................................................................58
Scanning to a PDF...............................................................................................................................................................59
Scanning FAQ.......................................................................................................................................................................60
Canceling scan jobs............................................................................................................................................................60
Networking........................................................................................61
Installing the printer on a wireless network..............................................................................................................61
Advanced wireless setup..................................................................................................................................................66
Networking FAQ..................................................................................................................................................................72
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Maintaining the printer...................................................................84
Maintaining ink cartridges...............................................................................................................................................84
Cleaning the exterior of the printer..............................................................................................................................86
Cleaning the scanner glass..............................................................................................................................................86
Troubleshooting...............................................................................87
Before you troubleshoot...................................................................................................................................................87
Using the Service Center to solve printer problems...............................................................................................87
If Troubleshooting does not solve your problem....................................................................................................87
Setup troubleshooting......................................................................................................................................................87
Jams and misfeeds troubleshooting............................................................................................................................94
Print troubleshooting........................................................................................................................................................96
Copy and scan troubleshooting.....................................................................................................................................98
Memory card troubleshooting.....................................................................................................................................100
Wireless troubleshooting...............................................................................................................................................102
Notices..............................................................................................120
Product information.........................................................................................................................................................120
Edition notice.....................................................................................................................................................................120
Power consumption.........................................................................................................................................................122
Index.................................................................................................131
Contents
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Safety information
Connect the power cord to an electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK H AZARD: To avoid the risk of el ectric shock when cleani ng the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
SAVE THESE INSTRUCTIONS.
Safety information
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About your printer
Thank you for choosing this printer!
We've worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the
User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully,
and make sure you check the latest updates on our Web site.
We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied.
If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted
to help you get back on track fast. And if you find something we could do better, please let us know. After all, you
are the reason we do what we do, and your suggestions help us do it better.
Minimizing your printer's environmental impact
We are committed to protecting the environment and are continually improving our printers to reduce their
environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's
environmental impact even further.
Conserving energy
• Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer is left idle for 10 minutes.
• Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).
• Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.
Conserving paper
• Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides
of the paper (duplex) for print, copy, and fax jobs.
• Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.
• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).
• Preview print jobs before printing. Use the preview features found in the Print Preview dialog or the printer
display (depending on your printer model).
• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
• Use recycled paper.
About your printer
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Conserving ink
• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.
• Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
• Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints.
Recycling
• Recycle the product packaging.
• Recycle your old printer instead of throwing it away.
• Recycle paper from discarded print jobs.
• Use recycled paper.
Finding information about the printer
Publications
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Performing printing, copying, scanning, and faxing tasks,
depending on your printer model
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using printer software
• Setting up and configuring the printer on a network,
depending on your printer model
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Setup documentation
The setup documentation came with the printer.
User's Guide
The User's Guide is available on the installation software
CD.
For updates, check our Web site at support.dell.com.
About your printer
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What are you looking for? Find it here
Help using the printer software Windows Help
Open a printer software program or application, and
then click Help.
Click
Notes:
to view context-sensitive information.
• The Help installs automatically with the printer
software.
• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and online
technical support:
• Troubleshooting hints and tips
• Frequently asked questions
• Documentation
• Driver downloads
• Live chat support
• E-mail support
• Telephone support
• Software and Drivers—Certified drivers for your printer and
installers for Dell printer software
• Readme files—Last-minute technical changes, or advanced
technical reference material for experienced users or
technicians
• Supplies and accessories for your printer
• Replacement cartridges
• Safety information for preparing to operate your printer
• Regulatory information
• Warranty information
Dell Support Web site—support.dell.com
Note: Select your region, and then select your product
to view the appropriate support site.
Support telephone numbers and hours of operation for
your region or country can be found on the Support
Web site.
Have the following information ready when you
contact support so that they may serve you faster:
• Service Tag
• Express Service Code
Note: The Service Tag and Express Service Code appear
on labels located on your printer.
Installation software CD
Note: If you purchased your Dell computer and printer
at the same time, then documentation and drivers for
your printer are already installed on your computer.
Dell Printer Supplies Web site—dell.com/supplies
You can purchase printer supplies online, by telephone,
or in select retail stores.
Product Information Guide
Note: The Product Information Guide may not be
available in your country or region.
About your printer
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Understanding the parts of the printer
Use the To
Paper support Load paper.
1
Wi-Fi indicator Check wireless status.
2
Note: This feature is available in selected models only.
3 Card reader light Check card reader status. The light blinks to indicate that a memory card is being
accessed.
Memory card slots Insert a memory card.
4
5 PictBridge and USB port Connect a PictBridge-enabled digital camera, USB Bluetooth adapter, or a flash drive to
the printer.
6 Paper exit tray Hold paper as it exits.
Printer control panel Operate the printer.
7
Top cover Access the scanner glass.
8
Paper feed guard Prevent items from falling into the paper slot.
9
Paper guides Keep paper straight when feeding.
10
About your printer
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Use the To
Scanner glass Scan and copy photos and documents.
1
Security slot Install an anti-theft cable on your printer.
2
Power supply with port Connect the printer to a power source.
3
USB port Connect the printer to a computer using a USB cable.
4
Warning—Potential Damage: Do not touch the USB port except when plugging in or
removing a USB cable or installation cable.
Printhead Install, replace, or remove ink cartridges.
5
Scanner unit
6
• Access the ink cartridges and printhead.
• Remove paper jams.
About your printer
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Ordering and replacing supplies
Ordering ink cartridges
Page yields available at www.dell.com/supplies. For best results, use only Dell ink cartridges.
Item
Black cartridge Series 21 Series 21R
Black cartridge, high yield
Color cartridge Series 21 Series 21R
Color cartridge, high yield
1
Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling. To know
more about recycling Dell products, visit www.dell.com/recycling.
2
Available only on the Dell Web site at www.dell.com/supplies.
2
2
Licensed cartridge
Series 22 Series 22R
Series 22 Series 22R
1
Regular cartridge
Replacing ink cartridges
Make sure you have a new ink cartridge or cartridges before you begin.
1 Turn on your printer.
2 Open the printer.
Note: The printhead moves to the cartridge installation position.
Ordering and replacing supplies
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3 Press the release tab, and then remove the used ink cartridge or cartridges.
Warning—Potential Damage: Do not remove the old cartridges until you have the new cartridges available,
or the ink remaining in the printhead may dry out and clog the nozzles.
4 Unpack the cartridges.
If your ink cartridge comes with a muzzle cap, then remove the cap.
If your ink cartridge comes with a twist cap, then twist and remove the cap.
Ordering and replacing supplies
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5 Install each cartridge. If necessary, use two hands.
Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to
air.
6 Close the printer.
Recycling Dell products
To return Dell products to Dell for recycling:
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 Click Order supplies in the Maintenance tab.
6 Click .
7 Follow the instructions on the computer screen.
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Using the printer control panel buttons and menus
Using the printer control panel
The following diagrams explain the sections of the printer control panel:
Use the: To
Power button
1
Copy button Access the copy menu and make copies.
2
Scan button Access the scan menu and scan documents.
3
Photo button Access the photo menu and print photos.
4
5 Color/Black Switch to color mode or black-and-white mode.
Start button Start a print, scan, or copy job, depending on which mode
6
• Turn the printer on and off.
• Switch to Power Saver mode.
Note: When the printer is on, press
Power Saver mode. Press and hold
to turn off the printer.
is selected.
to switch to
for three seconds
Using the printer control panel buttons and menus
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Use the: To
Cancel button
7
• Cancel a print, copy, or scan job in progress.
• Exit from a menu level of the Copy, Scan, Photo, or File
Print menu to the top level of a menu.
• Exit from a menu level of the Setup menu to the top
level of the previous mode.
• Clear current settings or error messages, and return to
default settings.
Display
8
Note: The display is turned off in Power Saver mode.
View:
• Printer status
• Messages
• Menus
9 Select button
• Select menu options.
• Save settings.
• Feed or eject paper. Press and hold for 3 seconds to
feed or eject paper from the printer.
Arrow buttons
10
11
Back button
• Choose a menu or submenu item that appears on the
display.
• Return to the previous screen.
• Exit from one menu level to a higher one.
12 Setup button Access the setup menu and change printer settings.
Note: The Copy, Scan and Photo button lights are off when
this button is selected.
Changing temporary settings into new default settings
The following menus revert to default settings after two minutes of inactivity or after the printer is turned off:
Copy menu
Scan menu
Fax menu (selected models
only)
• Copies
• Quality
• Lighter/Darker
• Resize
• Original Size
• Pages per Sheet
• Copies per Sheet
• Content Type
• Quality
• Original Size
• Lighter/Darker
• Quality
Using the printer control panel buttons and menus
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Photo menu The following Photo options will not time out after two minutes of inactivity or after you
turn off the printer, but they will return to the factory default settings when a memory
card or flash drive is removed.
• Photo Effects
• Photo Size
• Layout
• Quality
To change the temporary settings into new default settings
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Defaults, and then press .
3 Press the arrow buttons to scroll to Set Defaults, and then press .
Use Current appears on the display.
4 Press again to select Use Current.
5 Press until you exit Setup, or press another mode button.
To disable the settings timeout feature
You can disable the settings timeout feature if you do not want the printer to revert to the default settings after two
minutes of inactivity or after the printer is turned off.
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Device Setup, and then press .
3 Press the arrow buttons to scroll to Clear Settings Timeout, and then press .
4 Press the arrow buttons to scroll to Never, and then press .
5 Press until you exit Setup, or press another mode button.
Changing the Power Saver timeout
The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left
idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as
28 percent on some printer models) compared to the default printer settings. To save the most energy, select the
lowest Power Saver timeout.
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Device Setup, and then press .
3 Press the arrow buttons to scroll to Power Saver, and then press .
4 Press the arrow buttons to select a Power Saver timeout, and then press .
5 Press until you exit Setup, or press another mode button.
Using the printer control panel buttons and menus
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Saving paper and energy with Eco-Mode
The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves
money.
Note: If you are using Eco-Mode, then the Eco-Mode settings override any changes you may make to individual
settings that are part of Eco-Mode.
When Eco-Mode is enabled, the printer automatically switches to the following settings:
• The printer display is dimmed.
• The printer changes to Power Saver mode after ten minutes.
• The printer prints on both sides of the paper (duplex) for print, copy, and fax jobs.
To enable Eco-Mode, press the 2-Sided/Eco-Mode button until the light near “Eco-Mode” comes on.
Resetting to factory settings
Resetting to factory default settings will delete all the printer settings you have previously selected.
Using the printer control panel menus
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Defaults, and then press .
3 Press the arrow buttons to scroll to Set Defaults, and then press .
4 Press the arrow buttons to scroll to Use Factory, and then press .
5 When prompted to set the initial settings of your printer, make your selections using the printer control panel
buttons.
Initial Setup Complete appears on the display.
Using a button combination (if you cannot read the current
language)
1 Turn off the printer.
Note: If you have set the Power Saver timeout in the Setup menu, then press and hold
turn off the printer.
2 From the printer control panel, press and hold and , and then press and release to turn the printer on.
Note: Do not release
reset.
3 When prompted to set the initial settings of your printer, make your selections using the printer control panel
buttons.
Initial Setup Complete appears on the display.
and until Language appears on the display, indicating that the printer has been
for three seconds to
Using the printer control panel buttons and menus
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Using the printer software
Minimum system requirements
The printer software requires up to 500MB of free disk space.
Supported operating systems
• Microsoft Windows 7
• Microsoft Windows Vista (SP1)
• Microsoft Windows XP (SP3)
• Microsoft Windows 2000 (SP4 or greater)
• Macintosh Intel OS X version 10.6.0 or later (Web only)
• Macintosh Intel OS X version 10.5.0 or later (Web only)
• Macintosh Intel OS X version 10.4.4 or later (Web only)
• Macintosh PowerPC OS X version 10.5.0 or later (Web only)
• Macintosh PowerPC OS X version 10.4.0 to version 10.4.3 (Web only)
• Linux Ubuntu 8.04 LTS and 8.10 (Web only)
• Linux openSUSE 11.0 and 11.1 (Web only)
• Linux Fedora 10 (Web only)
*
The printer driver for this operating system is available only at support.dell.com.
*
*
*
*
*
*
*
*
Note: Updated printer firmware may be available at support.dell.com.
Using the Windows printer software
Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed. You may
have chosen to install some additional programs. The following table provides an overview of various software
programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation software CD,
run the installation s oftware, and then select Install Additional Software from the Software Already Installed screen.
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Printer software
Use the To
Dell Printer Home
(referred to as Printer Home)
• Launch applications or programs.
• Access the Fax Solutions software.
• Scan or e-mail a photo or document.
• Edit scanned documents.
• Scan documents to PDF.
• Adjust settings for the printer.
• Order supplies.
• Maintain ink cartridges.
• Print a test page.
• Register the printer.
• Contact technical support.
Dell Fast Pics
(referred to as Fast Pics)
AdobeTM Photo Album Starter Edition
Dell Toolbar
(referred to as Toolbar)
Dell Ink Management System Order ink.
Dell Fax Solutions
(referred to as Fax Solutions)
Manage, edit, transfer, and print photos and documents.
View, manage, and edit photos.
Print, scan, or convert local files from Windows.
• Send a fax.
• Receive a fax in three-in-one printers.
• Add, edit, or delete contacts in the built-in phone book.
• Access the Dell Fax Setup Utility. Use the Fax Setup Utility to set the Speed
Dial and Group Dial numbers, set Ringing and Answering, and print fax
history and status reports.
Abbyy Sprint OCR Scan a document and produce text that you can edit with a word-processing
program.
Dell Wireless Setup Utility
(referred to as Wireless Setup Utility)
Dell Service Center
(referred to as Service Center)
• Set up the wireless printer on a wireless network.
• Change the wireless settings of the printer.
Note: This program is installed automatically with the printer software if the
printer has wireless capability.
• Troubleshoot the printer.
• Access the printer maintenance functions.
• Contact technical support.
Notes:
• This program is installed automatically with the printer software.
• You may be prompted to install this program from the Web, depending on
your printer model.
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Use the To
Printing Preferences
When you select File Print with a document open and then click
Properties, a Printing Preferences dialog appears. The dialog lets you select
options for the print job, such as the following:
• Select the number of copies to print.
• Print two-sided copies.
• Select the paper type.
• Add a watermark.
• Enhance images.
• Save settings.
Note: Printing Preferences is installed automatically with the printer software.
Note: Your printer m ay not come with some of these programs or so me of the functions of thes e programs, depending
on the features of the printer that you purchased.
Using the Macintosh printer software
Software installed during printer installation
Software resident in the Macintosh OS
Use the To
Print dialog Adjust the print settings and schedule print jobs.
Printer Services dialog (not available in Mac OS X version
10.5 or later)
• Access the printer utility.
• Troubleshoot.
• Order ink or supplies.
• Contact Dell.
• Check the printer software version installed on the computer.
Printer software
Applications are installed along with the printer software during installation. These applications are saved in the
printer folder that appears on the Finder desktop after installation.
1 From the Finder desktop, double-click the printer folder.
2 Double-click the icon of the application that you want to use.
Use the To
Dell All-In-One Center
(referred to as All-In-One Center)
Dell AIO Setup Utility
(referred to as AIO Setup Utility)
• Scan photos and documents.
• Customize settings for scan jobs.
• Customize settings for fax jobs.
• Create and edit the Contacts list.
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Use the To
Dell Network Card Reader
(referred to as Network Card Reader)
Dell Printer Utility
(referred to as Printer Utility)
Dell Wireless Setup Assistant
(referred to as Wireless Setup Assistant)
Note: Your printer may not come with these applications, depending on the features of the printer that you
purchased.
• View the contents of a memory device inserted into a network printer.
• Transfer photos and PDF documents from a memory device to the computer
over a network.
• Get help with cartridge installation.
• Print a test page.
• Print an alignment page.
• Clean the printhead nozzles.
• Order ink or supplies.
• Register the printer.
• Contact technical support.
Set up the printer on a wireless network.
Finding and installing optional software
For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Navigate to:
Printer Home > select your printer > Support tab > On-line support
4 From the Web site, select your printer and then download the driver.
5 Install additional or optional software.
For Macintosh users
1 From the Finder desktop, double-click the printer folder.
2 Double-click the Printer Utility icon.
3 From the Web Links tab, click Customer Support.
4 From the Web site, select your printer and download the driver.
5 Install additional or optional software.
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Updating the printer software (Windows only)
Checking for software updates
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Support tab, select Check for updates.
6 Follow the instructions on the computer screen.
Enabling automatic software updates
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Advanced tab, click More Options.
4 In the Software Updates section, select Allow automatic updates from the web for my software.
5 Click OK.
Reinstalling the printer software
When you set up the printer using the installation software CD, all the necessary software was installed. If you
encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option
when you send a print job, then try removing and reinstalling the printer software.
Uninstalling the printer software
For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select the uninstall option.
4 Follow the instructions on the computer screen to remove the software.
5 Once the uninstall process in complete, restart your computer.
For Macintosh users
1 From the Finder desktop, double-click the printer folder.
2 Double-click the Uninstaller icon.
3 Follow the instructions on the computer screen.
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Installing the printer software
Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall
the current software first.
For Windows users
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
c Press Enter, or click OK.
3 Follow the instructions on the Welcome screen.
For Macintosh users
1 Close all open applications.
2 Download the latest installer from the printer Web site.
3 Launch the printer installation software, and then follow the instructions on the computer screen.
Using the Internet
Updated printer software may be available at support.dell.com.
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Loading paper and original documents
Loading paper
1 Flex the sheets back and forth to loosen them.
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
2 Center the paper on the paper support.
3 Adjust the paper guides so they rest against the edges of the paper.
Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges
should be flush against both paper guides.
4 From the printer control panel, select or confirm your paper settings.
Loading paper and original documents
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Paper and specialty media guidelines
Load up to: Make sure that:
100 sheets of plain paper
25 sheets of heavyweight matte paper
20 sheets of banner paper
• The paper guides rest against the edges of the paper.
• You load letterhead paper with the print side faceup and
the top of the letterhead going into the printer first.
• The print side of the paper is faceup.
• The paper guides rest against the edges of the paper.
• You select Automatic, Normal, or Photo print quality.
Note: Draft mode is available but is not recommended for
use with expensive paper such as heavyweight matte, labels,
photo cards and glossy paper.
• You remove all paper from the paper support before
inserting banner paper.
• You use banner paper designed for inkjet printers.
• You place a stack of banner paper on or behind the
printer, and feed in the first sheet.
• The paper guides rest against the edges of the paper.
• You select A4 Banner or Letter Banner paper size.
Loading paper and original documents
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Load up to: Make sure that:
10 envelopes
• The print side of the envelope is faceup.
• The paper guides rest against the edges of the
envelopes.
• You print the envelopes with Landscape orientation.
Note: If you are mailing within Japan, then the envelope
can be printed in Portrait orientation with the stamp in
the lower right corner or in Landscape orientation with
the stamp in the lower left corner. If you are mailing
internationally, then print in Landscape orientation with
the stamp in the upper left corner.
• You select the correct envelope size. Select the next
biggest size if the exact envelope size is not listed, and
set the left and right margins so your envelope is
correctly positioned.
25 sheets of labels
25 greeting cards, index cards, postcards, or photo cards
25 sheets of photo/glossy paper
• The print side of the label is faceup.
• The paper guides rest against the edges of the paper.
• You select Automatic, Normal, or Photo print quality.
Note: Draft mode is available but is not recommended for
use with expensive paper such as heavyweight matte, labels,
photo cards and glossy paper.
• The print side of the card is faceup.
• The paper guides rest against the edges of the cards.
• You select Automatic, Normal, or Photo print quality.
Note: Draft mode is available but is not recommended for
use with expensive paper such as heavyweight matte, labels,
photo cards and glossy paper.
• The print side of the paper is faceup.
• The paper guides rest against the edges of the paper.
• You select Automatic, Normal, or Photo print quality.
Note: Draft mode is available but is not recommended for
use with expensive paper such as heavyweight matte, labels,
photo cards and glossy paper.
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Load up to: Make sure that:
10 iron-on transfers
50 transparencies
• You follow the loading instructions on the iron-on
transfer packaging.
• The print side of the transfer is faceup.
• The paper guides rest against the edges of the transfer.
• You select Automatic, Normal, or Photo print quality.
• The rough side of the transparencies is faceup.
• The paper guides rest against the edges of the
transparencies.
Saving paper default settings
You can set the default paper size, paper type, and photo print size for the documents and photos that you print.
Note: These default settings apply only to print, copy, and scan jobs that you initiate from the printer.
1 From the printer control panel, press .
2 Choose the default settings:
• If you want to set the default paper size:
a Press to select Paper Setup.
b Press the arrow buttons to scroll to Paper Size, and then press .
c Press the arrow buttons to select the default paper size for the printer, and then press .
• If you want to set the default paper type:
a Press to select Paper Setup.
b Press the arrow buttons to scroll to Paper Type, and then press .
c Press the arrow buttons to select the default paper type for the printer, and then press .
• If you want to set the default photo print size:
a Press the arrow buttons to scroll to Defaults, and then press .
b Press to select Photo Print Size.
c Press the arrow buttons to select the default photo print size for the printer, and then press .
3 Press until you exit Setup, or press another mode button.
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Loading original documents on the scanner glass
1 Open the scanner lid and place the document facedown on the scanner glass.
2 Close the scanner lid.
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Printing
Tips for printing
• Use the appropriate paper for your print job.
• Select a higher print quality for better prints.
• Make sure there is enough ink in the ink cartridges.
• Remove each sheet as it is printed when printing photos or when working with specialty media.
• Select the borderless setting when printing photos.
Printing basic documents
Printing a document
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select the print quality, the number of copies to print, the type of paper to use, and how the pages should print.
4 Click OK to close any printer software dialogs.
5 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 From the Printer pop-up menu, choose your printer.
6 From the print options menu, choose the print quality, the number of copies to print, the type of paper to use,
and how the pages should print.
7 Click Print.
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Collating printed copies
When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the
copies as groups of pages (not collated).
Collated Not collated
Notes:
• The collate option is available only when you are printing multiple copies.
• To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before
stacking.
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Navigate to:
Print Setup tab > Copies area
4 Enter the number of copies that you want to print, and then select Collate Copies.
5 Click OK to close any printer software dialogs.
6 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 From the Printer pop-up menu, choose your printer.
6 From the Copies area, enter the number of copies that you want to print, and then choose Collated.
7 Click Print.
Printing pages in reverse order
By default, the first page is printed first. If you want to reverse the order in which pages print to make documents
ready to read with the first page on top, then do the following:
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
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3 From the Copies area of the Print Setup tab, select a page order:
• To print the last page first, select Print Last Page First.
• To print the first page first, clear the Print Last Page First check box.
Note: If two-sided printing is enabled, then you cannot print the last page first. To change the print order,
you must first disable two-sided printing.
4 Click OK to close any printer software dialogs.
5 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Print.
2 From the Printer pop-up menu, choose the printer.
3 If necessary, click the disclosure triangle.
4 From the print options pop-up menu, choose Paper Handling.
5 From the Paper Handling menu, or from the Page Order pop-up menu, select a page order:
• To print the last page first, select Reverse page order or Reverse.
• To print the first page first, clear the Reverse page order or Reverse option.
6 Click Print.
Printing multiple pages on one sheet
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Navigate to:
Advanced tab > Layout list > select Pages per sheet
4 Select the number of page images to print on each page.
5 Adjust other settings as needed.
6 Click OK to close any printer software dialogs.
7 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 From the Printer pop-up menu, choose your printer.
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6 From the print options pop-up menu, choose Layout.
7 From the Pages per Sheet pop-up menu, choose the number of page images to print on each page.
8 Adjust other settings as needed.
9 Click Print.
Printing documents from a memory card or flash drive (Windows only)
To enable the File Print function:
• The printer must be connected to a computer through a USB cable or through a network.
• The printer and the computer must be on.
• The memory card or flash drive must contain document files that are supported by the printer. For more
information, see “Supported memory cards and file types” on page 36.
• The computer must contain applications that support the file types in the memory device.
1 Insert a memory card or flash drive.
When the printer detects the memory device, Memory Card Detected or Storage Device
Detected appears on the display.
2 If only document files are stored on the memory device, then the printer automatically switches to File Print mode.
If document files and image files are stored on the memory device, then press
to select Documents.
3 Select and print the document:
If the printer is using a USB connection
a Press the arrow buttons to select the file name of the document that you want to print or the folder where
the document is saved in the memory device.
b Press , and then press to start printing the document.
If the printer is using a Wireless connection (selected models only)
a Press the arrow buttons to select the file name of the document that you want to print.
b Press , and then wait for the printer to connect to the network computer or to finish searching the network
for available computers.
c When prompted, press the arrow buttons to select the name of the network computer, and then press to
start printing the document.
Notes:
• You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated
with your operating system.
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Printing specialty documents
Printing envelopes
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Navigate to:
Print Setup tab > Paper Type list > select Plain Paper
4 Navigate to:
Paper Size list > select your envelope size
If no size matches the envelope size, then set a custom size.
5 Select an orientation.
6 Click OK to close any printer software dialogs.
7 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the “Format for” pop-up menu, choose your printer.
3 From the Paper Size pop-up menu, choose your envelope size.
If no size matches the envelope size, then set a custom size.
4 Select an orientation, and then click OK.
5 From the menu bar, choose File > Print.
6 From the Printer pop-up menu, choose your printer.
7 Click Print.
Notes:
• Most envelopes use landscape orientation.
• Make sure the same orientation is also selected in the application.
Printing labels
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
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3 Navigate to:
Print Setup tab > Paper Type list > select your paper type
4 Navigate to:
Paper Size list > select your paper size
If no paper size matches the label sheet size, then set a custom size.
5 Click OK to close any printer software dialogs.
6 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the “Format for” pop-up menu, choose your printer.
3 From the Paper Size pop-up menu, choose your paper size.
If no paper size matches the label sheet size, then set a custom size.
4 Select an orientation, and then click OK.
5 From the menu bar, choose File > Print.
6 From the Printer pop-up menu, choose your printer.
7 From the print options pop-up menu, choose Print Settings or Quality & Media.
8 From the Paper Type pop-up menu, choose Card Stock.
9 From the Print Quality menu, choose a print quality other than Quick Print or Draft.
10 Click Print.
Tips on loading label sheets
• Make sure the top of the label sheet feeds into the printer first.
• Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.
• Make sure the paper guide or paper guides rest against the edges of the label sheet.
• Use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during
printing, resulting in a paper jam.
Printing on custom-size paper
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Navigate to:
Print Setup tab > Paper Size list > select Custom Size
4 Adjust the settings as needed to create a custom size, and then click OK.
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5 Click OK to close any printer software dialogs.
6 Click OK or Print.
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the “Format for” pop-up menu, choose your printer.
3 From the Paper Size pop-up menu, choose Manage Custom Sizes.
4 Adjust the settings as needed to create a custom size, and then click OK.
5 From the Paper Size pop-up menu, choose the custom size you created, and then click OK.
6 From the menu bar, choose File > Print.
7 From the printer pop-up menu, choose your printer.
8 Click Print.
Working with photos
Using a memory card or flash drive with the printer
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove
the memory card from the camera or the flash drive from the computer and insert it directly into the printer.
1 Insert a memory card into the card slot or a flash drive into the USB port.
Inserting a memory card Inserting a flash drive
Notes:
• Insert the card with the brand name label facing right.
• Make sure any arrows on the card point toward the
printer.
• If necessary, connect the memory card to the adapter
that came with it.
• Make sure that the memory card inserted is supported
by the printer. For more information, see “Supported
memory cards and file types” on page 36.
Notes:
• The flash drive uses the same port that is used for a
PictBridge camera cable.
• An adapter may be necessary if your flash drive does
not fit directly into the port.
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Warning—Potential Damage: Do not touch any cables, any network adapter,
any connector, the memory device, or the printer in the areas shown while actively
printing, reading, or writing from the memory device. A loss of data can occur.
2 Look for Memory Card Detected or Storage Device Detected on the display.
Notes:
• If the printer does not recognize the memory device, then remove and reinsert it.
• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is
in the card slot, then a message appears on the display prompting you to choose which memory device to use.
Supported memory cards and file types
Memory Card File Type
• Secure Digital (SD)
• Secure Digital High Capacity (SDHC)
• Micro Secure Digital (with adapter) (Micro SD)
• Mini Secure Digital (with adapter) (Mini SD)
• MultiMedia Card (MMC)
• Reduced Size MultiMedia Card (with adapter) (RS-MMC)
• MultiMedia Card mobile (with adapter) (MMCmobile)
• Memory Stick
• Memory Stick PRO
• Memory Stick Duo (with adapter)
• Memory Stick PRO Duo (with adapter)
• xD-Picture Card
• xD-Picture Card (Type H)
• xD-Picture Card (Type M)
Documents:
• .doc (Microsoft Word)
• .xls (Microsoft Excel)
• .ppt (Microsoft PowerPoint)
• .pdf (Adobe Portable Document Format)
• .rtf (Rich Text Format)
• .docx (Microsoft Word Open Document Format)
• .xlsx (Microsoft Excel Open Document Format)
• .pptx (Microsoft PowerPoint Open Document Format)
• .wpd (WordPerfect)
Images:
• JPEG
• TIFF
Printing photos using the printer control panel
1 Load photo paper.
2 From the printer control panel, press .
3 Insert a memory card, flash drive, or digital camera set to mass storage mode.
If document files and image files are stored in the memory device, then press the arrow buttons to select
Photos, and then press
.
4 Press the arrow buttons to scroll to Easy Photo or Print Photos, and then press .
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Notes:
• Select Easy Photo if you want to print photos quickly.
• Select Print Photos if you want to customize the photos before printing them.
5 Press the arrow buttons to select a photo printing option, and then press .
Note: You can choose to print the most recent photo, print all the photos, print photos that fall within a date
range, print photos by selecting the photo numbers on a proof sheet, or print pre-selected photos from a digital
camera using Digital Print Order Format (DPOF). The DPOF option appears only when there is a valid DPOF file
in your memory device.
6 Adjust the print settings:
• If you are in the Easy Photo menu, then press the arrow buttons to select the paper size and photo size. Press
each time you make a selection.
• If you are in the Print Photos menu, then press the arrow buttons to select the photo size, paper size, paper
type, layout, photo effects, and quality of the photos, and to adjust the brightness and color effects of the
photos. Press
each time you make a selection.
7 Press the Color/Black button to set a color or black-and-white print.
When you select color or black-only printing, the light near your choice comes on.
8 Press .
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing photos from a memory device using the printer software
1 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side,
then see the instructions that came with the paper.)
2 From the printer control panel, press .
3 Insert a memory card, flash drive, or digital camera set to mass storage mode.
If document files and image files are stored on the memory device, then press
4 Transfer or print the photos:
If the printer is using a USB connection
• Fast Pics launches automatically when you insert the memory device. Follow the instructions on the computer
screen to transfer the photos to the computer or to print.
If the printer is using a Wireless connection (selected models only)
a Press the arrow buttons to scroll to Select Computer, and then press .
b Press the arrow buttons to select the network computer where you want to save the photos, and then press
.
c Transfer or print the photos:
• Fast Pics launches automatically when you insert the memory device. Follow the instructions on the
computer screen to transfer the photos to the computer or to print.
to select Photos.
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Printing photos from a PictBridge-enabled digital camera
PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera
without using a computer.
1 Insert one end of the USB cable into the camera.
Note: Use only the USB cable that came with the camera.
2 Insert the other end of the cable into the PictBridge port on the front of the printer.
Notes:
• Make sure that the PictBridge-enabled digital camera is set to the correct USB mode. If the camera USB
selection is incorrect, then the camera is detected as a flash drive, or an error message will be displayed on
the printer control panel. For more information, see the camera documentation.
• The printer reads only one memory device at a time.
Warnin g—Potential D amage: Do not touch the USB cable, any network adapter,
any connector, the memory device, or the printer in the areas shown while actively
printing, reading, or writing from the memory device. A loss of data can occur.
3 If the PictBridge connection is successful, then the following message appears on the display: PictBridge
Camera detected. Press OK to change settings.
4 Press to access the PictBridge menu.
5 Press the arrow buttons to select the paper size, paper type, photo size, and layout of the photos that you want
to print. Press
each time you make a selection.
6 See the documentation for your camera to begin printing.
Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before
printing from the camera.
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Printing photos from a memory device using the proof sheet
1 Load letter- or A4-size plain paper.
2 From the printer control panel, press .
3 Insert a memory card or flash drive.
If document files and image files are stored in the memory device, then press the arrow buttons to select
Photos, and then press
4 Press the arrow buttons to scroll to Proof Sheet, and then press .
5 Press the arrow buttons to select an option to print a proof sheet.
You can print a proof sheet:
• For all photos on the memory device.
• For the 20 most recent photos, if there are 20 or more photos on the memory device.
• By date, if the photos on the card were taken on different dates. If you choose this option, then select the
date.
6 Press .
The proof sheet prints.
7 Follow the instructions on the proof sheet to select which photos to print, the number of copies per photo, red-eye
reduction, page layout, print options, and paper size.
.
Note: When making selections, make sure to fill in the circles completely.
8 When Scan Proof Sheet appears on the display, press , and then load the proof sheet facedown on the
scanner glass.
Note: If Scan Proof Sheet does not appear on the display, then press the arrow buttons until it appears on
the display.
9 Press .
The printer scans the proof sheet.
10 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side,
then see the instructions that came with the paper.)
Note: Make sure that the paper matches the size that you selected on the proof sheet.
11 Press the Color/Black button to set a color or black-and-white print.
When you select color or black-only printing, the light near your choice comes on.
12 Press to print the photos.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
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Printing photos from a digital camera using DPOF
If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of
each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when
you insert the memory card into the printer or connect the camera to the printer.
Note: If you specify a photo size while the memory card is still in the camera, then make sure that the size of the
paper loaded in the printer is not smaller than the size you specify in the DPOF selection.
1 Load photo paper with the glossy or printable side faceup. (If you are not sure which side is the printable side,
then see the instructions that came with the paper.)
2 From the printer control panel, press .
3 Insert a memory card.
Memory Card Detected appears on the display.
4 Press the arrow buttons to scroll to Print Photos, and then press .
5 Press the arrow buttons to scroll to Print DPOF, and then press to print the photos.
Note: This option appears only if a DPOF file is detected in the memory card.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing from a Bluetooth-enabled device
• This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile
(OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone or
PDA) to determine their hardware compatibility and interoperability. It is recommended that you use the latest
firmware on your Bluetooth-enabled device.
• To print Microsoft documents from your Windows Mobile/Pocket PC PDA, additional third-party software and
drivers are required. For more information about the required software, see the documentation for your PDA.
Setting up a connection between your printer and a Bluetooth-enabled device
Note: The printer does not support printing files from your computer using a Bluetooth connection.
You need to set up a connection between a Bluetooth-enabled device and your printer if you are sending a print job
from the Bluetooth device for the first time. You will need to repeat the setup if:
• You reset the printer to its factory default settings.
• You change the Bluetooth security level or the Bluetooth pass key.
• The Bluetooth-enabled device you are using requires users to set up a Bluetooth connection on every print job.
For more information, see the documentation for your Bluetooth device.
• The name of the Bluetooth device you are using is automatically deleted from the Bluetooth device list.
When the Bluetooth security level is set to High, the printer saves a list of up to eight Bluetooth devices that have
previously set up a connection with the printer. When the printer detects more than eight devices, the least
recently used device is removed from the list. You need to repeat the setup of the deleted device to be able to
send a print job to the printer.
Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer.
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To set up a connection between the printer and a Bluetooth-enabled device:
1 Insert a USB Bluetooth adapter into the USB port located on the front of the printer.
Bluetooth Dongle Connected appears on the display.
Note: A Bluetooth adapter is not included with the printer.
2 From the printer control panel, press .
3 Press the arrow buttons to scroll to Bluetooth Setup, and then press .
4 Press the arrow buttons to scroll to Discovery, and then press .
5 Make sure Discovery is set to On. If necessary, press the arrow buttons to scroll to On, and then press .
The printer is now ready to accept a connection from a Bluetooth-enabled device.
6 Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the
documentation for your Bluetooth device.
Note: If the Bluetooth Security Level on the printer is set to High, then you must enter a pass key.
Setting the Bluetooth security level
1 Insert a Bluetooth USB adapter into the USB port.
Bluetooth Dongle Connected appears on the display.
Note: A Bluetooth adapter is not included with the printer.
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2 From the printer control panel, press .
3 Press the arrow buttons to scroll to Bluetooth Setup, and then press button .
4 Press the arrow buttons to scroll to Security Level, and then press .
5 Press the arrow buttons to select the security level, and then press .
• Select Low to allow Bluetooth devices to connect and send print jobs to your printer without requiring users
to enter a pass key.
• Select High to require users to enter a four-digit numeric pass key on the Bluetooth device before connecting
and sending print jobs to the printer.
6 The Bluetooth Pass Key menu appears on the display if you set the security level to High. Press the arrow buttons
to enter the four-digit pass key. Press
each time you enter a number.
Printing from a Bluetooth-enabled device
Note: The printer does not support printing files from your computer using a Bluetooth connection.
1 Insert a USB Bluetooth adapter into the USB port.
Bluetooth Dongle Connected appears on the display.
Warning—Potential Damage: Do not touch cables, any network adapter, any connector, the USB Bluetooth
adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled
device. A loss of data can occur.
Notes:
• A Bluetooth adapter is not included with the printer.
• Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter.
2 Make sure the printer is set up to receive Bluetooth connections. For more information, see “Setting up a
connection between your printer and a Bluetooth-enabled device” on page 40.
3 Set up the Bluetooth device to print to the printer. For more information, see the documentation for your
Bluetooth device.
4 See the documentation for your Bluetooth device to begin printing.
Note: If the Bluetooth Security Level on the printer is set to High, you must enter a pass key.
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Printing on both sides of the paper (duplexing)
Printing on both sides of the paper (duplexing) automatically
The automatic duplex unit, available only on select printer models, supports A4- and letter-size paper. If you
purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the
instructions for printing on both sides of the paper (duplexing) manually.
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Navigate to:
Advanced tab > 2-Sided Printing area > select On
Note: To use the settings defined in the printer, select Use Printer Settings.
4 Select either the Side Flip or Top Flip option. Side Flip is the setting most often used.
5 Click OK to close any printer software dialogs.
6 Click OK or Print.
To return to single-sided printing, navigate to:
Advanced tab > 2-Sided Printing area > select Off
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 From the Printer pop-up menu, choose your printer.
6 From the print options pop-up menu, choose Print Settings or Quality & Media.
7 From the Paper Type pop-up menu, choose Plain Paper.
8 From the print options pop-up menu, choose Layout.
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9 From the Two-Sided pop-up menu, choose Long-Edge binding or Short-Edge binding.
• For Long-Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for
landscape).
Portrait Landscape
• For Short-Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge
for landscape).
Portrait Landscape
10 Click Print.
Printing on both sides of the paper (duplexing) manually
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Navigate to:
Advanced tab > 2-Sided Printing area > select Manual
Note: The “Print Instruction Page to Assist in Reloading” item is selected automatically.
4 Click OK. The printer prints the odd-numbered pages and the instruction sheet.
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5 Flip and reload the paper, following the directions on the instruction sheet to complete the print job.
To return to single-sided printing, navigate to:
Advanced tab > 2-Sided Printing area > select Off
For Macintosh users
1 With a document open, choose File > Page Setup.
2 From the Page Setup dialog, set the printer, paper size, and orientation.
3 Click OK.
4 From the menu bar, choose File > Print.
5 From the Printer pop-up menu, choose your printer.
6 From the print options pop-up menu, choose Paper Handling.
7 From the Print or “Pages to Print” pop-up menu, choose to print the odd-numbered pages.
8 Click Print.
9 Flip and reload the paper.
10 Repeat steps 4 through 6.
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11 From the Print or “Pages to Print” pop-up menu, choose to print the even-numbered pages.
12 Click Print.
Managing print jobs
Setting your printer as the default printer
Y ou r p ri n te r s ho u ld be sele c te d a uto m at ic all y fr om th e Pri nt di alog w he n y ou se nd a pri n t j ob . I f yo u h av e to ma nual l y
select your printer, then it is not the default printer.
To set the default printer:
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Set as Default Printer.
For Macintosh users
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 Select the printer from the Default Printer pop-up menu, or select the printer and click Make Default, depending
on your operating system.
Changing the printing mode
To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink
and is ideal for printing text-only documents. If you need to print photos or other high-quality documents, then you
can select a different mode from the Print dialog before sending the print job.
To change the default print mode:
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Printing Preferences.
5 Select Quick Print as the printing mode.
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For Macintosh users
1 With a document open, choose File > Print.
2 From the printer pop-up menu, choose the printer.
3 From the print options pop-up menu, choose Print Settings or Quality & Media, depending on your operating
system.
4 From the Print Quality pop-up menu, choose Draft or Quick Print as the printing mode.
5 From the Presets pop-up menu, choose Save as, and then type a name for your setting configuration.
You must choose this configuration name from the Presets pop-up menu for each print job.
Changing the printing mode for a single print job
For Windows users
1
With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select Automatic, Quick Print, Normal, or Best.
Note: Printing in Draft or Quick Print mode uses less ink and is ideal for printing text documents.
For Macintosh users
1
With a document open, choose File > Print.
2 From the printer pop-up menu, choose the printer.
3 From the print options pop-up menu, choose Print Settings or Quality & Media, depending on your operating
system.
4 From the Print Quality pop-up menu, choose Automatic, Draft or Quick Print, Normal, Photo or Best.
Note: Printing using Quick Print uses less ink and is ideal for printing text documents.
Pausing print jobs
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Open or See what's printing.
5 Pause the print job:
• If you want to pause a particular print job, then right-click the document name, and then select Pause.
• If you want to pause all print jobs in the queue, then click Printer, and then select Pause Printing.
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For Macintosh users
1 Click the printer icon on the Dock.
The print queue dialog appears.
2 Pause the print job:
• If you want to pause a particular print job, then choose the document name, and then click Hold.
• If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs, depending on your
operating system.
Resuming print jobs
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Open or See what's printing.
5 Resume the print job:
• If you want to resume a particular print job, then right-click the document name, and then select Resume or
Restart.
• If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause
Printing.
For Macintosh users
1 From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 From the Printers list or pop-up menu, choose the printer.
4 Click Open Print Queue or Set Up Printers, depending on your operating system.
The print queue dialog appears.
5 Resume the print job:
• If you want to resume a particular print job, then choose the document name, and then click Resume.
• If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs.
Canceling print jobs
To cancel a print job from the printer control panel, press . To cancel a print job from the computer, do the following:
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
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3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Open or See what's printing.
5 Cancel the print job:
• If you want to cancel a particular print job, then right-click the document name, and then select Cancel.
• If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.
For Macintosh users
1 Click the printer icon on the Dock.
2 From the print queue dialog, choose the job you want to cancel, and then click Delete.
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Copying
Automatic Document Feeder (ADF) Scanner glass
Use the ADF for multiple-page documents.
Note: The ADF is available only on select models.
If you purchased a printer without an ADF, then
load original documents or photos on the scanner
glass.
Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).
Tips for copying
• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
Making copies
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press the arrow buttons to select the number of copies, and then press the Color/Black button to set a color or
black-and-white copy.
When you select color or black-only printing, the light near your choice comes on.
5 Press .
Copying photos
1 Load photo paper.
2 Place a photo facedown on the scanner glass.
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3 From the printer control panel, press .
4 Press until Photo Reprint appears.
5 Press the arrow buttons to scroll to Yes, and then press .
6 Press the arrow buttons to select the desired photo size, and then press .
7 Press .
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Enlarging or reducing images
1 Load paper.
2 Load an original document facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until Resize appears.
5 Press the arrow buttons until the setting that you want appears.
Notes:
• If you select Custom %, then press , and then press the arrow buttons to select the desired custom percent
value. Press
• If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print
a borderless copy on the paper size that you selected. For best results with this resize setting, use photo
paper and set the paper type to Photo, or let the printer automatically detect the paper type.
to save the setting.
6 Press .
Note: After the copy job is finished, press
100% after two minutes of printer inactivity.
to reset the settings to the default. The resize setting also switches to
Adjusting copy quality
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until Quality appears.
5 Press the arrow buttons to set the copy quality to Automatic, Draft, Normal, or Photo.
6 Press .
Making a copy lighter or darker
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
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3 From the printer control panel, press .
4 Press until Lighter/Darker appears.
5 Press the arrow buttons to adjust the slider.
Note: Pressing the left arrow button makes the copy lighter, and pressing the right arrow button makes the copy
darker.
6 Press .
Collating copies using the printer control panel
If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the
copies as groups of pages (not collated).
Collated Not collated
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press the arrow buttons to select the number of copies, and then press .
5 Press until Collate appears.
6 Press the arrow buttons to scroll to On.
7 Press .
Repeating an image on one page
You can print the same page image multiple times on one sheet of paper. This option is helpful when creating items
such as labels, decals, flyers, and handouts.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until Copies per Sheet appears.
5 Press the arrow buttons to select the number of times that an image is repeated on a page: once, four times, nine
times, or 16 times.
6 Press .
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Copying multiple pages on one sheet
The Pages per Sheet setting lets you copy multiple pages on one sheet by printing smaller images of each page. For
example, you can condense a 20-page document into five pages if you use this setting to print four page images per
sheet.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until Pages per Sheet appears.
5 Press the arrow buttons to select the number of pages that you want to copy on a sheet of paper. You may choose
to copy one, two, or four page images on a sheet.
Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2.
6 Press .
Making a duplex copy
Making a duplex copy automatically
The automatic duplex unit, available only on select printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then
see the instructions for making a duplex copy manually.
Note: You cannot make duplex copies on envelopes, card stock, or photo paper.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
4 Press until 2-Sided Copies appears.
5 Choose the duplex option that matches your original document:
• If you are copying a one-sided document, then press the arrow buttons to scroll to 1 to 2.
• If you are copying a two-sided document, then press the arrow buttons to scroll to 2 to 2.
6 Press to save the first page of the document to the printer memory.
7 Follow the instructions on the display.
Making a duplex copy manually
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the printer control panel, press .
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4 Press the arrow buttons to select the number of copies, and then press the Color/Black button to set a color or
black-and-white copy.
When you select color or black-only printing, the light near your choice comes on.
5 Press to print on one side of the paper.
6 Load the next page of the document.
• If you are copying a one-sided document, then load the next page faceup into the ADF or facedown on the
scanner glass.
• If you are copying a two-sided document, then flip the original document, and then reload it faceup into the
ADF or facedown on the scanner glass.
7 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document.
8 Press .
Canceling copy jobs
To cancel a copy job, press .
Scanning stops and the printer returns to the previous menu.
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Scanning
Automatic Document Feeder (ADF) Scanner glass
Use the ADF for multiple-page documents.
Note: The ADF is available only on select models.
If you purchased a printer without an ADF, then
load original documents or photos on the scanner
glass.
Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).
Tips for scanning
• When using the ADF, adjust the ADF paper guide to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Select the PDF file type if you want to scan multiple pages and save them as one file.
Scanning to a local or network computer
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the printer control panel, press .
3 Press the arrow buttons to scroll to Computer or Network, and then press .
4 Press the arrow buttons to select the name of a local or network computer, and then press .
The local or network computer is the destination that will receive the scan. Wait until the printer has finished
downloading a list of the scan applications available on the selected computer.
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Notes:
• If the printer is connected only to a local computer, then the printer will automatically download a list of the
scan applications.
• You may be prompted to enter a PIN if the computer requires it. Press the arrow buttons to enter the PIN.
Press
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated with
your operating system.
5 Press the arrow buttons to select an application, and then press .
6 Press the arrow buttons to select the resolution quality and the original image size. Press each time you make
a selection.
7 Press to start scanning.
The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan
appears within the application as a new file.
each time you enter a number.
Scanning to a flash drive or memory card
Before you begin, make sure your flash drive or memory card is not write protected.
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the printer control panel, press .
3 When Scan to appears on the display, insert the flash drive or memory card.
4 Press the arrow buttons to scroll to USB Flash Drive or Memory Card, and then press .
5 Press the arrow buttons to select the resolution quality, the type of output you want to create, and the original
image size. Press
Note: Select the PDF file type if you want to scan multiple pages and save them as one file.
6 Press to start scanning.
The scan is complete when a message appears on the printer control panel indicating that the file you scanned has
been saved.
each time you make a selection.
Scanning photos into an editing application
For Windows users
1 Load a photo or photos.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Navigate to:
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Printer Home > select your printer > Photo
• If you want to scan a single photo, or multiple photos as a single image, then select Single photo.
• I f y o u wa n t t o s c an m u l t i p le p h o t o s at o n c e a n d sa v e t h e m as s e p a r a te i m a g e s, t h e n s e le c t Split into indivi dual
photos.
Note: Allow at least 1/4 inch of space between photos if you want to scan multiple photos at once and save
them as separate images.
Scanning starts and the scan progress dialog appears.
5 Save the photo or photos, and open them in a photo editing application to edit.
For Macintosh users
1 Load a photo or photos.
2 From the Finder desktop, double-click the printer program folder.
3 Double-click the printer Center to open the All-In-One Center.
4 From the “What is being scanned?” area of the All-In-One Center, select Photo.
5 From the “How will the scanned image be used?” pop-up menu, choose To be printed or To be viewed on
monitor/Web page.
6 From the “Send scanned image to” menu, choose a destination folder or application for the scanned image.
7 If you have several images to scan, then select Prompt for multiple pages.
8 Click Preview/Edit.
The Scan dialog appears.
9 Adjust the image and scan settings as needed.
10 Click Scan.
Scanning documents into an editing application
An Optical Character Recognition (OCR) application allows you to edit an original text document that has been
scanned. In order for this to work, you must have an OCR application installed on a local or network computer, and
you must be able to choose it from the list of applications when you set up the scan.
When selecting settings for the scan:
• Select to scan to the local computer or network computer where the OCR application is installed.
• Select to scan to the highest resolution.
For Windows users
1 Load an original document.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
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4 Navigate to:
Printer Home > select your printer > Document
Scanning starts and the scan progress dialog appears.
5 When the scan is finished, save the document in a word-processing application.
6 Open the document in the selected application to edit it.
For Macintosh users
1 Load an original document.
2 From the Finder desktop, double-click the printer program folder.
3 Double-click the printer Center to open the All-In-One Center.
4 From the “What is being scanned?” area of the All-In-One Center, select a document type other than Photo.
5 From the “How will the scanned image be used?” pop-up menu, choose To be edited (OCR).
6 From the “Send scanned image to” menu, choose a word-processing application to use for editing.
7 Click Scan.
8 Open the scanned document from a word-processing application to edit it.
Scanning directly to e-mail using the printer software
For Windows users
1 Load an original document.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Navigate to:
Printer Home > select your printer > E-mail
5 Select Photo, Document, or PDF.
Note: You can select Document only if an OCR application is installed on your computer.
Scanning starts and the scan progress dialog appears.
6 When the scan is finished, a new e-mail message is created with the scanned document automatically attached.
7 Compose your e-mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the computer and
then send it through e-mail as an attachment.
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For Macintosh users
1 Load an original document.
2 From the Finder desktop, double-click the printer program folder.
3 Double-click the printer Center to open the All-In-One Center.
4 From the “What is being scanned?” area of the All-In-One Center, select a document type.
5 From the “How will the scanned image be used?” menu, choose To be viewed on monitor/Web page.
6 From the “Send scanned image to” menu, choose an application.
7 Click Scan.
8 Retrieve the scanned image from the application, and then send it through e-mail as an attachment.
Scanning to a PDF
For Windows users
1 Load an original document.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Navigate to:
Printer Home > select your printer > PDF
Scanning starts and the scan progress dialog appears.
5 Save the document as a PDF.
For Macintosh users
1 Load an original document.
2 From the Finder desktop, double-click the printer program folder.
3 Double-click the printer Center to open the All-In-One Center.
4 From the “What is being scanned?” area of the All-In-One Center, choose a document type.
5 Customize the settings as needed.
6 Click Scan.
7 Save the document as a PDF.
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Scanning FAQ
How can I improve the quality of a scan?
• Make sure your original documents are in good condition.
• Make sure the application that receives the scanned document is appropriate. For example, if you are scanning
a photo to edit it, then make sure you choose a photo editing application to receive the scan. If you are scanning
a document to edit the text, then make sure you choose an OCR application.
• Use a high resolution.
How do I scan in black and white?
Color is the default for all scans. To scan in black and white, press the Color/Black button on the printer control panel
to switch from color to black and white.
Why am I being asked for a PIN?
PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep
what is being scanned from being seen or used by others. You may be prompted to enter a PIN if the network
computer you are scanning to requires one.
To learn how PINs get assigned to network computers, see the Help for the printer software associated with your
operating system.
What is an application list, and how do I update it?
When you scan a file, you can choose which application to use to open it on your computer. The printer downloads
this application list from your computer when scanning for the first time. If you do not see the application you want
on the list, or if you install new applications on your computer, then update the application list in the printer.
Updating the application list
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Computer or Network.
3 Select a local or network computer to receive the scan and then press .
Wait until the printer has finished downloading a list of the scan applications available on the selected computer.
4 Select REFRESH from the list of scan applications.
This updates the application list in the printer.
Canceling scan jobs
Press on the printer control panel, or click Cancel on the computer screen.
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Networking
Installing the printer on a wireless network
Wireless network compatibility
Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible
with IEEE 802.11 b/g/n routers that are Wi-Fi certified.
Note: If your printer has an IEEE 802.11g wireless print server and you are having issues with an n router, then verify
with your router manufacturer that the current mode setting is compatible with g devices, as this setting varies
depending on the router brand or model.
Supported network security options
The printer supports three wireless security options: no security, WEP, and WPA/WPA2.
No Security
It is not recommended to use no security at all on a home wireless network. Using no security means that anyone
within range of your wireless network can use your network resources—including Internet access— if your wireless
network is connected to the Internet. The range of your wireless network may extend far beyond the walls of your
home, allowing access to your network from the street or from your neighbors’ homes.
WEP
WEP (Wired Equivalent Privacy) is the most basic and the weakest type of wireless security. WEP security relies on a
series of characters called the WEP key.
Every device on the wireless network must use the same WEP key. WEP security can be used on both ad hoc and
infrastructure networks.
A valid WEP key has:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.
WPA/WPA2
WPA (Wi-Fi Protected Access) and WPA2 (Wi-F i Pr otec ted Acc ess 2) o ffe r stron ger wir ele ss n etw ork sec urity th an W EP.
WPA and WPA2 are similar types of security. WPA2 uses a more complex encryption method and is more secure than
WPA. Both WPA and WPA2 use a series of characters, called the WPA pre-shar ed key or passphrase, to protect wireless
networks from unauthorized access.
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A valid WPA passphrase has:
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• From 8 to 63 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard. ASCII characters in a WPA passphrase are case-sensitive.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on
infrastructure networks with access points (wireless routers) and network cards that support WPA. Most newer
wireless network equipment also offer WPA2 security as an option.
Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the
type of security your network uses.
Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the
printer.
1 Load plain paper.
2 From the printer control panel, press .
3 Press the arrow buttons to scroll to Network Setup, and then press .
4 Press to select Print Setup Page.
The network setup page prints.
Information you will need to set up the printer on a wireless network
To set up the printer for wireless printing, you need to know:
• The name of your wireless network, which is also known as the SSID (Service Set Identifier)
• If encryption was used to secure your network
• The security key (either a WEP key or WPA/WPA2 passphrase)
To locate the network WEP key or WPA/WPA2 passphrase, view your access point (wireless router) settings and
check the security information.
If your access point is using WEP security, then the WEP key should be:
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard.
If your access point is using WPA or WPA2 security, then the WPA passphrase should be:
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
• From 8 to 63 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a
keyboard. ASCII characters in a WPA passphrase are case-sensitive.
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If your wireless network is not using security, then you will not have a security key.
Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter and look for the network name. If you cannot find the SSID or the security
information for your network, then see the documentation that came with the access point, or contact your system
support person.
Installing the printer on a wireless network
Before you install the printer on a wireless network, make sure that:
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
For Windows users
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
c Press Enter, or click OK.
3 Follow the instructions on the Welcome screen to set up the printer.
For Macintosh users
1 Close all open applications.
2 Download the latest installer from the printer Web site.
3 Launch the printer installation software, and then follow the instructions on the computer screen.
Installing the printer on other computers
O nc e t he pr in t er is se t u p o n t he wi re le s s n et wo rk, it ca n b e a cc es s ed w ir el es sl y b y a ny ot he r c om pu ter o n t he ne tw or k.
However, you will need to install the printer driver on every computer that will access it. You do not need to configure
the printer again, although you will need to run the setup software on each computer to install the driver.
For Windows users
1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
c Press Enter, or click OK.
3 Follow the instructions on the computer screen for installing a configured printer on a new computer.
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For Macintosh users
1 Close all open applications.
2 Download the latest installer from the printer Web site.
3 Launch the printer installation software, and then follow the instructions on the computer screen.
Interpreting the colors of the Wi-Fi indicator light
The colors of the Wi-Fi indicator light show the network status of the printer.
• Off means one of the following:
– The printer is turned off or is powering up.
– The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the
power light pulses on and off.
• Solid orange means one of the following:
– The printer has not yet been configured for a wireless network.
– The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc
device.
• Blinking orange means one of the following:
– The printer is out of the range of the wireless access point (wireless router).
– The printer is trying to communicate with the wireless access point, but the wireless access point is turned
off or not working properly.
– Either the configured printer or the wireless access point has been turned off and back on, and the printer is
trying to establish communications with the network.
– The wireless settings of the printer may no longer be valid.
• Green means that the printer is connected to a wireless network and is ready for use.
Special wireless installation instructions
The following instructions apply to customers outside of North America who are using a wireless broadband box.
Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet.
Before you begin
• Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about
configuring the box to work wirelessly, see the documentation that came with your box.
• Make sure your box is turned on and that your computer is on and connected to your wireless network.
Adding the printer to your wireless network
1 Set up your printer for wireless networking using the setup instructions provided.
Stop when you are prompted to select a network.
2 If there is an association/registration button on the back of your box, then press it before selecting a network.
Note: After pressing the association/registration button, you have five minutes to complete the printer
installation.
3 Return to the computer screen.
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From the wireless networks list that appears, select your network, and then click Continue.
If your wireless network does not appear in the list:
a Connect to another wireless network.
For Windows users
Click Unlisted Network.
For Macintosh users
Select Other Wireless Network from the list, and then click Continue.
b Enter the details about your wireless network.
Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that
came with the b ox, or from the box Web page. If you have already changed the key for your wirel ess network,
then use the key you created.
4 Follow the instructions on the computer screen.
Assigning a static IP address
The printer will be assigned an IP address automatically through DHCP on most wireless networks.
1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network.
2 Print a network setup page to see the IP address currently assigned to the printer.
3 Open a Web browser and then type the printer IP address in the address field. Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the printer Web page correctly.
4 Click Configuration > TCP/IP > Set static IP address.
5 In the Address field, type the IP address you want to assign to the printer, and then click Submit.
To verify, type the static IP address in the Web browser address field, and then press Enter.
For more information, contact your system support person.
Changing wireless settings after installation
To change wireless settings on the printer, such as the configured network and the security key, do the following:
For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Navigate to:
Printer Home > select your printer > Settings tab > Wireless setup utility
4 Follow the instructions on the computer screen.
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For Macintosh users
1 From the Finder, navigate to:
Applications > select your printer folder
2 Double-click Wireless Setup Assistant.
3 Follow the instructions on the computer screen.
Advanced wireless setup
Creating an ad hoc wireless network
You can set up an ad hoc network if you:
• Do not have an access point or wireless router
• Do not have a wireless network (but do have a wireless network adapter for your computer)
• Want to set up a standalone network between the printer and a computer with a wireless network adapter
Notes:
• B ef or e y ou be gi n, ma ke su r e y ou r w ir el e ss ne tw ork a da pt er is p ro pe rl y a tt ac he d t o y o ur c om pu te r an d i s w or ki ng .
• The recommended way to set up your wireless network is to use an access point (wireless router). This network
setup is called infrastructure network.
• If your computer has MyWi-Fi or Wi-Fi Direct, then you can create direct connections to your wireless printer. For
more information, see the documentation that came with your computer.
• The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc
wireless network will keep it from working on any other wireless network, either ad hoc or infrastructure.
In Windows Vista or later
1 Click > Control Panel > Network and Internet > Network and Sharing Center.
2 Click Set up a connection or network > Set up a wireless ad-hoc (computer-to-computer) network > Next.
3 Follow the instructions for setting up a wireless ad hoc network. As part of the setup:
a Create a network name or SSID for the network between the computer and your printer.
b Write down the name of your network. Make sure you copy it exactly, including any capital letters.
c Go to the Security Type list, select WPA2-Personal or WEP, and then create a WPA passphrase or WEP key.
WPA passphrases must be:
• From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
ASCII characters in a WPA passphrase are case-sensitive.
or
• Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
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WEP keys must be:
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
or
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
d Write down the password for your network. Make sure you copy it exactly, including any capital letters.
Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under
“Available networks,” indicating that the computer is configured for the ad hoc network.
4 Close the Windows Control Panel and any remaining windows.
5 Insert the installation software CD, and follow the instructions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.
6 When the available networks are displayed, provide the network name and the security information you created.
The installer will configure the printer for use with your computer.
7 Store a copy of your network name and security information in a safe place for future reference.
Note: You may need to reconnect Windows Vista computers to the ad hoc network after restarting.
In Windows XP
1 Click Start > Control Panel > Network and Internet Connections > Network Connections.
2 Right-click the icon for your wireless network connection.
3 Click Enable, if it appears in the pop-up menu.
Note: If Disable appears, then your wireless connection is already enabled.
4 Right-click the Wireless Network Connection icon.
5 Click Properties > Wireless Networks tab.
Note: If the Wireless Networks tab does not appear, then your computer has third-party software that controls
your wireless settings. You must use that software to set up the ad hoc wireless network. For more information,
see the documentation for the third-party software.
6 Select the Use Windows to configure my wireless network settings check box.
7 Under Preferred Networks, delete any existing networks.
Select a network, and then click Remove to delete the network from the list.
8 Click Add to create an ad hoc network.
9 In the Network Name (SSID) box, type the name you want to give your wireless network.
10 Write down the network name you chose so you can refer to it when running the wireless setup. Make sure you
copy it exactly, including any capital letters.
11 If Network Authentication appears in the list, then select Open.
12 In the “Data encryption” list, select WEP.
13 If necessary, clear the “The key is provided for me automatically” check box.
14 In the Network Key box, type a WEP key.
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15 Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy
it exactly, including any capital letters.
16 In the “Confirm network key” box, type the same WEP key.
17 Select This is a computer-to-computer (ad hoc) network; wireless access points are not used.
18 Click OK twice to close the two open windows.
19 It may take a few minutes for your computer to recognize the new settings. To check the status of your network:
a Right-click the Wireless Network Connections icon.
b Select View Available Wireless Networks.
• If the network is listed but the computer is not connected, select the ad hoc network, and then click
Connect.
• If the network does not appear, wait a moment, and then click Refresh network list.
20 Insert the installation software CD, and then follow the instructions for wireless installation.
Note: Do not connect the installation or network cables until instructed to do so by the setup software.
21 When the available networks are displayed, provide the network name and the security information you created.
The installer will configure the printer for use with your computer.
22 Store a copy of your network name and security information in a safe place for future reference.
In Windows 2000
• See the documentation that came with your wireless network adapter for information on configuring an ad hoc
network with Windows 2000.
For Macintosh users
1 Access the Airport settings:
In Mac OS X version 10.5 or later
From the Apple menu, navigate to:
System Preferences > Network > AirPort
In Mac OS X version 10.4 or earlier
From the Finder, navigate to:
Applications > Internet Connect > AirPort
2 From the Network Name or Network menu, click Create Network.
3 Create a name for the ad hoc network, and then click OK.
Note: Store the network name and password in a safe place for future reference.
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Adding a printer to an existing ad hoc wireless network
Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc
wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is
configured.
For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Navigate to:
Printer Home > select your printer > Settings tab > Wireless setup utility
4 Follow the instructions on the computer screen.
Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting.
For Macintosh users
1 From the Finder, navigate to:
Applications > select your printer folder
2 Double-click Wireless Setup Assistant.
3 Follow the instructions on the computer screen.
Configuring the printer wirelessly using WPS (Windows only)
With Wi-Fi Protected Setup (WPS), it is easy to add computers or printers to your wireless network because the SSID
and WPA passphrase are automatically detected and configured for you.
1 Make sure your access point (wireless router) supports WPS.
2 Insert the installation software CD and follow the instructions on the computer screen.
Notes:
• If you are using the PIN method to add your printer using WPS, then make sure you type all eight digits when
you are asked to enter your PIN.
• To use WPS to configure the printer wirelessly, all of the devices on your wireless network must support WPS. If
any device on your network does not support WPS, then you must type the SSID and security information when
prompted.
Switching between USB and wireless connections (Windows only)
You can change the way you access your printer, depending on your needs. The following procedures assume that
you have configured your printer for one type of connection and that the printer drivers are installed on the computer.
See related topics on troubleshooting-specific connection types if you encounter difficulties during configuration.
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Switching to a wireless connection
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Navigate to:
Printer Home > select your printer >Settings tab > Wireless setup utility
4 Follow the instructions on the computer screen.
Note: There is no need t o remove the USB cable connect ing the printer to the comp uter during wireless configuration.
Switching to a local (USB) connection
1 Attach a USB cable to the computer and to the printer.
2 Wait a moment for Windows to locate the driver and finish setting up the printer.
Note: You can continue to use the printer wirelessly.
Switching between USB and wireless connections (Macintosh only)
You can change the way you access your printer depending on your needs. The procedures below assume that you
have configured your printer for one type of connection. See related topics on troubleshooting-specific connection
types if you encounter difficulties during configuration.
Switching to a wireless connection
1 Close all open applications.
2 Download the latest installer from the printer Web site.
3 Double-click Dell Extras > Dell Setup Assistant.
4 Follow the instructions on the computer screen for configuring the printer wirelessly.
Note: There is no need t o remove the USB cable connect ing the printer to the comp uter during wireless configuration.
Switching to a local (USB) connection
1 Attach one end of a USB cable to the USB port on the back of the printer. Attach the other end to a USB port on
the computer.
2 Add the printer:
In Mac OS X version 10.5 or later
a
From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +.
c Click Default tab > select your printer > Add.
In Mac OS X version 10.4 or earlier
a
From the Finder, choose Utilities.
b Double-click Printer Setup Utility or Print Center.
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c From the Printer List dialog, choose the printer you want to use, and then click Add.
d From the Printer Browser, select your printer, and then click Add.
3 A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessing
the printer over a wireless connection.
Sharing a printer in a Windows environment
1 Prepare the computers to share the printer:
a Make all computers printing to the printer accessible through Network Neighborhood by enabling File and
Print Sharing. See the Windows documentation for instructions on enabling File and Print Sharing.
b Install the printer software on all computers that will print to the printer.
2 Identify the printer:
a On the computer that is attached to the printer, do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
b Right-click the name of your printer.
c Click Sharing or Printer Properties.
d From the Sharing tab, select Share this printer or Shared as.
e Assign a distinctive name, and then click OK.
3 Locate the printer from the remote computer:
Note: The remote computer is the one that is not attached to the printer.
a Do one of the following:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
b Right-click the name of your printer.
c Click Properties or Printer properties.
d Click Ports > Add Port > Local Port > New Port.
e Type the Universal Naming Convention (UNC) Port Name, which consists of the server name and the
distinctive printer name that was specified in step 2 on page 71. The name should be in the form \\server
\printer.
f Click OK.
g Click Close on the Printer Ports dialog.
h Make sure the new port is selected on the Ports tab, and then click Apply.
i Click OK.
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Sharing a printer in a Macintosh environment
1 From the Finder, choose Help > Mac Help.
2 In the Search field, type sharing the printer on a network, and then press return.
3 Select only one of the following:
• Sharing your printer with Mac OS X users—Let other Macintosh computers on the network that use Mac
OS X version 10.4 or later use any printer connected to your Macintosh computer.
• Sharing your printer with Windows users—Let Windows computers on the network use any printer
connected to your Macintosh computer.
4 Follow the instructions on the computer screen.
Note: Windows users should see the Windows documentation for information on adding a network printer
connected to a Macintosh computer.
Networking FAQ
What is Wi-Fi Protected Setup?
Wi-Fi Protected Setup (WP S) is a simple and secure c onfiguration that allows you to est ablish a wireless home network
and enable network security without requiring prior knowledge of Wi-Fi technology. It is no longer necessary to
configure the network name (SSID) and WEP key or WPA passphrase for network devices.
Note: WPS supports only networks that communicate through access points (wireless routers).
The printer supports the following methods in connecting to a wireless network:
• Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the access point.
• Push Button Configuration (PBC)—Buttons on both the printer and the access point are pushed within a given
period of time.
Look for any of these identifier marks to check if your access point is WPS certified:
You can find these WPS logos on the side, back, or top of your access point.
For more information on accessing the wireless settings and determining the WPS capability of your access point,
see the documentation that came with the access point or contact your system support person.
Where do I find my WEP key or WPA passphrase?
• Contact your system support person.
– The person who set up your network usually keeps the WEP key or WPA passphrase.
– If your wireless network was set up by your Internet Service Provider (ISP), then you might find the information
in the documentation they provided.
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• See the documentation that came with your access point (wireless router).
If your access point is using the default settings, then you can find the information in the documentation.
• View the security settings on the access point.
1 Open a Web browser, and then type the IP address of the access point in the address field.
Notes:
– To obtain the IP address of the access point, see the documentation that came with it or contact your
system support person.
– If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Enter the user name and password for the access point when prompted.
Note: The WEP key or WPA passphrase is not the same as the password for the access point. The password
allows you to access the access point settings. The WEP key or WPA passphrase allows printers and computers
to join your wireless network.
3 Look for the WEP key or WPA passphrase.
What is an SSID?
A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the
SSID of the wireless network or they will not be able to communicate with each other. Usually, the wireless network
broadcasts the SSID to allow wireless devices in the area to connect to it. Sometimes, the SSID is not broadcast for
security reasons.
An SSID can contain up to 32 alphanumeric characters.
Where do I find my SSID?
• View the settings on the access point (wireless router).
Most access points have a built-in Web server that can be accessed using a Web browser.
• Check your computer to see if a program was installed with your wireless network adapter.
Many network adapters provide a software application that allows you to view the wireless settings of your
computer, including your SSID.
If you are unable to locate your SSID using either of these methods, then contact your system support person.
What is a network?
A network is a collection of devices such as computers, printers, Ethernet hubs, access points, and routers connected
together for communication through cables or through a wireless connection. A network can be wired, wireless, or
designed to have both wired and wireless devices.
How do I find out what type of security my network is using?
• Contact your system support person.
The person who set up your network usually keeps your wireless information.
• See the documentation that came with your access point (wireless router).
• Check the characters of the password that you use to access your wireless network.
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If you are not using a password, then choose No Security.
Characters Security type
Exactly 10 or 26 hexadecimal characters
or
Exactly 5 or 13 ASCII characters
Exactly 64 hexadecimal characters
or
From 8 to 63 ASCII characters
Notes:
WEP
WPA or WPA2
– Hexadecimal characters are A–F, a–f, and 0–9.
– ASCII characters are letters, numbers, and symbols found on a keyboard.
• View the security settings on the access point.
1 Open a Web browser, and then type the IP address of the access point in the address field.
Notes:
– To obtain the IP address of the access point, see the documentation that came with it, or contact your
system support person.
– If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Enter the user name and password for the access point when prompted.
Note: The WEP key or WPA passphrase is not the same as the password for the access point. The password
allows you to access the access point settings. The WEP key or WPA passphrase allows printers and computers
to join your wireless network.
3 Look for the WEP key or WPA passphrase.
How are home networks configured?
For desktop computers, laptops, and printers to communicate with each other over a network, they must be
connected by cables and/or have wireless network adapters built in or installed in them.
There are many different ways a network can be set up. Four common examples appear below.
Note: The printers in the following diagrams represent printers with internal print servers built into them so that
they can communicate over a network.
Wireless network examples
Scenario 1: Mixed wired and wireless connections on a network with Internet access
•
All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
• Some computers and printers connect wirelessly to the router; others connect over a wired connection.
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• The network is connected to the Internet through a DSL or cable modem.
Scenario 2: Wireless network with Internet access
•
All computers and printers connect to the network using a wireless access point or wireless router.
• The wireless access point connects the network to the Internet through a DSL or cable modem.
Scenario 3: Wireless network with no Internet access
•
Computers and printers connect to the network using a wireless access point.
• The network has no connection to the Internet.
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Scenario 4: Computer connected wirelessly to a printer without Internet access
•
A computer is directly connected to a printer without going through a wireless router.
• This configuration is referred to as an ad hoc network.
• The network has no connection to the Internet.
Note: Most computers can connect to only one wireless network at a time. If you access the Internet over a wireless
connection, you will lose Internet access if you are connected to an ad hoc network.
Why do I need an installation cable?
When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer
using the installation cable. This temporary connection is used to set up the wireless settings of the printer.
How do I attach the installation cable?
The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer.
This connection allows you to configure the printer for a networked or locally attached installation.
1 Attach the large, rectangular connector to any USB port on your computer. USB ports may be on the front or the
back of the computer, and may be horizontal or vertical.
2 Attach the small, square connector to the back of the printer.
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3 Continue following the on-screen instructions.
How are infrastructure and ad hoc networks different?
Wireless networks can operate in one of two modes: infrastructure or ad hoc.
In infrastructure mode, all devices on a wireless network communicate with each other through an access point
(wireless router).
In ad hoc mode, a computer with a wireless network adapter communicates directly with a printer equipped with a
wireless print server.
Infrastructure Ad hoc
Characteristics
Communication Through an access point Directly between devices
Security More security options WEP or no security
Range Determined by the range and
number of access points
Speed Usually faster Usually slower
Requirements for all devices
Unique IP address for each device Yes Yes
Mode set to Infrastructure mode Ad hoc mode
Same SSID Yes, including the access point Yes
Same channel Yes, including the access point Yes
We recommend setting up a network in infrastructure mode using the installation software CD. Infrastructure mode
provides:
Restricted to the range of individual
devices on the network
• Increased network security
• Increased reliability
• Faster performance
• Easier setup
Finding the signal strength
Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the
printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect
the signal strength. One factor is interference from other wireless devices or other devices such as microwave ovens.
Another factor is distance. The farther two wireless devices are from each other, the more likely it is that the
communication signal will be weaker.
The strength of the signal received by your computer can also affect the connectivity of the printer with the network
during configuration. When you installed the wireless adapter in your computer, the adapter software probably
placed an icon in your system tray. Try double-clicking this icon, and it will tell you how strongly the computer is
receiving the wireless signal from the network.
To improve signal quality, remove sources of interference and/or move wireless devices closer to the wireless access
point (wireless router).
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How can I improve wireless signal strength?
A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal
is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the
printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The
Quality field indicates the relative strength of the wireless signal the printer is receiving. Drops in signal strength can
be intermittent, however, and although the signal quality appears high, it may drop during certain conditions.
If you think signal strength is a problem between your access point (wireless router) and the printer, then try one or
more of the following:
Notes:
• The solutions below are for infrastructure networks. If you are using an ad h oc network, then adjust the computer
when the solution suggests adjusting the access point.
• Ad hoc networks have a much shorter range than infrastructure networks. Try moving the printer closer to the
computer if they seem to have trouble communicating.
MOVE THE PRINTER CLOSER TO THE ACCESS POINT
If the printer is too far away from the access point, then it will not be able to communicate with other devices on
the network. For most indoor wireless networks, the maximum distance between the access point and the printer
is approximately 100 feet (30 meters). This distance could be longer or shorter, depending upon the layout of the
network and the limitations of the access point.
REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER
The wireless signal from your access point will pass through most objects. Most walls, floors, furniture, and other
objects will not block the wireless signal. However, there are materials that are too dense for the signal to pass
through, such as objects containing metal and concrete. Arrange your printer and access point so that the signal
is not blocked by such objects.
REMOVE SOURCES OF INTERFERENCE
Other types of radio frequencies can cause problems with the wireless signal on your network, resulting to printing
issues that seem to come and go.
• Turn off potential sources of interference where possible.
• Avoid using microwave ovens, cordless phones (but not cellular phones), baby monitors, almost any kitchen
appliance, wireless surveillance equipment, or any appliance containing a motor when printing over your
wireless network.
• If another wireless network is operating in the vicinity, then change the wireless channel on the access point.
• Do not place your access point on a printer or other electronic device. Such devices can also interfere with the
wireless signal.
ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION
Even when the wireless signal is able to pass through an object, it is slightly weakened. If it passes through too
many objects, then it can be significantly weakened. All objects absorb part of the wireless signal when it passes
through them, and certain types of objects absorb enough to cause communications problems. Place your access
point as high in the room as possible to avoid signal absorption.
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How can I make sure my computer and printer are connected to the same wireless network?
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The
SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
For Windows users
1 Obtain the SSID of the network that the computer is connected to:
a Type the IP address of your access point (wireless router) in the address field of your Web browser.
If you do not know the IP address of the access point:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
• The “Default Gateway” entry is typically the access point.
• The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
b Type the user name and password of the router when prompted.
c Click OK.
d In the Wireless settings section, look for the SSID.
e Write down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2 Obtain the SSID of the network that the printer is connected to:
a From the printer, print a network setup page.
b In the Wireless section, look for SSID.
3 Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the
computer.
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1
From the Apple menu, navigate to:
System Preferences > Network > AirPort
The SSID of the network that the computer is connected to is displayed in the Network Name menu.
2 Write down the SSID.
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In Mac OS X version 10.4 or earlier
1
From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to is displayed in the Network menu.
2 Write down the SSID.
For Macintosh users with an access point
1 Type the IP address of the access point in the address field of your Web browser and continue to step 2.
If you do not know the IP address of the access point, then do the following:
a From the Apple menu, navigate to:
System Preferences > Network > AirPort
b Click Advanced or Configure.
c Click TCP/IP.
The Router entry is typically the access point.
2 Type your user name and password when prompted, and then click OK.
3 In the Wireless settings section, look for the SSID.
4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Notes:
• Make sure you copy the network information down exactly, including any capital letters.
• Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
Can I use my printer on a USB and a network connection at the same time?
Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the following
ways:
• Locally attached (connected to a computer using a USB cable)
• Wireless network
• Wireless network and locally attached simultaneously
What is a MAC address?
A Media Access Control (MAC) address is a 48-bit identifier associated with the hardware of network equipment. The
MAC address may also be called the physical address because it is connected to the hardware of a device instead of
its software. The MAC address is displayed as a hexadecimal number in this format: 01-23-45-67-89-AB.
While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason,
MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable
method of identifying a specific device on a network.
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Routers with security capabilities may allow filtering of MAC addresses on networks. This allows a managed list of
devices to access the network, identified by their MAC addresses, as well as prevent access from unwanted devices.
If your network uses MAC address filtering, then be sure to add the MAC address of the printer to the list of allowed
devices.
How do I find the MAC address?
Most network equipment has a unique hardware identification number to distinguish it from other devices on the
network. This is called the Media Access Control (MAC) address.
When installing the printer on a network, make sure you select the printer with the correct MAC address.
The MAC address label is located inside the printer.
The MAC address of the internal print server is a series of letters and numbers. Other devices sometimes use a type
of MAC address called Universally Administered Address (UAA).
Note: A list of MAC addresses can be set on an access point (router) so that only devices with matching MAC addresses
are allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your access point and
you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter
list.
What is an IP address?
An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on
an IP network to locate and communicate with each other. Devices on an IP network can communicate with each
other only if they have unique and valid IP addresses. A unique IP address means no two devices on the same network
have the same IP address.
An IP address is a group of four numbers separated by periods. An example of an IP address is 192.168.100.110.
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What is TCP/IP?
Networks are able to function because computers, printers, and other devices are able to send data to each other,
either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission
rules c alled protocols. A protocol can be thought of as a language, and like a language, it has rules allowing participants
to communicate with each other.
Different types of networks use different protocols, but Transmission Control Protocol/Internet Protocol (TCP/IP) is the
most popular. TCP/IP is used to send data over the Internet as well as over most corporate and home networks.
Because computers do not understand words and instead rely upon numbers for communication, TCP/IP requires
that every device on a network using TCP/IP to communicate must have an IP address. IP addresses are essentially
unique computer names in a numeric format, used to transfer data around a network. IP addresses allow TCP/IP to
confirm requests for and receipt of data by various devices on the network.
How do I locate IP addresses?
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type cmd.
3 Press Enter, or click OK.
4 Type ipconfig, and then press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
For Macintosh users
1 From the Apple menu, navigate to:
About This Mac > More Info
2 From the Contents pane, choose Network.
3 If you are connected over a wireless network, then choose AirPort from the Active Services list.
Locating the printer IP address
• From the printer, print a network setup page.
In the TCP/IP section, look for Address.
• View the printer settings.
1 From the printer control panel, navigate to:
> Network Setup > TCP/IP
2 Look for IP Address.
How are IP addresses assigned?
An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer,
the computer sends all print jobs across the network to the printer using this address.
If the IP address is not automatically assigned, you will be asked during wireless setup to manually enter an address
and other network information after selecting your printer from the available list.
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What is a key index?
A wireless access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on
the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All
devices on the wi reless network must be co nfigured to use the same k ey index when multiple WEP keys are configured
on the wireless access point.
Select the same key index on your printer as you are using on your wireless access point.
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Maintaining the printer
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.
Checking ink levels
Using the printer control panel
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Maintenance, and then press .
3 Press again to select Ink Levels.
4 Press the arrow buttons to check the ink level in each cartridge.
Using the printer software
For Windows users
1
Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 Select your printer from the printer drop-down list.
5 From the Maintenance tab, click Check ink levels.
For Macintosh users
1
From the Finder desktop, double-click the printer program folder.
2 Select Printer Utility from the list.
3 Check the ink levels from the Maintenance tab.
Aligning the printhead
If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.
Using the printer control panel
1 Load plain paper.
2 From the printer control panel, press .
3 Press the arrow buttons to scroll to Maintenance, and then press .
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4 Press the arrow buttons to scroll to Align Printer, and then press .
5 Press again.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Using the printer software
For Windows users
1
Load plain paper.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Select your printer from the printer drop-down list.
6 From the Maintenance tab, click Align cartridges.
7 Follow the instructions on the computer screen.
For Macintosh users
1
Load plain paper.
2 From the Finder desktop, double-click the printer program folder.
3 Select Printer Utility from the list.
4 From the Maintenance tab of the Printer Utility dialog, click Print Alignment Page.
5 Follow the instructions on the computer screen.
If you aligned the cartridges to improve print quality, then print your document again. If print quality has not
improved, then clean the printhead nozzles.
Cleaning the printhead nozzles
Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality
of your prints.
Notes:
• Cleaning the printhead nozzles uses ink, so clean them only when necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
• If the ink levels are too low, then you must replace the ink cartridges before you can clean the printhead nozzles.
Using the printer control panel
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Maintenance, and then press .
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3 Press the arrow buttons to scroll to Clean Printhead, and then press .
4 Press to clean the printhead nozzles.
A cleaning page prints.
Using the printer software
For Windows users
1
Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select Printer Home.
4 From the Maintenance tab, click Clean Cartridges.
For Macintosh users
1
From the Finder desktop, double-click the printer program folder.
2 Select Printer Utility from the list.
3 From the Maintenance tab, select Clean Print Nozzles.
A cleaning page prints.
Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2 Remove all paper from the printer.
3 Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5 Make sure the printer is dry before beginning a new print job.
Cleaning the scanner glass
1 Dampen a clean, lint-free cloth with water.
2 Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
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Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a working electrical outlet.
• Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the host computer, print server, or other network access point.
• Check the printer for error messages, and resolve any errors.
• Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Use the Service Center to locate and solve the problem (Windows only).
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:
Method 1 Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Service Center link.
1 Click or Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select Printer Home.
4 From the Support tab, select Service Center.
If Troubleshooting does not solve your problem
Visit our Web site at support.dell.com to find the following:
• Live online technical support
• Contact numbers for telephone technical support
Setup troubleshooting
• “Incorrect language appears on the display” on page 88
• “Printhead errors” on page 88
• “Software did not install” on page 91
• “Print job does not print or is missing pages” on page 91
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• “Printer is printing blank pages” on page 92
• “Printer is busy or does not respond” on page 93
• “Cannot delete documents from the print queue” on page 93
• “Cannot print through USB” on page 93
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Defaults, and then press .
3 Press the arrow buttons to scroll to Set Defaults, and then press .
4 Press the arrow buttons to scroll to Use Factory, and then press .
5 Complete the initial printer setup.
CHANGE THE LANGUAGE USING A BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT
LANGUAGE
1 Turn the printer off.
Note: If you have set the Power Saver timeout in the Setup menu, then press and hold
turn off the printer.
2 Press and hold down and , and then press and release to turn the printer on.
Note: Do not release
has been reset.
3 Complete the initial printer setup.
)
and until Language Selection appears on the display, indicating that the printer
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
for three seconds to
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REMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.
2 Remove the printhead.
Warning—Potential Damage: Do not touch the printhead ink filter or the printhead nozzles.
3 Wipe the contacts using a clean, lint-free cloth.
• On the printhead
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• On the printhead carrier
Warning—Potential Damage: Do not touch the printhead ink filter or the printhead nozzles.
4 Reinsert the printhead, and then close the latch until it clicks.
5 Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact customer support.
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Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
PRINTER BOX
THE
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
USB symbol.
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1 Turn the printer on, and then open the printer.
2 Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3 Close the printer.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
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RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
USB symbol.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges. See “Replacing ink cartridges” on page 11 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2 Load plain paper.
3 From the printer control panel, press .
4 Press the arrow buttons to scroll to Maintenance, and then press .
5 Press the arrow buttons to scroll to Deep Clean Printhead, and then press .
A cleaning page prints.
6 Press the arrow buttons to scroll to Align Printer, and the press .
An alignment page prints.
Notes:
• Do not remove the alignment page until printing is finished.
• Do not perform consecutive deep cleaning.
• Contact technical support if the problem persists after a deep cleaning.
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Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
USB symbol.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
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3 Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
• “Paper jam in the printer” on page 94
• “Paper jam in the paper support” on page 94
• “Paper jam in the duplex unit” on page 95
• “Paper or specialty media misfeeds” on page 96
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Press to turn off the printer.
2 Check the paper tray or lift the scanner unit to check for jammed paper.
3 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
4 Press to turn the printer back on.
Paper jam in the paper support
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Press to turn off the printer.
2 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
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3 Press to turn the printer back on.
Paper jam in the duplex unit
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Push down the duplex latches and pull out the duplex unit.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
2 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3 Reinsert the duplex unit.
4 Touch DONE or press , depending on your printer model.
5 From your computer, resume the print job.
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Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
• Load a smaller amount of paper into the printer.
• Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
• Check the loading instructions for your paper or specialty media.
REMOVE EACH PAGE AS IT IS PRINTED
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
Print troubleshooting
• “Poor quality at the edges of the page” on page 96
• “Streaks or lines on printed image” on page 97
• “Print speed is slow” on page 98
• “Computer slows down when printing” on page 98
Poor quality at the edges of the page
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter-size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)
SELECT THE BORDERLESS PRINT FEATURE
For Windows users
1
With a document or photo open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
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3 From the Paper Options area of the Print Setup tab, select Borderless.
For Macintosh users
1
With a photo open, choose File > Page Setup.
If there is no Page Setup item on the File menu, then go to step 2. Otherwise, specify your print settings:
a From the Settings pop-up menu, choose Page Attributes.
b From the “Format for” pop-up menu, choose your printer.
c From the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in its name.
For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless).
d Select an orientation, and then click OK.
2 From the menu bar, choose File > Print.
If you have already specified the printer, paper size, and orientation in step 1, then you may have to choose
your printer again from the Printer pop-up menu before going to step 3. Otherwise, set them:
a From the Printer pop-up menu, choose your printer.
b From the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in its name.
For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless).
c Select an orientation.
3 If necessary, click Advanced.
4 From the print options pop-up menu, choose Print Settings or Quality & Media.
• From the Paper Type pop-up menu, choose a paper type.
• From the Print Quality pop-up menu, choose Photo or Best.
5 Click Print.
Streaks or lines on printed image
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE INK LEVELS
Replace low or empty ink cartridges.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
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Print speed is slow
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAXIMIZE COMPUTER PROCESSING SPEED
• Close all applications not in use.
• Minimize the number and size of graphics and images in the document.
• Remove as many unused fonts as possible from your system.
ADD MEMORY
Consider purchasing more RAM.
SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE
MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Computer slows down when printing
These are possible solutions. Try one of the following:
IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE
IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER)
1 Unplug the power cord from the access point.
2 Wait ten seconds, and then insert the power cord.
Copy and scan troubleshooting
• “Copier or scanner does not respond” on page 99
• “Scanner unit does not close” on page 99
• “Poor copy or scanned image quality” on page 99
• “Partial copies or scans of documents or photos” on page 99
• “Scan was not successful” on page 100
• “Scanning takes too long or freezes the computer” on page 100
• “Cannot scan to a computer over a network” on page 100
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Copier or scanner does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Scanner unit does not close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy or scanned image quality
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLEAN THE SCANNER GLASS
ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE
REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
CORRECT CORNER
THE
Partial copies or scans of documents or photos
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN
THE CORRECT CORNER
SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
MAKE SURE THE O RIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING
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Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
USB symbol.
RESTART THE COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
USE A LOWER SCANNING RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME
NETWORK
MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER
Memory card troubleshooting
• “Memory card troubleshooting checklist” on page 101
• “Nothing happens when a memory card is inserted” on page 101
• “Cannot print documents from a memory card or flash drive” on page 101
• “Photos do not transfer from a memory card across a wireless network” on page 102
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