Dell Update Packages Version 6.3 Owner's Manual

Dell Update Packages for

Operating Systems

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

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Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

July 2010

and Windows® are either trademarks or registered trademarks of Microsoft

are either trademarks or registered trademarks of Citrix Systems, Inc. in the United States

is a registered trademark of Intel

and Red Hat Enterprise Linux® are

and ESX Server® are registered

and

Contents

1 Getting Started With Dell Update

Packages . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Supported Operating Systems

. . . . . . . . . . . . . . . 8

Before You Begin . . . . . . . . . . . . . . . . . . . . . 8

Downloading DUPs

Fresh Installation of Device Drivers

Interactive Mode

Non–Interactive Mode

Linux Prerequisites and Features

Dell-Qualified and Dell-Enabled Packages

OpenIPMI Requirements

Windows Prerequisites and Features

. . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . 9

. . . . . . 9

. . . . . . . . . . . . . . 10

. . . . . . . . . . 10

User Account Control In Windows Server 2008

. . . . . . . . . . . . . . . . . . . . . 11

Support For Trusted Platform Module (TPM)

and BitLocker . . . . . . . . . . . . . . . . . . . . 11

Installation Order of DUPs

Important Tips to Remember for Using DUPs

Getting Started With Dell Update Packages

Overview

A Dell Update Package (DUP) is a self-contained executable in a standard package format that updates a single software element on the system.

DUPs are available for the following software components:

• System BIOS

• System firmware, also known as the Embedded Systems Management (ESM) firmware

• Remote Access Controller (RAC) firmware

• RAID controller firmware and device drivers

Using DUPs, you can update a wide range of system components simultaneously and apply scripts to similar sets of Dell systems to bring the system components to the same version levels.

DUPs are available for both Linux and Windows operating systems using which you can:

• Apply an individual update to a system by using an interactive command line interface (CLI).

• Install device drivers in interactive and non-interactive modes.

• Execute multiple updates for your system by using a script comprised of non

interactive commands that you write using the CLI feature.

• Leverage your operating system’s scheduling and software distribution utilities to apply updates remotely to any number of systems.

Getting Started With Dell Update Packages 7

Supported Operating Systems

For a complete list of supported systems, operating systems, and Dell OpenManage components, see the Dell Systems Software Support Matrix available on the Dell Support website at support.dell.com/manuals.

Before You Begin

Before you install and use DUPs, ensure that:

• Your system and operating system is supported by DUPs.

• You are able to log on to the system with an account that has Administrator privileges.

Downloading DUPs

You can download DUPs for Windows and Linux operating systems from the Dell Support website at support.dell.com.

NOTE: DUPs are also available in the repository folder in the Dell Server Updates

DVD, along with the Catalog.xml (that contains information about both Windows and Linux DUPs) and DellSoftwareBundleReport.html files.

To download DUPs from the Dell Support website:

Log on to

Select

Enter your service tag or choose your product model.

Select your product family and product line

Select your operating system, language, category, and the update importance.

A list of applicable updates are displayed.

support.dell.com

Drivers and Downloads

and select

Support for Enterprise IT

Click

Download Now

NOTE: You can also download a different file format from the File Title

column by selecting a file format for your DUP and clicking it. If you want to download more than one file type, you must do it one at a time.

To complete downloading the file, follow the instructions on the screen.

8 Getting Started With Dell Update Packages

Fresh Installation of Device Drivers

DUPs update BIOS, firmware, drivers, and applications. If a device driver is not present in your system, DUPs allow you to do a fresh installation of the driver. You can install the driver if the supported hardware is present.

Interactive Mode

In interactive mode, if a fresh installation is applicable, DUP displays a message to install the driver along with the version of the package. Click Ye s to install the package. Installation results are logged in the "DUP Message Logs".

Non–Interactive Mode

When a fresh installation is applicable, executing DUPs with the /s switch installs the driver.

For exampl e , packagename.exe /s and packagename.exe /s /r does a fresh installation of driver DUPs.

NOTE: Not all driver DUPs support fresh installation. See the

for Microsoft Windows Operating Systems

not support fresh installation.

readme file for the list of drivers that do

Dell Update Packages

Linux Prerequisites and Features

Dell-Qualified and Dell-Enabled Packages

Before installing DUPs, read the information provided online and in the download package. Ensure that the updates you selected are both necessary and appropriate for your system. You may also need to complete some or all of the following steps:

Add executable privileges to the package filename. Type the following command:

chmod +x packagename.bin

Verify that the package meets the prerequisites for performing an update.

To perform the check from the CLI, type the following command:

./packagename.bin -c

Getting Started With Dell Update Packages 9

Determine one of the following methodologies for performing the updates:

• Single update method: Run the DUP from the command line in

interactive mode to perform the update.

• Script method: Use this method if you want to run one or more

updates from a script in non-interactive mode.

OpenIPMI Requirements

Certain DUPs may require the latest OpenIPMI Linux device drivers to be installed on your system. If you are prompted during installation to obtain the latest drivers, see the Dell Support website at support.dell.com, or visit the support site for your Linux operating system to download the latest drivers.

NOTE: Currently, DUPs are supported only in the DTK embedded Linux

environment.

NOTE: For dependencies and information on running DUPs in the Dell-provided

embedded Linux environment and in a customized embedded Linux environment and for information on the required files and tools, see the

Deployment Toolkit User's Guide

support.dell.com/manuals.

NOTE: The required minimum kernel version is 2.6.9-42.

on the Dell Support website at

Dell OpenManage

Windows Prerequisites and Features

Before installing DUPs, read the information provided online and in the download package. Ensure that the updates you selected are necessary and appropriate for your system. You may also need to complete some or all of the following steps:

Run the DUP

Check

option on the target system to ensure that the system

meets the prerequisites for performing an update.

To run the check from the CLI, type the following command at the command line prompt:

packagename

.exe /c /s

To run the check from the GUI, perform the following steps:

Double-click the

.exe

file for the DUP you downloaded.

10 Getting Started With Dell Update Packages

Read the information about the update in the GUI’s scrolling text window.

You can view the log results after running the check option from either the CLI or the GUI. The default path for the log file is

C:\dell\updatepackage\log

Determine that the target system meets compatibility requirements.

See the

Dell OpenManage Legacy Compatibility Guide

Systems Software Support Matrix

and the

for additional information. See "Other

Dell

Documents You May Need" on page 13 for more information.

Create a directory structure for performing the updates.

Determine a methodology for performing the updates.

• Single update method: Run DUPs from the GUI in the interactive mode to perform the update.

• Script method: Use this method if you have a requirement for running one or more updates from a script on a single system.

NOTE: DUPs for Windows can also be found in the repository on the Dell Server

Updates DVD that contains the updated BIOS, drivers, and firmware components

for Dell systems.

User Account Control In Windows Server 2008

User Account Control (UAC) is a new security feature in the Windows Server 2008 operating system. When enabled, it restricts access to critical system resources for all users except the built-in local Administrator. With UAC, users have to elevate to an Administrator account before running DUPs. See "Microsoft Windows Server 2008 User Account Control" on page 65 for more information.

Support For Trusted Platform Module (TPM) and BitLocker

A TPM is a secure microcontroller installed on the motherboard of your system which provides basic security protection feature in the Windows Server 2008 operating system. TPM interacts with BitLocker to provide protection at system startup. A successful DUP execution depends on TPM Security, TPM Activation and BitLocker settings. See "Trusted Platform Module (TPM) and BitLocker Support" on page 63 for more information.

Getting Started With Dell Update Packages 11

-related functions. BitLocker is a data

Installation Order of DUPs

If you are installing multiple DUPs, install the updates that require a reboot at the end. Table 1-1 provides the recommended installation order.

Table 1-1. Update Packages: Recommended Installation Order

Installation Order System Software Components

1 Device driver

2 Device firmware

3ESM firmware

4BIOS

NOTE: If you have updated the BIOS, the changes to the BIOS take effect only after

you reboot your system.

NOTE: To ensure a single reboot, you must install the ESM firmware update before

the BIOS update.

Important Tips to Remember for Using DUPs

• Prepare repair disks before you perform any updates.

• Download the currently installed version of drivers, BIOS, and firmware, so that you have a backup plan in case any issues arise.

• Ensure that you have a backup of operating system files or system configuration files stored on a system other than the one you are updating.

• Ensure that the updates are planned for and performed by the system administrator who knows which applications could be affected.

• Before updating all systems, perform the upgrade on one nonessential system to test the update.

• Do not run other applications while executing DUPs.

• Do not shut down the system while an update is in progress.

• Ensure that the system reboots without power interruption after performing a BIOS update.

• Do not close any terminal console windows used for performing the DUP CLI execution, while DUP executions are in progress.

12 Getting Started With Dell Update Packages

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see the system's Installation and Troubleshooting Guide or the Hardware Owner’s Manual.

For information on the Dell Enterprise Training and Certification, see the Dell Training Services website at dell.com/training.

"Getting Help" section in your

NOTE: The training service may not be offered in all locations.

Getting Started With Dell Update Packages 13

14 Getting Started With Dell Update Packages

Using Dell Update Packages

Acquiring DUPs

NOTE: DUPs currently do not support every device type. DUPs will be available on

additional devices in future releases.

NOTE: You can download Windows DUPs from the Dell Support website at

support.dell.com. For more information, see "Downloading DUPs" on page 8. DUPs are also available in the repository on the

Dell provides a number of aids to help you determine whether or not your system requires an update. You can download the DUP for your system from the Dell Support website at support.dell.com. For more information, see "Downloading DUPs" on page 8.

Dell Server Updates

Updating Packages Component and System Compatibility

After you locate the required DUP, read the summary information to determine whether or not you should download the update and apply it to your system. You can run the DUP and read the summary information. This information is provided to help you determine whether the update is appropriate for your system and your specific environment.

DVD.

Executing DUPs in Linux Environment

You can run DUPs from the console in two modes:

•interactive

•non

interactive

Using Dell Update Packages 15

Interactive Mode

In the interactive mode, you issue a command, and the interface prompts you for permission to continue executing the command. When you execute a package interactively, it first displays a scrollable view of the release notes for the package. You may view these notes before continuing with the execution of the package.

The DUP may be executed from a local console attached to the target system or from an administrator’s workstation by using a remote shell, such as ssh. Once a package has been delivered to the target system, administrators can execute the package in its simplest form by typing ./packagename.bin from the working directory, where packagename is the model and component

-specific

name of the package. This syntax assumes that the .bin file has the appropriate permissions set and that a user account with root privileges executes the update. Once underway, the DUP will echo its progress and status to the console (stdout) and log its activity to /var/log/messages.

Non-Interactive Mode

Non-interactive mode is essential when executing a script for applying DUPs to multiple systems. When applying DUPs to multiple systems, you cannot answer yes or no during script execution. Your script specifies -q for non

-interactive mode; often script writers add -f for force and -r for reboot if

a reboot is required for the type of update being performed.

In the following command example, the command applies a BIOS DUP without any user confirmation, forces the execution in the case of a downgrade from a more recent BIOS version, and reboots the system after the DUP is applied. This command is executed provided the DUP satisfies all the system and version requirements.

./PE2850-ESM_FRMW_LX_R92394.bin -q -f -r

For more information on the command line interface (CLI), see "Command Line Interface Reference" on page 31.

Verifying the Digital Signature

A digital signature is used to authenticate the identity of the signer of a file and to certify that the original content of the file has not been modified since it was signed.

16 Using Dell Update Packages

If you do not already have it installed on your system, you must install the Gnu Privacy Guard (GPG) to verify a Linux DUP digital signature. To use the standard verification procedure, perform the following steps:

Get the Dell Linux public GnuPG key, if you do not already have it. You can download it by navigating to

Dell Public GPG key

Import the public key to your gpg trust database by running the following

link.

lists.us.dell.com

and clicking the

command:

gpg --import <Public Key Filename>

NOTE: You must have your private key to complete the process.

To avoid a distrusted-key warning, validate the public key by its fingerprint before you use it.

Type the following command:

gpg --edit-key 23B66A9D

Within the GPG key editor, type

fpr

. The following message appears:

pub 1024D/23B66A9D 2001-04-16 Dell, Inc. (Product Group) <linux-security@dell.com> Primary key fingerprint: 4172 E2CE 955A 1776 A5E6 1BB7 CA77 951D 23B6 6A9D

If the fingerprint of your imported key is the same as the key owner's, you have a correct copy of the key. You can verify the key's owner in person, over the phone, or by any other means that guarantees that you are communicating with the key's true owner.

While still in the key editor, type

Answer the list of trust-validation questions that appears and create

sign

a passphrase to use as your secret key.

You must import and validate the public key only once.

Using Dell Update Packages 17

Obtain the Linux DUP and its associated signature file from the Dell Support website at

NOTE: Each Linux DUP has a separate signature file, which is displayed along

with the DUP. You need both the DUP and its associated signature file for verification. By default, the signature file is named the same as the DUP filename with a .sign extension.

Verify the DUP using the following command:

gpg --verify <Linux Update Package signature filename> <Linux Update Package filename>

support.dell.com/support/downloads

Executing DUPs in the Windows Environment:

To run DUPs from the interactive graphical user interface (GUI), perform the following steps. This procedure applies to all Update Packages.

Execute the DUP by double-clicking the filename from within Windows Explorer.

Read the update information displayed in the DUP window.

Click

Install to install the DUP.

Reboot the system, if necessary.

To execute DUPs from the command line interface (CLI), see "Command Line Interface Reference" on page 31.

Verifying the Digital Signature

A digital signature is used to authenticate the identity of the signer of an Update Package and to certify that the original content is unchanged. Digital signature of DUPs gives you a more reliable and trustful method of authentication.

Verifying the digital signature ensures that the original Update Package was received correctly and that the content has not been modified since it was signed.

To verify the Update Package’s digital signature, perform the following steps:

Start Windows Explorer and locate the Update Package whose digital signature you want to verify.

Right-click the filename.

18 Using Dell Update Packages

Click

Properties in the pop-up menu.

In the

Properties window, click the

NOTE: If this tab is not displayed, the Update Package is not signed.

Select the signature from the signature list, and click

NOTE: The signature is not verified until you click Details.

The

Digital Signature Details window appears.

Read the digital signature information to verify that the digital signature is OK.

Click

to close the window.

Digital Signatures tab.

Details

Compatibility Concerns

DUPs are designed to confirm that all prerequisites are satisfied before applying the update to your system. Each DUP checks to ensure the following:

• The logged-on user has root privileges.

• The DUP to be applied in the command is compatible with your target system.

• The DUP to be applied in the command is compatible with the operating system running on your system.

• The device associated with the DUP is present on your system.

• The minimum required versions of related system software are running on your system.

DUPs are designed with built-in error handling capabilities to ensure that the preceding requirements are validated. If the conditions are not met, no update occurs. DUPs also check for dependencies between BIOS and certain ESM packages. The application design allows you to create groups of DUPs and apply them to a wide range of systems. Additionally, if you only want to verify that a given package can be applied to your system, you can invoke the package by using the following CLI command:

./Packagename.bin -c for Linux

packagename.exe /c /s for Windows

Using Dell Update Packages 19

This command executes the dependency rules within the DUP, issues any warnings, exits without applying the update to your system, and writes the results to the console. You can also use the DUP to set an exit code to perform decisions within your scripts.

Effects of Applying the Updates on a Running System

System Reboot Required

Certain packages, such as those that update the system BIOS, require a reboot for the new software to take effect. After you apply an update that requires a reboot, you must restart the system to complete the update.

You have the option of choosing to defer the reboot until another time as long as you do not turn off the system. This feature is primarily intended to allow you to apply any number of updates together and perform the system reboot after the last update has been applied. If this process is interrupted, for example, through a power interruption, you must repeat the updates. Therefore, it is recommended that you schedule updates for a time when the reboot can take place immediately after you apply the last update.

Impact on Users and Applications

Generally, you can apply the updates to a running system because they consume few system resources. Be sure to read the information contained in the DUP before applying the update to determine if applying the update may cause a service interruption to your users or applications. When in doubt, always apply updates at a time when no critical applications or users require the system.

Specifying the Order of Multiple Updates

When applying multiple updates at the same time, be sure to use the order indicated in "Installation Order of DUPs" on page 12. As previously noted in "System Reboot Required" on page 20, you may defer rebooting the system until after running the last of multiple DUPs.

20 Using Dell Update Packages

Saving Console Output for Linux

As the DUPs are executed, messages are printed to the console. To redirect console output, use the following syntax with interactive commands:

./packagename.bin | tee -a logname.log

The | tee specifies the output from the DUP to be sent to both the console and to a log file. The -a switch ensures that output is appended to a file, protecting any previous log file output from being overwritten.

Delivering DUPs to Your Systems

The DUP application does not provide scheduling and delivery of the packages to multiple systems. You must rely on third-party or native operating system applications to accomplish script execution and distribution on multiple systems.

Using Software Distribution Applications With DUPs

Many IT organizations use internally developed or purchased software distribution applications to remotely install and update software.

Updating Many Systems

For large environments that consist of hundreds or perhaps thousands of systems, remote software distribution applications provide the best solution. Many of these tools can effectively leverage the DUP and provide the convenience of installing and updating a variety of software, such as operating systems and applications, in a heterogeneous environment.

Network file shares also are an effective method of making DUP accessible in a distributed environment. When a DUP begins execution, it first copies the contents of the package to a temporary location on the system’s local drive. This process ensures that the update can be completed even if the connection to the network share is lost for any reason.

Remote Terminal Sessions

In today's highly distributed environment, it is common for IT organizations to use remote access solutions, such as Microsoft Terminal Services, to gain access to their remote systems. You may use this type of solution to run

DUPs.

Using Dell Update Packages 21

NOTE: If your terminal session is disconnected during a NIC driver update, you will

need to re-connect and verify that the update has completed successfully.

Stand-alone Systems and Firewalls

For systems that are not connected to the Internet or that have firewalls which block user downloads, you need to download your DUP from support.dell.com by using a system that does have access to the Internet, such as your desktop or portable computer. You can make DUP available to your system by copying them onto removable media that your system supports.

Confirming the Update

To ensure that DUPs were applied to your system, review the console output that was generated during execution. See "Linux Troubleshooting" on page 41 for detailed information about the messages.

If you want to revert to a previous (older) version of the software after updating to a newer version, you must download the appropriate DUP from support.dell.com and install it.

For Linu x :

To install the previous version from a script, use -q (unattended) mode. In addition, you must use the CLI -f option, which forces the downgrade.

NOTE: If your system loses power during the update process, you must perform the

updates again.

NOTE: DUPs for Linux can also be found in the repository on the Dell Server

Updates DVD that contains the updated BIOS, and firmware components for Dell systems. For more information, see the on the Dell Support website at support.dell.com/manuals.

Server Update Utility User's Guide

For Wi n dows:

To install the earlier version from a script, use the /s (unattended) mode. In addition, you must use the CLI /f option, which forces the downgrade. To install the earlier version from the GUI, you are prompted to ensure that you want to install an earlier version.

available

22 Using Dell Update Packages

+ 50 hidden pages

Dell Update Packages Version 6.3 Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guide

Getting Started With Dell Update Packages

Overview

Supported Operating Systems

Before You Begin

Downloading DUPs

Fresh Installation of Device Drivers

Interactive Mode

Linux Prerequisites and Features

Dell-Qualified and Dell-Enabled Packages

OpenIPMI Requirements

Windows Prerequisites and Features

User Account Control In Windows Server 2008

Support For Trusted Platform Module (TPM) and BitLocker

Installation Order of DUPs

Important Tips to Remember for Using DUPs

Other Documents You May Need

Obtaining Technical Assistance

Using Dell Update Packages

Acquiring DUPs

Updating Packages Component and System Compatibility

Executing DUPs in Linux Environment

Verifying the Digital Signature

Executing DUPs in the Windows Environment:

Verifying the Digital Signature

Compatibility Concerns

Effects of Applying the Updates on a Running System

Delivering DUPs to Your Systems

Updating Many Systems

Remote Terminal Sessions

Confirming the Update