Dell Support Live Image Version 2.0 User Manual

Support Live Image Version 2.0 User's Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. mentioned herein may be trademarks of their respective companies.

2014 - 1

Rev. A01

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Contents

1 Overview.......................................................................................................................................5

New In This Release.................................................................................................................................................5

Supported Devices................................................................................................................................................... 5

Minimum Hardware Requirements...........................................................................................................................6

Tools Available......................................................................................................................................................... 6

Other Documents You May Need............................................................................................................................. 6

2 Using Support Live Image..........................................................................................................7

Creating A Bootable Support Live Image USB Key On Systems Running Windows................................................7

Creating A Bootable Support Live Image DVD On Systems Running Windows.......................................................7

Starting The Server...................................................................................................................................................8

Starting From a DVD Or an USB drive Key......................................................................................................... 8

Booting To The Virtual Drive.............................................................................................................................. 8

Boot Options............................................................................................................................................................. 9

Using The MS-DOS-Based Tools..............................................................................................................................9

Running The MP Memory Test...........................................................................................................................9

Running The GUI–based 32-Bit Diagnostics.................................................................................................... 10

Running The Loop Memory Test...................................................................................................................... 10

Setting The Asset Tag...................................................................................................................................... 10

Clearing The Single-Bit Memory Error Log...................................................................................................... 11

Using The Linux-Based Tools And Utilities.............................................................................................................11

Starting OpenManage Server Administrator................................................................................................... 11

Running Dell Systems E-Support Tool..............................................................................................................12

Installing the Dell 12th Generation iDRAC7 Evaluation License.......................................................................14

Dell PowerEdge C System Management Pack................................................................................................ 15

Running PE-C Support Logs Script...................................................................................................................16

Starting Dell OpenManage Server Update Utility............................................................................................ 17

Sharing Files Using Samba Share Service.......................................................................................................17

Testing Network Connectivity..........................................................................................................................18

Assigning A Static IP Address And Default Gateway......................................................................................18

Generating The PCI Devices List......................................................................................................................19

Clearing ESM Logs (Dell 9th Generation And Later Servers Only)...................................................................19

Clearing The SBE Log.......................................................................................................................................19

Accessing And Remounting The Local File System.........................................................................................20

Mounting A USB Drive..................................................................................................................................... 20

Copying Files To A USB Drive.......................................................................................................................... 21

Starting The Vim Editor.....................................................................................................................................21

Starting gedit....................................................................................................................................................21

Starting The Hex Editor.................................................................................................................................... 22

Using TightVNC................................................................................................................................................ 22

Using WinSCP.................................................................................................................................................. 22

Useful Commands............................................................................................................................................ 23

Overview

Support Live Image (SLI) is a CentOS 6.2 image that packages a collection of utilities and diagnostic tools for Dell PowerEdge servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides an environment for the tools to run to troubleshoot hardware-related issues and gather system configuration information. The results of the diagnostic tests and configuration information are sent to the technical support team to identify and resolve an issue.

Support Live Image is primarily used by Dell Service Providers (DSP), and in some cases, customers instructed by the Dell Technical Support.

If a Dell customer contacts Dell Technical Support for a hardware issue that requires a part replacement, the replacement part is dispatched to the customer through the DSP. After replacing the part, if the DSP finds that the issue is not fixed, the DSP works with technical support to troubleshoot and resolve an issue.

New In This Release

The following are new in this release:

• Dell OpenManage Server Administrator version 7.3

• Dell System E-Support Tool version 3.5.1

• Dell 12th Generation iDRAC7 Evaluation License Tool version 1.50.50

• Support for Dell Poweredge C platforms

• System Management Pack for PowerEdge C platforms

– setupbios

– bmc tool

– ldstate

• PE-C logs for PowerEdge C platforms

• Support for Dell OpenManage Server Update Utility (SUU) version 7.3

• Support for Using Samba Share

• Removed support for 8G platforms and Dell Online Diagnostics

Supported Devices

Support Live Image supports the following devices:

• Dell PowerEdge (R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II, R300, R310, R410, R415, R510, R515, R610, R710, R715, R805, R810, R815, R900, R905, R910, 1950, 1955, 2950, 6950, 2970, M620, M420, M520, M820, M600, M605, M610, M610X, M710, M710HD, M805, M905, M910, M820, M915, T620, T320, T420, T100, T105, T110, T110II, T300, T310, T410, T605, T610, T710, 1900, and 2900) and PowerEdge C (C1100, C2100, C5220, C6100, C6105, C6145, C6220, C6220II, C8220, C5125, and C6105) servers

• Dell PowerVault NX and PowerVault MD SCSI (DL2000, DL2100, and DL2200) direct-attached storage arrays

NOTE: Support Live Image provides limited support for Dell PowerEdge C servers.

Minimum Hardware Requirements

To use Support Live Image, the system should have a minimum of 6 GB RAM. For optimal use or functionality, at least 8 GB of RAM is recommended.

Tools Available

The following table lists the diagnostic and configuration tools available on Support Live Image.

Table 1. Tools Available on Support Live Image

MS-DOS-Based Tools Linux-Based Tools

• Dell 32–Bit Diagnostics

• Dell MP Memory

• Dell Asset Tag Utility

• Dell OpenManage Server Administrator (OMSA)

– Version 7.3 for Dell 9G and later servers

• Dell System E-Support Tool (DSET)

– Version 3.5.1 for Dell 9G and later servers

• Dell 12G iDRAC7 Evaluation License Tool version 1.50.50

• Dell PowerEdge C System Management Pack

– setupbios – bmc tool – ldstate

• PEC-logs for PowerEdge C servers

Using Support Live Image

This chapter provides information about using the Support Live Image to run diagnostic tools and gather configuration information.

To use the Support Live Image to start the server and run the diagnostic tools, you must create a bootable DVD or USB key. For more information about using a bootable DVD or USB, see:

• Creating a Bootable Support Live Image USB Key On Systems Running Windows

• Creating a Bootable Support Live Image DVD On Systems Running Windows

Creating A Bootable Support Live Image USB Key On Systems Running Windows

It is recommended that you create the Support Live Image bootable USB key using Fedora Live USB Creator. However, you can also use any other tool available for creating a bootable USB key.

To create a bootable Support Live Image USB key:

1. Download Fedora LiveUSB Creator available at https://fedorahosted.org/liveusb-creator/ and install it on your

system.

2. Insert a USB key with a minimum capacity of 4 GB into an available USB port on your system.

3. Click Start → All Programs → LiveUSB Creator.

4. Right-click LiveUSB Creator and select Run as administrator.

The Fedora LiveUSB Creator dialog box is displayed.

5. Under Use existing Live CD, click Browse.

The Select Live ISO dialog box is displayed.

6. Browse through and then select the Support Live Image (*.iso) file, and then click Open.

7. Under Target Device, select the USB key drive.

8. Click Create Live USB.

Creating A Bootable Support Live Image DVD On Systems Running Windows

You can use any image-burning tool available for creating a bootable DVD. The section provides instructions for creating a bootable DVD using ImgBurn.

To create a bootable Support Live Image DVD:

1. Download ImgBurn available at http://imgburn.com and install it on your system.

2. Insert a writable DVD with a minimum capacity of 4.7 GB into the optical drive.

3. Click Start → All Programs → ImgBurn.

4. Right-click ImgBurn and select Run as administrator.

The ImgBurn dialog box is displayed.

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