Dell Server Update Utility Version 7.0 User Manual

Dell OpenManage Server Update Utility Version 7.0 User's Guide

Notes, Cautions, and Warnings

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WARNING:

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Rev. A00

Contents

Notes, Cautions, and Warnings...................................................................................................2

About Dell OpenManage Server Update Utility

Key Features and Functionalities..............................................................................................................................7

What's New In This Release....................................................................................................................................8

Feature Overview......................................................................................................................................................8

QLogic Network Interface Card.........................................................................................................................8

Intel Network Interface Card.............................................................................................................................8

Emulex Network Interface Card.........................................................................................................................8

Daisy Chained SEP and Expander......................................................................................................................8

SWRAID 3.0........................................................................................................................................................8

Supported Operating Systems..................................................................................................................................8

Other Documents You May Need.............................................................................................................................9

2 About GUI Mode........................................................................................................................11

Performing Prerequisites Check.............................................................................................................................11

Prerequisite Failure Messages...............................................................................................................................11

Software Prerequisite Failure MessageHardware Prerequisite Failure MessageSoftware and

Hardware Prerequisite Failure Message.........................................................................................................11

Fixing the Software Prerequisite Failure................................................................................................................12

Fixing the Hardware Prerequisite Failure...............................................................................................................12

Creating a Prerequisites media........................................................................................................................12

Comparison Report.................................................................................................................................................13

Criticality Levels...............................................................................................................................................13

Comparison Report Features............................................................................................................................13

Upgrading System Components.............................................................................................................................14

Downgrading System Components........................................................................................................................14

Updating System Components................................................................................................................................15

Updating Failures....................................................................................................................................................15

Running SUU from a Network Location..................................................................................................................15

.....................................................................7

About CLI Mode

List of CLI Commands..............................................................................................................................................17

Integrating Server Update Utility With Other Components

Integrating Server Update Utility With Dell Management Console........................................................................19

Using the Patch Management Feature............................................................................................................19

.........................................................................................................................17

................................................19

Setting Up a Proxy............................................................................................................................................20

Downloading .cab files.....................................................................................................................................20

Specifying the location of the DUP download packages.................................................................................20

Integrating Server Update Utility With Dell OpenManage IT Assistant.................................................................20

Using the Software Updates Feature...............................................................................................................21

Logging into IT Assistant..................................................................................................................................21

5 Known Issues and Frequently Asked Questions..................................................................23

Known Issues..........................................................................................................................................................23

Launch Issues..................................................................................................................................................23

Timeout Due to USB Arbitration Service..........................................................................................................23

Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System.............................23

DUP Fails on 64–bit Red Hat Enterprise Linux Operating System....................................................................24

Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution....................................................24

Enabling Operating System Devices................................................................................................................24

Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++- libc6.2-2.so.3 Library to run SUU............24

Running Linux Updates.....................................................................................................................................24

Running SUU With the Progress Option...........................................................................................................25

Updating Multiple Devices...............................................................................................................................25

Updating PERC Firmware.................................................................................................................................25

Restarting the System Inventory in the Same Session....................................................................................25

Running SUU From a Network Location...........................................................................................................25

Deleting the Temporary Folder.........................................................................................................................25

Updating the H661 Firmware............................................................................................................................25

Using the Remote Access Controller Virtual Media........................................................................................26

Using Special Characters in the SUU Directory Name....................................................................................26

Running RAC DUP Packages............................................................................................................................26

Frequently Asked Questions...................................................................................................................................26

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?......26

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector."

What causes this error and how can I fix it?...................................................................................................26

Why do I get a pop-up box titled "Unsafe Removal of Device"?.......................................................................26

When using the SUU GUI to perform an update, a message is displayed asking me to see the User's

Guide for information on possible causes of why a server object is not displayed in the tree.......................27

When I run SUU, why do I not see the Comparison Report? Why can I not update the system?....................27

I get a "Prerequisites not met" error. What should I do?..................................................................................27

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a

Dell Update Package at the same time as SUU?.............................................................................................27

I cannot start SUU. The "Another instance of SUU is already running" message is displayed even

though no other instance of SUU is running on the system.

I cannot start Server Administrator after updating using SUU........................................................................27

I cannot update BIOS versions using SUU.......................................................................................................28

............................................................................27

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk"

message is displayed.......................................................................................................................................28

About Dell OpenManage Server Update Utility

Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying updates to the system.

You can use SUU to update the Dell PowerEdge system or to view the updates available for systems supported by SUU. SUU compares the versions of components currently installed on the system with update components packaged on the

Dell PowerEdge Server Update Utility

SUU displays a comparison report of the versions and provides various options for updating the components.

: Only users with administrator (Microsoft Windows) or root (Linux) privileges can perform updates using

NOTE SUU.

: For SUU 6.3 and later versions, the Repository Manager GUI is displayed when you insert the SUU DVD in an

NOTE unsupported system running on Microsoft Windows operating system.

: Dell Repository Manager (DRM) is a tool that can build a customized SUU that is much smaller than the

NOTE version of SUU that is available via the SUU DVD or web post. For more information on DRM, consult the manuals available on support.dell.com as well as information available at delltechcenter/repository+manager.

Key Features and Functionalities

This section describes key features and functionalities of Dell OpenManage Server Update Utility (SUU).

media.

Feature Description

Prerequisites Check Enables you to obtain the list of hardware or software components whose

prerequisite conditions are not met. For more information, see Performing

Prerequisites Check.

Prerequisite Failure Messages List of error messages displayed when the prerequisite conditions are not

met. For more information, see Prerequisites Failure Messages.

Fixing Prerequisite Failures Allows you to fix the hardware or software prerequisite failures. For more

information, see Fixing the Software Prerequisite Failure and Fixing the

Hardware Prerequisite Failure.

Comparison Report Displays a list of component versions installed on the system that do not

match the versions on the repository. For more information, see Comparison

Report.

Upgrading or Downgrading or Updating System Components

Running SUU from Network Location Enables you to run SUU and upgrade or downgrade or update components on

Allows you to upgrade or downgrade or update your system components if their versions vary from the repository version. For more information, see

Upgrading System Components, Downgrading System Components, and Updating System Component.

multiple systems. For more information, see Running SUU from a Network

Location.

Feature Description

CLI Commands List of commands that help you to perform comparisons and updates in the

CLI mode. For more information, see List of CLI Command.

What's New In This Release

• Support for QLogic Network Interface Card

• Support for Intel Network Interface Card

• Support for Emulex Network Interface Card

• Support for Daisy chained SEP and Expander

• SWRAID 3.0 (S110)

: DUPs for Dell Lifecycle Controller OS Driver packs are no longer available on the

NOTE

Update

media.

Dell OpenManage Server

Feature Overview

This section describes the overview of the Server Update Utility (SUU) supported features.

QLogic Network Interface Card

Added firmware and driver update support for QLogic NIC cards.

Intel Network Interface Card

Added firmware and driver update support for Intel NIC cards.

Emulex Network Interface Card

Added firmware and driver update support for Emulex NIC cards.

Daisy Chained SEP and Expander

For 7.0 and later releases, internal Backplanes are cascaded together to extended available Hard Disk Drive (HDD) on a system. DUP now supports flashing upstream and downstream backplane, where upstream and downstream can be Storage Enclosure Processor (SEP) or Expander Backplane.

SWRAID 3.0

S110 is a new software Raid adapter supported in 7.0 release. DUP now supports flashing of S110 Driver.

Supported Operating Systems

• All versions of Windows Server 2003 and 2008

• SUSE Linux Enterprise Server versions 10 and 11

• Red Hat Enterprise Linux versions 5.5 and 6.0

• VMware ESX versions 4.0 U3 and 4.1 U1

• Microsoft Hyper-V Server 2008 R2

For detailed information on various Dell systems and operating systems on which SUU is supported, see the

Systems Software Support Matrix

at support.dell.com/manuals.

Dell Server Update Utility Version 7.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About Dell OpenManage Server Update Utility

Key Features and Functionalities

What's New In This Release

Feature Overview

QLogic Network Interface Card

Intel Network Interface Card

Emulex Network Interface Card

Daisy Chained SEP and Expander

SWRAID 3.0

Supported Operating Systems

Other Documents You May Need