Dell Server Update Utility Version 6.4 User Manual
Dell OpenManage
Server Update Utility
Version 6.4
User’s Guide
Notes and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL™ logo, PowerEdge™, and OpenManage™ are
trademarks of Dell Inc. Microsoft
and Windows Vista
United States and/or other countries. Red Hat Enterprise Linux
trademarks of Red Hat, Inc. in the United States and/or other countries. Novell
trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries.
®
VMware
trademarks of VMWare, Inc. in the United States or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
®
are either trademarks or registered trademarks of Microsoft Corporation in the
, Virtual SMP®, vMotion®, vCenter®, and vSphere® are registered trademarks or
®
, Windows®, Windows Server®, Windows NT®, Active Directory®
®
and Enterprise Linux® are registered
®
is a registered
December 2010
Contents
1 About Dell OpenManage Server Update
Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key Features and Functionalities . . . . . . . . . . . . . 7
Supported Operating Systems . . . . . . . . . . . . . . . 8
Other Documents You May Need
. . . . . . . . . . . . . 8
2 About GUI Mode . . . . . . . . . . . . . . . . . . . . 9
Performing Prerequisites Check . . . . . . . . . . . . . 9
Prerequisites Failure Messages . . . . . . . . . . . . 10
Software Prerequisite Failure Message
Hardware Prerequisite Failure Message. . . . . . 10
Software and Hardware Prerequisite Failure
Message
Fixing the Software Prerequisite Failure
Fixing the Hardware Prerequisite Failure
Creating a Prerequisites media
Comparison Report
Criticality Levels
Comparison Report Features . . . . . . . . . . . . 14
Upgrading System Components . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . 13
. . . . . . . . . . . . . . . . . . 13
. . . . . . 10
. . . . . . . . 11
. . . . . . . 11
. . . . . . . . . . 11
Downgrading System Components
. . . . . . . . . . . 16
Contents 3
Updating System Components . . . . . . . . . . . . . . 17
Updating Failures
. . . . . . . . . . . . . . . . . . . . 17
Running SUU from a Network Location . . . . . . . . . 18
3 About CLI Mode . . . . . . . . . . . . . . . . . . . 19
List of CLI Commands . . . . . . . . . . . . . . . . . . 19
4 Integrating Server Update Utility With
Other Components . . . . . . . . . . . . . . . . . . 21
Integrating Server Update Utility With Dell Management
Console . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Patch Management Feature
. . . . . . . 21
Integrating Server Update Utility With Dell OpenManage
IT Assistant
. . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Software Updates Feature
. . . . . . . . 24
5 Known Issues and Frequently Asked
Questions . . . . . . . . . . . . . . . . . . . . . . . . 27
4 Contents
Known Issues . . . . . . . . . . . . . . . . . . . . . . 27
Timeout Due to USB Arbitration Service
. . . . . . 27
Inventory Failure on Microsoft Windows
Operating System
. . . . . . . . . . . . . . . . . . 28
DUPs Fail on 64-bit Red Hat Enterprise Linux
Operating System . . . . . . . . . . . . . . . . . . 28
Dell_PV_Utils_NASDUP.exe Fails to Initialize
During the Invcol Execution
. . . . . . . . . . . . 29
Enabling Operating System Devices . . . . . . . . 29
Linux Systems Require the libstdc++-libc6.2-2.so.5
and libstdc++-libc6.2-2.so.3 Library
. . . . . . . . . 29
Running Linux Updates . . . . . . . . . . . . . . . 29
Running SUU With the Progress Option
. . . . . . 30
Updating Multiple Devices . . . . . . . . . . . . . 30
Updating PERC Firmware
. . . . . . . . . . . . . . 30
Restarting the System Inventory in the Same
Session . . . . . . . . . . . . . . . . . . . . . . . 30
Running SUU From a Network Location
Deleting the Temporary Folder
. . . . . . 31
. . . . . . . . . . . 31
Updating the H661 Firmware . . . . . . . . . . . . 31
Using the Remote Access Controller Virtual
Media
. . . . . . . . . . . . . . . . . . . . . . . . 31
Using Special Characters in the SUU Directory
Name . . . . . . . . . . . . . . . . . . . . . . . . 31
Running RAC DUP Packages
. . . . . . . . . . . . 32
Frequently Asked Questions
. . . . . . . . . . . . . . . 32
Contents 5
6 Contents
1
About Dell OpenManage Server Update Utility
Dell OpenManage Server Update Utility (SUU) is a DVD-based application
for identifying and applying updates to your system.
You can use SUU to update your Dell PowerEdge system or to view the
updates available for systems supported by SUU. SUU compares the versions
of components currently installed on your system with update components
packaged on the Dell PowerEdge Server Update Utility media.
SUU displays a comparison report of the versions and provides various
options for updating the components.
NOTE: Only users with administrator (Microsoft Windows) or root (Linux) privileges
can perform updates using SUU.
NOTE: From SUU 6.3 onwards, the Repository Manager GUI is displayed when you
insert the SUU DVD in an unsupported system running on Microsoft Windows
operating system.
Key Features and Functionalities
Table 1-1. Features and Functionalities
Feature Description
Prerequisites Check Enables you to obtain the list of hardware or software
components whose prerequisite conditions are not met.
Performing Prerequisites Check
About Dell OpenManage SUU 7
Prerequisite Failure
Messages
For more information, see
List of error messages displayed when the prerequisite
conditions are not met. For more information, see
Prerequisites Failure Messages
Table 1-1. Features and Functionalities
Feature Description
Fixing Prerequisite
Failures
Comparison Report Displays a list of component versions installed on your
Upgrading/Downgrading
/Updating System
Components
Running SUU from
Network Location
CLI Commands List of commands that help you to perform comparisons
Allows you to fix the hardware or software prerequisite
failures. For more information, see
Prerequisite Failure
Failure
.
system that do not match the versions on the repository.
For more information, see
Allows you to upgrade/downgrade/update your system
components if their versions vary from the repository
version. For more information, see
Components, Downgrading System Components
Updating System Components
Enables you to run SUU and upgrade/downgrade/update
components on multiple systems. For more information,
see
Running SUU from a Network Location
and updates in the CLI mode. For more information, see
List of CLI Commands
and
Fixing the Hardware Prerequisite
Comparison Report
Fixing the Software
.
Upgrading System
, and
.
Supported Operating Systems
• All versions of Microsoft Windows Server 2003 and 2008.
• SUSE Linux Enterprise Server versions 10 and 11
• Red Hat Enterprise Linux versions 5.5 and 6.0
• VMware ESX versions 4.0 U2 and 4.1
• Microsoft Hyper-V Server 2008 R2
For detailed information on various Dell systems and operating systems on
which SUU is supported, see the Dell Systems Software Support Matrix at
support.dell.com/manuals.
Other Documents You May Need
1
Go to
support.dell.com/manuals
2
Click
Software
3
Click the relevant version to view the all the documents for a particular
Systems Management
release.
8 About Dell OpenManage SUU
.
Dell OpenManage Releases
.
2
About GUI Mode
The Graphical User Interface (GUI) provides an interactive approach to
perform comparisons and updates.
You can use the GUI to:
• View a Comparison Report that displays your system components and
applicable components in the repository.
• Perform an upgrade, downgrade, or an update.
• Browse the repository.
Performing Prerequisites Check
When you launch SUU by double-clicking suulauncher.exe, SUU scans your
system to determine if a hardware or software update is required.
NOTE: If you are using SUU version 2.0.0 or later and a newer version of SUU is
available, a warning message is displayed. You can either download the newer
version from the support.dell.com or continue using the current version.
If the components in your system do not meet the prerequisite conditions,
SUU displays the list of hardware or software components whose prerequisite
conditions are not met.
If the components in your system meet the prerequisite conditions, the
Comparison Report is displayed.
About GUI Mode 9
Prerequisites Failure Messages
The failure messages displayed due to failed components and their respective
fixes are as shown below.
Software Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites
for installing the Dell OpenManage software component.
Therefore, the row for the software component is
disabled in the Comparison Report. Click Continue to
update the applicable hardware components.
Hardware Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites
for some of the hardware component(s). Therefore, all
the rows for the hardware component(s) are disabled in
the Comparison Report. Click Continue to update the
applicable Dell OpenManage software component.
Software and Hardware Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites
for some of the hardware component(s) and for
installing the Dell OpenManage software component.
Therefore, all the row(s) will be disabled in the
Comparison Report.
10 About GUI Mode
Fixing the Software Prerequisite Failure
When you launch Dell OpenManage Server Update Utility (SUU) in the
GUI mode and the prerequisites check for the software component fails, you
must install the the Dell OpenManage component version 4.3 or later before
proceeding with the upgrade, downgrade, or update of the components.
Fixing the Hardware Prerequisite Failure
When you launch Dell OpenManage Server Update Utility (SUU) in the
GUI mode and the prerequisites check for the hardware component fails, you
must install the hardware prerequisites before proceeding with the upgrade,
downgrade, or update of the components.
To install the hardware prerequisites:
1
Use the Prerequisites media to bring your system up to meet prerequisite
levels.
NOTE: Set the boot order in your system BIOS such that the media drive is
placed ahead of the system hard drive.
Enter the result of your step here (optional).
2
Boot the system that fails to meet the prerequisites with the Prerequisites
media.
NOTE: An additional reboot may be required to complete the prerequisite
update. Do not remove the media until the information on the screen prompts
you to do so.
3
When prompted, replace the Prerequisites media with the
Updates
media and reboot the system.
Dell Server
Creating a Prerequisites media
To create the prerequisites media:
1
Go to
support.dell.com
2
Under Support for Enterprise IT, click
3
Click
Drivers & Downloads
.
Start Here
.
.
About GUI Mode 11
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