Dell Server Update Utility Version 6.3 User Manual

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Dell OpenManage

Server Update Utility 6.3

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

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Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL™ logo, OpenManage™, and PowerEdge™ are trademarks of Dell Inc.VMware trademarks of VMware, Inc. in the United States and/or other jurisdictions. Microsoft Windows Server Corporation in the United States and/or other countries. Novell trademarks of Novell, Inc. in the United States and other countries. Red Hat Enterprise Linux registered trademark of Red Hat, Inc. in the United States and other countries. Linux trademark of Linus Torvalds. Citrix of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

, Active Directory®, and Internet Explorer® are registered trademarks of Microsoft

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, NetWare®, and SUSE® are registered

and XenServer® are either trademarks or registered trademarks

, Windows®,

is a registered

is a

July 2010

Contents

1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 7

What’s New in This Release? . . . . . . . . . . . . . . . 7

Features From Previous Release . . . . . . . . . . . . . 7

Supported Operating Systems

Microsoft Windows Operating Systems

Linux Operating Systems

. . . . . . . . . . . . . . . 7

. . . . . . . 7

. . . . . . . . . . . . . . . 8

Virtualization Operating Systems . . . . . . . . . . 8

GUI and CLI . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview

Dell OpenManage Server Update Utility (SUU) is an application that identifies and applies updates to your system. You can use SUU to update your Dell system or to view the updates available for any system supported by SUU.

SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD. SUU then displays a Comparison Report of the versions and provides the option of updating the components.

NOTE: Only users with administrator (Microsoft Windows) or root (Linux) privileges

can perform updates with SUU.

What’s New in This Release?

From SUU 6.3 onwards, SUU auto-launch displays the Repository Manager GUI when you insert the SUU DVD in an unsupported system that has Microsoft Windows as the operating system.

NOTE: If the operating system is not Microsoft Windows, the SUU GUI is displayed.

You can use the Repository Manager (RM) to view, manage, and create custom repositories from the SUU repository available on the SUU media.

Also, if you have Internet connectivity, the Comparison Report displays a link for each listed update. Clicking the link redirects you to the Dell Support website at support.dell.com.

Features From Previous Release

In SUU 2.0.0, IPMI drivers were installed as part of the Linux operating system installation. You cannot install IPMI drivers using SUU. Also, SUU does not check for IPMI driver installation.

Overview 7

Supported Operating Systems

Microsoft Windows Operating Systems

• Microsoft Windows Server 2003 R2 Web, Standard and Enterprise Editions with SP2 (32-bit /x86)

• Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter x64 Editions with SP2

• Microsoft Windows Small Business Server 2003 Standard and Premium Editions with SP2

• Microsoft Windows Server (32-bit /x86) with SP2

• Microsoft Windows Server 2008 Core Standard, Enterprise, and Datacenter Editions (x64) with SP2

• Microsoft Windows Essential Business Server 2008 Standard and Premium Editions

• Microsoft Windows Small Business Server 2008 Standard and Premium Editions

• Microsoft Windows Storage Server 2008 R2 Express, Workgroup, Standard, and Enterprise Editions

• Microsoft Windows Unified Data Storage Server 2008 Workgroup, Standard, and Enterprise Editions

• Microsoft Windows Server 2003 Compute Cluster Edition and Microsoft Windows Server 2008 HPC Edition

2008 Core Web, Standard, and Enterprise Editions

Linux Operating Systems

• SUSE Linux Enterprise Server 11 SP1

• SUSE Linux Enterprise Server 10 SP3

• Red Hat Enterprise Linux 5 server (Update 5) (x86_32)

• Red Hat Enterprise Linux 5 server (Update 5) (x86_64)

• Red Hat Enterprise Linux 4.8 server (x86_32)

• Red Hat Enterprise Linux 4.8 server (x86_64)

8 Overview

Virtualization Operating Systems

• VMware ESX Version 4.0 Update 1

•VMware ESXi Version 4.1

•VMware ESXi Version 4.0

• Citrix XenServer 5.6

• Microsoft Hyper-V Server 2008 R2

For detailed information about the various Dell systems and operating systems that SUU is supported on, see the This guide is available on the Dell Support website at support.dell.com/manuals.

Dell Systems Software Support Matrix

GUI and CLI

SUU is both a Graphical User Interface (GUI) and a Command Line Interface (CLI) -based application.

You can use the GUI to:

• View a Comparison Report that displays your system components and applicable components in the repository.

• Perform an upgrade, downgrade, or an update.

• Browse the repository.

For information on using the GUI, see "Using the Graphical User Interface".

You can use the CLI to:

• Run commands for performing comparisons and updates.

• View the update progress.

For information on using the CLI, see "Using the Command Line Interface".

Overview 9

Using the Graphical User Interface

The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates using Server Update Utility (SUU).

To launch the GUI, insert the Dell Server Updates DVD into the DVD drive. If SUU does not launch automatically, navigate to the Dell Server Updates DVD root directory and launch suulauncher.exe (for Windows systems) or type suu -g (for both Windows and Linux systems) in a command window.

In the GUI, you can start with a comparison of the components in your Dell system and the components in the repository. You can then proceed to upgrade, downgrade, update components, or you can browse the repository for components.

Whenever SUU inventories your system for the list of components installed, a progress bar that shows the progress of the inventory collection is displayed. After the progress bar completes 100%, SUU displays the Comparison Report.

In the Comparison Report, SUU provides the option of updating the components. In the SUU GUI, for each listed update, a link is provided. When you click the link, a browser window opens and navigates to the URL of that component on support.dell.com if you have Internet connectivity.

NOTE: If you do not have network connectivity, the links are not displayed on the

SUU GUI.

NOTE: On the Red Hat Enterprise Linux Server version 5 operating system, DVDs are

auto-mounted with the use the autorun feature or run any executable from the DVD. You need to manually mount the DVD and then run the executables.

-noexec mount option. This option does not allow you to

NOTE: Ensure that the path from which you run SUU does not exceed

260 characters on the Windows operating system. On Linux systems, ensure that the path from which you run SUU does not exceed 4096 characters.

Prerequisites

When you start SUU, SUU performs a prerequisites check. In the prerequisites check, SUU scans your system to determine if a hardware or software update is required. When the scan is complete, SUU displays the list

Using the Graphical User Interface 11

of components whose prerequisite conditions are not met. The list of components may comprise hardware components, the Dell OpenManage component (software component), or hardware and software components.

If the components in your system meet the prerequisite conditions, SUU does not display the prerequisite failure messages. SUU displays the Comparison Report instead.

Software Prerequisite Failure

If the list of components that failed the prerequisite check comprises the Dell OpenManage component (software component), SUU displays a software prerequisite failure message as shown in Figure 2-1.

Figure 2-1. Software Prerequisite Failure Message

Fixing the Software Prerequisite Failure

Install the Dell OpenManage component version 4.3 or later before proceeding with the software upgrade. If the Dell OpenManage component is of a version earlier than 4.3, the prerequisites check fails.

To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the

Documentation

DVD.

Dell Systems Management Tools and

You can also click Continue to proceed with the update of hardware components, if applicable. If you click Continue, the row for the Dell OpenManage component is disabled in the Comparison Report as shown in Figure 2-2.

12 Using the Graphical User Interface

Figure 2-2. Dell OpenManage Component Disabled

Hardware Prerequisites Failure

If the list of components that failed the prerequisite check comprises hardware components, SUU displays a message as shown in Figure 2-3.

Figure 2-3. Hardware Prerequisite Failure Message

Fixing the Hardware Prerequisite Failure

Install the hardware prerequisites before proceeding with the upgrade, downgrade, or update. You can also click Continue to proceed with the upgrade of the Dell OpenManage component, if applicable. To install the hardware prerequisites:

Go to the Dell Support website at

Click the icon seen below

Drivers & Downloads

support.dell.com

Using the Graphical User Interface 13

In the

Drivers and Downloads

•Click

Enter the service tag of your Dell system in the and click

From the

Networking

From the

From the and click

From the

Select Model

Enter a Tag

. Proceed to step 9.

under the

Select Your Product Family

Select Your Product Line

Select Your Product Model

Confirm

Operating System

page, perform either of the following steps:

Choose a Model

Choose by Service Tag

section. Proceed to step 5.

section.

Enter a service tag

menu, select

Servers, Storage,

PowerEdge Server

list, select your PowerEdge system,

and

Driver Language

drop-down menus,

select the appropriate operating system and language for your system.

From the

From the table of results displayed, click

Prerequisites v1.0

Click

Software and Hardware Prerequisites Failure

If the list of components for which the prerequisites failed, comprises the Dell OpenManage component (software component) and the hardware components, SUU displays a prerequisite failure message as shown in Figure 2-4.

Figure 2-4. Software and Hardware Prerequisite Failure Message

Fixing the Hardware and Software Prerequisite Failure

You cannot proceed with any hardware or software upgrades without installing the Dell OpenManage component or the hardware prerequisites. To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the

Documentation

in "Hardware Prerequisites Failure".

Yo u c an cl i ck Continue to view the Comparison Report. All the rows in the Comparison Report are disabled as both, the hardware and software components, failed to meet the prerequisite conditions.

DVD

. To install the hardware prerequisites, perform the steps

Dell Systems Management Tools and

Using the Graphical User Interface 15

Continuing With the Upgrade, Downgrade, or Update

Select the packages you want to upgrade. You can also downgrade newer versions of components on your system to the corresponding component version contained in the Dell Server Updates DVD. For more information about downgrading components, see "Downgrading Components".

CAUTION: Do not remove the

you are running SUU.

NOTE: When you perform an upgrade, downgrade, or update, SUU copies all the

update packages into a temporary directory on the system. The directory is

%systemdrive%

< SUU deletes this temporary directory after the update/upgrade/downgrade process is complete. If a reboot is required to complete the update/upgrade/downgrade process, the directory is saved until the reboot process is complete.

>:\dell\suu in Microsoft Windows and /var/log/dell/suu in Linux.

Dell Server Updates

DVD from the DVD drive when

Checking the SUU Version

From SUU 2.0.0 onwards, when you launch SUU, a warning message is displayed if you are not using the latest SUU version and if a version newer than your current version is available.

Figure 2-5. Version Warning

NOTE: The warning message is displayed only if you are running an older version

of SUU.

You can download the latest version of SUU from the Dell Support site at support.dell.com. However, if you want to continue using your current version, click OK to continue.

16 Using the Graphical User Interface

Comparing System Components With the SUU Repository Components

SUU compares the components installed on your system with the component versions available in the repository and displays the results in a Comparison Report. To view the Comparison Report, click your system’s host name displayed in the left window directory tree.

NOTE: If your system’s host name does not appear in the tree, either you do not

have the correct user privileges, or your system does not support SUU. However, you can still browse the repository.

The Criticality column in the Comparison Report denotes the importance of applying the update. There are four levels of criticality: Urgent, Recommended, Optional, and Inapplicable. These levels are described in Ta b l e 2 - 1 .

Table 2-1. Criticality Levels

Criticality Level Status

Urgent It is highly recommended to apply this update as soon as

possible. The update contains changes to improve the reliability and availability of your Dell system.

Recommended It is recommended to apply this update during your next

scheduled update cycle. The update contains feature enhancements or changes that help keep your system software current and compatible with other system modules (firmware, BIOS, drivers, and software).

Optional It is recommended that you review the specifics about the

update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.

Inapplicable This update is not applicable on your system.

The component version on your system equals the repository version and hence, no update is required.

For every component on your system that is current with the version in the SUU repository, SUU displays a green checkmark icon .

Using the Graphical User Interface 17

For system components that are newer than the repository version components, SUU automatically enables the Enable Downgrade check box if the Comparison Report lists only the components to be downgraded and no components to be upgraded.

If the Comparison Report lists both upgrade and downgrade components, you must select the components to be downgraded, select the Enable Downgrade check box, and click the Downgrade button to downgrade these system components to the repository versions. For information on downgrading components, see "Downgrading Components".

SUU displays the Inapplicable icon if the component version on your system equals the repository version. In that case, the update is not applicable on your system.

If the upgrade components are available, SUU enables the Upgrade button on the upper right corner of the Comparison Report (see Figure 2-7). For information on upgrading components, see "Upgrading Components".

NOTE: You cannot use SUU to update any firmware or device driver installed on your

system that does not match a comparable repository component. You must manually update components installed on your system that do not compare with the repository.

If the Upgrade, Downgrade, or Update button is disabled, one of the following may apply:

• The components on your system are current and do not need to be upgraded.

• The prerequisite check failed. See "Prerequisites" for more information.

NOTE: If the Comparison Report displays the same package name for more than one

component in your system, and these components require an Upgrade, it means that a single execution of the package is sufficient to update all the components. Therefore, in the GUI, when you select/deselect one component, all other components that have the same package name are selected/deselected by default.

18 Using the Graphical User Interface

Figure 2-6. SUU Comparison Report

In this figure, the firmware, driver, and the Dell OpenManage components have been selected for an upgrade as the repository versions are newer than the current versions installed on the system.

One of the firmware components (Dell Remote Access Controller 5 Firmware) is recommended for a downgrade as the currently installed version is newer than the version in the repository.

Upgrading Components

To upgrade components from the repository:

Select the components that you want to upgrade.

Click the for your system. A to upgrade the listed components as shown in Figure 2-7.

Upgrade

button to apply the components that you have selected

Confirm Update

dialog box prompts for confirmation

Using the Graphical User Interface 19

Figure 2-7. Upgrade Confirmation

20 Using the Graphical User Interface

Click

Yes

to continue or No to cancel.

While upgrading the components, SUU displays an update report as shown in Figure 2-8.

Figure 2-8. Upgrade Progress

After the upgrade is completed, SUU displays an box. Click

to complete the upgrade.

Update Complete

The status of the upgrade is reflected in the Comparison Report.

dialog

Using the Graphical User Interface 21

Downgrading Components

To downgrade components from the repository:

Select the

SUU disables the those components that are newer than the repository version components and can be downgraded as shown in Figure 2-9. This is an automatic process and you cannot select/deselect individual packages.

Figure 2-9. Downgrade

Click the dialog box prompts for confirmation to downgrade the listed components.

Click

While downgrading the components, SUU displays a progress report.

Enable Downgrade

Enable System Set Update

Downgrade

Yes

to continue or No to cancel.

button to start the downgrade. A

check box.

check box and selects only

Confirm Update

After the downgrade is completed, SUU displays an dialog box. Click

The status of the downgrade is reflected in the Comparison Report.

22 Using the Graphical User Interface

to complete the downgrade.

Update Complete

Updating Multiple Systems on the Network

You can run SUU from a network location and update components on multiple systems. This feature is called the network share support feature.

NOTE: You must be connected to the network to use the network share support

feature.

To run SUU from a network location:

Access the system on the network on which SUU resides.

Launch the SUU GUI to display the components to be updated in the Comparison Report.

You can choose to update all the components in a single session by selecting the perform only an upgrade or a downgrade. For more information on the System Set Update feature, see "Upgrading and Downgrading Components in a Single Session".

Click the for confirmation to update, upgrade, or downgrade the listed components.

Click

If you click progress of the update/upgrade/downgrade.

Click OK when the update/upgrade/downgrade is completed.

The updates are reflected in the Comparison Report.

Ensure that the name of your report or the path in which you save the report does not exceed 260 characters if you are running SUU on Windows. On Linux systems, ensure that the name of your report does not exceed 255 characters or the path in which you save the report does not exceed 4096 characters.

Enable System Set Update

Update, Upgrade

Yes

to continue or No to cancel.

Yes

, SUU displays the

, or

check box or you can choose to

Downgrade

Update

button. A dialog box prompts

dialog box that shows the

Using the Graphical User Interface 23

Recommended Practices When Running SUU From a Network Location

• The network location must be secure and be accessed only by an administrator or super-user who has read, write, and execute privileges. It is also strongly recommended that the network location be unmapped or unmounted after SUU has completed execution.

• If you cannot update components when running SUU from a network location, try running SUU on your system. If you can run SUU successfully on your system, it indicates a problem with the network connection.

• Running multiple instances of SUU from a network location, creates multiple copies of Java Runtime Environment (JRE) on your system.

Upgrading and Downgrading Components in a Single Session

You can upgrade and downgrade components at the same time using the System Set Update feature. This saves you the time and effort of upgrading or downgrading components one at a time.

To upgrade and downgrade components at the same time:

Select the check box, SUU disables the

Upgrade

Figure 2-10. Enable Downgrade Check Box Disabled

Enable System Set Update

Enable Downgrade

button changes to the

Update

check box. When you select this

check box and the

button as shown in Figure 2-10.

24 Using the Graphical User Interface

All the components that can be updated are selected in the Comparison Report.

NOTE: You cannot deselect individual components when you select the

Enable System Set Update check box.

Click the

Update

button. SUU displays a

Confirm Update

dialog box that

displays a list of components to be updated.

Click

Yes

to proceed with the update or No to cancel the update.

If you click

Yes

, SUU displays the

Update

dialog box that shows the

progress of the update.

Click OK when the update is completed.

The updates are reflected in the Comparison Report.

NOTE: Do not click Update in SUU when the Comparison Report is displayed and

an application other than the SUU is updating your system components. In such a scenario, restart SUU and then perform an update through SUU.

NOTE: The update status of some components will be effective only after you

restart your system.

Upgrading Dell OpenManage Service Packs

From SUU version 1.5 onwards, you can upgrade Dell OpenManage service packs. The procedure to upgrade Dell OpenManage service packs is the same as that to upgrade the hardware components.

To upgrade Dell OpenManage service packs:

Select the Dell OpenManage component.

Click the

Click If you click

progress of the upgrade as shown in Figure 2-11.

Upgrade

Yes

to proceed with the upgrade or No to cancel the upgrade.

button. SUU displays a

Yes

, SUU displays the

Update

Confirm Update

dialog box that shows the

dialog box.

Using the Graphical User Interface 25

Figure 2-11. Dell OpenManage Upgrade Progress

Click OK in the

Dell OpenManage service packs have been upgraded.

Update Complete

Update

dialog box.

dialog box to complete the upgrade.

Upgrading Dell Unified Server Configurator

You can upgrade Dell Unified Server Configurator from an earlier installed version to a newer version. The procedure to upgrade Dell Unified Server Configurator is the same as that to upgrade the hardware components.

To upgrade Dell Unified Server Configurator:

Select the Dell Unified Server Configurator component.

Click the

Click If you click

progress of the upgrade as shown in Figure 2-12.

Upgrade

Yes

to proceed with the upgrade or No to cancel the upgrade.

button. SUU displays a

Ye s

, SUU displays the

Update

Confirm Update

dialog box that shows the

dialog box.

26 Using the Graphical User Interface

Figure 2-12. Dell Unified Server Configurator Upgrade Process

Click OK in the

Click

The Dell Unified Server Configurator component is upgraded.

Update Complete

in the

Update

dialog box to complete the upgrade.

dialog box.

Continuing on Update Failures

You can choose whether to continue or stop the update if the package that you have selected for an update encounters an update failure.

To continue or stop updates:

Select the components you want to update.

Select the

Stop on Update Failures

Using the Graphical User Interface 27

check box as shown in Figure 2-13.

Figure 2-13. Stop on Update Failures Option Selected

NOTE: The Stop on Update Failures check box is enabled only if you have

selected more than one component for an update.

Click

Upgrade

SUU starts the upgrade of the components selected for upgrade. If SUU encounters a failure while updating the first component, SUU does not continue updating the other components. It displays the failure icon ( ) in the

Update

dialog box indicating that the update has failed. SUU also

displays the icon in the

Update

dialog box denoting that the other

components selected for update have not been updated.

After the update process, SUU displays an an update error as shown in Figure 2-14.

28 Using the Graphical User Interface

Update Error

dialog box stating

Figure 2-14. Failure of Update

This package has encountered an update failure

SUU has not updated this package because the Stop on Update Failures check box is selected

If you do not select the encounters an update failure, then SUU continues updating the other components as shown in Figure 2-15.

Stop on Update Failures

Using the Graphical User Interface 29

check box, and SUU

Figure 2-15. Continue on Update Progress

In Figure 2-15, the first component was not updated because of an update failure. However, SUU has updated the second component because the

Stop on Update Failures

check box was not selected.

SUU then displays an

Update

dialog box that shows that the first component has not been updated but the second component has been updated. SUU also displays an

Update Error

dialog box that states an

update failure as shown in Figure 2-16.

30 Using the Graphical User Interface

Figure 2-16. Continue on Update Error

This package has encountered an update failure

SUU has updated this package in spite of encountering an update failure for the first package because the Stop on Update Failures check box was not selected

Click OK in the

Update Error

dialog box.

SUU has updated/stopped the updates of components depending on whether or not you selected

the

Stop on Update Failures

check box.

Upgrade/Downgrade/Update Messages

When the upgrade/downgrade/update operation completes, you may get a message prompting you to restart the system to complete the upgrade/downgrade/update process. If so, leave the Dell Server Updates DVD in the DVD drive during the restart.

NOTE: If you have selected a BIOS package, SUU first installs other selected

packages and installs BIOS package at the end. The changes to the BIOS do not take effect until you restart your system. SUU displays a message prompting you to restart your system. See "Logging Events" for more information.

NOTE: When you restart the system, log in using the same user account or user

privileges that you used during the previous boot.

After you log into the operating system, open a command window and type suu -g (for both Windows and Linux systems), or suulauncher.exe (for Windows systems) to restart the SUU GUI.

Using the Graphical User Interface 31

Exporting the Comparison Report

You can export the Comparison Report and save it on your system as a CSV, HTML, or XML file.

To export the Comparison Report, click Export Report.

Figure 2-17. Export Report

You can save the report in a .csv, .html, or .xml format on your system.

NOTE: Ensure that the name of your report or the path in which you save the report

does not exceed 260 characters if you are running SUU on Windows. On Linux systems, ensure that the name of your report does not exceed 255 characters or the path in which you save the report does not exceed 4096 characters.

32 Using the Graphical User Interface

Viewing Package and Bundle Details

In SUU, you can view the details of the packages or bundles displayed in the repository.

To view the details of a package, select a package in the repository table. Thedetails aredisplayed in the Package Summary section as shown in Figure 2-18. You can also use the up-arrow and down-arrow keys to view the details of a package.

Figure 2-18. Package Details of a Selected Package

You can also view the details of a bundle.

To view the bundle-level details, select any bundle under the repository tree on the left-hand side pane of the SUU GUI. SUU displays the information for the selected bundle in the System Summary section and the packages specific to this bundle in the repository table as shown in Figure 2-19.

Hardware packages are denoted by the icon and software packages are denoted by the icon.

NOTE: You can use the <Tab> key to navigate through the Comparison Report table

or the package/bundle-level details table and the <Ctrl><Tab> keys to navigate from the Comparison Report table or the package/bundle-level details table to the tree on the left-hand side of the SUU GUI.

Using the Graphical User Interface 33

Figure 2-19. Bundle-Level Details

Sorting Columns

You can sort the columns in the Comparison Report and the repository table by clicking the column names. SUU sorts the columns in the ascending or descending order. The icon indicates that the column has been sorted in the ascending order and the icon indicates that the column has been sorted in the descending order.

Figure 2-20 shows the Package Name column sorted in the ascending order.

34 Using the Graphical User Interface

Figure 2-20. Package Names Sorted

Browsing the Repository

To browse through the repository:

Double-click the

Select your operating system. The Windows or Linux icon displays depending on your operating system. A list of supported systems is displayed.

Click a system name to view the list of all available updates for that system.

Figure 2-21 shows all available components in the repository.

Repository

icon on the left side of the application interface.

Using the Graphical User Interface 35

Figure 2-21. Repository

You can view the repository for all the systems that support Windows and Linux. See the DellSoftwareBundleReport.html in the repository directory for details on the contents of the repository.

Logging Events

SUU creates two event logs: update.log and support.log. The update log shows the status of each component updated. The support log contains trace and debug data and is only used by Dell Support.

The default location for the SUU logs in Microsoft Windows is

systemdrive

/var/log/dell/suu.

%>:\dell\suu. The default location for the Linux logs is

NOTE: You can use the suu -d command in the CLI to change the default

location of the SUU logs.

NOTE: The directory that you specify for the event logs must exist. SUU does not

create the directory.

36 Using the Graphical User Interface

Using the Command Line Interface

The Command Line Interface (CLI) in the Server Update Utility (SUU) allows you to run commands to perform comparisons and updates.

To run SUU from the CLI, you must be in the Dell Server Updates DVD root directory. If you are running SUU on a network share, copy the Dell Server Updates DVD contents to a shared directory and run the CLI from the shared directory.

When you run SUU, a warning message is displayed if you are not using the latest SUU version and if an SUU version newer than your current version is available.

Figure 3-1. Warning Message

NOTE: You will see the warning message only if you are running an older version of

the SUU.

You can download an updated version of SUU from the Dell Support site at support.dell.com.

All CLI commands begin with the suu string followed by a space and then the short or long form of the command. If you type suu -? or suu -help or suu -h, the command line interface displays the syntax for SUU CLI commands:

Usage: suu [<command>] [-d | -directory <directory_name>]

Using the Command Line Interface 37

Table 3-1 lists the SUU commands. To run a CLI command, open a command window and type the appropriate CLI command syntax at the command prompt.

Table 3-1. Server Update Utility CLI Commands

CLI Command Syntax Command Description

-? | -h | -help Shows this help message.

-g | -gui Launches the SUU Graphical User Interface

(GUI).

NOTE: On Linux, this option can only be used

from the X Window system.

-u | -update Upgrades/downgrades the system component.

NOTE: The –u command performs an upgrade

and downgrade of the components in your system. Components in your system that are of a higher version than the components in the repository will be downgraded without prompting you for confirmation. This is not always recommended. To perform explicit upgrades or downgrades, use the -upgradeonly or -

downgradeonly commands.

-e | -upgradeonly Upgrades all components whose repository

versions are newer than the current versions installed on the system. You cannot upgrade individual components through the CLI. To do this, use the GUI.

-n | -downgradeonly Downgrades all the system components newer than repository components to the repository versions. SUU does not allow you to downgrade individual components.

-p | -progress Shows the progress of the upgrade/downgrade.

-c | -comparison Compares the current component.

-d | -directory Directs the event logs to a different directory

than the default location.

-s | -stoponfail Stops the update if a failure during the update of the first component is encountered.

38 Using the Command Line Interface

Table 3-1. Server Update Utility CLI Commands

CLI Command Syntax Command Description

-iprog|-inventoryprogress Shows the progress (in percentage) of the comparison between the components in your system and the components in the repository.

(continued)

NOTE: If you are using VMware ESX 4.1 operating system, disable

and restart your system so that the storage components are displayed in the SUU comparison report.

usbarbitrator

Changing the Default Location of Logs

The default location for SUU event logs in Windows is <

%systemdrive%

/var/log/dell/suu.

When you type suu with a command and a directory path, you can change the default location for logs for that session of SUU. To change the directory location for logs for a session of SUU, type:

suu <command> -directory <path>

For example, if you type suu -u -directory c:\tmp, SUU runs an update on the system and redirects logs to c:\tmp instead of c:\dell\suu.

>:\dell\suu. The default location for the logs in Linux is

Viewing the Comparison Report

To run the SUU comparison application, type suu -c. A welcome screen is displayed. While the comparison is in progress, the following message accompanied by a spinning bar is displayed:

| finding applicable system update set

When complete, the Comparison Report displays as in the following example:

========Comparison Results========

Component: BIOS

Component type: BIOS

current version: A11 < repository version A12

Using the Command Line Interface 39

package name: PE1600SC-BIOS-WIN-Al2.exe

The Comparison Report provides a listing of the installed system components and the comparable SUU repository components. The comparison of the version levels is indicated with the arithmetic symbols > (greater than), < (less than), and = (equal to). The report also lists the available Dell Update Package to update the component.

Updating Components

To update your system with the selected components, type suu -u. All components that are not up-to-date with the components in the repository are upgraded. System components with versions newer than the repository version are downgraded to the repository level versions.

NOTE: The

a downgrade.

update command from the CLI can be used for both an upgrade and

Viewing the Update Progress

To view the progress for your update, open another command shell and type suu -p.

A progress report similar to the following appears:

======update progress======

Package name : RAC_FRMW_WIN_R104824.EXE

Status : Update Successful

---------------------------------------

Package name: PE1750-BIOS-WIN-A11.exe

Status : Update is in progress

40 Using the Command Line Interface

Viewing the Inventory Progress

To view the inventory progress when SUU is collecting information about the components on your system, open another command shell and type suu - iprog.

A progress report similar to the following appears:

====== system inventory progress ======

no progress available

====== system inventory progress ======

54% Complete

Stopping on Update Failure

You can choose to continue or stop further updates if the selected update packages encounter an update failure. To stop updates, type suu -u -s. If an update failure is encountered, SUU stops further package updates.

If you do not specify any parameter during the update, that is, if you type suu -u, SUU continues to update other packages even if it encounters an update failure.

Using the Command Line Interface 41

42 Using the Command Line Interface

Integrating Server Update Utility With Dell Management Console

Dell Management Console is the next generation one-to-many systems management application that provides similar functionality as the Dell OpenManage IT Assistant along with enhanced discovery, inventory, monitoring, and reporting features. It is a Web-based graphical user interface (GUI), that is installed on a management station in a networked environment.

Dell Management Console allows you to import Dell Update Packages (DUPs) into a local repository of your management station. The Dell Management Console then compares the packages with the versions of the components currently present on the managed systems in your network. You can decide to update systems that are not in compliance, either immediately or according to a schedule you define. You can use Server Update Utility (SUU) with the Dell Management Console to update multiple systems in a single session.

Getting Started

The Patch Management feature in the Dell Management Console enables you to update the hardware and software components of your managed system.

You can install the Dell Management Console application from the Dell Management Console DVD or download and install from the Dell website at www.dell.com/openmanage. For more information on installing the Dell Management Console, see the Dell Management Console

User’s Guide.

Using the Patch Management Feature

To use the Patch Management feature, perform the following steps:

Insert the

Double-click the start the application.

Dell

Server Updates

Dell Management Console

Integrating Server Update Utility With Dell Management Console 43

DVD into the DVD drive.

icon on your desktop to

In the Dell Management Console, click

Management for Dell Servers Home

Home,and then click

Patch

The Patch Management summary information is displayed with the

Getting Started

section on the left window pane. The

Getting Started

section provides links to the steps you must follow to manage the update process.

In the

Getting Started

The

Notification Server Settings

section, click

page is displayed. If you have the

Configure Proxy

notification server and your managed systems inside your organization's firewall, setting up a proxy server provides a safe way to obtain patches or download solutions from external websites.

Click the

Select the

In the

Enter an authorized username and password if you have a protected

Proxy

tab.

Use specified proxy settings

Proxy server

field enter the URL of your proxy server.

option.

proxy server.

Click

Test Settings

The server attempts to connect to an external website to validate your

to validate the proxy server settings.

proxy settings information. If error messages appear when you test the settings, ensure that your authentication credentials are correct, your proxy server is running, and there are no general network errors.

Select the

Click Ok.

In the

Getting Started

DUP Catalog Import

The

None

option for FTP settings.

section, click

page is displayed.

Download DUP Catalog

In the

Catalog

The default location is

In the

pre-requisites

The default location is

Click

Save changes

NOTE: You can schedule to run the catalog import process at a time

convenient to you.

field, specify the location of the

systemdrive

%>:

/SUU/repository/catalog.cab.

field, specify the location of the

systemdrive

%>:

catalog.cab

pre-req.cab

/SUU/etc/pre-req.cab.

44 Integrating Server Update Utility With Dell Management Console

file.

In the

Getting Started

The

Dell Inventory Collector Import

Collector

is used to collect the hardware information such as BIOS,

section, click

Download Inventory Catalog.

page is displayed.

Inventory

firmware, and driver versions of components installed on your managed systems. You must download the .cab files that contain the inventory collector tool from the SolutionSam website.

Select the

In the Windows and Linux fields, specify the following

Web URL

option.

default locations:

Table 4-1. Default Location of Inventory Collector in Dell Management Console 1.0 Patch

Operating System Web URL

Windows http://www.solutionsam/.com/imports/7_0/Patch/Dell/dellinvto

ol_windows.cab

Linux http://www.solutionsam/.com/imports/7_0/Patch/Dell/dellinvto

ol_linux.cab

Click

Save changes.

NOTE: You can schedule to run the inventory collector tool import process at

a time convenient to you.

In the

Getting Started

The

Dell Vendor Configuration

section, click

page is displayed. Here, you can specify

Solution Global Settings.

the DUP packages download location.

Select the

In the

General

tab.

Verify authenticity of downloaded Dell Packages

Local storage

field under the

DUPs Download Location

section, enter the location of the SUU repository from where to download the DUPs. For example, enter

systemdrive

In the

To L oc at io n

enter

C:\Program Files\Altiris\PatchManagementDell\Downloads

%>:

\SUU\repository.

field under the

DUPs Download Location

This is the path where the DUPs must be stored.

Click

Apply.

Integrating Server Update Utility With Dell Management Console 45

option.

section,

In the

Getting Started

section, click

Install Altiris Agent

to install the agent on your managed systems. You need the Altiris agent on the managed systems to execute and view the Comparison Report.

NOTE: You can schedule to run the installation of Altiris agent at a time

convenient to you. For detailed information on installing Altiris agent, see the

Dell Management Console Help

Run the compliance check to view the Comparison Report.

The Comparison Report displays the currently installed components against the available components for update for each managed system on your network.

For detailed information on using Patch Management features, see the Dell Management Console User’s Guide.

46 Integrating Server Update Utility With Dell Management Console

Integrating Server Update Utility With Dell OpenManage IT Assistant

Dell OpenManage IT Assistant allows you to load individual Dell Update Packages or complete system bundles into the central repository. ITAssistant then compares the packages to the versions of the software currently running on your enterprise systems. You can then decide whether to update systems that are not in compliance, either immediately or according to a schedule you define. You can use Server Update Utility (SUU) with IT Assistant to update multiple systems in a single session.

You can also customize the view of the package information by operating system, device name, component name, and software type.

Using the Software Updates Feature

To use the software updates feature, perform the following steps:

Insert the

Dell

Server Updates

Double-click the IT Assistant icon on your system's desktop.

The

dialog box appears.

DVD into the DVD drive.

NOTE: If Single Sign-On is configured, the Log in dialog box is not displayed.

NOTE: To access IT Assistant remotely, enter https://<

Enter a user name and password.

Integrating Server Update Utility With Dell OpenManage IT Assistant 47

machinename

>:2607.

Select

Active Directory Login

if you have configured user information using the Microsoft Active Directory plug-in. The privileges you have in IT Assistant depend on the defined user settings.

NOTE: For more information on setting up role-based access, see the

Dell OpenManage IT Assistant User’s Guide

the Active Directory plug-in and extending the Active Directory schema for IT Assistant, see the

Installation Guide

Click

within 5 minutes. Otherwise, IT Assistant does not load

Dell OpenManage Management Station Software

. For information on installing

properly and certain critical features may not function.

Several pop-ups may appear during IT Assistant startup. To accept an authentication certificate and minimize the pop-up windows, select

View Certificate 

choose

Always

In IT Assistant, click

in response to the request to accept the certificate.

Manage,and then click

Install Certificate

Software Updates

(if available) or

The repositories are displayed in a hierarchical tree view, with Software Update Repositories as the parent and IT Assistant Repository as the child.

In the

Repository

In the

Repository

Software Updates

and select

Open

window, navigate to your CD/DVD drive, double-click the

directory, and then double-click

left window pane, right-click S

oftware Update

Open Repositories (Update CD/DVD)

catalog.xml

By default, you can view the Dell Update Packages and System Update Sets for those systems in your network, which are discovered and inventoried by IT Assistant. Click the Update Packages and System Update Sets available on the Updates DVD

Classic View

tab to view all the Dell

Dell Server

See the Dell OpenManage IT Assistant Help or the Dell OpenManage IT Assistant User’s Guide for information about updating the software on your

Dell system.

48 Integrating Server Update Utility With Dell OpenManage IT Assistant

Known Issues and Frequently Asked Questions

Known Issues

The following are some known issues with Dell OpenManage Server Update Utility (SUU).

Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution

If you use Microsoft Windows Server 2003 operating system, you require .Net Framework 2.0 to run Dell_PV_Utils_NASDUP.exe. If you do not have .Net Framework 2.0, the following error message may be displayed:

The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.

Enabling Operating System Devices

SUU does not inventory or update devices that are disabled in the operating system, though these devices may be displayed in the Comparison Report. To update the disabled devices, make the appropriate changes in the operating system and restart SUU.

Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++libc6.2-2.so.3 Library

On Linux systems, libstdc++-libc6.2-2.so.5 and libstdc++-libc6.2-2.so.3 are required to run SUU. Your system will have these libraries if you have installed Enterprise Linux on your system and you are running a supported version of Red Hat Enterprise Linux or SUSE Linux Enterprise Server RPM from RedHat.com or from the Red Hat CD (for Red Hat customers), or the

SUSE Linux Enterprise Server or current versions of

If your system does not have these libraries

on your system, install the compat-libstdc++

SUSE Linux Enterprise Server

Known Issues and Frequently Asked Questions 49

CD (for SUSE Linux customers).

Red Hat

Running Linux Updates

SUU uses the Dell Update Packages (DUP) to update various system components. During a Linux update, the DUP creates the /var/lock/.spsetup file using the Linux lockfile utility. This file is created when one of the following conditions occur:

• A kernel panic

• A reboot command during a DUP procedure, preventing a TERM signal from interrupting or stopping a running process

If one of these conditions occur, a /var/lock/.spsetup file is created rather than deleted, causing SUU to report a successful update and prompt the user to reboot the system. When you run SUU again and run the Comparison Report, the comparison procedure reports no change in device status.

If this situation occurs and you are not running an update, delete the /var/lock/.spsetup file before running another update.

Running SUU and DUP on a Red Hat Enterprise Linux (Version 4) System

If you have installed the Red Hat Enterprise Linux (version 4) operating system using the Red Hat operating system CDs, the native Redundant Array of Independent Disks (RAID) driver included with the operating system prevents DUP from running on your system. To fix this issue, install the updated RAID driver available on the

Documentation

support.dell.com.

DVD

or download the driver from the Dell Support website at

Dell Systems Management Tools and

Running SUU With the Progress Option

When running SUU with the -p (progress) option, the SUU current instance log location is reported rather than the SUU update log location.

Updating Multiple Devices

When updating multiple, identical devices on the same system, SUU applies the update to all instances of all devices. For example, if your system is configured with three controllers running firmware/driver versions 1.1, 1.2, and 1.3, and the repository contains version 1.2, the update applies firmware version 1.2 to all devices.

50 Known Issues and Frequently Asked Questions

Updating PERC Firmware

If you have multiple PowerEdge Expandable RAID Controller (PERC) cards installed on a system, you may need to run the SUU update more than once to update the firmware of all PERC cards. This procedure ensures that all PERC cards are updated if one or more cards failed to update during the initial SUU update.

PERC update packages may fail if other activities, such as a consistency check or background initialization (BGI) are running on the controller. Ensure that such activities are not in progress before running the update package.

Restarting the System Inventory in the Same Session

SUU does not allow you to restart the system inventory in the same session if there is insufficient space in the var or tmp folder.

In Linux, if the space is not enough in the var or tmp folder, SUU displays the following error message:

Not enough space available in /var or /tmp folder. Please make sure you have atleast 100MB.

Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory.

Running SUU From a Network Location

• When SUU is running from a network location and is performing a system inventory, if you get disconnected from the network, SUU displays a blank Comparison Report. To view the contents of the Comparison Report, ensure that you are connected to the network and restart SUU.

• When SUU is running from a network location and the Comparison Report is displayed, if you get disconnected from the network and then click the update components, ensure that you are connected to the network and restart SUU.

Update

button, SUU does not update any components. To

Known Issues and Frequently Asked Questions 51

Deleting the Temporary Folder

When you run SUU from a network location, JRE creates temporary files in the <%

Settings\Temp\hsperfdata_<% the /var folder in Linux. You need to manually delete these temporary files.

systemdrive

%>:\Documents and Settings\<%

user

%> directory in Microsoft Windows or in

user

%>\Local

Updating the H661 Firmware

If your CERC ATA RAID controllers are configured with the H661 firmware, SUU cannot update the firmware to the latest version. To update the firmware, use the -force option to manually apply the DUP with the latest firmware version.

Using the Remote Access Controller Virtual Media

Do not use the Virtual Media to run SUU remotely on a system. This procedure breaks the Virtual Media connection, causing the SUU update procedure to fail.

Using Special Characters in the SUU Directory Name

SUU fails if you run it from a directory that contains special characters such as ", :, /, \, $, and so on.

For example, when a USB DVD-ROM or USB disk is attached to the SUSE Linux Enterprise Server operating system, it may by default, mount to a directory name that contains special characters. For example, /media/USB:1:2/

It is recommended to use a directory name without any special characters while running SUU.

Running RAC DUP Packages

If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail. To resolve this issue, run SUU only after the RAC DUP package has completed execution.

52 Known Issues and Frequently Asked Questions

Frequently Asked Questions

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?

The Dell Server Updates DVD was ejected from the DVD drive while SUU was running. SUU requires the DVD to be present during execution.

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector." What causes this error and how can I fix it?

The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library to be installed on the system. Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat CD if you are running a supported version of Red Hat Enterprise Linux on your system or from the SUSE Linux Enterprise Server

Why do I get a pop-up box titled "Unsafe Removal of Device"?

A part of the SUU update requires updating the backplane firmware. If the operating system queries the backplane during a flash update and the backplane does not respond, the operating system receives an indication that the device was removed unsafely. After the backplane firmware is updated, you may see a screen indicating that a new device was added.

When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not displayed in the tree.

To perform updates, you must be running SUU on a supported system and must have the correct user access privileges. For Microsoft Windows you must have administrator privileges and for Linux you must have root privileges. For a list of supported servers and operating systems, see the

Systems Software Support Matrix

support.dell.com/manuals.

SUSE Linux Enterprise Server

on your system.

on the Dell Support website at

CD i

f you are running

Dell

Known Issues and Frequently Asked Questions 53

When I run SUU, why do I not see the Comparison Report? Why can I not update my system?

SUU requires that Windows users have local administrator privileges. To obtain local administrator privileges, users must either belong to the local administrators group or use the local administrator account. On Linux systems, only root (user id 0) users can see the Comparison Report and perform updates.

I get a "Prerequisites not met" error. What should I do?

Run a Prerequisites check and install the recommended items. See the "Prerequisites" section for more information.

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a Dell Update Package at the same time as SUU?

Running SUU and a separate DUP concurrently may cause unexpected behavior. SUU runs DUPs in the background. Therefore, you do not need to run the DUPs. Either run SUU or the DUP; do not run both at the same time.

I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instance of SUU is running on the system.

To ensure that no other instance of SUU is running on the system:

On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and find out if SUU is running.

On systems running Linux operating systems, open a terminal and type the ps -eaf | grep suu command to find out if SUU is running.

If SUU is running, close the application, and restart SUU.

If no other instance of SUU is running, then SUU may have encountered an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems running a Windows operating system, navigate to the <

%systemdrive%

>:\dell\suu directory and delete the suu.lck

file.

To delete the lock files on systems running a Linux operating system, run the following commands:

chattr -i suu.lck

rm -f suu.lck

54 Known Issues and Frequently Asked Questions

This removes the lock file from the log directory located at /var/log/dell/suu by default.

I cannot start Server Administrator after updating using SUU.

Sometimes, after updating Server Administrator using SUU, some of the Service Administrator services may not run. Restart your system and start Server Administrator.

I cannot update BIOS versions using SUU.

For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and DUPs fail if all of the following are true:

• The Microsoft Windows BitLocker Drive Encryption feature is enabled.

•The

For details about the failure, see the log files at <%

Trus te d P la t fo rm Mod ul e

Pre-boot Measurement

see the

Dell OpenManage Server Administrator Online Help

. For information about TPM security settings,

feature is set (using BIOS) to

OpenManage Server Administrator User’s Guide

the Dell Support website at

support.dell.com/manuals

ON with

or the

Dell

. This guide is available on

systemdrive

%>:\dell\suu

(on Microsoft Windows) and /var/log/dell/suu (on Linux systems).

To successfully update BIOS on such systems, perform the following steps:

Disable Microsoft Windows BitLocker Drive Encryption feature. For information on disabling this feature, see the Microsoft documentation at

Restart SUU and update BIOS.

Restart your system.

Re-enable the Windows BitLocker Drive Encryption feature.

www.microsoft.com

For information on enabling this feature, see the Microsoft documentation at

www.microsoft.com

For details about TPM, see "Trusted Platform Module (TPM) and BitLocker Support".

Known Issues and Frequently Asked Questions 55

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk" message is displayed.

While running SUU, ensure that the log directory specified at <%

systemdrive

%>:\dell\suu (on Windows operating systems) and

/var/log/dell/suu (on Linux operating systems) contains at least 10MB of

free space.

You can also specify a different directory to save the log files. See the SUU command line options for more details.

56 Known Issues and Frequently Asked Questions

Icon Definitions

Table A-1 lists the icons that indicate the update status for a component in the Comparison Report.

Table A-1. Icons and Update Status

Icon Status

The currently installed hardware component version or the Dell OpenManage component version is identical to the component version in the repository. No upgrade is needed.

The currently installed component version is newer than the component version in the repository. Click the Downgrade button to update the currently installed component version to the version in the repository.

The version of the currently installed component is older than the component version in the repository and it will be upgraded.

The update has been successful. A restart of the system is required for the changes to be effective.

This icon denotes any or all of the following scenarios:

• The update is not supported on this system. SUU will end the current session and you may need to restart SUU to continue.

• There is a hardware dependency error.

A package has failed after an update operation.

A hardware or software prerequisite failure.

Icon Definitions 57

58 Icon Definitions

Trusted Platform Module (TPM) and BitLocker Support

A TPM is a secure microcontroller with cryptographic capabilities designed to provide basic security installed on the motherboard of your system, and communicates with the rest of the system using a hardware bus. You can establish ownership of your system and its TPM through BIOS setup commands.

TPM stores the platform configuration as a set of values in a set of Platform Configuration Registers (PCRs). Thus one such register may store, for example, the motherboard manufacturer; another, the processor manufacturer; a third, the firmware version for the platform, and so on. Systems that incorporate a TPM create a key that is tied to platform measurements. The key can only be unwrapped when those platform measurements have the same values that they had when the key was created. This process is called

"unsealing". With the sealed key and a data protection feature like

Windows BitLocker Drive Encryption, you can lock data until specific hardware or software conditions are met.

BitLocker mitigates unauthorized data access by combining two major data

-protection procedures:

•

Encrypting the entire Windows operating system volume on the hard disk:

BitLocker encrypts all user files and system files in the operating

system volume.

•

Checking the integrity of early boot components and the boot configuration data:

leverages the enhanced security capabilities of the TPM and ensures that your data is accessible only if the system’s boot components are unaltered and the encrypted disk is located in the original system.

-related functions involving encryption keys. It is

"sealing" the key to the TPM. Decrypting it is called

On systems that have a TPM version 1.2, BitLocker

Trusted Platform Module (TPM) and BitLocker Support 59

BitLocker is designed for systems that have a compatible TPM microchip and BIOS. A compatible TPM is defined as a version 1.2 TPM. A compatible BIOS supports the TPM and the Static Root of Trust Measurement. BitLocker seals the master encryption key in the TPM and only allows the key to be released when code measurements have not changed from a previous secure boot. It forces you to provide a recovery key to continue boot if any measurements have changed. A one

-to-many BIOS update scenario results in BitLocker halting

the update and requesting a recovery key before completing boot.

BitLocker protects the data stored on a system through encryption

" and "secure startup". It ensures that data stored on a system

"full volume

remains encrypted even if the system is tampered with when the operating system is not running and prevents the operating system from booting and decrypting the drive until you present the BitLocker key.

TPM interacts with BitLocker to provide protection at system startup. TPM must be enabled and activated before it can be used by BitLocker. If the startup information has changed, BitLocker enters recovery mode, and you need a recovery password to regain access to the data.

NOTE: For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip,

BIOS updates using SUU and DUPs fail if the Microsoft Windows BitLocker Drive Encryption feature is enabled or the Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.

NOTE: See the Microsoft TechNet website for information on how to turn on

BitLocker. See the documentation included with your system for instructions on how to activate TPM. A TPM is not required for BitLocker; however, only a system with a TPM can provide the additional security of startup system integrity verification. Without TPM, BitLocker can be used to encrypt volumes but not a secure startup.

NOTE: The most secure way to configure BitLocker is on a system with a TPM

version 1.2 and a Trusted Computing Group (TCG) compliant BIOS implementation, with either a startup key or a PIN. These methods provide additional authentication by requiring either an additional physical key (a USB flash drive with a system-readable key written to it) or a PIN set by the user.

60 Trusted Platform Module (TPM) and BitLocker Support

NOTE: For mass BIOS updates, create a script that disables BitLocker, installs the

update, reboots the system and then re-enables BitLocker. For one-to-one Dell Update Package (DUP) deployments, manually disable BitLocker and then re-enable it after rebooting your system.

NOTE: In addition to BIOS DUP, execution of firmware DUP for U320, Serial

Attached SCSI (SAS) 5, SAS 6, Expandable RAID Controller (PERC) 5, PERC 6, and Cost Effective RAID Controller (CERC) 6 controllers is blocked on a system having a TPM version 1.2 chip, TPM Security set at TPM Activation set at TPM with PIN).

Enabled

if you enable BitLocker (TPM or TPM with USB or

ON with pre-boot measurement,

and

Trusted Platform Module (TPM) and BitLocker Support 61

62 Trusted Platform Module (TPM) and BitLocker Support

Index

BitLocker, 59

changing

default location, 39

comparing components, 17

comparison report

exporting, 32 viewing, 39

components

downgrading, 22 upgrading, 19

Configure Proxy, 44

Dell Management Console, 43

Dell Update Packages, 43

downgrading

components, 22

DUP Catalog, 44

enabling operating system

devices, 49

event logging, 36

event logs, changing the

location, 39

exporting comparison report, 32

GUI, using, 9

Installing

Altiris Agent, 46 IPMI, 40

Inventory Catalog, 45

libstdc++-libc6.2-2.so.3

library, 49

Linux updates, running, 50

Index 63

package-level and bundle-level

Help, viewing, 33

Patch Management, 43

platform configuration

registers, 59

progress option, 50

running

Linux updates, 50

Solution Global Settings, 45

sorting columns, 34

components, 19

using

GUI, 9

viewing

comparison report, 39 update progress, 40

terminal mode

commands, 59

Trusted Platform Module, 59

update progress, viewing, 40

updating

multiple devices, 50 PERC firmware, 51

upgrading

64 Index

Dell Server Update Utility Version 6.3 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Overview

What’s New in This Release?

Features From Previous Release

Supported Operating Systems

Microsoft Windows Operating Systems

Linux Operating Systems

Virtualization Operating Systems

GUI and CLI

Other Documents You Might Need

Using the Graphical User Interface

Prerequisites

Software Prerequisite Failure

Hardware Prerequisites Failure

Software and Hardware Prerequisites Failure

Fixing the Hardware and Software Prerequisite Failure

Continuing With the Upgrade, Downgrade, or Update

Checking the SUU Version

Comparing System Components With the SUU Repository Components

Upgrading Components

Downgrading Components

Updating Multiple Systems on the Network

Recommended Practices When Running SUU From a Network Location

Upgrading and Downgrading Components in a Single Session

Upgrading Dell OpenManage Service Packs

Upgrading Dell Unified Server Configurator

Continuing on Update Failures

Upgrade/Downgrade/Update Messages

Exporting the Comparison Report

Viewing Package and Bundle Details

Sorting Columns

Browsing the Repository

Logging Events

Using the Command Line Interface

Changing the Default Location of Logs

Viewing the Comparison Report

Updating Components

Viewing the Update Progress

Viewing the Inventory Progress

Stopping on Update Failure

Integrating Server Update Utility With Dell Management Console

Getting Started

Using the Patch Management Feature

Integrating Server Update Utility With Dell OpenManage IT Assistant

Using the Software Updates Feature

Known Issues and Frequently Asked Questions

Known Issues

Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution

Enabling Operating System Devices

Running Linux Updates

Running SUU and DUP on a Red Hat Enterprise Linux (Version 4) System

Running SUU With the Progress Option

Updating Multiple Devices

Updating PERC Firmware

Restarting the System Inventory in the Same Session

Running SUU From a Network Location

Deleting the Temporary Folder

Updating the H661 Firmware

Using the Remote Access Controller Virtual Media

Using Special Characters in the SUU Directory Name

Running RAC DUP Packages

Frequently Asked Questions

Icon Definitions

Trusted Platform Module (TPM) and BitLocker Support

Index