Dell Server Update Utility Version 2.0.0 User Manual

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Dell™ OpenManage™

Server Update Utility 2.0.0

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

__________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, OpenManage, and PowerEdge are trademarks of Dell Inc.;VMware and ESX Server are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions; Microsoft, Windows, Windows NT , Windows Server, W indows Vista, Active Directory, and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries; Novell, Net Ware, and SUSE are re gister ed trademarks of Nov ell, Inc. in the United States and other countries; Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries; Intel is a registered trademark of Intel Corporation in the United States and other countries; Sun and Java are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

October 2009

Contents

1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 7

What’s New in This Release? . . . . . . . . . . . . . . . 7

Supported Operating Systems . . . . . . . . . . . . . . 7

Microsoft Windows Operating Systems

Linux Operating Systems . . . . . . . . . . . . . . . 8

Virtualization Operating Systems

. . . . . . . 7

. . . . . . . . . . 8

GUI and CLI

Other Documents You Might Need . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . 9

2 Using the Graphical User Interface . . . . 11

Prerequisites . . . . . . . . . . . . . . . . . . . . . . 11

Software Prerequisite Failure

Hardware Prerequisites Failure

Fixing the Hardware Prerequisite Failure . . . . . 14

Software and Hardware Prerequisites Failure

Fixing the Hardware and Software

Prerequisite Failure . . . . . . . . . . . . . . . . 16

Continuing With the Upgrade, Downgrade, or Update

Checking the SUU Version . . . . . . . . . . . . . . . 18

Comparing System Components With the SUU Repository Components

. . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . 12

. . . . . . . . . . 13

. . 16

. . . . . . . . . . . . . . 18

Contents 3

Upgrading Components . . . . . . . . . . . . . . . . . 21

Downgrading Components

. . . . . . . . . . . . . . . 23

Updating Multiple Systems on the Network . . . . . . 24

Recommended Practices When Running SUU From a Network Location

. . . . . . . . . . . 25

Upgrading and Downgrading Components in a Single Session

. . . . . . . . . . . . . . . . . . . 25

Upgrading Dell OpenManage Service Packs . . . . . . 26

Upgrading Dell Unified Server Configurator

Continuing on Update Failures

. . . . . . . . . . . . . 28

. . . . . . 27

Upgrade/Downgrade/Update Messages . . . . . . . . 32

Exporting the Comparison Report

Viewing Package and Bundle Details

. . . . . . . . . . . . 33

. . . . . . . . . 34

Sorting Columns . . . . . . . . . . . . . . . . . . . . . 35

Browsing the Repository

Logging Events

. . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . 36

3 Using the Command Line Interface . . . . . 39

4 Contents

Changing the Default Location of Logs . . . . . . . . . 41

Viewing the Comparison Report

Updating Components

. . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . 41

Viewing the Update Progress . . . . . . . . . . . . . . 42

Viewing the Inventory Progress

. . . . . . . . . . . . . 43

Stopping on Update Failure . . . . . . . . . . . . . . . 43

4 Integrating Server Update

Utility With Dell Management Console 45

Getting Started . . . . . . . . . . . . . . . . . . . . . 45

Using the Patch Management Feature

. . . . . . . . . 45

5 Integrating Server Update Utility

With Dell OpenManage IT Assistant 49

Using the Software Updates Feature . . . . . . . . . . 49

6 Known Issues and Frequently

Asked Questions 51

Known Issues . . . . . . . . . . . . . . . . . . . . . . 51

Enabling Operating System Devices

Linux Systems Require the

libstdc++-libc6.2-2.so.3 Library . . . . . . . . . . 51

Running Linux Updates

Running SUU and DUP on a Red Hat

Enterprise Linux (Version 4) System . . . . . . . . 52

Running SUU With the Progress Option

Updating Multiple Devices . . . . . . . . . . . . . 52

Updating PERC Firmware

Restarting the System Inventory in

the Same Session . . . . . . . . . . . . . . . . . 53

Running SUU From a Network Location

Deleting the Temporary Folder

. . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . 52

. . . . . . . . 51

. . . . . . 52

. . . . . . 53

. . . . . . . . . . . 53

Contents 5

Updating the H661 Firmware . . . . . . . . . . . . 53

Using the Remote Access Controller

Virtual Media . . . . . . . . . . . . . . . . . . . . 54

Using Special Characters in the SUU Directory Name

Running RAC DUP Packages . . . . . . . . . . . . 54

Frequently Asked Questions . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . 54

AGlossary. . . . . . . . . . . . . . . . . . . . . . . . . . 59

Terms and Definitions . . . . . . . . . . . . . . . . . . 59

Icon Glossary

. . . . . . . . . . . . . . . . . . . . . . 61

B Trusted Platform Module (TPM) and BitLocker Support 63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6 Contents

Overview

Dell™ OpenManage™ Server Update Utility (SUU) is an application that identifies and applies updates to your system. You can use SUU to update your Dell system or to view the updates available for any system supported by SUU.

SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD. SUU then displays a comparison report of the versions and provides the option of updating the components.

NOTE: Only users with administrator (Microsoft® Windows®) or root (Linux)

privileges can perform updates with SUU.

What’s New in This Release?

From SUU 2.0.0 onwards, IPMI drivers are installed as part of the Linux operating system installation. You cannot install IPMI drivers using SUU. Also, SUU does not check for IPMI driver installation.

Supported Operating Systems

Microsoft Windows Operating Systems

• Microsoft Windows Server® 2003 R2 Web, Standard and Enterprise Editions with SP2 (32-bit x86)

• Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter x64 Editions with SP2

• Microsoft Windows Small Business Server 2003 Standard and Premium Editions with SP2

• Microsoft Windows Server (32-bit x86) with SP2

• Microsoft Windows Server 2008 Core Standard, Enterprise, and Datacenter Editions (x64) with SP2

• Microsoft Windows Essential Business Server 2008 Standard and Premium Editions

2008 Core Web, Standard, and Enterprise Editions

Overview 7

• Microsoft Windows Small Business Server 2008 Standard and Premium Editions

• Microsoft Windows Storage Server 2008 R2 Express, Workgroup, Standard, and Enterprise Editions

• Microsoft Windows Unified Data Storage Server 2008 Workgroup, Standard, and Enterprise Editions

• Microsoft Windows Server 2003 Compute Cluster Edition and Microsoft Windows Server 2008 HPC Edition

Linux Operating Systems

•SUSE® Linux Enterprise Server 11

• SUSE Linux Enterprise Server 10 SP3

•Red Hat

Enterprise Linux® 5 server (Update 3) (x86_32)

• Red Hat Enterprise Linux 5 server (Update 3) (x86_64)

• Red Hat Enterprise Linux 4.8 server (x86_32)

• Red Hat Enterprise Linux 4.8 server (x86_64)

Virtualization Operating Systems

•VMware® ESX Version 4.0

•VMware

• VMware ESX Version 3.5 Update 4

• VMware ESX Version 3.5 Update 5

• Microsoft Hyper-V

For detailed information about the various Dell systems and operating systems that SUU is supported on, see the This guide is available on the Dell Support website at support.dell.com/manuals.

ESX Version 4.0 Update 1

Server 2008 R2

Dell Systems Software Support Matrix

8 Overview

GUI and CLI

SUU is both a Graphical User Interface (GUI) and a Command Line Interface (CLI) -based application.

You can use the GUI to:

• View a Comparison Report that displays your system components and applicable components in the repository.

• Perform an upgrade, downgrade, or an update.

• Browse the repository.

For information on using the GUI, see "Using the Graphical User Interface".

You can use the CLI to:

• Run commands for performing comparisons and updates.

• View the update progress.

For information on using the CLI, see "Using the Command Line Interface".

Category

drop-down menu, select

in the

Download Now

File Title(s)

to save the system. Copy this file to a system that has a CD-burning program and create a bootable CD from the provided

This creates the

Prerequisites

support.dell.com

page, perform either of the following steps:

Choose a Model

Choose by Service Tag

menu, select

section. Proceed to step 5.

section.

Enter a service tag

field

Servers, Storage,

PowerEdge Server

list, select your PowerEdge system,

and

Driver Language

drop-down menus,

Systems Management

CD ISO - PowerEdge Updates

column.

PE Updates prereq cd.iso

.iso

file.

file on your

CD.

Use the

Prerequisites

NOTE: Set the boot order in your system BIOS such that the CD drive is

placed ahead of the system hard drive.

CD to bring your system up to meet prerequisite levels.

14 Using the Graphical User Interface

Boot the system that fails to meet the prerequisites with the

Prerequisites

CD.

NOTE: An additional reboot may be required to complete the prerequisite

update. Do not remove the CD until the information on the screen prompts you to do so.

When prompted, replace the

Updates

DVD and reboot the system.

Prerequisites

CD with the

Dell Server

If you click Continue, all the rows for the hardware components are disabled in the Comparison Report. If the Dell OpenManage component requires an upgrade, the corresponding row is enabled in the Comparison Report as shown in Figure 2-4. You can proceed to upgrade the Dell OpenManage component.

Figure 2-4. Hardware Components Disabled

Using the Graphical User Interface 15

Software and Hardware Prerequisites Failure

If the list of components for which the prerequisites failed, comprises the Dell OpenManage component (software component) and the hardware components, SUU displays a prerequisite failure message as shown in Figure 2-5.

Figure 2-5. Software and Hardware Prerequisite Failure Message

Fixing the Hardware and Software Prerequisite Failure

You cannot proceed with any hardware or software upgrades without installing the Dell OpenManage component or the hardware prerequisites. To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the

DVD

Documentation

in "Hardware Prerequisites Failure".

You can click Continue to view the Comparison Report as shown in Figure 2-6. All the rows in the Comparison Report are disabled as both, the hardware and software components, failed to meet the prerequisite conditions.

. To install the hardware prerequisites, perform the steps

Dell Systems Management Tools and

16 Using the Graphical User Interface

Figure 2-6. Hardware and Software Components Disabled

Continuing With the Upgrade, Downgrade, or Update

Select the packages you want to upgrade. You can also downgrade newer versions of components on your system to the corresponding component version contained in the Dell Server Updates DVD. For more information about downgrading components, see "Downgrading Components".

CAUTION: Do not remove the

you are running SUU.

NOTE: When you perform an upgrade, downgrade, or update, SUU copies all the

update packages into a temporary directory on the system. The directory is <

%systemdrive%

SUU deletes this temporary directory after the update/upgrade/downgrade process is complete. If a reboot is required to complete the update/upgrade/downgrade process, the directory is saved until the reboot process is complete.

>:\dell\suu in Microsoft Windows and /var/log/dell/suu in Linux.

Dell Server Updates

Using the Graphical User Interface 17

DVD from the DVD drive when

Checking the SUU Version

From SUU 2.0.0 onwards, when you launch SUU, a warning message is displayed if you are not using the latest SUU version and if a version newer than your current version is available.

Figure 2-7. Version Warning

NOTE: The warning message is displayed only if you are running an older version

of SUU.

You can download the latest version of SUU from the Dell Support site at support.dell.com. However, if you want to continue using your current version, click OK to continue.

Comparing System Components With the SUU Repository Components

SUU compares the components installed on your system with the component versions available in the repository and displays the results in a Comparison Report. To view the Comparison Report, click your system’s host name displayed in the left window directory tree.

NOTE: If your system’s host name does not appear in the tree, either you do not

have the correct user privileges, or your system does not support SUU. However, you can still browse the repository.

The Criticality column in the Comparison Report denotes the importance of applying the update. There are four levels of criticality: Urgent, Recommended, Optional, and Inapplicable. These levels are described in Table 2-1.

18 Using the Graphical User Interface

Table 2-1. Criticality Levels

Criticality Level Status

Urgent It is highly recommended to apply this update as soon as

possible. The update contains changes to improve the reliability and availability of your Dell system.

Recommended It is recommended to apply this update during your next

scheduled update cycle. The update contains feature enhancements or changes that help keep your system software current and compatible with other system modules (firmware, BIOS, drivers, and software).

Optional It is recommended that you review the specifics about the

update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.

Inapplicable This update is not applicable on your system.

The component version on your system equals the repository version and hence, no update is required.

For every component on your system that is current with the version in the SUU repository, SUU displays a green checkmark icon .

For system components that are newer than the repository version components, SUU automatically enables the Enable Downgrade check box if the comparison report lists only the components to be downgraded and no components to be upgraded.

If the comparison report lists both upgrade and downgrade components, you must select the components to be downgraded, select the Enable Downgrade check box, and click the Downgrade button to downgrade these system components to the repository versions. For information on downgrading components, see "Downgrading Components".

SUU displays the Inapplicable icon if the component version on your system equals the repository version. In that case, the update is not applicable on your system.

If the upgrade components are available, SUU enables the Upgrade button on the upper right corner of the Comparison Report (see Figure 2-8). For information on upgrading components, see "Upgrading Components".

Using the Graphical User Interface 19

NOTE: You cannot use SUU to update any firmware or device driver installed on your

system that does not match a comparable repository component. You must manually update components installed on your system that do not compare with the repository.

If the Upgrade, Downgrade, or Update button is disabled, one of the following may apply:

• The components on your system are current and do not need to be upgraded.

• The prerequisite check failed. See "Prerequisites" for more information.

NOTE: If the Comparison Report displays the same package name for more than one

component in your system, and these components require an Upgrade, it means that a single execution of the package is sufficient to update all the components. Therefore, in the GUI, when you select/deselect one component, all other components that have the same package name are selected/deselected by default.

Figure 2-8. SUU Comparison Report

In this figure, the firmware, driver, and the Dell OpenManage components have been selected for an upgrade as the repository versions are newer than the current versions installed on the system.

One of the firmware components (Dell Remote Access Controller 5 Firmware) is recommended for a downgrade as the currently installed version is newer than the version in the repository.

20 Using the Graphical User Interface

Upgrading Components

To upgrade components from the repository:

Select the components that you want to upgrade.

Click the for your system. A to upgrade the listed components as shown in Figure 2-9.

Figure 2-9. Upgrade Confirmation

Upgrade

button to apply the components that you have selected

Confirm Update

dialog box prompts for confirmation

Using the Graphical User Interface 21

Click

Yes

to continue or No to cancel.

While upgrading the components, SUU displays an update report as shown in Figure 2-10.

Figure 2-10. Upgrade Progress

After the upgrade is completed, SUU displays an

box. Click

to complete the upgrade.

Update Complete

The status of the upgrade is reflected in the Comparison Report.

dialog

22 Using the Graphical User Interface

Downgrading Components

To downgrade components from the repository:

Select the

SUU disables the those components that are newer than the repository version components and can be downgraded as shown in Figure 2-11. This is an automatic process and you cannot select/deselect individual packages.

Figure 2-11. Downgrade

Click the dialog box prompts for confirmation to downgrade the listed components.

Click

While downgrading the components, SUU displays a progress report.

Enable Downgrade

Enable System Set Update

Downgrade

Yes

to continue or No to cancel.

button to start the downgrade. A

check box.

check box and selects only

Confirm Update

After the downgrade is completed, SUU displays an

dialog box. Click

The status of the downgrade is reflected in the Comparison Report.

to complete the downgrade.

Using the Graphical User Interface 23

Update Complete

Updating Multiple Systems on the Network

You can run SUU from a network location and update components on multiple systems. This feature is called the network share support feature.

NOTE: You must be connected to the network to use the network share support

feature.

To run SUU from a network location:

Access the system on the network on which SUU resides.

Launch the SUU GUI to display the components to be updated in the Comparison Report.

You can choose to update all the components in a single session by selecting the perform only an upgrade or a downgrade. For more information on the System Set Update feature, see "Upgrading and Downgrading Components in a Single Session".

Click the for confirmation to update, upgrade, or downgrade the listed components.

Click

If you click progress of the update/upgrade/downgrade.

Click OK when the update/upgrade/downgrade is completed.

The updates are reflected in the Comparison Report.

Ensure that the name of your report or the path in which you save the report does not exceed 260 characters if you are running SUU on Windows. On Linux systems, ensure that the name of your report does not exceed 255 characters or the path in which you save the report does not exceed 4096 characters.

Enable System Set Update

Update, Upgrade

Yes

to continue or No to cancel.

Yes

, SUU displays the

, or

Downgrade

check box or you can choose to

button. A dialog box prompts

Update

dialog box that shows the

24 Using the Graphical User Interface

Recommended Practices When Running SUU From a Network Location

• The network location must be secure and be accessed only by an administrator or super-user who has read, write, and execute privileges. It is also strongly recommended that the network location be unmapped or unmounted after SUU has completed execution.

• If you cannot update components when running SUU from a network location, try running SUU on your system. If you can run SUU successfully on your system, it indicates a problem with the network connection.

• Running multiple instances of SUU from a network location, creates multiple copies of Java Runtime Environment (JRE) on your system.

Upgrading and Downgrading Components in a Single Session

You can upgrade and downgrade components at the same time using the System Set Update feature. This saves you the time and effort of upgrading or downgrading components one at a time.

To upgrade and downgrade components at the same time:

Select the check box, SUU disables the

Upgrade

Figure 2-12. Enable Downgrade Check Box Disabled

Enable System Set Update

Enable Downgrade

button changes to the

Update

check box. When you select this

check box and the

button as shown in Figure 2-12.

Using the Graphical User Interface 25

All the components that can be updated are selected in the Comparison Report.

NOTE: You cannot deselect individual components when you select the

Enable System Set Update check box.

Click the

Update

button. SUU displays a

Confirm Update

dialog box that

displays a list of components to be updated.

Click

Yes

to proceed with the update or No to cancel the update.

If you click

Yes

, SUU displays the

Update

dialog box that shows the

progress of the update.

Click OK when the update is completed.

The updates are reflected in the Comparison Report.

NOTE: Do not click Update in SUU when the Comparison Report is displayed and

an application other than the SUU is updating your system components. In such a scenario, restart SUU and then perform an update through SUU.

NOTE: The update status of some components will be effective only after you

restart your system.

Upgrading Dell OpenManage Service Packs

From SUU version 1.5 onwards, you can upgrade Dell OpenManage service packs. The procedure to upgrade Dell OpenManage service packs is the same as that to upgrade the hardware components.

To upgrade Dell OpenManage service packs:

Select the Dell OpenManage component.

Click the

Click If you click

progress of the upgrade as shown in Figure 2-13.

Upgrade

Yes

to proceed with the upgrade or No to cancel the upgrade.

button. SUU displays a

Yes

, SUU displays the

Update

Confirm Update

dialog box that shows the

dialog box.

26 Using the Graphical User Interface

Figure 2-13. Dell OpenManage Upgrade Progress

Click OK in the

Dell OpenManage service packs have been upgraded.

Update Complete

Update

dialog box.

dialog box to complete the upgrade.

Upgrading Dell Unified Server Configurator

You can upgrade Dell Unified Server Configurator from an earlier installed version to a newer version. The procedure to upgrade Dell Unified Server Configurator is the same as that to upgrade the hardware components.

To upgrade Dell Unified Server Configurator:

Select the Dell Unified Server Configurator component.

Click the

Click If you click

progress of the upgrade as shown in Figure 2-14.

Upgrade

Yes

to proceed with the upgrade or No to cancel the upgrade.

button. SUU displays a

Yes

, SUU displays the

Update

Confirm Update

dialog box that shows the

dialog box.

Using the Graphical User Interface 27

Figure 2-14. Dell Unified Server Configurator Upgrade Process

Click OK in the

Click

The Dell Unified Server Configurator component is upgraded.

Update Complete

in the

Update

dialog box to complete the upgrade.

dialog box.

Continuing on Update Failures

You can choose whether to continue or stop the update if the package that you have selected for an update encounters an update failure.

To continue or stop updates:

Select the components you want to update.

Select the

28 Using the Graphical User Interface

Stop on Update Failures

check box as shown in Figure 2-15.

Figure 2-15. Stop on Update Failures Option Selected

NOTE: The Stop on Update Failures check box is enabled only if you have

selected more than one component for an update.

Click

Upgrade

SUU starts the upgrade of the components selected for upgrade. If SUU encounters a failure while updating the first component, SUU does not continue updating the other components. It displays the failure icon ( )

Update

in the displays the icon in the

dialog box indicating that the update has failed. SUU also

Update

dialog box denoting that the other

components selected for update have not been updated.

After the update process, SUU displays an an update error as shown in Figure 2-16.

Using the Graphical User Interface 29

Update Error

dialog box stating

Figure 2-16. Failure of Update

This package has encountered an update failure

SUU has not updated this package because the Stop on Update Failures check box is selected

If you do not select the

Stop on Update Failures

encounters an update failure, then SUU continues updating the other components as shown in Figure 2-17.

30 Using the Graphical User Interface

check box, and SUU

Figure 2-17. Continue on Update Progress

In Figure 2-17, the first component was not updated because of an update failure. However, SUU has updated the second component because the

Stop on Update Failures

check box was not selected.

SUU then displays an

Update

dialog box that shows that the first component has not been updated but the second component has been updated. SUU also displays an

Update Error

dialog box that states an

update failure as shown in Figure 2-18.

Using the Graphical User Interface 31

Figure 2-18. Continue on Update Error

This package has encountered an update failure

SUU has updated this package in spite of encountering an update failure for the first package because the Stop on Update Failures check box was not selected

Click OK in the

Update Error

dialog box.

SUU has updated/stopped the updates of components depending on whether or not you selected

Stop on Update Failures

check box.

the

Upgrade/Downgrade/Update Messages

When the upgrade/downgrade/update operation completes, you may get a message prompting you to restart the system to complete the upgrade/downgrade/update process. If so, leave the Dell Server Updates DVD in the DVD drive during the restart.

NOTE: If you have selected a BIOS package, SUU first installs other selected

packages and installs BIOS package at the end. The changes to the BIOS do not take effect until you restart your system. SUU displays a message prompting you to restart your system. See "Logging Events" for more information.

NOTE: When you restart the system, log in using the same user account or user

privileges that you used during the previous boot.

After you log into the operating system, open a command window and type suu -g (for both Windows and Linux systems), or suulauncher.exe (for Windows systems) to restart the SUU GUI.

32 Using the Graphical User Interface

Exporting the Comparison Report

You can export the Comparison Report and save it on your system as a CSV, HTML, or XML file.

To export the Comparison Report, click Export Report.

Figure 2-19. Export Report

You can save the report in a .csv, .html, or .xml format on your system.

NOTE: Ensure that the name of your report or the path in which you save the report

does not exceed 260 characters if you are running SUU on Windows. On Linux systems, ensure that the name of your report does not exceed 255 characters or the path in which you save the report does not exceed 4096 characters.

Using the Graphical User Interface 33

Viewing Package and Bundle Details

In SUU, you can view the details of the packages or bundles displayed in the repository.

To view the details of a package, select a package in the repository table. The details are displayed in the Package Summary section as shown in Figure 2-20. You can also use the up-arrow and down-arrow keys to view the details of a package.

Figure 2-20. Package Details of a Selected Package

You can also view the details of a bundle.

To view the bundle-level details, select any bundle under the repository tree on the left-hand side pane of the SUU GUI. SUU displays the information for the selected bundle in the System Summary section and the packages specific to this bundle in the repository table as shown in Figure 2-21.

Hardware packages are denoted by the icon and software packages are denoted by the icon.

NOTE: You can use the <Tab> key to navigate through the Comparison Report table

or the package/bundle-level details table and the <Ctrl><Tab> keys to navigate from the Comparison Report table or the package/bundle-level details table to the tree on the left-hand side of the SUU GUI.

34 Using the Graphical User Interface

Figure 2-21. Bundle-Level Details

Sorting Columns

You can sort the columns in the Comparison Report and the repository table by clicking the column names. SUU sorts the columns in the ascending or descending order. The icon indicates that the column has been sorted in the ascending order and the icon indicates that the column has been sorted in the descending order.

Figure 2-22 shows the Package Name column sorted in the ascending order.

Using the Graphical User Interface 35

Figure 2-22. Package Names Sorted

Browsing the Repository

To browse through the repository:

Double-click the

Select your operating system. The Windows or Linux icon displays depending on your operating system. A list of supported systems is displayed.

Click a system name to view the list of all available updates for that system.

Figure 2-23 shows all available components in the repository.

Repository

icon on the left side of the application interface.

36 Using the Graphical User Interface

Figure 2-23. Repository

You can view the repository for all the systems that support Windows and Linux. See the DellSoftwareBundleReport.html in the repository directory for details on the contents of the repository.

Logging Events

SUU creates two event logs: update.log and support.log. The update log shows the status of each component updated. The support log contains trace and debug data and is only used by Dell Support.

The default location for the SUU logs in Microsoft Windows is

systemdrive

<% /var/log/dell/suu.

%>:\dell\suu. The default location for the Linux logs is

NOTE: You can use the suu -d command in the CLI to change the default

location of the SUU logs.

NOTE: The directory that you specify for the event logs must exist. SUU does not

create the directory.

Using the Graphical User Interface 37

38 Using the Graphical User Interface

Using the Command Line Interface

The Command Line Interface (CLI) in the Server Update Utility (SUU) allows you to run commands to perform comparisons and updates.

To run SUU from the CLI, you must be in the Dell Server Updates DVD root directory. If you are running SUU on a network share, copy the Dell Server Updates DVD contents to a shared directory and run the CLI from the shared directory.

When you run SUU, a warning message is displayed if you are not using the latest SUU version and if an SUU version newer than your current version is available.

Figure 3-1. Warning Message

NOTE: You will see the warning message only if you are running an older version of

the SUU.

You can download an updated version of SUU from the Dell Support site at support.dell.com.

All CLI commands begin with the suu string followed by a space and then the short or long form of the command. If you type suu -? or suu -help or suu -h, the command line interface displays the syntax for SUU CLI commands:

Usage: suu [<command>] [-d | -directory <directory_name>]

Using the Command Line Interface 39

Table 3-1 lists the SUU commands. To run a CLI command, open a command window and type the appropriate CLI command syntax at the command prompt.

Table 3-1. Server Update Utility CLI Commands

CLI Command Syntax Command Description

-? | -h | -help Shows this help message.

-g | -gui Launches the SUU Graphical User Interface

(GUI).

NOTE: On Linux, this option can only be used

from the X Window system.

-u | -update Upgrades/downgrades the system component.

NOTE: The –u command performs an upgrade

and downgrade of the components in your system. Components in your system that are of a higher version than the components in the repository will be downgraded without prompting you for confirmation. This is not always recommended. To perform explicit upgrades or downgrades, use the -upgradeonly or -

downgradeonly commands.

-e | -upgradeonly Upgrades all components whose repository

versions are newer than the current versions installed on the system. You cannot upgrade individual components through the CLI. To do this, use the GUI.

-n | -downgradeonly Downgrades all the system components newer

than repository components to the repository versions. SUU does not allow you to downgrade individual components.

-p | -progress Shows the progress of the upgrade/downgrade.

-c | -comparison Compares the current component.

-d | -directory Directs the event logs to a different directory

than the default location.

-s | -stoponfail Stops the update if a failure during the update

of the first component is encountered.

40 Using the Command Line Interface

Table 3-1. Server Update Utility CLI Commands

CLI Command Syntax Command Description

-iprog|-inventoryprogress Shows the progress (in percentage) of the

comparison between the components in your

system and the components in the repository.

(continued)

Changing the Default Location of Logs

The default location for SUU event logs in Windows is

%systemdrive%

< /var/log/dell/suu.

When you type suu with a command and a directory path, you can change the default location for logs for that session of SUU. To change the directory location for logs for a session of SUU, type:

suu <command> -directory <path>

For example, if you type suu -u -directory c:\tmp, SUU runs an update on the system and redirects logs to c:\tmp instead of c:\dell\suu.

>:\dell\suu. The default location for the logs in Linux is

Viewing the Comparison Report

To run the SUU comparison application, type suu -c. A welcome screen is displayed. While the comparison is in progress, the following message accompanied by a spinning bar is displayed:

| finding applicable system update set

When complete, the Comparison Report displays as in the following example:

========Comparison Results======== Component: BIOS Component type: BIOS current version: A11 < repository version A12 package name: PE1600SC-BIOS-WIN-Al2.exe

Using the Command Line Interface 41

The Comparison Report provides a listing of the installed system components and the comparable SUU repository components. The comparison of the version levels is indicated with the arithmetic symbols > (greater than), < (less than), and = (equal to). The report also lists the available Dell™ Update Package to update the component.

Updating Components

To update your system with the selected components, type suu -u. All components that are not up-to-date with the components in the repository are upgraded. System components with versions newer than the repository version are downgraded to the repository level versions.

NOTE: The update command from the CLI can be used for both an upgrade and

a downgrade.

Viewing the Update Progress

To view the progress for your update, open another command shell and type suu -p.

A progress report similar to the following appears:

======update progress====== Package name : RAC_FRMW_WIN_R104824.EXE Status : Update Successful

--------------------------------------Package name: PE1750-BIOS-WIN-A11.exe Status : Update is in progress

42 Using the Command Line Interface

Viewing the Inventory Progress

To view the inventory progress when SUU is collecting information about the components on your system, open another command shell and type suu - iprog.

A progress report similar to the following appears:

====== system inventory progress ======

no progress available

====== system inventory progress ======

54% Complete

Stopping on Update Failure

You can choose to continue or stop further updates if the selected update packages encounter an update failure. To stop updates, type suu -u -s. If an update failure is encountered, SUU stops further package updates.

If you do not specify any parameter during the update, that is, if you type suu -u , SUU continues to update other packages even if it encounters an update failure.

Using the Command Line Interface 43

44 Using the Command Line Interface

Integrating Server Update Utility With Dell Management Console

Dell™ Management Console is the next generation one-to-many systems management application that provides similar functionality as the Dell OpenManage™ IT Assistant along with enhanced discovery, inventory, monitoring, and reporting features. It is a Web-based graphical user interface (GUI), that is installed on a management station in a networked environment.

Dell Management Console allows you to import Dell Update Packages (DUPs) into a local repository of your management station. The Dell Management Console then compares the packages with the versions of the components currently present on the managed systems in your network. You can decide to update systems that are not in compliance, either immediately or according to a schedule you define. You can use Server Update Utility (SUU) with the Dell Management Console to update multiple systems in a single session.

Getting Started

The Patch Management feature in the Dell Management Console enables you to update the hardware and software components of your managed system.

You can install the Dell Management Console application from the Dell Management Console DVD or download and install from the Dell website at www.dell.com/openmanage. For more information on installing the Dell Management Console, see the Dell Management Console

User’s Guide.

Using the Patch Management Feature

To use the Patch Management feature, perform the following steps:

Insert the

Double-click the start the application.

Dell

Server Updates

Dell Management Console

Integrating Server Update Utility With Dell Management Console 45

DVD into the DVD drive.

icon on your desktop to

In the Dell Management Console, click

Management for Dell Servers Home

Home, and then click

Patch

The Patch Management summary information is displayed with the

Getting Started

section on the left window pane. The

Getting Started

section provides links to the steps you must follow to manage the update process.

In the

Getting Started

The

Notification Server Settings

section, click

page is displayed. If you have the

Configure Proxy

notification server and your managed systems inside your organization's firewall, setting up a proxy server provides a safe way to obtain patches or download solutions from external websites.

Click the

Select the

In the

Enter an authorized username and password if you have a protected

Proxy

tab.

Use specified proxy settings

Proxy server

field enter the URL of your proxy server.

option.

proxy server.

Click

Test Settings

The server attempts to connect to an external website to validate your

to validate the proxy server settings.

proxy settings information. If error messages appear when you test the settings, ensure that your authentication credentials are correct, your proxy server is running, and there are no general network errors.

Select the

Click Ok.

In the

Getting Started

The

DUP Catalog Import

None

option for FTP settings.

section, click

page is displayed.

Download DUP Catalog

In the

Catalog

The default location is

In the The default location is

Click

Save changes

NOTE: You can schedule to run the catalog import process at a time

convenient to you.

field, specify the location of the

systemdrive

pre-requisites

field, specify the location of the

systemdrive

catalog.cab

%>:

/SUU/repository/catalog.cab.

pre-req.cab

%>:

/SUU/etc/pre-req.cab.

46 Integrating Server Update Utility With Dell Management Console

file.

In the

Getting Started

The

Dell Inventory Collector Import

Collector

is used to collect the hardware information such as BIOS,

section, click

Download Inventory Catalog.

page is displayed.

Inventory

firmware, and driver versions of components installed on your managed systems. You must download the .cab files that contain the inventory collector tool from the SolutionSam website.

Select the

In the Windows and Linux fields, specify the following

Web URL

option.

default locations:

Table 4-1. Default Location of Inventory Collector in Dell Management Console 1.0 Patch

Operating System Web URL

Windows http://www.solutionsam/.com/imports/7_0/Patch/Dell/dellinvto

ol_windows.cab

Linux http://www.solutionsam/.com/imports/7_0/Patch/Dell/dellinvto

ol_linux.cab

Click

Save changes.

NOTE: You can schedule to run the inventory collector tool import process at

a time convenient to you.

In the

Getting Started

The

Dell Vendor Configuration

section, click

page is displayed. Here, you can specify

Solution Global Settings.

the DUP packages download location.

Select the

In the

General

tab.

Verify authenticity of downloaded Dell Packages

Local storage

field under the

DUPs Download Location

section, enter the location of the SUU repository from where to download the DUPs. For example, enter

systemdrive

In the

To Location

C:\Program Files\Altiris\PatchManagementDell\Downloads

enter

%>:

\SUU\repository.

field under the

DUPs Download Location

This is the path where the DUPs must be stored.

Click

Apply.

Integrating Server Update Utility With Dell Management Console 47

option.

section,

In the

Getting Started

section, click

Install Altiris Agent

to install the agent on your managed systems. You need the Altiris agent on the managed systems to execute and view the comparison report.

NOTE: You can schedule to run the installation of Altiris agent at a time

convenient to you. For detailed information on installing Altiris agent, see the Dell Management Console Help.

Run the compliance check to view the comparison report.

The comparison report displays the currently installed components against the available components for update for each managed system on your network.

For detailed information on using Patch Management features, see the Dell Management Console User’s Guide.

48 Integrating Server Update Utility With Dell Management Console

Integrating Server Update Utility With Dell OpenManage IT Assistant

Dell™ OpenManage™ IT Assistant allows you to load individual Dell Update Packages or complete system bundles into the central repository. IT Assistant then compares the packages to the versions of the software currently running on your enterprise systems. You can then decide whether to update systems that are not in compliance, either immediately or according to a schedule you define. You can use Server Update Utility (SUU) with IT Assistant to update multiple systems in a single session.

You can also customize the view of the package information by operating system, device name, component name, and software type.

Using the Software Updates Feature

To use the software updates feature, perform the following steps:

Insert the

Dell

Server Updates

Double-click the IT Assistant icon on your system's desktop.

The

dialog box appears.

DVD into the DVD drive.

NOTE: If Single Sign-On is configured, the Log in dialog box is not displayed.

NOTE: To access IT Assistant remotely, enter https://<machinename>:2607.

Enter a user name and password.

Integrating Server Update Utility With Dell OpenManage IT Assistant 49

Select

Active Directory Login

using the Microsoft Active Directory

if you have configured user information

plug-in. The privileges you

have in IT Assistant depend on the defined user settings.

NOTE: For more information on setting up role-based access, see the

Dell OpenManage IT Assistant User’s Guide. For information on installing the Active Directory plug-in and extending the Active Directory schema for IT Assistant, see the Dell OpenManage Management Station Software Installation Guide.

Click

within 5 minutes. Otherwise, IT Assistant does not load

properly and certain critical features may not function.

Several pop-ups may appear during IT Assistant startup. To accept an authentication certificate and minimize the pop-up windows,

View Certificate →

select

Always

choose

In IT Assistant, click

in response to the request to accept the certificate.

Manage, and then click

Install Certificate

Software Updates

(if available) or

The repositories are displayed in a hierarchical tree view, with Software Update Repositories as the parent and IT Assistant Repository as the child.

In the

Repository

In the

Repository

Software Updates

and select

Open

window, navigate to your CD/DVD drive, double-click the

directory, and then double-click

left window pane, right-click S

oftware Update

Open Repositories (Update CD/DVD)

catalog.xml

By default, you can view the Dell Update Packages and System Update Sets for those systems in your network, which are discovered and inventoried by IT Assistant. Click the Update Packages and System Update Sets available on the Updates DVD

Classic View

tab to view all the Dell

Dell Server

See the Dell OpenManage IT Assistant Help or the Dell OpenManage IT Assistant User’s Guide for information about updating the software on your

Dell system.

50 Integrating Server Update Utility With Dell OpenManage IT Assistant

Known Issues and Frequently Asked Questions

Known Issues

The following are some known issues with Dell™ OpenManage™ Server Update Utility (SUU).

Enabling Operating System Devices

SUU does not inventory or update devices that are disabled in the operating system, though these devices may be displayed in the Comparison Report. To update the disabled devices, make the appropriate changes in the operating system and restart SUU.

Linux Systems Require the libstdc++-libc6.2-2.so.3 Library

On Linux systems, libstdc++-libc6.2-2.so.3 is required to run SUU. Your system will have this library if you have installed Server (SP3) or current versions of

system supported version of Red Hat Enterprise Linux or Server or from the Red Hat CD (for Red Hat customers), or the Enterprise Server

If your system does not have this library and you are running a

on your system, install the compat-libstdc++ RPM from RedHat.com

CD (for SUSE Linux customers).

Red Hat® Enterprise Linux® on your

SUSE® Linux Enterprise

SUSE Linux Enterprise

SUSE Linux

Running Linux Updates

SUU uses the Dell Update Packages (DUP) to update various system components. During a Linux update, the DUP creates the /var/lock/.spsetup file using the Linux lockfile utility. This file is created when one of the following conditions occur:

• A kernel panic

• A reboot command during a DUP procedure, preventing a TERM signal from interrupting or stopping a running process

Known Issues and Frequently Asked Questions 51

If one of these conditions occur, a /var/lock/.spsetup file is created rather than deleted, causing SUU to report a successful update and prompt the user to reboot the system. When you run SUU again and run the Comparison Report, the comparison procedure reports no change in device status.

If this situation occurs and you are not running an update, delete the /var/lock/.spsetup file before running another update.

Running SUU and DUP on a Red Hat Enterprise Linux (Version 4) System

If you have installed the Red Hat Enterprise Linux (version 4) operating system using the Red Hat operating system CDs, the native Redundant Array of Independent Disks (RAID) driver included with the operating system prevents DUP from running on your system. To fix this issue, install the updated RAID driver available on the

DVD

Documentation

support.dell.com.

or download the driver from the Dell Support website at

Dell Systems Management Tools and

Running SUU With the Progress Option

When running SUU with the -p (progress) option, the SUU current instance log location is reported rather than the SUU update log location.

Updating Multiple Devices

When updating multiple, identical devices on the same system, SUU applies the update to all instances of all devices. For example, if your system is configured with three controllers running firmware/driver versions 1.1, 1.2, and 1.3, and the repository contains version 1.2, the update applies firmware version 1.2 to all devices.

Updating PERC Firmware

If you have multiple PowerEdge Expandable RAID Controller (PERC) cards installed on a system, you may need to run the SUU update more than once to update the firmware of all PERC cards. This procedure ensures that all PERC cards are updated if one or more cards failed to update during the initial SUU update.

PERC update packages may fail if other activities, such as a consistency check or background initialization (BGI) are running on the controller. Ensure that such activities are not in progress before running the update package.

52 Known Issues and Frequently Asked Questions

Restarting the System Inventory in the Same Session

SUU does not allow you to restart the system inventory in the same session if there is insufficient space in the var or tmp folder.

In Linux, if the space is not enough in the var or tmp folder, SUU displays the following error message:

Not enough space available in /var or /tmp folder. Please make sure you have atleast 100MB.

Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory.

Running SUU From a Network Location

• When SUU is running from a network location and is performing a system inventory, if you get disconnected from the network, SUU displays a blank Comparison Report. To view the contents of the Comparison Report, ensure that you are connected to the network and restart SUU.

• When SUU is running from a network location and the Comparison Report is displayed, if you get disconnected from the network and then click the update components, ensure that you are connected to the network and restart SUU.

Update

button, SUU does not update any components. To

Deleting the Temporary Folder

When you run SUU from a network location, JRE creates temporary files in the <%

Settings\Temp\hsperfdata_<% the /var folder in Linux. You need to manually delete these temporary files.

systemdrive

%>:\Documents and Settings\<%

user

%> directory in Microsoft Windows or in

user

%>\Local

Updating the H661 Firmware

If your CERC ATA RAID controllers are configured with the H661 firmware, SUU cannot update the firmware to the latest version. To update the firmware, use the -force option to manually apply the DUP with the latest firmware version.

Known Issues and Frequently Asked Questions 53

Using the Remote Access Controller Virtual Media

Do not use the Virtual Media to run SUU remotely on a system. This procedure breaks the Virtual Media connection, causing the SUU update procedure to fail.

Using Special Characters in the SUU Directory Name

SUU fails if you run it from a directory that contains special characters such as ", :, /, \, $, and so on.

For example, when a USB DVD-ROM or USB disk is attached to the SUSE Linux Enterprise Server operating system, it may by default, mount to a directory name that contains special characters. For example, /media/USB:1:2/

It is recommended to use a directory name without any special characters while running SUU.

Running RAC DUP Packages

If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail. To resolve this issue, run SUU only after the RAC DUP package has completed execution.

Frequently Asked Questions

The following are frequently asked questions concerning the SUU.

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?

The Dell Server Updates DVD was ejected from the DVD drive while SUU was running. SUU requires the DVD to be present during execution.

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector." What causes this error and how can I fix it?

The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library to be installed on the system. Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat

54 Known Issues and Frequently Asked Questions

CD if you are running a supported version of Red Hat Enterprise Linux on your system or from the

SUSE Linux Enterprise Server

on your system.

CD i

f you are running

Why do I get a pop-up box titled "Unsafe Removal of Device"?

A part of the SUU update requires updating the backplane firmware. If the operating system queries the backplane during a flash update and the backplane does not respond, the operating system receives an indication that the device was removed unsafely. After the backplane firmware is updated, you may see a screen indicating that a new device was added.

When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not displayed in the tree.

To perform updates, you must be running SUU on a supported system and

must have the correct user access privileges. For Microsoft

Windows® you must have administrator privileges and for Linux you must have root privileges. For a list of supported servers and operating systems, see the

Systems Software Support Matrix

on the Dell Support website at

Dell

support.dell.com/manuals.

When I run SUU, why do I not see the Comparison Report? Why can I not update my system?

SUU requires that Windows users have local administrator privileges. To obtain local administrator privileges, users must either belong to the local administrators group or use the local administrator account. On Linux systems, only root (user id 0) users can see the Comparison Report and perform updates.

I get a "Prerequisites not met" error. What should I do?

Run a Prerequisites check and install the recommended items. See the "Prerequisites" section for more information.

Known Issues and Frequently Asked Questions 55

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a Dell Update Package at the same time as SUU?

Running SUU and a separate DUP concurrently may cause unexpected behavior. SUU runs DUPs in the background. Therefore, you do not need to run the DUPs. Either run SUU or the DUP; do not run both at the same time.

I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instance of SUU is running on the system.

To ensure that no other instance of SUU is running on the system:

On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and find out if SUU is running.

On systems running Linux operating systems, open a terminal and type the ps -eaf | grep suu command to find out if SUU is running.

If SUU is running, close the application, and restart SUU.

If no other instance of SUU is running, then SUU may have encountered an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems running a Windows operating system, navigate to the < file.

To delete the lock files on systems running a Linux operating system, run the following commands:

chattr -i suu.lck

%systemdrive%

>:\dell\suu directory and delete the suu.lck

rm -f suu.lck

This removes the lock file from the log directory located at /var/log/dell/suu by default.

I cannot start Server Administrator after updating using SUU.

Sometimes, after updating Server Administrator using SUU, some of the Service Administrator services may not run. Restart your system and start Server Administrator.

56 Known Issues and Frequently Asked Questions

I cannot update BIOS versions using SUU.

For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and DUPs fail if all of the following are true:

• The Microsoft Windows BitLocker Drive Encryption feature is enabled.

•The

For details about the failure, see the log files at <% (on Microsoft Windows) and /var/log/dell/suu (on Linux systems).

To successfully update BIOS on such systems, perform the following steps:

For details about TPM, see "Trusted Platform Module (TPM) and BitLocker Support".

Trusted Platform Module

Pre-boot Measurement

Dell OpenManage Server Administrator Online Help

see the

OpenManage Server Administrator User’s Guide

the Dell Support website at

Disable Microsoft Windows BitLocker Drive Encryption feature. For information on disabling this feature, see the Microsoft documentation at

Restart SUU and update BIOS.

Restart your system.

Re-enable the Windows BitLocker Drive Encryption feature. For information on enabling this feature, see the Microsoft documentation

www.microsoft.com

. For information about TPM security settings,

www.microsoft.com

feature is set (using BIOS) to

. This guide is available on

support.dell.com/manuals

systemdrive

ON with

or the

%>:\dell\suu

Dell

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk" message is displayed.

While running SUU, ensure that the log directory specified at

systemdrive

<% /var/log/dell/suu (on Linux operating systems) contains at least 10MB of

free space.

You can also specify a different directory to save the log files. See the SUU command line options for more details.

%>:\dell\suu (on Windows operating systems) and

Known Issues and Frequently Asked Questions 57

58 Known Issues and Frequently Asked Questions

Glossary

This glossary describes the terminology and lists the icons used in Server Update Utility.

Terms and Definitions

Table A-1 lists the descriptions of the terms used in SUU.

Table A-1. Terms and Definitions

Term Definition

Bundle

Comparison Mechanism that SUU uses to determine the currently

Downgrade Operation by which SUU downgrades the version of a

Dell Update Packages

An XML file that contains information about the Dell™ Update Packages. Every Dell system that SUU supports is associated with a bundle that contains information about the updatable components for that system. Bundles are located in

systemdrive

the

installed version of each component on a system. SUU then compares this version information with versions of the same component, for the same system in the repository. For example, the components currently installed on a Dell PowerEdge™ 2950 are compared with the component versions available in the repository for PowerEdge 2950 (see Figure 2-8).

component currently installed on the system to the older version of that component present in the repository. The Enable Downgrade check box is enabled only when SUU finds versions of components installed on the system that are newer than the version of the components in the repository. Downgrade is a one-time operation; once you downgrade components to the repository version, you cannot upgrade them using SUU.

Software utilities provided by Dell to update specific software components on your Dell system.

%>:

\suu\repository

directory.

Glossary 59

Table A-1. Terms and Definitions (Continued)

Term Definition

Inventory List of components, such as the BIOS versions, firmware,

and drivers installed on your system.

Prerequisite Minimum version requirement of components and

dependencies that a system must meet before any updates can be performed.

Repository Database on the Dell Server Updates DVD that contains the

updated Basic Input/Output System (BIOS), firmware, and driver components for Dell systems. The repository organizes these components into sets of updates for each supported system. When these updates are applied, all system components that require updates, are updated. Alternately, you can browse the repository for systems and components that can be updated without running the update application.

Update Operation that can include an upgrade or a downgrade.

For example, you perform an update if you click the Upgrade button and apply a newer version of a component from the repository. You can also select the Enable Downgrade check box and downgrade from a newer version of a component in your system to the version of the component available in the repository. You can also perform an update by selecting the

Enable System Set Update check box and clicking the Update button. For more information about the System Set

Update feature, see "Upgrading and Downgrading Components in a Single Session".

Upgrade Operation by which SUU applies a newer version of a

component from the repository. An upgrade begins when you click the Upgrade button. The Upgrade button is enabled only when SUU finds newer version of the components in the repository as compared with those installed on the systems.

60 Glossary

Icon Glossary

Table A-2 lists the icons that indicate the update status for a component in the Comparison Report.

Table A-2. Icons and Update Status

Icon Status

The currently installed hardware component version or the Dell OpenManage™ component version is identical to the component version in the repository. No upgrade is needed.

The currently installed component version is newer than the component version in the repository. Click the Downgrade button to update the currently installed component version to the version in the repository.

The version of the currently installed component is older than the component version in the repository and it will be upgraded.

The update has been successful. A restart of the system is required for the changes to be effective.

This icon denotes any or all of the following scenarios:

• The update is not supported on this system. SUU will end the current session and you may need to restart SUU to continue.

• There is a hardware dependency error.

A package has failed after an update operation.

A hardware or software prerequisite failure.

Glossary 61

62 Glossary

Trusted Platform Module (TPM) and BitLocker Support

A TPM is a secure microcontroller with cryptographic capabilities designed to provide basic security installed on the motherboard of your system, and communicates with the rest of the system using a hardware bus. You can establish ownership of your system and its TPM through BIOS setup commands.

TPM stores the platform configuration as a set of values in a set of Platform Configuration Registers (PCRs). Thus one such register may store, for example, the motherboard manufacturer; another, the processor manufacturer; a third, the firmware version for the platform, and so on. Systems that incorporate a TPM create a key that is tied to platform measurements. The key can only be unwrapped when those platform measurements have the same values that they had when the key was created. This process is called

"unsealing". With the sealed key and a data protection feature like

Windows hardware or software conditions are met.

BitLocker mitigates unauthorized data access by combining two major data

•

BitLocker™ Drive Encryption, you can lock data until specific

-protection procedures:

Encrypting the entire Windows operating system volume on the hard

BitLocker encrypts all user files and system files in the operating

disk:

system volume.

Checking the integrity of early boot components and the boot configuration data:

leverages the enhanced security capabilities of the TPM and ensures that your data is accessible only if the system’s boot components are unaltered and the encrypted disk is located in the original system.

-related functions involving encryption keys. It is

"sealing" the key to the TPM. Decrypting it is called

On systems that have a TPM version 1.2, BitLocker

Trusted Platform Module (TPM) and BitLocker Support 63

BitLocker is designed for systems that have a compatible TPM microchip and BIOS. A compatible TPM is defined as a version 1.2 TPM. A compatible BIOS supports the TPM and the Static Root of Trust Measurement. BitLocker seals the master encryption key in the TPM and only allows the key to be released when code measurements have not changed from a previous secure boot. It forces you to provide a recovery key to continue boot if any measurements have changed. A one

-to-many BIOS update scenario results in BitLocker halting

the update and requesting a recovery key before completing boot.

BitLocker protects the data stored on a system through encryption

" and "secure startup". It ensures that data stored on a system

"full volume

remains encrypted even if the system is tampered with when the operating system is not running and prevents the operating system from booting and decrypting the drive until you present the BitLocker key.

TPM interacts with BitLocker to provide protection at system startup. TPM must be enabled and activated before it can be used by BitLocker. If the startup information has changed, BitLocker enters recovery mode, and you need a recovery password to regain access to the data.

NOTE: For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip,

BIOS updates using SUU and DUPs fail if the Microsoft Encryption feature is enabled or the Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.

NOTE: See the Microsoft TechNet website for information on how to turn on

BitLocker. See the documentation included with your system for instructions on how to activate TPM. A TPM is not required for BitLocker; however, only a system with a TPM can provide the additional security of startup system integrity verification. Without TPM, BitLocker can be used to encrypt volumes but not a secure startup.

NOTE: The most secure way to configure BitLocker is on a system with a TPM

version 1.2 and a Trusted Computing Group (TCG) compliant BIOS implementation, with either a startup key or a PIN. These methods provide additional authentication by requiring either an additional physical key (a USB flash drive with a system-readable key written to it) or a PIN set by the user.

Windows BitLocker Drive

64 Trusted Platform Module (TPM) and BitLocker Support

NOTE: For mass BIOS updates, create a script that disables BitLocker, installs the

update, reboots the system and then re-enables BitLocker. For one-to-one Dell™ Update Package (DUP) deployments, manually disable BitLocker and then re-enable it after rebooting your system.

NOTE: In addition to BIOS DUP, execution of firmware DUP for U320, Serial

Attached SCSI (SAS) 5, SAS 6, Expandable RAID Controller (PERC) 5, PERC 6, and Cost Effective RAID Controller (CERC) 6 controllers is blocked on a system having a TPM version 1.2 chip, TPM Security set at ON with pre-boot measurement, and TPM Activation set at Enabled if you enable BitLocker (TPM or TPM with USB or TPM with PIN).

Trusted Platform Module (TPM) and BitLocker Support 65

66 Trusted Platform Module (TPM) and BitLocker Support

Index

BitLocker, 63

changing

default location, 41

comparing components, 18

comparison report

exporting, 33 viewing, 41

components

downgrading, 23 upgrading, 21

Configure Proxy, 46

Dell Management Console, 45

Dell Update Packages, 45

enabling operating system

devices, 51

event logging, 37

event logs, changing the

location, 41

example

see sample

exporting comparison report, 33

GUI, using, 9

Installing

Altiris Agent, 48 IPMI, 42

Inventory Catalog, 47

downgrading

components, 23

DUP Catalog, 46

libstdc++-libc6.2-2.so.3

library, 51

Linux updates, running, 51

Index 67

package-level and bundle-level

Help, viewing, 34

Patch Management, 45

platform configuration

registers, 63

progress option, 52

running

Linux updates, 51

Solution Global Settings, 47

sorting columns, 35

components, 21

using

GUI, 9

viewing

comparison report, 41 update progress, 42

terminal mode

commands, 63

Trusted Platform Module, 63

update progress, viewing, 42

updating

multiple devices, 52 PERC firmware, 52

upgrading

68 Index

Dell Server Update Utility Version 2.0.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual