Dell Server Update Utility Version 2.0.0 User Manual

Dell™ OpenManage™

Server Update Utility 2.0.0

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

__________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, OpenManage, and PowerEdge are trademarks of Dell Inc.;VMware and ESX Server are registered trademarks or trademarks of VMware, Inc. in the United States and/or other jurisdictions; Microsoft, Windows, Windows NT , Windows Server, W indows Vista, Active Directory, and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries; Novell, Net Ware, and SUSE are re gister ed trademarks of Nov ell, Inc. in the United States and other countries; Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries; Intel is a registered trademark of Intel Corporation in the United States and other countries; Sun and Java are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

October 2009

Contents

1Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 7

What’s New in This Release? . . . . . . . . . . . . . . . 7

Supported Operating Systems . . . . . . . . . . . . . . 7

Microsoft Windows Operating Systems

Linux Operating Systems . . . . . . . . . . . . . . . 8

Virtualization Operating Systems

. . . . . . . 7

. . . . . . . . . . 8

GUI and CLI

Other Documents You Might Need . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . 9

2 Using the Graphical User Interface . . . . 11

Prerequisites . . . . . . . . . . . . . . . . . . . . . . 11

Software Prerequisite Failure

Hardware Prerequisites Failure

Fixing the Hardware Prerequisite Failure . . . . . 14

Software and Hardware Prerequisites Failure

Fixing the Hardware and Software

Prerequisite Failure . . . . . . . . . . . . . . . . 16

Continuing With the Upgrade, Downgrade, or Update

Checking the SUU Version . . . . . . . . . . . . . . . 18

Comparing System Components With the SUU Repository Components

. . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . 12

. . . . . . . . . . 13

. . 16

. . . . . . . . . . . . . . 18

Contents 3

Upgrading Components . . . . . . . . . . . . . . . . . 21

Downgrading Components

. . . . . . . . . . . . . . . 23

Updating Multiple Systems on the Network . . . . . . 24

Recommended Practices When Running SUU From a Network Location

. . . . . . . . . . . 25

Upgrading and Downgrading Components in a Single Session

. . . . . . . . . . . . . . . . . . . 25

Upgrading Dell OpenManage Service Packs . . . . . . 26

Upgrading Dell Unified Server Configurator

Continuing on Update Failures

. . . . . . . . . . . . . 28

. . . . . . 27

Upgrade/Downgrade/Update Messages . . . . . . . . 32

Exporting the Comparison Report

Viewing Package and Bundle Details

. . . . . . . . . . . . 33

. . . . . . . . . 34

Sorting Columns . . . . . . . . . . . . . . . . . . . . . 35

Browsing the Repository

Logging Events

. . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . 36

3 Using the Command Line Interface . . . . . 39

4 Contents

Changing the Default Location of Logs . . . . . . . . . 41

Viewing the Comparison Report

Updating Components

. . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . 41

Viewing the Update Progress . . . . . . . . . . . . . . 42

Viewing the Inventory Progress

. . . . . . . . . . . . . 43

Stopping on Update Failure . . . . . . . . . . . . . . . 43

4 Integrating Server Update

Utility With Dell Management Console 45

Getting Started . . . . . . . . . . . . . . . . . . . . . 45

Using the Patch Management Feature

. . . . . . . . . 45

5 Integrating Server Update Utility

With Dell OpenManage IT Assistant 49

Using the Software Updates Feature . . . . . . . . . . 49

6 Known Issues and Frequently

Asked Questions 51

Known Issues . . . . . . . . . . . . . . . . . . . . . . 51

Enabling Operating System Devices

Linux Systems Require the

libstdc++-libc6.2-2.so.3 Library . . . . . . . . . . 51

Running Linux Updates

Running SUU and DUP on a Red Hat

Enterprise Linux (Version 4) System . . . . . . . . 52

Running SUU With the Progress Option

Updating Multiple Devices . . . . . . . . . . . . . 52

Updating PERC Firmware

Restarting the System Inventory in

the Same Session . . . . . . . . . . . . . . . . . 53

Running SUU From a Network Location

Deleting the Temporary Folder

. . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . 52

. . . . . . . . 51

. . . . . . 52

. . . . . . 53

. . . . . . . . . . . 53

Contents 5

Updating the H661 Firmware . . . . . . . . . . . . 53

Using the Remote Access Controller

Virtual Media . . . . . . . . . . . . . . . . . . . . 54

Using Special Characters in the SUU Directory Name

Running RAC DUP Packages . . . . . . . . . . . . 54

Frequently Asked Questions . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . 54

AGlossary. . . . . . . . . . . . . . . . . . . . . . . . . . 59

Terms and Definitions . . . . . . . . . . . . . . . . . . 59

Icon Glossary

. . . . . . . . . . . . . . . . . . . . . . 61

B Trusted Platform Module (TPM) and BitLocker Support 63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6 Contents

Overview

Dell™ OpenManage™ Server Update Utility (SUU) is an application that identifies and applies updates to your system. You can use SUU to update your Dell system or to view the updates available for any system supported by SUU.

SUU compares the versions of components currently installed on your system with the update components packaged on the Dell Server Updates DVD. SUU then displays a comparison report of the versions and provides the option of updating the components.

NOTE: Only users with administrator (Microsoft® Windows®) or root (Linux)

privileges can perform updates with SUU.

What’s New in This Release?

From SUU 2.0.0 onwards, IPMI drivers are installed as part of the Linux operating system installation. You cannot install IPMI drivers using SUU. Also, SUU does not check for IPMI driver installation.

Supported Operating Systems

Microsoft Windows Operating Systems

• Microsoft Windows Server® 2003 R2 Web, Standard and Enterprise Editions with SP2 (32-bit x86)

• Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter x64 Editions with SP2

• Microsoft Windows Small Business Server 2003 Standard and Premium Editions with SP2

• Microsoft Windows Server (32-bit x86) with SP2

• Microsoft Windows Server 2008 Core Standard, Enterprise, and Datacenter Editions (x64) with SP2

• Microsoft Windows Essential Business Server 2008 Standard and Premium Editions

2008 Core Web, Standard, and Enterprise Editions

Overview 7

• Microsoft Windows Small Business Server 2008 Standard and Premium Editions

• Microsoft Windows Storage Server 2008 R2 Express, Workgroup, Standard, and Enterprise Editions

• Microsoft Windows Unified Data Storage Server 2008 Workgroup, Standard, and Enterprise Editions

• Microsoft Windows Server 2003 Compute Cluster Edition and Microsoft Windows Server 2008 HPC Edition

Linux Operating Systems

•SUSE® Linux Enterprise Server 11

• SUSE Linux Enterprise Server 10 SP3

•Red Hat

Enterprise Linux® 5 server (Update 3) (x86_32)

• Red Hat Enterprise Linux 5 server (Update 3) (x86_64)

• Red Hat Enterprise Linux 4.8 server (x86_32)

• Red Hat Enterprise Linux 4.8 server (x86_64)

Virtualization Operating Systems

•VMware® ESX Version 4.0

•VMware

• VMware ESX Version 3.5 Update 4

• VMware ESX Version 3.5 Update 5

• Microsoft Hyper-V

For detailed information about the various Dell systems and operating systems that SUU is supported on, see the This guide is available on the Dell Support website at support.dell.com/manuals.

ESX Version 4.0 Update 1

Server 2008 R2

Dell Systems Software Support Matrix

8 Overview

GUI and CLI

SUU is both a Graphical User Interface (GUI) and a Command Line Interface (CLI) -based application.

You can use the GUI to:

• View a Comparison Report that displays your system components and applicable components in the repository.

• Perform an upgrade, downgrade, or an update.

• Browse the repository.

For information on using the GUI, see "Using the Graphical User Interface".

You can use the CLI to:

• Run commands for performing comparisons and updates.

• View the update progress.

For information on using the CLI, see "Using the Command Line Interface".

Other Documents You Might Need

Besides this guide, you can find the following guides on the Dell Support website at support.dell.com/manuals:

•The

Dell Update Packages User's Guide

obtaining and using Dell Update Packages as part of your system update strategy. A Dell Update Package (DUP) is a self-contained executable in a standard package format. Each DUP is designed to update a single software component on a Dell system.

Dell OpenManage IT Assistant User’s Guide

installing, configuring, and using IT Assistant. IT Assistant provides a central point to monitor and manage systems on a local area network (LAN) or wide area network (WAN). By allowing an administrator a comprehensive view across the enterprise, IT Assistant can increase system uptime, automate repetitive tasks, and prevent interruption in critical business operations.

Dell Systems Software Support Matrix

various Dell systems available, the operating systems supported by these Dell systems, and the Dell OpenManage components that can be installed on these systems.

provides information about

has information about

has information about the

Overview 9

•The

You can also find the following guides on the Dell Support website at

support.dell.com/manuals and on the Dell Systems Management Tools and Documentation DVD:

•The

The readme files These readme files contain the latest information about SUU and addition to information about known issues.

The DellSoftwareBundleReport.html file in the repository directory (<% the repository in a readable format. This is an HTML file that you can use as a quick reference for information about supported systems, packages, bundles, and other details.

Dell Management Console User’s Guide

installing, configuring, and using Dell Management Console. Dell Management Console is a Web-based systems management software, which is installed on a management station in a networked environment. Dell Management Console provides a scalable, modular console for basic hardware management as well as advanced functions, such as asset, security, and compliance.

Dell Unified Server Configurator User’s Guide

setting up and using the Unified Server Configurator to perform systems and storage management tasks throughout your system’s lifecycle. You can use the Unified Server Configurator to deploy an operating system, configure a Redundant Array of Independent Disks (RAID), and run diagnostics to validate the system and attached hardware. The Unified Server Configurator can be started during the boot sequence and can function independently of the operating system.

Dell OpenManage Server Administrator Installation Guide

instructions to help you install Dell OpenManage Server Administrator.

Dell OpenManage Management Station Software Installation Guide

contains instructions to help you install Dell OpenManage management station software that includes Baseboard Management Utility, DRAC Tools, and Active Directory Snap-In.

for SUU and DUPs ship on the Dell Server Updates DVD

systemdrive

%>:\suu\repository) contains details about the contents of

has information about

has information on

contains

DUPs

10 Overview

Using the Graphical User Interface

The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates using Server Update Utility (SUU).

To launch the GUI, insert the Dell Server Updates DVD into the DVD drive. If SUU does not launch automatically, navigate to the Dell Server Updates DVD root directory and launch suulauncher.exe (for Windows systems) or type suu -g (for both Windows and Linux systems) in a command window.

In the GUI, you can start with a comparison of the components in your Dell™ system and the components in the repository. You can then proceed to upgrade, downgrade, update components, or you can browse the repository for components.

Whenever SUU inventories your system for the list of components installed, a progress bar that shows the progress of the inventory collection is displayed. After the progress bar completes 100%, SUU displays the Comparison Report.

NOTE: On the Red Hat Enterprise Linux Server version 5 operating system, DVDs are

auto-mounted with the -noexec mount option. This option does not allow you to use the autorun feature or run any executable from the DVD. You need to manually mount the DVD and then run the executables.

NOTE: Ensure that the path from which you run SUU does not exceed

260 characters on the Windows operating system. On Linux systems, ensure that the path from which you run SUU does not exceed 4096 characters.

Prerequisites

When you start SUU, SUU performs a prerequisites check. In the prerequisites check, SUU scans your system to determine if a hardware or software update is required. When the scan is complete, SUU displays the list of components whose prerequisite conditions are not met. The list of components may comprise hardware components, the Dell OpenManage™ component (software component), or hardware and software components.

If the components in your system meet the prerequisite conditions, SUU does not display the prerequisite failure messages. SUU displays the Comparison Report instead.

Using the Graphical User Interface 11

Software Prerequisite Failure

If the list of components that failed the prerequisite check comprises the Dell OpenManage component (software component), SUU displays a software prerequisite failure message as shown in Figure 2-1.

Figure 2-1. Software Prerequisite Failure Message

Fixing the Software Prerequisite Failure

Install the Dell OpenManage component version 4.3 or later before proceeding with the software upgrade. If the Dell OpenManage component is of a version earlier than 4.3, the prerequisites check fails.

To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the

Documentation

You can also click Continue to proceed with the update of hardware components, if applicable. If you click Continue, the row for the Dell OpenManage component is disabled in the Comparison Report as shown in Figure 2-2.

DVD.

Dell Systems Management Tools and

12 Using the Graphical User Interface

Figure 2-2. Dell OpenManage Component Disabled

Hardware Prerequisites Failure

If the list of components that failed the prerequisite check comprises hardware components, SUU displays a message as shown in Figure 2-3.

Figure 2-3. Hardware Prerequisite Failure Message

Using the Graphical User Interface 13

Fixing the Hardware Prerequisite Failure

Install the hardware prerequisites before proceeding with the upgrade, downgrade, or update. You can also click Continue to proceed with the upgrade of the Dell OpenManage component, if applicable. To install the hardware prerequisites:

Go to the Dell Support website at

Click the icon seen below

In the

Drivers and Downloads

•Click

Enter the service tag of your Dell system in the and click

From the

Networking

From the

From the and click

From the

Select Model

Enter a Tag

. Proceed to step 9.

Select Your Product Family

Select Your Product Line

Select Your Product Model

Confirm

Operating System

Drivers & Downloads

under the

select the appropriate operating system and language for your system.

From the

From the table of results displayed, click

Prerequisites v1.0

Click

Category

drop-down menu, select

in the

Download Now

File Title(s)

to save the system. Copy this file to a system that has a CD-burning program and create a bootable CD from the provided

This creates the

Prerequisites

support.dell.com

page, perform either of the following steps:

Choose a Model

Choose by Service Tag

menu, select

section. Proceed to step 5.

section.

Enter a service tag

field

Servers, Storage,

PowerEdge Server

list, select your PowerEdge system,

and

Driver Language

drop-down menus,

Systems Management

CD ISO - PowerEdge Updates

column.

PE Updates prereq cd.iso

.iso

file.

file on your

CD.

Use the

Prerequisites

NOTE: Set the boot order in your system BIOS such that the CD drive is

placed ahead of the system hard drive.

CD to bring your system up to meet prerequisite levels.

14 Using the Graphical User Interface

Boot the system that fails to meet the prerequisites with the

Prerequisites

CD.

NOTE: An additional reboot may be required to complete the prerequisite

update. Do not remove the CD until the information on the screen prompts you to do so.

When prompted, replace the

Updates

DVD and reboot the system.

Prerequisites

CD with the

Dell Server

If you click Continue, all the rows for the hardware components are disabled in the Comparison Report. If the Dell OpenManage component requires an upgrade, the corresponding row is enabled in the Comparison Report as shown in Figure 2-4. You can proceed to upgrade the Dell OpenManage component.

Figure 2-4. Hardware Components Disabled

Using the Graphical User Interface 15

Software and Hardware Prerequisites Failure

If the list of components for which the prerequisites failed, comprises the Dell OpenManage component (software component) and the hardware components, SUU displays a prerequisite failure message as shown in Figure 2-5.

Figure 2-5. Software and Hardware Prerequisite Failure Message

Fixing the Hardware and Software Prerequisite Failure

You cannot proceed with any hardware or software upgrades without installing the Dell OpenManage component or the hardware prerequisites. To install the Dell OpenManage component, see the Dell OpenManage Server Administrator Installation Guide on the Dell Support website at support.dell.com/manuals or on the

DVD

Documentation

in "Hardware Prerequisites Failure".

You can click Continue to view the Comparison Report as shown in Figure 2-6. All the rows in the Comparison Report are disabled as both, the hardware and software components, failed to meet the prerequisite conditions.

. To install the hardware prerequisites, perform the steps

Dell Systems Management Tools and

16 Using the Graphical User Interface

Figure 2-6. Hardware and Software Components Disabled

Continuing With the Upgrade, Downgrade, or Update

Select the packages you want to upgrade. You can also downgrade newer versions of components on your system to the corresponding component version contained in the Dell Server Updates DVD. For more information about downgrading components, see "Downgrading Components".

CAUTION: Do not remove the

you are running SUU.

NOTE: When you perform an upgrade, downgrade, or update, SUU copies all the

update packages into a temporary directory on the system. The directory is <

%systemdrive%

SUU deletes this temporary directory after the update/upgrade/downgrade process is complete. If a reboot is required to complete the update/upgrade/downgrade process, the directory is saved until the reboot process is complete.

>:\dell\suu in Microsoft Windows and /var/log/dell/suu in Linux.

Dell Server Updates

Using the Graphical User Interface 17

DVD from the DVD drive when

Checking the SUU Version

From SUU 2.0.0 onwards, when you launch SUU, a warning message is displayed if you are not using the latest SUU version and if a version newer than your current version is available.

Figure 2-7. Version Warning

NOTE: The warning message is displayed only if you are running an older version

of SUU.

You can download the latest version of SUU from the Dell Support site at support.dell.com. However, if you want to continue using your current version, click OK to continue.

Comparing System Components With the SUU Repository Components

SUU compares the components installed on your system with the component versions available in the repository and displays the results in a Comparison Report. To view the Comparison Report, click your system’s host name displayed in the left window directory tree.

NOTE: If your system’s host name does not appear in the tree, either you do not

have the correct user privileges, or your system does not support SUU. However, you can still browse the repository.

The Criticality column in the Comparison Report denotes the importance of applying the update. There are four levels of criticality: Urgent, Recommended, Optional, and Inapplicable. These levels are described in Table 2-1.

18 Using the Graphical User Interface

Table 2-1. Criticality Levels

Criticality Level Status

Urgent It is highly recommended to apply this update as soon as

possible. The update contains changes to improve the reliability and availability of your Dell system.

Recommended It is recommended to apply this update during your next

scheduled update cycle. The update contains feature enhancements or changes that help keep your system software current and compatible with other system modules (firmware, BIOS, drivers, and software).

Optional It is recommended that you review the specifics about the

update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment.

Inapplicable This update is not applicable on your system.

The component version on your system equals the repository version and hence, no update is required.

For every component on your system that is current with the version in the SUU repository, SUU displays a green checkmark icon .

For system components that are newer than the repository version components, SUU automatically enables the Enable Downgrade check box if the comparison report lists only the components to be downgraded and no components to be upgraded.

If the comparison report lists both upgrade and downgrade components, you must select the components to be downgraded, select the Enable Downgrade check box, and click the Downgrade button to downgrade these system components to the repository versions. For information on downgrading components, see "Downgrading Components".

SUU displays the Inapplicable icon if the component version on your system equals the repository version. In that case, the update is not applicable on your system.

If the upgrade components are available, SUU enables the Upgrade button on the upper right corner of the Comparison Report (see Figure 2-8). For information on upgrading components, see "Upgrading Components".

Using the Graphical User Interface 19

NOTE: You cannot use SUU to update any firmware or device driver installed on your

system that does not match a comparable repository component. You must manually update components installed on your system that do not compare with the repository.

If the Upgrade, Downgrade, or Update button is disabled, one of the following may apply:

• The components on your system are current and do not need to be upgraded.

• The prerequisite check failed. See "Prerequisites" for more information.

NOTE: If the Comparison Report displays the same package name for more than one

component in your system, and these components require an Upgrade, it means that a single execution of the package is sufficient to update all the components. Therefore, in the GUI, when you select/deselect one component, all other components that have the same package name are selected/deselected by default.

Figure 2-8. SUU Comparison Report

In this figure, the firmware, driver, and the Dell OpenManage components have been selected for an upgrade as the repository versions are newer than the current versions installed on the system.

One of the firmware components (Dell Remote Access Controller 5 Firmware) is recommended for a downgrade as the currently installed version is newer than the version in the repository.

20 Using the Graphical User Interface

Upgrading Components

To upgrade components from the repository:

Select the components that you want to upgrade.

Click the for your system. A to upgrade the listed components as shown in Figure 2-9.

Figure 2-9. Upgrade Confirmation

Upgrade

button to apply the components that you have selected

Confirm Update

dialog box prompts for confirmation

Using the Graphical User Interface 21

+ 47 hidden pages