Dell Server Update Utility Version 1.9 User Manual
Dell™ OpenManage™
Server Update Utility 1.9
User’s Guide
www.dell.com | support.dell.com
Notes and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
___________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, OpenManage, and PowerEdge are trademarks of
Dell Inc.; Microsoft, Windows, Active Directory, and Windows Server are either trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other countries; SUSE is
a registered trademark of Novell, Inc. in the United States and other countries; Red Hat and Red Hat
Enterprise Linux are registered trademarks of Red Hat, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009
Contents
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 7
What’s New in This Release? . . . . . . . . . . . . . . . 7
Supported Operating Systems . . . . . . . . . . . . . . . 8
GUI and CLI . . . . . . . . . . . . . . . . . . . . . . . . 9
Other Documents You Might Need . . . . . . . . . . . 10
2 Using the Graphical
User Interface . . . . . . . . . . . . . . . . . . . . . 13
Prerequisites . . . . . . . . . . . . . . . . . . . . . . 13
Microsoft Windows Operating Systems . . . . . . . 8
Linux Operating Systems . . . . . . . . . . . . . . . 8
Virtualization Operating Systems . . . . . . . . . . 9
Software Prerequisite Failure . . . . . . . . . . . 14
Hardware Prerequisites Failure . . . . . . . . . . 15
Fixing the hardware prerequisite
failure . . . . . . . . . . . . . . . . . . . . . . . . 16
Software and Hardware Prerequisites
Failure . . . . . . . . . . . . . . . . . . . . . . . 17
Continuing With the Upgrade,
Downgrade, or Update . . . . . . . . . . . . . . . . . 19
Checking the SUU Version
Comparing System Components
With the SUU Repository Components
. . . . . . . . . . . . . . . 20
. . . . . . . . . 20
Contents 3
Upgrading Components . . . . . . . . . . . . . . . . . 23
Downgrading Components
. . . . . . . . . . . . . . . 24
Updating Multiple Systems on the Network . . . . . . 25
Recommended Practices When
Running SUU From a Network Location . . . . . . 26
Upgrading and Downgrading
Components in a Single Session
. . . . . . . . . . . . 26
Upgrading Dell OpenManage Service Packs . . . . . . 28
Upgrading Dell Unified Server Configurator
Continuing on Update Failures
. . . . . . . . . . . . . 30
. . . . . . 29
Upgrade/Downgrade/Update Messages . . . . . . . . 33
Exporting the Comparison Report
Viewing Package and Bundle Details
. . . . . . . . . . . . 34
. . . . . . . . . 35
Sorting Columns . . . . . . . . . . . . . . . . . . . . . 36
Browsing the Repository
Logging Events
. . . . . . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . 37
3 Using the Command Line Interface . . . . . 39
4 Contents
Changing the Default Location of Logs . . . . . . . . . 41
Viewing the Comparison Report
Updating Components
. . . . . . . . . . . . . . . . . . 42
. . . . . . . . . . . . 41
Installing IPMI . . . . . . . . . . . . . . . . . . . . . . 42
Viewing the Update Progress
. . . . . . . . . . . . . . 43
Viewing the Inventory Progress . . . . . . . . . . . . 43
Stopping on Update Failure
. . . . . . . . . . . . . . . 43
4 Integrating Server Update
Utility With Dell Management
Console . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Getting Started . . . . . . . . . . . . . . . . . . . . . 45
Using the Patch Management Feature
. . . . . . . . . 45
5 Integrating Server Update
Utility With Dell OpenManage
IT Assistant . . . . . . . . . . . . . . . . . . . . . . . 49
Using the Software Updates Feature . . . . . . . . . . 49
6 Known Issues and Frequently
Asked Questions . . . . . . . . . . . . . . . . . . . 51
Known Issues . . . . . . . . . . . . . . . . . . . . . . 51
Enabling Operating System Devices . . . . . . . . 51
Linux Systems Require
the libstdc++-libc6.2-2.so.3 Library . . . . . . . . 51
Running Linux Updates . . . . . . . . . . . . . . . 51
Running SUU and DUP on a Red Hat
Enterprise Linux (Version 4) System . . . . . . . . 52
Running SUU With the Progress Option . . . . . . 52
Updating Multiple Devices . . . . . . . . . . . . . 52
Updating PERC Firmware . . . . . . . . . . . . . 52
Updating PERC 3/Di Firmware . . . . . . . . . . . 53
Verifying NIC Teaming Software
Compatibility . . . . . . . . . . . . . . . . . . . . 53
Contents 5
Restarting the System Inventory in
the Same Session . . . . . . . . . . . . . . . . . 53
Running SUU From a Network Location . . . . . . 54
Deleting the Temporary Folder . . . . . . . . . . . 54
Updating the H661 Firmware . . . . . . . . . . . . 54
Using the Remote Access
Controller Virtual Media . . . . . . . . . . . . . . 54
Using Special Characters in
the SUU Directory Name . . . . . . . . . . . . . . 54
Running RAC DUP Packages . . . . . . . . . . . . 55
Frequently Asked Questions . . . . . . . . . . . . . . 55
A Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Terms and Definitions . . . . . . . . . . . . . . . . . . 59
B Trusted Platform Module (TPM)
and BitLocker Support . . . . . . . . . . . . . . 63
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6 Contents
Icon Glossary
. . . . . . . . . . . . . . . . . . . . . . 61
1
Overview
Dell™ OpenManage™ Server Update Utility (SUU) is an application that
identifies and applies updates to your system. You can use SUU to update your
Dell system or to view the updates available for any system supported by SUU.
SUU compares the versions of components currently installed on your system
with the update components packaged on the Dell Server Updates DVD.
SUU then displays a comparison report of the versions and provides the
option of updating the components.
NOTE: Only users with administrator (Microsoft® Windows®) or root (Linux)
privileges can perform updates with SUU.
What’s New in This Release?
The following features are introduced in SUU 1.9:
• Upgrading Dell Unified Server Configurator components
SUU 1.9 enables you to upgrade Dell Unified Server Configurator
components using Graphical User Interface (GUI) and Command Line
Interface (CLI). For more information on updrading Dell Unified Server
Configurator, see "
Upgrading Dell Unified Server Configurator".
• Accessing SUU from Dell Management Console
You can now access and use SUU from the Dell Management Console to
upgrade/downgrade your system components. For more information on
using SUU from the Dell Management Console, see "
Update Utility With Dell Management Console".
• Information on a newer version of SUU
From SUU 1.9 onwards, a warning message is displayed if you are not
using
the latest version of SUU. For more information on this feature,
see
"Checking the SUU Version".
Integrating Server
Overview 7
Supported Operating Systems
Microsoft Windows Operating Systems
• Microsoft Windows Server® 2003 R2 Web, Standard and Enterprise
Editions with SP2 (32-bit x86)
• Microsoft Windows Server 2003 R2 Standard, Enterprise, and Datacenter
x64 Editions with SP2
• Microsoft Windows Small Business Server 2003 Standard and
Premium
• Microsoft Windows Server 2008 Core Web, Standard, and Enterprise Editions
(32-bit x86) with SP2
• Microsoft Windows Server 2008 Core Standard, Enterprise, and Datacenter
Editions (x64) with SP2
• Microsoft Windows Essential Business Server 2008 Standard and
Premium
• Microsoft Windows Small Business Server 2008 Standard and
Premium
• Microsoft Windows Storage Server 2008 R2 Express, Workgroup,
Standard, and Enterprise Editions
• Microsoft Windows Unified Data Storage Server 2008 Workgroup,
Standard, and Enterprise Editions
• Microsoft Windows Server 2003 Compute Cluster Edition and Microsoft
Windows Server 2008 HPC Edition
Editions with SP2
Editions
Editions
Linux Operating Systems
•SUSE® Linux Enterprise Server 11
• SUSE Linux Enterprise Server 10 SP2
•Red Hat® Enterprise Linux® 5 server (Update 2) (x86_32)
• Red Hat Enterprise Linux 5 server (Update 2) (x86_64)
• Red Hat Enterprise Linux 4.7 server (x86_32)
• Red Hat Enterprise Linux 4.7 server (x86_64)
8 Overview
Virtualization Operating Systems
•VMware® ESX Version 4.0
• VMware ESX Version 3.5 Update 4
•Microsoft Hyper-V® Server
For detailed information about the various Dell systems and operating systems
that SUU is supported on, see the
This guide is available on the Dell Support website at support.dell.com or on
the Dell Systems Management Tools and Documentation DVD.
Dell Systems Software Support Matrix
.
GUI and CLI
SUU is both a Graphical User Interface (GUI) and a Command Line
Interface (CLI) -based application.
You can use the GUI to:
• View a Comparison Report that displays your system components and
applicable components in the repository.
• Perform an upgrade, downgrade, or an update.
• Browse the repository.
For information on using the GUI, see "Using the Graphical User Interface".
You can use the CLI to:
• Run commands for performing comparisons and updates.
• View the update progress.
For information on using the CLI, see "Using the Command Line Interface".
Overview 9
Other Documents You Might Need
Besides this guide, you can find the following guides either on the Dell Support
website at support.dell.com or on the Dell Systems Management Tools and
Documentation DVD:
•The
•The
Dell Update Packages User's Guide
obtaining and using Dell Update Packages as part of your system update
strategy. A Dell Update Package (DUP) is a self-contained executable in
a
standard package format. Each DUP is designed to update a single
software component on a Dell system. The
User's
Guide
is also available on the
Dell OpenManage Installation and Security User's Guide
complete information on installation procedures and step-by-step
instructions for installing, upgrading, and uninstalling the following
applications on supported operating systems:
– Dell OpenManage Server Administrator
– Dell Remote Access Controller
– Baseboard Management Controller
Dell OpenManage Server Administrator is a comprehensive, one-to-one
systems management solution, designed for system administrators, to
manage systems locally and remotely on a network.
provides information about
Dell Update Packages
Dell Server Updates
DVD.
provides
•The
•The
10 Overview
Dell OpenManage IT Assistant User’s Guide
installing, configuring, and using IT Assistant. IT Assistant provides a
central point to monitor and manage systems on a local area network
(LAN) or wide area network (WAN). By allowing an administrator a
comprehensive view across the enterprise, IT Assistant can increase system
uptime, automate repetitive tasks, and prevent interruption in critical
business operations.
Dell Systems Software Support Matrix
various Dell systems available, the operating systems supported by these
Dell systems, and the Dell OpenManage components that can be installed
on these systems.
has information about
has information about the
•The
Dell Management Console User’s Guide
has information about
installing, configuring, and using Dell Management Console.
Dell
Management Console is a Web-based systems management software,
which is installed on a management station in a networked environment.
Dell Management Console provides a scalable, modular console for basic
hardware management as well as advanced functions, such as asset,
security, and compliance.
•The
Dell Unified Server Configurator User’s Guide
has information on
setting up and using the Unified Server Configurator to perform systems
and storage management tasks throughout your system’s lifecycle. You can
use the Unified Server Configurator to deploy an operating system,
configure a Redundant Array of Independent Disks (RAID), and run
diagnostics to validate the system and attached hardware. The Unified
Server Configurator can be started during the boot sequence and can
function independently of the operating system.
The readme files
These readme files contain the latest information about SUU and
for SUU and DUPs ship on the Dell Server Updates DVD
DUPs
.
in
addition to information about known issues.
The DellSoftwareBundleReport.html file in the repository directory
(<%
systemdrive
%>:\suu\repository) contains details about the contents of
the repository in a readable format. This is an HTML file that you can use as a
quick reference for information about supported systems, packages, bundles,
and other details.
Overview 11
12 Overview
2
Using the Graphical User Interface
The Graphical User Interface (GUI) provides an interactive approach to
perform comparisons and updates using Server Update Utility (SUU).
To launch the GUI, insert the Dell Server Updates DVD into the DVD drive.
If SUU does not launch automatically, navigate to the Dell Server Updates
DVD root directory and launch suulauncher.exe (for Windows systems) or
type suu -g (for both Windows and Linux systems) in a command window.
In the GUI, you can start with a comparison of the components in your
Dell™ system and the components in the repository. You can then proceed to
upgrade, downgrade, update components, or you can browse the repository
for components.
Whenever SUU inventories your system for the list of components installed,
a progress bar that shows the progress of the inventory collection is displayed.
After the progress bar completes 100%, SUU displays the Comparison Report.
NOTE: On the Red Hat Enterprise Linux Server version 5 operating system, DVDs are
auto-mounted with the -noexec mount option. This option does not allow you to
use the autorun feature or run any executable from the DVD. You need to manually
mount the DVD and then run the executables.
NOTE: Ensure that the path from which you run SUU does not exceed
260 characters on the Windows operating system. On Linux systems, ensure that
the path from which you run SUU does not exceed 4096 characters.
Prerequisites
When you start SUU, SUU performs a prerequisites check. In the
prerequisites check, SUU scans your system to determine if a hardware or
software update is required. When the scan is complete, SUU displays the list
of components whose prerequisite conditions are not met. The list of
components may comprise hardware components, the Dell OpenManage™
component (software component), or hardware and software components.
If the components in your system meet the prerequisite conditions, SUU does
not display the prerequisite failure messages. SUU displays the Comparison
Report instead.
Using the Graphical User Interface 13
Software Prerequisite Failure
If the list of components that failed the prerequisite check comprises the
Dell OpenManage component (software component), SUU displays a
software prerequisite failure message as shown in Figure 2-1.
Figure 2-1. Software Prerequisite Failure Message
Fixing the Software Prerequisite Failure
Install the Dell OpenManage component version 4.3 or later before
proceeding with the software upgrade. If the Dell OpenManage component is
of a version earlier than 4.3, the prerequisites check fails.
To install the Dell OpenManage component, see the Dell OpenManage Server
Administrator User’s Guide on the Dell Support website at support.dell.com
or on the Dell Systems Management Tools and Documentation DVD.
You can also click Continue to proceed with the update of hardware
components, if applicable. If you click Continue, the row for the Dell
OpenManage component is disabled in the Comparison Report as shown in
Figure 2-2.
14 Using the Graphical User Interface
Figure 2-2. Dell OpenManage Component Disabled
Hardware Prerequisites Failure
If the list of components that failed the prerequisite check comprises
hardware components, SUU displays a message as shown in Figure 2-3.
Figure 2-3. Hardware Prerequisite Failure Message
Using the Graphical User Interface 15
Fixing the hardware Prerequisite Failure
Install the hardware prerequisites before proceeding with the upgrade,
downgrade, or update. You can also click Continue to proceed with the
upgrade of the Dell OpenManage component, if applicable. To install the
hardware prerequisites:
1
Go to the Dell Support website at
2
Click the icon seen below
3
In the
Drivers and Downloads
•Click
•Click
4
Enter the service tag of your Dell system in the
and click
5
From the
Networking
6
From the
7
From the
and click
8
From the
Select Model
Enter a Tag
Go
. Proceed to step 9.
Select Your Product Model
.
Select Your Product Line
Select Your Product Model
Confirm
.
Operating System
Drivers & Downloads
under the
under the
select the appropriate operating system and language for your system.
9
From the
10
From the table of results displayed, click
Prerequisites v1.0
11
Click
Category
drop-down menu, select
in the
Download Now
File Title(s)
to save the
system. Copy this file to a system that has a CD-burning program and
create a bootable CD from the provided
This creates the
Prerequisites
support.dell.com
.
.
page, perform either of the following steps:
Choose a Model
Choose by Service Tag
menu, select
menu, select
section. Proceed to step 5.
section.
Enter a service tag
field
Servers, Storage,
PowerEdge Server
.
list, select your PowerEdge system,
and
Driver Language
drop-down menus,
Systems Management
.
CD ISO - PowerEdge Updates
column.
PE Updates prereq cd.iso
.iso
file.
file on your
CD.
12
Use the
Prerequisites
NOTE: Set the boot order in your system BIOS such that the CD drive is
placed ahead of the system hard drive.
CD to bring your system up to meet prerequisite levels.
16 Using the Graphical User Interface
13
Boot the system that fails to meet the prerequisites with the
NOTE: An additional reboot may be required to complete the prerequisite
update. Do not remove the CD until the information on the screen prompts
you to do so.
14
When prompted, replace the
Updates
DVD and reboot the system.
Prerequisites
CD with the
Prerequisites
Dell Server
CD.
If you click Continue, all the rows for the hardware components are disabled
in the Comparison Report. If the Dell OpenManage component requires an
upgrade, the corresponding row is enabled in the Comparison Report as
shown in Figure 2-4. You can proceed to upgrade the Dell OpenManage
component.
Figure 2-4. Hardware Components Disabled
Software and Hardware Prerequisites Failure
If the list of components for which the prerequisites failed, comprises the
Dell OpenManage component (software component) and the hardware
components, SUU displays a prerequisite failure message as shown in
Figure 2-5.
Using the Graphical User Interface 17
Figure 2-5. Software and Hardware Prerequisite Failure Message
Fixing the Hardware and Software Prerequisite Failure
You cannot proceed with any hardware or software upgrades without installing
the Dell OpenManage component or the hardware prerequisites. To install
the Dell OpenManage component, see the Dell OpenManage Server
Administrator User’s Guide on the Dell Support website at support.dell.com
or on the Dell Systems Management Tools and Documentation DVD. To install
the hardware prerequisites, perform the steps in "Hardware Prerequisites
Failure".
You can click Continue to view the Comparison Report as shown in Figure 2-6.
All the rows in the Comparison Report are disabled as both, the hardware and
software components, failed to meet the prerequisite conditions.
18 Using the Graphical User Interface
Figure 2-6. Hardware and Software Components Disabled
Continuing With the Upgrade, Downgrade,
or
Update
Select the packages you want to upgrade. You can also downgrade newer
versions of components on your system to the corresponding component
version contained in the Dell Server Updates DVD. For more information
about downgrading components, see "Downgrading Components".
CAUTION: Do not remove the
you are running SUU.
NOTE: When you perform an upgrade, downgrade, or update, SUU copies all the
update packages into a temporary directory on the system. The directory is
%systemdrive%
<
SUU deletes this temporary directory after the update/upgrade/downgrade process
is complete. If a reboot is required to complete the update/upgrade/downgrade
process, the directory is saved until the reboot process is complete.
>:\dell\suu in Microsoft Windows and /var/log/dell/suu in Linux.
Dell Server Updates
Using the Graphical User Interface 19
DVD from the DVD drive when
Checking the SUU Version
From SUU 1.9 onwards, when you launch SUU, a warning message is
displayed if you are not using the latest SUU version and if an SUU version
newer than your current version is available.
Figure 2-7. Version Warning
NOTE: You will see the warning message only if you are running an older version
of SUU.
You can download the latest version of SUU from the Dell Support site at
support.dell.com. However, if you want to continue using your current
version of SUU, click OK to continue.
Comparing System Components With the SUU Repository Components
SUU compares the components installed on your system with the component
versions available in the repository and displays the results in a Comparison
Report. To view the Comparison Report, click your system’s host name
displayed in the left window directory tree.
NOTE: If your system’s host name does not appear in the tree, either you do not
have the correct user privileges, or your system does not support SUU. However,
you can still browse the repository.
The Criticality column in the Comparison Report denotes the importance of
applying the update. There are four levels of criticality: Urgent,
Recommended, Optional, and Inapplicable. These levels are described in
Table 2-1.
20 Using the Graphical User Interface
Table 2-1. Criticality Levels
Criticality Level Status
Urgent It is highly recommended to apply this update as soon as
possible. The update contains changes to improve the
reliability and availability of your Dell system.
Recommended It is recommended to apply this update during your next
scheduled update cycle. The update contains feature
enhancements or changes that help keep your system
software current and compatible with other system
modules (firmware, BIOS, drivers, and software).
Optional It is recommended that you review the specifics about the
update to determine if it applies to your system.
The update contains changes that impact only certain
configurations, or provides new features that may/may not
apply to your environment.
Inapplicable This update is not applicable on your system.
The component version on your system equals the
repository version and hence, no update is required.
For every component on your system that is current with the version in the
SUU repository, SUU displays a green checkmark icon .
For system components that are newer than the repository version
components, SUU enables the Enable Downgrade check box. Select the
Enable Downgrade check box and click the Downgrade button to downgrade
these system components to the repository versions. For information on
downgrading components, see "Downgrading Components".
NOTE: The Enable Downgrade check box is enabled only if there is a component
on the system that is newer than the repository version component.
SUU displays the Inapplicable icon if the component version on your system
equals the repository version. In that case, the update is not applicable on
your system.
Using the Graphical User Interface 21
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