Dell Server Update Utility 7.4 User Manual

Dell OpenManage Server Update Utility Version 7.4

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™, Venue and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware®, vMotion®, vCenter®, vCenter SRM™ and vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States or other countries. IBM® is a registered trademark of International Business Machines Corporation.

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Contents

1 About Dell OpenManage Server Update Utility.................................................5

Key Features and Functionalities.......................................................................................................... 5

What's New in This Release.................................................................................................................. 6

Supported Operating Systems..............................................................................................................6

Accessing Documents From Dell Support Site.................................................................................... 6

2 About Graphical User Interface Mode.................................................................9

Launching SUU in a GUI Mode............................................................................................................. 9

Prerequisite Failure Messages...............................................................................................................9

Software Prerequisite Failure MessageHardware Prerequisite Failure MessageSoftware

and Hardware Prerequisite Failure Message.................................................................................. 9

Fixing the Software Prerequisite Failure............................................................................................. 10

Fixing the Hardware Prerequisite Failure............................................................................................10

Creating a Prerequisites Media..................................................................................................... 10

Comparison Report............................................................................................................................. 11

Criticality Levels..............................................................................................................................11

Comparison Report Features........................................................................................................ 12

Upgrading System Components.........................................................................................................12

Downgrading System Components................................................................................................... 13

Updating System Components...........................................................................................................13

Updating Failures.................................................................................................................................14

3 About Command Line Interface Mode.............................................................. 15

Launching SUU in a CLI Mode............................................................................................................ 15

List of CLI Commands.........................................................................................................................15

4 Integrating Server Update Utility With Other Components........................ 17

Integrating SUU With OpenManage Essentials...................................................................................17

Selecting a Catalog Source Using SUU.........................................................................................17

Integrating SUU With Dell Management Console..............................................................................17

Using the Patch Management Feature......................................................................................... 18

Setting up a Proxy..........................................................................................................................18

Downloading .cab Files................................................................................................................. 19

Specifying the Location of the DUP Download Packages...........................................................19

Creating A Custom SUU Using Dell Repository Manager..................................................................19

Exporting as a SUU..............................................................................................................................20

5 Known Issues and Frequently Asked Questions.............................................23

Known Issues.......................................................................................................................................23

Launch Issues................................................................................................................................ 23

Timeout due to USB Arbitration Service.......................................................................................23

Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System........ 23

DUP Fails on 64–bit Red Hat Enterprise Linux Operating System..............................................24

Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution............................... 24

Enabling Operating System Devices.............................................................................................24

Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++- libc6.2-2.so.3 Library

to run SUU..................................................................................................................................... 24

Running Linux Updates................................................................................................................. 25

Running SUU With the Progress Option.......................................................................................25

Updating Multiple Devices............................................................................................................ 25

Updating PERC Firmware..............................................................................................................25

Restarting the System Inventory in the Same Session.................................................................25

Running SUU From a Network Location......................................................................................26

Deleting the Temporary Folder.................................................................................................... 26

Updating the H661 Firmware........................................................................................................26

Using the Remote Access Controller Virtual Media.....................................................................26

Using Special Characters in the SUU Directory Name................................................................ 26

Running RAC DUP Packages........................................................................................................ 26

Frequently Asked Questions...............................................................................................................26

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a

disk into drive"?..............................................................................................................................26

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory

Collector." What causes this error and how can I fix it?.............................................................. 27

Why do I get a pop-up box titled "Unsafe Removal of Device"?.................................................27

When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not

displayed in the tree...................................................................................................................... 27

When I run SUU, why do I not see the Comparison Report? Why can I not update the

system?.......................................................................................................................................... 27

Why do I get a message saying, "Inventory operation exceeded specified time-out" when

I try to run a Dell Update Package at the same time as SUU?.....................................................27

I cannot start SUU. The "Another instance of SUU is already running" message is

displayed even though no other instance of SUU is running on the system..............................27

I cannot start Server Administrator after updating using SUU.....................................................28

I cannot update BIOS versions using SUU................................................................................... 28

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the

disk" message is displayed............................................................................................................ 28

About Dell OpenManage Server Update Utility

Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying updates to the system.

You can use SUU to update the Dell PowerEdge system or to view the updates available for systems supported by SUU. SUU compares the versions of components currently installed on the system with update components packaged on the Dell PowerEdge Server Update Utility media.

SUU displays a comparison report of the versions and provides various options for updating the components.

NOTE: Only users with administrator (Microsoft Windows) or root (Linux) privileges can perform updates using SUU.

Key Features and Functionalities

This section describes key features and functionalities of Dell OpenManage Server Update Utility (SUU).

Table 1. Features and Functionalities

Feature Description

Prerequisite Failure Messages List of error messages displayed when the prerequisite conditions

are not met. For more information, see Prerequisite Failure

Messages.

Fixing Prerequisite Failures Allows you to fix the hardware or software prerequisite failures. For

more information, see Fixing the Software Prerequisite Failure and

Fixing the Hardware Prerequisite Failure.

Comparison Report Displays a list of component versions installed on the system that

do not match the versions on the repository. For more information, see Comparison Report.

Upgrading or Downgrading or Updating System Components

Running SUU from Network Location

CLI Commands List of commands that help you to perform comparisons and

Allows you to upgrade or downgrade or update your system components if their versions vary from the repository version. For more information, see Upgrading System Components,

Downgrading System Components, and Updating System Component.

Enables you to run SUU and upgrade or downgrade or update components on multiple systems. For more information, see

Running SUU from a Network Location.

updates in the CLI mode. For more information, see List of CLI

Command.

Feature Description

Dependency Feature which provides information about the available updates for

a device. SUU enables certain tools and applications to determine if a set of conditions or requirements are met. These conditions or requirements are called dependencies. Following are the types of dependency: Pre-requisites and Co-requisites. For more information, see Comparison Report.

What's New in This Release

The new features for this release include:

• Support for a new feature, dependency, which displays the available updates for the device present in the comparison report. For more information, see Key Features and Functionalities.

• Support for Dell PowerEdge VRTX systems.

Supported Operating Systems

For Windows:

• Microsoft Windows Server 2012 R2

• Microsoft Windows Server 2012, Essentials, Enterprise, datacenter and Foundation x64 Editions

• Microsoft Windows Server 2008 R2 Foundation, Standard, Enterprise, and data center and web x64 Editions with SP2

• Microsoft Windows Server 2008 SP2 Foundation, Standard, Enterprise, and data center and web x86 and x64 Editions with SP2

For Linux:

• SUSE Linux Enterprise Server 10 SP4 (32 and 64 - bit)

• SUSE Linux Enterprise Server 11 SP3 (32 and 64 - bit)

• Red Hat Enterprise Linux 5 update 9 (32 and 64 - bit)

• Red Hat Enterprise Linux 6 update 5 (64 - bit)

• VMware ESX 4.1 U3

• Citrix XenServer 6.2

For detailed information on various Dell systems and operating systems on which SUU is supported, see the Dell Systems Software Support Matrix at dell.com/openmanagemanuals.

Accessing Documents From Dell Support Site

You can access the required documents in one of the following ways:

• From the following links:

– For all Systems Management documents — dell.com/softwaresecuritymanuals – For Enterprise Systems Management documents — dell.com/openmanagemanuals – For Remote Enterprise Systems Management documents — dell.com/esmmanuals – For Serviceability Tools documents — dell.com/serviceabilitytools

– For Client Systems Management documents — dell.com/OMConnectionsClient – For OpenManage Connections Enterprise Systems Management documents — dell.com/

OMConnectionsEnterpriseSystemsManagement

– For OpenManage Connections Client Systems Management documents — dell.com/

OMConnectionsClient

• From Dell Support site as follows:

– Go to dell.com/support/manuals. – In the Tell us about your Dell system section, under No, select Choose from a list of all Dell

products and click Continue. – In the Select your product type section, click Software and Security. – In the Choose your Dell Software section, click the required link from the following:

* Client System Management

* Enterprise System Management

* Remote Enterprise System Management

* Serviceability Tools – To view the document, click the required product version.

• Using search engines as follows:

– Type the name and version of the document in the Search box.

About Graphical User Interface Mode

The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates.

You can use the GUI to:

• View the system comparison report which displays the system inventoried device versions, applicable Dell update package (DUP) versions, and the devices that require an update.

• Perform an upgrade, downgrade, or a system set update.

• Browse the repository to view the applicable components of all the platforms in the SUU DVD.

Launching SUU in a GUI Mode

You can run SUU from a network location or from the location where the SUU DVD is mounted. To update components on multiple systems:

1. Access the system on the network on which SUU is installed or choose the path where the DVD is

mounted.

2. To launch the SUU GUI, double-click the suulauncher.exe file.

The components that need to be updated are displayed in the Comparison Report.

NOTE: The suulauncher.exe file is applicable only for systems running Windows.

3. Click Update, Upgrade, or Downgrade. To update all the components in a single session, select

Enable System Set Update before clicking Update.

4. Click Yes to continue or No to cancel.

If you click Yes, SUU displays the Update dialog box that displays the progress of the update, upgrade, or downgrade.

5. Click OK when the update, upgrade, or downgrade is complete.

The updates are reflected in the Comparison Report.

Prerequisite Failure Messages

The failure messages and their respective fixes are displayed due to failed components.

Software Prerequisite Failure Message

Prerequisite Failure Message:

Your system does not meet the required prerequisites for installing the Dell OpenManage software component. Therefore, the row for the software component is disabled in the Comparison Report. Click Continue to update the applicable hardware components.

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