Dell Server Update Utility 7.3 User Manual
Dell OpenManage Server Update Utility Version 7.3
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
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Contents
1 About Dell OpenManage Server Update Utility..................................................................... 5
Key Features and Functionalities..............................................................................................................................5
What's New In This Release.................................................................................................................................... 5
Feature Overview......................................................................................................................................................6
DUP Support for PCIe-SSD firmware and driver................................................................................................6
Supported Operating Systems..................................................................................................................................6
Accessing Documents From Dell Support Site.........................................................................................................7
2 About GUI Mode..........................................................................................................................9
Prerequisite Failure Messages.................................................................................................................................9
Software Prerequisite Failure MessageHardware Prerequisite Failure MessageSoftware and
Hardware Prerequisite Failure Message...........................................................................................................9
Fixing the Software Prerequisite Failure................................................................................................................ 10
Fixing the Hardware Prerequisite Failure...............................................................................................................10
Creating a Prerequisites media........................................................................................................................10
Comparison Report................................................................................................................................................. 11
Criticality Levels............................................................................................................................................... 11
Comparison Report Features............................................................................................................................11
Upgrading System Components............................................................................................................................. 12
Downgrading System Components........................................................................................................................ 12
Updating System Components................................................................................................................................13
Updating Failures....................................................................................................................................................13
Running SUU from a Network Location..................................................................................................................13
3 About CLI Mode.........................................................................................................................15
List of CLI Commands..............................................................................................................................................15
4 Integrating Server Update Utility With Other Components................................................17
Integrating SUU With OpenManage Essentials..................................................................................................... 17
Selecting a catalog source using SUU.............................................................................................................17
Integrating SUU With Dell Management Console.................................................................................................. 17
Using the Patch Management Feature............................................................................................................ 18
Setting Up a Proxy............................................................................................................................................18
Downloading .cab files.....................................................................................................................................19
Specifying the location of the DUP download packages.................................................................................19
Creating A Custom SUU Using Dell Repository Manager.......................................................................................19
Exporting as a SUU................................................................................................................................................. 20
Integrating SUU With Dell OpenManage IT Assistant............................................................................................21
Using the Software Updates Feature...............................................................................................................21
Logging into IT Assistant..................................................................................................................................21
5 Known Issues and Frequently Asked Questions..................................................................23
Known Issues..........................................................................................................................................................23
Launch Issues.................................................................................................................................................. 23
Timeout Due to USB Arbitration Service..........................................................................................................23
Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System............................. 23
DUP Fails on 64–bit Red Hat Enterprise Linux Operating System.................................................................... 24
Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution....................................................24
Enabling Operating System Devices................................................................................................................ 24
Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++- libc6.2-2.so.3 Library to run SUU............ 24
Running Linux Updates.....................................................................................................................................24
Running SUU With the Progress Option...........................................................................................................25
Updating Multiple Devices...............................................................................................................................25
Updating PERC Firmware................................................................................................................................. 25
Restarting the System Inventory in the Same Session.................................................................................... 25
Running SUU From a Network Location...........................................................................................................25
Deleting the Temporary Folder.........................................................................................................................25
Updating the H661 Firmware............................................................................................................................26
Using the Remote Access Controller Virtual Media........................................................................................ 26
Using Special Characters in the SUU Directory Name....................................................................................26
Running RAC DUP Packages............................................................................................................................26
Frequently Asked Questions...................................................................................................................................26
Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?......26
When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector."
What causes this error and how can I fix it?................................................................................................... 26
Why do I get a pop-up box titled "Unsafe Removal of Device"?.......................................................................26
When using the SUU GUI to perform an update, a message is displayed asking me to see the User's
Guide for information on possible causes of why a server object is not displayed in the tree....................... 27
When I run SUU, why do I not see the Comparison Report? Why can I not update the system?....................27
Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a
Dell Update Package at the same time as SUU?............................................................................................. 27
I cannot start SUU. The "Another instance of SUU is already running" message is displayed even
though no other instance of SUU is running on the system.............................................................................27
I cannot start Server Administrator after updating using SUU........................................................................ 27
I cannot update BIOS versions using SUU.......................................................................................................27
I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk"
message is displayed.
...................................................................................................................................... 28
1
About Dell OpenManage Server Update Utility
Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying updates to the
system.
You can use SUU to update the Dell PowerEdge system or to view the updates available for systems supported by SUU.
SUU compares the versions of components currently installed on the system with update components packaged on the
Dell PowerEdge Server Update Utility
SUU displays a comparison report of the versions and provides various options for updating the components.
NOTE: Only users with administrator (Microsoft Windows) or root (Linux) privileges can perform updates using
SUU.
Key Features and Functionalities
This section describes key features and functionalities of Dell OpenManage Server Update Utility (SUU).
Table 1. Features and Functionalities
Feature Description
Prerequisite Failure Messages List of error messages displayed when the prerequisite conditions are not
Fixing Prerequisite Failures Allows you to fix the hardware or software prerequisite failures. For more
media.
met. For more information, see Prerequisite Failure Messages.
information, see Fixing the Software Prerequisite Failure and Fixing the
Hardware Prerequisite Failure.
Comparison Report Displays a list of component versions installed on the system that do not
match the versions on the repository. For more information, see Comparison
Report.
Upgrading or Downgrading or
Updating System Components
Running SUU from Network Location Enables you to run SUU and upgrade or downgrade or update components on
CLI Commands List of commands that help you to perform comparisons and updates in the
Allows you to upgrade or downgrade or update your system components if
their versions vary from the repository version. For more information, see
Upgrading System Components, Downgrading System Components, and
Updating System Component.
multiple systems. For more information, see Running SUU from a Network
Location.
CLI mode. For more information, see List of CLI Command.
What's New In This Release
The new features for this release include:
• SUU support on 32 and 64 – bit for Red Hat Enterprise Linux 5.9 (32 and 64 - bit)
5
• SUU support on 32 – bit for Red Hat Enterprise Linux 5.9 (32 - bit)
• SUU support on 32 and 64 – bit for Red Hat Enterprise Linux 6.4 (32 and 64 - bit)
• SUU support on 32 – bit for Citrix XenServer 6.2
Feature Overview
This section describes the overview of the Server Update Utility (SUU) supported features.
DUP Support for PCIe-SSD firmware and driver
Dell PowerEdge Express Flash Peripheral Component Interconnect Express (PCIe) Solid-State Device (SSD) is a high
performance storage device designed for solutions requiring low latency, high input output operations per second
(IOPS), and enterprise class storage reliability and serviceability. Dell PowerEdge Express Flash PCIe-SSD is based on
Single Level Cell (SLC) NAND flash technology with a high-speed PCIe 2.0 compliant interface. The high-speed PCIe 2.0
compliant interface helps improve the performance for I/O bound solutions.
NOTE: Firmware update for PCIe-SSD device is supported on Red Hat Enterprise Linux 5_x64, SLES10_x64 and
windows operating systems.
Supported Operating Systems
For Windows:
• Microsoft Windows Server 2012, Essentials, Enterprise, datacenter and Foundation x64 Editions
• Microsoft Windows Server 2008 R2 Foundation, Standard, Enterprise, and data center and web x64 Editions with
SP2
• Microsoft Windows Server 2008 SP2 Foundation, Standard, Enterprise, and data center and web x86 and x64
Editions with SP2
• Microsoft Windows Small Business Server 2011 Essentials
• Microsoft Windows Small Business Server 2011 (x64) Standard and Essential Editions
• Microsoft Windows Essential Business Server 2008 Standard and Premium Editions (x64) with SP1
• Microsoft Windows Server 2008 R2 SP1 HPC Edition
• Microsoft Windows Storage Server 2008 Basic, Standard, Enterprise, and Workgroup with SP2
• Microsoft Windows Storage Server 2008 Express, Workgroup, Enterprise and standard with R2
• Microsoft Hyper-V Server 2008 R2
For Linux:
• SUSE Linux Enterprise Server 11 SP2 (32 and 64 - bit)
• SUSE Linux Enterprise Server 10 SP4 (32 and 64 - bit)
• Red Hat Enterprise Linux 5 update 8 (32 - bit)
• Red Hat Enterprise Linux 5 update 8 (32 and 64 - bit)
• Red Hat Enterprise Linux 5 update 9 (32 - bit)
• Red Hat Enterprise Linux 5 update 9 (32 and 64 - bit)
• Red Hat Enterprise Linux 6 update 3 (32 and 64 - bit)
• Red Hat Enterprise Linux 6 update 4 (32 and 64 - bit)
• VMware ESX versions 4.1 U3
• Citrix XenServer V6.1
6
• Citrix XenServer V6.2
For detailed information on various Dell systems and operating systems on which SUU is supported, see the at
Systems Software Support Matrix
dell.com/openmanagemanuals.
Accessing Documents From Dell Support Site
To access the documents from Dell Support site:
1. Go to dell.com/support/manuals.
2. In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click
Continue.
3. In the Select your product type section, click Software and Security.
4. In the Choose your Dell Software section, click the required link from the following:
– Client System Management
– Enterprise System Management
– Remote Enterprise System Management
– Serviceability Tools
5. To view the document, click the required product version.
NOTE: You can also directly access the documents using the following links:
• For Enterprise System Management documents — dell.com/openmanagemanuals
• For Remote Enterprise System Management documents — dell.com/esmmanuals
• For Serviceability Tools documents — dell.com/serviceabilitytools
• For Client System Management documents — dell.com/OMConnectionsClient
• For OpenManage Connections Enterprise systems management documents — dell.com/
OMConnectionsEnterpriseSystemsManagement
• For OpenManage Connections Client systems management documents — dell.com/OMConnectionsClient
Dell
7
8
2
About GUI Mode
The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates.
You can use the GUI to:
• View a Comparison Report that displays the system components and applicable components in the repository.
• Perform an upgrade, downgrade, or a system set update.
• Browse the repository.
Prerequisite Failure Messages
The failure messages and their respective fixes are displayed due to failed components.
Software Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites for installing the Dell
OpenManage software component. Therefore, the row for the software component is
disabled in the Comparison Report. Click Continue to update the applicable
hardware components.
Hardware Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites for some of the hardware
component(s). Therefore, all the rows for the hardware component(s) are
disabled in the Comparison Report. Click Continue to update the applicable Dell
OpenManage software component.
Software and Hardware Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites for some of the hardware
component(s) and for installing the Dell OpenManage software component.
Therefore, all the rows will be disabled in the Comparison Report.
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