Dell OpenManage Server Update Utility Version 7.2
User's Guide
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
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Contents
Notes, Cautions, and Warnings...................................................................................................2
1 About Dell OpenManage Server Update Utility.....................................................................7
Key Features and Functionalities..............................................................................................................................7
What's New In This Release....................................................................................................................................7
Feature Overview......................................................................................................................................................8
DUP Support for PCIe-SSD firmware and driver................................................................................................8
QLogic Network Interface Card.........................................................................................................................8
Intel Network Interface Card.............................................................................................................................8
Emulex Network Interface Card.........................................................................................................................8
Daisy Chained SEP and Expander......................................................................................................................8
SWRAID 3.0........................................................................................................................................................8
Supported Operating Systems..................................................................................................................................8
Other Documents You May Need.............................................................................................................................9
2 About GUI Mode........................................................................................................................11
Prerequisite Failure Messages...............................................................................................................................11
Software Prerequisite Failure MessageHardware Prerequisite Failure MessageSoftware and
Hardware Prerequisite Failure Message.........................................................................................................11
Fixing the Software Prerequisite Failure................................................................................................................11
Fixing the Hardware Prerequisite Failure...............................................................................................................12
Creating a Prerequisites media........................................................................................................................12
Comparison Report.................................................................................................................................................12
Criticality Levels...............................................................................................................................................13
Comparison Report Features............................................................................................................................13
Upgrading System Components.............................................................................................................................14
Downgrading System Components........................................................................................................................14
Updating System Components................................................................................................................................14
Updating Failures....................................................................................................................................................15
Running SUU from a Network Location..................................................................................................................15
3 About CLI Mode.........................................................................................................................17
List of CLI Commands..............................................................................................................................................17
4 Integrating Server Update Utility With Other Components................................................19
Integrating Server Update Utility With Dell Management Console........................................................................19
Using the Patch Management Feature............................................................................................................19
Setting Up a Proxy............................................................................................................................................20
Downloading .cab files.....................................................................................................................................20
Specifying the location of the DUP download packages.................................................................................20
Integrating Server Update Utility With Dell OpenManage IT Assistant.................................................................20
Using the Software Updates Feature...............................................................................................................21
Logging into IT Assistant..................................................................................................................................21
Integrating SUU with OpenManage Essentials......................................................................................................21
About OpenManage Essentials........................................................................................................................21
Selecting a catalog source using SUU.............................................................................................................22
Creating a custom Server Update Utility (SUU) using Dell Repository Manager...................................................22
Exporting as a SUU.................................................................................................................................................22
5 Known Issues and Frequently Asked Questions..................................................................25
Known Issues..........................................................................................................................................................25
Launch Issues..................................................................................................................................................25
Timeout Due to USB Arbitration Service..........................................................................................................25
Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System.............................25
DUP Fails on 64–bit Red Hat Enterprise Linux Operating System....................................................................26
Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution....................................................26
Enabling Operating System Devices................................................................................................................26
Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++- libc6.2-2.so.3 Library to run SUU............26
Running Linux Updates.....................................................................................................................................26
Running SUU With the Progress Option...........................................................................................................27
Updating Multiple Devices...............................................................................................................................27
Updating PERC Firmware.................................................................................................................................27
Restarting the System Inventory in the Same Session....................................................................................27
Running SUU From a Network Location...........................................................................................................27
Deleting the Temporary Folder.........................................................................................................................27
Updating the H661 Firmware............................................................................................................................28
Using the Remote Access Controller Virtual Media........................................................................................28
Using Special Characters in the SUU Directory Name....................................................................................28
Running RAC DUP Packages............................................................................................................................28
Frequently Asked Questions...................................................................................................................................28
Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?......28
When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector."
What causes this error and how can I fix it?...................................................................................................28
Why do I get a pop-up box titled "Unsafe Removal of Device"?.......................................................................28
When using the SUU GUI to perform an update, a message is displayed asking me to see the User's
Guide for information on possible causes of why a server object is not displayed in the tree.
When I run SUU, why do I not see the Comparison Report? Why can I not update the system?....................29
Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a
Dell Update Package at the same time as SUU?.............................................................................................29
......................29
I cannot start SUU. The "Another instance of SUU is already running" message is displayed even
though no other instance of SUU is running on the system.............................................................................29
I cannot start Server Administrator after updating using SUU........................................................................29
I cannot update BIOS versions using SUU.......................................................................................................29
I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk"
message is displayed.
......................................................................................................................................30
6
1
About Dell OpenManage Server Update Utility
Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying updates to the
system.
You can use SUU to update the Dell PowerEdge system or to view the updates available for systems supported by SUU.
SUU compares the versions of components currently installed on the system with update components packaged on the
Dell PowerEdge Server Update Utility
SUU displays a comparison report of the versions and provides various options for updating the components.
NOTE: Only users with administrator (Microsoft Windows) or root (Linux) privileges can perform updates using
SUU.
Key Features and Functionalities
This section describes key features and functionalities of Dell OpenManage Server Update Utility (SUU).
Table 1. Features and Functionalities
Feature Description
Prerequisite Failure Messages List of error messages displayed when the prerequisite conditions are not
Fixing Prerequisite Failures Allows you to fix the hardware or software prerequisite failures. For more
media.
met. For more information, see Prerequisite Failure Messages.
information, see Fixing the Software Prerequisite Failure and Fixing the
Hardware Prerequisite Failure.
Comparison Report Displays a list of component versions installed on the system that do not
match the versions on the repository. For more information, see Comparison
Report.
Upgrading or Downgrading or
Updating System Components
Running SUU from Network Location Enables you to run SUU and upgrade or downgrade or update components on
CLI Commands List of commands that help you to perform comparisons and updates in the
Allows you to upgrade or downgrade or update your system components if
their versions vary from the repository version. For more information, see
Upgrading System Components, Downgrading System Components, and
Updating System Component.
multiple systems. For more information, see Running SUU from a Network
Location.
CLI mode. For more information, see List of CLI Command.
What's New In This Release
• SUU 64–bit support on Microsoft Windows Server 2012
• SUU 64–bit support on SUSE Linux Enterprise Server 11 SP2 x86_64
• SUU 64–bit support on SUSE Linux Enterprise Server 10 SP4 x86_64
7
• SUU 64–bit support on Red Hat Enterprise Linux 5 update 8 x86_64
• SUU 64–bit support on Red Hat Enterprise Linux 6 update 3 x86_64.
Feature Overview
This section describes the overview of the Server Update Utility (SUU) supported features.
DUP Support for PCIe-SSD firmware and driver
Dell PowerEdge Express Flash Peripheral Component Interconnect Express (PCIe) Solid State Device (SSD) is a high
performance storage device designed for solutions requiring low latency, high input output operations per second
(IOPS), and enterprise class storage reliability and serviceability. The Dell PowerEdge Express Flash PCIe SSD is based
on Single Level Cell (SLC) NAND flash technology with a high-speed PCIe 2.0 compliant interface. The high-speed PCIe
2.0 compliant interface helps improve the performance for I/O bound solutions.
NOTE: Firmware update for PCIe-SSD device is supported on RHEL5_x64, SLES10_x64 and windows operating
systems.
QLogic Network Interface Card
Added firmware and driver update support for QLogic NIC cards.
Intel Network Interface Card
Added firmware and driver update support for Intel NIC cards.
Emulex Network Interface Card
Added firmware and driver update support for Emulex NIC cards.
Daisy Chained SEP and Expander
For 7.0 and later releases, internal Backplanes are cascaded together to extended available Hard Disk Drive (HDD) on a
system. DUP now supports flashing upstream and downstream backplane, where upstream and downstream can be
Storage Enclosure Processor (SEP) or Expander Backplane.
SWRAID 3.0
S110 is a new software Raid adapter supported in 7.0 release. DUP now supports updating of the S110 Driver.
Supported Operating Systems
• Microsoft Windows Server 2012
• Microsoft Windows Server 2008 R2 Foundation, Standard, Enterprise, and Datacenter and Web x64 Editions with
SP2
• Microsoft Windows Server 2008 SP2 Foundation, Standard, Enterprise, and Datacenter and Web x86 and x64
Editions with SP2
• Microsoft Windows Small Business Server 2011 Essentials
8
• Microsoft Windows Small Business Server 2011 Standard and Premium Editions
• Microsoft Windows Essential Business Server 2008 Standard and Premium Editions (x64) with SP1
• Microsoft Windows Server 2008 R2 SP1 HPC Edition
• Microsoft Windows Storage Server 2008 Basic, Standard, Enterprise and workgroup with SP2
• Microsoft Windows Storage Server 2008 Express, Workgroup, Enterprise and standard with R2
• SUSE Linux Enterprise Server 11 SP2 x86_64
• SUSE Linux Enterprise Server 10 SP4 x86_64
• Red Hat Enterprise Linux 5 update 8 x86_64
• Red Hat Enterprise Linux 6 update 3 x86_64
• VMware ESX versions 4.1 U3
• Citrix XenServer V6.1
• Microsoft Hyper-V Server 2008 R2
For detailed information on various Dell systems and operating systems on which SUU is supported, see the
Systems Software Support Matrix
This version of SUU (7.2) supports PowerEdge 9th – 12th Generation servers.
at www.dell.com/support/manuals.
Dell
Other Documents You May Need
1. Go to www.dell.com/support/manuals.
2. Navigate to Product Type → Software, Monitors, Electronics & Peripherals → Software → Enterprise System
Management . .
NOTE: Click the relevant version to view all the documents for a particular release.
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2
About GUI Mode
The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates.
You can use the GUI to:
• View a Comparison Report that displays the system components and applicable components in the repository.
• Perform an upgrade, downgrade, or a system set update.
• Browse the repository.
Prerequisite Failure Messages
The failure messages and their respective fixes are displayed due to failed components.
Software Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites for installing the Dell
OpenManage software component. Therefore, the row for the software component is
disabled in the Comparison Report. Click Continue to update the applicable
hardware components.
Hardware Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites for some of the hardware
component(s). Therefore, all the rows for the hardware component(s) are
disabled in the Comparison Report. Click Continue to update the applicable Dell
OpenManage software component.
Software and Hardware Prerequisite Failure Message
Prerequisite Failure Message:
Your system does not meet the required prerequisites for some of the hardware
component(s) and for installing the Dell OpenManage software component.
Therefore, all the rows will be disabled in the Comparison Report.
Fixing the Software Prerequisite Failure
When you launch Dell OpenManage Server Update Utility (SUU) in the GUI mode and the prerequisite check fails
perform the following:
1. Install the Dell OpenManage SUU version 4.3 or later.
2. Proceed with the upgrade, downgrade, or update of the components.
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Fixing the Hardware Prerequisite Failure
When you launch Dell OpenManage Server Update Utility (SUU) in the GUI mode and the prerequisites check for the
hardware component fails, you must install the hardware prerequisites before proceeding with the upgrade, downgrade,
or update of the components. Dell DUP HDD firmware update utility related to system memory utilization requires
minimum of 8GB to 16GB RAM in the server.
To install the hardware prerequisites:
1. Use the Prerequisites media to bring the system up to meet the prerequisite levels.
NOTE: Set the boot order in the system BIOS such that the media drive is placed ahead of the system hard
drive.
2. Boot the system that fails to meet the prerequisites with the Prerequisites media.
NOTE: An additional reboot may be required to complete the prerequisite update. Do not remove the media
until the information on the screen prompts you to do so.
3. When prompted, replace the Prerequisites media with the Dell Server Updates media and reboot the system.
Creating a Prerequisites media
To create the prerequisites media:
1. Go to www.dell.com/support.
2. Under Support for Enterprise IT, click Start Here.
3. Click Drivers & Downloads.
4. In the Drivers and Downloads page, perform one of the following steps:
a) Under the Choose a Model section, click Select Model and proceed to step 5.
b) Under the Choose by Service Tag section, click Enter a Tag and proceed to step 6.
5. In the Enter a service tag field, enter the service tag of the Dell system, click Go, and Proceed to step 9.
6. From the Select the Product Family list, select Servers, Storage, Networking.
7. From the Select the Product Line list, select PowerEdge Server.
8. From the Select the Product Model list, select the PowerEdge system, and click Confirm.
9. From the Operating System and Driver Language drop-down lists, select the appropriate operating system and
language for the system.
10. From the Category drop-down list, select Systems Management.
11. From the table of results displayed, click CD ISO - PowerEdge Updates Prerequisites v1.0 in the File Title(s) column.
12. Click Download Now to save the PE Updates prereq cd.iso file on the system. Copy this file to a system that has a
media-burning program and create a bootable media from the provided .iso file.
This bootable media is the Prerequisites media.
Comparison Report
SUU compares the component versions installed on the system with the component versions available in the repository
and displays the results in a Comparison Report with criticality levels.
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Criticality Levels
The Criticality column in the Comparison Report denotes the importance of applying the update. For more information on
the criticality levels and their corresponding status, see the table below.
Table 2. Criticality Levels
Criticality Level Status
Urgent
Recommended
Optional
Inapplicable The update is not applicable on the system. The
The update contains changes to improve the reliability and
availability of the Dell system.
It is recommended that you apply this update immediately.
The update contains feature enhancements or changes
that help keep the system software current and
compatible with other system modules (firmware, BIOS,
drivers, and application).
It is recommended that you apply this update during the
next scheduled update cycle.
The update contains changes that impact only certain
configurations, or provides new features that may/may not
apply to the environment.
It is recommended that you review the update
specifications to determine if it applies to the system.
component version on the system is the same as the
repository version and hence, no update is required.
Comparison Report Features
You can view, sort or export the Comparison Report.
Table 3. Comparison Report Features
Tasks Action
Viewing Report To view the report, in the left pane, click the system’s host
name.
Sorting Columns To sort columns, click the column names.
NOTE: The columns are sorted in the ascending or
descending order.
Exporting Report To export the report, click Export Report.
NOTE: You can save the report in a .csv, .html, or .xml
format on the system.
For a Windows operating system, make sure the
name of the report or the path that you save the
report does not exceed 260 characters.
For a Linux operating system, make sure the name of
the report does not exceed 255 characters or the path
that you save the report does not exceed 4096
characters.
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Upgrading System Components
SUU compares the components installed on the system with the component versions available in the repository. If the
system components are older than the repository version, SUU enables the Upgrade button on the upper right corner of
the Comparison Report.
To upgrade repository components:
1. Select the components that you want to upgrade.
2. Click Upgrade to apply the components that you have selected.
3. In the Confirm Update dialog box, click Yes to confirm and continue or No to cancel.
4. While upgrading the components, SUU displays an update report. After completion, SUU displays an Update
Complete dialog box.
5. Click OK.
The status of the upgrade is reflected in the Comparison Report.
NOTE: When you perform an upgrade, SUU copies all the update packages into a temporary directory on the
system: <%systemdrive%>:\dell\suu in case of Microsoft Windows operating system and /var/log/dell/suu in case
of Linux operating systems. SUU deletes this temporary directory after the upgrade process is complete. If a reboot
is required to complete the upgrade process, the directory is saved until the reboot process is complete.
CAUTION: Do not remove the Dell Server Updates DVD from the DVD drive when you are running SUU.
Downgrading System Components
SUU compares the components installed on the system with the component versions available in the repository. If the
system components version is greater than the repository version, SUU enables the Enable Downgrade button on the
upper right corner of the Comparison Report.
To downgrade repository components:
1. Select Enable Downgrade.
SUU disables Enable System Set Update and selects only those components that are greater than the repository
version components that can be downgraded.
2. Select Downgrade on the SUU GUI , all downgradeable components are automatically selected.
3. In the Confirm Update dialog box, click Yes to confirm and continue or No to cancel.
While downgrading the components, SUU displays an update report. After completion, SUU displays an Update
Complete dialog box.
4. Click OK.
The status of the downgrade is reflected in the Comparison Report.
Updating System Components
SUU compares the components installed on the system with the component versions available in the repository. If some
system components are newer than the repository version and vice versa, SUU enables the Update button on the upper
right corner of the Comparison Report.
To upgrade and downgrade components in a single session:
1. Select Enable System Set Update.
14
SUU disables Enable Downgrade and Upgrade changes to Update. All the components that can be updated are
selected in the Comparison Report.
2. Click the Update button.
The Confirm Update dialog box with a list of components to be updated is displayed.
3. Click Yes to proceed with the update or No to cancel the update.
If you click Yes, SUU displays the Update dialog box that shows the progress of the update.
4. Click OK when the update is complete.
The status of the update is reflected in the Comparison Report.
Updating Failures
While updating the system components, if a particular component fails to get updated, you can choose to continue or
stop updating the other components. If you select Stop on Update Failures, SUU does not update the other components
when it encounters a failed update.
NOTE: Stop on Update Failures is enabled only if you have selected more than one component for an update.
Running SUU from a Network Location
To run SUU from a network location and update multiple components on the systems:
1. Access the system on the network on which SUU is installed.
2. Double-click the .exe file to launch the SUU GUI.
The components to be updated are displayed in the Comparison Report.
3. Click Update, Upgrade, or Downgrade. To update all the components in a single session, select Enable System Set
before clicking Update.
Update
4. Click Yes to continue or No to cancel.
If you click Yes, SUU displays the Update dialog box that shows the progress of the update or upgrade or
downgrade.
5. Click OK when the update or upgrade or downgrade is complete.
The updates are reflected in the Comparison Report.
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About CLI Mode
The Command Line Interface (CLI) allows you to run commands to perform comparisons and updates.
To run SUU from the CLI mode, you must be in the Dell Server Updates DVD root directory. If you are running SUU on a
network share, copy the Dell Server Updates DVD contents to a shared directory and run the CLI from the shared
directory.
You can use the CLI to:
• Run commands for performing comparisons and updates.
• View the update progress.
List of CLI Commands
Table 4. CLI Commands List
CLI Command Syntax Command Description
— ? | — h | — help Shows this help message.
— g | — gui Launches the SUU Graphical user Interface.
NOTE: On Linux operating systems, this option can be
used only from the X Window system.
— u | — update Update the system components to the repository level.
Components in your system that are of a higher version
than the components in the repository will be downgraded
without prompting you for confirmation. This is not always
recommended.
— e | — upgradeonly Upgrades all components repository versions that are
greater than the current versions installed on the system.
You cannot upgrade individual components using CLI. To
do this, use the GUI.
— n | — downgradeonly Downgrades all the system components greater than the
repository components to the repository versions.
NOTE: SUU does not allow you to downgrade
individual components.
3
— p | — progress Shows the progress of the upgrade or downgrade.
— c | — comparison Compares the current component.
— d | — directory Directs the event logs to a different directory than the
default location.
— s | — stoponfail Stops the update if a failure occurs during the update of
the first component.
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CLI Command Syntax Command Description
— iprog | — inventoryprogress Shows the progress (in percentage) of the comparison
between the components in the system and the
components in the repository.
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4
Integrating Server Update Utility With Other Components
This section describes the possibilities of integrating Server Update Utility with other components.
Integrating Server Update Utility With Dell Management Console
Dell Management Console is a one-to-many systems management application that provides enhanced discovery,
inventory, monitoring, patch updates, and reporting features. Dell Management Console is a Web-based graphical user
interface (GUI) with a scalable, modular console for basic hardware management as well as advanced functions, such
as asset management, enhanced security, and compliance. You can install Dell Management Console on a management
station in a networked environment.
Dell Management Console allows you to import Dell Update Packages (DUPs) into a local repository of the management
station and compare the package versions.
You can update systems that are not in compliance by using SUU, either immediately or according to a schedule you
define.
Using the Patch Management Feature
The Patch Management feature in the Dell Management Console enables you to update the hardware and software
components of the managed system.
To use the Patch Management feature enter the context of the task in the Dell Management Console.
1. Insert the
2. Double-click the Dell Management Console icon on the system's desktop.
3. Click Home, and then, Patch Management for Dell Servers Home.
The Patch Management summary information is displayed with the Getting Started section on the left window
pane.
4. Click Download DUP Catalog and specify the location of the catalog.cab and pre-req.cab files.
5. Click Download Inventory Catalog and download the .cab files that contain the inventory collector tool from the
SolutionSam website.
Windows link: solutionsam.com/imports/7_0/Patch/Dell/dellinvtool_windows.cab
Linux Link: solutionsam.com/imports/7_0/Patch/Dell/dellinvtool_linux.cab
6. Click Solution Global Settings and specify the location for the DUP packages download.
7. In the Getting Started section, click Install Altiris Agent to install the agent on the managed systems, which helps to
execute and view the Comparison Report.
You can schedule to run the installation of Altiris agent at a time convenient to you. For detailed information, see
the
Dell Server Updates
NOTE: If you have the notification server and the managed systems inside the organization's firewall, set up a
proxy server to provide a safe way to obtain patches or download solutions from external websites.
Dell Management Console Help
DVD into the DVD drive.
.
19
8. Run the compliance check to view the Comparison Report.
The Comparison Report displays the currently installed components against the available components for update
for each managed system on the network.
For detailed information on using the Patch management feature, see the
Dell Management Console User's Guide
Setting Up a Proxy
To setup a proxy:
1. Click the Proxy tab.
2. Select the Use specified proxy settings option.
3. Enter the URL of the proxy server in the Proxy server field.
4. Enter an authorized user name and password if you have a protected proxy server.
5. Click Test Settings to validate the proxy server settings.
The server attempts to connect to an external website to validate the proxy settings information. If an error
message appears when you test the settings, ensure that the authentication credentials are correct, the proxy
server is running, and there are no general network errors.
6. Select the None option for FTP settings and click OK.
Downloading .cab files
To download .cab files:
1. Select the Web URL option.
2. Specify the following default locations in the Windows and Linux fields:
Windows link: solutionsam.com/imports/7_0/Patch/Dell/dellinvtool_windows.cab
Linux Link: solutionsam.com/imports/7_0/Patch/Dell/dellinvtool_linux.cab
3. Click Save changes.
.
Specifying the location of the DUP download packages
To specify the location of the DUP download packages:
1. Select Verify authenticity of downloaded Dell Packages.
2. Enter the location of the SUU repository from where the DUPs are downloaded in Local storage. Enter C:\Program
Files\Altiris\PatchManagementDell\Downloads in To Location and click Apply.
Integrating Server Update Utility With Dell OpenManage IT Assistant
Dell OpenManage IT Assistant (ITA) provides a central point of access to monitor and manage systems on a local area
network (LAN) or wide area network (WAN).
ITA allows you to load individual Dell Update Packages (DUPs) or complete system bundles into the central repository
and compare the package versions.
You can update systems that are not in compliance by using SUU, either immediately or according to a schedule you
define.
20
NOTE: You can customize the view of the package information by operating system, device name, component
name, and software type.
Using the Software Updates Feature
To use the software updates feature, perform the following steps:
1. Insert the
2. Log in to IT Assistant.
3. Click Manage , and then click Software Updates.
4. In the Software Updates pane, right-click Software Update Repository and select Open Repositories (Update CD/
DVD).
5. In the Open window, browse to the CD/DVD drive, double-click the Repository directory, and then double-click
catalog.xml.
For information about updating the software on the Dell system, see the
OpenManage IT Assistant User’s Guide
Dell Server Updates
DVD into the DVD drive.
.
Dell OpenManage IT Assistant Help
or the
Dell
Logging into IT Assistant
1. Double-click the IT Assistant icon on the system's desktop.
NOTE: If Single Sign-On is configured, the Log in dialog box is not displayed.
2. Enter a user name and password.
3. Select Active Directory Login if you have configured user information using the Microsoft Active Directory plugin.
NOTE: Click OK within 5 minutes. Otherwise, IT Assistant does not load properly.
4. Select View Certificate and then Install Certificate or choose Always.
For more information on setting up role-based access, see the
www.dell.com/support/manuals. For information on installing the Active Directory plug-in and extending the Active
Directory schema for IT Assistant, see the
www.dell.com/support/manuals .
Dell OpenManage Management Station Software Installation Guide
Dell OpenManage IT Assistant User’s Guide
at
at
Integrating SUU with OpenManage Essentials
This section describes the possibilities of integrating Server Update Utility with OpenManage Essentials.
About OpenManage Essentials
OpenManage Essentials is a hardware management application that provides a comprehensive view of Dell systems,
devices, and components in the enterprise’s network. With OpenManage Essentials, a web-based and one-to-many
systems management application for Dell systems and other devices, you can:
• Discover and inventory the systems.
• Monitor systems’ health.
• View and manage system alerts.
• Perform system's updates.
• View hardware inventory and compliance reports.
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Selecting a catalog source using SUU
1. Launch OpenManage Essentials.
2. Click Manage → System Update → Select a Catalog Source System Update Select a Catalog Source.
3. Click Use file System source (SUU) .
4. Click Browse and select either the catalog.xml or catalog.cab file.
5. Click Import now.
Creating a custom Server Update Utility (SUU) using Dell Repository Manager
You can create a custom SUU for the system using Dell Repository Manager (DRM).
1. Launch DRM.
2. Create or open a repository.
3. Select the bundles you want to export from the list of displayed bundles, and click Export.
4. In the Export Bundle(s) dialog box, click Next.
5. In the Export Destination dialog box, select Export as SUU to ISO and click Next.
NOTE: User can select Export as SUU to directory; the output package will create the SUU contents in the
form of directory.
6. Repository Manager is Checking to see if the required plugin is installed…
7. Click here to install the Plugin link appears in case the system does not have the proper plugin.
NOTE: This dialog will not appear if the required Plugin is already installed.
8. Click the Click here to install the Plugin link to install the required Plugins.
9. Please wait… dialog box will appear with progress bar.
10. Once the plugin is downloaded, report dialog box will appear. Close the report dialog box.
11. Once the latest Plugin is installed, the version of the installed Plugin appears. Click Next.
12. In the Browse For Folder dialog box, navigate to the folder on your local drive, where you want to save the ISO file,
and click OK.
13. Click Finish.
14. Please wait… dialog will appear with the progress of ISO Creation.
15. Accept the Security Warning to download the files successfully.
NOTE: When you attempt to download from another website or webpage, a security warning appears, in this
case users are prompted to accept the files from Dell. The Name, Publisher, Certificate Type, and Expiration
Date of the file appears in the window to ensure the authenticity.
16. Once the SUU ISO is created, report dialog box will appear. Close the report dialog box. This takes you back to the
main window.
17. Burn the bootable ISO CD or DVD using the appropriate software.
To access the ISO file navigate to the pre-defined location where the bootable ISO is created.
Exporting as a SUU
You can export a selected Dell recommended or a custom bundle as a fully functional SUU.
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To export a Dell recommended or a custom bundle as a functional SUU:
1. Open a repository from My Repositories or import a repository from Application.
2. Click the Bundles tab.
3. Select the bundle(s) you want to export from the list of displayed bundle(s), and click Export.
4. In the Export Bundle(s) window, select Export as SUU, and select one of the following, and click Next.
– Export as SUU to Directory to create a SUU pack in the provided directory.
– Export as SUU to ISO to create an ISO image of the SUU pack.
The system checks for availability of the latest SUU plug-in. If a plug-in is available, the version number of the plugin displays and the application prompts you to proceed with the exporting process.
For more information on the usage of SUU on Windows and Linux servers, see the
Utility User's Guide
– While Repository Manager checks for availability of the required SUU plug-ins, the Checking to see if the
required plug-in is installed... dialog box is displayed.
– If the latest plug-in is already downloaded the following message displays: Required plug-in
found
The version number of the plug-in found is also displayed.
– When ftp.dell.com is accessible and, latest plug-ins exist on your system, the Update plug-in link displays.
When you click the link, the plug-ins from the system are updated.
– If you attempt installing plug-ins by clicking the Click here to install the plug-in, when ftp.dell.com is not
accessible and plug-ins do not exist on your system, the following error message is displayed: Plug-in
file not found in configured location. Press "OK" to open Plug-in
update settings.
at www.dell.com/support/manuals.
Dell OpenManage Server Update
NOTE: Ensure the system connects to the Internet and the ftp.dell.com is accessible.
5. In the Browse For Folder window, navigate to the folder on your local drive, where you want to export the SUU, and
click OK Once you click OK, Export SUU job goes to the Jobs Queue. You can see the Status and Progress under the
Jobs Queue list.
6. In the Export Summary window, click Errors/Warnings to check for errors or warnings, if any, in the export.
The following are considered as errors:
– If the file type of a component mismatches the bundle it belongs to. For example, an Linux DUP shows in a
Windows bundle.
– If the Supported platforms of a component mismatches the bundle supported list. For example an R210
BIOS shows in a T710 bundle.
– If the operating system supported for the bundle is Windows or Linux. For example, export M1000e bundle
to a SUU. Other operating systems are considered as errors.
The following is considered a warning:
If multiple update components are applicable to the same device within a bundle, Repository Manager
preserves only the latest version of the component in a custom SUU. All the other duplicated components
are removed from the bundle in the custom SUU.
7. Click Finish.
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Known Issues and Frequently Asked Questions
This section describe some known issues and frequently asked questions for Dell OpenManage Server Update Utility
(SUU).
Known Issues
The following are some known issues with Dell OpenManage Server Update Utility (SUU).
Launch Issues
When SUU GLI or CLI is launched on SLES 10 SP4 without installing a compatible library and if it throws an error
message, you need to install the libstdc++33-32bit-3.3.3-7.8.1.x86_64.rpm from the SLES 10, SP4 ISO image. After that
SUU launches without any issues.
Timeout Due to USB Arbitration Service
While USB arbitration service is running, if you run SUU or manually try to run the Inventory Collector on a managed
node running the VMware ESX 4.1 operating system, a timeout occurs. When you run the DUP manually, an error
message is displayed and the utility exits. To fix this issue, stop the USB arbitration service. To do so:
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1. Check if the USB arbitration service is running with the ps aux|grep usb command.
2. Prevent the USB arbitration service from starting during boot by running the chkconfig usbarbitrator off command.
3. After you stop the USB arbitration, reboot the server to allow the DUPs and/or the Inventory Collector to run.
NOTE: If you require the USB arbitration, enable it manually after the update is complete. To enable the USB
arbitration, run the chkconfig usbarbitrator command.
Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System
If you login to a system running on Microsoft Windows Small Business Server 2008 operating system, you are logged in
as a regular user even though you have Administrator privileges.
NOTE: An in-built feature called User Account Control (UAC) automatically reduces the potential of security
breaches for a system running on Windows operating system.
Before you run SUU or DUPs on the system, change the security options in Group Policy Editor. To do so:
1. Open Group Policy Editor by clicking Start Run and then gpedit.esc or gpmc.msc.
The Group Policy Editor window is displayed.
2. Browse to Security Options.
The Policy window is displayed
3. Navigate to User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode.
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4. Right-click and select Elevate without prompt.
DUP Fails on 64–bit Red Hat Enterprise Linux Operating System
If DUP fails to run on a 64-bit Red Hat Enterprise Linux operating system, manually install the following RPMs:
• compat-libstdc++-33.i686
• libstdc++-4.4.4-13.el6.i686
• libxml2.i686
• libXp.i686
• libXtst.i686
NOTE: The RPMs are available on the Red Hat Enterprise Linux 6 x64 media.
Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution
If you use Microsoft Windows Server 2003 operating system, you require .Net Framework 2.0 to run
Dell_PV_Utils_NASDUP.exe. If you do not have .Net Framework 2.0, the following error message may be displayed: The
application failed to initialize properly (0xc0000135). Click on OK to terminate the application.
Enabling Operating System Devices
SUU does not inventory or update devices that are disabled in the operating system, though these devices may be
displayed in the Comparison Report. To update the disabled devices, make the appropriate changes in the operating
system and restart SUU.
Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++- libc6.2-2.so.3 Library to run SUU
On Linux systems, libstdc++-libc6.2-2.so.5and libstdc++-libc6.2-2.so.3 libraries are required to run SUU. These libraries
are present if you have installed SUSE Linux Enterprise Server or supported versions of Red Hat Enterprise Linux on the
system. If the system does not have these libraries and you are running a supported version of Red Hat Enterprise Linux
or SUSE Linux Enterprise Server , install the compat-libstdc++ RPM from RedHat.com or from the Red Hat CD (for Red
Hat customers), or the SUSE Linux Enterprise Server CD (for SUSE Linux customers).
Running Linux Updates
SUU uses the Dell Update Packages (DUP) to update various system components. During a Linux update, the DUP
creates the /var/lock/.spsetup file using the Linux lockfile utility. This file is created when one of the following conditions
occur:
• A kernel panic
• A reboot command during a DUP procedure, preventing a TERM signal from interrupting or stopping a running
process
If one of these conditions occur, a /var/lock/.spsetup file is created rather than deleted, causing SUU to report a
successful update and prompt the user to reboot the system. When you run SUU again and run the Comparison Report,
the comparison procedure reports no change in device status. If this situation occurs and you are not running an
update, delete the /var/lock/.spsetup file before running another update.
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Running SUU With the Progress Option
When running SUU with the -p (progress) option, the SUU current instance log location is reported rather than the SUU
update log location.
Updating Multiple Devices
When updating multiple, identical devices on the same system, SUU applies the update to all instances of all devices.
For example, if your system is configured with three controllers running firmware or driver versions 1.1, 1.2, and 1.3, and
the repository contains version 1.2, the update applies firmware version 1.2 to all devices.
Updating PERC Firmware
If you have multiple PowerEdge Expandable RAID Controller (PERC) cards installed on a system, you may need to run the
SUU update more than once to update the firmware of all PERC cards. This procedure ensures that all PERC cards are
updated if one or more cards failed to update during the initial SUU update.
PERC update packages may fail if other activities, such as a consistency check or background initialization (BGI) are
running on the controller. Ensure that such activities are not in progress before running the update package.
Restarting the System Inventory in the Same Session
SUU does not allow you to restart the system inventory in the same session if there is insufficient space in the var or tmp
folder.
In Linux, if the space is not enough in the var or tmp folder, SUU displays the following error message :Not enough space
available in /var or /tmp folder. Please make sure you have at least 100MB.
Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory.
Running SUU From a Network Location
• When SUU is running from a network location and is performing a system inventory, if you get disconnected
from the network, SUU displays a blank Comparison Report. To view the contents of the Comparison Report,
ensure that you are connected to the network and restart SUU.
• When SUU is running from a network location and the Comparison Report is displayed, if you get disconnected
from the network and then click the Update button, SUU does not update any components. To update
components, ensure that you are connected to the network and restart SUU.
Deleting the Temporary Folder
When you run SUU from a network location, JRE creates temporary files in the <%systemdrive%>:\Documents and
Settings\<%user%>\Local Settings\Temp\hsperfdata_<%user%> directory in Microsoft Windows (W2ks systems) or in
the /var folder in Linux. You need to manually delete these temporary files.
For the W2k8 systems this location changes to <%systemdrive%>:\users\ <%user%>\AppData\Local\Temp\<number>
\hsperfdata_<%user%>.
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Updating the H661 Firmware
If the CERC ATA RAID controllers are configured with the H661 firmware, SUU cannot update the firmware to the latest
version. To update the firmware, use the -force option to manually apply the DUP with the latest firmware version.
Using the Remote Access Controller Virtual Media
Do not use the Virtual Media to run SUU remotely on a system. This procedure breaks the Virtual Media connection,
causing the SUU update procedure to fail.
Using Special Characters in the SUU Directory Name
SUU fails if you run it from a directory that contains special characters such as ", :, /, \, $, and so on. For example, when a
USB DVD-ROM or USB disk is attached to the SUSE Linux Enterprise Server operating system, it may by default, mount
to a directory name that contains special characters.
For example, /media/USB:1:2/. It is recommended to use a directory name without any special characters while running
SUU.
Running RAC DUP Packages
If you launch SUU when a Remote Access Controller (RAC) DUP package (RAC 4/P or RAC 4/i) is running, execution of
the DUP package may fail. To resolve this issue, run SUU only after the RAC DUP package has completed execution.
Frequently Asked Questions
Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?
The Dell Server Updates DVD was ejected from the DVD drive while SUU was running. SUU requires the DVD to be
present during execution.
When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector." What causes this error and how can I fix it?
The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library to be installed on the
system. Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat CD if you are running a supported
version of Red Hat Enterprise Linux on the system or from the SUSE Linux Enterprise Server CD if you are running SUSE
Linux Enterprise Server on the system.
Why do I get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane firmware. If the operating system queries the backplane
during a flash update and the backplane does not respond, the operating system receives an indication that the device
was removed unsafely. After the backplane firmware is updated, you may see a screen indicating that a new device was
added.
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When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not displayed in the tree.
To perform updates, you must be running SUU on a supported system and must have the correct user access privileges.
For Microsoft Windows you must have administrator privileges and for Linux you must have root privileges. For a list of
supported servers and operating systems, see the
manuals.
Dell Systems Software Support Matrix
at www.dell.com/support/
When I run SUU, why do I not see the Comparison Report? Why can I not update the system?
SUU requires that Windows users have local administrator privileges. To obtain local administrator privileges, users
must either belong to the local administrators group or use the local administrator account. On Linux systems, only root
(user id 0) users can see the Comparison Report and perform updates.
Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a Dell Update Package at the same time as SUU?
Running SUU and a separate DUP concurrently may cause unexpected behavior. SUU runs DUPs in the background.
Therefore, you do not need to run DUPs. Either run SUU or DUP; do not run both at the same time.
I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instance of SUU is running on the system.
To ensure that no other instance of SUU is running on the system: On systems running Windows operating systems,
open the Windows Task Manager, click the Applications tab, and find out if SUU is running. On systems running Linux
operating systems, open a terminal and type the ps -eaf | grep suu command to find out if SUU is running. If SUU is
running, close the application, and restart SUU. If no other instance of SUU is running, then SUU may have encountered
an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems
running Windows operating system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck file. To
delete the lock files on systems running Linux operating system, run the: chattr -i suu.lck rm -f suu.lck This removes the
lock file from the log directory located at /var/log/dell/suu by default.
I cannot start Server Administrator after updating using SUU.
Sometimes, after updating Server Administrator using SUU, some of the Server Administrator services may not run.
Restart the system and start Server Administrator.
I cannot update BIOS versions using SUU.
For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, BIOS updates using SUU and DUPs fail if all
of the following are true:
• The Microsoft Windows BitLocker Drive Encryption feature is enabled.
• The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.
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For information about TPM security settings, see the
OpenManage Server Administrator User’s Guide
Dell OpenManage Server Administrator Online Help
at www.dell.com/support/manuals.
or the
Dell
I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk" message is displayed.
While running SUU, make sure that the log directory specified at <%systemdrive%>:\dell\suu (on Windows operating
systems) and /var/log/dell/suu (on Linux operating systems) contains at least 10 MB of free space. You can also specify
a different directory to save the log files. For more information, see the SUU command line options.
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