Dell Server Update Utility 7.2 User Manual

Dell OpenManage Server Update Utility Version 7.2 User's Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware trademarks of VMware, Inc. in the United States or other countries. Corporation.

2012 - 12

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IBM

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Rev. A00

Contents

Notes, Cautions, and Warnings...................................................................................................2

1 About Dell OpenManage Server Update Utility.....................................................................7

Key Features and Functionalities..............................................................................................................................7

What's New In This Release....................................................................................................................................7

Feature Overview......................................................................................................................................................8

DUP Support for PCIe-SSD firmware and driver................................................................................................8

QLogic Network Interface Card.........................................................................................................................8

Intel Network Interface Card.............................................................................................................................8

Emulex Network Interface Card.........................................................................................................................8

Daisy Chained SEP and Expander......................................................................................................................8

SWRAID 3.0........................................................................................................................................................8

Supported Operating Systems..................................................................................................................................8

Other Documents You May Need.............................................................................................................................9

2 About GUI Mode........................................................................................................................11

Prerequisite Failure Messages...............................................................................................................................11

Software Prerequisite Failure MessageHardware Prerequisite Failure MessageSoftware and

Hardware Prerequisite Failure Message.........................................................................................................11

Fixing the Software Prerequisite Failure................................................................................................................11

Fixing the Hardware Prerequisite Failure...............................................................................................................12

Creating a Prerequisites media........................................................................................................................12

Comparison Report.................................................................................................................................................12

Criticality Levels...............................................................................................................................................13

Comparison Report Features............................................................................................................................13

Upgrading System Components.............................................................................................................................14

Downgrading System Components........................................................................................................................14

Updating System Components................................................................................................................................14

Updating Failures....................................................................................................................................................15

Running SUU from a Network Location..................................................................................................................15

3 About CLI Mode.........................................................................................................................17

List of CLI Commands..............................................................................................................................................17

4 Integrating Server Update Utility With Other Components................................................19

Integrating Server Update Utility With Dell Management Console........................................................................19

Using the Patch Management Feature............................................................................................................19

Setting Up a Proxy............................................................................................................................................20

Downloading .cab files.....................................................................................................................................20

Specifying the location of the DUP download packages.................................................................................20

Integrating Server Update Utility With Dell OpenManage IT Assistant.................................................................20

Using the Software Updates Feature...............................................................................................................21

Logging into IT Assistant..................................................................................................................................21

Integrating SUU with OpenManage Essentials......................................................................................................21

About OpenManage Essentials........................................................................................................................21

Selecting a catalog source using SUU.............................................................................................................22

Creating a custom Server Update Utility (SUU) using Dell Repository Manager...................................................22

Exporting as a SUU.................................................................................................................................................22

5 Known Issues and Frequently Asked Questions..................................................................25

Known Issues..........................................................................................................................................................25

Launch Issues..................................................................................................................................................25

Timeout Due to USB Arbitration Service..........................................................................................................25

Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System.............................25

DUP Fails on 64–bit Red Hat Enterprise Linux Operating System....................................................................26

Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution....................................................26

Enabling Operating System Devices................................................................................................................26

Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++- libc6.2-2.so.3 Library to run SUU............26

Running Linux Updates.....................................................................................................................................26

Running SUU With the Progress Option...........................................................................................................27

Updating Multiple Devices...............................................................................................................................27

Updating PERC Firmware.................................................................................................................................27

Restarting the System Inventory in the Same Session....................................................................................27

Running SUU From a Network Location...........................................................................................................27

Deleting the Temporary Folder.........................................................................................................................27

Updating the H661 Firmware............................................................................................................................28

Using the Remote Access Controller Virtual Media........................................................................................28

Using Special Characters in the SUU Directory Name....................................................................................28

Running RAC DUP Packages............................................................................................................................28

Frequently Asked Questions...................................................................................................................................28

Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert a disk into drive"?......28

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector."

What causes this error and how can I fix it?...................................................................................................28

Why do I get a pop-up box titled "Unsafe Removal of Device"?.......................................................................28

When using the SUU GUI to perform an update, a message is displayed asking me to see the User's

Guide for information on possible causes of why a server object is not displayed in the tree.

When I run SUU, why do I not see the Comparison Report? Why can I not update the system?....................29

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a

Dell Update Package at the same time as SUU?.............................................................................................29

......................29

I cannot start SUU. The "Another instance of SUU is already running" message is displayed even

though no other instance of SUU is running on the system.............................................................................29

I cannot start Server Administrator after updating using SUU........................................................................29

I cannot update BIOS versions using SUU.......................................................................................................29

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk"

message is displayed.

......................................................................................................................................30

About Dell OpenManage Server Update Utility

Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying updates to the system.

You can use SUU to update the Dell PowerEdge system or to view the updates available for systems supported by SUU. SUU compares the versions of components currently installed on the system with update components packaged on the

Dell PowerEdge Server Update Utility

SUU displays a comparison report of the versions and provides various options for updating the components.

NOTE: Only users with administrator (Microsoft Windows) or root (Linux) privileges can perform updates using SUU.

Key Features and Functionalities

This section describes key features and functionalities of Dell OpenManage Server Update Utility (SUU).

Table 1. Features and Functionalities

Feature Description

Prerequisite Failure Messages List of error messages displayed when the prerequisite conditions are not

Fixing Prerequisite Failures Allows you to fix the hardware or software prerequisite failures. For more

media.

met. For more information, see Prerequisite Failure Messages.

information, see Fixing the Software Prerequisite Failure and Fixing the

Hardware Prerequisite Failure.

Comparison Report Displays a list of component versions installed on the system that do not

match the versions on the repository. For more information, see Comparison

Report.

Upgrading or Downgrading or Updating System Components

Running SUU from Network Location Enables you to run SUU and upgrade or downgrade or update components on

CLI Commands List of commands that help you to perform comparisons and updates in the

Allows you to upgrade or downgrade or update your system components if their versions vary from the repository version. For more information, see

Upgrading System Components, Downgrading System Components, and Updating System Component.

multiple systems. For more information, see Running SUU from a Network

Location.

CLI mode. For more information, see List of CLI Command.

What's New In This Release

• SUU 64–bit support on Microsoft Windows Server 2012

• SUU 64–bit support on SUSE Linux Enterprise Server 11 SP2 x86_64

• SUU 64–bit support on SUSE Linux Enterprise Server 10 SP4 x86_64

• SUU 64–bit support on Red Hat Enterprise Linux 5 update 8 x86_64

• SUU 64–bit support on Red Hat Enterprise Linux 6 update 3 x86_64.

Feature Overview

This section describes the overview of the Server Update Utility (SUU) supported features.

DUP Support for PCIe-SSD firmware and driver

Dell PowerEdge Express Flash Peripheral Component Interconnect Express (PCIe) Solid State Device (SSD) is a high performance storage device designed for solutions requiring low latency, high input output operations per second (IOPS), and enterprise class storage reliability and serviceability. The Dell PowerEdge Express Flash PCIe SSD is based on Single Level Cell (SLC) NAND flash technology with a high-speed PCIe 2.0 compliant interface. The high-speed PCIe

2.0 compliant interface helps improve the performance for I/O bound solutions.

NOTE: Firmware update for PCIe-SSD device is supported on RHEL5_x64, SLES10_x64 and windows operating systems.

QLogic Network Interface Card

Added firmware and driver update support for QLogic NIC cards.

Intel Network Interface Card

Added firmware and driver update support for Intel NIC cards.

Emulex Network Interface Card

Added firmware and driver update support for Emulex NIC cards.

Daisy Chained SEP and Expander

For 7.0 and later releases, internal Backplanes are cascaded together to extended available Hard Disk Drive (HDD) on a system. DUP now supports flashing upstream and downstream backplane, where upstream and downstream can be Storage Enclosure Processor (SEP) or Expander Backplane.

SWRAID 3.0

S110 is a new software Raid adapter supported in 7.0 release. DUP now supports updating of the S110 Driver.

Supported Operating Systems

• Microsoft Windows Server 2012

• Microsoft Windows Server 2008 R2 Foundation, Standard, Enterprise, and Datacenter and Web x64 Editions with SP2

• Microsoft Windows Server 2008 SP2 Foundation, Standard, Enterprise, and Datacenter and Web x86 and x64 Editions with SP2

• Microsoft Windows Small Business Server 2011 Essentials

• Microsoft Windows Small Business Server 2011 Standard and Premium Editions

• Microsoft Windows Essential Business Server 2008 Standard and Premium Editions (x64) with SP1

• Microsoft Windows Server 2008 R2 SP1 HPC Edition

• Microsoft Windows Storage Server 2008 Basic, Standard, Enterprise and workgroup with SP2

• Microsoft Windows Storage Server 2008 Express, Workgroup, Enterprise and standard with R2

• SUSE Linux Enterprise Server 11 SP2 x86_64

• SUSE Linux Enterprise Server 10 SP4 x86_64

• Red Hat Enterprise Linux 5 update 8 x86_64

• Red Hat Enterprise Linux 6 update 3 x86_64

• VMware ESX versions 4.1 U3

• Citrix XenServer V6.1

• Microsoft Hyper-V Server 2008 R2

For detailed information on various Dell systems and operating systems on which SUU is supported, see the

Systems Software Support Matrix

This version of SUU (7.2) supports PowerEdge 9th – 12th Generation servers.

at www.dell.com/support/manuals.

Dell