Dell Server Pro Management Pack 2.0 User Manual

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Dell™ Server PRO Management Pack 2.0

For Microsoft

Virtual Machine Manager

System Center

User’s Guide

www.dell.com | support.dell.com

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Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Pow erE dg e, and OpenManage are trademarks of Dell Inc.; Hyper-V, Microsoft, Windows, Windows Vista, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

December 2009

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Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5

What’s New in this Release? . . . . . . . . . . . . . . . 6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related Terms

What is a PRO Tip?

Feature Highlights . . . . . . . . . . . . . . . . . . . . . 7

Understanding PRO Tip Management

Supported Operating Systems

Other Documents You May Need . . . . . . . . . . . . 10

Obtaining Technical Assistance

. . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . 8

. . . . . . . . . . . . . . 10

. . . . . . . . . . . . 11

2 Getting Started With Dell PRO Pack . . . . 13

Minimum Requirements . . . . . . . . . . . . . . . . . 13

Installing SCOM/SCE and SCVMM Agents

Integrating Operations Manager with SCVMM

Importing Dell PRO Pack

Configuring PRO Tips . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . 14

. . . . . . . 14

. . . . 14

Testing the Setup Using Scenarios

. . . . . . . . . . . 17

Contents 3

Page 4

Uninstalling PRO Pack . . . . . . . . . . . . . . . . . 19

Security Considerations

. . . . . . . . . . . . . . . . . 19

3 Using Dell PRO Pack . . . . . . . . . . . . . . . . 21

Monitoring Using SCVMM . . . . . . . . . . . . . . . 21

Implementation of Recovery Actions

Monitoring Using PRO Specific Alerts on SCOM/SCE

. . . . . . . . . . . . . . . . . . . . . . 26

Using Health Explorer to Reset Alerts

Recovery Action Overrides

. . . . . . . . . . . . . . . 28

Alert Cause and Recovery Action . . . . . . . . . . . . 29

. . . . . . . 22

. . . . . . . . . 27

4 Contents

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Introduction

This document is intended for system administrators who use the Dell™ Server PRO Management Pack (Dell PRO Pack) to monitor Dell systems and take remedial action when an inefficient system is identified.

The Dell PRO Pack integrates with the following:

•Microsoft® System Center Operations Manager (SCOM) 2007 SP1

• SCOM 2007 R2

• System Center Essentials (SCE) 2007 version1

• System Center Virtual Machine Manager (SCVMM) 2008

• SCVMM 2008 R2

This integration enables you to proactively manage virtual environments and ensure high availability of your Dell systems.

To implement PRO Pack, see "Getting Started with Dell PRO Pack".

CAUTION: Due to the possibility of data corruption and/ or data loss, it is

recommended that the procedures in this document should be performed only by personnel with knowledge and experience of using the Microsoft Windows operating system and Systems Center Operations Manager 2007/ System Center Essentials 2007.

NOTE: The Readme file, DellPROMP2.0_Readme.txt contains the latest information

about the software and management station requirements, as well as information about known issues. It is posted on the Systems Management documentation page on the Dell Support website at support.dell.com/manuals. The readme file is also packaged in the self-extracting executable Dell_ PROPack_2.0.0_A00.exe.

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What’s New in this Release?

This release of PRO Pack supports the following:

• SCOM 2007 R2

• SCVMM 2008 R2

• Virtual machine live migration with no downtime

• Feature to Override Dell PRO Pack default recovery actions

• Additional Dell OpenManage™ alerts

• Change in the names of recovery actions from "Maintenance mode" and "VM Migration" in PRO Pack 1.0 to "Restrict", and "Restrict and Migrate" mode

• Improvements on the resolutions of some old alerts

For more information on the alerts and their resolutions, see "Alert Cause and Recovery Action."

Overview

SCOM 2007/SCE 2007 uses PRO-enabled Management Pack to collect and store information on Dell hardware along with a description of their health status. Dell PRO Pack works with SCOM/SCE (henceforth, referred to as Operations Manager) and SCVMM 2008 to manage Dell physical devices and their hosted virtual machines using this available health information. Dell PRO Pack recommends remedial actions when monitored objects transition to an unhealthy state (for example, virtual disk failure or predictive drive error), by leveraging the monitoring and alerting capabilities of Operations Manager and remediation capabilities of SCVMM.

Related Terms

•

A managed system

Administrator, which is monitored and managed using Operations Manager and SCVMM. It can be managed locally or remotely using supported tools.

A management station

• based Dell System that has the Operations Manager and SCVMM installed to manage virtual workloads.

6 Introduction

is a Dell system running Dell™ OpenManage™ System

(or)

managing station

can be a Microsoft Windows -

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What is a PRO Tip?

PRO (Performance and Resource Optimization) Tip is a feature that enables monitoring of your virtualized infrastructure and alerting when there is an opportunity to optimize the usage of these resources. A PRO Tip window contains the description of the event that produced the PRO Tip and the suggested remedial action. This feature allows you to perform a load-balance of virtual machines between physical hosts when specific threshold values are reached. Alternatively, you can migrate virtual machines when a hardware failure is detected.

The PRO Tip window in the SCVMM Administrator console enables you to view active PRO Tips for the host groups. The Operations Manager console displays the corresponding alerts as well, to ensure a consistent monitoring experience.

You can implement the recommended action mentioned in the PRO Tip manually. You can also configure PRO tip to implement the recommended action automatically.

Feature Highlights

Dell PRO Pack:

• Performs PRO-management of Dell PowerEdge™ systems running Microsoft Hyper-V™ platforms, by continually monitoring the health of your physical and virtual infrastructure.

• Works with Operations Manager and SCVMM to detect events such as loss of power supply redundancy, higher temperature than threshold values, system storage battery error, virtual disk failure, and so on. For more information on events supported by Dell PRO Pack, see "Alert Cause and Recovery Action".

• Generates PRO Tip when the monitored hardware moves to an unhealthy state.

• Minimizes downtime by implementing the remedial action provided on PRO Tips. The two remedial actions are:

•

Restrict:

temporarily unavailable for placement of new virtual machines until the maintenance tasks have been completed.

In this mode, it is recommended that the server should be

Introduction 7

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•

Managed System 1 Managed System 2

Management StationManagement Station

Dell PowerEdge

Hyper-V Hypervisor

Management Agents

(SCOM/SCE & SCVMM)

Dell OMSA

VM VM

Dell PowerEdge

Hyper-V Hypervisor

Dell OMSA

Dell PowerEdge

SCE 2007 SP1/ SCOM 2007 SP1/R2

Dell PowerEdge

SCVMM 2008/R2

Notifies

Alerts

Dell

PRO Pack

Management Agents

(SCOM/SCE & SCVMM)

Restrict and migrate:

In this mode, in order to prevent loss of service from the virtual workloads, it is recommended that all running virtual machines be migrated from the server to another healthy server immediately.

Understanding PRO Tip Management

To help you understand how Dell PRO Pack works, this section explains a typical setup and the sequence of events involved.

Figure 1-1. Interaction of Components

In the figure, a group of PowerEdge systems are the managed systems. Two PowerEdge systems act as management stations hosting the Operations Manager and SCVMM. Dell OpenManage Server Administrator generates alerts with corresponding severity when there is a transition to an unhealthy state and the same alerts are monitored by Dell PRO Pack for PRO.

Dell PRO Pack contains a mapping between Server Administrator alerts and the associated remedial action.

8 Introduction

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The following table describes the sequence of events that occur in generating and handling of a typical PRO Tip.

Table 1-1. Sequence of events with description

Sequence Number Event

1 Operations Manager agents on the host enable to

detect the warning, error, or failure alerts that are logged by Dell OpenManage Server Administrator.

2 Alert is sent to Operations Manager.

3 Operations Manager console displays active PRO

specific alerts.

4 Operations Manager notifies the alert and the

associated PRO Tip ID to SCVMM.

5 SCVMM displays a corresponding entry in the

PRO Tip window with remedial action.

6 Implement the PRO Tip to enable recovery action on

the managed system that is, either placing the managed system in the restricted mode, or restrict and migrate virtual machines from the managed system.

7 SCVMM notifies Operations Manager about the

successful completion of the recovery action.

8 The SCVMM console displays the status of the PRO

Tip as "Resolved" after it is successfully implemented.

9 PRO Tip disappears from SCVMM PRO tip window.

10 PRO Active alert disappears from SCOM.

For more information on the types of events and the associated remedial actions, see "Alert Cause and Recovery Action".

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Supported Operating Systems

For the detailed Operating Systems support matrix, see the Dell PRO Pack readme file, DellPROMP2.0_Readme.txt. You the self-extra posted on the Systems Management documentation page on the Dell Support website at support.dell.com/manuals.

cting executable -

Dell_ PROPack_2.0.0_A00.exe.

can find the readme packaged in

It is also

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see "Getting Help" in your system’s Installation and Troubleshooting Guide or the Hardware Owner’s Manual.

Additionally, Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service might not be offered in all locations.

Introduction 11

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12 Introduction

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Getting Started with Dell PRO Pack

Minimum Requirements

To implement the Dell™ PRO Pack, you must ensure that the following minimum execution environment exists:

• Management Station:

•Microsoft SP1/R2 or System Center Essentials (SCE) 2007 installed on supported hardware and operating system

• System Center Virtual Machine Manager (SCVMM) 2008/R2 installed on supported hardware and operating system

• Integration of SCOM and SCVMM

• Managed System:

• Microsoft Hyper-V™ hosts on any Dell PowerEdge™ systems ranging from x9xx to xx1x (both inclusive)

• Dell OpenManage™ Server Administrator (including the Server Administrator Storage Management Service.)

• It is recommended that you install the latest version of Dell

• Minimum supported version of OMSA is 5.3

• Live Migration:

• SCVMM R2 with Windows Server 2008 R2 or Microsoft Hyper-V Server 2008 R2

• OpenManage 6.2

You can download the latest version of OMSA from the Dell Support website at

System Center Operations Management (SCOM) 2007

OpenManage Server Administrator(OMSA) 6.2

support.dell.com

NOTE: For the list of supported operating systems for Operations Manager and

SCVMM, see the Microsoft website at http://technet.microsoft.com/hiin/library/bb309428(en-us).aspx.

Getting Started with Dell PRO Pack 13

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Installing SCOM/SCE and SCVMM Agents

When you use the setup to monitor your infrastructure, SCOM/SCE (Operations Manager) and SCVMM agents installed on the managed hosts enable data transfer between the managed system and management stations. Agents of both SCVMM and Operations Manager are installed manually or automatically during the discovery process on all Hyper-V hosts.

Integrating Operations Manager with SCVMM

For the setup to support Dell PRO Pack, Operations Manager must be integrated with SCVMM. For detailed description of the steps, see the Microsoft TechNet Library.

For SCOM & VMM 2008 Integration, see http://technet.microsoft.com/hi-

in/library/cc956099(en-us).aspx.

For SCE & VMM 2008 Integration, see

http://go.microsoft.com/fwlink/?LinkId=148206.

For SCOM & VMM R2 Integration, see http://technet.microsoft.com/hiin/library/ee236463(en-us).aspx.

Importing Dell PRO Pack

Dell PRO Pack version 2.0 is provided in a sealed format as a .mp file. To import Dell PRO Pack:

Download the website to a removable media or a local repository.

Extract the contents of the file to a suitable folder on your system.

Launch the Operations Manager console.

Right-click

The

Select Management Pack to import

Dell_ PROPack_2.0.0_A00.exe

Management Packs

in the

from the Dell Support

Administration

screen is displayed.

tab.

Browse to the location where you extracted the

Dell_PROPack_2.0.0_A00.exe Dell.Connections.hyperv.PROPack.mp

Click

Open.

14 Getting Started with Dell PRO Pack

file and select the

file.

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The

Import Management Packs

message in the

Management Pack Details

screen is displayed with a warning

section, as shown in Figure 2-1. Operations Manager displays this generic warning as a part of the security process when you manually install a management pack. For more information on how you can change the security settings for installing Management Packs manually, see the Microsoft TechNet Library.

Figure 2-1. Security Warning Message

Click

Install

A confirmation dialog box is displayed.

Click

Yes

For alerts and PRO Tips to be generated, ensure that SCVMM discovers the managed objects and displays them in the State View.

Getting Started with Dell PRO Pack 15

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Configuring PRO Tips

The Dell systems and virtual infrastructure are monitored for either Critical only, or both Critical and Warning alerts.

•A

Wa rn in g

below the acceptable level. For example, the component may still be functioning, but it could potentially fail, or the component may be functioning in an impaired state.

Critical

•A failure is imminent. By default, the monitoring level is set to "Warning and Critical".

To enable PRO Tips for both War ni ng and Critical alerts and automatic implementation of Pro Tips:

Launch the SCVMM console.

In the

The Figure 2-2.

Figure 2-2. Configuring PRO Tips

alert is generated when a reading for the component is above or

alert is generated when the component has either failed or

Host Groups

Host Groups Properties for All Hosts

section, right-click

All Hosts

and select

window appears, as shown in

Properties

16 Getting Started with Dell PRO Pack

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Select the

PRO

tab and select the

Enable PRO on this Host Group

option.

By default, the monitoring level is set to

Warning and Critical

, which means that the application will display PRO Tips generated for both Warning and Critical alerts. To restrict the PRO Tips to Critical alerts only, select the

Select the

Critical only

Automatically implement PRO tips on this Host Group

option.

NOTE: By default, the automation level is set to Critical only, which means

that PRO Tips with a Critical severity level are automatically implemented.

To implement all PRO Tips automatically, select the

Warning and Critical

option.

Click OK to save your settings.

Testing the Setup Using Scenarios

To confirm that the imported Dell PRO Pack is fully functional, create the scenarios listed in the two tables and check if the activities listed under Expected System Response column are carried out.

Scenario 1 - The backplane board temperature exceeds its warning threshold value on a managed system.

Table 2-1. Checking recovery action for warning alert conditions.

Your Actions Expected System Response

Generate a temperature alert warning on the managed system, such that the backplane board temperature exceeds its warning threshold limit. The event id is 1053 with the source being OpenManage Server Administrator.

Select the Implement option in the PRO Tip window.

• Dell PRO Pack generates the corresponding alert in Operations Manager.

• Operations Manager passes an alert associated with the PRO Tip to SCVMM.

• PRO Tip appears in the SCVMM PRO Tip window.

Places the host in Restrict mode.

Getting Started with Dell PRO Pack 17

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Table 2-1. Checking recovery action for warning alert conditions.

(continued)

Your Actions Expected System Response

Verify that the host is placed in the Restrict mode and the PRO Tip resolved the alert.

• After successful implementation of the PRO Tip, the status changes to "Resolved" and the PRO Tip entry is moved out of the PRO Tip window.

• Corresponding alert disappears in the Operations Manager Alert View.

Select the Dismiss option instead of the Implement option in the PRO Tip window.

The PRO Tip is dismissed. No recovery task is performed. The corresponding PRO Tip entry is moved out of the PRO Tip window.

Scenario 2 - the backplane board temperature exceeds its failure threshold value on a managed system.

Table 2-2. Checking recovery action for failure alert conditions.

Your Actions Expected System Response

Generate a temperature alert on the managed system, such that the backplane board temperature exceeds its failure threshold limit. The event id is 1054 with the source being OpenManage Server Administrator.

Select the Implement option in the PRO Tip window.

• Dell PRO Pack generates the corresponding alert in Operations Manager.

• Operations Manager passes an alert associated with the PRO Tip to SCVMM.

• PRO Tip appears on the SCVMM PRO Tip window.

SCVMM generates the following recovery actions:

Sets the host in Restrict mode.

Determines the list of virtual systems running on the unhealthy host.

Determines the best-rated healthy host.

Migrates the virtual machine to best-rated host.

Repeats this action until all the running virtual machines are migrated from the unhealthy host.

18 Getting Started with Dell PRO Pack

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Table 2-2. Checking recovery action for failure alert conditions.

Your Actions Expected System Response

Verify that the virtual systems are moved to a healthy host and PRO Tip resolved the alert.

Select the Dismiss option instead of the Implement option in the PRO Tip window.

• After successful implementation of the PRO Tip, the status changes to "Resolved" and the PRO Tip entry is moved out of the PRO Tip window.

• Corresponding alert disappears in the Operations Manager Alert View.

No action is taken and virtual systems are not moved. The corresponding PRO Tip entry is moved out of the PRO Tip window.

For more information, see "Using Health Explorer to Reset Alerts".

(continued)

Uninstalling PRO Pack

You can uninstall PRO Pack by deleting it in the Operations Manager console. When you delete PRO Pack, all the settings and thresholds associated with it are removed from Operations Manager.

To uninstall PRO Pack:

Launch the Operations Manager console.

Select

Administration→ Management Packs

In the

Management Packs

Management Pack and click

pane, right-click Dell PRO-enabled

Delete

Security Considerations

Operations Console access privileges are handled internally by SCOM/SCE. This can be setup using the User Roles option under Administration → Security feature on the SCOM/SCE console. The profile of the role assigned to you determines what actions you can perform and which objects you are able to manage. For more information on security considerations see the

Microsoft System Center Operations Manager SP1/R2 and Microsoft Systems Centre Essentials 2007 online help.

Getting Started with Dell PRO Pack 19

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20 Getting Started with Dell PRO Pack

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Click the PRO Tips menu.

Using Dell PRO Pack

Monitoring Using SCVMM

You can manage the health of your virtualized environment using PRO Tips displayed on the SCVMM console.

To see the PRO Tip window, click the PRO Tips menu on the toolbar located below the main menu, as shown in Figure 3-1. The menu also shows the number of active PRO Tips in brackets.

Figure 3-1. PRO Tip Button on the SCVMM Console

Alternatively, if you select the Show this window when new PRO Tips are created option in the PRO Tip window, the window opens automatically on

the SCVMM console when a PRO Tip is generated.

The PRO Tip window displays information in a tabular format about the source, tip ( machine

You can see a description of the problem that triggered the alert, the cause, and suggested remedial action for recovery below the table.

), and state.

a concise statement of the problem associated with the host

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Figure 3-2. PRO Tip Window

Implementation of Recovery Actions

The PRO Tip window provides an option to either implement or dismiss the recommended action. If you select the Implement option, SCVMM implements one of the recovery tasks described below, based on the nature of the alert.

Placing the host in Restrict mode

Placing a host in Restrict mode prevents future assignment of workload to the host until the problem is resolved.

When a host is placed in the Restrict mode, it still receives alerts in the Operations Manager and associated PRO Tips in SCVMM.

The system health conditions that can trigger the maintenance mode tasks are non-critical hardware alerts on the virtualization host such as, ambient chassis temperature warning alert on a Dell™ PowerEdge™ virtualization host system.

Migration of virtual machines

The PRO Tip management pack uses SCVMM algorithms to move virtual machines from the affected system to a healthy one. The two SCVMM algorithms are Load Balance and Resource Maximization.

22 Using Dell PRO Pack

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Select the Load Balance algorithm if you want SCVMM to evenly distribute virtual machines (VMs) across a pool of hosts.

Select the Resource Maximization algorithm if you prefer to saturate the host completely before moving to a new one.

The placement requirements for identifying a healthy system and moving the virtual machines are as follows:

•

Hardware requirements

are requirements that a machine hosting the virtual machines must meet in order to run such as sufficient memory and storage.

•

Software requirements

are requirements that if met by the host, allows a virtual machine to perform more optimally such as CPU allocation, network bandwidth, network availability, disk IO bandwidth, and free memory.

SCVMM assigns a star rating to hosts in a range of zero to five. If a hardware requirement is not met, for example, not enough hard disk and memory capacity, the host automatically gets zero stars and SCVMM does not allow you to place a VM on that host.

The system health conditions that trigger migration of VMs are hardware failure alerts on a virtualization host, such as virtual disk failure and predictive drive error. Dell PRO Pack migrates VMs with the Running status. It does not migrate VMs with status such as Stop, Pause, and Saved.

After you successfully implement the recovery task the following changes take place:

•The status of PRO Tip changes to

Resolved

and the PRO Tip entry moves

out of the PRO Tip window.

• Corresponding alert disappears in the Operations Manager Alert View.

• An entry is displayed in the This entry shows the status of the job as

Jobs

section on the SCVMM console.

Completed

, as shown in the

Figure 3-3.

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Figure 3-3. Completed Job

PRO Tip implementation of moving VMs can fail if no other healthy hosts are available in the host group or host cluster. In such a case, the PRO Tip window displays the state of the corresponding PRO Tip as Failed, and the reason is elaborated in the Error section. The status of the corresponding entry in the Jobs section on the SCVMM console also displays as Failed.

NOTE: In the PRO Tip window the failure message is updated dynamically.

However, to refresh the data you have to click outside the PRO Tip window and then click again to bring the window in focus.

If you select the Dismiss option, the PRO Tip is not executed and the following changes take place:

• The PRO Tip is removed from the SCVMM PRO Tip console.

• The alert in Operations Manager is removed from the .

Alerts

Dell Server PRO

For more informartion, see "Using Health Explorer to Reset Alerts."

24 Using Dell PRO Pack

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VM Live Migration

With live migration, you can migrate a VM from one node of a Windows Server 2008 R2 failover cluster to another node in the same cluster without any downtime. As a connected user, you will not experience any interruption during live migration.

The difference in quick migration and live migration is that there is a downtime in quick migration whereas, there is no downtime in live migration.

NOTE: Windows Server 2008 Hyper-V supports Quick Migration. Windows Server

2008 R2 Hyper-V supports both Quick Migration and Live Migration.

Figure 3-4. Live Migration

For more information about Hyper-V live migration, see

http://go.microsoft.com/fwlink/?LinkId=147115.

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Monitoring Using PRO Specific Alerts on SCOM/SCE

You can monitor the physical devices in your network using the Operations Manager console.

The Operations Manager console provides the following views:

•

Alert View

information on the severity level, source, name, resolution state, along with the date and time of creation. To access the Alert View do the following:

The alerts are displayed on the right-side of the screen, as shown in Figure 3-5.

Figure 3-5. Alert View

- Displays Dell PRO specific alerts in a tabular format with

Launch the Operations Manager console.

Select the

Select

Monitoring

Dell Server PRO Alerts

tab.

from

Dell Server PRO Pack.

26 Using Dell PRO Pack

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•

State View

format. The State View displays objects with the name, path, storage health of the Dell system, and so on. You can personalize the State View by defining which objects you want displayed and customizing how the data looks.

Figure 3-6. State View

For more information on creating a State view see the Microsoft website.

- Displays the Dell system objects discovered in a tabular

Using Health Explorer to Reset Alerts

Health Explorer enables you to view and take action on alerts. When you select the Dismiss option in the PRO Tip window the alert is removed from the PRO Tip window. However, to reset this alert manually in the Health Explorer do the following:

Launch the

Right-click the alert that you want to close.

Select

Health Explorer

Reset Health

window from the

Actions

pane.

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Recovery Action Overrides

PRO Pack 2.0 supports two recovery actions. The following flag values trigger the respective recovery action:

• 1: For migration recovery action

• 2: For placing the server in restricted mode

You can override the default recovey actions by changing the default recovery action flag value. For example, change the recovery flag value from '2' to '1' with the overrides option provided in SCOM

After overriding the default value to '1', and on implementation of PRO Tip, recovery action will trigger migration of virtual machines from the host.

PRO Pack 2.0 supports only two override values, '1' and '2'. If you enter any other value, PRO Tip implementation fails and an error message is displayed.

To override the recovery action,

Click the

Search for the Dell PRO Pack monitors.

Select the monitor which you intended to override.

Right click and select

Select the

Change the value of RecoveryOverrideFlag.

Select

Click

Authoring

tab in SCOM.

Override Recovery.

Override

NOTE: When you select Enable, SCOM performs an auto-implementation for

the unit monitor. Since, this involves VMM migration, review and set the values accordingly.

Enforce

check box.

Apply

CAUTION: Saving the settings in the default management pack, creates a

dependency between PRO Pack and the management pack. When you remove or delete PRO Pack, you must delete the default management pack as well, as it contains default settings for SCOM. Hence, it is recommended that you save settings using a new MP.

Click

Save

overrides.

Generate an alert and PRO Tip.

Select

Implement PRO Tip

28 Using Dell PRO Pack

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This verifies that the overridden recovery action is successful.

Figure 3-7. Override Recovery Action

Alert Cause and Recovery Action

The following table lists the alerts and the corresponding recommended remedial action:

Restrict: It is recommended that the server should be temporarily unavailable for placement of new VMs until the maintenance tasks have been completed.

Restrict and Migrate: In this mode, in order to prevent loss of service from the virtual workloads, it is recommended that all running VMs be migrated from the server to another healthy server immediately.

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

1053 Temperature

sensor detected a warning value

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Warning A temperature sensor

on the backplane board, system board, CPU, or drive carrier in the specified system exceeded its warning threshold value.

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Restrict

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Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

1054 Temperature

1104 Fan sensor

1154 Voltage sensor

1203 Current sensor

1204 Current sensor

1305 Redundancy

1306 Redundancy

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

sensor detected a failure value

detected a failure value.

detected a warning value.

detected a failure value.

degraded.

lost.

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Error A temperature sensor

on the backplane board, system board, CPU, or drive carrier in the specified system exceeded its failure threshold value.

Error A fan sensor in the

specified system detected the failure of one or more fans.

Error A voltage sensor in the

specified system exceeded its failure threshold value.

Warning A current sensor in the

specified system exceeded its warning threshold value.

Error A current sensor in the

specified system exceeded its failure threshold value.

Warning A power supply sensor

reading in the specified system exceeded a warning threshold.

Error A power supply has

been disconnected or has failed.

Restrict and Migrate

Restrict

Restrict and Migrate

Restrict

Restrict and Migrate

Restrict

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Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

1353 Power supply

detected a warning.

1354 Power supply

detected a failure.

1403 Memory Device

Status Warning

1404 Memory Device

Error.

1703 Battery sensor

detected a warning value.

Severity Alert Cause Dell PRO Tip

Warning A power supply sensor

reading in the specified system exceeded definable warning threshold.

Error A power supply has

been disconnected or has failed.

Warning A memory device

correction rate exceeded an acceptable value.

Error A memory device

correction rate exceeded an acceptable value, a memory spare bank w as act ivated, or a multibit ECC error occurred.

Warning A battery sensor in the

specified system detected that a battery is in a predictive failure state.

(continued)

Recommended Remedial Action

Restrict

Restrict and Migrate

Restrict

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Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2048 Device Failed

2056 Virtual Disk

2057 Virtual Disk

2076 Virtual Disk

2082 Virtual Disk

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

Error.

Failed .

Degraded Wa r ni n g

Check Consistency Failed .

Rebuild Failure

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Critical A storage component

such as a physical disk or an enclosure has failed. The failed component may have been identified by the controller while performing a task such as a rescan or a check consistency.

Critical One or more physical

disks included in the virtual disk have failed.

Warning This alert message

occurs when a physical disk included in a redundant virtual disk fails.

Critical A physical disk

included in the virtual disk failed or there is an error in the parity information.

Error A physical disk

included in the virtual disk has failed or is corrupt.

Restrict and Migrate

Restrict

32 Using Dell PRO Pack

Page 33

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2083 Physical Disk

Rebuild Failed

Severity Alert Cause Dell PRO Tip

Critical A physical disk

included in the virtual disk has failed or is corrupt.

(continued)

Recommended Remedial Action

Restrict

2094 Predictive

Failure reported

2100 Temperature

exceeded Maximum Wa r ni n g Threshold

2101 Temperature

dropped below Minimum Wa r ni n g Threshold

2102 Temperature

exceeded Maximum Failure Threshold.

2103 Temperature

dropped below the Minimum Failure Threshold.

Warning The physical disk is

predicted to fail.

Warning The physical disk

enclosure is too hot. A variety of factors can cause the excessive temperature.

Warning The physical disk

enclosure is too cool.

Critical The physical disk

enclosure is too hot. A variety of factors can cause the excessive temperature.

Critical The physical disk

enclosure is too cool.

Restrict

Restrict and Migrate

Using Dell PRO Pack 33

Page 34

Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2112 Enclosure

2122 Redundancy

2123 Redundancy

2125 Controller cache

2129 BGI (Back

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

shutdown

degraded

Lost

pinned for missing or offline VD

Ground Initialization) Failed Error

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Critical The physical disk

enclosure is either hotter or cooler than the maximum or minimum allowable temperature range.

Warning One or more of the

enclosure components has failed. For example, a fan or power supply may have failed.

War n in g A v ir tua l di s k o r an

enclosure has lost data redundancy.

Warning Controller getting

disconnected from its VD, while IO is happening

Critical BGI of a virtual disk

has failed.

Restrict and Migrate

Restrict

Restrict and Migrate

Restrict

2137 Communication

Time-out Wa r ni n g

Warning The controller is

34 Using Dell PRO Pack

unable to communicate with an enclosure.

Restrict and Migrate

Page 35

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2145 Controller

battery low

Severity Alert Cause Dell PRO Tip

Warning The controller battery

charge is low.

(continued)

Recommended Remedial Action

Restrict

2169 The controller

battery needs to be replaced

2171 The controller

battery temperature is above normal.

2174 The controller

battey has been removed.

2178 The controller

battery Learn cycle has timed out

2187 Single-bit ECC

error limit exceeded on the controller DIMM

Critical The controller battery

cannot recharge. The battery may have been already recharged the maximum number of times. In addition, the battery charger may not be working.

Warning The room temperature

may be too hot. The system fan may also be degraded or failed.

Warning The controller cannot

communicate with the battery. The battery may be removed or the contact point maye degraded

Warning The controller battery

must be fully charged before the Learn cycle can begin.

Warning The controller memory

is malfunctioning.

Restrict and Migrate

Restrict

Restrict and Migrate

Restrict

Restrict and Migrate

Using Dell PRO Pack 35

Page 36

Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2201 A global hot

2203 A dedicated hot

2206 The only hot

2207 The only hot

2213 Recharge count

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

spare failed

spare available is a SATA disk. SATA disks cannot replace SAS disks

spare available is a SAS disk. SAS disks cannot replace SATA disks

maximum exceeded

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Warning The controller is not

able to communicate with a disk that is assigned as a global hot spare. The disk may have failed or been removed.

Warning The controller is not

able to communicate with a disk that is assigned as a dedicated hot spare.

Warning The only physical disk

available to be assigned as a hot spare is using SATA technology.

Warning The only physical disk

available to be assigned as a hot spare is using SAS technology.

War n in g A v ir tua l di s k o r an

enclosure has lost data redundancy. In the case of a virtual disk, one or more physical disks included in the virtual disk have failed.

Restrict

36 Using Dell PRO Pack

Page 37

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2246 The controller

battery is degraded

Severity Alert Cause Dell PRO Tip

Warning The temperature of the

the battery is high. This maybe due to the battery being charged.

(continued)

Recommended Remedial Action

Restrict

2264 A device is

missing

2265 A device is in an

unknown state

2268 Storage

Management communication Error

2272 Patrol Read

found an uncorrectable media error

Warning The controller cannot

communicate with a device. The device may be removed.

Warning The controller cannot

communicate with a device. The state of the device cannot be determined.

Critical Storage Management

has lost communication with a controller. This may occur if the controller driver or firmware is experiencing a problem.

Critical The Patrol Read task

has encounted an error that cannot be corrected. There may be a bad disk block that cannot be remapped.

Restrict

Restrict and Migrate

Using Dell PRO Pack 37

Page 38

Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2273 A block on the

2282 Hot spare

2283 A redundant

2289 Multi-bit ECC

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

physical disk has been punctured by the controller

SMART polling failed

path is broken

error on controller DIMM

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Critical The controller

encountered an unrecoverable medium error when attempting to read a block on the physical disk and marked that block as invalid.

Critical The controller

firmware attempted to do SMART polling on the hot spare but was not able to complete the SMART polling.

Warning The controller has two

connectors that are connected to the same enclosure.

Critical An error involving

multiple bits has been encountered during a read or write operation.

Restrict and Migrate

2290 Single-bit ECC

error on controller DIMM

Warning An error involving a

38 Using Dell PRO Pack

single bit has been encountered during a read or write operation.

Restrict

Page 39

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2292 Communication

with the enclosure has been lost

2293 EMM

(Enclosure Management Module) Failure

Severity Alert Cause Dell PRO Tip

Critical The controller has lost

communication with an enclosure management module (EMM). The cables may be loose or defective.

Error The failure may be

caused by a loss of power to the EMM.

(continued)

Recommended Remedial Action

Restrict and Migrate

2298 The enclosure

has a bad sensor

2299 Bad PHY Critical There is a problem with

2300 Unstable

Enclosure Failure

2301 Enclosure

Hardware Error

Warning The enclosure has a

bad sensor. The enclosure sensors monitor the fan speeds, temperature probes, and so on.

a physical connection or PHY.

Critical The controller is not

receiving a consistent response from the enclosure.

Critical The enclosure or an

enclosure component is in a Failed or Degraded state.

Using Dell PRO Pack 39

Restrict

Restrict and Migrate

Page 40

Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2302 The enclosure is

2306 Bad block table

2307 Bad block table

2310 A virtual disk is

2312 A power supply

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

not responding

is full

is full.

permanently degraded

in the enclosure has an AC failure

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Critical The enclosure or an

enclosure component is in a Failed or Degraded state.

Warning The bad block table is

the table used for remapping bad disk blocks. This table fills as bad disk blocks are remapped.

Critical The bad block table is

the table used for remapping bad disk blocks.

Critical A redundant virtual

disk has lost redundancy. This may occur when the virtual disk suffers the failure of more than one physical disk.

Warning The power supply has

an AC failure

Restrict and Migrate

Restrict

Restrict and Migrate

Restrict

2313 A power supply

in the enclosure has a DC failure

Warning The power supply has a

40 Using Dell PRO Pack

DC failure.

Restrict

Page 41

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2314 The

initialization sequence of SAS components failed during system startup. SAS management and monitoring is not possible.

2318 Problems with

the battery or the battery charger have been detected. The battery health is poor.

2319 Single-bit ECC

error on controller DIMM.

Severity Alert Cause Dell PRO Tip

Critical Storage Management is

unable to monitor or manage SAS devices.

Warning The battery or the

battery charger is not functioning properly.

Warning The dual in-line

memory module (DIMM) is beginning to malfunction.

(continued)

Recommended Remedial Action

Restrict and Migrate

Restrict

Restrict and Migrate

2320 Single-bit ECC

error.

Critical The dual in-line

memory module (DIMM) is malfunctioning.

Using Dell PRO Pack 41

Restrict and Migrate

Page 42

Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2321 Single-bit ECC

2322 The DC power

2324 The AC power

2327 The NVRAM

2328 The NVRAM

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

error. The controller DIMM is nonfunctional. There will be no further reporting.

supply is switched off.

supply cable has been removed.

has corrupted data. The controller is reinitializing the NVRAM

has corrupt data.

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Critical The dual in-line

memory module (DIMM) is malfunctioning. Data loss or data corruption is eminent.

Critical The power supply unit

is switched off. Either a user switched off the power supply unit or it is defective.

Critical The power cable may

be pulled out or removed. The power cable may also have overheated and become warped and nonfunctional.

Warning The NVRAM has

corrupted data. This may ocurr after a power surge, a battery failure, or for other reasons. The controller is reinitializing the NVRAM

Warning The NVRAM has

corrupt data. The controller is unable to correct the situation

Restrict and Migrate

42 Using Dell PRO Pack

Page 43

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2329 SAS port report Warning The text for this alert is

2337 The controller is

unable to recover cached data from the battery backup unit (BBU).

2340 The background

initialization (BGI) completed with uncorrectable errors.

2342 The Check

Consistency found inconsistent parity data. Data redundancy may be lost.

2349 A bad disk block

could not be reassigned during a write operation.

Severity Alert Cause Dell PRO Tip

Critical The controller was

Critical The background

War n ing Th e dat a on a s ou rc e

Critical A write operation could

(continued)

generated by the controller and can vary depending on the situation.

unable to recover data from the cache.

initialization task encountered errors that cannot be corrected.

disk and the redundant data on a target disk is inconsistent.

not complete because the disk contains bad disk blocks that could not be reassigned. Data loss may have occurred.

Recommended Remedial Action

Restrict and Migrate

Restrict

Restrict and Migrate

Restrict

Using Dell PRO Pack 43

Page 44

Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2350 There was an

2356 SAS SMP

2357 SAS expander

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

unrecoverable disk media error during the rebuild or recovery operation

communications error.

error

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Critical The rebuild or recovery

operation encountered an unrecoverable disk media error.

Critical The text for this alert is

generated by the firmware and can vary depending on the situation. The reference to SMP in this text refers to SAS Management Protocol.

Critical There may be a

problem with the enclosure. Verify the health of the enclosure and its components.

Restrict

44 Using Dell PRO Pack

Dell Server Pro Management Pack 2.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

What’s New in this Release?

Overview

Related Terms

What is a PRO Tip?

Feature Highlights

Understanding PRO Tip Management

Supported Operating Systems

Other Documents You May Need

Obtaining Technical Assistance

Getting Started with Dell PRO Pack

Minimum Requirements

Installing SCOM/SCE and SCVMM Agents

Integrating Operations Manager with SCVMM

Importing Dell PRO Pack

Configuring PRO Tips

Testing the Setup Using Scenarios

Uninstalling PRO Pack

Security Considerations

Using Dell PRO Pack

Monitoring Using SCVMM

Implementation of Recovery Actions

Monitoring Using PRO Specific Alerts on SCOM/SCE

Using Health Explorer to Reset Alerts

Recovery Action Overrides

Alert Cause and Recovery Action