Dell Server Pro Management Pack 1.0 User Manual
Dell™ Server PRO Management Pack 1.0
®
For Microsoft
System Center
Virtual Machine Manager 2008
User’s Guide
www.dell.com | support.dell.com
Notes and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and OpenManage are trademarks of
Dell Inc.; Microsoft, Windows, W indows Server , and Vista are either trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Terms . . . . . . . . . . . . . . . . . . . . . . . 6
What is a PRO Tip?
Feature Highlights
Understanding PRO Tip Management . . . . . . . . . . 7
Supported Operating Systems
Other Documents You May Need
Obtaining Technical Assistance . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . 6
. . . . . . . . . . . . . . . . . . . . . 6
. . . . . . . . . . . . . . . 9
. . . . . . . . . . . . . 9
2 Getting Started With
Dell PROPack . . . . . . . . . . . . . . . . . . . . . 11
Minimum Requirements . . . . . . . . . . . . . . . . . 11
Installing SCOM/SCE and SCVMM Agents
Integrating SCOM/SCE with SCVMM
Importing Dell PROPack . . . . . . . . . . . . . . . . 12
Configuring PRO Tips
. . . . . . . . . . . . . . . . . . 13
. . . . . . . 12
. . . . . . . . . . 12
Testing the Setup Using Scenarios
. . . . . . . . . . . 15
Contents 3
Uninstalling PROPack . . . . . . . . . . . . . . . . . . 17
Security Considerations
. . . . . . . . . . . . . . . . . 17
3 Using Dell PROPack . . . . . . . . . . . . . . . . 19
Monitoring Using SCVMM . . . . . . . . . . . . . . . 19
Implementation of Recovery Actions
Monitoring Using PRO Specific Alerts
on SCOM/SCE
Using Health Explorer to Reset Alerts
Alert Cause and Recovery Action
. . . . . . . . . . . . . . . . . . . . . . 23
. . . . . . . 20
. . . . . . . . . 24
. . . . . . . . . . . . 25
A Appendix A - Known Limitations in
Dell PROPack . . . . . . . . . . . . . . . . . . . . . 35
B Appendix B - Microsoft Knowledge
Base Articles for Dell PROPack . . . . . . . 37
Required Hotfixes on Managed System . . . . . . . . . 37
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4 Contents
Recommended Hotfixes on Managed System
Recommended Hotfixes on
Management Station
. . . . . . . . . . . . . . . . . . 39
. . . . . 38
1
Introduction
This document is intended for system administrators who use the
Dell™ Server PRO Management Pack (Dell PROPack) to monitor
Dell systems and take remedial action when an inefficient system
is identified.
The integration of Dell PROPack with System Center Operations Manager
(SCOM) 2007 SP1/ System Center Essential (SCE) 2007 SP1and
System Center Virtual Machine Manager (SCVMM) 2008, enables you to
proactively manage virtual environments and ensure high availability of
your Dell systems.
CAUTION: Due to the possibility of data corruption and/ or data loss,
Dell recommends that the procedures in this document should be performed only
by personnel with knowledge and experience of using the Microsoft® Windows®
operating system and the Systems Center Operations Manager 2007/ System Center
Essentials 2007.
NOTE: Read Dell PROPack readme file, DellPROMP1.0_Readme.txt, which contains
the latest information about software and management station requirements, in
addition to information about known issues. You can find the readme packaged in
the self-extracting executable - Dell.Connections.PROPack. It is also posted on the
Systems Management documentation page on the Dell Support website at
support.dell.com.
Overview
System Center Operations Manager (SCOM) 2007/ System Center Essentials
(SCE) 2007 uses Management Packs to collect and store information on
hardware and applications along with a description of their health status.
Dell PROPack works with SCOM/SCE and System Center Virtual Machine
Manager (SCVMM) 2008 to manage Dell physical devices and their hosted
virtual machines using this available health information. Dell PROPack
recommends remedial actions when monitored objects transition to an
unhealthy state (for example, virtual disk failure or predictive drive error),
by leveraging the monitoring and alerting capabilities of SCOM/SCE and
remediation capabilities of SCVMM.
Introduction 5
Related Terms
•
A managed system
Administrator and monitored and managed using SCOM/SCE and
SCVMM. It can be managed locally or remotely through a supported
Web br ow se r.
•
A management station
-based Dell system which is used to manage virtualized infrastructures.
is a Dell system running Dell™ OpenManage™ System
(or)
managing station
can be a Microsoft® Windows®
What is a PRO Tip?
PRO (Performance and Resource Optimization) Tip is a feature that enables
monitoring of your virtualized infrastructure and alerting when there is an
opportunity to optimize the usage of these resources. A PRO Tip window
consists of the description of the event that produced the PRO Tip and
suggested remedial action. This feature allows you to load-balance virtual
machines between physical hosts when specific thresholds, such as
temperature of CPU, are exceeded. Alternatively, you can migrate virtual
machines when a hardware failure is detected.
The PRO Tip window in the SCVMM Administrator console enables you to
view active PRO Tips for the host groups. The SCOM/SCE console displays
the corresponding alerts as well, to ensure a consistent monitoring experience.
You can implement the recommended action mentioned in the PRO Tip
manually or automatically.
Feature Highlights
The Dell PROPack 1.0:
• Simplifies management of physical and virtual machines on
Dell PowerEdge™ systems running Windows Server 2008 x64
Hyper-V operating system with SCVMM 2008, by continually
monitoring the health of your virtual infrastructure.
• Works with SCOM/SCE and SCVMM to detect events such as loss of
power supply redundancy, higher temperature than threshold values,
system storage battery error, virtual disk failure, and so on. For more
information on events supported by Dell PROPack, see "Alert Cause and
Recovery Action".
6 Introduction
• Generates PRO Tip when the monitored hardware move to an unhealthy
state. The PROTip can be:
• a remedial action, such as movement of virtual machines.
• a recommended action, such as placing of host into maintenance
mode. You can then choose to take remedial action, such as migrate
the virtual machines to another healthy host.
• Minimizes downtime by implementing the remedial action provided on
PRO Tips, if so configured.
Understanding PRO Tip Management
To help you understand how Dell PROPack works, this section explains a
typical setup and the sequence of events involved.
Figure 1-1. Interaction of Components
Managed System 1 Managed System 2
Management Agents
(SCOM/SCE & SCVMM)
Dell OMSA
VM VM
Management Agents
(SCOM/SCE & SCVMM)
Dell OMSA
VM
Hyper-V Hypervisor
Dell PowerEdge
Dell
PROPack
SCE 2007 SP1/
SCOM 2007 SP1
Dell PowerEdge
Alerts
I
m
p
Notifies
l
e
m
e
n
t
s
Hyper-V Hypervisor
R
e
s
o
l
u
t
i
o
n
Dell PowerEdge
Management StationManagement Station
Dell PowerEdge
SCVMM 2008
In the figure, a group of Dell PowerEdge systems are the managed systems.
Two Dell PowerEdge systems act as management stations hosting the
SCOM/SCE and SCVMM. Dell OpenManage Server Administrator
Introduction 7
generates relevant severity alerts for monitored objects when there is a
transition to an unhealthy state. The Dell PROPack contains a mapping
between Server Administrator alerts and the associated PRO Tip.
The following table describes the sequence of events that occur in generating
and handling of a typical PRO Tip.
Table 1-1. Sequence of events with description
Sequence Number Event
1 SCOM/SCE agents installed on the host detect the
warning, error, or failure alerts that are logged by Dell
OpenManage Server Administrator.
2 Alert is sent to SCOM/SCE.
3 SCOM/SCE console displays active PRO
specific alert.
4 SCOM/SCE notifies the alert and the associated
PRO Tip ID to SCVMM.
5 SCVMM displays a corresponding entry in the
PRO Tip window.
6 You can choose to implement the recovery action on
the respective managed system.
7 SCVMM notifies SCOM/SCE about the successful
completion of the recovery action.
8 The status of the PRO Tip is displayed as "Resolved"
on the SCVMM console after successful
implementation of the PRO Tip.
For more information on the types of events and the associated remedial
actions, see "Alert Cause and Recovery Action".
8 Introduction
Supported Operating Systems
For the detailed Operating Systems support matrix, see the Dell PROPack
readme file, DellPROMP1.0_Readme.txt. You can find the readme packaged
in the self-extracting executable posted on the Systems Management documentation page on the
Dell Support website at support.dell.com.
Dell_ PROPack_1.0.0_A00.exe.
It is also
Other Documents You May Need
Besides this User's Guide, you might need to refer to the following guides
available on the Dell Support website at support.dell.com:
•The
•The
•The
•The
•The
Dell OpenManage Installation and Security User's Guide
detailed installation procedures and step-by-step instructions for
installing, upgrading, and uninstalling Server Administrator for each
supported operating system.
Dell OpenManage Software Quick Installation Guide
overview of applications that you can install on your management station
(console) and on your managed systems. This document also provides
procedures for installing your console and managed system applications
on systems running supported operating systems.
Dell OpenManage Server Administrator Compatibility Guide
compatibility information about Server Administrator installation and
operation on various hardware platforms (or systems) running supported
operating systems.
Dell OpenManage Server Administrator CIM Reference Guide
documents the Common Information Model (CIM) provider, an extension
of the standard management object format (MOF) file. The CIM provider
MOF documents supported classes of management objects.
Dell OpenManage Server Administrator Messages Reference Guide
the messages that are displayed in your Server Administrator home page
Alert log or on your operating system’s event viewer. This guide explains
the text, severity, and cause of each service alert message that Server
Administrator issues.
provides
provides an
provides
lists
Introduction 9
•The
•The
The Dell Systems Management Tools and Documentation DVD contains
a readme file for Server Administrator and additional readme files for
other systems management software applications found on the DVD.
See the Dell Support website at support.dell.com. for documentation on
virtualization solutions.
Dell OpenManage Server Administrator Command Line Interface
User's Guide
Administrator, including an explanation of the command line interface
(CLI) commands to view system status, access logs, create reports,
configure various component parameters, and set critical thresholds.
Dell OpenManage Server Administrator Storage Management User's Guide
is a comprehensive reference guide for configuring and managing local and
remote storage attached to a system. This document is also available in
HTML and PDF formats on the
Documentation DVD
online help.
documents the complete command line interface for Server
Dell
Systems Management Tools and
and from the Storage Management console as
Obtaining Technical Assistance
If at any time you do not understand a procedure described in this guide, or
if your product does not perform as expected, different types of help are
available. For more information see "Getting Help" in your system’s
Installation and Troubleshooting Guide or the Hardware Owner’s Manual.
Additionally, Dell Enterprise Training and Certification is available;
see www.dell.com/training for more information. This service might not
be offered in all locations.
10 Introduction
2
Getting Started With Dell PROPack
Minimum Requirements
To implement the Dell PROPack, you must ensure that the following
minimum execution environment exists:
• Management Station running:
• System Center Operations Management (SCOM) 2007 SP1/ System
Center Essentials (SCE) 2007 SP1 installed on a supported hardware
and operating system.
• System Center Virtual Machine Manager (SCVMM) 2008 installed on
a supported hardware and operating system.
• Managed System running:
• Microsoft Hyper-V hosts on any Dell PowerEdge systems ranging from
x8xx to xx1x (both inclusive).
• Dell OpenManage Server Administrator version 5.3 to 5.5 on x8xx to
xx0x systems and Dell OpenManage Server Administrator version
6.0.1/6.0.2 on xx1x systems. You can download the latest version of
Dell OpenManage Server Administrator from the Dell Support
website at
support.dell.com
.
NOTE: For the list of supported operating systems for SCOM/SCE and SCVMM
see the Microsoft website.
Getting Started With Dell PROPack 11
Installing SCOM/SCE and SCVMM Agents
When you use the setup to monitor your infrastructure, SCOM/SCE and
SCVMM agents installed on the hosts enable data transfer between the
managed system and management stations. Agents of both SCVMM and
SCOM/SCE are installed manually or automatically during the discovery
process on all Hyper-V hosts.
Integrating SCOM/SCE with SCVMM
For the setup to support Dell PROPack, SCOM/SCE must be integrated with
SCVMM. For detailed description of the steps see the Microsoft TechNet Library.
Importing Dell PROPack
Dell PROPack for the 1.0 release is provided in a sealed format as a .mp file.
To import the Dell PROPack do the following:
1
Download the
to a removable media storage or local repository.
2
Unzip the file and locate the
3
Open the SCOM/SCE console.
4
Right-click
The
Select Management Pack to import
Dell_ PROPack_1.0.0_A00.exe
Dell.Connections.PROPack.mp
Management Packs
in the
Administration
from Dell website/ftp site
file.
tab.
screen is displayed.
5
Browse to the location of
the file.
6
Click
Open.
The
Import Management Packs
message in the
SCOM/SCE displays this generic warning as a part of the security process
when you manually install any Management Pack. For more information
on how you can change the security settings for installing Management
Packs manually, see the Microsoft TechNet Library.
12 Getting Started With Dell PROPack
Management Pack Details
Dell.Connections.PROPack.mp
screen is displayed with a warning
section, as shown in Figure 2-1.
and select
Figure 2-1. Security Warning Message
7
Click
Import
.
A confirmation dialog box is displayed.
8
Click
Yes
.
For alerts and PRO Tips to be generated, ensure SCVMM discovery happens
and SCVMM objects are displayed in the State View. For more information
on the State View, see "Monitoring Using PRO Specific Alerts on
SCOM/SCE".
Configuring PRO Tips
The Dell systems and virtual infrastructure are monitored for either Critical
only or both Critical and Warning alerts. A Warning alert is generated when
a reading for the component is above or below the acceptable level.
Getting Started With Dell PROPack 13
The component may still be functioning, but it could potentially fail.
Or, the component may be functioning in an impaired state. A Critical alert is
generated when the component has either failed or failure is imminent.
By default, the monitoring level is set to "
Warning and Critical".
To enable ProTips for both Warning and Critical alerts and automatic
implementation of ProTips do the following:
1
Open the SCVMM console.
2
In the
Host Groups
The
Host Groups Properties for All Hosts
section, right-click
All Hosts
and select
Properties
window appears, as shown in
.
Figure 2-2.
Figure 2-2. Configuring PRO Tips
14 Getting Started With Dell PROPack
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