Dell Server Pro Management Pack 1.0 User Manual

Download

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Dell™ Server PRO Management Pack 1.0

For Microsoft

System Center

Virtual Machine Manager 2008

User’s Guide

www.dell.com | support.dell.com

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Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and OpenManage are trademarks of Dell Inc.; Microsoft, Windows, W indows Server , and Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

April 2009

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Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Terms . . . . . . . . . . . . . . . . . . . . . . . 6

What is a PRO Tip?

Feature Highlights

Understanding PRO Tip Management . . . . . . . . . . 7

Supported Operating Systems

Introduction

This document is intended for system administrators who use the Dell™ Server PRO Management Pack (Dell PROPack) to monitor Dell systems and take remedial action when an inefficient system is identified.

The integration of Dell PROPack with System Center Operations Manager (SCOM) 2007 SP1/ System Center Essential (SCE) 2007 SP1and System Center Virtual Machine Manager (SCVMM) 2008, enables you to proactively manage virtual environments and ensure high availability of your Dell systems.

CAUTION: Due to the possibility of data corruption and/ or data loss,

Dell recommends that the procedures in this document should be performed only by personnel with knowledge and experience of using the Microsoft® Windows® operating system and the Systems Center Operations Manager 2007/ System Center Essentials 2007.

NOTE: Read Dell PROPack readme file, DellPROMP1.0_Readme.txt, which contains

the latest information about software and management station requirements, in addition to information about known issues. You can find the readme packaged in the self-extracting executable - Dell.Connections.PROPack. It is also posted on the Systems Management documentation page on the Dell Support website at support.dell.com.

Overview

System Center Operations Manager (SCOM) 2007/ System Center Essentials (SCE) 2007 uses Management Packs to collect and store information on hardware and applications along with a description of their health status. Dell PROPack works with SCOM/SCE and System Center Virtual Machine Manager (SCVMM) 2008 to manage Dell physical devices and their hosted virtual machines using this available health information. Dell PROPack recommends remedial actions when monitored objects transition to an unhealthy state (for example, virtual disk failure or predictive drive error), by leveraging the monitoring and alerting capabilities of SCOM/SCE and remediation capabilities of SCVMM.

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Related Terms

•

A managed system

Administrator and monitored and managed using SCOM/SCE and SCVMM. It can be managed locally or remotely through a supported Web br ow se r.

•

A management station

-based Dell system which is used to manage virtualized infrastructures.

is a Dell system running Dell™ OpenManage™ System

(or)

managing station

can be a Microsoft® Windows®

What is a PRO Tip?

PRO (Performance and Resource Optimization) Tip is a feature that enables monitoring of your virtualized infrastructure and alerting when there is an opportunity to optimize the usage of these resources. A PRO Tip window consists of the description of the event that produced the PRO Tip and suggested remedial action. This feature allows you to load-balance virtual machines between physical hosts when specific thresholds, such as temperature of CPU, are exceeded. Alternatively, you can migrate virtual machines when a hardware failure is detected.

The PRO Tip window in the SCVMM Administrator console enables you to view active PRO Tips for the host groups. The SCOM/SCE console displays the corresponding alerts as well, to ensure a consistent monitoring experience.

You can implement the recommended action mentioned in the PRO Tip manually or automatically.

Feature Highlights

The Dell PROPack 1.0:

• Simplifies management of physical and virtual machines on Dell PowerEdge™ systems running Windows Server 2008 x64 Hyper-V operating system with SCVMM 2008, by continually monitoring the health of your virtual infrastructure.

• Works with SCOM/SCE and SCVMM to detect events such as loss of power supply redundancy, higher temperature than threshold values, system storage battery error, virtual disk failure, and so on. For more information on events supported by Dell PROPack, see "Alert Cause and Recovery Action".

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• Generates PRO Tip when the monitored hardware move to an unhealthy state. The PROTip can be:

• a remedial action, such as movement of virtual machines.

• a recommended action, such as placing of host into maintenance

mode. You can then choose to take remedial action, such as migrate the virtual machines to another healthy host.

• Minimizes downtime by implementing the remedial action provided on PRO Tips, if so configured.

Understanding PRO Tip Management

To help you understand how Dell PROPack works, this section explains a typical setup and the sequence of events involved.

Figure 1-1. Interaction of Components

Managed System 1 Managed System 2

Management Agents

(SCOM/SCE & SCVMM)

Dell OMSA

VM VM

Management Agents

(SCOM/SCE & SCVMM)

Dell OMSA

Hyper-V Hypervisor

Dell PowerEdge

Dell

PROPack

SCE 2007 SP1/

SCOM 2007 SP1

Dell PowerEdge

Alerts

Notifies

Hyper-V Hypervisor

Dell PowerEdge

Management StationManagement Station

Dell PowerEdge

SCVMM 2008

In the figure, a group of Dell PowerEdge systems are the managed systems. Two Dell PowerEdge systems act as management stations hosting the SCOM/SCE and SCVMM. Dell OpenManage Server Administrator

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generates relevant severity alerts for monitored objects when there is a transition to an unhealthy state. The Dell PROPack contains a mapping between Server Administrator alerts and the associated PRO Tip.

The following table describes the sequence of events that occur in generating and handling of a typical PRO Tip.

Table 1-1. Sequence of events with description

Sequence Number Event

1 SCOM/SCE agents installed on the host detect the

warning, error, or failure alerts that are logged by Dell OpenManage Server Administrator.

2 Alert is sent to SCOM/SCE.

3 SCOM/SCE console displays active PRO

specific alert.

4 SCOM/SCE notifies the alert and the associated

PRO Tip ID to SCVMM.

5 SCVMM displays a corresponding entry in the

PRO Tip window.

6 You can choose to implement the recovery action on

the respective managed system.

7 SCVMM notifies SCOM/SCE about the successful

completion of the recovery action.

8 The status of the PRO Tip is displayed as "Resolved"

on the SCVMM console after successful implementation of the PRO Tip.

For more information on the types of events and the associated remedial actions, see "Alert Cause and Recovery Action".

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Supported Operating Systems

For the detailed Operating Systems support matrix, see the Dell PROPack readme file, DellPROMP1.0_Readme.txt. You can find the readme packaged in the self-extracting executable posted on the Systems Management documentation page on the Dell Support website at support.dell.com.

Dell_ PROPack_1.0.0_A00.exe.

It is also

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see "Getting Help" in your system’s Installation and Troubleshooting Guide or the Hardware Owner’s Manual.

Additionally, Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service might not be offered in all locations.

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Getting Started With Dell PROPack

Minimum Requirements

To implement the Dell PROPack, you must ensure that the following minimum execution environment exists:

• Management Station running:

• System Center Operations Management (SCOM) 2007 SP1/ System

Center Essentials (SCE) 2007 SP1 installed on a supported hardware and operating system.

• System Center Virtual Machine Manager (SCVMM) 2008 installed on

a supported hardware and operating system.

• Managed System running:

• Microsoft Hyper-V hosts on any Dell PowerEdge systems ranging from

x8xx to xx1x (both inclusive).

• Dell OpenManage Server Administrator version 5.3 to 5.5 on x8xx to

xx0x systems and Dell OpenManage Server Administrator version

6.0.1/6.0.2 on xx1x systems. You can download the latest version of Dell OpenManage Server Administrator from the Dell Support website at

support.dell.com

NOTE: For the list of supported operating systems for SCOM/SCE and SCVMM

see the Microsoft website.

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Installing SCOM/SCE and SCVMM Agents

When you use the setup to monitor your infrastructure, SCOM/SCE and SCVMM agents installed on the hosts enable data transfer between the managed system and management stations. Agents of both SCVMM and SCOM/SCE are installed manually or automatically during the discovery process on all Hyper-V hosts.

Integrating SCOM/SCE with SCVMM

For the setup to support Dell PROPack, SCOM/SCE must be integrated with SCVMM. For detailed description of the steps see the Microsoft TechNet Library.

Importing Dell PROPack

Dell PROPack for the 1.0 release is provided in a sealed format as a .mp file. To import the Dell PROPack do the following:

Download the to a removable media storage or local repository.

Unzip the file and locate the

Open the SCOM/SCE console.

Right-click

The

Select Management Pack to import

Dell_ PROPack_1.0.0_A00.exe

Dell.Connections.PROPack.mp

Management Packs

in the

Administration

from Dell website/ftp site

file.

tab.

screen is displayed.

Browse to the location of the file.

Click

Open.

The

Import Management Packs

message in the SCOM/SCE displays this generic warning as a part of the security process when you manually install any Management Pack. For more information on how you can change the security settings for installing Management Packs manually, see the Microsoft TechNet Library.

12 Getting Started With Dell PROPack

Management Pack Details

Dell.Connections.PROPack.mp

screen is displayed with a warning

section, as shown in Figure 2-1.

and select

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Figure 2-1. Security Warning Message

Click

Import

A confirmation dialog box is displayed.

Click

Yes

For alerts and PRO Tips to be generated, ensure SCVMM discovery happens and SCVMM objects are displayed in the State View. For more information on the State View, see "Monitoring Using PRO Specific Alerts on SCOM/SCE".

Configuring PRO Tips

The Dell systems and virtual infrastructure are monitored for either Critical only or both Critical and Warning alerts. A Warning alert is generated when a reading for the component is above or below the acceptable level.

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The component may still be functioning, but it could potentially fail. Or, the component may be functioning in an impaired state. A Critical alert is generated when the component has either failed or failure is imminent. By default, the monitoring level is set to "

Warning and Critical".

To enable ProTips for both Warning and Critical alerts and automatic implementation of ProTips do the following:

Open the SCVMM console.

In the

Host Groups

The

Host Groups Properties for All Hosts

section, right-click

All Hosts

and select

Properties

window appears, as shown in

Figure 2-2.

Figure 2-2. Configuring PRO Tips

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Select the

PRO

tab and select the

Enable PRO on this Host Group

option.

By default, the monitoring level is set to

Warning and Critical

, which means that the application will display PRO Tips generated for both Warning and Critical alerts. To restrict the PRO Tips to Critical alerts only, select the

Select the

By default, the automation level is set to

Critical only

option.

Automatically implement PRO tips

Critical only

option.

, which means that PRO Tips with a Critical severity level are automatically implemented. For all PRO Tips to be implemented automatically, select the

Critical

Click OK to save your settings.

option.

Warn in g an d

Testing the Setup Using Scenarios

To confirm that the imported Dell PROPack is fully functional create the scenarios listed in the two tables and check if the activities listed under Expected System Response column are carried out.

Scenario 1 - The backplane board temperature exceeds its warning threshold value on a managed system.

Table 2-1. Checking recovery action for warning alert conditions.

Your Actions Expected System Response

Generate a temperature alert warning on the managed system, such that the backplane board temperature exceeds its warning threshold limit. The event id is 1053 with the source being OpenManage Server Administrator.

Select the Implement option in the PRO Tip window.

• Dell PROPack generates the corresponding alert in SCOM/SCE.

• SCOM/SCE passes an alert associated with the PRO Tip to SCVMM.

• PRO Tip appears in the SCVMM PRO Tip window.

Places the host in maintenance mode.

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Table 2-1. Checking recovery action for warning alert conditions.

(continued)

Your Actions Expected System Response

Verify that the host is placed in the maintenance mode and the PRO Tip resolved the alert.

• After successful implementation of the PRO Tip, its status is changed to "Resolved" and PRO Tip entry is moved out of the PRO Tip window.

• Corresponding alert disappears in the SCOM/SCE Alert View.

Select the Dismiss option instead of the Implement option in the PRO Tip window.

PRO Tip is dismissed. No recovery task is performed. The corresponding PRO Tip entry is moved out of the PRO Tip window.

Scenario 2 - the backplane board temperature exceeds its failure threshold value on a managed system.

Table 2-2. Checking recovery action for failure alert conditions.

Your Actions Expected System Response

Generate a temperature alert on the managed system, such that the backplane board temperature exceeds its failure threshold limit. The event id is 1054 with the source being OpenManage Server Administrator.

Select the Implement option in the PRO Tip window.

• Dell PROPack generates the corresponding alert in SCOM/SCE.

• SCOM/SCE passes an alert associated with the PRO Tip to SCVMM.

• PRO Tip appears on the SCVMM PRO Tip window.

The recovery actions execute as follows:

Sets the host in maintenance mode.

Determines the list of virtual systems running on the unhealthy host using the built-in Microsoft host rating algorithm.

Determines the best-rated healthy host.

Moves the virtual machine to best-rated host.

Repeats this action until no more running virtual machines exist on the unhealthy host.

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Table 2-2. Checking recovery action for failure alert conditions.

Your Actions Expected System Response

Verify that the virtual systems are moved to a healthy host and PRO Tip resolved the alert.

Select the Dismiss option instead of the Implement option in the PRO Tip window.

• After successful implementation of the PRO Tip, its status is changed to "Resolved" and PRO Tip entry is moved out of the PRO Tip window.

• Corresponding alert disappears in the SCOM/SCE Alert View.

No action is taken and virtual systems are not moved. The corresponding PRO Tip entry is moved out of the PRO Tip window.

(continued)

Uninstalling PROPack

You can uninstall PROPack by deleting it in the SCOM/SCE console. When you delete PROPack, all the settings and thresholds associated with it are removed from SCOM/SCE. Also, the .mp file for PROPack is deleted from the hard disk of the management station.

To uninstall PROPack do the following:

Open the SCOM/SCE console.

Select

Administration→ Management Packs

In the

Management Packs

Pack and then click

pane, right-click Dell Server PRO Management

Delete

Security Considerations

Operations Console access privileges are handled internally by SCOM/SCE. This can be setup using the User Roles option under Administration → Security feature on the SCOM/SCE console. The profile of the role assigned to you determines what actions you can perform and which objects you are able to manage. For more information on security considerations see the

Microsoft Operations Manager 2007 SP1/ Microsoft Systems Centre Essentials SP1 online help.

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Using Dell PROPack

Monitoring Using SCVMM

You can manage the health of your virtualized environment using PRO Tips displayed on the SCVMM console.

To see the PRO Tip window, click the PRO Tips button on toolbar located below the main menu, as shown in Figure 3-1. The button also shows the number of active PRO Tips in brackets.

Figure 3-1. PRO Tip Button on the SCVMM Console

Click the PRO Tips button.

Alternatively, if you select the Show this window when new PRO Tips are created option in the PRO Tip window, the window opens automatically on

the SCVMM console when a PRO Tip is generated.

The PRO Tip window displays information in a tabular format about the source, tip ( machine

Below the table you can see a description of the problem that triggered the alert, along with the cause and suggested remedial action for recovery.

), and state.

a concise statement of the problem associated with the host

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Figure 3-2. PRO Tip Window

Implementation of Recovery Actions

The PRO Tip window provides an option to either implement or dismiss the recommended action. If you select the Implement option, one of these recovery tasks may be executed based on the type of alert:

Placing the host in maintenance mode

Placing a host in maintenance mode prevents future assignment of workload to the host until the problem is resolved.

When a host is placed in the maintenance mode, it still receives alerts in SCOM/SCE and associated PRO Tips in SCVMM.

The system health conditions that can trigger the maintenance mode task are non-critical hardware alerts on the virtualization host such as, ambient chassis temperature warning alert on Dell PowerEdge virtualization host system.

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Moving of virtual machines

The PRO Tip management pack uses SCVMM algorithms to move virtual machines from the affected system to a healthy one. The placement requirements for identifying a healthy system and moving the virtual machines are as follows:

•

Hard requirements

- these are requirements that a machine hosting the virtual machines must meet in order to run - sufficient memory and storage.

•

Soft requirements

- these are requirements that if met by the host, allows a virtual machine to perform more optimally - CPU allocation, network bandwidth, network availability, disk IO bandwidth, and free memory.

SCVMM assigns a star rating to hosts in a range of zero to five. If a hard requirement is not met (for example, not enough hard disk and memory capacity), the host automatically gets zero stars and SCVMM does not allow you to place a virtual machine on that host.

The system health conditions that trigger migration of virtual machines are hardware failure alerts on a virtualization host such as virtual disk failure and predictive drive error. Dell PROPack migrates virtual machines that have status "Running". No other virtual machines with status like "Stop", "Pause" and "Saved state" are migrated.

After you successfully implement the recovery task the following changes take place:

• PRO Tip status is changed to "Resolved" and PRO Tip entry is moved out of the PRO Tip window.

• Corresponding alert disappears in SCOM/SCE Alert View.

• An entry is displayed in the

Jobs

section on the SCVMM console. This entry shows the status of the job as "Completed", as shown in the Figure 3-3.

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Figure 3-3. Completed Job

PRO Tip implementation of moving virtual machines can fail if no other healthy hosts are available in the host group or host cluster. In such a case, the PRO Tip window displays the State of the corresponding PRO Tip as "Failed", and the reason is elaborated in the Error section. The status of the corresponding entry in the Jobs section on the SCVMM console also displays as "Failed".

NOTE: In the PRO Tip window the failure message is updated dynamically.

However, to refresh the data you have to click outside the PRO Tip window and then click again to bring the window in focus.

If you select the Dismiss option, the PRO Tip is not executed and the following changes take place:

• The PRO Tip is removed from the SCVMM PRO Tip console.

• The alert in SCOM/SCE is removed from the

Dell Server PRO Alerts

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Monitoring Using PRO Specific Alerts on SCOM/SCE

You can monitor the physical devices in your network using the SCOM/SCE console.

The SCOM/SCE console provides the following views:

•

Alert View

specific alerts in a tabular format with information on the severity level, source, name, resolution state, along with the date and time of creation. To access the Alert View do the following:

The alerts are displayed on the right-side of the screen, as shown in Figure 3-4.

Figure 3-4. Alert View

- The Alert View on the SCOM/SCE console displays Dell PRO

Open SCOM/SCE console.

Select the

Select

Monitoring

Dell Server PRO Alerts

tab.

from

Dell Server PROPack.

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•

State View

a tabular format. The State View displays objects with the name, path, storage health of the Dell system, and so on. You can personalize the State View by defining which objects you want displayed and customizing how the data looks.

Figure 3-5. State View

For more information on creating a State View see the Microsoft website.

- The State View displays the Dell system objects discovered in

Using Health Explorer to Reset Alerts

Health Explorer enables you to view and take action on alerts. When you select the Dismiss option in the PRO Tip window the alert is removed from the PRO Tip window. However, to reset this alert manually in the Health Explorer do the following:

Open the

Right-click the alert that you want to close.

Select

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Health Explorer

Reset Health

window from the

Actions

pane.

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Alert Cause and Recovery Action

The following table lists the alert and the corresponding recommended remedial action:

Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

1053 Temperature

sensor detected a warning value

1054 Temperature

sensor detected a failure value

1104 Fan sensor

detected a failure value.

1154 Voltage sensor

detected a failure value.

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Warning A temperature sensor

on the backplane board, system board, CPU, or drive carrier in the specified system exceeded its warning threshold value.

Error A temperature sensor

on the backplane board, system board, CPU, or drive carrier in the specified system exceeded its failure threshold value.

Error A fan sensor in the

specified system detected the failure of one or more fans.

Error A voltage sensor in the

specified system exceeded its failure threshold value.

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

In SCVMM, PRO Tip implementation migrates running virtual machines from unhealthy host to healthy host(s).

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

In SCVMM, PRO Tip implementation migrates running virtual machines from unhealthy host to healthy host(s).

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Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

1203 Current sensor

1204 Current sensor

1305 Redundancy

1306 Redundancy

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

detected a warning value.

detected a failure value.

degraded.

lost.

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Warning A current sensor in the

specified system exceeded its warning threshold value.

Error A current sensor in the

specified system exceeded its failure threshold value.

Warning A power supply sensor

reading in the specified system exceeded a warning threshold.

Error A power supply has

been disconnected or has failed.

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

In SCVMM, PRO Tip implementation migrates running virtual machines from unhealthy host to healthy host(s).

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

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Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

1353 Power supply

detected a warning.

1354 Power supply

detected a failure.

1403 Memory Device

Status Warning

1404 Memory Device

Error.

Severity Alert Cause Dell PRO Tip

Warning A power supply sensor

reading in the specified system exceeded definable warning threshold.

Error A power supply has

been disconnected or has failed.

Warning A memory device

correction rate exceeded an acceptable value.

Error A memory device

correction rate exceeded an acceptable value, a memory spare bank was act ivate d, or a multibit ECC error occurred.

(continued)

Recommended Remedial Action

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

In SCVMM, PRO Tip implementation migrates running virtual machines from unhealthy host to healthy host(s).

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Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

1703 Battery sensor

2048 Device Failed

2056 Virtual Disk

2057 Virtual Disk

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

detected a warning value.

Error.

Failed Warning.

Degraded Wa r ni n g

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Warning A battery sensor in the

specified system detected that a battery is in a predictive failure state.

Error A storage component

such as a physical disk or an enclosure has failed.

Error One or more physical

disks included in the virtual disk have failed.

Warning This alert message

occurs when a physical disk included in a redundant virtual disk fails.

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

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Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2076 Virtual Disk

Check Consistency Failed.

2077 Virtual Disk

Forma t Failed Wa r ni n g .

2082 Virtual Disk

Rebuild Failure

2083 Physical Disk

Rebuild Failed

Severity Alert Cause Dell PRO Tip

Error A physical disk

included in the virtual disk failed or there is an error in the parity information.

Error A physical disk

included in the virtual disk failed.

Error A physical disk

included in the virtual disk has failed or is corrupt.

Error A physical disk

included in the virtual disk has failed or is corrupt.

(continued)

Recommended Remedial Action

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements

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Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2100 Temperature

2101 Temperature

2102 Temperature

2103 Temperature

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

exceeded Maximum Wa r ni n g Threshold

dropped below Minimum Wa r ni n g Threshold

exceeded Maximum Threshold Value

dropped below the Minimum Failure Threshold.

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Warning The physical disk

enclosure is too hot. A variety of factors can cause the excessive temperature.

Warning The physical disk

enclosure is too cool.

Error The physical disk

enclosure is too hot. A variety of factors can cause the excessive temperature.

Error The physical disk

enclosure is too cool.

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements

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Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2129 BGI (Back

Ground Initialization) Failed Error

2137 Communication

Time-out Wa r ni n g

2268 Storage

Management communication Error

2293 EMM

(Enclosure Management Module) Failure

Severity Alert Cause Dell PRO Tip

Error BGI of a virtual disk

has failed.

Warning The controller is

unable to communicate with an enclosure.

Error Storage Management

has lost communication with a controller.

Error The failure may be

caused by a loss of power to the EMM.

(continued)

Recommended Remedial Action

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements

In SCVMM, PRO Tip implementation migrates running virtual machines from unhealthy host to healthy host(s).

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

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Table 3-1. Alert Cause and Recovery Action

(continued)

Dell Event ID

2300 Unstable

2301 Enclosure

2302 Enclosure

Alert Description in SCOM/ SCE & PRO Tip in SCVMM

Enclosure Failure

Hardware Error.

Component Failed

Severity Alert Cause Dell PRO Tip

Recommended Remedial Action

Error The controller is not

receiving a consistent response from the enclosure.

Error The enclosure or an

enclosure component is in a Failed or Degraded state.

Error The enclosure or an

enclosure component is in a Failed or Degraded state.

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

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Table 3-1. Alert Cause and Recovery Action

Dell

Alert Description

Event

in SCOM/ SCE &

PRO Tip in SCVMM

2314 SAS (Serial

Attached SCSI) Components Failure.

2328 NVRAM (Non

Volatile Random Access Memory) has corrupt data.

Severity Alert Cause Dell PRO Tip

Error Storage Management is

unable to monitor or manage SAS devices.

Error The NVRAM has

corrupt data. The controller is unable to correct the situation

(continued)

Recommended Remedial Action

In SCVMM, PRO Tip implementation migrates running virtual machines from unhealthy host to healthy host(s).

In SCVMM, PRO Tip implementation places the host in Maintenance mode so that it is no longer available for new virtual machine placements.

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Appendix A - Known Limitations in Dell PROPack

These are the known limitations in Dell PROPack:

How does Dell PROPack handle failure in SCOM/SCE/SCVMM infrastructure?

The SCE/SCOM-SCVMM infrastructure has multiple software services (for example, management station, SQL server, and so on) leading to a complex distributed setup. The exact communication between these services and the associated failure is handled by the infrastructure itself and is an internal design care of SCOM/SCE-SCVMM infrastructure. There are no specific interfaces that SCOM/SCE exposes for the management pack to make use of. Hence the Dell PROPack design is independent of these considerations.

What happens when multiple alerts are generated for a sensor of the same severity type?

Dell OpenManage Server Administrator logs events to the Windows System Event log. Dell PROPack subscribes, as its data source, to the Windows System Event Log. These events can be Informational, Warning or Critical in severity type.

Each state transition (except for informational) generates a corresponding PRO Tip in SCVMM and an alert log in SCOM/SCE.

Assume a Dell PowerEdge system’s temperature sensor probes crosses warning threshold reading and hence PROPack mechanisms generate the corresponding PRO Tip for Temperature Warning alert. If another sensor of the same host crosses warning threshold reading, you cannot see another PRO Tip for the Temperature Warning alert. Since the PROPack is primarily concerned with the management of virtualization workloads on hosts that generated the alerts, there can be only one outstanding PRO Tip, regardless of the outstanding number of severity events for a given sensor type on a given host.

Appendix A - Known Limitations in Dell PROPack 35

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Are there limitations with respect to number of virtual machines and systems that can be managed through Dell PROPack?

The number of hosts and virtual machines that can be managed depends on SCVMM and not Dell PROPack.

A security warning message is displayed when you import Dell PROPack. What does this indicate?

The warning message you see is a generic warning that SCOM/SCE provides when you manually install Dell PROPack and is part of its security processes.

Preparing the Management Group for Agents

By default, management groups do not automatically admit manually installed agents into the management group to manage them. This is a security feature. The management group, as a whole, and individual management stations can be configured to place new manually installed agents into the them and either admit or reject them into the management group. It is also possible to change the default behavior and automatically admit manually installed agents, although this is not recommended for security reasons. For information about how to perform these steps, see the topic "How to Approve an Operations Manager 2007 Agent Installed for a management group Using MOMAgent.msi" in the TechNet Library

Pending Management

container, where you can review

Microsoft

If the Dell OpenManage Server Administrator service is stopped on any host, why does the State View still display the host instance?

When Dell PROPack and SCVMM discover Dell system instances, the State View displays the host even when OpenManage Server Administrator service is stopped on the host. For SCVMM to "undiscover" the system remove the SCVMM agent from the host.

36 Appendix A - Known Limitations in Dell PROPack

Page 37

Appendix B - Microsoft Knowledge Base Articles for Dell PROPack

The following tables list the Microsoft Knowledge Base articles along with the corresponding Knowledge Base IDs. For details see the Microsoft support site at support.microsoft.com.

Required Hotfixes on Managed System

Table B-1. Required Hotfixes for PROPack on Managed System

Applicable System

Hyper-V Description of the Hyper-V update for issues that

Hyper-V A Background Intelligent Transfer Service (BITS)

NOTE: If these hotfixes are missing from a Hyper-V system, the System Center

Virtual Machine Manager 2008 Admin Console lists the system status as "Needs Attention". Hotfix 956774 should be installed on the Hyper-V systems and on System Center Virtual Machine Manager 2008 system.

Description Microsoft

Knowledge Base ID

956589

may occur when you manage the Hyper-V role on the 64-bit editions of Windows Server 2008 by using SCVMM.

956774

client cannot handle files that have paths that contain the volume GUID in Windows Server 2008 or in Windows Vista

Appendix B - Microsoft Knowledge Base Articles for Dell PROPack 37

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Recommended Hotfixes on Managed System

Table B-2. Recommended Hotfixes for PROPack on Managed System

Applicable System

Hyper-V Stop error message on a Windows Server 2008

Hyper-V A wmiprvse.exe process may leak memory when

Hyper-V Memory corruption may occur with the WMI service

Hyper-V Certain applications become very slow on a Windows

Hyper-V failover clusters

Description Microsoft

system that has the Hyper-V role installed: "STOP 0x0000001A".

a Windows Management Instrumentation (WMI) notification query is used heavily on a Windows Server 2008 or Windows Vista system.

on a system that is running Windows Server 2008 or Windows Vista SP 1.

Server 2008 or Windows Vista SP 1 system when a certificate with SIA extension is installed.

Recommended hotfixes for Windows Server 2008 clusters.

Knowledge Base Link

957967

958124

954563

955805

957311

38 Appendix B - Microsoft Knowledge Base Articles for Dell PROPack

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Recommended Hotfixes on Management Station

Table B-3. Recommended Hotfixes for PROPack on Management Station

Applicable System

System Center Virtual Machine Manager 2008

Description Microsoft

Knowledge Base Link

A wmiprvse.exe process may leak memory when a Windows Management Instrumentation (WMI) notification query is used heavily on a Windows Server 2008 or Windows Vista system.

Memory corruption may occur with the WMI service on a system that is running Windows Server 2008 or Windows Vista SP 1.

Certain applications become very slow on a Windows Server 2008 or Windows Vista SP 1 system when a certificate with SIA extension is installed.

Description of the System Center Virtual Machine Manager 2008 update to address physical to virtual (P2V) issues.

958124

954563

955805

959596

Appendix B - Microsoft Knowledge Base Articles for Dell PROPack 39

Page 40

40 Appendix B - Microsoft Knowledge Base Articles for Dell PROPack

Page 41

Glossary

The following list defines or identifies technical terms, abbreviations, and acronyms used in this document.

managed system

A managed system is any system that is monitored and managed using SCOM/SCE and SCVMM and running Dell OpenManage Server Administrator. Systems running Server Administrator can be managed locally or remotely through a supported Web browser.

management station

A management station can be any Microsoft® Windows® -based system which is used to manage virtualized infrastructures.

SCOM

Abbreviation for System Center Operations Manager.

task

Tasks are actions that you launch to diagnose or resolve a problem, or to automate repetitive actions. Tasks are launched from the Operations Manager 2007 Operators Console.

SCVMM

Abbreviation for

SCE

Abbreviation for

System Center Virtual Machine Manager.

System Center Essentials.

Glossary 41

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42 Glossary

Page 43

Index

Dell Event ID

1053, 25 1054, 25 1104, 25 1154, 25 1203, 26 1204, 26 1305, 26 1306, 26 1353, 27 1354, 27 1403, 27 1404, 27 1703, 28 2048, 28 2056, 28 2057, 28 2076, 29 2077, 29 2082, 29 2083, 29 2100, 30 2101, 30 2102, 30 2103, 30 2129, 31 2137, 31 2268, 31 2293, 31 2300, 32

Dell Event ID (continued)

2301, 32 2302, 32 2314, 33 2328, 33

Dell Management Pack

What’s New, 5

Dell Management Packs, 5

generic warning, 12

managed system, 6

Management Pack features, 5

management station, 6

Monitoring

Using SCOM/SCE, 23 Using SCVMM, 19

Index 43

Page 44

PRO, 6

PROPack

Feat ure s, 6 Importing, 12 Minimum Requirements, 11 Security Considerations, 17 Te st in g , 1 5 Uninstalling, 17

PROTip, 6

Configuring, 13

Recovery Action, 25

Setup Testing

Scenario 1, 15 Scenario 2, 16

View

Alert, 23 State, 23

Technical Assistance, 10

User Roles, 17

44 Index

Dell Server Pro Management Pack 1.0 User Manual

Introduction

Overview

Related Terms

What is a PRO Tip?

Feature Highlights

Understanding PRO Tip Management

Supported Operating Systems

Other Documents You May Need

Obtaining Technical Assistance

Getting Started With Dell PROPack

Minimum Requirements

Installing SCOM/SCE and SCVMM Agents

Integrating SCOM/SCE with SCVMM

Importing Dell PROPack

Configuring PRO Tips

Testing the Setup Using Scenarios

Uninstalling PROPack

Security Considerations

Using Dell PROPack

Monitoring Using SCVMM

Implementation of Recovery Actions

Monitoring Using PRO Specific Alerts on SCOM/SCE

Using Health Explorer to Reset Alerts

Alert Cause and Recovery Action

Appendix A - Known Limitations in Dell PROPack

Appendix B - Microsoft Knowledge Base Articles for Dell PROPack

Required Hotfixes on Managed System

Recommended Hotfixes on Managed System

Recommended Hotfixes on Management Station

Glossary

Index