Dell Server Management Pack User Manual

Download

Dell Server Management Pack Suite Version 4.1 For Microsoft

System Center Operations

Manager 2007 SP1/R2, System

Center Essentials 2007 SP1/

2010

User’s Guide

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

____________________

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Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™, and OpenManage™ are trademarks of Dell Inc. Broadcom Corporation. Intel countries. Microsoft registered trademarks of Microsoft Corporation in the United States. Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Dell is not responsible for the availability of external websites or their contents.

December 2010

is a registered trademark of Intel Corporation in the United States and/or other

, Windows®, Windows Server®, and Windows Vista® are either trademarks or

is a registered trademark of Broadcom

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7

Contents of the Management Pack Suite . . . . . . . . . 7

What is New in Dell Server Management Pack Suite Version 4.1

Key Features of Dell Server Management Pack Suite

About Dell Server Management Pack Suite v4.1 . . . . 11

. . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported Dell Devices

Supported Operating Systems

. . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . 14

Supported Firmware Versions . . . . . . . . . . . . . 15

2 Getting Started . . . . . . . . . . . . . . . . . . . . 17

Management Server (MS) Requirements . . . . . . . . 17

Software Requirements

Discovery Requirements

Security Configuration

Chassis Modular Server Correlation Requirement

. . . . . . . . . . . . . . . . . . . . 19

Managed System Requirements

Dell System Requirements

Configuring Management Server Action

Account With Normal User Privilege . . . . . . . 21

. . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . 18

. . . . . . . . . . . . 19

. . . . . . . . . . . . . 19

Contents 3

Dell CMC/DRAC MC Requirements . . . . . . . . 21

Installing the Dell Server Management Pack Suite v4.1

. . . . . . . . . . . . . . . . . . . . . . . . . 21

Pre-import Tasks

Importing the Management Packs

. . . . . . . . . . . . . . . . . . 21

. . . . . . . . . 22

Post-Import Tasks for the Dell Server Management Pack Suite v4.1

. . . . . . . . . . . . . . . . . . . . . 23

Configuring the Dell Chassis Management Controller Management Pack for Discovering Server Modules and Chassis Slot Summary

. . . . . . . . . . . . . 23

Creating Advanced Power Control and LED

Identification Tasks . . . . . . . . . . . . . . . . . 24

Upgrading From the Previous Management

. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Packs

From Dell Server Management Pack Suite v4.0

Post Upgrade Tasks

. . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . 26

From Dell Server Management Pack 3.x . . . . . . 27

Uninstalling the Dell Server Management Pack Suite v4.1

. . . . . . . . . . . . . . . . . . . . . . . . . 27

Deleting the Management Packs

. . . . . . . . . 27

Before deleting the Dell CMC Management Pack 4.1

. . . . . . . . . . . . . . . . . . . . . . . 28

3 Understanding Dell Server Management

Pack Suite Operations

4 Contents

Access Privileges

. . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . 31

Overview . . . . . . . . . . . . . . . . . . . . . . . . . 31

Web Console

. . . . . . . . . . . . . . . . . . . . . . . 31

Discovery and Grouping . . . . . . . . . . . . . . . . . 32

Discovering a Dell System . . . . . . . . . . . . . 32

Discovering DRAC and CMC Devices

. . . . . . . 33

Dell Hardware Discovery and Grouping . . . . . . 34

Objects Discovered by Dell Server Management Pack

. . . . . . . . . . . . . . . . . . . . . . . . 35

Monitoring

. . . . . . . . . . . . . . . . . . . . . . . . 37

Alerts View

Diagram View

. . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . 39

State View . . . . . . . . . . . . . . . . . . . . . 49

Performance and Power Monitoring Views

. . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Tas ks

Dell Modular and Monolithic Systems Tasks

Dell Remote Access Controller (DRAC) Tasks

. . . . 49

. . . 52

. . . 56

Dell Chassis Management Controller (CMC)

Ta sk s . . . . . . . . . . . . . . . . . . . . . . . . 56

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . 57

OpenManage Windows Event Log

. . . . . . . . . 57

BIOS Configuration . . . . . . . . . . . . . . . . . 58

Firmware and Driver Versions

RAID Configuration

. . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . 58

Customizing the Dell Server Management Pack

. . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Suite

Unit Monitors

Object Discoveries

Rules

. . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . . . . . . . . . . . . 64

Contents 5

4 Related Documentation and

Resources . . . . . . . . . . . . . . . . . . . . . . . . 67

Microsoft Guidelines for Performance and

Scalability for Operations Manager 2007 SP1/R2 . . . . 67

Introduction

The integration of the Dell Server Management Pack Suite v4.1 with Microsoft Systems Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/ 2010 environment allows you to manage, monitor, and ensure the availability of your Dell devices.

CAUTION: Perform the procedures in this document only if you have proper

knowledge and experience in using Microsoft Windows operating system and the Systems Center Operations Manager 2007 SP1/R2, System Center Essentials 2007 SP1/2010, to avoid data corruption and/or data loss.

NOTE: Read the Management Pack’s readme files, which contain the latest

information about software and management server requirements, in addition to information about known issues. The readme files are posted to the Systems Management documentation page on the Dell Support website at support.dell.com/manuals. The readme files are also packaged in the selfextracting executable Dell_Server_Management_Pack_Suite_v4.1_A00.exe file.

NOTE: All references to Systems Center Operations Manager (SCOM) 2007 SP1/R2

in this document are also applicable to System Center Essentials (SCE) 2007 SP1/2010.

Contents of the Management Pack Suite

The Dell Server Management Pack Suite v4.1 consists of the following:

Management Packs:

• Dell.WindowsServer.Scalable.mp

• Dell.WindowsServer.Detailed.mp

• Dell.OutOfBand.CMC.mp

• Dell.OutOfBand.DRAC.mp

Utilities:

• Dell.Connections.HardwareLibrary.mp (Base Folder utility)

• Dell.WindowsServer.InformationalAlertsOn.mp

•

Dell.ChassisModularServer.Correlation.mp

Introduction 7

Documentation:

• DellMPv41_Readme

• DellMPv41_CMC_Readme

• DellMPv41_DRAC_Readme

• DellMPv41_Server_Readme

The four Management Pack files, three utilities, and readme files are packaged in a self-extracting executable Dell_Server_Management_Pack_Suite_v4.1_A00.exe file. You can download the executable from the Dell Support website at support.dell.com.

What is New in Dell Server Management Pack Suite Version 4.1

Table 1-1. New Features and Functionalities

New Feature Functionality

Discovery and monitoring of server network interface cards

Discovery and monitoring of iDRAC vFlash Cards

Supports:

• In-band discovery and monitoring of Physical and Teamed network interfaces for Broadcom and Intel network interface cards (NICs).

• Display of enriched properties and attributes of network interface cards on systems running Server Administrator versions 6.2.0.1 - 6.4.

• Performance graphs for physical and teamed network interfaces for Server Administrator version 6.2.0.1 and above.

• Linkup and linkdown alerts in view.

• Correlation of physical and teamed network interfaces for Server Administrator version 6.2.0.1 and above in the

Dell Modular Systems

Diagram Views.

Supports in-band discovery and monitoring of iDRAC vFlash card and iDRAC network interface under Dell systems.

Network Interfaces Alerts

and

Dell Monolithic Systems

8 Introduction

Table 1-1. New Features and Functionalities

New Feature Functionality

Discovery and monitoring – Chassis Management

Additional Traps Supports:

Remote Desktop Launch Supports launching of remote desktop for discovered Dell

Supports:

•Discovery of server modules and chassis slot summary for CMC and DRAC/MC Chassis.

• Correlation of Dell Servers with Server Modules of CMC and DRAC/MC Chassis in the

Controller

• All new traps introduced in Server Administrator versions 6.2.0.1 - 6.4.

•Platform Event Traps (PET) for DRAC and iDRAC.

systems from the Operations Manager Console

(continued)

Chassis Management

Diagram View.

Key Features of Dell Server Management Pack Suite

Dell Server Management Pack Suite v4.1provides these features for management of

Table 1-2. Features and Functionalities

Dell Windows systems and out-of-band Dell devices

Feature Functionality

In-band Discovery and Monitoring - Dell Systems

Supports in-band discovery and monitoring of:

• Dell PowerEdge and PowerVault Monolithic and Modular systems running the supported Windows operating system.

• Dell Remote Access Controllers (DRAC), iDRAC and IPMI devices through in-band.

Introduction 9

Table 1-2. Features and Functionalities

Feature Functionality

Discovery and Monitoring Chassis Management

Out-of-Band Discovery and Monitoring - Dell Remote Access Controllers (DRAC)

Performance Monitoring For Dell systems, supports:

Advanced Monitoring

(continued)

Supports:

• Out-of-band discovery and monitoring of Dell Chassis Management Controllers (CMC) and DRAC/ Modular Chassis (DRAC/MC) devices.

• Supports discovery of server modules and chassis slot summary for CMC and DRAC/MC Chassis.

• Correlation of Dell Servers with Server Modules of CMC and DRAC/MC Chassis.

Supports:

• Out-of-band discovery and monitoring of Dell Remote Access Controllers (DRAC) 4, DRAC 5, and integrated DRAC.

• Additional Platform Event Traps (PET) for DRAC and iDRAC.

• Power, temperature and network interface statistics using

Monitoring

• Performance graphs for physical and teamed network interfaces for Server Administrator version 6.2.0.1 and above.

• Provides flexibility in choosing the level of instrumentation for Dell systems based on scalability requirements.

• Detailed monitoring using Server Administrator by enabling Informational Alerts.

Performance

Views.

and

Pow er

10 Introduction

Table 1-2. Features and Functionalities

Feature Functionality

Launching Dell Tools from Operations Console

(continued)

Supports:

• Launching Server Administrator Console

• Launching Dell Remote Access Console

• Launching Dell CMC Console

• Launching Dell Modular Chassis Remote Access Console

• Launching Remote Desktop Console.

About Dell Server Management Pack Suite v4.1

Table below describes the management packs and utilities, and their dependencies with each other:

Table 1-3. Management Pack Functionality and Dependencies

Management Pack/Utility

Base Folder Utility Management Pack for defining the

Scalable Server MP Management Pack for

Detailed Server MP Management Pack for

Description Dependency

Dell Hardware Group and Dell folder in the Monitoring pane of the Operations Console.

instrumenting supported Dell PowerEdge and PowerVault upto component groups level.

instrumenting supported Dell PowerEdge and PowerVault upto component level.

NOTE: Use this MP when you are

managing less than 300 nodes

None

Base Folder Utility 4.0

Scalable Server MP 4.1

Introduction 11

Table 1-3. Management Pack Functionality and Dependencies

(continued)

Management Pack/Utility

Informational-alertsOn Override Utility

CMC MP Management Pack for discovering

DRAC MP Management Pack for discovering

Chassis Modular Server Correlation Utility

Description Dependency

Utility for detailed monitoring capability, by enabling Dell OMSA Informational Alerts defined in Scalable Server MP.

and monitoring CMC and DRAC/MC Chassis.

and monitoring Dell Remote Access Cards - DRAC4, DRAC5, iDRAC Modular and iDRAC Monolithic.

Management Pack for correlating Dell Modular systems with CMC and DRAC/MC Server Modules.

This utility is supported only on SCOM 2007 R2

Base Folder Utility 4.0

Scalable Server MP 4.1

Base Folder Utility 4.0

Scalable Server MP 4.1

CMC MP 4.1

NOTE: For correlation feature to

work, you must configure Run As Accounts and enable CMC Slot Discovery and/or DRACMC Slot Discovery. For more information,

Chassis Modular Server

see

Correlation Requirement

NOTE: Import all dependencies first before importing the Management Pack. Delete the

Management Pack first before deleting the dependencies.

Comparison of Scalable Management Pack and Detailed Management Pack

Table 1-4 helps you understand the environment in which you can use Scalable Management Pack (Scalable MP) and Detailed Management Pack (Detailed MP) optimally.

12 Introduction

Table 1-4. Scalable Management Pack vs Detailed Management Pack

Property Scalable Management

Pack

Component Hierarchy

Scalability You can use the Scalable

Reports Only OpenManage

Scalable MP shows details upto the component groups and the presence of iDRAC.

MP to monitor optimal hardware inventory and can scale above 300 servers per management server

Windows Event log report is available with this Management Pack.

Detailed Management Pack

Detailed MP shows details upto component level. Detailed MP provides an additional level of information about Memory, Processors, Network Interfaces, Storage Controllers, Disks and Volumes, and so on. Additionally, BIOS information is also shown

You can use the Detailed MP to monitor detailed inventory and can scale upto 300 servers per management station

BIOS configuration, Firmware and Driver version, and RAID configuration reports are available with this Management Pack.

Supported Dell Devices

The following Dell devices are supported for Dell Server Management Pack Suite v4.1:

• Dell PowerEdge systems - complete support for systems ranging from x8xx to xx1x (both inclusive).

• Dell PowerVault systems - complete support for systems ranging from x8xx to xx1x (both inclusive).

NOTE: Both PowerEdge and PowerVault systems are supported with Detailed

Server Management Pack and Scalable Server Management Pack. The updated list of supported platforms is available on the Dell Support website at support.dell.com.

• DRAC 4, DRAC 5, iDRAC 6 with DRAC Management Pack

• CMC and DRAC/MC with CMC Management Pack.

For more information, see

Feature Support Matrix

Introduction 13

Supported Operating Systems

Table below lists the Operating Systems supported on the management server:

Table 1-5. Operating Systems Supported on the Management Server

Windows Version Standard

Edition

Windows Server 2003 SP2 x86 and x64 x86 and x64 x86 and x64

Windows Server 2003 R2 SP2 x86 and x64 x86 and x64 x86 and x64

Windows Server 2008 x86 and x64 x86 and x64 x86 and x64

Windows Server 2008 SP2 x86 and x64 x86 and x64 x86 and x64

Windows Server 2008 R2 x64 x64 x64

Enterprise Edition

Datacenter Edition

The operating systems supported on the managed nodes are:

• Windows Server 2003 SP2, x86 , x64 (Standard, Enterprise and Datacenter Edition)

• Windows Server 2003 SP2, x86, x64 (Standard, Enterprise and Datacenter Edition)

• Windows Server 2003 R2 SP2, x86, x64(Standard, Enterprise and Datacenter Edition)

• Windows Storage Server 2003 R2 SP2 x64

• Windows Server 2003 Unified Data Storage x64

• Windows Server 2008, x86, x64 (Standard, Enterprise and Datacenter Edition)

• Windows Server 2008 SP2, x86,x64 (Standard, Enterprise, Datacenter Edition)

• Windows Server 2008 R2, x64 (Standard, Enterprise and Datacenter Edition)

• Windows Server 2008 Small Business Server (Standard and Premium Edition)

• Windows Server 2008 Essential Business Server (Standard and Premium Edition

14 Introduction

• Windows Unified Data Storage Server 2008 (Workgroup, Standard and Premium Edition)

• Windows Storage Server 2008 (Standard and Enterprise Edition)

• Windows Server 2008 Unified Data Storage Server,

• Windows Server 2008 HPC Edition

• Microsoft Hyper-V Server 2008 x64

• Windows Server 2008 Unified Data Storage Server x64

NOTE: For Windows Server 2008 operating systems, both SP1 and SP2 versions are

supported.

For the list of supported operating systems for the management server for SCOM/SCE, see the Microsoft website at

http://technet.microsoft.com/hi-in/library/bb309428(en-us).aspx

Supported Firmware Versions

Table below lists the supported firmware versions for DRAC and CMC devices.

Table 1-6. Supported Firmware Versions for DRAC and CMC Devices

DRAC CMC and DRAC/MC

iDRAC6 Modular: versions 2.3 and 3.0

iDRAC6 Monolithic: versions 1.5 and 1.54

xx0x iDRAC: versions 1.4 and 1.52

DRAC 5: versions 1.5 and 1.51

DRAC 4: versions 1.71 and 1.75

CMC: versions 2.1 and above

DRAC/MC : versions 1.5 and above

Introduction 15

16 Introduction

Getting Started

Management Server (MS) Requirements

Software Requirements

Table below lists the software requirements in the MS.

Table 2-1. Pre-requisites for Software

Software Purpose

OpenManage Server Administrator (Server Administrator)

DRAC Tools To discover Chassis Slot Summary and Server Modules

BMC Management Utility version 2.0 To run the Remote Power Control tasks or the LED

NOTE: The BMC Management Utility, OpenManage Server Administrator (Server

Administrator) and DRAC tools are available on the Dell Systems Management Tools and Documentation media, or can be downloaded from support.dell.com

NOTE: To discover managed systems with IPv6 attributes, you must enable and

configure IPv6 in the management server.

To discover and manage Dell systems, which host the management server, discover Chassis Slot Summary and Server Modules for CMC and DRAC/MC Chassis.

for CMC and DRAC/MC Chassis.

Identification Control tasks on Dell-managed systems.

Table 2-2. Feature Support Matrix

MS Configuration 8G 8G 9G, 10G, 11G 9G, 10G, 11G

Software OMSA Drac Tools OMSA Drac Tools

MS Discovered as Dell Server

CMC/DRAC MC Discovery

CMC and DRAC/MC Slot Discovery

Chassis Blade Correlation

Getting Started 17

The Management Server Action Account needs the following additional privileges on Dell systems for the features listed below.

Table 2-3. Management Server Action Account Privileges

Feature User Privilege

Dell Monolithic server in-Band DRAC discovery and the corresponding DRAC Console launch

Clear ESM Log Admin or Power user

Admin or Power user

Alternatively, if the Management Server Action Account has normal user privileges, operators can, instead of selecting Use the predefined Run as Account, enter task credentials with Power User (or higher) privileges to run the Clear ESM Logs task.

Discovery Requirements

• For discovery of Windows systems on your network, perform Windows Computers discovery.

• For discovery of DRAC 4, DRAC 5, iDRAC 6, DRAC/MC, and CMC out-of-band, perform network device discovery.

Security Configuration

Applicable to — Dell CMC MP

To discover Chassis Slot Summary and Server Modules for CMC and DRAC/MC Chassis, you need to configure the applicable link them to the

As Profiles

Dell CMC Login Account

DRAC/MC Login Account Run

. For more information, see Configuring the Dell Chassis

Management Controller Management Pack for Discovering Server Modules and Chassis Slot Summary

Run As Accounts

and

18 Getting Started

Chassis Modular Server Correlation Requirement

In a distributed SCOM environment where you have a Multiple Management Server — Single Management Group scenario, you must enable server proxy on the management server where you discover and monitor the CMC and/or DRAC/MC chassis.

To enable the proxy agent:

In the SCOM console, click

In the

Administration

Select the management server where you have discovered CMC and/or DRAC/MC devices.

Right-click and then select

In the

Management Server Properties

Select the check box to allow the server to act as a proxy and discover managed objects on other computers.

Click OK.

NOTE: The Chassis Modular Server Correlation feature is available only on SCOM

2007 R2. You must enable CMC Slot Discovery and DRAC/MC Slot Discovery for the correlation feature to work.

Administration

pane, click

Properties

Management Servers.

dialog box, click the

Security

Managed System Requirements

tab.

Dell System Requirements

The requirements for managed systems are:

• Install Server Administrator (including the Server Administrator Storage Management Service.)

Getting Started 19

Table 2-4 lists the Server MP features and the corresponding supported OMSA versions.

Table 2-4. Server Administrator Version and Supported Feature

Server Administrator Version 5.5 6.1 6.2 6.2.0.1 6.3 6.4

Discovery, inventory and monitoring of Dell Windows servers

Basic network interface attributes

Enriched network interface attributes

Monitoring iDRAC

(*): iDRAC firmware version >=1.54

NOTE: If a system has Server Administrator version lesser than 5.5, it is grouped

under Unmanaged and monitoring is disabled.

NOTE: If you want to upgrade or uninstall Server Administrator on the managed

system, the Alerts View of the managed system may display the following error:

(*) (*)

Script or Executable failed to run. If managed system is not

a management server, then switch the system to the Maintenance Mode till the upgrade/uninstall completes. If the managed system is the management server, you may manually close the alerts after the upgrade/uninstall is complete.

NOTE: In-Band discovery of iDRAC takes place when the iDRAC firmware version

is greater than or equal to 1.54 and OMSA version is greater than or equal to 6.3.

NOTE: Enable and run the WMI service.

• Install the DRAC agent using the

Documentation

media, if Dell Remote Access Controller (DRAC) is

Dell Systems Management Tools and

installed on your Dell system.

• Configure a valid IP address for your BMC and ensure network connectivity for Advanced power control and LED identification tasks to work.

20 Getting Started

Configuring Management Server Action Account With Normal User Privilege

To configure the management server action account:

Install SCOM 2007 SP1/R2 and System Center Essentials 2007 SP1/2010 on the management server, with Management Server Action Account as a Domain user (non Domain Administrator.)

Install Operations Manager Agent on the managed system (Auto Agent Push/ Manual Install).

Add the Management Server Action Account (as described in step1 Domain User) as part of the local admin group for Agent install to work.

Initiate discovery and monitoring of managed system and demote the Management Server Action Account from the Local Admin group. Reboot to make sure that the user is not an administrator/power user.

Import the Dell Management Pack on the management server.

The management pack rediscovers the managed systems depending on the discovery cycle time.

Dell CMC/DRAC MC Requirements

Enable RACADM on CMC/DRAC MC chassis for slot discovery and correlation to work. For more information, see

Guide for iDRAC6 and CMC

available at

the

Command Line Reference

support.dell.com/manuals

Installing the Dell Server Management Pack Suite v4.1

Before importing any pack

s first. For MP dependencies, see Table 1-3.

Pre-import Tasks

NOTE: If Dell Server Management Packs 3.x are already present in SCOM,

delete them before you perform the steps below.

NOTE: If Dell Server Management Packs 4.0 are already present in SCOM, you do

not need to delete the Management Packs. You can directly upgrade the management packs to version 4.1 if you follow the steps given below.

management pack

, import the dependent

Getting Started 21

management

To import the management packs or utilities, use the SCOM Import Management Pack wizard:

Download the management packs website at

Copy the downloaded file,

support.dell.com

Dell_Server_Management_Pack_Suite_v4.1_A00.exe

folder on your local system. For example,

Run the the management packs

Dell_Server_Management_Pack_Suite_v4.1_A00.exe

or utilities. By default, the files are extracted to

C:\Dell Management Packs\Server Mgmt Suite\4.1

or utilities

C:\Temp

from the Dell Support

to a temporary

and extract

Importing the Management Packs

To import the management packs:

Launch System Center Operations Manager Operations Console or System Center Essentials Console.

From the navigation pane, click

Expand

Administration

, right-click

Management Packs.

Click

Add.

Select the

Type or browse to the location of the Management Pack/utility files where

Add from disk

you extracted the Dell Server Management Pack Suite 4.1. If you had chosen to extract the files in the default directory, then the management packs are available under

Suite\4.1

Select the Management Pack/utility you want to import, and click

The

Import Management Packs

Management Packs/utilities displayed in the

Administration.

Management Packs

, and select

option.

C:\Dell Management Packs\Server Mgmt

screen appears with the selected

Import List

Import

Open

NOTE: If any of the management packs of Dell Server Management Pack

Suite v4.0, then you must upgrade them in the same import session.

Click

Install.

22 Getting Started

Post-Import Tasks for the Dell Server Management Pack Suite v4.1

You must perform the following post-import tasks after you import the management packs:

Configure CMC MP 4.1 for discovering Chassis Slots Summary and Server Modules. For more information, see Configuring the Dell Chassis

Management Controller Management Pack for Discovering Server Modules and Chassis Slot Summary.

2 Create Advanced Power Control and LED Identification tasks. For more

information, see

Identification Tasks

Configuring the Dell Chassis Management Controller Management Pack for Discovering Server Modules and Chassis Slot Summary

Create Run As Profiles and Run As Accounts to select users with privileges that are needed to discover CMC and DRAC/MC server modules and chassis slot summary.

Create a CMC and/or DRAC/MC chassis. You can also create a Account with Active Directory (AD) user credentials when the CMC and/or DRAC/MC Chassis is configured to work with AD. You can also use

Basic

Associate the with the Run As Profile included in the Dell CMC MP4.1. Target the configuration with respect to the Dell CMC or Dell DRAC/MC class respectively. For SCOM 2007 R2/SCE 2010, you can select the As Account configuration, so that you can selectively distribute the configuration to specific management servers.

Simple

Digest

Dell CMC Login Account

Creating Advanced Power Control and LED

Run As Account that has privileges to connect to the

Simple

Run As

Run As Account types for configuring the user credentials.

CMC Chassis

and

DRAC/MC Chassis

and

Dell DRAC/MC Login Account

Run As accounts

More Secure

option in Run

Getting Started 23

To enable server module and chassis slot summary discovery for CMC, enable the

To enable server module and free slot discovery for DRAC/MC, enable the

Dell DRAC/MC Slot Discovery

NOTE: After the slot discovery, if you remove the link between RunAsAccount

Dell CMC Slot Discovery

rule. It is disabled by default.

rule.

with RunAsProfile, or disable the slot-discovery workflow, the discovered slots remain with old data.

Creating Advanced Power Control and LED Identification Tasks

Advanced power Control and LED Identification Tasks use the default BMC credentials, operating system and BMU install path (C:\Program Files\Dell\SysMgt\bmc), that cannot be modified.

If your systems deviate from these, install BMU 2.0 or later on the management server and create new console tasks in the Authoring pane targeted on BMC for Dell Server.

CAUTION: The below steps require you to create a task and give the password

in plaintext. If BMC is not installed on the box, the SCOM Console may display an error that displays the entire command in a dialog box, and reveals the password. If you export the created override management pack containing this task to a disk, you can open the exported management pack in a common text editor or SCOM Authoring Console and the view the password in plain text. Create a new task only if absolutely required and consider the above security aspects before you proceed.

To create a new task:

In the

Authoring

and select

In the

Tas k Typ e

Select the destination management pack and click

Ty p e

Tas k na me, Description

Ta s k Ta r g et

The

Command Line

pane, right-click

Create new task

screen, select

and click

Next.

screen appears

Ta s ks

Command line

, and select

under

Management Pack Objects

under

Dell Windows Server

Console Tasks

as the

Type the path of the application

ipmitool.exe

installed on the management server) in the example,

C:\Program

Files\Dell\SysMgt\bmc\ipmitool.exe

24 Getting Started

(the path where BMU was

Application

field. For

(default BMU Path

may differ based on your operating system language.) For the two LED identification tasks, the application path is

Files\Dell\SysMgt\bmc\ipmish.exe

C:\Program

(default BMU Path may

differ based on your operating system language.)

For power control tasks, in the

Parameter s

field, enter the command line

parameters in the following format:

•Type

-I lan -H

capability

from the drop-down menu.

and then choose the

Remote Access IP with IPMI

-U <username> -P <password> -k <kgkey>

•Replace

•

power status

power on

power soft

power off

power cycle

power reset

identify on

identify off

(for

Power On

(for

Power Off Gracefully

(for

Forced Power Off

(for

with one of the following options:

Check Power Status

task)

Power Cycle

Power Reset

task)

LED Identification On

LED Identification Off

task)

A sample command line parameter entry:

I lan -H $Target/Property[Type= "Dell.WindowsServer.Server"]/RemoteAccessIP$ -U root -P <password> -k <kgkey> power status

For LED on or off tasks, enter the command line parameters in following format:

•Type

-ip

capability

and choose

from drop-down menu.

the

Remote Access IP with IPMI

-u <username> -p <password> -k <kgkey>

<IPMI task string>.

Click

Create

to create the task and repeat this procedure for each new

BMC task.

Getting Started 25

Upgrading From the Previous Management Packs

Upgrade happens only when you import the upgraded management packs to the Operations Console. Follow the steps provided in

Server Management Pack Suite v4.1

This section also includes certain perform.

to upgrade the new management packs.

Post Upgrade Tasks

From Dell Server Management Pack Suite v4.0

You can upgrade from Dell Server Management Pack Suite v4.0 to Dell Server Management Pack Suite v4.1.

NOTE: If any of the management packs of Dell Server Management Pack Suite v4.0

are present on the Management Server, then you must upgrade them to v4.1 in the same import session.

Post Upgrade Tasks

If you upgrade from Dell Server Management Pack Suite v4.0 to Dell Server Management Pack Suite v4.1, the Servers state view does not display the Network Interfaces Group, and iDRAC columns. To see these columns you must personalize the view and add the columns.

To personalize the view:

On the Operations Console, select Servers State view and right-click on the Servers pane.

Select Personalize View from the menu. The Personalize View screen is displayed.

Select Network Interfaces Group, and iDRAC.

Click the Up arrow to move the order of the columns so that they are displayed after the Name column.

Close the

Personalize View

screen.

Installing the Dell

, that you need to

26 Getting Started

From Dell Server Management Pack 3.x

You cannot upgrade from Dell Server Management Pack 3.x to Dell Server Management Pack Suite 4.1. You must delete the corresponding previous version of Dell Server MP and then install Dell Server Management Pack Suite v4.1 on Systems Center Operations Manager. For information on the steps to import Dell Server Management Pack Suite v4.1 see

Dell Server Management Pack Suite v4.1

NOTE: Ensure you delete Dell Server Management Pack 3.x

(Dell.Connections.001.mp) prior to importing any of the Management Packs that are a part of the Dell Server Management Pack Suite v4.1.

CAUTION: If you delete the Dell Management Packs 3.x, you may loose all the

monitoring data you have collected so far from the Operations Database.

Installing the

Uninstalling the Dell Server Management Pack Suite v4.1

Before you uninstall the management packs, you must first delete the dependent management packs and overrides if any and then delete the specific management packs. For more information on dependencies, see Ta b l e 1 - 3 .

Deleting the Management Packs

To delete any of the Management Packs or utilities:

Select

Administration Management Packs

Operations Manager 2007 Operations Console.

Select the Dell Management Pack/utility you want to delete from the

Management Packs

Right-click the selected Dell Management Pack/utility and click

After deleting a Management Pack/utility, Dell recommends closing and reopening the SCOM Console.

pane.

in the Systems Center

Delete.

NOTE: Deleting any of the Management Packs may affect the scope of

some user roles.

Getting Started 27

Before deleting the Dell CMC Management Pack 4.1

Dell CMC management pack includes two Run As Profiles for CMC and DRAC/MC respectively. All Run As Accounts associations that you create get added to the Microsoft.SystemCenter.SecureReferenceOverride management pack. Deleting the CMC management pack with similar Run As

Account association having dependencies with Microsoft.SystemCenter.SecureReferenceOverride, would result in conflicts.

To delete CMC management pack:

Launch System Center Operations Manager Operations Console or System Center Essentials Console.

From the navigation pane, click Administration.

Expand Administration, right click Management Packs

Select Microsoft.SystemCenter.SecureReferenceOverride MP, click Export and save it as a local file.

Delete the Microsoft.SystemCenter.SecureReferenceOverride MP.

Edit the saved MP in the SCOM Authoring Console by deleting the following overrides and references:

–Navigate to

– Delete all overrides with

Dell.ModularChassis.DRACMC

–Open the

the

Microsoft.SystemCenter.SecureReferenceOverride Properties

screen.

–Click the

reference.

–Open

Re-import the edited Microsoft.SC.SecureReferenceOverride MP.

Health Model

File

menu, select

References Tab

File

menu and select

and select

Dell.ModularChassis.CMC

Management Pack Properties,

, and delete the

Save.

Overrides

references.

Dell.OutOfBand.CMC

to launch

28 Getting Started

Access Privileges

Operations Console access privileges are handled internally by SCOM. This can be setup using the User Roles option under Administration  Security feature on the SCOM console. The profile assigned to you determines what actions you can perform. For more information on security considerations, see the Microsoft Operations Manager 2007 SP1/ Microsoft Systems Centre Essentials SP1 R2/Microsoft Systems Center Essentials 2010 online help available with System Center Essentials 2010.

Getting Started 29

30 Getting Started

Understanding Dell Server Management Pack Suite Operations

Overview

This chapter describes the various operations that you can perform on Microsoft Systems Center Operations Manager (SCOM) or Systems Center Essentials (SCE) using the Dell Server Management Pack Suite version 4.1.

The Dell Server Management Pack Suite version 4.1 enables you to:

Discover and group the Windows servers, Dell Modular Chassis, Dell Remote Access Controllers (DRAC), Chassis Management Controllers (CMC), and integrated DRAC (iDRAC). For more information, see

Discovery and Grouping.

Monitor the discovered Dell systems and network devices. For more information, see Monitoring.

Perform various tasks on the discovered Dell systems and network devices. For more information, see Ta s ks .

Create pre-canned reports for OpenManage Windows Event Log, Dell Server BIOS, Firmware, and RAID configuration. For more information, see Reports.

Customize discovery, monitoring, and event processing of the discovered Dell systems and devices. For more information, see Customizing the Dell

Server Management Pack Suite.

Web Console

The Web console server enables you to monitor and manage your Dell devices with Dell Server Management Pack Suite using a browser instead of the Operations Console. You can use the Web console server without installing the Operations console.

Using the Web console has the following limitations:

• Provides only the Monitoring feature for all Management Packs

• Administration, Authoring, and Reporting are not available

Understanding Dell Server Management Pack Suite Operations 31

• Personalize view is not available

• Only first 200 alerts are displayed in the

• For the Server Management Pack:

• Displays only Clear ESM Log task

• Information alerts are suppressed even after importing Information-On override utility

• For the DRAC and CMC Management Packs:

• Console launch tasks are not available

Alert

view

Discovery and Grouping

Dell Windows systems are discovered through the SCOM Agent Management infrastructure. Dell systems that do not have Dell OpenManage Server Administrator installed, or have Server Administrator earlier than 5.5 are grouped as Dell Unmanaged.

To discover Dell devices, the devices must appear in the Agent Managed view under the Administration section of the Operations Console.

Discovering a Dell System

To discover a Dell system:

Log on to the system with an account that has the SCOM Administrators role, for the SCOM Management Group.

In the Operations Console, click

At the bottom of the navigation pane, click The

Computer and Device Management Wizard

Administration

Discovery Wizard

is launched.

32 Understanding Dell Server Management Pack Suite Operations

Select

Windows Computers

To discover Dell Modular and Monolithic systems, select

Computer Discovery

Provide user account details on the click

Discover.

On the

Select Objects to Manage

The

manage and click

On the

Discovering DRAC and CMC Devices

To discover Dell DRAC and CMC devices:

Follow steps 1 to 3 as described under Discovering a Dell System.

Select

Network Devices

Wizard

Typ e t h e

screen, and click

Start

and

type the SNMP Community, and select the SNMP version.

Click

Discover

On the

. The

Select Objects to Manage

manage and click

Click

Finish

in the

Computer and Device Management

End

of the IP address range that you want to scan,

Discovery Progress

page appears.

page, select the devices you want to

screen and

NOTE: You can override the discovery intervals from the Authoring pane of the

Operations console. To override the discovery intervals for iDRAC 6 modular, modify the discovery interval period for both the discoveries - DRAC5/iDRAC Discovery and Dell Integrated Remote Access (Modular) Discovery.

Understanding Dell Server Management Pack Suite Operations 33

Dell Hardware Discovery and Grouping

Table 3-1 lists the details of the hardware discovery and grouping by the Dell Server Management Pack suite.

Table 3-1. Dell Hardware Discovery and Grouping

Classification Group Name on SCOM Console Hardware Type

Windows Servers

Dell Modular Chassis Remote Access

Dell Remote Access Controllers

NOTE: Dell Remote Access Controller Management Pack does not support the

discovery of xx0x iDRAC modular controller out-of-band systems due to iDRAC hardware limitation. To manage iDRAC xx0x modular controller, use Scalable Server Management Pack where xx0x iDRAC would be discovered in-band as a part of the Server Inventory.

• Dell Monolithic Servers.

• Dell Modular Servers.

Dell Chassis Management Controllers (parent group):

• Dell Modular Chassis Remote Access (child group).

• Dell CMCs (child group).

Dell Remote Access Controllers (parent group):

• Dell Remote Access 4 (child group).

• Dell Remote Access 5 (child group).

• Dell Integrated Remote Access Modular (child group).

• Dell Integrated Remote Access Monolithic (child group).

Dell PowerEdge and PowerVault systems running OpenManage Server Administrator (version 5.5 and above).

CMC, DRAC/MC instances on the network, chassis slot summary and server modules for CMC and DRAC/MC.

DRAC 4, DRAC 5, iDRAC modular, and iDRAC 6 monolithic instances.

34 Understanding Dell Server Management Pack Suite Operations

Objects Discovered by Dell Server Management Pack

Table 3-2. Dell Object Discoveries

Discovery Object Description

Dell Server Detailed BIOS Discovery Discovers BIOS object for each Dell System.

Dell Server Discovery Classifies your Dell System and populates the

basic attributes.

Dell Server Hardware Components Discovery

Dell OpenManage Software Services Discovery

Dell Server Detailed Memory Discovery

Dell Server Detailed Power Supply Discovery

Dell Server Detailed Processor Discovery

Dell Server Detailed Storage Discovery

Dell Server Network Interface Discovery

Dell Windows Server Detailed Network Interfaces Discovery Module

Dell Windows Server Network Interfaces Group Discovery Module

Dell CMC Discovery Discovers all supported Dell CMCs.

Dell CMC Slot Discovery Discovers all supported Dell CMC server

Dell CMC Chassis to Modular Server Correlation Discovery

Discovers hardware components at a group level (Sensors, Processor, Memory, and Power Supplies) and attributes (such as launch points for OpenManage Server Administrator, DRAC, Remote Access IP with IPMI capability, and so on) for your Dell system.

Discovers the objects for Dell OpenManage Server Administrator Windows services and the WMI.

Discovers memory instances for your Dell system.

Discovers power supply instances for your Dell system.

Discovers processor instances for your Dell system.

Discovers the complete storage hierarchy for your Dell system.

Discovers the network interface instances of your Dell system.

Discovers the physical and teamed network interface instances of your Dell system.

Discovers the Network Interfaces Group.

modules and chassis slot summary.

Discovers the correlation between the CMC Chassis and the Dell modular systems.

Understanding Dell Server Management Pack Suite Operations 35

Table 3-2. Dell Object Discoveries

Discovery Object Description

Dell DRAC/MC Chassis to Modular Server Correlation Discovery

Dell DRAC/MC Discovery Discovers all supported Dell DRAC/MCs.

Dell DRAC/MC Slot Discovery Discovers all supported Dell DRAC/MC

Dell Integrated Remote Access Modular Group Discovery

Dell Remote Access Group Discovery Discovers the Dell Remote Access Group and

Dell Integrated Remote Access Monolithic Group Discovery

Dell Remote Access 4 Group Discovery

Dell Remote Access 5 Group Discovery

Dell Integrated Remote Access Modular Discovery

DRAC5/iDRAC Discovery Discovers all supported Dell Remote Access 5

DRAC4 Discovery Discovers all supported Dell Remote Access 4

Dell Unmanaged Server Group Discovery

(continued)

Discovers the correlation between DRAC/MC chassis and Dell modular systems.

server modules and chassis slot summary.

Discovers the Dell Integrated Remote Access Modular Group and populates with Dell Integrated Remote Access Controllers (Modular).

populates with Dell Remote Access Controllers.

Discovers the Dell Integrated Remote Access Monolithic Group and Dell Integrated Remote Access Controllers (Monolithic).

Discovers the Dell Remote Access 4 Group and Dell Remote Access 4 Controllers.

Discovers the Dell Remote Access 5 Group with Dell Remote Access 5 Controllers.

Discovers the Chassis Name and Chassis Service Tag of Dell Integrated Remote Access Controllers for Modular systems.

Controllers and Integrated Remote Access Controllers.

Controllers.

Discovers Dell systems that are not being monitored either due to the absence of Dell instrumentation, or has a lower version of instrumentation than the required version.

36 Understanding Dell Server Management Pack Suite Operations

Monitoring

The Dell Server Management Pack Suite v4.1 enables you to monitor the discovered Dell systems and network devices. The help you to monitor the health of your Dell devices on the network.

Monitoring of Dell devices includes the following tasks:

• Process events raised by Dell OpenManage Server Administrator (Server Administrator) agents running on Dell Modular and Monolithic systems and display the alerts on the Operations Console

• Monitor Health of Dell Modular and Monolithic systems and their components both at regular intervals and on occurrence of events

• Process SNMP trap and knowledge base for CMC, DRAC/MC, and Dell Remote Access Controllers

• Monitor Health of CMC, DRAC/MC, and Dell Remote Access Controllers

- both at regular intervals of six hours and on occurrence of SNMP traps

You can monitor the Dell systems and devices through the various views that the Dell Server Management Pack Suite provides on the SCOM console. The different views are:

• Alerts View

• Diagram View

• State View

• Performance and Power Monitoring Views

Severity Level Indicators

Table 3-3 lists the icons that indicate the severity levels of the status of the discovered Dell devices on the Operations Console.

Table 3-3. Severity Level Indicators

Icon Severity Level

Normal/OK. The component is working as expected.

Warning/Noncritical. A probe or other monitoring device has detected

a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state.

Understanding Dell Server Management Pack Suite Operations 37

Table 3-3. Severity Level Indicators

Icon Severity Level

Critical/Failure/Error.The component has either failed or failure is imminent. The component requires immediate attention and may need to be replaced. Data loss may have occurred.

The health status is not applicable for the specific component.

The service is unavailable.

(continued)

Alerts View

This view is available for managing hardware and storage events from Dell Windows systems, Dell CMC and DRAC/MC, Network Interfaces, and Dell Remote Access devices.

The Dell Server Management Pack Suite displays the following alerts and traps:

• Alerts for events received from Dell OpenManage Server Administrator for Dell PowerEdge and PowerVault systems.

• Link Up/Link Down alerts for events received from Broadcom and Intel network interface cards for Dell PowerEdge systems.

• Informational alerts if you import the

Dell.WindowsServer.InformationalAlertsOn.mp.

Informational alerts are turned off by default. You need to turn them on after importing

Dell.WindowsServer.InformationalAlertsOn.mp

• SNMP Traps sent by DRAC 4, DRAC 5, iDRAC 6, DRAC/MC, and CMC devices.

• Platform Event Traps (PET) for Dell systems.

38 Understanding Dell Server Management Pack Suite Operations

Viewing Alerts on the Operations Console

To view Alerts on the Operations Console:

Launch the Operations Console and click

Click

Dell A

lerts Views

Monitoring.

The following individual Alerts Views are displayed:

•

CMC

— displays SNMP traps from the discovered CMC devices

•

Network Interface Alerts

— displays the Link up and Link down alerts

from the discovered NICs.

•

DRAC/MC

— displays events and SNMP traps from the discovered

DRAC/MC devices

•PET Traps —

displays platform event traps from discovered

Dell systems

•

Remote Access

— displays SNMP traps from DRAC 4, DRAC 5,

iDRAC 6 devices.

•Server —

displays Server Administrator alerts from Dell systems,

Link up and Link down alerts from the NICs on Dell systems.

Select any of the Alerts Views.

The right pane of each of the individual Alerts Views displays alerts that meet the criteria you specify, such as

alert severity, resolution state,

or alerts that are assigned to you.

Select an alert to view the details in the

Alert Details

pane.

When you select an alert listed in any of the Alerts Views, the associated tasks appear in the Actions pane. For more information on the tasks, see

NOTE: The Remote Access view displays DRAC 4, DRAC 5, and iDRAC 6 alerts.

Ta s k s

Diagram View

The Diagram view offers a hierarchical and graphical representation of all Dell Windows systems, Dell CMC and DRAC/MC, and Dell Remote Access devices that the Dell Server Management Pack Suite manages. The Diagram view displays realistic icons for the various components modeled by the Dell Server Management Pack Suite.

Understanding Dell Server Management Pack Suite Operations 39

To view the diagrams on the Operations Console:

Launch the Operations Console and click

In the

Monitoring

pane on the left side, navigate to the Dell folder to

Monitoring

display the following views:

• Chassis Management Controllers Group Diagram View

• Complete Diagram View

• Dell Modular Systems Diagram View

• Dell Monolithic Systems Diagram View

• Remote Access Controllers Group Diagram View

Select any of the Diagram Views.

The right pane displays the hierarchical and graphical representation of the selected Dell device.

Select a component in the diagram to view its details in the

Detail View

pane.

Complete Diagram View

Figure 3-1 represents the complete diagram view under Dell Hardware group.

Figure 3-1. Dell Complete Diagram View- Detailed Management Pack

40 Understanding Dell Server Management Pack Suite Operations

The Complete Diagram View offers a graphical representation of all Dell devices that SCOM/SCE manages and allows you to expand and verify the status of individual devices and their components in the diagram. You can view details for:

• Modular and Monolithic Systems

• Chassis Management Controllers and DRAC/MC Devices

• Remote Access Controllers

NOTE: The Dell Hardware Group is defined in the Base Management Pack.

Modular and Monolithic Systems

The Diagram view under the Monolithic and Modular systems offers the following details:

• Physical and teamed network interfaces

•Memory

• Power Supply (only monolithic systems)

•Sensors

• Processors

• Dell OpenManage Software services

• Storage controller

• BIOS object (only inventory)

•iDRAC

NOTE: You can launch device/component specific tasks from the Actions pane of

the Operations Console. For more information, see

Understanding Dell Server Management Pack Suite Operations 41

Ta sk s

Dell Modular Systems Diagram View

Figure 3-2 represents diagram view of the Dell Modular systems.

Figure 3-2. Dell Modular Systems Diagram - Detailed Management Pack

The Dell Modular Systems Diagram View offers a graphical representation of all Dell Modular Systems and allows you to expand and verify the status of individual devices and their components in the diagram.

42 Understanding Dell Server Management Pack Suite Operations

Dell Monolithic Systems Diagram View

Figure 3-3 represents the diagram view of the Dell Monolithic systems.

Figure 3-3. Dell Monolithic Systems Diagram - Detailed Management Pack

The Dell Monolithic Systems Diagram View offers a graphical representation of all Dell Monolithic Systems and allows you to expand and verify the status of individual devices and their components in the diagram.

Understanding Dell Server Management Pack Suite Operations 43

Dell Server Instance Diagram

Select a Dell system, from the Dell Modular System or Dell Monolithic System Diagram views, to view the diagram specific to that particular system.

Figure 3-4. Dell Server Instance Diagram - Detailed Management Pack

System-specific diagrams illustrate and indicate the status of the following components:

•Memory

• Power supply (only for Monolithic servers)

•Processors

•Sensors

• OpenManage services

• Network Interfaces

• Storage Controllers

•BIOS Objects

•iDRAC

The Detailed Management Pack displays memory, processors, and power supply components in detail.

44 Understanding Dell Server Management Pack Suite Operations

Storage Controller Component Hierarchy

Expand the Storage component in any Dell System instance diagram view, to view the status and health of components like Physical Disks, Connectors, and Virtual Disks. Each Connector instance contains the Sensors and Physical Disk components. However, there are no sensors for the backplane.

Network Interfaces Component Hierarchy

The Network Interfaces group is created only when an Intel or Broadcom network interface card is present on the Dell Windows Server and is enabled. Network interfaces are grouped under Physical Interfaces and Te am e d Interfaces. If you disable a network interface, it is removed from management in the next discovery cycle.

A reference relationship is created between a Teamed network interface and its associated Physical network interfaces. You can view the reference relationship only when you enable the Enable Correlation attribute of Dell Windows Server Physical and Teamed Relationship Discovery.

To enable the Enable Correlation attribute:

In the

Authoring

tab,

Authoring 

anagement Pack Objects 

Object

Discoveries

Click

Change Scope

Click

View all targets

Check

Teamed Network Interface instance (Basic)

Interface instance (Enriched)

Right-click

Dell Windows Server Physical and Teamed Relationship

Discovery Rule

at the top of the screen.

radio button and type

and click OK.



Overrides 

Override the Object Discovery for all

Dell

at the

Look for

and

Team ed N et wo r k

field.

objects of class: Teamed Network Interface instance (Enriched).

In the

Override Properties

Override Value to

Tr ue

pop-up page, check

and click OK.

Enable Correlation

and set the

The status roll-up of network interfaces on the Diagram view is displayed only up to the Network Interfaces group level. For example, if the remaining components of the Dell system are normal and only one or more of the network interfaces are critical or noncritical, then the Dell system displays the Normal icon, and the Network Interfaces group displays the Critical or Warning icon.

Understanding Dell Server Management Pack Suite Operations 45

For the status roll-up to be displayed at the server level, you must enable the Network Interfaces Group to Dell Server Health Roll up dependency monitor.

To en a bl e t h e m oni to r :

Click the

Click

Group

Click

Right-click on

Authoring

Monitors

monitor on the right pane.

tab on the Operations Console.

and on the left pane and select the

Entity Health Availability.

Network Interfaces Group to Dell Server Health Roll up

Network Interfaces

and select Overrides Enable the Monitor from the menu options.

Figure 3-5. Network Interfaces Diagram View

46 Understanding Dell Server Management Pack Suite Operations

Chassis Management Controllers Group Diagram View

Figure 3-6 represents the Chassis Management Controller Group Diagram view.

Figure 3-6. Chassis Management Controllers Group Diagram

The Chassis Management Controllers Group diagram view offers a graphical representation of all Dell CMC, DRAC/MC devices, and their inventory. For CMC discovery, see,

Discovering DRAC and CMC Devices

. CMCs are

discovered under Modular Chassis.

For discovered CMC and DRAC/MC chassis, you can view the occupied and free slot summary in the Chassis Slots Summary.

If slot names are modified on CMC and DRAC/MC chassis, they are reflected in the diagram view.

The Chassis Management Controllers Group diagram also displays the correlation of Dell servers with the server modules of CMC and DRAC/MC chassis. The Dell system is visible under the slot in the diagram.

Understanding Dell Server Management Pack Suite Operations 47

NOTE: Create RunAsAccount for CMC slots discovery with simple, basic, or digest

authentication only. For more information, see

Management Controller Management Pack for Discovering Server Modules and Chassis Slot Summary

NOTE: Only one set of credentials is considered for discovering CMCs in SCOM

SP1 and SCE SP1. SCOM 2007 R2 and SCE 2010 allow greater flexibility where the credentials can be specified for group or instance level.

NOTE: The iDRAC firmware of the Modular systems should be compatible with the

CMC firmware, failing which, the Service Tag is displayed as "Not Available" and the Chassis-Blade correlation may not be possible.

CAUTION: The Chassis Modular Server Correlation Utility discovers the

correlation between the Dell CMCs or DRAC/MCs discovered by the CMC management pack and the Dell modular systems discovered by the Server management pack. To discover the correlation, the utility queries the Root Management Server (RMS). When you are monitoring a large number of chassis and modular systems, the number of queries to the RMS increases and this results in high CPU utilization on the management server that manages the CMCs or DRAC/MCs. The CPU utilization comes down after the correlation is complete. This behaviour occurs in every discovery cycle set in Dell CMC Chassis to Modular Server Correlation Discovery or the Dell DRAC/MC Chassis to Modular Server Correlation Discovery.

Configuring the Dell Chassis

Remote Access Controllers Group Diagram View

Figure 3-7 represents the Remote Access Controllers Group Diagram

Figure 3-7. Remote Access Controllers Group Diagram

48 Understanding Dell Server Management Pack Suite Operations

The Remote Access Controllers Group diagram view offers a graphical representation of all DRAC 4, DRAC 5, and iDRAC 6 (modular and monolithic) devices. Select a component in the diagram to view its details in the Detail View pane.

State View

This view is available for managing Dell Windows systems, Dell CMC and DRAC/MC, and Dell Remote Access devices. In the Operations Console Dell State Views displays the status of each Dell device managed by SCOM 2007 SP1/R2 on your network.

Select the device group for which you want to see the State view. For example, click Servers to view the status of your Dell Monolithic and Modular systems. You can view the status of the following groups:

•CMC

•Servers

•DRAC 4

•DRAC 5

•DRAC/MC

•iDRAC

The health of a component is derived by reviewing the unresolved alerts associated with the component. Table 3-3 explains the various state components that the Dell Server Management Pack Suite v4.1 uses with their corresponding severity levels.

Performance and Power Monitoring Views

To view the performance and power monitoring on the Operations Console:

Launch the Operations Console and click

In the

Monitoring

Power Monitoring to display the following views:

• Ambient Temperature

• Amperage Per Power supply

• Energy Consumption

•Peak Amperage

Understanding Dell Server Management Pack Suite Operations 49

pane on the left side, click

Monitoring

DellPerformance and

•Peak Power

• Physical Network Interface

• Power Consumption (in Watts)

• Power Consumption (in BTU/hr)

• Teamed Network Interface

NOTE: Power Monitoring is applicable for specific Dell Systems with Power

Monitoring capability for that particular attribute.

NOTE: Teamed and Physical network interface instances appear only when

detailed MP is present.

Select the counters from the individual performance views and select the time range for which the values are required. The data collected is represented in a graphical format for each system.

A unit monitor monitors the performance counter over two successive cycles to check if it exceeds a threshold value. When the condition is breached, the server changes state and generates an alert. This unit monitor is disabled by default. You can override (enable and modify) the threshold values from the Authoring pane of the Operations console, under Monitors for Dell Windows Server objects.

For more information on performance information collection, see

Performance Collection Rules

50 Understanding Dell Server Management Pack Suite Operations

Tasks

Tasks are available in the Actions pane of the Operations Console. When you select a device or a component in any of the Dell diagram views, the relevant tasks appear in the Actions pane.

You can run all the tasks from the Diagram view, State view, or Alert view.

A summary of the Dell Tasks that you can perform using the Dell Management Packs are explained in Table 3-4:

Table 3-4. Dell Tasks Using the Management Pack for SCOM 2007 SP1/R2

Dell Task Description

Dell Modular and Monolithic System Tasks

Clear ESM Logs Backs up the content of the Embedded System

Management (ESM) log and clear the ESM log file for a selected system.

Launch Server Administrator Launches the Dell OpenManage Server

Administrator.

Launch Remote Desktop Launches remote desktop of the selected system.

Check Power Status Checks the overall power status of the system.

Forced Power Off Turns off the system's power without shutting down

the operating system.

Launch InBand Dell Remote Access Console

Power Cycle Turns off the power, and after a delay, turns it on

Power Off Gracefully Shuts down the operating system first, then turns

Power On Turns on the system power. This option is available

Power Reset Turns off the system's power and turns it on again.

Turn LED Identification On Turns on the Identify LED of the selected system

Turn LED Identification Off Turns off the Identify LED of the selected system.

DRAC4/DRAC5/iDRAC Tasks

Launches the DRAC console for the in-band discovered DRAC.

again.

off the system's power.

even if the system is on.

for 255 seconds.

Understanding Dell Server Management Pack Suite Operations 51

Table 3-4. Dell Tasks Using the Management Pack for SCOM 2007 SP1/R2

Dell Task Description

Launch Dell RemoteAccess Console

Dell CMC, DRAC/MC Tasks

Launch Dell CMC Console Launches the CMC console.

Launch Dell Modular Chassis Remote Access Console

Launches the DRAC console for the discovered DRAC.

Launches the DRAC/MC Console.

(continued)

Dell Modular and Monolithic Systems Tasks

Clear ESM Logs

The Server Administrator Embedded Server Management (ESM) log, also referred to as the hardware log, maintains a list of all system events generated by the hardware, such as error-correcting code (ECC), system reset and boot, and probe threshold changes. You can refer to this log when hardware errors appear or when the system is not functioning properly.

To ru n th e Clear ESM Logs task:

In the Operations Console, navigate to a Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

alert in the Alerts view.

Click pane. The

Click

Clear ESM Logs

Run Tasks

Run

to clear the ESM logs of the device that you selected.

under

Dell Windows Server Tasks

window appears.

When you run the Clear ESM Logs task, the task execution screen displays only the result of the task initiation and not the result of the task execution. For example, the task execution screen may show a success result even if the ESM logs are not cleared. This means that the Clear ESM Logs task initiation was successful.

State view, or

in the

Actions

52 Understanding Dell Server Management Pack Suite Operations

Launch Server Administrator

To launch Server Administrator from the Operations Console:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

Click

Launch Server Administrator

the

Actions

NOTE: Dell Management Pack Tasks launch the Remote Console in Internet Explorer.

Launch Remote Desktop

pane.

under

Dell Windows Server Tasks

To launch Remote Desktop from the Operations Console:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

Click

Launch Remote Desktop

Actions

NOTE: Launching remote desktop is possible only if remote desktop is enabled

manually in the managed node.

pane.

under

Dell Windows Server Tasks

in the

Check Power Status

You can check the power status and allow power control tasks through the IPMI shell.

To check the power status of a system:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

Status

Understanding Dell Server Management Pack Suite Operations 53

pane, select

Dell Windows Server Tasks  Check Power

Power Cycle

You can use this task to turn off the power to the Dell system, and after a delay, turn it on again.

To run the power cycle:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

Force Power Off

pane, select

Dell Windows Server Tasks Power Cycle

You can use this task to power off the system without shutting down the operating system.

To power off the system:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

Power Off Gracefully

pane, select

Dell Windows Server Tasks Force Power Off.

You can use this task to shut down the operating system and power off the system.

To power off the system gracefully

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

pane, select

Dell Windows Server Tasks Power Off

Gracefully.

54 Understanding Dell Server Management Pack Suite Operations

Power On

You can use this task to power on the server. This option is available even if the system power is on.

To p o we r o n a syst em :

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

Power Reset

pane, select

Dell Windows Server Tasks Power On

You can use this task to turns power off and power on the system.

To reset the power of the system:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

Turn LED Identification Off

pane, select

Dell Windows Server Tasks



Power Reset

You can use this task to turn off the LED identification of the selected system.

To turn off LED identification:

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an

State view, or

alert in the Alerts view.

In the

Actions

Identification Off

pane, select

Dell Windows Server Tasks

Tu r n LED

Turn LED Identification On

You can use this task to turn on the LED identification on the system.

To turn on LED identification:

Understanding Dell Server Management Pack Suite Operations 55

In the Operations Console, navigate to a Dell Diagram view, Alert view

Select the desired Dell system in any of the Diagram or State views or an alert in the Alerts view.

In the

Identification On.

Actions

pane, select

Dell Windows Server Tasks

State view, or

Tu r n LED

Dell Remote Access Controller (DRAC) Tasks

Launch Dell Remote Access Console

You can use this task to launch the Dell Remote Access Console, if the DRAC is installed on your Dell system.

To launch Dell Modular Chassis Remote Access Console:

In the Operations Console, navigate to a Dell Diagram view, State view, or Alerts view.

Select the desired DRAC/iDRAC device in any of the Diagram or State views or an alert in the Alerts view.

In the

Actions

RemoteAccess Console.

pane, select

SNMP Network Device Tasks

Launch Dell

Dell Chassis Management Controller (CMC) Tasks

Launch Dell CMC Console

You can use this task to launch the CMC Console.

In the Operations Console, navigate to the Dell Diagram view, State view or Alerts view.

Select the CMC device in any of the Diagram or State views or an alert in the Alerts view.

In the

Actions

CMC Console

56 Understanding Dell Server Management Pack Suite Operations

pane, select

SNMP Network Device Tasks

Launch Dell

Launch Dell Modular Chassis Remote Access Console

You can use this task to launch the DRAC/MC Console.

In the Operations Console, navigate to the Dell Diagram view, State view or Alerts view.

Select the DRAC/MC device in any of the Diagram or State views or an alert in the Alerts view.

In the Actions pane, select SNMP Network Device Tasks Launch Dell Modular Chassis Remote Access Console.

Reports

The Reporting feature is available with the Dell Server Management Pack Suite v4.1. It allows you to create pre-canned reports for OpenManage Windows Event Log, Dell Server BIOS, Firmware, and RAID configuration.

Dell Server BIOS, Firmware, and RAID Configuration Reports are only available in Detailed Server Management Pack. You cannot see these reports if you choose to have only the Scalable Server Management Pack.

To access the Reporting feature perform the following steps:

Click

Reporting

Expand

Click on Log and click on and RAID reports.

You can also access Reporting from the diagram view by clicking on the server instance. The option for Dell Reports is located in the Actions pane under the Dell System instance reports along with the default Microsoft reports.

Reporting

Dell Windows Server Scalable Edition

in your Operations Console.

in the navigation pane.

for the Windows Event

Dell Windows Server Detail Edition

for BIOS, firmware,

OpenManage Windows Event Log

To create an OpenManage Windows Event Log:

Click on

Actions

Select a time period for which you want the report generated.

Click on

OpenManage Windows Event Log

pane.

Add Object

Understanding Dell Server Management Pack Suite Operations 57

Add Group

. Click

Open

in the

Click

, to search for an object or group. Choose add (you can

add multiple objects). You can find the object in the selected object pane.

Choose the severity of the events whose report you want to generate.

Click

Run.

The OpenManage Windows Event Log report is generated.

BIOS Configuration

NOTE: You can create BMC reports only if BMU is installed on the Management

Server.

To create a report for the BIOS configuration:

Click on

Select a time period for which you want the report generated.

Click on

Click multiple objects). You can find the selected object in the selected object pane.

Choose the required

Click

BIOS Configuration

Add Object

, to search for an object or group. Choose add (you can add

Run.

The BIOS configuration report is generated.

Properties

. Click

Add Group

Open

in the

Actions

pane.

Firmware and Driver Versions

To create a report for Firmware and Driver Versions:

Click on

Select a time period for which you want the report generated.

Click on

Click multiple objects). You can find the selected object in the selected object pane.

Choose the required

Click

Firmware and Driver Versions

Add Object

, to search for an object or group. Choose add (you can add

Run.

The Firmware and Driver versions report is generated.

Add Group

Properties

. Click

Open

on the

Actions

pane.

RAID Configuration

To create a report for RAID Configuration:

Click on

Select a time period for which you want the report generated.

58 Understanding Dell Server Management Pack Suite Operations

RAID Configuration

. Click

Open

on the

Actions

pane.

Click on

Click multiple objects). You can find the selected object in the selected object pane.

Choose the required

Click

Add Object

, to search for an object or group. Choose add (you can add

Run.

The RAID configuration report is generated.

Add Group

Properties

Customizing the Dell Server Management Pack Suite

The Dell Server Management Pack Suite v4.1 allows you to customize discovery, monitoring, and event processing of your Dell devices. You can customize the following components of the Dell Management Packs:

•

Monitors

monitored objects. The result of this assessment determines the health state of a target and the alerts that are generated.

•

Object Discoveries

that need to be monitored.

•

Rules

by managed objects.

NOTE: See the Microsoft System Center Operations Manager 2007 SP1/ R2

documentation for more information.

— Monitors to assess various conditions that can occur in

— Object discoveries are used to find objects on a network

— Rules are used to collect data, such as events generated

Unit Monitors

You can customize the following parameters of the Dell Server Management Pack Suite v4.1 unit monitors by using overrides:

•

Enabled Override Setting

•

Interval in Seconds

Dell Management Pack polls the Dell device to check the health of a component.

: Allows you to enable or disable Monitors. You can choose the

to be

Tr ue

False.

: The frequency (in seconds) with which the

Understanding Dell Server Management Pack Suite Operations 59

The unit monitors can be:

•

Event Monitor

: This Monitor is triggered by the event that the Dell instrumentation logs in the Windows event log, indicating the health of the corresponding object.

•

Unit Monitor

: This Monitor is triggered by a periodic poll configured as

IntervalSeconds.

Table 3-5 illustrates the various Dell monitors and the applicable parameters for your Dell devices.

Table 3-5. Dell Unit Monitors in Management Pack

Groups Unit Monitor

Memory

Dell Server Memory Status Event and Periodic

Memory Unit Instance

Detailed Memory Event Monitor Event

Detailed Memory Unit Monitor Periodic

OpenManage Software Services

DSM Connection Service Availability Status Windows Service

DSM Data Manager Availability Status Windows Service

DSM Event Manager Availability Status Windows Service

DSM Shared Service Availability Status Windows Service

DSM Storage Service Availability Status Windows Service

WMI Service Availability Status Windows Service

Power Supplies

Dell Server Power Supplies Status Event and Periodic

Power Supplies Unit Instance

Detailed Power Supply Event and Periodic

Processor

Dell Server Processors Status

Processor Unit Instance

60 Understanding Dell Server Management Pack Suite Operations

Table 3-5. Dell Unit Monitors in Management Pack

Groups Unit Monitor

Detailed Processor Event and Periodic

Sensors

Dell Server Battery Status Event and Periodic

Dell Server Current Status Event and Periodic

Dell Server Fans Status Event and Periodic

Dell Server Intrusion Sensor Status Event and Periodic

Dell Server Temperature Sensor Status Event and Periodic

Dell Server Voltage Sensor Status Event and Periodic

Storage Event and Periodic

Storage Connector Physical Disk Group Event and Periodic

Storage Controller

Storage Controller Status Event and Periodic

Storage Controller Connector Instance

Controller Connector Event Monitor Event

Controller Connector Unit Monitor Periodic

Storage Controller EMM Instance

Enclosure EMM Event Monitor Event

Enclosure EMM Unit Monitor Periodic

Storage Controller Enclosure Instance

Controller Enclosure Event Monitor Event

Controller Enclosure Unit Monitor Periodic

Storage Controller Physical Disk Instance

Controller Physical Disk Event Monitor Event

Controller Physical Disk Unit Monitor Periodic

Enclosure Physical Disk Event Monitor Event

Enclosure Physical Disk Unit Monitor Periodic

Storage Controller Power Supply Instance

(continued)

Understanding Dell Server Management Pack Suite Operations 61

Table 3-5. Dell Unit Monitors in Management Pack

Groups Unit Monitor

Enclosure Power Supply Event Monitor Event

Enclosure Power Supply Unit Monitor Periodic

Storage Controller Sensors

Controller Sensor Event Monitor Event

Controller Sensor Unit Monitor Periodic

Storage Controller Virtual Disk Group Event and Periodic

Storage Controller Virtual Disk Instance Event and Periodic

Storage Enclosure Physical Disk Group Event and Periodic

Storage Enclosure Sensors Event and Periodic

Network Interfaces Group(Basic)

Global Network Interfaces (Basic) Connection Status

Network Interfaces Group(Enriched)

Global Enriched Network Interfaces Status Event and Periodic

Global Network Interfaces(Basic) Connection Status

Physical Network Interface Instance (Basic)

Connection Status Event and Periodic

Physical Network Interface Instance (Enriched)

Administrative Status Event and Periodic

Connection Status Event and Periodic

Link Status Event and Periodic

Operational Status Event and Periodic

Teamed Network Interface Instance(Basic)

Teamed Network Interface (Basic) Availability Status

Teamed Network Interface Instance(Enriched)

(continued)

Event and Periodic

62 Understanding Dell Server Management Pack Suite Operations

Table 3-5. Dell Unit Monitors in Management Pack

Groups Unit Monitor

Teamed Network Interface Instance(Enriched) Administrative Status

Teamed Network Interface Instance(Enriched) Connection Status

Teamed Network Interface Instance (Enriched) Link Status

Teamed Network Interface Instance(Enriched) Operational Status

Teamed Network Interface Instance(Enriched) Redundancy Status

CMC

Dell CMC Status Event and Periodic

DRAC/MC

Dell DRAC/MC Status Event and Periodic

Dell Remote Access Controller 4

Dell RemoteAccess Status Event and Periodic

Dell Remote Access Controller 5

Dell RemoteAccess Status Event and Periodic

iDRAC

Dell Server iDRAC Network Interface Monitor Periodic

Dell RemoteAccess Status Event and Periodic

iDRAC Modular

Dell RemoteAccess Status Event and Periodic

iDRAC Monolithic

Dell RemoteAccess Status Event and Periodic

(continued)

Event and Periodic

Understanding Dell Server Management Pack Suite Operations 63

Object Discoveries

You can customize the following Dell Management Pack discovery parameters, using overrides:

Enabled: Allows you to enable or disable discoveries. You can choose the Override Setting to be Tru e or False.

Interval in Seconds: The frequency (in seconds) with which the Dell

Management Pack discovers the component instance and attributes of your Dell device. The default value for this attribute is 24 hours (one day).

Rules

Dell Systems Event Processing Rules

The Dell Management Pack processes rules from Server Administrator, Server Administrator Storage Management events, DRAC, and CMC traps.

Server Administrator

All informational, warning, and critical events for Server Administrator have a corresponding event processing rule.

Each of these rules are processed based on the following criteria:

• Source Name = "Server Administrator"

• Event ID = Actual event ID of the Server Administrator instrumentation event

• Severity = Severity of the actual event

• Data Provider = Windows system event log

64 Understanding Dell Server Management Pack Suite Operations

Storage Management

All informational, warning, and critical events for the Server Administrator Storage Management Service have a corresponding event processing rule.

Each of these rules are processed based on the following criteria:

• Source Name = "Server Administrator"

• Event ID = Actual event ID of the Server Administrator Storage Management Service event

• Severity = Severity of the actual event

• Data Provider = Windows system event log

DRAC / CMC / DRAC/MC

All informational, warning, and critical SNMP traps for the DRAC, CMC, and DRAC/MC devices have a corresponding SNMP trap rule.

Each of these rules are processed based on the following criteria:

• Source Name = "DRAC/CMC/DRAC/MC name/ip"

• OID = Actual trap ID of the DRAC /CMC/DRAC/MC SNMP trap event

• Severity = Severity of the actual event

• Data Provider = SNMP trap

Performance Collection Rules

There are nine performance collection rules that collect information on the following parameters:

• Ambient Temperature

• Amperage Per Power supply

• Energy Consumption

•Peak Amperage

•Peak Power

• Physical Network Interface

• Power Consumption (Watts)

• Power Consumption (in BTU/hr)

• Teamed Network Interface

Understanding Dell Server Management Pack Suite Operations 65

In the Operations Console, click DellPerformance and Power Monitoring Views to view the performance information that is collected from Dell

Systems. This feature is available on installation of Scalable Server Management Pack. By default this feature is disabled.

To enable this feature:

Open the

Select

Right-click the rule you want to enable.

Authoring

Rules

pane in the Operations Console.

For example, to enable information to be collected on Network Interface, of all Dell Systems, perform step 4 to step 6 for the rules listed below:

• Total Transmitted Packets

• Received Bytes

• Total Received Packets

• Transmitted Bytes

Select

Overrides  Override the rule  For all objects of class

Select

Click

Override

Apply

and provide

Override value

as True.

Alternatively, when the Detailed Server Management Pack is imported, these disable Performance collection rules are enabled by default.

NOTE: Network Statistics are defined in Detailed MP only and are disabled by

default. Enable them manually.

66 Understanding Dell Server Management Pack Suite Operations

The Web Console does not open.

The My Workspace page does not display.

Performance and Power Monitoring Views do not display.

(continued)

Microsoft KB968760 available on the Microsoft support site at support.microsoft.com resolves this.

Microsoft KB975057 available on the Microsoft support site at support.microsoft.com resolves this.

Microsoft KB951327, KB951526 available on the Microsoft support site at support.microsoft.com resolves this.

Microsoft KB954049 available on the Microsoft support site at support.microsoft.com resolves this

SCOM 2007 SP1, SCE 2007 SP1

The reports do not appear as expected in the Reporting space of the Administration console.

Microsoft KB954643 available on the Microsoft support site at support.microsoft.com resolves this.

70 Appendix A- Issues and Resolutions

SCOM 2007 SP1, SCE 2007 SP1

Table A-1. Issues and Resolutions

Issue Resolution Applicable To

In the Diagram view for Dell network devices, the basic attributes are displayed for the Dell DRAC and CMC objects.

The health of your Dell system’s hardware log is not monitored by the Dell Management Pack.

Server Modules and Chassis Slot Summary Information are not visible under CMC or DRAC/MC

(continued)

To resolve this issue, you can view the detailed set of attributes by clicking on the objects in the State View.

You can view your Dell system’s hardware log on the Server Administrator.

• Make sure that OMSA or DRAC Tools are installed on the management server managing the CMC or DRAC/MC.

• Make sure that you have configured the

RunAsAccounts

DRAC/MC devices and associated them with "Dell CMC Login Account" or "Dell DRAC/MC Login Account".

• Make sure that "Dell CMC Slot Discovery" and "Dell DRAC/MC Slot Discovery" rules are enabled from the

Authoring pane

Operations console.

for CMC or

Dell Remote Access MP, Dell Chassis Management Controller MP.

Dell Scalable MP

Dell CMC MP

Appendix A- Issues and Resolutions 71

Known Limitations

Table A-2. Limitations in SCOM/SCE and Dell Server Management Pack Suite 4.1

Limitation Applicable to

Security: Dell MP, Power Control and LED tasks use only the default credentials. When you create a new task in the Authoring pane and view it, you can see the username and the password you specified. The credentials are not hidden when you view the task

When using health explorer, some unit monitors in Dell Management Pack (under Sensors and OpenManage Services instances) may show green status though the sub-instance does not exist. This is because unit monitors cannot have an Unavailable state when the target class is present and the unit monitor has been executed.

Intrusion unit monitor status under sensors is only for chassis and does not include health of bezel intrusion.

SCOM/SCE and Dell Server Management Pack Suite.

Dell Server Management Pack Suite.

72 Appendix A- Issues and Resolutions

Dell Server Management Pack User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Contents of the Management Pack Suite

What is New in Dell Server Management Pack Suite Version 4.1

Key Features of Dell Server Management Pack Suite

About Dell Server Management Pack Suite v4.1

Supported Dell Devices

Supported Operating Systems

Supported Firmware Versions

Getting Started

Management Server (MS) Requirements

Software Requirements

Discovery Requirements

Security Configuration

Chassis Modular Server Correlation Requirement

Managed System Requirements

Dell System Requirements

Configuring Management Server Action Account With Normal User Privilege

Dell CMC/DRAC MC Requirements

Installing the Dell Server Management Pack Suite v4.1

Pre-import Tasks

Importing the Management Packs

Post-Import Tasks for the Dell Server Management Pack Suite v4.1

Configuring the Dell Chassis Management Controller Management Pack for Discovering Server Modules and Chassis Slot Summary

Creating Advanced Power Control and LED Identification Tasks

Upgrading From the Previous Management Packs

Post Upgrade Tasks

From Dell Server Management Pack Suite v4.0

From Dell Server Management Pack 3.x

Uninstalling the Dell Server Management Pack Suite v4.1

Deleting the Management Packs

Before deleting the Dell CMC Management Pack 4.1

Access Privileges

Understanding Dell Server Management Pack Suite Operations

Overview

Web Console

Discovery and Grouping

Discovering a Dell System

Discovering DRAC and CMC Devices

Dell Hardware Discovery and Grouping

Objects Discovered by Dell Server Management Pack

Monitoring

Alerts View

Diagram View

State View

Performance and Power Monitoring Views

Tasks

Dell Modular and Monolithic Systems Tasks

Dell Remote Access Controller (DRAC) Tasks

Dell Chassis Management Controller (CMC) Tasks

Reports

OpenManage Windows Event Log

BIOS Configuration

Firmware and Driver Versions

RAID Configuration

Customizing the Dell Server Management Pack Suite

Unit Monitors

Object Discoveries

Rules

Related Documentation and Resources

Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2

Other Documents You May Need

Obtaining Technical Assistance

Appendix A- Issues and Resolutions

Known Limitations