Dell R515 User Manual

Dell PowerEdge

R515 Systems

Hardware Owner’s

Manual

Regulatory Model E12S Series and E13S Series
Regulatory Type E12S002 and E13S002

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Microsoft
trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.

Regulatory Model E12S Series and E13S Series
Regulatory Type E12S002 and E13S002

August 2010 Rev. A00

®

, Windows®, MS-DOS®, and Windows Server® are either trademarks or registered

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators

. . . . . . . . . . 12

LCD Panel Features (Optional). . . . . . . . . . . . . . 16

Home Screen

. . . . . . . . . . . . . . . . . . . . 17

Setup Menu. . . . . . . . . . . . . . . . . . . . . 18

View Menu

Hard-Drive Indicator Patterns

. . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . 19

Back-Panel Features and Indicators . . . . . . . . . . 20

Guidelines for Connecting Optional External

. . . . . . . . . . . . . . . . . . . . . . . . . . 23

Devices

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 23

Power Indicator Codes

Diagnostic Lights (Optional)

. . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . 25

LCD Status Messages (Optional) . . . . . . . . . . . . 27

Solving Problems Described by
LCD Status Messages

Removing LCD Status Messages

. . . . . . . . . . . . . . . 39

. . . . . . . . . . 39

System Messages

Warning Messages

. . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . 55

Contents 3

Diagnostics Messages. . . . . . . . . . . . . . . . . . 55

Alert Messages

Other Information You May Need

. . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . 56

2 Using the System Setup Program and

UEFI Boot Manager . . . . . . . . . . . . . . . . . 57

Choosing the System Boot Mode . . . . . . . . . . . . 57

Entering the System Setup Program . . . . . . . . . . . 58

Responding to Error Messages

Using the System Setup Program

Navigation Keys . . . . . . . . . . . . . . . . . . . 58

System Setup Options

. . . . . . . . . . . . . . . . . . 59

Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Memory Settings Screen

Processor Settings Screen

SATA Settings Screen (Optional) . . . . . . . . . . 62

Boot Settings Screen

. . . . . . . . . . . . . . . . 63

Integrated Devices Screen . . . . . . . . . . . . . 64

PCI IRQ Assignments Screen

Serial Communication Screen

Embedded Server Management Screen

Power Management Screen

System Security Screen

Exit Screen . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . 58

. . . . . . . . . . . . . . 61

. . . . . . . . . . . . . 61

. . . . . . . . . . . . 65

. . . . . . . . . . . 65

. . . . . . 66

. . . . . . . . . . . . 67

. . . . . . . . . . . . . . 67

59

4 Contents

Entering the UEFI Boot Manager

Using the UEFI Boot Manager
Navigation Keys

. . . . . . . . . . . . . . . . . . . 70

UEFI Boot Manager Screen

UEFI Boot Settings Screen

. . . . . . . . . . . . . 70

. . . . . . . . . . . . . 71

. . . . . . . . . . . . . 71

System Utilities Screen . . . . . . . . . . . . . . . 72

System and Setup Password Features

Using the System Password

Using the Setup Password

Embedded System Management

Baseboard Management Controller Configuration

Entering the BMC Setup Module

. . . . . . . . . 72

. . . . . . . . . . . . 72

. . . . . . . . . . . . . 75

. . . . . . . . . . . . 76

. . . 77

. . . . . . . . . . 77

iDRAC6 Configuration Utility . . . . . . . . . . . . . . 78

Entering the iDRAC6 Configuration Utility

. . . . . 78

3 Installing System Components . . . . . . . . 79

Recommended Tools. . . . . . . . . . . . . . . . . . . 79

Inside the System

Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 82

Removing the Front Bezel

Installing the Front Bezel

Opening and Closing the System

Opening the System

Closing the System

. . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . 82

. . . . . . . . . . . . . . 83

. . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . 85

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . . 86

Removing the Cooling Shroud

Installing the Cooling Shroud

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . 87

Removing a Hard-Drive Blank

Installing a Hard-Drive Blank

Removing a Hard Drive

. . . . . . . . . . . 86

. . . . . . . . . . . . 87

. . . . . . . . . . . 87

. . . . . . . . . . . . 88

. . . . . . . . . . . . . . . 88

Contents 5

Installing a Hard Drive . . . . . . . . . . . . . . . 89

Removing a Hard Drive From a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 90

Installing a Hard Drive Into a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 91

Internal Hard Drives . . . . . . . . . . . . . . . . . . . 91

Removing an Internal Hard-Drive Bay

. . . . . . . 91

Installing an Internal Hard-Drive Bay. . . . . . . . 93

Removing an Internal Hard Drive From the
Internal Hard-Drive Bay

. . . . . . . . . . . . . . . 93

Installing a Hard Drive Into a

Hard-Drive Bay . . . . . . . . . . . . . . . . . . . 94

Optical Drive (Optional)

Removing an Optical Drive

Installing an Optical Drive

Cooling Fans

. . . . . . . . . . . . . . . . . . . . . . . 97

Removing a Cooling Fan

Installing a Cooling Fan

Power Supplies

Removing a Power Supply

Installing a Power Supply

Removing the Power Supply Blank

Installing the Power Supply Blank

System Memory

. . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . 95

. . . . . . . . . . . . . 96

. . . . . . . . . . . . . . 98

. . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . . . . . . . 102

. . . . . . . . . . . . 102

. . . . . . . . . . . . . 103

. . . . . . . . 104

. . . . . . . . 104

. . . . . . . . . . . . . . . . . . . . 104

General Memory Module Installation
Guidelines

Mode-Specific Guidelines

Installing Memory Modules

Removing Memory Modules

. . . . . . . . . . . . . . . . . . . . . 105

. . . . . . . . . . . . 106

. . . . . . . . . . . . 108

. . . . . . . . . . . 110

Expansion Cards and Expansion-Card Risers

. . . . . 111

6 Contents

Expansion Card Installation Guidelines . . . . . . 111

Installing an Expansion Card . . . . . . . . . . . . 113

Removing an Expansion Card

Removing an Expansion-Card Riser

. . . . . . . . . . . 115

. . . . . . . . 116

Installing an Expansion-Card Riser. . . . . . . . . 118

Integrated Storage Controller Card . . . . . . . . . . . 119

Removing the Storage Controller Card

. . . . . . . 119

Installing the Storage Controller Card . . . . . . . 121

iDRAC6 Express Card (Optional). . . . . . . . . . . . . 122

Installing an iDRAC6 Express Card

. . . . . . . . . 122

Removing an iDRAC6 Express Card . . . . . . . . 123

iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 124

Installing an iDRAC6 Enterprise Card

. . . . . . . 124

Removing an iDRAC6 Enterprise Card . . . . . . . 126

VFlash Media (Optional) . . . . . . . . . . . . . . . . . 127

Installing a VFlash Media Card

. . . . . . . . . . . 127

Removing a VFlash Media Card . . . . . . . . . . 127

Internal USB Memory Key

. . . . . . . . . . . . . . . 127

Processors . . . . . . . . . . . . . . . . . . . . . . . . 128

Removing a Processor

. . . . . . . . . . . . . . . 128

Installing a Processor . . . . . . . . . . . . . . . 132

System Battery . . . . . . . . . . . . . . . . . . . . . . 133

Replacing the System Battery

RAID Battery (Optional)

. . . . . . . . . . . . . . . . . 136

Removing the RAID Battery

Installing the RAID Battery

Control Panel Assembly—LED

Removing the Control-Panel Module–LED

. . . . . . . . . . . 133

. . . . . . . . . . . . 136

. . . . . . . . . . . . . 137

. . . . . . . . . . . . . 137

. . . . . 137

Contents 7

Installing the Control-Panel Module–LED . . . . 139

Control Panel Assembly—LCD (Optional)

. . . . . . . 140

Removing the Control Panel Display

. . . . . . . . . . . . . . . . . . . . . . 140

Module

Installing the Control Panel Display

Module . . . . . . . . . . . . . . . . . . . . . . 141

Removing the Control Panel Assembly

. . . . . . 141

Installing the Control Panel Assembly . . . . . . 143

SAS Backplane. . . . . . . . . . . . . . . . . . . . . 143

Removing the SAS Backplane

. . . . . . . . . . 143

Installing the SAS Backplane. . . . . . . . . . . 147

Power Distribution Board . . . . . . . . . . . . . . . 148

Removing the Power Distribution Board

. . . . . 148

Replacing the Power Distribution Board . . . . . 151

System Board. . . . . . . . . . . . . . . . . . . . . . 152

Removing the System Board

. . . . . . . . . . . 152

Installing the System Board. . . . . . . . . . . . 154

4 Troubleshooting Your System . . . . . . . . 157

8 Contents

Safety First—For You and Your System . . . . . . . . 157

Troubleshooting System Startup Failure

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

. . . . . . . . . . . . 158

Troubleshooting a Serial I/O Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . 159

. . . . . . . . 157

. . . . . . . . 157

. . . . . . . . . 158

. . . . . . . . . . 159

Troubleshooting a Wet System . . . . . . . . . . . . . 160

Troubleshooting a Damaged System

Troubleshooting the System Battery

. . . . . . . . . . 162

. . . . . . . . . . . 162

Troubleshooting Power Supplies . . . . . . . . . . . . 163

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . . . . . 164

. . . . . . . 163

Troubleshooting System Memory . . . . . . . . . . . . 165

Troubleshooting an Internal USB Key

Troubleshooting an Optical Drive

. . . . . . . . . . 167

. . . . . . . . . . . . 168

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 169

Troubleshooting an Internal Hard Drive

Troubleshooting a Storage Controller

Troubleshooting Expansion Cards

. . . . . . . . . 170

. . . . . . . . . . 171

. . . . . . . . . . . . 172

Troubleshooting Processors. . . . . . . . . . . . . . . 174

5 Running the System Diagnostics . . . . . . 177

Using Online Diagnostics . . . . . . . . . . . . . . . . 177

Embedded System Diagnostics Features

When to Use the Embedded System Diagnostics

Running the Embedded System Diagnostics

Embedded System Diagnostics Testing Options

Using the Custom Test Options

. . . . . . . . . . . . . 179

. . . . . . . . 177

. . . . 178

. . . . . . 178

. . . . 179

Contents 9

Selecting Devices for Testing. . . . . . . . . . . 179

Selecting Diagnostics Options . . . . . . . . . . 179

Viewing Information and Results

. . . . . . . . . 180

6 Jumpers and Connectors. . . . . . . . . . . . 181

System Board Jumpers. . . . . . . . . . . . . . . . . 181

System Board Connectors . . . . . . . . . . . . . . . 182

Disabling a Forgotten Password

. . . . . . . . . . . . 184

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 187

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 187

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

10 Contents

1

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager" on page 57.

<F10> Enters System Services, which opens the Lifecycle Controller.

The controller allows you to access utilities such as embedded system
diagnostics. For information on Lifecycle Controller or any of the
Lifecycle Controller software components, see the Lifecycle
Controller documentation at support.dell.com/manuals.

<F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware

Interface (UEFI) Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and
UEFI Boot Manager" on page 57.

<F12> Starts Preboot eXecution Environment (PXE) boot.

<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC6

Configuration Utility, which allows access to the system event log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC6 user documentation.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the

SAS adapter documentation.

<Ctrl><R> Enters the RAID configuration utility. For more information, see the

documentation for your SAS RAID card.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC.

About Your System 11

Front-Panel Features and Indicators

1 45 7632 89 10

Figure 1-1. Front-Panel Features and Indicators (Eight–Hard-Drive System)

Item Indicator, Button,

or Connector

1Power-on indicator/

power button

Icon Description

The power-on indicator lights
when the system power is on.

The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.

NOTE: When powering on the system,

the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for
5 seconds.

12 About Your System

Item Indicator, Button,

or Connector

2 NMI button Used to troubleshoot software and

3 Video connector Connects a monitor to the system.

4 LCD menu buttons Allows you to navigate the control panel

5 LCD panel Provides system ID, status information,

Icon Description

device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.

Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.

LCD menu.

and system error messages.

The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.

NOTE: If the system is connected to

AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.

6 System identification

button

7 USB connectors (2) Connect USB devices to the system.

The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the LCD panel on the front and the blue
system status indicator on the back blink
until one of the buttons is pushed again.

The ports are USB 2.0-compliant.

About Your System 13

Item Indicator, Button,

2

4

8

5

7

3

1

6

or Connector

8 Hard drives Up to eight 3.5-inch or 2.5-inch,

9 System identification

panel

10 Optical drive One optional slimline SATA DVD-ROM

Icon Description

hot-swappable SAS or SATA drives.

A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.

drive or DVD+/-RW drive.

NOTE: DVD devices are data only.

Figure 1-2. Front-Panel Features and Indicators (Twelve–Hard-Drive System)

Item Indicator, Button,

or Connector

1 System identification

button

Icon Description

The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the blue system status indicator on the
back blinks until one of the buttons is
pushed again.

14 About Your System

Item Indicator, Button,

or Connector

2 LED panel The LED panel has four diagnostic

3Power-on indicator/

power button

Icon Description

indicator lights that display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 25.

The power-on indicator lights
when the system power is on.

The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.

NOTE: When powering on the system,

the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for
5 seconds.

4 NMI button Used to troubleshoot software and

device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.

Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.

5 Hard drives Up to twelve 3.5-inch or 2.5-inch,

hot-swappable SAS or SATA drives.

About Your System 15

Item Indicator, Button,

1

2

4

3

or Connector

6 Video connector Connects a monitor to the system.

7 USB connector Connect USB devices to the system.

Icon Description

The ports are USB 2.0-compliant.

8 System identification

panel

A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.

LCD Panel Features (Optional)

NOTE: This section is applicable only to eight–hard-drive systems.

The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages (Optional)" on page 27 for
information on specific status codes.

The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight switches off after five minutes of inactivity, and can be
turned on by pressing the Select button on the LCD panel. The LCD
backlight remains off if LCD messaging is turned off through the BMC or
iDRAC6 utility, the LCD panel, or other tools.

Figure 1-3. LCD Panel Features

Item Buttons Description

1 Left Moves the cursor back in one-step increments.

2 Select Selects the menu item highlighted by the cursor.

16 About Your System

Item Buttons Description

3 Right Moves the cursor forward in one-step

increments.

During message scrolling:

• Press once to increase scrolling speed.

•Press again to stop.

• Press again to return to default scrolling.

• Press again to repeat the cycle.

4 System ID Turns the system ID mode on and off.

Press quickly to toggle the system ID on and off.
If the system hangs during POST, press and hold
the system ID button for more than 5 seconds to
enter BIOS Progress mode.

Home Screen

The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight turns off after 5 minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.

To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.

About Your System 17

Setup Menu

Option Description

BMC or DRAC

NOTE: If an iDRAC6

Express card is
installed on the
system, the BMC
option is replaced by
DRAC.

Set error Select SEL to display LCD error messages in a format that

Set home Select the default information to be displayed on the LCD

Select DHCP or Static IP to configure the network mode.
If Static IP is selected, the available fields are IP, Subnet
(Sub), and Gateway (Gtw). Select Setup DNS to enable DNS
and to view domain addresses. Two separate DNS entries are
available.

matches the IPMI description in the SEL. This can be useful
when trying to match an LCD message with an SEL entry.

Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Status Messages
(Optional)" on page 27 for a list of messages in this format.

Home screen. See "View Menu" on page 18 to see the options
and option items that can be selected to display by default on
the Home screen.

View Menu

Option Description

BMC IP or DRAC IP

NOTE: If an iDRAC6

Express card is
installed on the
system, the BMC IP
option is replaced by
DRAC IP.

MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.

Name Displays the name of the Host, Model, or User String

Displays the IPv4 or IPv6 addresses for the optional iDRAC6.
Addresses include DNS (Primary and Secondary), Gateway, IP,
and Subnet (IPv6 does not have Subnet).

NOTE: BMC IP supports only IPv4 addresses.

NOTE: If the iDRAC6 Express card is not installed on the system,

the MAC option displays the MAC addresses for BMC, iSCSIn,
or NETn.

for the system.

18 About Your System

Option Description

1

2

Number Displays the Asset tag or the Service Tag for the system.

Power Displays the power output of the system in BTU/hr or Watts.

The display format can be configured in the Set home
submenu of the Setup menu (see "Setup Menu" on page 18).

Temperature Displays the temperature of the system in Celsius or

Fahrenheit. The display format can be configured in the Set
home submenu of the Setup menu (see "Setup Menu" on
page 18).

Hard-Drive Indicator Patterns

Figure 1-4. Hard-Drive Indicators

1 hard-drive activity indicator

(green)

2 hard-drive status indicator

(green and amber)

About Your System 19

Drive-Status Indicator Pattern Condition

ST

1

3

2

1

2

Gb 2

Gb 1

2

1

3

4

6

9

10

11 12

8

7

5

Blinks green two times per second Identify drive/preparing for removal

Off Drive ready for insertion or removal

NOTE: The drive status indicator remains off

until all hard drives are initialized after system
power is applied. Drives are not ready for
insertion or removal during this time.

Blinks green, amber, and off Drive predicted failure

Blinks amber four times per second Drive failed

Blinks green slowly Drive rebuilding

Steady green Drive online

Blinks green three seconds, off three

Rebuild aborted
seconds, amber three seconds, and off
three seconds.

Back-Panel Features and Indicators

Figure 1-5 shows the controls, indicators, and connectors located on the back
panel of the system.

Figure 1-5. Back-Panel Features and Indicators

20 About Your System

Item Indicator, Button, or

Connector

1 Serial connector Connects a serial device to the system.

2 Video connector Connects a VGA display to the system.

Icon Description

3iDRAC6 Enterprise

port (optional)

4 VFlash media slot

(optional)

5 USB connectors (2) Connect USB devices to the system.

6 Ethernet connectors (2) Embedded 10/100/1000 NIC

7 PCIe expansion card

slots using riser card

Dedicated management port for the
optional iDRAC6 Enterprise card.

Connects an external SD memory card
for the optional iDRAC6 Enterprise card.

The ports are USB 2.0-compliant.

connectors.

Depending on the configuration, your
system may have either riser 1 or riser 2.

NOTE: See the Getting Started Guide

that ships with your system for more
information.

Riser 1

OR

Riser 2

Connects four PCI Express Generation
2 expansion cards

NOTE: All four slots are x8 connectors.

Connects two PCI Express Generation
2 expansion cards.

NOTE: A General Purpose Computation

on Graphics Processing Units (GPGPU)
optimized configuration is available on
Riser 2.

8 System identification

connector

Connects the optional system status
indicator assembly through the
optional cable management arm.

About Your System 21

Item Indicator, Button, or

Connector

9System status

indicator

10 System identification

button

11 Power supply 2 (PS2) 750 W redundant power supply

12 Power supply 1 (PS1) 750 W redundant power supply

Icon Description

Lights blue during normal
system operation.

Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to flash blue to
identify a particular system.

Lights amber when the system needs
attention due to a problem.

Turns the system ID modes on and off.

The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.

22 About Your System

Guidelines for Connecting Optional

1

2

External Devices

• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).

• Ensure that the appropriate driver for the attached device has been
installed on the system.

• If necessary to enable ports on your system, use the System Setup program.
S

ee "Using the System Setup Program and UEFI Boot Manager

page 57

.

" on

NIC Indicator Codes

Figure 1-6. NIC Indicators

1 link indicator 2 activity indicator

Indicator Indicator Code

Link and activity
indicators are off

Link indicator is green The NIC is connected to a valid network link

Link indicator is amber The NIC is connected to a valid network link

Activity indicator is green Network data is being sent or received.

The NIC is not connected to the network.

at 1000 Mbps.

at 10/100 Mbps.

About Your System 23

Power Indicator Codes

1

The power supplies have an indicator that shows whether power is present or
whether a power fault has occurred.

• Not lit—AC power is not connected.

• Green—In standby mode, indicates that a valid AC source is connected
to the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.

• Amber—Indicates a problem with the power supply.

• Alternating green and amber—When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply. Replace the power supply that has the flashing indicator with a
power supply that matches the capacity of the other installed power
supply.

Figure 1-7. Power Supply Status Indicator

1 power supply status

24 About Your System

Diagnostic Lights (Optional)

NOTE: This section is applicable to twelve–hard-drive systems.

The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.

Table 1-1. Diagnostic Indicator Codes

Code Causes Corrective Action

The system is in a normal
off condition or a possible
pre-BIOS failure has
occurred.

The diagnostic lights are
not lit after the system
successfully boots to the
operating system.

The system is in a normal
operating condition
after POST.

BIOS checksum failure
detected; system is in
recovery mode.

Possible processor failure. See "Troubleshooting Processors"

Plug the system into a working
electrical outlet and press the
power button.

Information only.

See "Getting Help" on page 187.

on page 174.

Memory failure. See "Troubleshooting System

Memory" on page 165.

Possible expansion card
failure.

Possible video failure. See "Getting Help" on page 187.

See "Troubleshooting Expansion
Cards" on page 172.

About Your System 25

Table 1-1. Diagnostic Indicator Codes

Code Causes Corrective Action

Hard drive failure. Ensure that the diskette drive and

Possible USB failure. See "Troubleshooting a USB

(continued)

hard drive are properly connected.
See "Hard Drives" on page 87 for
information on the drives
installed in your system.

Device" on page 158.

No memory modules
detected.

System board failure. See "Getting Help" on page 187.

Memory configuration
error.

Possible system board
resource and/or system
board hardware failure.

Possible system resource
configuration error.

Other failure. Ensure that the optical drive,

See "Troubleshooting System
Memory" on page 165.

See "Troubleshooting System
Memory" on page 165.

See "Getting Help" on page 187.

See "Contacting Dell" on
page 187.

and hard drives are properly
connected. See "Troubleshooting
Your System" on page 157 for the
appropriate drive installed in your
system. If the problem persists,
see "Getting Help" on page 187.

26 About Your System

LCD Status Messages (Optional)

NOTE: This section is applicable only to eight–hard-drive systems.

The system's control panel LCD provides status messages to signify when the
system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights
amber to indicate an error condition. The LCD scrolls a message that
includes a status code followed by descriptive text. The table that follows
provides a listing of LCD status messages and the probable cause for each
message. The LCD messages refer to events recorded in the system event log
(SEL). For information on the SEL and configuring system management
settings, see the systems management software documentation.

NOTE: If your system fails to boot, press the System ID button for at least 5 seconds

until an error code appears on the LCD. Record the code, then see "Getting Help" on
page 187.

Code Text Causes Corrective Actions

N/A SYSTEM NAME A 62-character string that

can be defined by the user
in the System Setup
program.

The SYSTEM NAME
displays under the
following conditions:

• The system is
powered on.

•The power is off and
active errors are
displayed.

E1000 Failsafe

voltage
error.
Contact
support.

Check the system
event log for critical
failure events.

This message is for
information only.

Yo u ca n c h an ge th e
system ID and name in
the System Setup
program. See "Using the
System Setup Program
and UEFI Boot Manager"
on page 57.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

About Your System 27

Code Text Causes Corrective Actions

E1114 Ambient Temp

exceeds
allowed range.

E1116 Memory

disabled,
temp above
range.
Power
cycle AC.

E1210 Motherboard

battery
failure.
Check
battery.

E1211 RAID

Controller
battery
failure.
Check
battery.

E1216 3.3V Regulator

failure.
Reseat PCIe
cards.

E1229 CPU # VCORE

Regulator
failure.
Reseat CPU.

Ambient temperature has
a reached a point outside
of the allowed range.

Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.

CMOS battery is missing
or the voltage is outside of
the allowable range.

RAID battery is either
missing, bad, or unable
to recharge due
to thermal issues.

3.3 V voltage regulator
has failed.

Specified processor
VCORE voltage
regulator has failed.

See "Troubleshooting
System Cooling
Problems" on page 163.

Remove AC power to the
system for 10 seconds and
restart the system.

See "Troubleshooting
System Cooling
Problems" on page 163.
If the problem persists,
see "Getting Help" on
page 187.

See "Troubleshooting the
System Battery" on
page 162.

Reseat the RAID battery
connector. See "Installing
the RAID Battery" on
page 137, and
"Troubleshooting System
Cooling Problems" on
page 163.

Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 172.

Reseat the processor(s).
See "Troubleshooting
Processors" on page 174.

If the problem persists,
see "Getting Help" on
page 187.

28 About Your System

Code Text Causes Corrective Actions

E122A CPU # VTT

Regulator
failure.
Reseat CPU.

E122C CPU Power

Fault. Power
cycle AC.

E122D Memory

Regulator #
Failed.
Reseat DIMMs.

E122E On-board

regulator
failed.
Call support.

E1310 Fan ## RPM

exceeding
range.
Check fan.

E1313 Fan redundancy

lost.
Check fans.

Specified processor
VTT voltage regulator
has failed.

A power fault was
detected when powering
up the processor(s).

One of the memory
regulators has failed.

One of the on-board
voltage regulators has
failed.

RPM of specified fan is
outside of the intended
operating range.

The system is no longer
fan redundant. Another
fan failure would put the
system at risk of
overheating.

Reseat the processor(s).
See "Troubleshooting
Processors" on page 174.

If the problem persists,
see "Getting Help" on
page 187.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 165.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

See "Troubleshooting
System Cooling
Problems" on page 163.

Check LCD for
additional scrolling
messages. See
"Troubleshooting a Fan"
on page 164.

About Your System 29

Code Text Causes Corrective Actions

E1410 System Fatal

Error
detected.

E1414 CPU # temp

exceeding
range.
Check CPU
heatsink.

E1418 CPU # not

detected.
Check CPU
is seated
properly.

E141C Unsupported

CPU config.
Check CPU or
BIOS revision.

E141F CPU # protocol

error. Power
cycle AC.

Specified processor has an
internal error. The error
may or may not have
been caused by
the processor.

Specified processor is out
of acceptable
temperature range.

Specified processor is
missing or bad,
and the system is in an
unsupported
configuration.

Processors are in an
unsupported
configuration.

The system BIOS
has reported a processor
protocol error.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting
Processors" on page 174
and "Troubleshooting
System Cooling
Problems" on page 163.

Ensure that the specified
processor is properly
installed. See
"Troubleshooting
Processors" on page 174.

Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

30 About Your System

Code Text Causes Corrective Actions

E1420 CPU Bus parity

error. Power
cycle AC.

E1422 CPU # machine

check error.
Power
cycle AC.

E1610 Power Supply #

(### W)
missing.
Check power
supply.

E1614 Power Supply #

(### W) error.
Check power
supply.

E1618 Predictive

failure on
Power Supply #
(### W).
Check PSU.

E161C Power Supply #

(### W) lost
AC power.
Check PSU
cables.

The system BIOS has
reported a processor bus
parity error.

The system BIOS has
reported a machine
check error.

Specified power supply
was removed or is missing
from the system.

Specified power supply
has failed.

An over-temperature
condition or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.

Specified power supply
is attached to the system,
but it has lost its
AC input.

Remove AC power to
the system for 10 seconds
and restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

See "Troubleshooting
Power Supplies" on
page 163.

See "Troubleshooting
Power Supplies" on
page 163.

See "Troubleshooting
Power Supplies" on
page 163.

Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 163.

About Your System 31

Code Text Causes Corrective Actions

E1620 Power Supply #

(### W) AC
power error.
Check PSU
cables.

E1624 Lost power

supply
redundancy.
Check PSU
cables.

E1626 PSU Mismatch. The power supplies in

E1629 Power required

> PSU wattage.
Check PSU and
config.

E1710 I/O channel

check error.
Review & clear
SEL.

Specified power supply's
AC input is outside of the
allowable range.

The power supply
subsystem is no longer
redundant. If the
remaining power supply
fails, the system
shuts down.

the system are not the
same wattage.

The system configuration
requires more power than
the power supplies can
provide, even with
throttling.

The system BIOS has
reported an I/O channel
check.

Check the AC power
source for the specified
power supply. If the
problem persists,
see "Troubleshooting
Power S upplies" on
page 163.

See "Troubleshooting
Power S upplies" on
page 163.

Ensure that power
supplies with matching
wattage are installed.
See the Technical
Specifications outlined in
your system’s Getting
Started Guide.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

Check the SEL for
more information and
then clear the SEL.
Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

32 About Your System

Code Text Causes Corrective Actions

E1711 PCI parity

error on #.
Review & clear
SEL.

E1712 PCI system

error on #.
Review & clear
SEL.

E1714 Unknown error.

Review & clear
SEL.

E171F PCI fatal

error on #.
Review & clear
SEL.

E1810 Hard drive ##

fault. Review
& clear SEL.

E1812 Hard drive ##

removed.
Check drive.

The system BIOS has
reported a PCI parity
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.

The system BIOS has
reported a PCI system
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.

The system BIOS has
determined there has
been an error in the
system, but is unable to
determine its origin.

The system BIOS has
reported a PCIe fatal
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.

The specified hard drive
has experienced a fault.

The specified hard
drive has been removed
from the system.

Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 172.

Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 172.

Check the SEL for
more information and
then clear the SEL.
Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 172.

See "Troubleshooting a
Hard Drive" on page 169.

Information only.

About Your System 33

Code Text Causes Corrective Actions

E1920 iDRAC6 Upgrade

Failed

E1A14 SAS cable A

failure.
Check
connection.

E1A15 SAS cable B

failure.
Check
connection.

E1A1D Control panel

USB cable not
detected.
Check cable.

E2010 Memory not

detected.
Inspect DIMMs.

E2011 Memory

configuration
failure.
Check DIMMs.

The iDRAC6 Express
Card is not installed
properly or the card is bad.

SAS cable A is missing
or bad.

SAS cable B is missing
or bad.

USB cable to the control
panel is missing or bad.

No memory was detected
in the system.

Memory detected,
but is not configurable.
Error detected during
memory configuration.

Reseat the iDRAC6
Express Card. If the
problem persists, see
"Getting Help" on
page 187.

Reseat the cable. If the
problem persists,
replace cable.

If the problem persists,
see "Getting Help" on
page 187.

Reseat the cable. If the
problem persists,
replace cable.

If the problem persists,
see "Getting Help" on
page 187.

Reseat the cable.
If the problem persists,
replace cable.

If the problem persists,
see "Getting Help" on
page 187.

Install memory or reseat
memory modules.
See "Installing Memory
Modules" on page 108 or
"Troubleshooting System
Memory" on page 165.

See "Troubleshooting
System Memory" on
page 165.

34 About Your System

Code Text Causes Corrective Actions

E2012 Memory

configured but
unusable.
Check DIMMs.

E2013 BIOS unable to

shadow memory.
Check DIMMs.

E2014 CMOS RAM

failure. Power
cycle AC.

E2015 DMA Controller

failure. Power
cycle AC.

E2016 Interrupt

Controller
failure. Power
cycle AC.

E2017 Timer refresh

failure. Power
cycle AC.

Memory configured,
but is unusable.

The system BIOS failed
to copy its flash image
into memory.

CMOS failure. CMOS
RAM not functioning
properly.

DMA controller failure. Remove AC power to the

Interrupt controller
failure.

Timer refresh failure. Remove AC power to the

See "Troubleshooting
System Memory" on
page 165.

See "Troubleshooting
System Memory" on
page 165.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

About Your System 35

Code Text Causes Corrective Actions

E2018 Programmable

Timer error.
Power cycle
AC.

E2019 Parity error.

Power cycle
AC.

E201A SuperIO

failure.
Power cycle
AC.

E201B Keyboard

Controller
error.
Power cycle
AC.

E201C SMI

initialization
failure.
Power cycle
AC.

E201D Shutdown test

failure. Power
cycle AC.

Programmable interval
timer error.

Parity error. Remove AC power to the

SIO failure. Remove AC power to the

Keyboard
controller failure.

System management
interrupt (SMI)
initialization failure.

BIOS shutdown test
failure.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Remove AC power to the
system for 10 seconds and
restart the system.If the
problem persists,
see "Getting Help" on
page 187.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 187.

36 About Your System

Code Text Causes Corrective Actions

E201E POST memory

test failure.
Check DIMMs.

E2020 CPU

configuration
failure. Check
screen
message.

E2021 Incorrect

memory
configuration.
Review User
Guide.

E2022 General

failure
during POST.
Check screen
message.

E2110 Multibit Error

on DIMM ##.
Reseat DIMM.

E2111 SBE log

disabled on
DIMM ##.
Reseat DIMM.

BIOS POST memory test
failure.

Processor configuration
failure.

Incorrect memory
configuration.

General failure after video. Check screen for specific

The memory module in
slot “##” has had a
multi-bit error (MBE).

The system BIOS has
disabled memory
single-bit error (SBE)
logging and does not log
anymore SBEs until the
system is rebooted. "##"
represents the memory
module implicated by
the BIOS.

See "Troubleshooting
System Memory" on
page 165.

If the problem persists,
see "Getting Help" on
page 187.

Check screen for specific
error messages.
See "Troubleshooting
Processors" on page 174.

Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 165.

error messages.

See "Troubleshooting
System Memory" on
page 165.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Troubleshooting
System Memory" on
page 165.

About Your System 37

Code Text Causes Corrective Actions

E2112 Memory spared

on DIMM ##.
Power cycle
AC.

I1910 Intrusion

detected.
Check chassis
cover.

I1912 System Event

Log full.
Review &
clear log.

I1920 iDRAC6 Upgrade

Successful

W1228 RAID

Controller
battery
capacity <
24hr.

W1627 Power required

> PSU wattage.
Check PSU and
config.

The system BIOS has
spared the memory
because it has determined
the memory had too many
errors. "##" represents the
memory module
implicated by the BIOS.

System cover has been
removed.

The SEL is full of events
and is unable to log any
more.

Optional iDRAC6 has
been upgraded
successfully.

Warns predictively that
the RAID battery has
less than 24 hours of
charge left.

The system configuration
requires more power
than what the power
supply can provide.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Troubleshooting
System Memory" on
page 165.

Information only.

Check the SEL for details
on the events, then clear
the SEL.

Information only.

Allow RAID battery
to charge to greater
than 24 hours of
sustained charge.

If problem persists,
replace RAID battery.
See "Installing the RAID
Battery" on page 137.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

38 About Your System

Code Text Causes Corrective Actions

W1628 Performance

degraded.
Check PSU and
system
configuration.

The system configuration
requires more power
than what the power
supply can provide,
but it can boot if
throttled.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

NOTE: For the full name of an abbreviation or acronym used in this table, see the

Glossary at support.dell.com/manuals.

Solving Problems Described by LCD Status Messages

The code and text on the LCD can often specify a very precise fault condition
that is easily corrected. For example, if the code E1418

CPU_1_Presence

appears, you know that a processor is not installed in socket 1.

You might be able to determine the problem if multiple related errors occur.
For example, if you receive a series of messages indicating multiple voltage
faults, you might determine that the problem is a failing power supply.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For example, if temperature for a component goes out of range,
the LCD displays the fault; when the temperature returns to the acceptable
range, the message is removed from the LCD. For other faults, you must take
action to remove the message from the display:

• Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.

• Power cycle—Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable,
and restart the system.

About Your System 39

Any of these actions will remove fault messages, and return the status
indicators and LCD colors to the normal state. Messages will reappear under
the following conditions:

• The sensor returns to a normal state but fails again, resulting in
anewSELentry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the
same display entry.

System Messages

System messages appear on the screen to notify you of a possible problem
with the system.

NOTE: If you receive a system message not listed in the table, check the

documentation for the application that is running or the operating system's
documentation for an explanation of the message and recommended action.

Message Causes Corrective Actions

Alert! iDRAC6 not
responding.
Rebooting.

Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.

Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.

The optional iDRAC6 is not
responding to BIOS
communication either
because it is not functioning
properly or has not
completed initialization.
The system reboots.

The optional iDRAC6
has hung.

The optional iDRAC6 was
remotely reset while
system was booting.

After AC recovery, the
optional iDRAC6 takes
longer than normal to boot.

Wait for the system
to reboot.

Remove AC power to the
system for 10 seconds and
restart the system.

40 About Your System

Message Causes Corrective Actions

Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.

Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.

Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.

Alert! System
fatal error
during previous
boot.

The memory configuration
does not support node
interleaving, or the
configuration has changed
(for example, a memory
module has failed) so that
node interleaving cannot be
supported. The system still
runs, but without node
interleaving.

The system configuration
of processor(s),
memory modules,
and expansion cards may
not be supported by the
power supplies.

An error caused the
system to reboot.

Ensure that the memory
modules are installed in a
configuration that supports
node interleaving.
Check other system
messages for additional
information for possible
causes. For memory
configuration information,
see "General Memory
Module
Installation Guidelines" on
page 105. If the problem
persists,
see "Troubleshooting System
Memory" on page 165.

If any system components
were just upgraded,
return the system to the
previous configuration.
If the system boots without
this warning, then the
replaced component(s) are
not supported with this
power supply. If Energy
Smart power supplies are
installed, replace them with
High Output power supplies
to use the components.
See "Power Supplies" on
page 102.

Check other system
messages for additional
information for possible
causes.

About Your System 41

Message Causes Corrective Actions

BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.

BIOS Update
Attempt Failed!

Caution!
NVRAM_CLR jumper
is installed on
system board.
Please run SETUP

CPU set to
minimum
frequency.

CPU x installed
with no memory.

System is in manufacturing
mode.

Remote BIOS update
attempt failed.

NVRAM_CLR jumper is
installed in the clear setting.
CMOS has been cleared.

The processor speed may be
intentionally set lower for
power conservation.

Memory modules are
required but not installed in
the indicated processor’s
memory slots.

Reboot to take the system
out of manufacturing mode.

Retry the BIOS update.
If problem persists,
see "Getting Help" on
page 187.

Move the NVRAM_CLR
jumper to the default
position (pins 3 and 5).
See Figure 6-1 for jumper
location. Restart the system
and re-enter the BIOS
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 57.

If not an intentional setting,
check any other system
messages for possible causes.

Install memory modules for
the processor. See "System
Memory" on page 104.

42 About Your System

Message Causes Corrective Actions

CPUs with
different cache
sizes detected.

CPUs with
different core
sizes detected!
System halted

CPUs with
different
logical
processors
detected! System
halted

CPUs with
different power
rating detected!
System halted

Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media
is available.
Use the system
setup program to
change the boot
mode as needed.

Decreasing
available memory

Mismatched processors have
been installed in the system.

The system failed to boot
because UEFI boot mode is
enabled in BIOS and the
boot operating system is
non-UEFI.

Faulty or improperly installed
memory modules.

Ensure that all processors
have the same cache size,
number of cores and logical
processors, and power rating.
Ensure that the processors
are properly installed. See
"Processors" on page 128.

Ensure that the boot mode is
set correctly and that the
proper bootable media is
available. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 57.

Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 165.

About Your System 43

Message Causes Corrective Actions

DIMM
configuration on
each CPU should
match.

Embedded NICx and
NICy:
OS NIC=<ENABLED
|DISABLED>,
Management
Shared NIC=

<ENABLED
|DISABLED>

Error 8602 ­Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.

Gate A20 failure Faulty keyboard controller;

Invalid
configuration
information ­please run SETUP
program.

Invalid PCIe card
found in the
Internal_Storage
slot!

Invalid memory
configuration on a
dual-processor system.
The memory module
configuration for each
processor must be identical.

The operating system NIC
interface is set in BIOS. The
Management Shared NIC
interface is set
in management tools.

Mouse or keyboard cable is
loose or improperly
connected.

Defective mouse or keyboard. Ensure that the mouse or

faulty system board.

An invalid system
configuration caused a
system halt.

The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105.

Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC" on
page 159.

Reseat the mouse or
keyboard cable.

keyboard is operational.
See "Troubleshooting a USB
Device" on page 158.

See "Getting Help" on
page 187.

Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager" on
page 57.

Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"RAID Battery (Optional)"
on page 136.

44 About Your System

Message Causes Corrective Actions

Keyboard fuse has
failed

Local keyboard
may not work
because all user
accessible USB
ports are
disabled.
If operating
locally, power
cycle the system
and enter system
setup program to
change settings.

Manufacturing
mode detected

Maximum rank
count exceeded.
The following
DIMM has been
disabled: x

Memory
Initialization
Warning: Memory
size may be
reduced

Overcurrent detected at the
keyboard connector.

The USB ports are disabled
in the system BIOS.

System is in manufacturing
mode.

Invalid memory
configuration. The system
runs but with the specified
memory module disabled.

Invalid memory
configuration. The system
runs but with less memory
than is physically available.

See "Getting Help" on
page 187.

Power down and restart the
system from the power
button, and then enter the
System Setup program to
enable the USB port(s).
See "Entering the System
Setup Program" on page 58.

Reboot to take the system
out of manufacturing mode.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 105.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105.

About Your System 45

Message Causes Corrective Actions

Memory set to
minimum
frequency.

Memory tests
terminated by
keystroke.

MEMTEST lane
failure
detected on x

No boot device
available.

The memory frequency may
be intentionally set lower for
power conservation.

The current memory
configuration may support
only the minimum frequency.

POST memory test was
terminated by pressing the
spacebar.

Invalid memory
configuration. Mismatched
memory modules are
installed.

Faulty or missing optical
drive subsystem, hard drive,
or hard drive subsystem, or
no bootable USB key
installed.

If not an intentional setting,
check any other system
messages for possible causes.

Ensure that your memory
configuration supports the
higher frequency.
See "General Memory
Module
Installation Guidelines" on
page 105.

Information only.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105.

Use a bootable USB key,
optical drive, or hard drive.
If the problem persists,
see "Troubleshooting an
Optical Drive" on page 168,
"Troubleshooting a USB
Device" on page 158,
"Troubleshooting an Internal
USB Key" on page 167, and
"Troubleshooting a Hard
Drive" on page 169.
See "Using the System Setup
Program and
UEFI Boot Manager" on
page 57 for information on
setting the order of boot
devices.

46 About Your System

Message Causes Corrective Actions

No boot sector on
hard drive.

No timer tick
interrupt.

PCIe Training
Error: Expected
Link Width is x,
Actual Link Width
is y.

Plug & Play
Configuration
Error

Quad rank DIMM
detected after
single rank or
dual rank DIMM in
socket.

Incorrect configuration
settings in System Setup
program, or no operating
system on hard drive.

Faulty system board. See "Getting Help" on

Faulty or improperly
installed PCIe card in the
specified slot.

Error encountered in
initializing PCIe device;
faulty system board.

Invalid memory
configuration.

Check the hard drive
configuration settings in the
System Setup program.
See "Using the System Setup
Program and
UEFI Boot Manager" on
page 57. If necessary, install
the operating system on your
hard drive. See your
operating system
documentation.

page 187.

Reseat the PCIe card in the
specified slot number.
See "Troubleshooting
Expansion Cards" on
page 172. If the problem
persists, see "Getting Help"
on page 187.

Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists,
see "Troubleshooting
Expansion Cards" on
page 172.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105.

About Your System 47

Message Causes Corrective Actions

Read fault

Requested sector
not found

SATA Port x
device not
found

Sector not found

Seek error

Seek operation
failed

Shutdown failure General system error. See "Getting Help" on

Sparing mode
disabled. For
sparing mode,
matched sets
of three must
be populated
across slots.

The operating system cannot
read from the hard drive,
optical drive, or USB device,
the system could not find a
particular sector on the disk,
or the requested sector is
defective.

There is no device connected
to the specified SATA port.

Faulty hard drive, USB
device, or USB medium.

The memory configuration
does not match the setting
in BIOS. The BIOS setting
has been disabled.

Replace the optical medium,
USB medium, or USB
device. Ensure that the USB
cables, SAS/SATA backplane
cables, or optical drive cables
are properly connected.
See "Troubleshooting a USB
Device" on page 158,
"Troubleshooting an Optical
Drive" on page 168, or
"Troubleshooting a Hard
Drive" on page 169 for the
appropriate drive(s) installed
in your system.

Information only.

Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" on page 158 or
"Troubleshooting a Hard
Drive" on page 169 for the
appropriate drive(s) installed
in your system.

page 187.

Reconfigure the memory
modules for Memory
Sparing mode. See "System
Memory" on page 104.

48 About Your System

Message Causes Corrective Actions

The amount of
system memory has
changed

The following
DIMMs should
match

in

geometry:

x,x,...

The following
DIMMs should
match

count:

in rank

x,x,...

Memory has been added or
removed or a memory
module may be faulty.

Invalid memory
configuration. The specified
memory modules do not
match in size, number of
ranks, or number of
data lanes.

If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module.
See "Troubleshooting
System Memory" on
page 165.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105.

The following
DIMMs should
match in size:
x,x,...

The following
DIMMs should
match in size

and geometry:

x,x,...

The following
DIMMs should
match

in size

and rank count:

x,x,...

About Your System 49

Message Causes Corrective Actions

Thermal sensor
not detected
on x

Time-of-day
clock stopped

Time-of-day not
set - please run
SETUP program

Timer chip
counter 2 failed

TPM
configuration
operation
honored. System
will now reset.

TPM
configuration
operation is
pending. Press
(I) to Ignore
OR (M) to Modify
to allow this
change and reset
the system.

WARNING:
Modifying could
prevent
security.

TPM failure A Trusted Platform Module

A memory module without a
thermal sensor is installed in
the specified memory slot.

Faulty battery or faulty chip. See "Troubleshooting the

Incorrect Time or Date
settings; faulty system
battery.

Faulty system board. See "Getting Help" on

A TPM configuration
command has been entered.
The system reboots and
executes the command.

This message displays during
system restart after a TPM
configuration command has
been entered. User
interaction is required to
proceed.

(TPM) function has failed.

Replace the memory
module. See "System
Memory" on page 104.

System Battery" on page 162.

Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager" on
page 57. If the problem
persists, replace the system
battery. See "System Battery"
on page 133.

page 187.

Information only.

Enter I or M to proceed.

See "Getting Help" on
page 187.

50 About Your System

Message Causes Corrective Actions

Unable to launch
System Services
image. System
halted!

Unexpected
interrupt in
protected mode

Unsupported CPU
combination

Unsupported CPU
stepping
detected

Unsupported DIMM
detected. The
following DIMM
has been
disabled: x

System halted after F10
keystroke because System
Services image is either
corrupted in the system
firmware or has been lost due
to system board replacement.

The optional iDRAC6
Enterprise card flash memory
or BMC SPI flash may be
corrupted.

Improperly seated memory
modules or faulty
keyboard/mouse
controller chip.

Processor(s) is not supported
by the system.

Invalid memory
configuration. The system
runs but with the specified
memory module disabled.

Restart the system and
update the Lifecycle
Controller repository to the
latest software to restore full
functionality. See the

Lifecycle Controller User
Guide for more information.

Restore the flash memory
using the latest version on
support.dell.com. See the

Integrated Dell Remote
Access Controller 6
(iDRAC6) User Guide for

instructions on performing a
field replacement of the
flash memory.

Reseat the memory modules.
See "Troubleshooting
System Memory" on
page 165. If the problem
persists, see "Getting Help"
on page 187.

Install a supported processor
or processor combination.
See "Processors" on
page 128.

Ensure that the memory
modules are installed in a
valid configuration. See
"General Memory Module
Installation Guidelines" on
page 105.

About Your System 51

Message Causes Corrective Actions

Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...

Unused memory
detected. DIMM’s
installed in the
following slot
are not available
when in 128-bit
advanced ECC
mode: x,x,x

Warning: A fatal
error has caused
system reset!
Please check the
system event log!

Warning: Control
Panel is not
installed.

Invalid memory
configuration.
Memory modules are
mismatched in the
specified slots.

The memory configuration is
not optimal for Advanced
ECC Memory Mode.
Modules in the specified
slots are unused.

A fatal system error
occurred and caused the
system to reboot.

The control panel is not
installed or has a faulty cable
connection.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105.

Reconfigure the memory for
Advanced ECC Memory
Mode, or change the
memory mode to Optimized
or Sparing in the B IOS se tup
screen. See "System
Memory" on page 104.

Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 157 for
any faulty components
specified in the SEL.

Install the control panel, or
check the cable connections
between the display module,
the control panel board,
and the system board.
See "Integrated Storage
Controller Card" on
page 119.

52 About Your System

Message Causes Corrective Actions

Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.

Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.

Warning! PSU
mismatch. PSU
redundancy lost.
Check PSU.

Warning!
Unsupported
memory
configuration
detected. The
memory
configuration is
not optimal. The
recommended
memory
configuration
is: <message>

The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.

A High Output power supply
and an Energy Smart power
supply are installed in the
system at the same time.

Invalid memory
configuration. The system
runs but with reduced
functionality.

If any system components
were just upgraded,
return the system to the
previous configuration. If
the system boots without
this warning, then the
replaced component(s) are
not supported with this
power supply. If Energy
Smart power supplies are
installed, replace them with
the High Output power
supplies to use the
components. See "Power
Supplies" on page 102.

Install two High Output
or two Energy Smart power
supplies in the system.

You can also run the system
on one power supply until
you can obtain two power
supplies of the same type.
See "Troubleshooting Power
Supplies" on page 163.

Ensure that the memory
modules are installed in a
valid configuration.
See "General Memory
Module
Installation Guidelines" on
page 105. If the
problem persists,
see "Troubleshooting System
Memory" on page 165.

About Your System 53

Message Causes Corrective Actions

Write fault

Write fault on
selected drive

Faulty USB device, USB
medium, optical drive
assembly, hard drive, or hard
drive subsystem.

Replace the USB medium or
device. Ensure that the USB,
SAS backplane, or SATA
cables are properly
connected.
See "Troubleshooting a USB
Device" on page 158,
"Troubleshooting an Internal
USB Key" on page 167,
"Troubleshooting an Optical
Drive" on page 168,
and "Troubleshooting a Hard
Drive" on page 169.

NOTE: For the full name of an abbreviation or acronym used in this table, see the

Glossary at support.dell.com/manuals.

54 About Your System

Warning Messages

A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format
a diskette, a message warns you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond
by typing y (yes) or n (no).

NOTE: Warning messages are generated by either the application or the

operating system. For more information, see the documentation that
accompanied the application or operating system.

Diagnostics Messages

The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the Embedded System Diagnostics" on
page 178 for more information about system diagnostics.

Alert Messages

Systems management software generates alert messages for your system.
Alert messages include information, status, warning, and failure messages
for drive, temperature, fan, and power conditions. For more information,
see the systems management software documentation.

About Your System 55

Other Information You May Need

WARNING: See the safety and regulatory information that shipped with your

system. Warranty information may be included within this document or as a
separate document.

• The rack documentation included with your rack solution describes how to
install your system into a rack.

•The

• Any media that ships with your system that provides documentation and

•The

Getting Started Guide

setting up your system, and technical specifications.

tools for configuring and managing your system, including those
pertaining to the operating system, system management software,
system updates, and system components that you purchased
with your system.

Lifecycle Controller User Guide

the controller, configuring hardware and firmware, and deploying the
operating system.

NOTE: Always check for updates on support.dell.com/manuals and read the

updates first because they often supersede information in other documents.

provides an overview of system features,

provides information about setting up

56 About Your System

2

Using the System Setup Program and UEFI Boot Manager

The System Setup program is the BIOS program that enables you to manage
your system hardware and specify BIOS-level options. From the System Setup
program, you can:

• Change the NVRAM settings after you add or remove hardware

• View the system hardware configuration

• Enable or disable integrated devices

• Set performance and power management thresholds

• Manage system security

Choosing the System Boot Mode

The System Setup program also enables you to specify the boot mode for
installing your operating system:

• BIOS boot mode (the default) is the standard BIOS-level boot interface.

• Unified Extensible Firmware Interface (UEFI) boot mode is an enhanced
64-bit boot interface based on Unified Extensible Firmware Interface
(UEFI) specifications that overlays the system BIOS. See "Entering the
UEFI Boot Manager" on page 70 for more information on this interface.

You select the boot mode in the
the System Setup program. After specifying the boot mode, proceed to install
your operating system from that mode. Thereafter, you must boot the system
to the same boot mode (BIOS or UEFI) to access the installed operating
system. Trying to boot the operating system from the other boot mode causes
the system to halt immediately at startup.

Boot Mode field of the Boot Settings screen of

NOTE: Operating systems must be UEFI-compatible (for example, Microsoft

Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and
32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.

Using the System Setup Program and UEFI Boot Manager 57

Entering the System Setup Program

1

Turn on or restart your system.

2

Press <F2> after you see the following message:

<F2> = System Setup

NOTE: The system does not respond until the USB keyboard is active.

If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.

Responding to Error Messages

If an error message appears while the system is booting, make a note of the
message. See "System Messages" on page 40 for an explanation of the message
and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to

display a message that the system memory size has changed the first time you
start your system.

Using the System Setup Program Navigation Keys

Keys Action

Up arrow or <Shift><Tab> Moves to the previous field.

Down arrow or <Tab> Moves to the next field.

<Enter>, <Spacebar>, <+>,
<

–>, left and right arrows

<Esc> Exits the System Setup program and restarts the

<F1> Displays the System Setup program

Cycles through the settings in a field. In many
fields, you can also type the appropriate value.

system if any changes were made.

's help file.

NOTE: For most of the options, any changes that you make are recorded but do not

take effect until you restart the system.

58 Using the System Setup Program and UEFI Boot Manager

System Setup Options

Main Screen

Figure 2-1. System Setup Program Main Screen

NOTE: The options for the System Setup program change based on the

system configuration.

NOTE: The System Setup program defaults are listed under their respective options

in the following sections, where applicable.

Option Description

System Time Sets the time on the system's internal clock.

System Date Sets the date on the system's internal calendar.

Memory Settings Displays information related to installed memory. See "Memory

Settings Screen" on page 61.

Processor Settings Displays information related to processors (speed, cache size,

and so on). See "Processor Settings Screen" on page 61.

Using the System Setup Program and UEFI Boot Manager 59

Option Description

SATA Settings
(Optional)

Boot Settings See "Boot Settings Screen" on page 63.

Integrated Devices See "Integrated Devices Screen" on page 64.

PCI IRQ
Assignment

Serial
Communication
(Off default)

Embedded Server
Management

Power
Management

System Security Displays a screen to configure the system password and setup

Keyboard
NumLock
(On default)

Report Keyboard
Errors
(Report default)

F1/F2 Prompt on
Error (Enabled
default)

See "SATA Settings Screen (Optional)" on page 62.

Displays a screen to change the IRQ assigned to each of the
integrated devices on the PCI bus, and any installed expansion
card that requires an IRQ.

See "Serial Communication Screen" on page 65.

See "Embedded Server Management Screen" on page 66.

Enables you to manage power usage of the processor, fans, and
memory modules with preconfigured or customized settings.
See "Power Management Screen" on page 67.

password features. See "System Security Screen" on page 67,
"Using the System Password" on page 72, and "Using the Setup
Password" on page 75 for more information.

Determines whether your system starts up with the NumLock
mode activated on 101- or 102-key keyboards (does not apply to
84-key keyboards).

Enables or disables reporting of keyboard errors during the
POST. Select Report for host systems that have keyboards
attached. Select Do Not Report to suppress all error messages
relating to the keyboard or keyboard controller during POST.
This setting does not affect the operation of the keyboard itself if
a keyboard is attached to the system.

Enables the system to halt on errors during POST, which allows
the user to observe events that may scroll by unnoticed during
normal POST. You can select F1 to continue or F2 to enter the
System Setup program.

CAUTION: When setting this option to Disabled, the system

does not halt if an error occurs during POST. Any critical
errors are displayed and logged in the system event log.

60 Using the System Setup Program and UEFI Boot Manager

Memory Settings Screen

Option Description

System Memory Size Displays the system memory size.

System Memory Type Displays the system memory type.

System Memory Speed Displays the system memory speed.

Video Memory Displays the video memory size.

System Memory Testing
(Enabled default)

Redundant Memory
(Disabled default)

Node Interleaving
(Disabled default)

Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.

Specifies whether redundant memory is enabled on the
system. Options are Spare Mode and Disabled. For
information about the memory modes, see "System
Memory" on page 104.

If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed. If
Disabled, the system supports Non-Uniform Memory
architecture (NUMA) (asymmetric) memory
configurations.

Processor Settings Screen

Option Description

64-bit Specifies if the processor(s) support 64-bit extensions.

Core Speed Displays the processor clock speed.

Bus Speed Displays the processor bus speed.

HyperTransport
Te ch n ol o gy

HT Assist
(Enabled default)

Virtualization Technology
(Disabled default)

DMA Virtualization
(Disabled default)

Specifies the supported HyperTransport I/O Link
Specification.

Provides filtering of broadcast probes to improve
HyperTransport I/O Link bandwidth and performance
on multi-node systems.

When set to Enabled, the additional hardware
capabilities provided by Virtualization Technology are
available.

When set to Enabled, additional hardware capabilities
for DMA Remapping and Virtualization are available.

Using the System Setup Program and UEFI Boot Manager 61

Option Description

DRAM Prefetcher
(Enabled default)

Hardware Prefetch
Tra i ni ng o n S of tw ar e
Prefetch
(Enabled default)

Hardware Prefetcher
(Enabled default)

Execute Disable
(Enabled default)

Number of Cores per
Processor
(All default)

C1E
(Enabled default)

Processor 1 Family

-Model-Stepping

Processor 2 Family

-Model-Stepping

When Enabled, it turns on the DRAM prefetch unit in
the Northbridge. When Disabled, it prevents DRAM
references from triggering DRAM prefetch requests.

When Enabled, the hardware prefetcher considers
software prefetches when detecting strides for prefetch
requests.

Enables or disables the hardware prefetcher.

Specifies whether Execute Disable Memory Protection
Technology is enabled.

Controls the number of enabled cores in each processor.

When Enabled, the processor is allowed to switch to
minimum performance state when idle.

Displays the family, model, and stepping of the selected
processor.

Displays the family, model, and stepping of the
selected processor.

SATA Settings Screen (Optional)

Option Description

SATA controller
(Off default)

ATA Mode enables the integrated SATA controller. RAID
Mode enables the integrated SATA controller to RAID
mode. Off disables the controller.

NOTE: When set to RAID mode, all ports are set to OFF.

Port A
(Off default)

Port B
(Off default)

Port C
(Off default)

Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.

Auto enables BIOS support for the device attached to
SATA port B. Off disables BIOS support for the device.

Auto enables BIOS support for the device attached to
SATA port C. Off disables BIOS support for the device.

62 Using the System Setup Program and UEFI Boot Manager

Option Description

Port D
(Off default)

Port E
(Off default)

Auto enables BIOS support for the device attached to
SATA port D. Off disables BIOS support for the device.

Auto enables BIOS support for the device attached to
SATA port E. Off disables BIOS support for the device.

Boot Settings Screen

Option Description

Boot Mode
(BIOS default)

Boot Sequence If Boot Mode is set to BIOS, this field indicates to the

Hard-Disk Drive
Sequence

USB Flash Drive
Emulation Type
(Auto default)

Boot Sequence Retry
(Disabled default)

CAUTION: Switching the boot mode could prevent

the system from booting if the operating system was
not installed in the same boot mode.

If the operating system supports UEFI, you can set this
option to UEFI. Setting this field to BIOS allows
compatibility with non-UEFI operating systems.

NOTE: Setting this field to UEFI disables the Boot

Sequence, Hard-Disk Drive Sequence, and USB Flash Drive
Emulation Type fields.

system the location of the operating system files needed
for startup. If Boot Mode is set to UEFI, you can access
the UEFI boot manager utility by rebooting the system
and pressing F11 when prompted to do so.

Determines the order in which the BIOS attempts to
boot from hard drives in the system during system
startup.

Determines the emulation type for a USB flash drive.
Hard disk allows the USB flash drive to act as a hard
drive. Floppy allows the USB flash drive to act as a
removable diskette drive. Auto automatically chooses an
emulation type.

If this field is enabled and the system has failed to boot,
the system reattempts to boot after 30 seconds.

Using the System Setup Program and UEFI Boot Manager 63

Integrated Devices Screen

Option Description

Integrated SAS
Controller
(Enabled default)

User Accessible USB
Ports
(All Ports On default)

Internal USB Port 1
(On default)

Internal USB Port 2
(On default)

Embedded NIC1 and
NIC2
(Enabled default)

Embedded Gb NICx
(NIC1 default: Enabled
with PXE;
Other NICs: Enabled)

MAC Address Displays the MAC address for the NIC.

OS Watchdog Timer
(Disabled default)

Embedded Video
Controller
(Enabled default)

Enables or disables the integrated storage controller.

Enables or disables the user-accessible USB ports. Options
are All Ports On, Only Back Ports On, and All Ports Off.

Enables or disables the internal USB port.

Enables or disables the internal USB port.

Enables or disables the operating system interface of the
two embedded NICs. (The NICs may also be accessed
through the system’s management controller.)

Enables or disables the embedded NICs. Options are

Enabled, Enabled with PXE, and Enabled with iSCSI
Boot. PXE support allows the system to boot from the

network.

Sets a timer to monitor the operating system for activity,
and aids in recovery if the system stops responding.
When Enabled, the operating system is allowed
to initialize the timer. When Disabled, the timer is
not initialized.

NOTE: This feature is usable only with operating systems

that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b specification.

Displays the total amount of video memory available in
the embedded video controller.

64 Using the System Setup Program and UEFI Boot Manager

PCI IRQ Assignments Screen

Option Description

Embedded X-treme PCI
Adapter
(IRQ 5 default)

Slot 2: X-treme Add-in PCI
Adapter
(IRQ 11 default)

Slot 3: X-treme Bridged
PCI Adapter
(IRQ 5 default)

Slot 3: X-treme Bridged
PCI Adapter
(IRQ 11 default)

Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.

Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.

Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.

Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.

Serial Communication Screen

Option Description

Serial Communication
(On without Console
Redirection default)

Serial Port Address
(Serial Device 1=COM1,
Serial Device 2=COM2
default)

External Serial Connector
(Serial Device1 default)

Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address used can be specified.

Options are On without Console Redirection, On with

Console Redirection via COM1, On with Console
Redirection via COM2, and Off.

Sets the serial port addresses for the two serial devices.

NOTE: Only Serial Device 2 can be used for Serial Over

LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.

Specifies whether Serial Device 1, Serial Device 2,
or Remote Access Device has access to the
external serial connector.

NOTE: Only Serial Device 2 can be used for SOL. To use

console redirection by SOL, configure the same port
address for console redirection and the serial device.

Using the System Setup Program and UEFI Boot Manager 65

Option Description

Failsafe Baud Rate
(115200 default)

Remote Terminal Type
(VT100/VT220 default)

Redirection After Boot
(Enabled default)

Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.

Sets the remote console terminal type, either
VT100/VT220 or ANSI.

Enables or disables BIOS console redirection when the
operating system is loaded.

Embedded Server Management Screen

Option Description

Front Panel LCD
Options

User-Defined
LCD String

Options are User Defined String, Model Number, or None.

If the LCD Home display is set to anything other than User
Defined String, Model Number, or None, this option in BIOS
will display Advanced. You will not be able to edit this setting in
BIOS until it is set back to User Defined String, Model Number,
or None through another LCD configuration utility (such as the
optional BMC or iDRAC6 Configuration Utility or LCD panel
menu).

You can enter a name or other identifier for the system, to be
displayed on the LCD module screen.

66 Using the System Setup Program and UEFI Boot Manager

Power Management Screen

Option Description

Power
Management
(OS Control
default)

CPU Power and
Perfor mance
Management

Fan Power and
Perfor mance
Management

Memory Power
and Performance
Management

Options are OS Control, Active Power Controller, Custom,
or Maximum Performance. For all but the Custom setting, the
BIOS pre-configures the power settings on this screen as follows:

•

OS Control
Minimum Power
Per for mance

information is passed from the system BIOS to the operating
system for control. The operating system sets the processor
performance based on processor utilization.

Active Power Controller

•
the fan power to

Maximum Performance

performance based on processor utilization.

Maximum Performance

•

Per for mance

Options are OS DBPM, System DBPM, Maximum
Performance, or Minimum Power.

Options are Maximum Performance or Minimum Power.

Options are Maximum Performance, a specified frequency, or
Minimum Power.

sets the CPU power to

, and the memory power to

. In this setting, all processor performance

sets the CPU power to

Minimum Power

. The BIOS sets the processor

sets all fields to

.

OS DBPM

, and the memory power to

, the fan power to

Maximum

System DBPM

Maximum

,

System Security Screen

Option Description

System Password Displays the current status of the password security

feature and allows a new system password assignment and
verification.

NOTE: See "Using the System Password" on page 72 for

more information.

Using the System Setup Program and UEFI Boot Manager 67

Option Description

Setup Password Restricts access to the System Setup program by using a

setup password.

NOTE: See "Using the System Password" on page 72 for

more information.

Password Status
(Unlocked default)

TPM Security
(Off default)

TPM Activation
(No Change default)

When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.

See "Using the System Password" on page 72 for more
information.

Sets the reporting of the Trusted Platform Module
(TPM) in the system.

If Off, the presence of the TPM is not reported to the
operating system.

If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.

If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.

When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).

NOTE: This field is read-only when TPM Security is set

to Off.

TPM Clear
(No default)

CAUTION: Clearing the TPM will lose all encryption

keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the
TPM keys prior to enabling this option.

When set to Yes , all TPM contents are cleared.

NOTE: This field is read-only when TPM Security

is set to Off.

68 Using the System Setup Program and UEFI Boot Manager

Option Description

Power Button
(Enabled default)

NMI Button
(Disabled default)

If Enabled, the power button can turn the system's power
off and on. On an
system performs an orderly shutdown before power is
turned off.

When Disabled, the button can only turn on
system power.

CAUTION: Use the NMI button only if directed to

do so by qualified support personnel or by the
operating system's documentation. Pressing this
button halts the operating system and displays a
diagnostic screen.

ACPI-compliant operating system, the

Enables or disables the NMI feature.

AC Power Recovery
(Last default)

AC Power Recovery Delay
(Immediate default)

User Defined Delay Determines the user defined AC Recovery Delay.

Determines how the system reacts when power is restored.
If set to Last, the system returns to the last power state.
On turns on the system after power is restored. Off allows
the system to remain off after power is restored.

Determines when the system restarts after power is
restored. Options are Immediate (no delay),
Random (between 30 to 240 seconds for iDRAC6,
or 45 to 240 seconds for BMC), or User Defined.

Exit Screen

Press <Esc> to exit the System Setup program; the Exit screen displays:

• Save changes and exit

• Discard changes and exit

• Return to Setup

Using the System Setup Program and UEFI Boot Manager 69

Entering the UEFI Boot Manager

NOTE: Operating systems must be 64-bit UEFI-compatible (for example,

Microsoft Windows Server 2008 x 64 version) to be installed from
the UEFI boot mode. DOS and 32-bit operating systems can only be installed
from the BIOS boot mode.

NOTE: The Boot Mode must be set to UEFI in the System Setup program to access

the UEFI Boot Manager.

The UEFI Boot Manager enables you to:

• Add, delete, and arrange boot options

• Access the System Setup program and BIOS-level boot options without
rebooting

1

Turn on or restart your system.

2

Press <F11> after you see the following message:

<F11> = UEFI Boot Manager

NOTE: The system does not respond until the USB keyboard is active.

If your operating system begins to load before you press <F11>, allow the
system to finish booting, and then restart your system and try again.

Using the UEFI Boot Manager Navigation Keys

Keys Action

Up arrow Moves to and highlights the previous field.

Down arrow Moves to and highlights the next field.

Spacebar, <Enter>, <+>, <

<Esc> Refreshes the UEFI Boot Manager screen

<F1> Displays the UEFI Boot Manager help file.

–> Cycles through the settings in a field.

(page one) or returns to the previous screen.

70 Using the System Setup Program and UEFI Boot Manager

UEFI Boot Manager Screen

Option Description

Continue The system attempts to boot to devices starting with

the first item in the boot order. If the boot attempt fails,
the system continues with the next item in the boot
order until the boot is successful or no more boot
options are found.

<Boot options> Displays the list of available boot options (marked with

asterisks). Select the boot option you wish to use and
press <Enter>.

NOTE: If you hot-swap a boot device, press <ESC> to

refresh the list of boot options.

UEFI Boot Settings Enables you to add, delete, enable, or disable boot

options; change boot order; or execute a one-time boot
option.

System Utilities Enables you to access the System Setup program,

System Services (USC), Diagnostics, and BIOS-level
boot options.

UEFI Boot Settings Screen

Option Description

Add Boot Option Adds a new boot option.

Delete Boot Option Deletes an existing boot option.

Enable/Disable
Boot Option

Change Boot Order Changes the order of the boot option list.

One-Time Boot from File Sets a one-time boot option not included in the boot

Disables and enables an option in the boot option list.

option list.

Using the System Setup Program and UEFI Boot Manager 71

System Utilities Screen

Option Description

System Setup Accesses the System Setup program without rebooting.

System Services Restarts the system and accesses the controller, which

enables you to run utilities such as system diagnostics.

BIOS Boot Manager Accesses the BIOS-level boot options list without

rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.

Reboot System Restarts the system.

System and Setup Password Features

NOTE: For a forgotten password, see "Disabling a Forgotten Password" on

page 184.

Your system is shipped without the system password feature enabled in BIOS.

CAUTION: The password features provide a basic level of security for the data on

your system. Anyone can access the data stored on your system if the system is
running and unattended.

Using the System Password

When a system password is assigned, the system prompts for the system
password after the system starts and only those with the password have full
use of the system.

Assigning a System Password

Before assigning a system password, enter the System Setup program and
check the System Password option.

When a system password is assigned, System Password is Enabled.
If Pas s w o r d S ta tu s is Unlocked, you can change the system password.
If Locked, you cannot change the system password. Disabling the password
jumper on the system board sets System Password to Disabled, and you
cannot change or enter a new system password.

72 Using the System Setup Program and UEFI Boot Manager

When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked. To assign a system password:

1

Veri fy t ha t

2

Highlight the

3

Type your new system password.

Password Status

System Password

is

Unlocked

.

option and press <Enter>.

You can use up to 32 characters in your password.

As you type, placeholders appear in the field.

The password assignment is not case-sensitive. To erase a character, press
<Backspace> or the left-arrow key.

NOTE: To escape from the field without assigning a system password, press

<Enter> to move to another field, or press <Esc> prior to completing step 5.

4

Press <Enter>.

5

To confirm your password, type it a second time and press <Enter>.

System Password

changes to

Enabled

. Exit the System Setup program and

begin using your system.

6

Either reboot the system now for the password protection to take effect or continue working.

NOTE: Password protection does not take effect until the system reboots.

Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on

page 75), the system accepts your setup password as an alternate system
password.

When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.

To leave the password security enabled:

1

Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.

2

Type your password and press <Enter>.

Using the System Setup Program and UEFI Boot Manager 73

To disable the password security:

1

Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.

2

Type your password and press <Ctrl><Enter>.

When Password Status is Locked, you must type the password and press
<Enter> when prompted at reboot.

If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be shut down manually
using the power button.

Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.

NOTE: You can use the Password Status option in conjunction with the System

Password and Setup Password options to protect your system from unauthorized
changes.

Disabling the System Password

If the system password is already set, you can disable it by typing the password
during POST and pressing <Ctrl><Enter> or you can enter the system
setup and press <Enter> twice when you are in the system password menu.

Changing an Existing System Password

1

Enter the System Setup program by pressing <F2> during POST.

2

Select the

3

Verify that the

4

Type the new system password in the two password fields.

The

System Security

Password Status

System Password

screen.

is

Unlocked

field changes to

.

Not Enabled

if the password was

deleted.

74 Using the System Setup Program and UEFI Boot Manager

Using the Setup Password

Assigning a Setup Password

You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option

and press the <+> or <–> key. The system prompts you to enter and
verify the password.

NOTE: The setup password can be the same as the system password. If the two

passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.

You can use up to 32 characters in your password.

As you type, placeholders appear in the field.

The password assignment is not case-sensitive. To erase a character, press
<Backspace> or the left-arrow key.

When you verify the password, the Setup Password changes to Enabled.
The next time you enter the System Setup program, the system prompts you
for the setup password.

A change to the Setup Password option becomes effective immediately
(restarting the system is not required).

Operating With a Setup Password Enabled

If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.

If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.

NOTE: You can use the Password Status option in conjunction with the Setup

Password option to protect the system password from unauthorized changes.

Using the System Setup Program and UEFI Boot Manager 75

Deleting or Changing an Existing Setup Password

1

Enter the System Setup program and select

2

Highlight
window. Press <Enter> twice to clear the existing setup password.

The setting changes to

3

If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 75.

Setup Password

Not Enabled

, press <Enter> to access the setup password

.

System Security

.

Embedded System Management

The Lifecycle Controller is an embedded utility that enables systems
management tasks from an embedded environment throughout the server’s
lifecycle.

The controller can be started during the boot sequence and can function
independently of the operating system.

NOTE: Certain platform configurations may not support the full set of features

provided by the controller.

The following features of the Lifecycle Controller are supported on systems
with Baseboard Management Controller (BMC):

• Installing an operating system

• Running diagnostics to validate the memory, I/O devices, processors,
physical disks, and other peripherals

When an optional iDRAC6 Express card is installed, the controller provides
the following additional features:

• Downloading and applying firmware updates

• Configuring hardware and firmware

For more information about setting up the controller, configuring hardware
and firmware, and deploying the operating system, see the

User Guide

at support.dell.com/manuals.

Lifecycle Controller

76 Using the System Setup Program and UEFI Boot Manager

Baseboard Management Controller Configuration

NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is

replaced by the iDRAC6 utility.

The BMC enables configuring, monitoring, and recovery of systems remotely.
BMC provides the following features:

• Uses the system’s integrated NIC

• Enables fault logging and SNMP alerting

• Provides access to system event log and sensor status

• Allows control of system functions including power on and off

• Functions independently of the system’s power state or the system’s
operating system

• Provides text console redirection for system setup, text-based utilities,
and operating system consoles

NOTE: To remotely access the BMC through the integrated NIC, you must connect

the network connection to integrated NIC1.

For additional information on using BMC, see the documentation for the
BMC and systems management applications.

Entering the BMC Setup Module

1

Turn on or restart your system.

2

Press <

If your operating system begins to load before you press <
allow the system to finish booting, and then restart your system
and try again.

Ctrl><E

> when prompted after POST.

Ctrl><E

>,

Using the System Setup Program and UEFI Boot Manager 77

iDRAC6 Configuration Utility

The iDRAC6 Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the optional iDRAC6 and for
the managed server. The iDRAC6 Configuration Utility enables you to:

• Configure, enable, or disable the iDRAC6 local area network (LAN)
through the dedicated iDRAC6 Enterprise card port or the
embedded NICs.

• Enable or disable IPMI over LAN.

• Enable a LAN Platform Event Trap (PET) destination.

• Attach or detach the Virtual Media devices.

• Change the administrative username and password and
manage user privileges.

• View System Event Log (SEL) messages or clear messages from the log.

For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.

Entering the iDRAC6 Configuration Utility

1

Turn on or restart your system.

2

Press <

If your operating system begins to load before you press <
allow the system to finish booting, restart your system and try again.

Ctrl><E

> when prompted during POST.

Ctrl><E

>,

78 Using the System Setup Program and UEFI Boot Manager

Installing System Components

Recommended Tools

• Key to the system keylock

• #1 and #2 Phillips screwdrivers

• T10 Torx screwdriver

• Wrist grounding strap

Inside the System

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the product.

3

Installing System Components 79

Figure 3-1. Inside the System (Eight–Hard-Drive System)

6

5

8

9

11

1

2

7

3

4

10

1 control panel board 2 SAS backplane

3 power supply cooling fan 4 expansion-card riser

5 power supply bays (2) 6 cooling shroud

7 heat sink/processor (2) 8 me mory modules (8)

9 system cooling fans (4) 10 optical drive (optional)

11 hard drives (8)

80 Installing System Components

Figure 3-2. Inside the System (Twelve–Hard-Drive System)

5

4

8

9

10

7

1

3

6

2

1 power supply cooling fan 2 internal hard drives (2)

3 expansion-card riser 4 power supply bays (2)

5 cooling shroud 6 heat sink/processor (2)

7 memory modules (8) 8 system cooling fans (4)

9 SAS backplane 10 hard drives (12)

Installing System Components 81

Front Bezel (Optional)

3

2

1

4

A lock on the bezel restricts access to the power button, optical drive,
and hard drive(s). The LCD panel and navigation buttons are accessible
through the front bezel.

Removing the Front Bezel

1

Using the system key, unlock the bezel.

2

Lift the release latch next to the key lock.

3

Rotate the left end of the bezel away from the front panel.

4

Unhook the right end of the bezel and pull the bezel away from the system.

Figure 3-3. Removing and Replacing the Front Bezel

1 release latch 2 keylock

3 bezel 4 hinge tab

82 Installing System Components

Installing the Front Bezel

1

Hook the right end of the bezel onto the chassis.

2

Fit the free end of the bezel onto the system.

3

Secure the bezel with the keylock. See Figure 3-3.

Opening and Closing the System

WARNING: Whenever you need to lift the system, get others to assist you.

To avoid injury, do not attempt to lift the system by yourself.

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

Opening the System

1

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

2

If applicable, remove the front bezel. See "Removing the Front Bezel" on page 82.

3

Rotate the latch release lock on the system cover counter clockwise to the unlocked position. See Figure 3-4 and Figure 3-5.

4

Lift the latch on top of the system and slide the cover back.

5

Grasp the cover on both sides and lift the cover away from the system. SeeFigure3-4 and Figure3-5.

Installing System Components 83

Figure 3-4. Removing and Replacing the System Cover (Eight–Hard-Drive System)

1

2

1 system cover latch 2 latch release lock

84 Installing System Components

Figure 3-5. Removing and Replacing the System Cover (Twelve–Hard-Drive System)

1

2

1 system cover latch 2 latch release lock

Closing the System

1

Lift the latch on the system cover.

2

Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis. See Figure 3-4 and Figure 3-5.

3

Slide the cover towards the front of the chassis and press down the latch.

4

Rotate the latch release lock in the clockwise direction to secure the cover.

5

Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Installing System Components 85

Cooling Shroud

2

1

The cooling shroud directs airflow from the cooling fans over the system
processor(s) and memory module(s).

Removing the Cooling Shroud

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

1

Open the system. See "Opening the System" on page 83.

2

Grasp and gently lift the shroud up and away from the system board. See Figure 3-6.

Figure 3-6. Removing and Installing the Cooling Shroud

1 numbered fan bays 2 cooling shroud

86 Installing System Components

Installing the Cooling Shroud

CAUTION: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1

Align the shroud using the center of the numbered fan bays as a guide.

2

Press the cooling shroud down into the chassis.

3

Close the system. See "Closing the System" on page 85.

4

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Hard Drives

Your system supports 3.5-inch and 2.5-inch (SAS or SATA) hard drives in

3.5-inch hot-swap hard drive carrier or cabled internal drives. Depending
on your chassis, the hard drives are installed internally or at the front of the
system (see Figure 3-1). Front-mounted hard drives are connected to a SAS
backplane through hard-drive carriers and can be configured as hot­swappable.

Removing a Hard-Drive Blank

CAUTION: To maintain proper system cooling, all empty hard-drive bays must

have drive blanks installed.

1 If applicable, remove the front bezel. See

"Removing the Front Bezel" on

page 82.

2 Grasp the front of the hard-drive blank, press the release lever on

the right side, and slide the blank out until it is free of the drive bay.
SeeFigure3-7.

Installing System Components 87

Figure 3-7. Removing and Installing a Hard-Drive Blank

1

2

1 hard-drive blank 2 release lever

Installing a Hard-Drive Blank

Align the hard-drive blank with the drive bay and insert the blank into the
drive bay until the release lever clicks into place. See Figure 3-7.

Removing a Hard Drive

1 If applicable, remove the front bezel. See

page 82.

2

Using the RAID management software, prepare the drive for removal.
until the hard-drive indicators on the drive carrier signal that the drive can
be removed safely. See

"Hard-Drive Indicator Patterns" on page 19

If the drive has been online, the green
the drive is powered down. When the drive indicators are off, the drive is
ready for removal.

"Removing the Front Bezel" on

.

activity/

fault indicator flashes as

Wai t

3 Press the release button and open the drive carrier release handle to

release the drive. See Figure 3-8.

4

Slide the hard drive out of the drive bay.

5

Insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 88.

CAUTION: To maintain proper system cooling, all empty hard-drive bays must

have hard-drive blanks installed.

88 Installing System Components

Figure 3-8. Removing and Installing a Hard Drive

1

2

1 release button 2 hard-drive carrier handle

Installing a Hard Drive

CAUTION: Use only hard drives that have been tested and approved for use with

the SAS/SATA backplane.

CAUTION: When installing a hard drive, ensure that the adjacent drives are fully

installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.

CAUTION: To prevent data loss, ensure that your operating system

supports hot-swap drive installation. See the documentation supplied
with the operating system.

CAUTION: Combining SATA and SAS hard drives in the same system

configuration is not supported on all configurations.

1

If applicable, remove the front bezel. See "Removing the Front Bezel" on page 82.

2

If a drive blank is present in the bay, remove it. See "Removing a Hard-Drive Blank" on page 87.

3

Press the button on the front of the drive carrier.

Installing System Components 89

4 With the lever on the hard drive carrier open, slide the hard drive into

2

1

3

4

the drive bay until the carrier contacts the backplane. See

Figure 3-8.

5 Close the handle to lock the drive in place.

Removing a Hard Drive From a Hard-Drive Carrier

Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-9.

Figure 3-9. Installing a Hard Drive Into a Drive Carrier

1 hard drive 2 SAS/SATA indicator

3 drive carrier 4 screws (4)

90 Installing System Components

Installing a Hard Drive Into a Hard-Drive Carrier

1

Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-9.

2

Align the holes on the hard drive with the holes on the hard-drive carrier.

When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive carrier.

3

Attach the four screws to secure the hard drive to the hard-drive carrier.

Internal Hard Drives

All twelve–hard-drive systems support two cabled 2.5-inch (SAS or SATA)
internal hard drives. Internal hard drives are connected to the SAS backplane.
It is recommended that you install the operating system on the internal hard
drives in a RAID 1 configuration. For information on RAID configuration, see
the RAID documentation at support.dell.com/manuals.

Removing an Internal Hard-Drive Bay

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that
came with the product.

1

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.

2

Open the system. See "Opening the System" on page 83.

3

Lift the latch on your internal hard drive bay and lift it out of the system. See Figure 3-10.

Installing System Components 91

Figure 3-10. Removing and Installing an Internal Hard-Drive Bay

2

3

1

4

1 internal hard drives (2) 2 release latch

3 internal hard-drive bay 4 support bracket

92 Installing System Components

Installing an Internal Hard-Drive Bay

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that
came with the product.

1

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals.

2

Open the system. See "Opening the System" on page 83.

3

Lift the latch on your internal hard-drive bay and align the bay on the support bracket.

4

Rotate the latch to lock.

Removing an Internal Hard Drive From the Internal Hard-Drive Bay

Remove the screws on the sides of the internal hard-drive bay and slide out
the hard drive. See Figure 3-11.

Installing System Components 93

Figure 3-11. Removing and Installing an Internal Hard Drive From the Internal

3

1

2

4

Hard-Drive Bay

1 internal hard-drive bay 2 release latch

3 screws (4)

* 4 internal hard drive

*Screws are supplied along with the hard drives ordered from Dell.

Installing a Hard Drive Into a Hard-Drive Bay

1

Insert the hard drive into the internal hard-drive bay with the connector end of the drive at the back, until it is flush with the back of the hard-drive bay. See Figure 3-11.

2

Attach the four screws to secure the hard drive to the hard-drive bracket.

94 Installing System Components

Optical Drive (Optional)

An optional slimline SATA DVD-ROM or DVD+/-RW optical drive slides into
the front panel and connects to the SATA controller on the system board.

NOTE: The twelve–hard-drive systems support only an external USB optical drive.

NOTE: DVD devices are data only.

Removing an Optical Drive

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

1

If applicable, remove the front bezel. See "Removing the Front Bezel" on page 82.

2

Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

3

Open the system. See "Opening the System" on page 83.

4

Disconnect the optical drive cable from the back of the drive.

Note the routing of the optical drive cable underneath the tabs on the
system chassis as you remove them from the system board and drive.
You must route these cables properly when you replace them to prevent
the cables from being pinched or crimped.

5

To remove the drive, press down the blue release tab at the back of the
optical drive and gently push the drive out of the system. See

6

If you are not adding a new optical drive, replace the optical drive insert.

Installing System Components 95

Figure 3-12

.

Figure 3-12. Removing and Installing the Optical Drive

2

3

1

1 optical drive 2 optical drive cable

3 release tab

Installing an Optical Drive

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

1

If applicable, remove the front bezel. See "Removing the Front Bezel" on page 82.

2

Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

3

Open the system. See "Opening the System" on page 83.

4

If applicable, remove the optical drive blank by pressing down on the blue release tab at the back of the blank and push the blank out of the system.

5

Align the optical drive with its opening in the front panel. See

Figure 3-12

.

96 Installing System Components

6

Slide in the optical drive until the latch snaps into place.

7

Connect the optical drive cable to the back of the drive.

You must route these cables properly through the tabs on the system
chassis to prevent them from being pinched or crimped. See Figure 3-1.

8

Connect the data cable to the system board and the interface cable to SAS_B on the backplane. See Figure 6-1.

9

Close the system. See "Closing the System" on page 85.

10

If applicable, replace the front bezel. See "Removing the Front Bezel" on page 82.

11

Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Cooling Fans

Your system contains five cooling fans, single- or dual-motor depending on
your system configuration. These provide cooling for the processor, PCI cards,
memory modules, and power supplies.

NOTE: Hot-swap removal or installation of the cooling fans is not supported.

NOTE: In the event of a problem with a particular fan, the fan number is referenced

by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the fan assembly.

Installing System Components 97

Removing a Cooling Fan

WARNING: The cooling fan can continue to spin for some time after the system

has been powered down. Allow time for the fan to stop spinning before removing
it from the system.

WARNING: Do not attempt to operate the system without the cooling fans.

CAUTION: Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that
came with the product.

1

Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2

Open the system. See "Opening the System" on page 83.

3

If applicable, remove the cooling shroud. See "Removing the Cooling Shroud" on page 86.

4

Disconnect the fan’s power cable from the system board or power distribution board as applicable. See Figure 3-14.

NOTE: To remove fans 3 and 4, remove the storage controller card first.

See "Removing the Storage Controller Card" on page 119.

NOTE: To remove fan 5 in the twelve–hard-drive systems, remove the internal

hard-drive bay and carrier. See "Removing an Internal Hard-Drive Bay" on
page 91.

5

Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket. See Figure 3-13 and Figure 3-14.

98 Installing System Components

Figure 3-13. Removing and Installing a Fan (Eight–Hard-Drive System)

1

2

3

1 fans (5) 2 release tab

3 fan cable

Installing System Components 99

Figure 3-14. Removing and Installing a Fan (Twelve–Hard-Drive System)

1

2

3

1 fans (5) 2 release tab

3 fan cable

100 Installing System Components