Dell Precision M6400 User Manual

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Dell Precision™ M6400

Setup and Quick Reference Guide

This guide provides a features overview, specifications, and quick setup,

software, and troubleshooting information for your computer. For more

information about your operating system, devices, and technologies, see

the Dell Technology Guide at support.dell.com.

Model PP08X

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dell Precision, the YOURS IS HERE logo, Wi-Fi Catcher, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark, and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Windows® operating systems are not applicable.

Model PP08X

August 2008 P/N D446C Rev. A01

Contents

1 About Your Computer. . . . . . . . . . . . . . . . . 7

Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7

Back View

Battery Removal . . . . . . . . . . . . . . . . . . . . . . 9

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

. . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . 10

2 Setting Up Your Computer . . . . . . . . . . . . 11

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting to the Internet

Setting Up Your Internet Connection

Transferring Information to a New Computer

Microsoft System

Microsoft Windows

Windows Vista® Operating

. . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . 14

. . . . . . . . 14

. . . . . . 15

XP . . . . . . . . . . . . . . 15

3 Specifications . . . . . . . . . . . . . . . . . . . . . 19

4 Troubleshooting Tips

Using the Hardware Troubleshooter . . . . . . . . . . 27

. . . . . . . . . . . . . . . . 27

Contents 3

Tip s . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Power Problems

Memory Problems

Lockups and Software Problems

Dell Technical Update Service

Dell Support Utility

Dell Diagnostics

. . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . 29

. . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . 31

5 Reinstalling Software . . . . . . . . . . . . . . . 33

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Identifying Drivers

Reinstalling Drivers and Utilities

. . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . 34

6 Finding Information. . . . . . . . . . . . . . . . . 41

7 Getting Help

4 Contents

Restoring Your Operating System

Using Microsoft

Windows® System Restore . . . 36

Using Dell Factory Image Restore

Using the Dell™ Operating System Media

. . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . 36

. . . . . . . . . . 38

. . . . . . 39

Obtaining Assistance . . . . . . . . . . . . . . . . . . . 43

Technical Support and Customer Service

DellConnect™

Online Services

AutoTech Service

. . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . 45

Automated Order-Status Service

. . . . . . 44

. . . . . . . . . . 45

Problems With Your Order . . . . . . . . . . . . . . . . 45

Product Information . . . . . . . . . . . . . . . . . . . 46

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . 49

. . . . . 46

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Contents 5

6 Contents

About Your Computer

Front View

1 camera (optional) and microphone (2) 2 display latch (2)

3 display 4 fingerprint swipe/FIPS reader

5 power button 6 USB 2.0 and eSATA connector

About Your Computer 7

7 VGA 8 DisplayPort

9 network connector (RJ-45) 10 ExpressCard slot

11 wireless switch and Wi-Fi Catcher™

network locator button

13 wireless smartcard reader 14 track stick

15 track stick buttons (3) 16 display latch release

17 touch pad/jog shuttle 18 touch pad buttons (3)

19 keyboard status lights 20 device status lights

21 speakers (2)

12 keyboard

Back View

1 PC Card slot and Smart Card

slot

3 8-in-1 card reader slot 4 USB 2.0 ports (2)

2 optical bay

8 About Your Computer

5 audio and microphone

connectors

7 security cable slot 8 AC adapter connector

9 air vents (2)

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

6 1394 port (6-pin, powered)

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: Using an incompatible battery may increase the risk of fire or

explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

CAUTION: Before removing or replacing the battery, turn off the computer,

disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

Slide the battery release latch.

Use a plastic scribe to pry the battery up from the laptop.

Rotate one side of the battery up at an angle.

Remove the battery from the battery bay.

About Your Computer 9

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

wireless switch icon

Dell Wi-Fi Catcher Network Locator icon

Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14.

10 About Your Computer

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: The AC adapter works with electrical outlets worldwide. However,

power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the

connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.

NOTE: Some devices may not be included if you did not order them.

Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.

Setting Up Your Computer 11

Connect the network cable.

Connect USB devices, such as a mouse or keyboard.

Connect IEEE 1394 devices, such as a DVD player.

Open the computer display and press the power button to turn on the computer.

12 Setting Up Your Computer

NOTE: It is recommended that you turn on and shut down your computer at least

once before you install any cards or connect the computer to a docking device or other external device, such as a printer.

Connect to the Internet. See "Connecting to the Internet" on page 14 for more information.

1 Internet service 2 cable or DSL modem

3 wireless router 4 laptop with wired connection

5 laptop with wireless connection

Setting Up Your Computer 13

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:

Save and close any open files, and exit any open programs.

Double-click the ISP icon on the Microsoft® Windows® desktop.

Follow the instructions on the screen to complete the setup.

If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.

NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you

have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, consult the

Connect to the Internet wizard.

Save and close any open files, and exit any open programs.

Click the Windows Vista Start button

Under

Network and Internet,

In the

Connect to the Internet

Dial-up

• Choose

, depending on how you want to connect:

Broadband

if you will use a DSL, satellite modem, cable TV

modem, or Bluetooth wireless technology connection.

• Chose

Dial-up

if you will use a dial-up modem or ISDN.

click

window, click either

→

Control Panel

Connect to the Internet

Broadband (PPPoE)

NOTE: If you do not know which type of connection to select, click Help me choose

or contact your ISP.

14 Setting Up Your Computer

Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

Click the Windows Vista Start button , and then click

and settings

In the

Click

Follow the instructions provided on the screen by the Windows Easy

→ Start Windows Easy Transfer.

User Account Control

Start a new transfer

dialog box, click

Continue a transfer in progress

Continue

Transfer wizard.

Microsoft Windows® XP

Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer.

You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.

NOTE: You can transfer information from an old computer to a new computer by

directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.

For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.

Transfer files

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional

and may not be included with certain computers.

Setting Up Your Computer 15

To prepare a new computer for the file transfer:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

from the Windows XP CD

When the source computer. Do

To copy data from the old computer:

On the old computer, insert the Windows XP

On the

additional tasks

Under

On the

On the transfer and click

After the information has been copied, the

Phase

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

Now go to your old computer

not

Welcome to Microsoft Windows XP

What do you want to do?

Which computer is this?

Select a transfer method

What do you want to transfer?

screen appears.

Files and Settings Transfer Wizard

screen, click

→ Next

click

screen appears, go to your old or

at this time.

, click

Transfer files and settings→ Next

screen, click

screen, click the transfer method you prefer.

screen, select the items you want to

Start→

welcome screen appears,

New Computer→

Operating System

screen, click

Old Computer→

Completing the Collection

All Programs→

I will use the wizard

media.

Perform

Click

Finish

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click

The wizard applies the collected files and settings to your new computer.

On the

16 Setting Up Your Computer

Now go to your old computer

Where are the files and settings?

Finished

screen, click

Finished

screen on the new computer, click

screen, select the method you

, and restart the new computer.

Running the Files and Settings Transfer Wizard Without the Operating System Media

To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.

To create a wizard disk, use your new computer with Windows XP and perform the following steps:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

Wizard Disk in the following drive

Insert the removable media, such as a writable CD, and click OK.

When the disk creation completes and the

computer

Go to the old computer.

message appears,

Files and Settings Transfer Wizard

screen, click

→

Next.

do not

click

Start→

All Programs→

welcome screen appears,

New Computer→

I want to create a

Now go to your old

To copy data from the old computer:

On the old computer, insert the wizard disk, and click

In the

Open

field on the

the appropriate removable media) and click

On the

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

Run

window, browse to the path for

welcome screen, click

screen, click

screen, click the transfer method you

Old Computer→

Start→

Run

fastwiz

(on

prefer.

On the transfer and click

After the information has been copied, the

Phase

What do you want to transfer?

screen appears.

screen, select the items you want to

Completing the Collection

Click

Finish

Setting Up Your Computer 17

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click

Now go to your old computer

Where are the files and settings?

screen on the new computer, click

screen, select the method you

. Follow the

instructions on the screen.

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the

Finished

appears.

Click

Finished

NOTE: For more information about this procedure, search support.dell.com for

document #154781 (What Are The Different Methods To Transfer Files From My Old

Computer To My New Dell™ Computer Using the Microsoft Operating System?).

NOTE: Access to the Dell™ Knowledge Base document may not be available in

certain countries.

and restart the new computer.

Windows® XP

screen

18 Setting Up Your Computer

Specifications

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.

Processor

Processor types Intel

L1 cache 32 KB instruction, 32 KB data cache per core

L2 cache Shared 3 MB, 6 MB, and 12 MB

External bus frequency 1066 MHz

System Information

Chipset Intel Q43 GMCH, ICH9M-E

Data bus width 64 bits

DRAM bus width dual-channel (2) 64-bit busses

Processor address bus width 36 bits

Flash EPROM SPI 32 Mbit

Graphics bus x16 PCI Express

PCI bus 32 bits, 33MHz

Core™ 2 Duo

Intel Core 2 Duo Extreme Edition

Intel Core 2 Duo Quad Core

Intel Core 2 Duo Extreme Edition Quad Core

Specifications 19

PC Card

NOTE: The PC Card slot is designed only for PC Cards. It does NOT support

ExpressCards.

CardBus controller Ricoh R5C847

PC Card connector one (supports one Type I or Type II card)

Cards supported 3.3 V and 5 V

PC Card connector size 80 pins

ExpressCard

NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support

PC Cards.

ExpressCard connector ExpressCard slot (USB and PCI Express-

based interfaces)

Cards supported 34-mm and 54-mm ExpressCards

Memory

Memory module connector four user-accessible SODIMM sockets

Memory module capacities 1 GB, 2 GB, 4 GB capable

Memory type DDR3 1066 MHz

Minimum memory 1 GB

Maximum memory 16 GB

NOTE: The following maximum memory configurations are supported: 1 GB, 2 GB,

3 GB, 4 GB, 8 GB, 12 GB, 16 GB.

NOTE: When upgrading or replacing memory modules, the modules must be paired

and matched in slots B and C, and in slots A and D. Otherwise, the computer does not boot.

Smart Card

Read/write capabilities Supports ISO-7816-3 (asynchronous and

synchronous Type I and II), ISO7816-12

Cards supported 1.8 V, 3 V, 5 V

Program technology supported Java cards

20 Specifications

Smart Card (continued)

Interface speed 9600–115,200 BPS

EMV level level 1 certified

WHQL certification PC/SC

Ports and Connectors

Audio microphone connector, stereo

headphone/speakers connector

Mini-Card one dedicated half Mini-Card slot for

WLAN

one dedicated full Mini-Card slot for WWAN (Mobile Broadband)

one dedicated full Mini-Card slot for WPAN (Bluetooth

or ultra wideband [UWB])

Network adapter RJ-45 port

USB two 4-pin USB 2.0-compliant connectors,

one 4-pin USB 2.0-compliant PowerShare connector, one eSATA/USB 2.0-compliant connector

Memory card reader 8-in-1 memory card reader supporting:

SD, SDIO, MMC, XD, MS, MS-Pro, Mini-MMC, MMC+, Hi-density SD, Hi-capacity SD card types

CardBus/PCIMIA slot Supports Type I/II cards

Video 15-hole connector

IEEE 1394 powered 6-pin

E-family docking connector 144-pin docking connector

Communications

Network adapter 10/100/1000 Ethernet LAN

Wireless internal WLAN, WWAN, and WPAN

(UWB and Bluetooth) wireless support if optional cards are purchased

Specifications 21

Video

Video type: Discrete

Data bus

Video controller

Video memory 512MB for NVIDIA Quadro FX 2700M or

Video output 15-pin video connector and dual-mode

Audio

Audio type two-channel High Definition Audio

Audio controller IDT 92HD71B

Stereo conversion 24-bit (analog-to-digital and digital-to-

Interfaces:

Internal

External

Speakers 2x2 W, 4 W total

Internal speaker amplifier Class AB 2 W Stereo BTL Speaker Amplifier

Volume controls volume up, down, and mute buttons

PCI-Express video x16

nVIDIA Quadro FX 3700M or NVIDIA Quadro FX 2700M

1GB for nVIDIA Quadro FX 3700M

DisplayPort connector

analog)

High Definition Audio Codec

microphone-in connector, stereo headphones/external speakers connector

Display

Type (active matrix TFT) 17 inch, WXGA+ LCD,

17 inch, WUXGA, LCD or RGB LED, RGB LED Edge 2-edge glass

Active area (X/Y) 367.3 X 229.5 mm

22 Specifications

Display (continued)

Dimensions:

Height:

WXGA+/WUXGA (CCFL)

WUXGA (LED)

Width (WXGA+/WUXGA)

Diagonal

Maximum resolutions:

WXGA+ (CCFL)

WUXGA (CCFL)

WUXGA (LED)

Operating angle 0° (closed) to 152°

Refresh rate 60 Hz

Viewing angles:

WXGA+ Horizontal

WXGA+ Vertical

WUXGA

Pixel pitch:

WXGA+

WUXGA 0.225 mm

Typical power consumption (

with backlight):

WXGA+ (CCFL)

WUXGA

Horizontal

Vertical

panel

(CCFL)

(LED)

245mm (9.64 inches)

248mm (9.76 inches)

383mm (15.08 inches)

432mm (17.0 inches)

1440 x 900 at 262 K colors

1930 x 1200 at 262 K colors

1930 x 1200 at 16.7 M colors

40/40

15/30

60/60

45/45

0.191 mm

6.46 W (maximum with no inverter losses)

9.5 W (maximum with no inverter losses)

15 W (maximum)

Specifications 23

Keyboard

Number of keys in United States: 101 keys

in United Kingdom: 102 keys

in Brazil: 104 keys

in Japan: 105 keys

Layout QWERTY/AZERTY/Kanji

Touch Pad

Resolution:

X Axis

Y Axis

Active Area

X Axis

Y Axis

Battery

Type 9-cell smart lithium ion (85 WHr)

Charge time with

Operating time Battery operating time varies depending on

Life span approximately 300 charge/discharge cycles

Temperature range:

Operating

Storage

Coin-cell battery CR-2032

computer off

57.52 units per mm

78.12 units per mm

80.0 mm

47.11 mm

approximately 1 hour to 80% capacity

operating conditions and can be significantly reduced under certain power-intensive conditions.

0° to 35°C (32° to 95°F)

–40° to 60°C (–40° to 140°F)

24 Specifications

AC Adapter

Input voltage 100–240 VAC

Input current (maximum) 2.5 A/3.5 A

Input frequency 50–60 Hz

Output current 6.7 A/ 10.8 A

Output power 130 W/ 210 W or higher

Output voltage 19.5 VDC

Dimensions:

Height

Width

Depth

Temperature range:

Operating

Storage

Fingerprint Reader (Optional)

Types Swipe fingerprint sensor

Physical

Height 38.5 mm (1.52 inches) back

Width 393 mm (15.5 inches)

Depth 280.5 mm (11.04 inches)

Weight (with 9-cell battery and CD drive)

100 mm (3.94 in)

44 mm (1.73 in)

198 mm (7.95 in)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

FIPS 140-2 / FIPS 201

3.87 kg (8.54 lbs)

Specifications 25

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

Operating

Storage

Maximum vibration (using a random-vibration spectrum that simulates user environment):

Operating

Storage

Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):

Operating

Storage

Altitude (maximum):

Operating

Storage

Airborne contaminant level G2 or lower as defined by

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

10% to 90% (noncondensing)

5% to 95% (noncondensing)

0.66 Grms (2-600 Hz)

1.30 Grms (2-600 Hz)

142 G (2ms)

162 G (2ms)

–15.2 to 3048 m (–50 to 10,000 ft)

–15.2 to 10,668 m (–50 to 35,000 ft)

ANSI/ISA-S71.04-1985

26 Specifications

Troubleshooting Tips

CAUTION: Always unplug your computer from the electrical outlet before

opening the cover.

NOTE: For detailed troubleshooting information, including responding to system

messages, see your Service Manual on support.dell.com.

Using the Hardware Troubleshooter

Click the Windows Vista Start button ,

Ty p e

hardware troubleshooter

<Enter> to start the search.

In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Tips

• If a device does not work, ensure that the device is properly connected.

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).

• If an error message occurs in a program, see the program documentation.

and click

in the search field and press

Help and Support.

Power Problems

CAUTION: Before working inside your computer, read the safety information that

shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.

F THE POWER LIGHT IS OFF — The computer is either turned off or is not

receiving power.

• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

Troubleshooting Tips 27

• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board.

IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —

• Ensure that the display is connected and powered on.

• If the display is connected and powered on, see in your

support.dell.com

IF THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode.

Service Manual

Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving

electrical power, a device might be malfunctioning or incorrectly installed.

• Remove and then reinstall all memory modules.

• Remove and then reinstall any expansion cards, including graphics cards.

IF THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device

may be malfunctioning or incorrectly installed.

• Ensure that the processor power cable is securely connected to the system board power connector (see

your Service Manual at support.dell.com

• Ensure that the main power cable and the front panel cable are securely connected to the system board connector.

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices connected to the same power strip

• Multiple power strips connected to the same electrical outlet

28 Troubleshooting Tips

Memory Problems

CAUTION: Before working inside your computer, read the safety information that

shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance.

F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory.

• Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines.

• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 19.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 31).

Lockups and Software Problems

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your Dell computer to the Windows Classic view.

Troubleshooting Tips 29

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the

Click to select the program that is no longer responding, and click

Ta s k

Applications

tab.

End

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a

floppy disk, CD, or DVD.

HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

reinstall the program.

A program is designed for an earlier Microsoft

RUN THE PROGRAM COMPATIBILITY WIZARD —

Click

Start

→

Control Panel→ Programs→ Use an older program

Windows® operating system

with this version of Windows.

In the welcome screen, click

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer.

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility provides self-support information, software updates, and health scans of your computing environment. Access the Dell Support Utility from the icon on the taskbar, or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

Click

Start→ All Programs→ Dell Support→

Ensure that the

NOTE: If the Dell Support Utility is not available from the Start menu, go to

support.dell.com and download the software.

Show icon on the taskbar

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell

™ Support screen.

Dell Support Settings

option is checked.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

Starting the Dell Diagnostics From Your Hard Drive

Ensure that the computer is connected to a working electrical outlet.

Turn on (or restart) your computer.

Troubleshooting Tips 31

When the DELL™ logo appears, press <F12> immediately. Select

Diagnostics

from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to

wait until you see the Microsoft your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has

been found, run the Dell Diagnostics from the Drivers and Utilities media.

Press any key to start the Dell Diagnostics from the diagnostics utility

Windows® desktop, and then shut down

partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Dell Drivers and Utilities Media

NOTE: The Dell Drivers and Utilities media is optional and may not ship with your

computer.

Insert the

Shut down and restart the computer.

Drivers and Utilities

media.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer starts according to the devices specified in the system setup program.

When the boot device list appears, highlight

Windows® desktop; then, shut down your

CD/DVD/CD-RW

<Enter>.

Select the

Boot from CD-ROM

option from the menu that appears and

press <Enter>.

Ty p e 1 to start the CD menu and press <Enter> to proceed.

Select

Run the 32 Bit Dell Diagnostics

from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.

When the Dell Diagnostics

Main Menu

appears, select the test that you

want to run, and follow the instructions on the screen

and press

32 Troubleshooting Tips

Reinstalling Software

Drivers

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP:

Click

Start→

Under

System

In the

Manager

Windows Vista:

Click the Windows Vista Start button™ , and right-click

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 34).

Control Panel

Pick a Category

System Properties

, click

Performance and Maintenance

window, click the

Hardware

, and click

tab, and click

Computer

Device

Reinstalling Software 33

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and

Utilities media provide approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

Returning to a Previous Device Driver Version

Windows XP:

Click

Start→

Right-click the device for which the new driver was installed and click

Properties

Click the

Windows Vista:

Click the Windows Vista Start button , and right-click

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Right-click the device for which the new driver was installed and click

Properties

Click the

If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 36) to return your computer to the operating state that existed before you installed the new driver.

My Computer→ Properties→ Hardware→ Device Manager

Drivers

tab→

Roll Back Driver.

Computer

Drivers

tab→ Roll Back Driver

Using the Drivers and Utilities Media

If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 36) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.

With the Windows desktop displayed, insert your

media

If this is your first time to use the

Drivers and Utilities media, go to step 2.

Drivers and Utilities

If not, go to step 5.

34 Reinstalling Software

When the

Drivers and Utilities media installation program starts, follow

the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running

automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.

When the

Drivers and Utilities

When you see the Windows desktop, reinsert the

InstallShield Wizard Complete

media and click

Finish

window appears, remove the

to restart the computer.

Drivers and Utilities

media.

At the

Welcome Dell System Owner

NOTE: The Drivers and Utilities program displays drivers only for hardware

that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.

screen, click

A message stating that the Resource media is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the

My Drivers—The ResourceCD has identified these components in

your system

Click the driver that you want to reinstall and follow the instructions on

window.

the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Manually Reinstalling Drivers

After extracting the driver files to your hard drive as described in the previous section:

Click the Windows Vista Start button , and right-click

Click

Properties→ Device Manager

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Reinstalling Software 35

Computer

Double-click the type of device for which you are installing the driver (for example,

Double-click the name of the device for which you are installing the driver.

Click the

software

Click the driver files.

When the name of the appropriate driver appears, click the name of the driver

Click

Audio

Video

Driver

tab→

Update Driver→ Browse my computer for driver

Browse

and browse to the location to which you previously copied

→ OK→

Finish

and restart your computer.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.

• Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

• If you received a Dell can use it to restore your operating system. However, using the

System

System Restore did not resolve your operating system problem.

media also deletes all data on the hard drive. Use the disc

Operating System

media with your computer, you

Operating

only

Using Microsoft® Windows® System Restore

The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.

36 Reinstalling Software

NOTICE: Make regular backups of your data files. System Restore does not

monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default

view, so they may not apply if you set your computer to the Windows Classic view.

Starting System Restore

Windows XP:

NOTICE: Before you restore the computer to an earlier operating state, save and

close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click

Restore

Click either

point

Click

Start→

All Programs→ Accessories→ System Tools→

Restore my computer to an earlier time

and follow the remaining on-screen prompts.

System

Create a restore

Windows Vista:

Click

Start

In the Start Search box, type

NOTE: The User Account Control window may appear. If you are an

administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

Click

and follow the remaining prompts on the screen.

System Restore

and press <Enter>.

In the event that System Restore did not resolve the issue, you may undo the last system restore. See "Undoing the Last System Restore" on page 37.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and

exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Windows XP:

Click

Start→

Restore

Click

Undo my last restoration

All Programs→ Accessories→ System Tools→

and click

Reinstalling Software 37

System

Windows Vista:

Click

Start

In the Start Search box, type

Click

Undo my last restoration

Enabling System Restore

NOTE: Windows Vista does not disable System Restore; regardless of low disk

space. Therefore, the steps below apply only to Windows XP.

System Restore

and click

and press <Enter>.

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled.

To see if System Restore is enabled:

Click

Click the

Start→

Control Panel→ Performance and Maintenance→ System

System Restore

tab and ensure that

Turn off System Restore

unchecked.

Using Dell Factory Image Restore

NOTICE: Using Dell Factory Image Restore permanently deletes all data on the

hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

NOTE: Dell Factory Image Restore may not be available in certain countries or on

certain computers.

Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. This option restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore.

Dell Factory Image Restore

Turn on the computer. When the Dell logo appears, press <F8> several times to access the

Select

Repair Your Computer

Vista Advanced Boot Options

window.

38 Reinstalling Software

In the System Recovery Options window, select a keyboard layout and click

To access the recovery options, log on as a local user. To access the command prompt, type

click

Click

The

On the Dell Factory Restore Image welcome screen, click

The

NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.

Click the checkbox to confirm that you want to continue reformatting the

Dell Factory Image Restore

NOTE: Depending upon your configuration, you may need to select Dell

Factory Tools, then Dell Factory Image Restore.

Dell Factory Image Restore

Confirm Data Deletion

administrator

welcome screen appears.

screen appears.

in the user name field, then

Next.

hard drive and restoring the system software to the factory condition, then click

The restore process begins and may take 5 or more minutes to complete.

Click

Finish

to restart the computer.

Using the Dell™ Operating System Media

Before you Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 34. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft

Windows® System Restore" on page 36.

NOTICE: Before performing the installation, back up all data files on your primary

hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

Reinstalling Software 39

To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media.

NOTE: The

during the assembly of the computer. Use the load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the

media

Reinstalling Windows

Dell Drivers and Utilities

and

Dell Operating System

media

contains drivers that were installed

Dell Drivers and Utilities

media

Dell Drivers and Utilities

media may not ship with your computer.

The reinstallation process can take one to two hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

Save and close any open files and exit any open programs.

Insert the

If the

Restart the computer.

Operating System

Install Windows

media.

message appears, click

Exit

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue

to wait until you see the Microsoft computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the

next start-up, the computer boots according to the devices specified in the system setup program.

When the boot device list appears, highlight

Windows® desktop; then, shut down your

CD/DVD/CD-RW Drive

and press <Enter>.

Press any key to

Boot from CD-ROM

, and follow the instructions on the

screen to complete the installation.

40 Reinstalling Software

Finding Information

NOTE: Some features or media may be optional and may not ship with your

computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label Contents

Service Tag/Express Service Code

The Service Tag/Express Service Code is located on your computer.

Drivers and Utilities Media

The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.

Operating System Media

The Operating System media is a CD or DVD that may have shipped with your computer.

Safety, Regulatory, Warranty, and Support Documentation

This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on

www.dell.com at the following location: www.dell.com/regulatory_compliance.

• Use the Service Tag to identify your computer when you use

support.dell.com

• Enter the Express Service Code to direct your call when contacting support

or contact support.

NOTE: Your Service Tag/Express Service

Code is located on your computer.

• A diagnostic program for your computer

• Drivers for your computer

NOTE: Drivers and documentation updates

can be found at support.dell.com.

Reinstall your operating system

• Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Finding Information 41

Document/Media/Label Contents

Service Manual

The Service Manual for your computer can be found at support.dell.com.

Dell Technology Guide

The Dell Technology Guide is available at

support.dell.com.

• How to remove and replace parts

• How to configure system settings

• How to troubleshoot and solve problems

• About your operating system

• Using and maintaining devices

• Understanding technologies such as RAID, Internet, Bluetooth technology, e-mail, networking, and more.

Microsoft® Windows® License Label

Your Microsoft Windows License is

• Provides your operating system product key.

located on your computer.

wireless

42 Finding Information

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

See "Tips" on page 27 for information and procedures that pertain to the problem your computer is experiencing.

See "Dell Diagnostics" on page 31 for procedures on how to run Dell Diagnostics.

Fill out the "Diagnostics Checklist" on page 48.

Use Dell's extensive suite of online services available at Dell Support (

support.dell.com

procedures. See "Online Services" on page 44 for a more extensive list of Dell Support online.

If the preceding steps have not resolved the problem, see "Contacting Dell" on page 49.

NOTE: Call Dell Support from a telephone at or near the affected computer so that

the support staff can assist you with any necessary procedures.

) for help with installation and troubleshooting

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 44.

Getting Help 43

NOTE: Some of the following services are not always available in all locations

outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 47, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap

www.dell.com/jp

www.euro.dell.com

www.dell.com/la

www.dell.ca

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites:

support.dell.com

support.jp.dell.com

support.euro.dell.com

44 Getting Help

(Asian/Pacific countries only)

(Japan only)

(Europe only)

(Latin American and Caribbean countries)

(Canada only)

(Japan only)

(Europe only)

• Dell Support e-mail addresses:

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com

apsupport@dell.com

• Dell Marketing and Sales e-mail addresses:

apmarketing@dell.com

sales_canada@dell.com

• Anonymous file transfer protocol (FTP):

ftp.dell.com –

your password

(Latin America and Caribbean countries only)

(Asian/Pacific countries only)

(Canada only)

anonymous

, and use your e-mail address as

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 49.

Getting Help 45

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 49.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 49. Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 48), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 49).

Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

46 Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 48). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in

the documentation that shipped with your computer.

Getting Help 47

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

48 Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit

support.dell.com

Country/Region

Click

service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

, and verify your country or region in the

drop-down menu at the bottom of the page.

on the left side of the page, and select the appropriate

Choose A

Getting Help 49

50 Getting Help

Index

battery

removal, 9

connecting

AC adapter, 11 IEEE 1394 devices, 12 Internet, 14 network, 13 network cable, 12 USB devices, 12

contacting Dell, 43, 49

Dell

contacting, 43, 49 software updates, 31 Support Utility, 31 technical support and customer

service, 44

Technical Update Service, 31

Dell Diagnostics, 31

starting from the Drivers and

Utilities media, 32

starting from your hard drive, 31

Dell Factory Image Restore, 38

Dell Technology Guide, 42

Dell Wi-Fi Catcher Network

Locator, 10

DellConnect, 44

diagnostics

Dell, 31

documentation, 41

Dell Technology Guide, 42 Service Manual, 42

drivers, 33

Drivers and Utilities media, 41 identifying, 33 reinstalling, 34 returning to a previous version, 34

Drivers and Utilities media, 34,

Dell Diagnostics, 31

End User License Agreement

(EULA), 41

ergonomics information, 41

Express Service Code, 41

Index 51

Files and Settings Transfer

Wizard, 15

finding information, 41

Internet

connecting, 14 setting up, 14 Wi-Fi Catcher Network

Locator, 10

wireless switch, 10

networks (continued)

Wi-Fi Catcher Network

Locator, 10

wireless switch, 10

operating system

Dell Factory Image Restore, 38 media, 39 reinstalling, 41 System Restore, 36

Operating System media, 36,

40-41

operating system product key, 42

license label, 42

media

Drivers and Utilities, 41 operating system, 41

memory

troubleshooting, 29

networks

connecting, 13 overview, 13

52 Index

phone numbers, 49

power

power light conditions, 27 troubleshooting, 27

problems

restore to previous state, 36

regulatory information, 41

reinstalling

drivers and utilities, 34 software, 33

safety information, 41

Service Manual, 42

Service Tag, 41

setup

computer, 11 Internet, 14 quick setup, 11

software

problems, 30 reinstalling, 33 troubleshooting, 30 updates, 31

specifications

AC adapter, 24 all, 19 audio, 22 battery, 24 communications, 21 display, 22 environmental, 25 fingerprint reader, 25 keyboard, 2 4 memory, 20 PC Card, 20 physical, 25 ports and connectors, 21 processor, 19 smart card, 20 system information, 19 touch pad, 24 video, 22

support, 43

contacting Dell, 49 DellConnect, 44 online services, 44 regional, 44 technical support and customer

service, 44

support information, 41

System Restore, 36

enabling, 38

Terms and Conditions, 41

transferring information to a new

computer, 15

troubleshooting, 27, 42

blue screen, 30 computer not responding, 29 Dell Diagnostics, 31 memory, 29 power, 27 power light conditions, 27 program crashes, 29 programs and Windows

compatibility, 30 restore to previous state, 36 software, 29-30 tips, 27

updates

software and hardware, 31

Index 53

view

back, 7-8 front, 7

warranty information, 41

Wi-Fi Catcher Network

Locator, 10

Windows License label, 42

Windows Vista

Dell Factory Image Restore, 38 Device Driver Rollback, 34 Program Compatibility wizard, 30 reinstalling, 41 returning to a previous device

driver version, 34

System Restore, 36

Windows XP

Device Driver Rollback, 34 Files and Settings Transfer

Wizard, 1 5 reinstalling, 41 returning to a previous device

driver version, 34 System Restore, 36

wizards

Files and Settings Transfer

Wizard, 1 5 Program Compatibility wizard, 30

54 Index

Dell Precision M6400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About Your Computer

Front View

Back View

Battery Removal

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

Setting Up Your Computer

Quick Setup

Connecting to the Internet

Setting Up Your Internet Connection

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

Microsoft Windows® XP

Specifications

Troubleshooting Tips

Using the Hardware Troubleshooter

Tips

Power Problems

Memory Problems

Lockups and Software Problems

Dell Technical Update Service

Dell Support Utility

Dell Diagnostics

Reinstalling Software

Drivers

Identifying Drivers

Reinstalling Drivers and Utilities

Restoring Your Operating System

Using Microsoft® Windows® System Restore

Using Dell Factory Image Restore

Using the Dell™ Operating System Media

Finding Information

Getting Help

Obtaining Assistance

Technical Support and Customer Service

DellConnect™

Online Services

AutoTech Service

Automated Order-Status Service

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Index