Dell Precision 17 7710 User Manual

Dell Precision 17 7000 series (7710) Owner's Manual

Regulatory Model: P29E Regulatory Type: P29E001

© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2016 - 06

Rev. A01

Contents

1 Working on your computer.................................................................................6

Safety instructions................................................................................................................................. 6

Before working inside your computer..................................................................................................7

Recommended tools.............................................................................................................................7

Turning off your computer................................................................................................................... 7

After working inside your computer.....................................................................................................8

2 Removing and installing components..............................................................9

System overview....................................................................................................................................9

Connecting to a docking station...................................................................................................11

Removing the Secure Digital (SD) card...............................................................................................11

Installing the SD card...........................................................................................................................11

Removing the battery cover................................................................................................................ 11

Installing the battery cover..................................................................................................................12

Removing the battery..........................................................................................................................12

Installing the battery............................................................................................................................13

Removing the base cover....................................................................................................................13

Installing the base cover......................................................................................................................13

Removing the Subscriber Identification Module (SIM) card.............................................................. 13

Installing the Subscriber Identification Module (SIM) card................................................................ 14

Removing the hard drive.....................................................................................................................14

Installing the hard drive....................................................................................................................... 15

Removing the keyboard...................................................................................................................... 15

Installing the keyboard........................................................................................................................ 17

Removing the secondary memory......................................................................................................17

Installing the secondary memory........................................................................................................17

Removing the primary memory..........................................................................................................18

Installing the primary memory............................................................................................................18

Removing Wireless Wide Area Network (WWAN) card (Optional).................................................... 19

Installing the WWAN card (Optional)..................................................................................................19

Removing the Wireless Local Area Network (WLAN) card.................................................................19

Installing the WLAN Card....................................................................................................................20

Removing the M.2 Solid State Drive (SSD)......................................................................................... 20

Installing the M.2 SSD..........................................................................................................................21

Removing the coin cell battery...........................................................................................................21

Installing the coin cell battery.............................................................................................................22

Removing the hard drive cable...........................................................................................................22

Installing the hard drive cable.............................................................................................................23

Removing the power connector port................................................................................................ 23

Installing the power connector port.................................................................................................. 24

Removing the palmrest.......................................................................................................................24

Installing the palmrest.........................................................................................................................25

Removing the speakers ......................................................................................................................25

Installing the speakers.........................................................................................................................26

Removing the Input/Output (I/O) board left......................................................................................26

Installing the I/O board left.................................................................................................................27

Removing the Input/Output (I/O) board right....................................................................................27

Installing the I/O board right.............................................................................................................. 28

Removing the heat sink assembly......................................................................................................28

Installing the heat sink assembly........................................................................................................ 29

Removing the video card....................................................................................................................30

Installing the video card......................................................................................................................30

Removing the display assembly..........................................................................................................31

Installing the display assembly............................................................................................................32

Removing the display bezel................................................................................................................33

Installing the display bezel..................................................................................................................34

Removing the camera.........................................................................................................................34

Installing the camera...........................................................................................................................35

Removing the system board...............................................................................................................35

Installing the system board.................................................................................................................36

Removing the LED board....................................................................................................................37

Installing the LED board......................................................................................................................37

3 System setup....................................................................................................... 39

Boot Sequence....................................................................................................................................39

Navigation keys................................................................................................................................... 39

System setup options......................................................................................................................... 40

Updating the BIOS .............................................................................................................................. 51

System and setup password............................................................................................................... 52

Assigning a system password and setup password..................................................................... 52

Deleting or changing an existing system and/or setup password.............................................. 53

4 Diagnostics.......................................................................................................... 54

Enhanced Pre-Boot System Assessment (ePSA) diagnostics............................................................54

5 Troubleshooting your computer..................................................................... 55

Device status lights..............................................................................................................................55

Battery status lights.............................................................................................................................56

6 Specifications...................................................................................................... 57

Technical specification....................................................................................................................... 57

7 Contacting Dell...................................................................................................64

Contacting Dell................................................................................................................................... 64

Working on your computer

Safety instructions

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that you follow the Safety instructions.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Turn off your computer, see Turning off your computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

4. Disconnect all the network cables from the computer.

5. Disconnect your computer and all attached devices from the electrical outlets.

6. Press and hold the power button while the computer is unplugged to ground the system board.

7. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

Recommended tools

The procedures in this document require the following tools:

• Small flat blade screwdriver

• Phillips #0 screwdriver

• Phillips #1 screwdriver

• Small plastic scribe

Turning off your computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.

1. Turning off your computer:

• In Windows 10 (using a touch enabled device or mouse):

1. Click or tap .

2. Click or tap and then click or touch Shut down.

• In Windows 8 (using a touch enabled device):

1. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

2. Tap and then tap Shut down

• In Windows 8 (using a mouse):

1. Point to upper-right corner of the screen and click Settings.

2. Click and then click Shut down.

• In Windows 7:

1. Click Start.

2. Click Shut Down.

1. Click Start.

2. Click the arrow in the lower-right corner of the Start menu and then click Log off.

2. Ensure that the computer and all attached devices are turned off. If your computer and attached

devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

After working inside your computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer.

CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers.

1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as

an ExpressCard.

2. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

3. Replace the battery.

4. Replace the base cover.

5. Connect your computer and all attached devices to their electrical outlets.

6. Turn on your computer.

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

System overview

Figure 1. Front view

Figure 2. Back view

1. Microphone

2. Camera (optional)

3. Camera-status light (optional)

4. Network connector

5. Power connector

6. Power button (without LED)

7. Security-cable slot

8. USB 3.0 connector

9. Headset connector

10. Memory card reader

11. Fingerprint reader (optional)

12. Battery-status light

13. Hard-drive activity light

14. Power-status light

15. Speakers

16. Touchpad

17. Contactless smartcard reader (optional)

18. Smartcard reader (optional)

19. USB 3.0 connector

20. Mini DisplayPort connector

21. HDMI connector

22. USB-C connector

23. Docking connector

24. Service-tag label

25. Door and battery release latch

Connecting to a docking station

NOTE: Computers requiring more than 130 W power input must also be connected to their own power adapter for charging and operating at full performance.

Removing the Secure Digital (SD) card

1. Follow the procedure in Before working inside your computer.

2. Press in on the SD card to release it from the computer. Slide the SD card out of the computer.

Installing the SD card

1. Push in the SD card into its slot until it clicks into place.

2. Follow the procedure in After working inside your computer

Removing the battery cover

1. Follow the procedure in Before working inside your computer.

2. Perform the following steps as shown in the illustration:

a. Slide the release latch to unlock the battery cover [1]. b. Slide and lift the battery cover to remove it from the computer [2].

Installing the battery cover

1. Slide the battery cover into its slot until it clicks into place.

2. Follow the procedure in After working inside your computer.

Removing the battery

1. Follow the procedure in Before working inside your computer.

2. Remove the battery cover.

3. Perform the following steps as shown in the illustration:

a. Slide the release latch to unlock the battery [1]. b. Lift and remove the battery from the computer [2].

Installing the battery

1. Slide the battery into its slot until it clicks into place.

2. Install the battery cover.

3. Follow the procedure in After working inside your computer

Removing the base cover

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover b. battery

3. Perform the following steps as shown in the illustration:

a. Remove the screws that secure the base cover to the computer [1]. b. Slide and lift the base cover away from the computer [2].

Installing the base cover

1. Slide the base cover to align with the screw holes on the computer.

2. Tighten the screws to secure the base cover to the computer.

3. Install the:

a. battery b. battery cover

4. Follow the procedure in After working inside your computer.

Removing the Subscriber Identification Module (SIM) card

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover b. battery c. base cover

3. Press the sim card and remove it from the sim card slot.

Installing the Subscriber Identification Module (SIM) card

1. Slide the sim card in its slot until it clicks in place.

2. Install the:

a. base cover b. battery c. battery cover

3. Follow the procedure in After working inside your computer.

Removing the hard drive

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover b. battery

3. Perform the following steps as shown in the illustration:

a. Remove the screws that secure the hard drive to the computer [1]. b. Lift the hard-drive latch to the unlock position [2]. c. Slide and lift the hard drive from the computer [3].

4. Remove the screws that secure the hard drive. Lift the hard drive from the bracket.

Installing the hard drive

1. Tighten the screws to secure the hard drive to the hard-drive bracket.

2. Insert the hard drive into its slot in the computer.

3. Tighten the screws to secure the hard drive to the computer.

4. Install the:

a. battery b. battery cover

5. Follow the procedure in After working inside your computer

Removing the keyboard

1. Follow the procedures in Before working inside your computer.

2. Remove the:

a. battery cover b. battery c. hard drive

3. Lift the tab and disconnect the keyboard cables from the system board [1, 2].

4. Pry the keyboard trim starting from the bottom and work along the top edge and remove it from the

computer.

5. Perform the following steps as shown in the illustration:

a. Remove the screws that secure the keyboard to the computer [1]. b. Lift the front side and slide the keyboard to remove it away from the computer [2, 3].

Installing the keyboard

1. Press and align the keyboard to its compartment.

2. Tighten the screws to secure the keyboard to the computer.

3. Slide the keyboard trim from the front and align it to its position on the computer. Ensure that the

keyboard trim clicks into its place

4. Connect the keyboard-data cable to the system board.

NOTE: Ensure that you fold the keyboard-data cable in perfect alignment.

5. Install the:

a. hard drive b. battery c. battery cover

6. Follow the procedure in After working inside your computer.

Removing the secondary memory

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover b. battery c. hard drive d. keyboard

3. Perform the following steps as shown in the illustration:

a. Remove the screw that secures the memory shield to the computer [1]. b. Lift and remove the memory shield from the computer [2]. c. Pry the retention clips away from the memory module until it pops up [3]. d. Lift the memory module and remove it from the computer [4].

Installing the secondary memory

1. Insert the secondary memory into the memory socket.

2. Press the clips to secure the memory module to the system board.

3. Place the memory shield in its original position on the computer and tighten the screw to secure it to

the computer.

4. Install the:

a. keyboard b. hard drive c. battery d. battery cover

5. Follow the procedure in After working inside your computer.

Removing the primary memory

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover b. battery c. base cover

3. Perform the following steps to remove the primary memory:

a. Pry the retention clips away from the primary memory until it pops up. b. Lift the primary memory and remove it from the computer.

Installing the primary memory

1. Insert the primary memory into the memory socket.

NOTE: Install either two or four memory modules in the memory module slots to ensure optimum system performance. Installing one or three memory modules lead to system performance issues.

2. Press the clips to secure the primary memory to the system board.

3. Install the:

a. base cover b. battery c. battery cover

4. Follow the procedure in After working inside your computer.

Removing Wireless Wide Area Network (WWAN) card (Optional)

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover b. battery c. base cover

3. Please perform the following steps to remove the WWAN card:

a. Disconnect and remove the antenna cables connected to the WWAN card. b. Remove the screw that secures the WWAN card to the computer. c. Remove the WWAN card from the computer.

Installing the WWAN card (Optional)

1. Slide the WWAN card to the WWAN card slot.

2. Tighten the screw to secure the WWAN card to the computer.

3. Route the antenna cables through the routing channels and connect them to the WWAN card.

4. Install the:

a. base cover b. battery c. battery cover

5. Follow the procedure in After working inside your computer

Removing the Wireless Local Area Network (WLAN) card

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery cover

b. battery c. base cover

3. Perform the following steps to remove the WLAN card from the computer:

a. Remove the screw that secures the WLAN card to the computer. b. Remove the shield that secure the antenna cables. c. Disconnect and un-route the antenna cables connected to the WLAN card and remove the

WLAN card from the computer.

Installing the WLAN Card

1. Insert the WLAN card in its slot in the computer.

2. Route the antenna cables through the routing channel and connect them to the WLAN card.

3. Align the shield and tighten the screw to secure the WLAN card to the computer.

4. Install the:

a. base cover b. battery c. battery cover

5. Follow the procedures in After working inside your computer

Removing the M.2 Solid State Drive (SSD)

1. Follow the procedures in Before working inside your computer.

2. Remove the:

a. battery cover b. battery c. base cover

3. Perform the following steps as shown in the illustration:

a. Remove the screw that secures the shield to the computer. b. Remove the shield from the computer. c. Remove the screw that secures the M.2 SSD to the computer. d. Remove the M.2 SSD away from the computer.

+ 44 hidden pages