Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Latitude are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks
of Microsoft Corporation; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
NOTE: Some features may not be available for your computer or in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My computer documentation
• My device documentation
• Notebook System Software (NSS)
• How to set up my computer
• Basic troubleshooting information
• How to run the Dell Diagnostics
• How to remove and install parts
Drivers and Utilities CD (also known as ResourceCD)
Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers, run the
Dell Diagnostics, or access your documentation.
NOTE: Drivers and documentation updates can be found at
support.dell.com.
NOTE: The Drivers and Utilities CD is optional and may not
ship with your computer.
Quick Reference Guide
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your
computer or advanced
technical-reference
material for technicians
or experienced users.
NOTE: The Quick Reference Guide is optional and may not
ship with your computer.
NOTE: This document is available as a PDF at
support.dell.com.
Quick Reference Guide5
What Are You Looking For?Find It Here
• Warranty information
Dell™ Product Information Guide
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
www.dell.com | support.dell.com
• How to remove and replace parts
• Specifications
• How to configure system settings
• How to troubleshoot and solve problems
User’s Guide
Microsoft
1
2
The User’s Guide is also available on the optional Drivers
and Utilities
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on
• Use the Service Tag to
• Enter the Express Service Code to direct your call when
®
Windows® XP Help and Support Center
Click the
Click
Start
button and click
User’s and system guides
CD
.
the bottom of
identify your
computer when you
support.dell.com
use
or contact technical
support.
contacting technical support.
Help and Support
and click
User’s guides
your computer.
.
.
6Quick Reference Guide
What Are You Looking For?Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
at premier.support.dell.com. The website may not be
available in all regions.
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel
®
Pentium®M
processors, optical drives, and USB devices. NSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Notebook System Software:
1
Go to
support.dell.com
2
Enter your Service Tag or product model.
3
In the
Download Category
4
Select the operating system and operating system
language for your computer, and click
5
Under
Select a Device
Configuration Utilities
System Software
.
and click
Downloads
drop-down menu, click
Submit
, scroll to
, and click
System and
Dell Notebook
.
.
All
.
Quick Reference Guide7
What Are You Looking For?Find It Here
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
• How to reinstall my operating system
www.dell.com | support.dell.com
Windows Help and Support Center
1
2
3
4
Operating System CD
The operating system is already installed on your
computer. To reinstall your operating system, use the
Operating System CD. See your User’s Guide for
instructions.
NOTE: The color of your CD varies based on the operating
system you ordered.
NOTE: The Operating System CD is optional and may not
ship with your computer.
Click the
Type a word or phrase that describes your problem and
click the arrow icon.
Click the topic that describes your problem.
Follow the instructions on the screen.
Start
button and click
Help and Support
After you reinstall your
operating system, use the
Drivers and Utilities
to reinstall drivers for the
devices that came with
your computer.
Your operating system
product key label is
located on your
computer.
.
CD
Setting Up Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Unpack the accessories box.
2
Set aside the contents of the accessories box, which you will need to complete the setup of
your computer.
The accessories box also contains user documentation and any software or additional
hardware (such as PC Cards, drives, or batteries) that you have ordered.
8Quick Reference Guide
3
Connect the AC adapter to the AC adapter connector on the computer and to the
electrical outlet.
4
Open the computer display and press the power button to turn on the computer.
Quick Reference Guide9
About Your Computer
Front View
www.dell.com | support.dell.com
display
keyboard
10Quick Reference Guide
touch pad
touch pad buttons (2)
device and keyboard status lights
Secure Digital memory slot
Left View
Right View
AC adapter
connector
video
connector
1394 connectoraudio connectors
powered USB
connector
Back View
CompactFlash
card slot
network connector
USB
connector
security cable slot
modem connector
power button
Quick Reference Guide11
Bottom View
www.dell.com | support.dell.com
Using a Battery
battery-bay latch
releases
speaker
(2)
battery charge gaugebattery
Battery Performance
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or
separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™
portable computer with the main battery installed at all times. Use a battery to run the computer
when it is not connected to an electrical outlet. One battery is supplied as standard equipment in
the battery bay.
12Quick Reference Guide
Battery operating time varies depending on operating conditions. Operating time is significantly
reduced when you perform operations including, but not limited to, the following:
•Using wireless communications devices or USB devices
•Using high-brightness display settings, 3D screen savers, or other power-intensive programs
such as 3D games
•Running the computer in maximum performance mode
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD
or DVD.
You can check the battery charge before you insert the battery into the computer. You can also set
power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work
with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
battery. See "Battery Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft® Windows®
the battery charge gauge and health gauge, and the low-battery warning provide information on the
battery charge.
Power Meter
window and icon,
Dell QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter.
The
Battery Meter
window displays status, charge level, and charge completion time for the battery
in your computer.
Quick Reference Guide13
The following icons appear in the
The computer or docking device is running on battery power.
The computer is connected to AC power and the battery is charging.
The computer is connected to AC power and the battery is fully charged.
www.dell.com | support.dell.com
For more information about QuickSet, right-click the icon in the taskbar, and click
Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the icon on the taskbar. For more information about the
"Power Management" in your
If the computer is connected to an electrical outlet, a icon appears.
Charge Gauge
Before you insert a battery, press the status button on the battery charge gauge to illuminate the
charge-level lights. Each light represents approximately 20 percent of the total battery charge. For
example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights
appear, the battery has no charge.
Battery Meter
User’s Guide
.
window:
Power Meter
Help
.
tab, see
14Quick Reference Guide
Health Gauge
The battery operating time is largely determined by the number of times it is charged. After
hundreds of charge and discharge cycles, batteries lose some charge capacity, or battery health. To
check the battery health, press and hold the status button on the battery charge gauge for at least
3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its
original charge capacity remains. Each light represents incremental degradation. If five lights
appear, less than 60 percent of the charge capacity remains, and you should consider replacing the
battery. See "Specifications" in your
User’s Guide
for more information about the battery operating
time.
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see "Power Management" in your
User’s Guide
.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the
computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to cool
to room temperature. Then connect the computer to an electrical outlet to continue charging the
battery.
For more information about resolving problems with a battery, see "Power Problems" in your
Guide
.
User’s
Quick Reference Guide15
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1
Ensure that the computer is turned off or connected to an electrical outlet.
2
Slide and hold the battery-bay latch releases on the bottom of the computer, and then remove
the battery from the bay.
www.dell.com | support.dell.com
Installing a Battery
Slide the battery into the bay until the latch releases click.
latch releases (2)
16Quick Reference Guide
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.
Solving Problems
Notebook System Software (NSS)
If you reinstall the operating system for your Dell™ computer, it is also recommended to reinstall
the NSS utility. The utility is available on the optional
Support website at
support.dell.com
To download the utility, go to
from the drop-down menu. Under
Configuration Utilities
, select your operating system and language, and then follow the
.
Downloads
at
support.dell.com
Select Your Download Category
instructions.
NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy
®
drives, Intel
Pentium®M processors, Intel Celeron®M processors, optical drives, and USB
devices. NSS is necessary for the correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the updates appropriate for
your configuration.
NOTE: NSS is critical for the correct operation of USB devices.
Drivers and Utilities
and select your computer model
, select
CD and on the Dell
System and
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
ENSURETHATTHE AC ADAPTERISFIRMLYCONNECTEDTOTHECOMPUTERANDTOTHEELECTRICAL
OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Quick Reference Guide17
A program stops responding
ENDTHEPROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
3
Click the program that is no longer responding.
4
Click
End Task
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
www.dell.com | support.dell.com
CHECKTHESOFTWAREDOCUMENTATION — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
IF YOU ARE USING WINDOWS XP, RUNTHE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments.
1
Click the
Wizard
.
2
In the welcome screen, click
3
Follow the instructions on the screen.
.
.
Start
button, point to
All Programs→ Accessories
Next
.
, and then click
Program Compatibility
A solid blue screen appears
TURNTHECOMPUTEROFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
SCANTHECOMPUTERFORSPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUNTHE DELL DIAGNOSTICS — If all tests run successfully, the error condition is related to a
software problem.
Using the Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run
the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from either your hard drive orfrom the optional
(also known as the
ResourceCD
).
Drivers and Utilities
Quick Reference Guide19
CD
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell.
1
Shut down the computer.
2
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
3
When the boot device list appears, highlight
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
www.dell.com | support.dell.com
board, keyboard, hard drive, and display.
•During the assessment, answer any questions that appear.
•If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
•If failures are detected during the Pre-boot System Assessment, write down the error
code(s) andcontact Dell before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message
Dell Diagnostic Utility Partition. Press any key to continue
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from your Drivers and Utilities CD.
4
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
®
Windows® desktop. Then shut down your computer and try again.
Diagnostics
and press <Enter>.
Booting
.
Starting the Dell Diagnostics From the Optional Drivers and Utilities CD
1
Connect a CD drive to the system.
2
Insert the
3
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the
Windows desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer
boots according to the devices specified in system setup.
4
When the boot device list appears, highlight
5
Select the
6
Select the
20Quick Reference Guide
Drivers and Utilities
CD.
CD/DVD/CD-RW Drive
Boot from CD-ROM
option from the menu that appears.
CD/DVD/CD-RW Drive
option from the CD boot menu.
and press <Enter>.
7
Ty p e 1 to start the ResourceCD menu.
8
Ty p e 2 to start the Dell Diagnostics.
9
Select
Run the 32 Bit Dell Diagnostics
select the version appropriate for your computer.
10
When the Dell Diagnostics
Main Menu
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
option you want.
OptionFunction
Express TestPerforms a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended TestPerforms a thorough check of devices. This test typically
takes 1 hour or more and requires you to answer
questions periodically.
Custom TestTests a specific device. You can customize the tests you
want to run.
Symptom TreeLists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
from the numbered list. If multiple versions are listed,
appears, select the test you want to run.
Main Menu
screen appears, click the button for the
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition,contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
TabFunction
ResultsDisplays the results of the test and any error conditions
encountered.
ErrorsDisplays error conditions encountered, error codes, and
the problem description.
Quick Reference Guide21
TabFunction
HelpDescribes the test and may indicate requirements for
ConfigurationDisplays your hardware configuration for the selected
www.dell.com | support.dell.com
ParametersAllows you to customize the test by changing the test
4
When the tests are completed, if you are running the Dell Diagnostics from the
Utilities
5
When the tests are complete, close the test screen to return to the
the Dell Diagnostics and restart the computer, close the
CD, remove the CD.
running the test.
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the
device list in the left pane of the screen. The device list
may not display the names of all the components
installed on your computer or all devices attached to your
computer.