Dell PowerVault NX3300 User Manual

Dell PowerVault Network Attached Storage
(NAS) Systems Running Windows Storage
Server 2012 R2

Troubleshooting Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and

intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2014 - 02

Rev. A00

Contents

1 Installation Issues......................................................................................................5

After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID

Configuration Does Not Match The Factory Configuration And Defaults To RAID 1........................ 5

Error: -5000 Shows Unexpected System Error Message.................................................................... 5

Error: -5001 Shows Invalid System Error Message.............................................................................. 5

Error: -5002 Shows Unsupported Hardware Configuration Error......................................................6

Error: -5003 Occurred While Creating An Operating System Volume...............................................6

Error: -5004 Occurred While Creating An Operating System Volume.............................................. 6

Error: -5005 Occurred While Creating An Operating System Volume...............................................7

Error: -5006 Occurred While Creating An Operating System Volume...............................................7

Error: -5007 Occurred While Creating An Operating System Volume...............................................7

Reinstallation Error Message Remains On The LCD............................................................................8

Display Log Console Displays A Wrong Date.......................................................................................8

2 Other Issues................................................................................................................9

Deployment Issues................................................................................................................................9

Default Password Missing............................................................................................................... 9

Errors Due To PERC Cards..............................................................................................................9

Management Issues...............................................................................................................................9

Desktop Displays Incorrect System Information............................................................................9

Insufficient Disk Space On A Volume Dedicated For iSCSI Virtual Disk........................................9

Turning Off The Firewall................................................................................................................10

Update Issues.......................................................................................................................................10

Unable to Detect The Dell OpenManage Server Administrator On The System........................10

3 Getting Help............................................................................................................. 11

Contacting Dell.................................................................................................................................... 11

Related Documentation...................................................................................................................... 11

Locating Your System Service Tag......................................................................................................12

Documentation Feedback...................................................................................................................12

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