Dell PowerVault NX3100 User Manual

Dell PowerVault Network Attached Storage (NAS) Systems

Troubleshooting Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Trademarks used in this text: Dell™, the Dell logo, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware trademarks of VMware, Inc. in the United States or other countries. Corporation.

2012 - 06

Virtual SMP

vMotion

is a registered trademark of International Business Machines

IBM

vCenter

and

vSphere

are registered trademarks or

Rev. A02

Notes, Cautions, and Warnings...................................................................................................2

1 Installation Issues.......................................................................................................................5

RAID 5 Configuration Defaults To RAID 1 After A Hard Drive Replacement............................................................5

RAID Configuration Does Not Match Factory Configuration After Reinstalling The Operating System..................5

The iSCSI Target Icon Is Missing In The Server Manager.......................................................................................6

Error: -5000 Shows Unexpected System Error Message..........................................................................................6

Error: -5001 Shows Invalid System Error Message..................................................................................................6

Error: -5002 Shows Unsupported Hardware Configuration Error.............................................................................6

Error: -5003 Occurred While Creating An Operating System Volume......................................................................7

Error: -5004 Occurred While Creating An Operating System Volume......................................................................7

Error: -5005 Occured While Creating An Operating System Volume........................................................................7

Error: -5006 Occurred While Creating An Operating System Volume......................................................................7

Error: -5007 Occurred While Creating An Operating System Volume......................................................................8

Third-party Tools And Utilities Error.........................................................................................................................8

Package Provided Is Not A NAS Appliance Software.............................................................................................8

Cannot Install PowerVault NAS Appliance Software On The NAS System.............................................................8

Reinstallation Error Message Stays On The LCD.....................................................................................................8

Display Log Console Displays A Wrong Date...........................................................................................................9

2 Deployment Issues....................................................................................................................11

Default Password Missing......................................................................................................................................11

Errors Due To PERC Cards .....................................................................................................................................11

Firewall Exceptions On PowerVault Systems.........................................................................................................11

PowerVault NAS Initial Configuration Wizard Does Not Install Non-English Languages......................................12

Continuous Launch Of The PowerVault NAS Initial Configuration Wizard............................................................12

3 Management Issues.................................................................................................................13

Desktop Displays Incorrect System Information....................................................................................................13

Insufficient Disk Space On A Volume Dedicated For iSCSI Virtual Disk ...............................................................13

Single Instance Storage (SIS) And File Server Resource Manager (FSRM) Display Incorrect Disk Space..........13

Cannot Install SIS On A Volume Without A Mount Point........................................................................................14

Groveler Service May Not Recognize A Volume After Changing The Drive Letter ...............................................14

Turning Off The Firewall..........................................................................................................................................14

4 Update Issues............................................................................................................................15

PowerVault NAS Update Package Provided Is Not A NAS Appliance Software...................................................15

Cannot Install The PowerVault NAS Update Package On The NAS System..........................................................15

Unable to Detect The Dell OpenManage Server Administrator On The System....................................................15

Installation Issues

The following section discusses various installation issues.

RAID 5 Configuration Defaults To RAID 1 After A Hard Drive Replacement

Description After replacing the hard drives, the system's RAID 5 configuration defaults to the RAID 1. This issue

occurs because the operating system reinstallation media cannot find an operating system partition of 120 GB or larger on Virtual Disk 0.

Workaround/ Solution

To workaround this issue, perform the following steps:

NOTE: The operating system can only be installed on LUN 0 of the internal controller. To configure a RAID configuration other than RAID 1, create a virtual disk with LUN ID 0 before reinstalling the operating system.

1. If applicable, backup data on all virtual disks.

2. Reboot your system and enter the Dell PowerEdge RAID controller (PERC) BIOS. For more information, see the PERC documentation at support.dell.com/manuals.

3. Create a virtual disk with the desired RAID configuration, LUN ID 0, and a capacity of 120 GB or more.

4. Reboot the Dell PowerVault Network Attached Storage (NAS) using the operating system reinstallation media.

RAID Configuration Does Not Match Factory Configuration After Reinstalling The Operating System

Description After reinstalling the operating system, the RAID configuration on the system does not match the

factory configuration and defaults to RAID 1. This issue occurs because the operating system reinstallation media cannot find an operating system partition of 120 GB or larger on Virtual Disk 0.