Dell PowerVault NX3000 User Manual
Dell™ PowerVault™
NX3000 Systems
Hardware Owner’s Manual
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009 Rev. A00
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators
. . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen
Setup Menu
View Menu
Hard-Drive Indicator Patterns for RAID
Back Panel Features and Indicators
Power Indicator Codes
NIC Indicator Codes
LCD Status Messages
Viewing Status Messages
Removing LCD Status Messages
System Messages
Warning Messages
Diagnostics Messages
. . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . 18
. . . . . . . . . . 19
. . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . . . . . . 23
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. . . . . . . . . . . . . . . . . . . . 37
. . . . . . . . . . . . . . . . . . . 53
. . . . . . . . . . . . . . . . . 53
Alert Messages
. . . . . . . . . . . . . . . . . . . . . 53
Other Information You May Need
. . . . . . . . . . . . 54
Contents 3
2 Using the System Setup Program and
UEFI Boot Manager
Choosing the System Boot Mode . . . . . . . . . . . . 55
. . . . . . . . . . . . . . . . . 55
Entering the System Setup Program
Responding to Error Messages
. . . . . . . . . . . 56
. . . . . . . . . . . 56
Using the System Setup Program Navigation
. . . . . . . . . . . . . . . . . . . . . . . . . 56
Keys
System Setup Options
Main Screen
Memory Settings Screen
Processor Settings Screen
SATA Settings Screen
Boot Settings Screen
Integrated Devices Screen
PCI IRQ Assignments Screen
Serial Communication Screen
. . . . . . . . . . . . . . . . . . 57
. . . . . . . . . . . . . . . . . . . . 57
. . . . . . . . . . . . . . 59
. . . . . . . . . . . . . 60
. . . . . . . . . . . . . . . . 60
. . . . . . . . . . . . . . . . 61
. . . . . . . . . . . . . 62
. . . . . . . . . . . . 63
. . . . . . . . . . . 63
Embedded Server Management Screen
Power Management Screen
System Security Screen
Exit Screen
. . . . . . . . . . . . . . . . . . . . . 67
Entering the UEFI Boot Manager
. . . . . . . . . . . . 65
. . . . . . . . . . . . . . 66
. . . . . . . . . . . . . 68
Using the UEFI Boot Manager Navigation
Keys
. . . . . . . . . . . . . . . . . . . . . . . . . 68
UEFI Boot Manager Screen
UEFI Boot Settings Screen
System Utilities Screen
. . . . . . . . . . . . . 69
. . . . . . . . . . . . . 69
. . . . . . . . . . . . . . . 70
. . . . . . 64
4 Contents
System and Setup Password Features
Using the System Password
Using the Setup Password
. . . . . . . . . . . . 70
. . . . . . . . . . . . . 72
. . . . . . . . . . 70
iDRAC Configuration Utility . . . . . . . . . . . . . . . 74
Entering the iDRAC Configuration Utility
. . . . . . 74
3 Installing System Components . . . . . . . . 75
Recommended Tools. . . . . . . . . . . . . . . . . . . 75
Inside the System
Front Bezel (Optional)
Removing the Front Bezel
Installing the Front Bezel
Opening and Closing the System
Opening the System
Closing the System
Hard Drives
. . . . . . . . . . . . . . . . . . . . 75
. . . . . . . . . . . . . . . . . . 77
. . . . . . . . . . . . . 77
. . . . . . . . . . . . . . 78
. . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . 78
. . . . . . . . . . . . . . . . . . . . . . . . 79
Mixed SAS/SATA Hard-Drive Configurations
Removing a Hard-Drive Blank
Installing a Hard-Drive Blank
. . . . . . . . . . . 80
. . . . . . . . . . . . 81
Removing a Hot-Swap Hard Drive
Installing a Hot-Swap Hard Drive
Removing a Hard Drive From a Hard-Drive
. . . . . . . . . . . . . . . . . . . . . . . . 82
Carrier
Installing a Hard Drive Into a Hard-Drive
. . . . . . . . . . . . . . . . . . . . . . . . 83
Carrier
Power Supplies
Removing a Power Supply
Replacing a Power Supply
. . . . . . . . . . . . . . . . . . . . . 85
. . . . . . . . . . . . . 85
. . . . . . . . . . . . . 86
Removing the Power Supply Blank
Installing the Power Supply Blank
. . . 80
. . . . . . . . . 81
. . . . . . . . . 81
. . . . . . . . . 87
. . . . . . . . . 87
Contents 5
Internal SD Module . . . . . . . . . . . . . . . . . . . 87
Installing the Internal SD Module
Removing the Internal SD Module
. . . . . . . . . . 87
. . . . . . . . . 89
Internal SD Flash Card
Installing the Internal SD Flash Card
Removing the Internal SD Flash Card
Internal USB Memory Key
. . . . . . . . . . . . . . . . . . 89
. . . . . . . . 89
. . . . . . . . 90
. . . . . . . . . . . . . . . . 90
Integrated Dell Remote Access Controller 6 (iDRAC6)
Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
Removing an iDRAC6 Enterprise Card
VFlash Media (Optional)
NIC Hardware Key
Cooling Shroud
. . . . . . . . . . . . . . . . . . . . . . 95
Removing the Cooling Shroud
Installing the Cooling Shroud
Cooling Fans
. . . . . . . . . . . . . . . . . . . . . . . 97
Removing a Cooling Fan
Replacing a Cooling Fan
Removing the Fan Bracket
Replacing the Fan Bracket
. . . . . . . . . . . . . . . . 91
. . . . . . . . 91
. . . . . . . 93
. . . . . . . . . . . . . . . . . 94
. . . . . . . . . . . . . . . . . . . . 94
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. . . . . . . . . . . . 97
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. . . . . . . . . . . . . . 98
. . . . . . . . . . . . . 99
. . . . . . . . . . . . 100
6 Contents
Optical Drive
. . . . . . . . . . . . . . . . . . . . . . 100
Removing the Optical Drive
Installing the Optical Drive
Internal Tape Backup Unit
Installing the Tape Backup Unit
Removing the Tape Backup Unit
. . . . . . . . . . . . 100
. . . . . . . . . . . . 100
. . . . . . . . . . . . . . . 104
. . . . . . . . . . 105
. . . . . . . . . 107
Integrated Storage Controller Card . . . . . . . . . . . 108
Removing the Integrated Storage Controller
. . . . . . . . . . . . . . . . . . . . . . . . . 109
Card
Installing the Integrated Storage Controller
. . . . . . . . . . . . . . . . . . . . . . . . . 109
Card
RAID Battery
Removing a RAID Battery
Installing a RAID Battery
Cable Routing
. . . . . . . . . . . . . . . . . . . . . . . 113
. . . . . . . . . . . . . . 113
. . . . . . . . . . . . . . 114
. . . . . . . . . . . . . . . . . . . . . . 115
Removing the Cable Retention Bracket
Installing the Cable Retention Bracket
. . . . . . . 116
Expansion Cards and Expansion-Card Risers
Expansion Card Installation Guidelines
Installing an Expansion Card
Removing an Expansion Card
Removing Expansion-Card Riser 1
Replacing Expansion-Card Riser 1
Removing Expansion-Card Riser 2
Replacing Expansion-Card Riser 2
. . . . . . . . . . . . 117
. . . . . . . . . . . 119
. . . . . . . . . 120
. . . . . . . . . 121
. . . . . . . . . 122
. . . . . . . . . 123
Removing Expansion-Card Riser 2 From the
Expansion-Card Bracket
. . . . . . . . . . . . . . 124
Replacing the Riser 2 Board on the
Expansion-Card Bracket
System Memory
. . . . . . . . . . . . . . . . . . . . . 126
. . . . . . . . . . . . . . 125
General Memory Module Installation
Guidelines
Mode-Specific Guidelines
Installing Memory Modules
Removing Memory Modules
. . . . . . . . . . . . . . . . . . . . . . 126
. . . . . . . . . . . . . 128
. . . . . . . . . . . . 131
. . . . . . . . . . . . 133
. . . . . . 115
. . . . . 116
. . . . . . 116
Processors
. . . . . . . . . . . . . . . . . . . . . . . . 134
Removing a Processor
. . . . . . . . . . . . . . . 134
Contents 7
Installing a Processor. . . . . . . . . . . . . . . 137
System Battery
Replacing the System Battery
. . . . . . . . . . . . . . . . . . . . . 138
. . . . . . . . . . 138
Control Panel Assembly (Service-only Procedure) . . 140
Removing the Control Panel Display Module
Installing the Control Panel Display Module
Removing the Control Panel Board
Installing the Control Panel Board
. . . . . . . . 141
. . . . . . . . 142
SAS Backplane (Service-Only Procedure)
Removing the SAS Backplane
Installing a SAS Backplane
. . . . . . . . . . 143
. . . . . . . . . . . . 144
System Board (Service-Only Procedure)
Removing the System Board
Installing the System Board
. . . . . . . . . . . 145
. . . . . . . . . . . . 147
. . . 140
. . . 140
. . . . . . 143
. . . . . . . 145
4 Troubleshooting Your System . . . . . . . . 149
Safety First—For You and Your System . . . . . . . . 149
Troubleshooting System Startup Failure
. . . . . . . . 149
8 Contents
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
Troubleshooting a NIC
. . . . . . . . . . . . . . . . . 151
. . . . . . . . 149
. . . . . . . . . 149
. . . . . . . . . . . . 150
. . . . . . . . . . 151
Troubleshooting a Wet System. . . . . . . . . . . . . 152
Troubleshooting a Damaged System
. . . . . . . . . . 153
Troubleshooting the System Battery. . . . . . . . . . . 153
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
Troubleshooting a Fan
. . . . . . . . . . . . . . . . . . 156
Troubleshooting System Memory
Troubleshooting an Internal SD Card
Troubleshooting an Internal USB Memory Key
. . . . . . . . . . . . 154
. . . . . . . 155
. . . . . . . . . . . . 156
. . . . . . . . . . 158
. . . . . 159
Troubleshooting an Optical Drive . . . . . . . . . . . . 159
Troubleshooting a Tape Backup Unit
Troubleshooting a Hard Drive
Troubleshooting a Storage Controller
Troubleshooting Expansion Cards
Troubleshooting the Processor(s)
. . . . . . . . . . 160
. . . . . . . . . . . . . . 161
. . . . . . . . . . 162
. . . . . . . . . . . . 163
. . . . . . . . . . . . 165
5 Running the System Diagnostics . . . . . . 167
Using Dell™ Diagnostics . . . . . . . . . . . . . . . . 167
Embedded System Diagnostics Features . . . . . . . . 167
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
Embedded System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
. . . . . . . . . . . . . 169
. . . . . . . . . . . 169
. . . . 168
. . . . . . 168
. . . . 169
Contents 9
Selecting Diagnostics Options . . . . . . . . . . 169
Viewing Information and Results
. . . . . . . . . 170
6 Jumpers and Connectors. . . . . . . . . . . . 171
System Board Jumpers. . . . . . . . . . . . . . . . . 171
System Board Connectors
SAS Backplane Board Connectors
Expansion-Card Riser-Board Components and PCIe
. . . . . . . . . . . . . . . . . . . . . . . . . . 176
Buses
Disabling a Forgotten Password
. . . . . . . . . . . . . . . 173
. . . . . . . . . . 175
. . . . . . . . . . . . 178
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 181
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
10 Contents
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager."
<F10> Enters System Services, which opens the
from which you can access utilities such as system diagnostics. See
the Unified Server Configurator user documentation for more
information.
NOTE: Some Unified Server Configurator processing, such as software
updates, can cause virtual devices to be created that at times may
appear as USB devices attached to your system. These connections are
both secure and temporary, and can be disregarded.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on your system’s boot configuration. See "Using the
System Setup Program and UEFI Boot Manager."
<F12> Enters PXE boot, if enabled.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
system event log (SEL) and configuration of remote access to the
system. See the iDRAC user documentation for more information.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
documentation for your SAS controller.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
documentation for your PERC card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your embedded NIC.
Unified Server Configurator
About Your System 11
Front-Panel Features and Indicators
1
4
5
798
3
10
6
2
Figure 1-1. Front-Panel Features and Indicators (3.5-inch Chassis)
Item Indicator, Button, or
Connector
1 System identification
panel
2 Power-on indicator,
power button
Icon Description
A slide-out label panel for system
information including the Express
Service tag, Embedded NIC1 MAC
address, and iDRAC6 Enterprise card
MAC address.
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
12 About Your System
Item Indicator, Button, or
Connector
Icon Description
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
3 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
5 Video connector Connects a monitor to the system.
6 LCD menu buttons Allows you to navigate the control panel
LCD menu.
7 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back flash blue until
one of the buttons is pushed again.
About Your System 13
Item Indicator, Button, or
Connector
9 Optical drive
(optional)
Icon Description
One optional slim-line SATA
DVD-ROM drive or DVD+RW drive.
NOTE: DVD devices are data only.
10 Hard drives Up to six 3.5-inch hot-swappable
without flex bay
LCD Panel Features
The system's LCD panel provides system information and status messages to
signify when the system is operating correctly or when the system needs
attention. See "LCD Status Messages" for information on specific status
codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the iDRAC utility, the LCD panel, or other tools.
14 About Your System
Figure 1-2. LCD Panel Features
1
2
4
3
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby, the LCD
backlight turns off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
About Your System 15
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When selecting an option in the Setup menu, you are asked to confirm the
option before you can continue.
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL log. This
can be useful when trying to match an LCD message
with a SEL entry.
Select Simple to display LCD error messages in a
simplified, user-friendly description. See "LCD Status
Messages" for a list of messages in this format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" to see the options
and option items that can be selected to display by
default on the Home screen.
View Menu
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
16 About Your System
Option Description
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the "Set
home" submenu of the Setup menu (see "Setup
Menu").
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu").
About Your System 17
Hard-Drive Indicator Patterns for RAID
1
2
3.5-inch carrier
2.5-in
Figure 1-3. Hard-Drive Indicators
1 drive-activity indicator (green) 2 drive-status indicator (green and
Drive-Status Indicator Pattern
(RAID Only)
Blinks green two times per
second
Off Drive ready for insertion or removal
Condition
Identify drive/preparing for removal
amber)
NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is
applied. Drives are not ready for insertion or removal
during this time.
18 About Your System
Drive-Status Indicator Pattern
15
13
4
12 11
9
78
61 2 53
10
14
(RAID Only)
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per
second
Blinks green slowly Drive rebuilding
Steady green Drive online
Condition
Drive failed
Back Panel Features and Indicators
Figure 1-4. Back Panel Features
Item Indicator, Button, or
Connector
1 PCIe slot 1 PCI Express (Generation 2) x4-link
2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-
Icon Description
expansion slot (full-height, 30.99-cm
[12.2-inch] length)
profile, 24.13-cm [9.5-inch] length)
About Your System 19
Item Indicator, Button, or
Connector
3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-
4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full-
5 power supply 1 (PS1) 870-W or 570-W power supply
6 power supply 2 (PS2) 870-W or 570-W power supply
7 system identification
button
8 system status indicator Provides a power on indicator for the
9 system status indicator
connector
10 Ethernet connectors
(4)
11 USB connectors (2) Connects USB devices to the system.
12 video connector Connects a VGA display to the system
Icon Description
height, 24.13-cm [9.5-inch] length)
or
optional PCIe x16-link Gen 2
expansion slot (full-height, 24.13-cm
[9.5-inch]) (no slot 4 with this option)
height, 24.13-cm [9.5-inch] length)
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the back flash blue
until one of the buttons is pushed
again.
back of the system
Connector for attaching a system
indicator extension cable that is used
on a cable management arm
Integrated 10/100/1000 NIC connectors
The ports are USB 2.0-complaint
13 serial connector Connects a serial device to the system
20 About Your System
Item Indicator, Button, or
Connector
14 iDRAC6 Enterprise
port (optional)
15 VFlash media slot
(optional)
Icon Description
Dedicated management port for the
optional iDRAC6 Enterprise card
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card
Power Indicator Codes
An LED indicator on the power button indicates when power is supplied to
the system and the system is operational.
Redundant power supplies have an indicator that shows whether power is
present or whether a power fault has occurred.
• Not lit — AC power is not connected.
• Green — In standby mode, indicates that a valid AC source is connected
to the power supply and that the power supply is operational. When the
system is on, also indicates that the power supply is providing DC power to
the system.
• Amber — Indicates a problem with the power supply.
• Alternating green and amber — When hot-adding a power supply,
indicates that the power supply is mismatched with the other power
supply (a High Output 870-W power supply and an Energy Smart 570-W
power supply are installed in the same system). Replace the power supply
that has the flashing indicator with a power supply that matches the
capacity of the other installed power supply.
CAUTION: When correcting a power supply mismatch, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to make a
matched pair can result in an error condition and unexpected system shutdown. To
change from a High Output configuration to an Energy Smart configuration or vice
versa, you must power down the system.
About Your System 21
Figure 1-5. Power Supply Status Indicator
1
1 2
1 power supply status
NIC Indicator Codes
Figure 1-6. NIC Indicators
1 link indicator 2 activity indicator
22 About Your System
Indicator Description
Link and activity indicators are
off
Link indicator is green The NIC is connected to a valid network link at
Link indicator is amber The NIC is connected to a valid network link at
Activity indicator is green
blinking
The NIC is not connected to the network.
1000 Mbps.
10/100 Mbps.
Network data is being sent or received.
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help."
Viewing Status Messages
If a system error occurs, the LCD screen will turn amber. Press the Select
button to view the list of errors or status messages. Use the left and right
arrow buttons to highlight an error number, and press Select to view the error.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
• Clear the SEL — You can perform this task remotely, but you will lose the
event history for the system.
• Power cycle — Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and
restart the system.
About Your System 23
NOTE: The following LCD status messages are displayed in the Simple format. See
“Setup Menu" to select the format in which the messages are displayed.
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1000 Failsafe
voltage
error.
Contact
support.
E1114 Ambient Temp
exceeds
allowed
range.
E1116 Memory
disabled,
temp above
range. Power
cycle AC.
E1210 Motherboard
battery
failure.
Check
battery.
E1211 RAID
Controller
battery
failure.
Check
battery.
E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.
Check the system event log
for critical failure events.
Ambient temperature has a
reached a point outside of
the allowed range.
Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.
CMOS battery is missing or
the voltage is outside of the
allowable range.
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
3.3V voltage regulator has
failed.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
See "Troubleshooting
System Cooling
Problems."
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems." If the problem
persists, see "Getting
Help."
See "Troubleshooting the
System Battery."
Reseat the RAID battery
connector. See "Installing
a RAID Battery" and
"Troubleshooting System
Cooling Problems."
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."
24 About Your System
Table 1-1. LCD Status Messages (continued)
Code Text Cause Corrective Actions
E1229 CPU # VCORE
Regulator
failure.
Reseat CPU.
Specified processor
VCORE voltage regulator
has failed.
Reseat the processor(s).
See "Troubleshooting the
Processor(s)."
If the problem persists,
see "Getting Help."
E122A CPU # VTT
Regulator
failure.
Reseat CPU.
Specified processor VTT
voltage regulator has failed.
Reseat the processor(s).
See "Troubleshooting the
Processor(s)."
If the problem persists,
see "Getting Help."
E122C CPU Power
Fault. Power
cycle AC.
A power fault was detected
when powering up the
processor(s).
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
E122D Memory
Regulator #
Failed.
Reseat DIMMs.
E122E On-board
regulator
failed. Call
support.
One of the memory
regulators has failed.
One of the on-board
voltage regulators failed.
Reseat the memory
modules. See
"Troubleshooting System
Memory."
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
E1310 Fan ## RPM
exceeding
range. Check
RPM of specified fan is
outside of the intended
operating range.
See "Troubleshooting
System Cooling
Problems."
fan.
E1311 Fan module ##
RPM exceeding
range. Check
fan.
RPM of specified fan in
specified module is outside
of intended operating
range.
See "Troubleshooting
System Cooling
Problems."
About Your System 25
Table 1-1. LCD Status Messages (continued)
Code Text Cause Corrective Actions
E1313 Fan
redundancy
lost. Check
fans.
E1410 System Fatal
Error
detected.
E1414 CPU # temp
exceeding
range. Check
CPU heatsink.
E1418 CPU # not
detected.
Check CPU is
seated
properly.
E141C Unsupported
CPU configuration. Check
CPU or BIOS
revision.
E141F CPU #
protocol
error. Power
cycle AC.
The system is no longer fan
redundant. Another fan
failure would put the
system at risk of overheating.
A fatal system error has
been detected.
Specified processor is out of
acceptable temperature
range.
Specified processor is
missing or bad, and the
system is in an unsupported
configuration.
Processors are in an
unsupported configuration.
The system BIOS has
reported a processor
protocol error.
Check LCD for additional
scrolling messages. See
"Troubleshooting a Fan."
Check LCD for additional
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processor(s)" and
"Troubleshooting System
Cooling Problems."
Ensure that the specified
processor is properly
installed. See
"Troubleshooting the
Processor(s)."
Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
26 About Your System
Table 1-1. LCD Status Messages (continued)
Code Text Cause Corrective Actions
E1420 CPU Bus
parity error.
Power cycle
AC.
E1422 CPU # machine
check error.
Power cycle
AC.
E1610 Power Supply
# (### W)
missing.
Check power
supply.
E1614 Power Supply
# (### W)
error. Check
power supply.
E1618 Predictive
failure on
Power Supply
# (### W).
Check PSU.
E161C Power Supply
# (### W)
lost AC
power. Check
PSU cables.
The system BIOS has
reported a processor bus
parity error.
The system BIOS has
reported a machine check
error.
Specified power supply was
removed or is missing from
the system.
Specified power supply has
failed.
A power supply fan failure,
an over-temperature
condition, or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.
Specified power supply is
attached to the system, but
it has lost its AC input.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
See "Troubleshooting
Power Supplies."
See "Troubleshooting
Power Supplies
See "Troubleshooting
Power Supplies."
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies."
About Your System 27
Table 1-1. LCD Status Messages (continued)
Code Text Cause Corrective Actions
E1620 Power Supply
# (### W) AC
power error.
Check PSU
cables.
E1624 Lost power
supply
redundancy.
Check PSU
cables.
E1626 Power Supply
Mismatch.
PSU1 = ### W,
PSU2 = ### W.
E1629 Power
required >
PSU wattage.
Check PSU and
config.
E1710 I/O channel
check error.
Review &
clear SEL.
Specified power supply's
AC input is outside of the
allowable range.
The power supply
subsystem is no longer
redundant. If the remaining
power supply fails, the
system will shut down.
The power supplies in the
system are not the same
wattage.
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
The system BIOS has
reported an I/O channel
check.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies."
See "Troubleshooting
Power Supplies."
Ensure that power
supplies with matching
wattage are installed. See
the Technical
Specifications outlined in
your system’s Getting
Started Guide.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help."
28 About Your System
Table 1-1. LCD Status Messages (continued)
Code Text Cause Corrective Actions
E1711 PCI parity
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI parity error
on a component that
resides in PCI
configuration space at bus
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."
##, device ##, function
##.
PCI parity
error on Slot
#. Review &
clear SEL.
The system BIOS has
reported a PCI parity error
on a component that
resides in the specified slot.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."
E1712 PCI system
error on Bus
## Device ##
Function ##
The system BIOS has
reported a PCI system error
on a component that
resides in PCI
configuration space at bus
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."
##, device ##, function
##.
PCI system
error on Slot
#. Review &
clear SEL.
The system BIOS has
reported a PCI system error
on a component that
resides in the specified slot.
Reinstall the expansion-
card riser. See "Expansion
Cards and Expansion-
Card Risers." If the
problem persists, the riser
card or system board is
faulty. See "Getting Help."
E1714 Unknown
error. Review
& clear SEL.
The system BIOS has
determined there has been
an error in the system, but
is unable to determine its
origin.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help."
About Your System 29
Table 1-1. LCD Status Messages (continued)
Code Text Cause Corrective Actions
E1715 Fatal I/O
Error. Review
& clear SEL.
E1716 Chipset IERR
##
#
Dev
Bus
Function ##.
Review &
clear SEL.
E1717 CPU
internal
error. Review
& clear SEL.
The system BIOS has
determined there has been
a fatal error in the system.
The system BIOS has
##
reported a chipset internal
error that resides in bus
##, device ##, function
##.
The system BIOS has
determined that the
specified processor has had
an internal error.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help."
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help."
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help."
30 About Your System
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