Dell PowerVault NX300 User Manual
Dell PowerVault
Network Attached Storage
(NAS) Systems
Troubleshooting Guide
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
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Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™ and
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registered trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
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trade names other than its own.
September 2010 Rev. A01
®
and Windows® are either trademarks or
Contents
Installation Issues . . . . . . . . . . . . . . . . . . . . . 5
Deployment Issues
Management Issues
Update Issues . . . . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . 14
Contents 3
4 Contents
Installation Issues
Table 1. Installation Issues
Issue Description Workaround / Solution
After reinstalling the
operating system, the
RAID configuration
on the system does
not match the
original factory
configuration.
Error: -5000.
Unexpected
system error.
If the operating system
reinstall DVD cannot
find an operating system
partition of 80 GB or
larger on Virtual Disk 0,
it defaults to the RAID 5
configuration.
A required system
resource cannot be
located or is faulty.
NOTE: The operating system can
only be installed on LUN 0 of the
internal controller. To configure a
RAID configuration other than
RAID 1 (Dell PowerVault NX300,
NX3000, and NX3100) or RAID 5
(PowerVault NX200), create a virtual
disk with LUN ID 0 before
reinstalling the operating system.
To workaround this issue, perform
the following steps:
1
If possible, backup all data on all
virtual disks.
2
Reboot your system and enter
the Dell PowerEdge RAID
controller (PERC) BIOS. For
more information, see the PERC
documentation at
support.dell.com/manuals
3
Create a virtual disk with the
desired RAID configuration,
LUN ID 0, and a capacity of
80 GB or more.
4
Reboot the Dell PowerVault
Network Attached Storage
(NAS) using the operating
system reinstallation media or
DVD.
This issue occurs because either
the operating system reinstallation
media, optical drive, or the system
is in an invalid state.
.
Troubleshooting Guide 5
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