Dell PowerVault NX300 User Manual

Dell PowerVault

Network Attached Storage

(NAS) Systems

Troubleshooting Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™ and
OpenManage™ are trademarks of Dell Inc. Microsoft
registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.

September 2010 Rev. A01

®

and Windows® are either trademarks or

Contents

Installation Issues . . . . . . . . . . . . . . . . . . . . . 5

Deployment Issues

Management Issues

Update Issues . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . 14

Contents 3

4 Contents

Installation Issues

Table 1. Installation Issues

Issue Description Workaround / Solution

After reinstalling the
operating system, the
RAID configuration
on the system does
not match the
original factory
configuration.

Error: -5000.
Unexpected
system error.

If the operating system
reinstall DVD cannot
find an operating system
partition of 80 GB or
larger on Virtual Disk 0,
it defaults to the RAID 5
configuration.

A required system
resource cannot be
located or is faulty.

NOTE: The operating system can

only be installed on LUN 0 of the
internal controller. To configure a
RAID configuration other than
RAID 1 (Dell PowerVault NX300,
NX3000, and NX3100) or RAID 5
(PowerVault NX200), create a virtual
disk with LUN ID 0 before
reinstalling the operating system.

To workaround this issue, perform
the following steps:

1

If possible, backup all data on all
virtual disks.

2

Reboot your system and enter
the Dell PowerEdge RAID
controller (PERC) BIOS. For
more information, see the PERC
documentation at

support.dell.com/manuals

3

Create a virtual disk with the
desired RAID configuration,
LUN ID 0, and a capacity of
80 GB or more.

4

Reboot the Dell PowerVault
Network Attached Storage
(NAS) using the operating
system reinstallation media or
DVD.

This issue occurs because either
the operating system reinstallation
media, optical drive, or the system
is in an invalid state.

.

Troubleshooting Guide 5