Dell PowerEdge R815 User Manual

Dell™ PowerEdge™ R815

Hardware Owner’s

Manual

Regulatory Model: E05S Regulatory Type: E05S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc. Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Regulatory Model: E05S Regulatory Type: E05S001

December 2013 Rev. A01

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators

. . . . . . . . . . 12

LCD Panel Features . . . . . . . . . . . . . . . . . . . 14

Home Screen

. . . . . . . . . . . . . . . . . . . . 15

Setup Menu . . . . . . . . . . . . . . . . . . . . . 16

View Menu

Hard-Drive Indicator Patterns

. . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . 17

Back-Panel Features and Indicators . . . . . . . . . . 18

Guidelines for Connecting External Devices NIC Indicator Codes Power Indicator Codes LCD Status Messages

Viewing Status Messages

. . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . 22

. . . . . . 20

Removing LCD Status Messages. . . . . . . . . . 23

System Messages . . . . . . . . . . . . . . . . . . . . 38

Warning Messages

. . . . . . . . . . . . . . . . . . . 51

Diagnostics Messages Alert Messages

. . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . 51

Contents 3

Other Information You May Need . . . . . . . . . . . . 51

2 Using the System Setup Program and

UEFI Boot Manager . . . . . . . . . . . . . . . . . 53

Choosing the System Boot Mode . . . . . . . . . . . . 53

Entering the System Setup Program

Responding to Error Messages

. . . . . . . . . . . 54

Using the System Setup Program Navigation

Keys . . . . . . . . . . . . . . . . . . . . . . . . . 54

System Setup Options . . . . . . . . . . . . . . . . . . 55

Main Screen

. . . . . . . . . . . . . . . . . . . . 55

Memory Settings Screen . . . . . . . . . . . . . . 57

Processor Settings Screen SATA Settings Screen

. . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . 59

Boot Settings Screen . . . . . . . . . . . . . . . . 59

Integrated Devices Screen

. . . . . . . . . . . . . 60

PCI IRQ Assignments Screen. . . . . . . . . . . . 61

Serial Communication Screen Power Management Screen

. . . . . . . . . . . 61

. . . . . . . . . . . . 62

System Security Screen . . . . . . . . . . . . . . 63

Exit Screen

Entering the UEFI Boot Manager

. . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . . . 64

Using the UEFI Boot Manager Navigation

. . . . . . . . . . . . . . . . . . . . . . . . . 65

Keys UEFI Boot Manager Screen

. . . . . . . . . . . . . 65

UEFI Boot Settings Screen . . . . . . . . . . . . . 66

System Utilities Screen

. . . . . . . . . . . . . . . 66

4 Contents

System and Setup Password Features

Using the System Password Using the Setup Password

. . . . . . . . . . . . 67

. . . . . . . . . . . . . 69

. . . . . . . . . . 66

Embedded System Management . . . . . . . . . . . . 70

iDRAC6 Configuration Utility

Entering the iDRAC6 Configuration Utility

. . . . . . . . . . . . . . 71

. . . . . 71

3 Installing System Components . . . . . . . . 73

Recommended Tools. . . . . . . . . . . . . . . . . . . 73

Inside the System . . . . . . . . . . . . . . . . . . . . 73

Front Bezel (Optional)

Removing the Front Bezel Installing the Front Bezel

Opening and Closing the System

Opening the System Closing the System

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . . 78

Removing a Hard-Drive Blank

Installing a Hard-Drive Blank. . . . . . . . . . . . 79

Removing a Hard-Drive Carrier Installing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive

. . . . . . . . . . . . . . . . . . . . . . . . 82

Carrier Installing a Hard Drive Into a Hard-Drive

Carrier. . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . 75

. . . . . . . . . . . . . . 75

. . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . 78

. . . . . . . . . . . 80

. . . . . . . . . . . 81

Optical Drive. . . . . . . . . . . . . . . . . . . . . . . 83

Removing an Optical Drive Installing an Optical Drive

Power Supplies

. . . . . . . . . . . . . . . . . . . . . 85

Removing a Power Supply Installing a Power Supply

. . . . . . . . . . . . . 83

. . . . . . . . . . . . . 84

. . . . . . . . . . . . . 85

. . . . . . . . . . . . . 87

Contents 5

Removing the Power Supply Blank. . . . . . . . . 87

Installing the Power Supply Blank . . . . . . . . . 87

Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 88

Removing the Cooling Shroud

. . . . . . . . . . . 88

Installing the Cooling Shroud. . . . . . . . . . . . 89

Front-Chassis Assembly . . . . . . . . . . . . . . . . . 90

System Memory

. . . . . . . . . . . . . . . . . . . . . 92

General Memory Module Installation Guidelines

. . . . . . . . . . . . . . . . . . . . . . 93

Memory Sparing Support. . . . . . . . . . . . . . 93

Installing Memory Modules Removing Memory Modules

Cooling Fans

. . . . . . . . . . . . . . . . . . . . . . 101

Removing a Cooling Fan Installing a Cooling Fan

. . . . . . . . . . . . . 98

. . . . . . . . . . . 100

. . . . . . . . . . . . . 101

. . . . . . . . . . . . . . 103

Removing the Cooling Fan Assembly. . . . . . . 103

Installing the Cooling Fan Assembly

Internal USB Memory Key Internal NIC Hardware Key

. . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . 106

Expansion Cards and Expansion-Card Risers

Expansion Card Installation Guidelines

. . . . . . . 104

. . . . . 107

. . . . . . 107

Installing an Expansion Card . . . . . . . . . . . 109

Removing an Expansion Card Removing Expansion-Card Riser 1

. . . . . . . . . . . 111

. . . . . . . . 112

Installing Expansion-Card Riser 1. . . . . . . . . 114

Removing Expansion-Card Riser 2 Installing Expansion-Card Riser 2

. . . . . . . . 114

. . . . . . . . . 115

6 Contents

Integrated Storage Controller Card

. . . . . . . . . . 116

Removing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . . . . . 116

Installing the Integrated Storage Controller Card

. . . . . . . . . . . . . . . . . . . 118

RAID Battery (Optional)

Removing a RAID Battery Installing the RAID Battery

iDRAC6 Enterprise Card (Optional)

Removing an iDRAC6 Enterprise Card Installing an iDRAC6 Enterprise Card

VFlash Media (Optional)

Removing a VFlash Media Card Installing a VFlash Media Card

Internal Dual SD Module (Optional)

Removing the Internal Dual SD Module Installing the Internal Dual SD Module

Processors

. . . . . . . . . . . . . . . . . . . . . . . . 126

Removing a Processor

. . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . 119

. . . . . . . . . . . . . 120

. . . . . . . . . . . 121

. . . . . . . 121

. . . . . . . 122

. . . . . . . . . . . . . . . . . 123

. . . . . . . . . . 123

. . . . . . . . . . . 123

. . . . . . . . . . . 124

. . . . . . 124

. . . . . . . 125

. . . . . . . . . . . . . . . 126

Installing a Processor . . . . . . . . . . . . . . . 130

System Battery. . . . . . . . . . . . . . . . . . . . . . 132

Replacing the System Battery

. . . . . . . . . . . 132

SAS Backplane

. . . . . . . . . . . . . . . . . . . . . 134

Removing the SAS Backplane Installing the SAS Backplane

Power Distribution Board

. . . . . . . . . . . . . . . . 136

Removing the Power Distribution Board Replacing the Power Distribution Board

Control Panel Assembly

. . . . . . . . . . . . . . . . . 140

. . . . . . . . . . . 134

. . . . . . . . . . . 136

. . . . . . 136

. . . . . . 139

Contents 7

Removing the Control Panel Display Module

. . . . . . . . . . . . . . . . . . 140

Installing the Control Panel Display Module

. . . . . . . . . . . . . . . . . . 141

Removing the Control Panel Board. . . . . . . . 143

Installing the Control Panel Board

. . . . . . . . 144

System Board Assembly

Removing the System Board Assembly Installing the System Board Assembly

. . . . . . . . . . . . . . . . 144

. . . . . . 145

. . . . . . 148

4 Troubleshooting Your System . . . . . . . . 151

Safety First—For You and Your System . . . . . . . . 151

Troubleshooting System Startup Failure. . . . . . . . 151

Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting a USB Device

Troubleshooting a Serial I/O Device. . . . . . . . . . 153

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . 153

Troubleshooting a Wet System

Troubleshooting a Damaged System. . . . . . . . . . 155

Troubleshooting the System Battery

. . . . . . . . 151

. . . . . . . . . 152

. . . . . . . . . . . . 152

. . . . . . . . . . . . . 154

. . . . . . . . . . 156

8 Contents

Troubleshooting Power Supplies

. . . . . . . . . . . 157

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . . . . 158

. . . . . . . . . . . 159

. . . . . . 157

Troubleshooting an Internal USB Key. . . . . . . . . . 162

Troubleshooting an SD Card Troubleshooting an Optical Drive

. . . . . . . . . . . . . . . 163

. . . . . . . . . . . . 164

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 165

Troubleshooting a Storage Controller Troubleshooting Expansion Cards

. . . . . . . . . . 166

. . . . . . . . . . . . 167

Troubleshooting the Processors. . . . . . . . . . . . . 168

5 Running the System Diagnostics. . . . . . 171

Using Online Diagnostics . . . . . . . . . . . . . . . . 171

Embedded System Diagnostics Features

When to Use the Embedded System Diagnostics. . . . 172

Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options

. . . . . . . . . . . . . 173

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

. . . . . . . . 171

. . . . . . 172

. . . . . . . . . . 172

. . . . . . . . . . . 173

. . . . . . . . . . 173

6 Jumpers and Connectors . . . . . . . . . . . 175

System Board Jumper . . . . . . . . . . . . . . . . . . 175

System Board Connectors SAS Backplane Board Connectors

. . . . . . . . . . . . . . . . 176

. . . . . . . . . . . 179

Contents 9

Power Distribution Board Connectors. . . . . . . . . 180

Expansion-Card Riser-Board Components and PCIe Buses

. . . . . . . . . . . . . . . . . . . . . . . 181

Disabling a Forgotten Password

. . . . . . . . . . . . 183

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 185

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 185

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

10 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keys troke Description

<F2> Enters the Sy stem Setu p program. See "U sing the Sy stem Setup

Program and UEFI Boot Manager" on page 53.

<F10> Enters System Services, which opens the Lifecycle Controller. The

Lifecycle Controller allows you to access utilities such as embedded system diagnostics. F or more information, see the Lifecycle Controller documentation at

<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,

depending on the system's boot configuration. See "Using the System

Setup Program and UEFI Boot Manager" on page53. <F12> Starts PXE boot. <Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the

System Event Log (SEL) and configuration of remote access to the

system. For more information, see the iDRA C user documentation at

support.dell.com/manuals.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the

SAS adapter documentation at <Ctrl><R> Enters the PERC configuration utility. For more information, see the

PERC card documentation at support.dell.com/manuals. <Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC at

support.dell.com/manuals.

About Your System 11

Front-Panel Features and Indicators

1 2

Figure 1-1. Front-Panel Features and Indicators

Item Indicator, Button, or

Connector

1Power-on indicator,

power button

12 About Y our System

Icon Description

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.

NOTE: When powering on the system, the

video monitor can take from several seconds to over two minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

Item Indicator, Button, or

Connector

2 NMI button Used to troubleshoot software and

3 USB connectors (2) Connect USB devices to the system. The

4 Video connector Connects a monitor to the system. 5 System identification

panel

6 LCD menu buttons Allows you to navigate the control panel

7 LCD panel Provides system ID, status information,

Icon Description

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

ports are USB 2.0-compliant.

A slide-out panel for system information including the Express Service Tag, embedded NIC MAC address, and iDRAC6 Enterprise card MA C address. Space is provided for an additional label.

LCD menu.

and system error messages. The LCD lights blue during normal

system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD lights amber regardless of whether the sy stem has been powered on.

8 System identification

button

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the back blink until one of the buttons is pushed again.

About Your System 13

Item Indicator, Button, or

Connector

9Optical drive

(optional)

Icon Description

One optional slim-line SATA DVD-ROM drive or DVD-RW drive.

NOTE: DVD devices are data only.

10 Hard drives Up to six 2.5 inch, external hot-

swappable SAS, SATA, or SSD hard drives.

LCD Panel Features

The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 22 for information about specific status codes.

The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight is off and can be turned on by pressing the Left, Select, or Right button on the LCD panel. The LCD backlight remains off if LCD messaging is turned off through the iDRAC6 utility, the LCD panel, or other tools.

Figure 1-2. LCD Panel Features

14 About Y our System

Item Buttons Description

1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the

cursor.

3 Right Moves the cursor forward in one-step

increments. During message scrolling:

• Press once to increase scrolling speed.

• Press again to stop.

• Press again to return to default scrolling speed.

• Press again to repeat the cycle.

4 System identification Turns the system ID mode on (LCD panel

flashes blue) and off. Press quickly to toggle the system ID on and

off. If the system hangs during POST, press and hold the system ID button for more than 5 seconds to enter BIOS Progress mode.

Home Screen

The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after 5 minutes of inactivity if there are no error messages. Pr ess one of the thr e e navigation buttons (Select, Left, or Right) to view the Home screen.

To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon.

From the Home screen, press the Select button to enter the main menu. See the following table s for information on the Setup and View submenus.

About Your System 15

Setup Menu

NOTE: When you select an option in the Setup menu, you must confirm the option

before proceeding to the next action.

Option Description

DRAC Select DHCP or Static IP to configure the network

mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view and set the IP addresses of DNS servers. Two separate DNS entries are available so that a primary and secondary DNS server may be configured.

Set error Select SEL to display LCD error messages in a format

that matches the IPMI description in the SEL. This can be useful when trying to match an LCD message with an SEL entry.

Select Simple to display LCD error messages in a simplified user-friendly format. See "LCD Status Messages" on page 22 for a list of messages in this format.

Set home Select the default information to be displayed on the

LCD Home screen. See "View Menu" on page17 to see the options and option items that can be displayed by default on the Home screen.

16 About Y our System

View Menu

Option Description

DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.

Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).

MAC Displays the MAC addresses for DRAC, iSCSIn, or

NETn.

Name Displays the name of the Host, Model, or User String

for the system. Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or

Watts. The display format can be configured in the Set

home submenu of the Setup menu. See "Setup Menu"

on page 16. Temperature Displays the temperature of the system in Celsius or

Fahr enheit. The display format can be configur ed in the

Set home submenu of the Setup menu. See "Setup

Menu" on page 16.

Hard-Drive Indicator Patterns

1 hard-drive status indicator (green

and amber)

2 hard-drive activity indicator (green)

About Your System 17

Drive-Status Indicator Pattern (RAID Only) Condition

15 14

12 11

534

Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal

NOTE: The drive status indicator remains

off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

Blinks green, amber, and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green 3 seconds, amber

3 seconds, and off 6 seconds.

Rebuild aborted

Back-Panel Features and Indicators

Figure 1-3. Back-Panel Features and Indicators

18 About Y our System

Item Indicator, Button, or

Connector

1 PCIe slot 1 PCI Express (Generation 2) x8 link

2 PCIe slot 2 PCI Express (Generation 2) x4 link

3 PCIe slot 3 PCI Express (Generation 2) x8 link

4 PCIe slot 4 PCI Express (Generation 2) x8 link

5 PCIe slot 5 PCI Express (Generation 2) x8 link

6 PCIe slot 6 PCI Express (Generation 2) x8 link

7 Power supplies (2) 1100 W power supplies. 8 System identification

button

9System status

indicator

10 System identification

connector

11 Ethernet connectors

(4)

Icon Description

expansion slot (24.13 cm [9.5"] length).

expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket).

expansion slot (low-profile 24.13 cm [9.5"] length).

expansion slot (24.13 cm [9.5"] length).

Lights blue during normal system operation.

Lights amber when the system needs attention due to a problem.

Connects the optional system status indicator assembly through the optional cable management arm.

Integrated 10/100/1000 NIC connectors.

About Your System 19

Item Indicator, Button, or

Connector

12 USB connectors (4) Connect USB devices to the system. The

13 Video connector Connects a monitor to the system.

14 Serial connector Connects a serial device to the system.

Icon Description

ports are USB 2.0-compliant.

15 VFlash media slot

(optional)

16 iDRAC6 Enterprise

port (optional)

Connects an external SD memory card for the optional iDRAC6 Enterprise card.

Dedicated management port for the optional iDRAC6 Enterprise card.

Guidelines for Connecting External Devices

• Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

• Ensure that the appropriate driver for the attached device has been installed on the system.

• If it is necessary to enable ports on your system, see Setup Program and UEFI Boot Manager

" on page 53

"Using the System

NIC Indicator Codes

1 link indicator 2 activity indicator

20 About Y our System

Indicator Indicator Code

Link and activity indicators are off

Link indicator is green The NIC is connected to a valid network link at

Link indicator is amber The NIC is connected to a valid network link at 10 or

Activity indicator is green blinking

The NIC is not connected to the network.

1000 Mbps.

100 Mbps. Network data is being sent or received.

Power Indicator Codes

The power supplies have indicators that show whether power is present or whether a power fault has occurred.

• Not lit—AC power is not connected.

• Green—In standby mode, a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system.

• Amber—Indicates a problem with the power supply.

About Your System 21

Figure 1-4. Power Supply Status Indicator

1 power supply status indicator

LCD Status Messages

The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

NOTE: If your system fails to boot, press the Sy stem ID button for at least 5 seconds

until an error code appears on the LCD. Record the code, then see "Getting Help" on page 185.

Viewing Status Messages

If a system error occurs, the LCD screen turns amber. Press the Select button to view the list of errors or status messages. Press the left and right buttons to highlight an error number, and press Select to view the error.

22 About Y our System

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display:

• Clear the SEL—You can perform this task remotely, but you will lose the event history for the system.

• Power cycle—Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds, reconnect the power cable, and restart the system.

NOTE: The following LCD status messages are displayed in the Simple format. See

"Setup Menu" on page 16 to select the format in which the messages are displayed.

Table 1-1. LCD Status Messages

Code Text Causes Corrective Actions

E1000 Failsafe

voltage error. Contact support.

E1114 Ambient Temp

exceeds allowed range.

E1116 Memory

disabled, temp above range. Power cycle AC.

Check the system event log for critical failure events.

Ambient temperature reached a point outside the allowed range.

Memory exceeded allowable temperature and has been disabled to prevent damage to the components.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

See "Troubleshooting System Cooling Problems" on page 157.

Remove AC power to the system for 10 seconds and restart the system.

See "Troubleshooting System Cooling Problems" on page 157. If the problem persists, see "Getting Help" on page 185.

About Your System 23

Code Text Causes Corrective Actions

E1119 Chipset #

temp out of range. Check motherboard heatsinks.

E1210 Motherboard

battery failure. Check battery.

E1211 RAID

Controller battery failure. Check battery.

E1216 3.3V

Regulator failure. Reseat PCIe cards.

E1219 Disk

Backplane power failure. Check BP power cable.

E122C CPU Power

Fault. Power cycle AC.

Chipset temperature reached a point outside the allowed range.

CMOS battery is missing or the voltage is outside the allowable range.

RAID battery is either missing, bad, or unable to recharge due to thermal issues.

3.3 V voltage regulator failed.

Storage backplane voltage regulator failed.

A power fault was detected when powering up the processor(s).

See "Troubleshooting System Cooling Problems" on page157.

See "Troubleshooting the System Battery" on page 156.

Reseat the RAID battery connector. See "Internal Dual SD Module (Optional)" on page 123 and "Troubleshooting System Cooling Problems" on page157.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 166.

Remove and reconnect the backplane power cable. If the problem persists, see "Getting Help" on page 185.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

24 About Y our System

Code Text Causes Corrective Actions

E122D Memory

Regulator # Failed. Reseat DIMMs.

E122E On-board

regulator failed. Call support.

E1243 CPU # VCORE

Regulator failure. Contact Support.

E1310 Fan ## RPM

exceeding range. Check fan.

E1313 Fan

redundancy lost. Check fans.

E1314 Critical

system cooling loss. Check fans.

E1410 System Fatal

Error detected.

One of the memory voltage regulators failed.

One of the on-board voltage regulators failed.

Processor voltage regulator failed.

RPM of specified fan is outside the intended operating range.

The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating.

All fans have been removed from the system.

A fatal system error detected.

Reseat the memory modules. See "Troubleshooting System Memory" on page 159.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

Reseat the processor. See "Troubleshooting the Processors" on page168.

If the problem persists, see "Getting Help" on page 185.

See "Troubleshooting System Cooling Problems" on page 157.

Check LCD for additional scrolling messages. See "Troubleshooting a Fan" on page 158.

Ensure that the fans are properly installed. See "Troubleshooting a Fan" on page 158.

Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

About Your System 25

Code Text Causes Corrective Actions

E1414 CPU # temp

exceeding range. Check CPU heatsink.

E1418 CPU # not

detected. Check CPU is seated properly.

E141C Unsupported

CPU configuration . Check CPU or BIOS revision.

E141F CPU #

protocol error. Power cycle AC.

E1420 CPU Bus

parity error. Power cycle AC.

Specified processor is out of acceptable temperature range.

Specified processor is missing or bad and the system is in an unsupported configuration.

Processors are in an unsupported configuration.

The system BIOS reported a processor protocol error.

The system BIOS reported a processor bus parity error.

Ensure that the processor heat sinks are properly installed. See "Troubleshooting the Processors" on page 168 and "Troubleshooting System Cooling Problems" on page157.

Ensure that the specified processor is properly installed. See "Troubleshooting the Processors" on page 168.

Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting Started Guide.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

26 About Y our System

Code Text Causes Corrective Actions

E1421 CPU #

initialization error. Power cycle AC.

E1422 CPU # machine

check error. Power cycle AC.

E1610 Power Supply

# (#### W) missing. Check power supply.

E1614 Power Supply

# (#### W) error. Check power supply.

E1618 Predictive

failure on Power Supply # (#### W). Check PSU.

E161C Power Supply

# (#### W) lost AC power. Check PSU cables.

The system BIOS reported a processor initialization error.

The system BIOS reported a machine check error.

Specified power supply removed or is missing from the system.

Specified power supply failed.

A power supply fan failure, an over-temperature condition, or power supply communication error caused the predictive warning of an impending power supply failure.

Specified power supply is installed but lost its AC input.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

See "Troubleshooting Power Supplies" on page 157.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 157.

About Your System 27

Code Text Causes Corrective Actions

E1620 Power Supply

# (#### W) AC power error. Check PSU cables.

E1624 Lost power

supply redundancy. Check PSU cables.

E1629 Power

required > PSU wattage. Check PSU and config.

E1631 System power

draw exceeded threshold. Contact support.

E1632 FailSafe

event. Contact support.

Specified power supply's AC input is outside the allowable range.

The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

The system configuration requires more power than the power supplies can provide, even with throttling.

Processor and memory throttling is not sufficient to keep system power consumption below the maximum safe level with the current power supply configuration.

The processors and memory have been throttled to keep system power consumption below the maximum safe level with current power supply configuration.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 157.

See "Troubleshooting Power Supplies" on page 157.

Turn off power to the system, check if adequate power is supplied to the system. See the Getting Started Guide for information on the System power requirements.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

28 About Y our System

Code Text Causes Corrective Actions

E1710 I/O channel

check error. Review & clear SEL.

E1711 PCI parity

error on Bus ## Device ## Function ##.

PCI parity error on Slot #. Review & clear SEL.

E1712 PCI system

error on Bus ## Device ## Function ##.

PCI system error on Slot #. Review & clear SEL.

The system BIOS reported an I/O channel check.

The system BIOS reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS reported a PCI parity error on a component that resides in the specified slot.

The system BIOS reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS reported a PCI system error on a component that resides in the specified slot.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 166.

Remove and reseat the expansion-card riser that provides the specified slot. See "Expansion Cards and Expansion-Card Risers" on page 107. If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 185.

About Your System 29

Code Text Causes Corrective Actions

E1714 Unknown

error. Review & clear SEL.

E1715 Fatal I/O

Error. Review & clear SEL.

E1716 Chipset IERR

Bus ## Dev ## Function ##. Review & clear SEL.

E1717 CPU #

internal error. Review & clear SEL.

The system BIOS determined there has been an error in the system, but is unable to determine its origin.

The system BIOS determined there has been a fatal error in the system.

The system BIOS reported a chipset internal error that resides in bus ##, device ##, function ##.

The system BIOS determined that the specified processor has had an internal error.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see "Getting Help" on page 185.

Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system.

If the problem persists, see "Getting Help" on page 185.

Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system.

If the problem persists, see "Getting Help" on page 185.

Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system.

If the problem persists, see "Getting Help" on page 185.

30 About Y our System

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