Dell PowerEdge R240 Service Manual
Technical Guide
Dell EMC PowerEdge R240
The PowerEdge R240 delivers the right mix of enterprise-class
features in an aordable dense 1-socket, 1U chassis server.
Powered by the latest Intel® Xeon® processor family, it is ideal for
SMB and service providers looking to deploy multiple workloads
like web hosting,collaboration/sharing, le/print, mail/messaging
and backup/recovery.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2017 - 01
Rev. A00
Contents
1 Product overview.............................................................................................................6
Introduction........................................................................................................................................................................6
New technologies...............................................................................................................................................................6
2 System features.............................................................................................................. 8
Product comparison........................................................................................................................................................... 8
Product specications........................................................................................................................................................9
3 Chassis views and features............................................................................................ 12
Front view of the system.................................................................................................................................................. 12
Rear view of the system....................................................................................................................................................13
Inside the system.............................................................................................................................................................. 14
Locating the information tag of your system.....................................................................................................................15
4 Processor.......................................................................................................................17
Processor features............................................................................................................................................................ 17
Supported processors.......................................................................................................................................................17
Chipset............................................................................................................................................................................. 18
5 Memory........................................................................................................................ 20
Memory Features.............................................................................................................................................................20
Memory speed................................................................................................................................................................. 20
Supported Congurations.................................................................................................................................................21
6 Storage......................................................................................................................... 23
Supported drives..............................................................................................................................................................23
Storage controller specications.......................................................................................................................................23
Optical Drives...................................................................................................................................................................23
Tape Drives.......................................................................................................................................................................23
Internal Dual SD Module................................................................................................................................................... 24
Boot Optimized Storage Subsystem (BOSS)..............................................................................................................24
7 Networking and PCIe.................................................................................................... 25
PCIe slots.........................................................................................................................................................................25
PCI card dimensions.........................................................................................................................................................25
8 Power, thermal, and acoustics.......................................................................................26
Power supply units...........................................................................................................................................................26
Thermal............................................................................................................................................................................26
Acoustics..........................................................................................................................................................................27
PowerEdge R240 acoustics........................................................................................................................................27
3
9 Supported operating systems........................................................................................29
10 Dell EMC OpenManage systems management.............................................................30
iDRAC with Lifecycle controller........................................................................................................................................ 30
iDRAC features and comparison..................................................................................................................................31
Agent-free management.................................................................................................................................................. 35
Agent-based management...............................................................................................................................................35
Dell EMC consoles............................................................................................................................................................35
Dell EMC OpenManage systems management tools, utilities and protocols......................................................................37
Integration with third-party consoles................................................................................................................................38
OpenManage connections with third-party consoles....................................................................................................... 39
11 Appendix A. Additional specications........................................................................... 40
Technical specications.................................................................................................................................................... 40
Chassis dimensions.................................................................................................................................................... 40
Chassis weight............................................................................................................................................................41
Video specications.................................................................................................................................................... 41
USB ports specications.............................................................................................................................................41
Drives..........................................................................................................................................................................41
NIC ports specications............................................................................................................................................. 42
Environmental specications......................................................................................................................................42
12 Appendix B. Standards compliance.............................................................................. 45
13 Appendix C Additional resources..................................................................................46
14 Appendix D. Support and deployment services.............................................................47
ProDeploy Enterprise Suite and Residency Services.........................................................................................................47
ProDeploy Plus........................................................................................................................................................... 47
ProDeploy...................................................................................................................................................................47
Basic Deployment.......................................................................................................................................................47
Residency Services.................................................................................................................................................... 48
Deployment services........................................................................................................................................................ 48
Remote Consulting Services.............................................................................................................................................48
Data Migration Service.....................................................................................................................................................48
ProSupport Enterprise Suite.............................................................................................................................................48
ProSupport Plus...............................................................................................................................................................49
ProSupport.......................................................................................................................................................................49
ProSupport One for Data Center......................................................................................................................................49
Support Technologies.......................................................................................................................................................50
SupportAssist.............................................................................................................................................................50
TechDirect..................................................................................................................................................................50
Additional professional services.........................................................................................................................................51
Dell Education Services.....................................................................................................................................................51
Dell EMC Global Infrastructure Consulting Services..........................................................................................................51
4
Dell EMC Managed Services.............................................................................................................................................51
5
1
Product overview
The Dell EMC PowerEdge R240 is an aordable entry-level, single-socket 1U rack server for SMB and service providers.
The PowerEdge R240 includes four DIMM slots, supports up to 64GB UDIMMs and four 3.5-inch hard drives. The PowerEdge R240
is ideal for web hosting, mail serving, le and print, as well as a wide range of general-purpose productivity applications.
Figure 1. Dell EMC PowerEdge R240
Introduction
The PowerEdge R240 is versatile enough to address many customer segments and workloads. In particular, the PowerEdge R240
will be best suited for applications and workloads where high availability features are not important within the server node or where
redundancy is built at the rack level. Workload targets include:
• Web serving and hosting
• Mail server
• File and Print
• SAN proxy server
• DHCP server
• Surveillance & Security
• Wide variety of mainstream business applications
New technologies
The following table shows the list of new technologies oered by the PowerEdge R240:
New Technologies
Intel® C246 series chipset Intel Platform Controller Hub (PCH)
Intel® Xeon® processor E- 2100 Product Family The Intel® Xeon® E-2100 processor has increased core count
Next Generation SW RAID, PERC S140 The new 1-socket servers support the latest S140 software
iDRAC 9 The new embedded system management solution for Dell EMC
Detailed Descriptions
and embedded PCIe lanes that will improve the IO performance
and a lot more features. Please refer to section 4, Processors for
details.
RAID along with H330 and H730P controller cards with
improved functionality and faster performance. New SW RAID
supports RAID 0, 1, 5 and 10. Please refer to section 6, for
additional details.
server features hardware and rmware inventory and alerting, in
depth memory alerting, faster performance, optional dedicated
gigabit port, email alerts, electronic licensing, editable user work
notes log and more. Dedicated iDRAC Direct microUSB port
6
New Technologies Detailed Descriptions
improves at-the-box management. Please refer to section 13, for
additional details.
7
System features
Product comparison
The following table shows the comparison between the PowerEdge R230 and PowerEdge R240:
Table 1. Product comparison with predecessor
Feature PowerEdge R230 PowerEdge R240
Processor
• Intel Xeon® E3-1200 v6 Processor family
• Intel Pentium®
• Intel Celeron®
• Intel Core i3®
• Intel Xeon® E-2100 Processor family
• Intel Pentium®
• Intel Celeron®
• Intel Core i3®
2
Number of processors
Number or cores
L2/L3 cache
Chipset
Memory Module
Hard drive bays
Hard drive types
External hard drive bays
RAID controllers
• 1 • 1
• Up to 4 cores • Up to 6 cores
• 2.0 MB per core
• 4 MB or 8 MB
• Intel C236 • Intel C246
• DDR4: 4 x UDIMMs with ECC
• Speed: Up to 2400MT/s
• Min RAM: 4 GB
• Max RAM: 64 GB
• 2 x 3.5-inch cabled
• 4 x 3.5-inch cabled
• 4 x 3.5-inch or 2.5-inch hot plug
• Default SATA. Optional SAS
• Enterprise HDD
• Entry HDD
• 1x slim ODD 9.5mm • 1x slim ODD 9.5mm
• Chipset based SATA, PERC S130
• PERC H330
• PERC H730
• PERC H830
• 2.0 MB per core
• 8 MB or 12 MB
• DDR4: 4 x UDIMMs with ECC
• Speed: Up to 2666MT/s
• Min RAM: 8GB
• Max RAM: 64 GB
• 2 x 3.5-inch cabled
• 4 x 3.5-inch cabled
• 4 x 3.5-inch or 2.5-inch hot plug
• Default SATA. Optional SAS
• Enterprise HDD
• Entry HDD
• Chipset based SATA, PERC S140
• PERC H330
• PERC H730P
Host Bus Adapter (HBA)
Boot optimized storage
subsytem
8
• 12Gb SAS External HBA • 12Gb SAS Exernal HBA
• HBA330 Internal adapter
• Not supported • 2x M.2 240GB (RAID 1 or No RAID)
• 1x M.2 240GB (No RAID only)
Feature PowerEdge R230 PowerEdge R240
Server management
• BMC
• IPMI 2.0 compliant; Full Open Manage suite
• Optional iDRAC8 Express
• Optional iDRAC8 Enterprise
• Vash
• BMC
• IPMI 2.0 compliant; Full Open Manage suite
• Optional iDRAC9 Express
• Optional iDRAC9 Enterprise
• Vash
I/O slots
NIC/LOM
USB
Power supplies
Fans
Form factor
Dimensions (HxWxD)
Weight
• 1 x16 slot PCIe Gen3 for HL/FH from CPU1(x8
lanes)
• 1 x 8 slot PCIe Gen3 for LP from CPU1(x4
lanes)
• 2x GbE LOM • 2x GbE LOM
• 2 rear USB 3.0
• 2 front USB 2.0
• 1 internal USB 3.0
• 250W AC 1U cable (Bronze) • 250W AC 1U cable (Bronze)
• 3 or 4 non-redundant, non-hot swappable fans • 3 or 4 non-redundant, non-hot swappable fans
• 1U rack • 1U rack
• 42.8 x 434.0 x 551 (mm) (w/o bezel)
• 1.67” x 17.09” x 26.2”(in)
• Max 20.96 lb/10.6 Kg • Max 26.89 lb/12.2 Kg
Product specications
The following table lists the technical specications for the PowerEdge R240:
Table 2. Technical specications
• 1 x16 slot PCIe Gen3 for HL/FH from CPU1(x8
lanes)
• 1 x 8 slot PCIe Gen3 for LP from CPU1(x4
lanes)
• 2 rear USB 3.0
• 1 front USB 2.0
• 1 internal USB 3.0
• 42.8 x 434.0 x 596 (mm) (w/o bezel)
• 1.67” x 17.09” x 23.5”(in)
Features Specications
Form factor
Processors
Processor sockets
Front Side Bus or HyperTransport
Cache
Chipset
Memory1
• 1U rack
• Intel® Xeon® processor E-2100 product family
• Intel® Core™ i3 8100 processor
• Intel® Pentium® G5500 processor
• Intel® Celeron G4900 processor
• 1
• Intel DMI 3.0
• 2.0 MB per core
• 8 MB or 12 MB
• Intel C246 Chipset
• Up to 64GB (4 DIMM Slots)
• 8GB/16GB 2666MT/s Unbuered with ECC only
• MIN/ MAX RAM: 8GB/64GB
9
Features Specications
I/O slots
• 2 GEN3 PCIe slots:
– X16 slot FH (1x8 Gen3)
– X8 Slot LP (1X4 Gen3)
RAID controller
Host Bus Adapter (HBA)
Drive bays
Maximum internal storage
Hard drives
Embedded LOM/NIC
• PERC
• PERC H330
• PERC H730P
• 12Gb SAS External HBA
• HBA330 Internal adapter
• Up to 4 x 3.5-inch cable drives
• Up to 4 x 3.5-inch or 2.5-inch Hot-Plug drives
• 56.0TB for 4 x HDD config
• 2.5-inch SSD SATA 6Gb
• 2.5-inch SATA 7.2K
• 2.5-inch SAS 15K HDs
• 2.5-inch Near Line SAS 7.2K
• 2.5-inch SAS 10K HDDs
• 3.5-inch Enterprise SATA 7.2K HDDs
• 3.5-inch Near Line SAS 7.2K HDDs
• 3.5-inch 7.2K SATA client drives
• Capacity: 14TB; 12TB; 10TB; 8TB; 6TB; 4TB; 2TB; 1TB
• Integrated BROADCOM BCM5720 Gigabit Ethernet
S140
Controller
Communications Optional add-in cards:
Power supply
Availability
Video
Remote management
Systems management
• 1GbE Intel (Dual) Powerville Troi-Stony Dual port 1Gb Base-T
• 1GbE Intel (Quad) Powerville Lore-Stony Quad port 1Gb
• 1GbE Broadcom (Dual) 5720 Bashir Dual port 1Gb Base-T
• 1GbE Broadcom (Quad) 5719 Cardassia Quad port 1Gb
• Cabled 250W Bronze power supplies (100–240 V AC)
• TPM/No TPM
• ECC memory, UDIMM
• Hot-plug hard drives
• Single output power supplies
• Integrated Matrox G200 with iDRAC9
• Lifecycle Controller 3.0
• iDRAC9 Enterprise
• VFlash (Optional)
• Dell Open Manage featuring Dell Management Console
• Lifecycle Controller 3.0
ter – FH or LP
adap
T adapter – FH or LP
Base-
ter – FH or LP
adap
T adapter – FH or LP
Base-
10
Features Specications
• iDRAC9 Enterprise
• VFlash (Optional)
Rack support
Featured database applications
• ReadyRails™ static rails for tool-less mounting in 4-post
racks with square or unthreaded round holes or tooled
mounting in 4-post threaded and 2-post (Telco) racks
• Microsoft® SQL Server® solutions
11
Chassis views and features
Front view of the system
Figure 2. Front view of the 4 x 3.5-inch drive system
1. Left control panel 2. Optical drive
3. Right control panel 4. Information tag
5. Drive
3
Figure 3. Front view of the 4 x 3.5-inch cabled drive system
1.
Left control panel 2. Optical drive
3. Right control panel 4. Information tag
5. Drive
NOTE: LED functionality is not supported on cabled hard disk drive conguration.
12
Rear view of the system
Figure 4. Rear view of the system
1. Serial port 2. NIC port (Gb 1)
3. NIC port (Gb 2) 4. Half-height PCIe expansion card slot
5. Full-height PCIe expansion card slot 6. Power supply unit
7. PSU Built-in Self Test (BIST) LED 8. PSU Built-in Self Test (BIST) button
9. System identication button 10. System status indicator cable port (CMA)
11. USB 3.0 ports (2) 12. iDRAC dedicated NIC port
13. VGA port
For more information about the ports and connectors, see the Technical Specications section.
13
Inside the system
Figure 5. Inside the system - 4 x 3.5-inch drive system
1.
Optical drive 2. Intrusion switch
3. Cabled AC power supply unit 4. Expansion card riser
5. Processor and heat sink 6. Memory module sockets
7. System board 8. Fan (4)
9. Drive backplane
14
Figure 6. Inside the system - 4 x 3.5-inch cabled drive system
1.
Optical drive 2. Intrusion switch
3. Cabled AC power supply unit 4. Expansion card riser
5. Processor and heat sink 6. Memory module sockets
7. System board 8. Fan (4)
9. Cabled drive
Locating the information tag of your system
Your system is identied by a unique Express Service Code and Service Tag number. You can view the Express Service Code and
Service Tag by pulling out the information tag located on the front of the system. Alternatively, the information may be on the Mini
Enterprise Service Tag (MEST) label on the chassis, on the rear of the system. This information is used by Dell to route support calls
to the appropriate personnel.
15
Figure 7. Locating Service Tag of your system
1. Information tag (front view) 2. Information tag (back view)
3. OpenManage Mobile (OMM) label 4. iDRAC MAC address and iDRAC secure password label
5. Service Tag, Express Service Code, QRL label
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