Dell PowerEdge R200 User Manual

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Dell™ PowerEdge™ R200 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex,

Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and W indows Server are either trademarks or registered trademarks of Microsoft Corporation

in the United States and/or other countries; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a registered trademark of Novell, Inc. in the United States and other countries; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

August 2007 P/N NM176 Rev. A00

Page 3

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

System Messages

. . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . 19

Diagnostics Indicator Codes

System Beep Codes

Warning Messages

. . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . 18

. . . . . . . . . . . . . . 29

. . . . . . 12

. . . . . . . . . . 13

. . . . . . . . . . 17

Diagnostics Messages . . . . . . . . . . . . . . . . . 34

Alert Messages

. . . . . . . . . . . . . . . . . . . . . 34

2 Using the System Setup Program . . . . . . 35

Entering the System Setup Program . . . . . . . . . . 35

Responding to Error Messages

Using the System Setup Program

. . . . . . . . . . 35

. . . . . . . . . 36

Contents 3

Page 4

System Setup Options . . . . . . . . . . . . . . . . . . 36

Main Screen

Memory Information Screen

CPU Information Screen

SATA Configuration Screen

Integrated Devices Screen

Console Redirection Screen

System Security Screen

Exit Screen

. . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . 39

. . . . . . . . . . . . . . 39

. . . . . . . . . . . . 40

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. . . . . . . . . . . . 42

. . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . 44

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

. . . . . . . . . 45

. . . . . . . . . . . . 45

. . . . . . . . . . . . . 48

. . . . . . . . . . . . 49

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . 50

. . . . . . . . . . . . 50

3 Installing System Components . . . . . . . . 51

Recommended Tools . . . . . . . . . . . . . . . . . . 51

Inside the System

Opening and Closing the System

Removing the Bezel

Installing the Bezel

Opening the System

Closing the System

. . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . 55

4 Contents

Page 5

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 56

Removing the Cooling Shroud

Installing the Cooling Shroud

. . . . . . . . . . . 56

. . . . . . . . . . . 57

System Battery

Replacing the System Battery

Optical Drive

Removing the Optical Drive

Installing the Optical Drive

Configuring the Boot Drive

Hard Drives

Removing a Hard Drive

Installing a Hard Drive

Installing a SAS Controller Card

Fan Assembly

Removing the Fan Assembly

Installing the Fan Assembly

Optional PCI Fan Assembly

Removing the PCI Fan Assembly

Installing the PCI Fan Assembly

. . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . 60

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. . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . 67

. . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . 69

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. . . . . . . . . . . . . . . 71

. . . . . . . . . . 71

. . . . . . . . . . 72

Power Supply . . . . . . . . . . . . . . . . . . . . . . 73

Removing the Power Supply

Installing the Power Supply

. . . . . . . . . . . . 73

. . . . . . . . . . . . 75

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . 75

Installing an Expansion Card

Removing an Expansion Card

. . . . . . . . . . . . 75

. . . . . . . . . . . 78

Contents 5

Page 6

Riser Card . . . . . . . . . . . . . . . . . . . . . . . . 79

Removing the Riser Card

Installing the Riser Card

. . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . 80

System Memory

Memory Module Installation Guidelines

Installing Memory Modules

Removing Memory Modules

Processor

Replacing the Processor

. . . . . . . . . . . . . . . . . . . . . 81

. . . . . . 81

. . . . . . . . . . . . 82

. . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . 85

Control Panel Assembly (Service-Only Procedure)

System Board (Service-Only Procedure)

. . . . . . . . . . . . . . . . . . . . . . . . 89

Removing the Control Panel Assembly

Installing the Control Panel Assembly

. . . . . . . . 91

Removing the System Board Assembly

Installing the System Board Assembly

. . . . . . . 89

. . . . . . . 90

. . . . . . 91

. . . . . . . 94

4 Troubleshooting Your System . . . . . . . . . 97

Safety First—For You and Your System . . . . . . . . . 97

Start-Up Routine

. . . . . . . . . . . . . . . . . . . . . 97

6 Contents

Checking the Equipment

. . . . . . . . . . . . . . . . . 98

Troubleshooting IRQ Assignment Conflicts

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

. . . . . . . . . . . . 101

Troubleshooting Basic I/O Functions

Troubleshooting a Serial I/O Device

. . . . 98

. . . . . . . 99

. . . . . . . . . . . 100

. . . . . . . . 101

. . . . . . . . 102

Page 7

Troubleshooting a USB Device . . . . . . . . . . 102

Troubleshooting a NIC

. . . . . . . . . . . . . . . 103

Responding to a Systems Management Software Alert Message

. . . . . . . . . . . . . . . . . . . . . . 104

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

. . . . . . . . . . . . . 104

. . . . . . . . . . 105

. . . . . . . . . . 106

. . . . . . . . . . . 106

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. . . . . . . . . . . . . . . 108

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. . . . . . . . . . . . 110

. . . . . . . . . . . . . . 111

. . . . . . . . . . . 113

. . . . . . . . . . 114

5 Running the System Diagnostics . . . . . 117

Using Dell PowerEdge Diagnostics . . . . . . . . . . 117

System Diagnostics Features

. . . . . . . . . . . . . . 117

When to Use the System Diagnostics

Running the System Diagnostics

From the Utility Partition

. . . . . . . . . . . . 118

. . . . . . . . . . . . . . 118

From Removable Bootable Media

. . . . . . . . . . 118

. . . . . . . . . 118

Contents 7

Page 8

System Diagnostics Testing Options . . . . . . . . . . 119

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . 119

. . . . . . . . . . . 120

. . . . . . . . . . 120

6 Jumpers and Connectors . . . . . . . . . . . 121

System Board Jumpers . . . . . . . . . . . . . . . . . 121

System Board Connectors

Riser Card Connectors

. . . . . . . . . . . . . . . . 122

. . . . . . . . . . . . . . . . . . 124

Disabling a Forgotten Password . . . . . . . . . . . . 125

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 127

Obtaining Assistance . . . . . . . . . . . . . . . . . . 127

Online Services

Automated Order-Status Service

Support Service

. . . . . . . . . . . . . . . . . . . 128

. . . . . . . . . 129

. . . . . . . . . . . . . . . . . . 129

8 Contents

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . 129

. . . . . . . . . . . . . . . . . . . 129

. . . . . . . 129

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . . . . . . . . . 133

. . . . . 130

Page 9

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Contents 9

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10 Contents

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About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Diagnostic indicator codes

• Beep codes

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for

Rack Installation Guide

with your rack solution describe how to install your system into a rack.

Getting Started Guide

up your system, and technical specifications.

configuring and managing your system.

and

Rack Installation Instructions

provides an overview of system features, setting

About Your System 11

included

Page 12

• Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates

first because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program" on page 35.

<F10> Opens the utility partition, allowing you to run the system

diagnostics. See "Running the System Diagnostics" on page 118.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s

Guide for more information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure

an optional RAID card. For more information, see the documentation for your RAID card.

12 About Your System

Page 13

Table 1-1. Keystrokes for Accessing System Features (continued)

Keystroke Description

<Ctrl+S> Option is displayed only if you have PXE support enabled through the

System Setup Program (see "SATA Configuration Screen" on page 40 for options and descriptions for the information fields that appear on the SATA Configuration screen). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this

keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the System" on page 54.) Table 1-2 provides component descriptions.

About Your System 13

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Figure 1-1. Front-Panel Features and Indicators

14 About Your System

Page 15

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power-on indicator,

power button

The power button turns system power off and on.

NOTICE: If you turn off the system

using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see "Using the System Setup Program" on page 35 and the operating system's documentation.

The power-on indicator lights or blinks to indicate the status of power to the system.

The power-on indicator lights when the system is on. The indicator is off when the system is off and power is disconnected from the system. The indicator blinks when the system is on but in standby state, or when the system is off but is still connected to the power source.

To exit from the standby state, briefly press the power button.

About Your System 15

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Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

2 Diagnostic

indicators (4)

3 USB connectors (2) Connect USB 2.0-compliant devices to

The diagnostic indicators aid in diagnosing and troubleshooting the system. For more information, see "Diagnostics Indicator Codes" on page 29.

the system.

4 Hard-drive activity

indicator

5 Video connector Connects a monitor to the system.

6 System status

indicator

7 System

identification button

8 Hard drive 1 Optional 3.5-inch SAS or SATA hard

9 Hard drive 0 A 3.5-inch SAS or SATA hard drive.

10 Optical drive Optional.

11 Bezel Optional

The green hard-drive activity indicator flashes when the hard drives are in use.

The blue system status indicator lights up during normal system operation.

The amber system status indicator flashes when the system needs attention due to a system problem.

You can use the system identification buttons on the front and back panels to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicators on the front and back panels blink until one of the buttons is pushed again.

You can also use the systems management software to cause the indicators to flash to identify a particular system.

drive.

16 About Your System

Page 17

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

12 NMI button The NMI button is used to troubleshoot

software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

About Your System 17

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Figure 1-2. Back-Panel Features and Indicators

324 67 101

1 power supply

connector

4 USB connectors (2) 5 Kensington lock 6 serial connector

7 video connector 8 NIC1 connector 9 NIC2 connector

10 expansion slots (2) 11 system status

2 keyboard connector 3 mouse connector

indicator

895

12 system identification

button

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

18 About Your System

Page 19

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off. The NIC is not connected to the network.

Link indicator is green. The NIC is connected to a valid link partner

Activity indicator is blinking yellow. Network data is being sent or received.

on the network.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-4 lists the system messages that can occur and the probable cause and corrective action for each message.

About Your System 19

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NOTE: If you receive a system message that is not listed in Table 1-4, check the

documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Table 1-4. System Messages

Message Causes Corrective Actions

Attempting to update Remote Configuration.

Please wait....

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

Data error The diskette drive or hard

Remote Configuration is in progress.

Remote BIOS update attempt failed.

NVRAM_CLR jumper is installed.

drive cannot read the data.

Wait until the process is complete.

Retry the BIOS update. If the problem persists, see "Getting Help" on page 127.

Check the System Setup configuration settings. See

"Using the System Setup Program

Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper locations.

For the operating system, run the appropriate utility to check the file structure of the diskette drive or hard drive.

See your operating system documentation for information on running these utilities.

" on page 35.

20 About Your System

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Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Decreasing available memory

Diskette read failure

Diskette subsystem reset failed

Drive not ready Diskette missing or

Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank.

One or more memory modules might be improperly seated or faulty.

Faulty or improperly inserted diskette.

Faulty diskette drive or optical drive controller.

improperly inserted in diskette drive.

The installed memory modules are not matched pairs.

Reinstall the memory modules and, if necessary, replace them. See "System Memory" on page 81.

See "Troubleshooting System Memory" on page 108.

Replace the diskette.

Ensure that the diskette drive and optical drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 and "Troubleshooting an Optical Drive" on page 110. If the problem persists, see "Getting Help" on page 127.

Reinsert or replace the diskette.

See "Memory Module Installation Guidelines" on page 81.

About Your System 21

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Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Error: Remote Access Controller initialization failure.

Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors.

Gate A20 failure Faulty keyboard controller

General failure The operating system is

Keyboard controller failure

Keyboard data line failure

Keyboard failure Keyboard stuck key

failure

Keyboard fuse has failed.

Faulty or improperly installed RAC.

Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.

(faulty system board).

unable to carry out the command.

Faulty keyboard controller (faulty system board).

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

Keyboard fuse has failed. Replace the keyboard.

Faulty system board. If the problem persists, the

Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" on page 113.

Replace the mouse. If the problem persists, replace the keyboard.

See "Getting Help" on page 127.

This message is usually followed by specific information. Take the appropriate action to resolve the problem.

See "Getting Help" on page 127.

Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help" on page 127.

system board is faulty. See "Getting Help" on page 127.

22 About Your System

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Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Manufacturing mode detected

Memory address line

value

, read

address

value

failure at read expecting

Memory double word logic failure at

address

expecting Memory odd/even

logic failure at

start address

System is incorrectly configured.

Faulty or improperly

installed memory modules, or faulty system board.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

end address

Memory write/read

value

address

value

failure at read expecting

Memory tests terminated by keystroke

No boot device available

The spacebar was pressed during POST to terminate the memory test.

The system cannot find the diskette or hard drive.

Information only.

If the diskette drive is your boot device, ensure that a bootable disk is in the drive.

If the hard drive is your boot device, ensure that the hard drive is installed, properly seated, and partitioned as a boot device.

Enter the System Setup program and verify the boot sequence information. See your Hardware Owner’s Manual for details.

About Your System 23

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Table 1-4. System Messages (continued)

Message Causes Corrective Actions

No boot sector on hard-disk drive

No timer tick interrupt

Not a boot diskette The operating system is

Option ROM Checksum Error

The system configuration information in the System Setup program might be incorrect.

A chip on the system board might be malfunctioning.

trying to boot from a diskette that does not have a bootable operating system installed on it.

PCI device BIOS (Option ROM) checksum failure is detected during shadowing.

Enter the System Setup program and verify the system configuration information for the hard drive. See your Hardware Owner’s Manual for details.

If the message continues to appear after verifying the information in the System Setup program, the operating system might have been corrupted. Reinstall the operating system. See your operating system documentation for reinstallation information.

Run the system diagnostics. See "Running the System Diagnostics" on page 117.

Insert a diskette that has a bootable operating system.

Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

24 About Your System

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Table 1-4. System Messages (continued)

Message Causes Corrective Actions

PCIe Degraded Link Width Error: Embedded

Bus# Expected Link Width

is Actual Link Width

is PCIe Degraded Link

Width Error: Slot Expected Link Width

is Actual Link Width

is PCIe Training

Error: Embedded Bus#

PCIe Training Error: Slot

/Dev#nn/Func

Faulty or improperly installed PCIe card.

Faulty or improperly

installed PCIe card in the specified slot number.

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Reseat the PCIe cards. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

Reseat the PCIe cards. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

About Your System 25

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Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Plug & Play Configuration Error

Read fault Requested sector

not found

Remote Configuration update attempt failed

SATA port 0/1/2 hard disk drive configuration error

SATA port 0/1/2 hard disk drive failure

SATA port 0/1/2 hard disk drive auto-sensing error

Error encountered in initializing PCI device; faulty system board.

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System could not implement Remote Configuration request.

Faulty drive. Parameters failure.

Faulty drive. INT13 call failure from the drive.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 113. If the problem persists, see "Getting Help" on page 127.

Replace the diskette. Ensure that the diskette and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 111.

26 About Your System

Page 27

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

SATA Port 0/1/2 hard disk not found

Sector not found Seek error Seek operation

failed

Shutdown failure Shutdown test failure. Ensure that all memory

The amount of system memory has changed.

Time-of-day clock stopped

SATA Port 0/1/2 set as Auto, no disk installed.

Faulty diskette or hard drive.

Faulty memory module.

Information only, if you have changed the memory configuration.

Faulty memory module. See "Troubleshooting

Faulty battery; faulty system board.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 35.

See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive installed in your system.

modules are properly installed. See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

See "Troubleshooting the System Battery" on page 106. If the problem persists, see "Getting Help" on page 127.

About Your System 27

Page 28

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Time-of-day not set

- please run SETUP program

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Utility partition not available

Warning! No micro code update loaded for processor 0

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on

Faulty or improperly installed memory modules or faulty system board.

Utility partition is not available on the hard disk

Micro code update failed. Update the BIOS firmware.

Check the Time and Date settings. See "Using the System Setup Program" on page 35. If the problem persists, see "Troubleshooting the System Battery" on page 106.

page 127.

Ensure that all memory modules are properly installed. See "Memory Module Installation Guidelines" on page 81. If the problem persists, see "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

See "Getting Help" on page 127.

28 About Your System

Page 29

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Write fault Write fault on

selected drive

Faulty diskette, diskette drive, hard drive.

Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive(s) installed in your system.

Diagnostics Indicator Codes

The four diagnostics indicators on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes.

Table 1-5. Diagnostic Indicator Codes

Code Causes Corrective Action

Possible processor failure.

See "Troubleshooting the Microprocessor" on page 114.

A B C D

= yellow = green = off

Memory failure. See "Troubleshooting System

Memory" on page 108.

Possible expansion card failure.

See "Troubleshooting Expansion Cards" on page 113.

About Your System 29

Page 30

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Possible video card failure.

See "Troubleshooting Expansion Cards" on page 113.

A B C D

Diskette drive or hard drive failure.

Possible USB failure. See "Troubleshooting a USB Device"

No memory modules detected.

System board failure. See "Getting Help" on page 127.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Ensure that the diskette drive and hard-drive are properly connected. See "Installing a Hard Drive" on page 67 for information on the drives installed in your system.

on page 102.

See "Troubleshooting System Memory" on page 108.

See "Troubleshooting IRQ Assignment Conflicts" on page 98. If the problem persists, see "Getting Help" on page 127.

= yellow = green = off

30 About Your System

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Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Possible expansion card failure.

See "Troubleshooting Expansion Cards" on page 113.

A B C D

Other failure. Ensure that the optical drive and

hard drives are properly connected.

A B C D

The system is in a normal operating condition after POST.

See "Troubleshooting Your System" on page 97 for the appropriate drive installed in your system.

If the problem persists, see "Getting Help" on page 127.

Information only.

= yellow = green = off

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the

system does not issue beep codes related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Table 1-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 127.

About Your System 31

Page 32

Table 1-6. System Beep Codes

Code Cause Corrective Action

1-1-2 CPU register test failure See "Troubleshooting the Microprocessor"

on page 114.

1-1-3 CMOS write/read failure;

faulty system board

1-1-4 BIOS error Reflash the BIOS.

1-2-1 Programmable interval-timer

failure; faulty system board

1-2-2 DMA initialization failure See "Troubleshooting System Memory" on

1-2-3 DMA page register write/read

failure

1-3-1 Main-memory refresh

verification failure

1-3-2 No memory installed

1-3-3 Chip or data line failure in the

first 64 KB of main memory

1-3-4 Odd/even logic failure in the

first 64 KB of main memory

1-4-1 Address line failure in the first

64 KB of main memory

1-4-2 Parity failure in the first 64 KB

of main memory

1-4-3 Fail-safe timer test failure

1-4-4 Software NMI port test failure

2-1-1 through 2-4-4

Bit failure in the first 64 KB of main memory

Faulty system board. See "Getting Help" on page 127.

page 108.

32 About Your System

Page 33

Table 1-6. System Beep Codes (continued)

Code Cause Corrective Action

3-1-1 Slave DMA-register failure Faulty system board. See "Getting Help"

3-1-2 Master DMA-register failure

3-1-3 Master interrupt-mask register

failure

3-1-4 Slave interrupt-mask register

failure

3-2-2 Interrupt vector loading

failure

3-2-4 Keyboard-controller test

failure

3-3-1 CMOS failure

3-3-2 System configuration check

failure

3-3-3 Keyboard controller not

detected

3-3-4 Video memory test failure

3-4-1 Screen initialization failure

3-4-2 Screen-retrace test failure

3-4-3 Video ROM search failure

4-2-1 No timer tick Faulty system board. See "Getting Help"

4-2-2 Shutdown test failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in

protected mode

4-3-1 Improperly installed or faulty

memory modules

4-3-2 No memory modules installed

in the first memory module connector

on page 127.

See "Troubleshooting Expansion Cards" on page 113.

See "Troubleshooting System Memory" on page 108.

Install a memory module in the first memory module connector. See "System Memory" on page 81.

About Your System 33

Page 34

Table 1-6. System Beep Codes (continued)

Code Cause Corrective Action

4-3-3 Faulty system board Faulty system board. See "Getting Help"

on page 127.

4-3-4 Time-of-day clock stopped See "Troubleshooting System Memory" on

page 108. If the problem persists, see "Getting Help" on page 127.

4-4-1 Super I/O chip failure; faulty

system board

4-4-4 Cache test failure; faulty

processor

Faulty system board. See "Getting Help" on page 127.

See "Troubleshooting the Microprocessor" on page 114.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing

y (yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating

system. For more information, see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 127, and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

34 About Your System

Page 35

Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

Turn on or restart your system.

Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that

accompanied your operating system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 19 for an explanation of the message and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a

message the first time you start your system.

Using the System Setup Program 35

Page 36

Using the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.

Table 2-1. System Setup Program Navigation Keys

Keys Action

Up arrow or <Shift><Tab> Moves to the previous field.

Down arrow or <Tab> Moves to the next field.

Spacebar, <+>, < right arrows

<Esc> Exits the System Setup program and restarts the

<F1> Displays the System Setup program

NOTE: For most of the options, any changes that you make are recorded but do not

take effect until you restart the system.

–>, left and

Cycles through the settings in a field. In many fields, you can also type the appropriate value.

system if any changes were made.

's help file.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

36 Using the System Setup Program

Page 37

Figure 2-1. Main System Setup Program Screen

Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen.

NOTE: The System Setup program defaults are listed under their respective

options, where applicable.

Table 2-2. System Setup Program Options

Option Description

System Time Resets the time on the system's internal clock.

System Date Resets the date on the system's internal calendar.

Memory Information See "Memory Information Screen" on page 39.

CPU Information See "CPU Information Screen" on page 39.

SATA Configuration See "SATA Configuration Screen" on page 40

Boot Sequence Determines the order in which the system searches for boot

devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network.

Hard-Disk Drive Sequence

Determines the order in which the system searches the hard drives during system startup. The selections depend on the hard drives installed in your system.

Using the System Setup Program 37

Page 38

Table 2-2. System Setup Program Options (continued)

Option Description

USB Flash Drive Emulation Type

Auto

default)

(

Boot Sequence Retry (

Disabled

Integrated Devices See "Integrated Devices Screen" on page 41.

PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the

Console Redirection See "Console Redirection Screen" on page 42.

System Security Displays a screen to configure the system password and

Keyboard NumLock (On default)

Report Keyboard Errors (Report default)

default)

Determines the emulation type for a USB flash drive. Floppy allows the USB flash drive to act as a removable floppy disk, and it will be assigned a drive letter of A: or B:.

Hard disk allows the USB flash drive to act as a hard drive. Auto automatically chooses an emulation type.

Enables or disables retrying the boot sequence that was specified in the Boot Sequence option.

integrated devices on the PCI bus, and any installed expansion cards that require an IRQ.

setup password features. See "Using the System Password" on page 45 and "Using the Setup Password" on page 48 for more information.

Determines whether your system starts up with the NumLock mode activated on 101– or 102–key keyboards (does not apply to 84-key keyboards).

Enables or disables reporting of keyboard errors during the POST. Enable this option for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.

38 Using the System Setup Program

Page 39

Memory Information Screen

Table 2-3 lists the options and descriptions for the information fields that appear on the

Table 2-3. Memory Information Screen

Option Description

System Memory Size Displays the amount of main memory in the system.

System Memory Type Displays the type of memory installed in the system.

System Memory Speed Displays the clock frequency of the main memory.

Video Memory Displays the amount of video memory.

System Memory Testing (Enabled default)

Memory Information

When set to Enabled, system memory tests are conducted. When set to Disabled, the memory tests are not performed.

screen.

CPU Information Screen

Table 2-4 lists the options and descriptions for the information fields that appear on the

Table 2-4. CPU Information Screen

Option Description

64-bit Specifies if the installed processor supports Intel

Core Speed Displays the clock speed of the processor.

Bus Speed Displays the bus speed of the processor.

Logical Processor (Enabled default)

Virtualization Technology (Disabled default)

CPU Information

extensions.

Displays when the processor supports Hyper-Threading technology. Enabled permits all logical processors to be used by the operating system. Only the first logical processor is used by the operating system if Disabled is selected.

Displays when the processor(s) support Virtualization Technology. Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology.

screen.

64-bit

Using the System Setup Program 39

Page 40

Table 2-4. CPU Information Screen (continued)

Option Description

Adjacent Cache Line Prefetch (Enabled default)

Hardware Prefetcher (Enabled default)

Demand-Based Power Management (Disabled default)

Processor 0 ID Displays the family and model number of the processor.

Processor Name Display

Level 2 Cache

Number of Cores

Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access.

Enables or disables the hardware prefetcher.

When set to Enabled, the CPU Performance State Tables are reported to the operating system. When set to Disabled, the Performance State Tables are not reported to the operating system.

If the processor does not support Demand-Based Power Management, this field is read-only.

Displays the CPU name of the installed Processor 0.

Displays the amount of cache memory for the processor.

Displays the number of cores in the processor.

SATA Configuration Screen

Table 2-5 lists the options and descriptions for the information fields that appear on the

SATA Configuration

screen.

Table 2-5. SATA Configuration Screen

Option Description

Embedded SATA

Port X

Model

Drive Type

Capacity

Enables (

Displays the drive model of the selected hard drive.

Displays the drive type of the selected hard drive.

Displays the total capacity of the selected hard drive.

ATA Mode

Auto

40 Using the System Setup Program

) or disables (

Off

) all SATA ports

Off

) the SATA hard drive in

Por t

Page 41

Integrated Devices Screen

Table 2-6 lists the options and descriptions for the information fields that appear on the

Table 2-6. Integrated Devices Screen Options

Option Description

User Accessible USB Ports (All Ports On default)

Embedded Gb NIC (Enabled with PXE default)

MAC Address

Secondary Embedded Gb NIC (Enabled without PXE default)

Secondary NIC MAC Address

OS Watchdog Timer (Disabled default)

Integrated Devices

Enables or disables the user accessible USB ports. Options are All Ports On, Only Back Ports On, or All Ports Off.

Enables or disables the system's integrated NIC. Options are Enabled with PXE, Enabled without PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings.

Enables or disables the system's secondary integrated NIC. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

Displays the MAC address for the secondary integrated 10/100/1000 NIC. This field does not have user-selectable settings.

If the system stops responding, the watchdog timer aids in recovery of the OS. When set to Enabled, the OS is allowed to initialize the timer. When set to Disabled, the timer has no effect on the system.

screen.

Using the System Setup Program 41

Page 42

Table 2-6. Integrated Devices Screen Options (continued)

Option Description

Serial Port 1 (COM1 default)

Speaker (On default)

Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC, and Off. If an optional remote

access controller (RAC) is installed in the system, RAC is an additional option.

Serial Port shares three usage models. For standard usage, Serial Port attempts to use COM1 first, and then COM3.

For BMC usage, serial port 1 uses the COM1 address and communication can be either via the serial port or the integrated shared NIC. RAC control uses only the COM1 address.

The COM1/BMC setting allows you to toggle the system between a COM1 setting and BMC Serial setting. In this mode, press <ESC> to enter the BMC Serial setting and press <ESC><q> to return to the COM1 setting.

Off and COM3 are not available options when Console Redirection is set to use Serial Port 1.

Enables or disables the system internal speaker.

Console Redirection Screen

Table 2-7 lists the options and descriptions for the information fields that appear on the

Console Redirection

screen.

Table 2-7. Console Redirection Screen Options

Option Description

Console Redirection (Off default)

Failsafe Baud Rate

115200

(

Remote Terminal Type (VT 100/VT 220 default)

Redirection After Boot (Enabled default)

default)

Sets the console redirection feature to Off or Serial Port 1.

Displays if the failsafe baud rate is used for console redirection.

Select either VT 100/VT 220 or ANSI.

Enables or disables console redirection after your system restarts.

42 Using the System Setup Program

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System Security Screen

Table 2-8 lists the options and descriptions for the information fields that appear on the

Table 2-8. System Security Screen Options

Option Description

System Password Displays the current status of your system's password security

Setup Password Restricts access to the System Setup program in the same way

Password Status Setting the Setup Password option to Enabled prevents the

System Security

feature and allows you to assign and verify a new system password.

screen.

NOTE: See "Using the System Password" on page 45 for

instructions on assigning a system password and using or changing an existing system password.

that you restrict access to your system using the system password feature.

NOTE: See "Using the Setup Password" on page 48 for instructions

on assigning a setup password and using or changing an existing setup password.

system password from being changed or disabled at system start-up.

To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and the system password cannot be disabled at system start-up by pressing <Ctrl><Enter>.

To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option.

Using the System Setup Program 43

Page 44

Table 2-8. System Security Screen Options (continued)

Option Description

Power Button Turns system's power off and on.

• If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

• If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The button is enabled in the System Setup program. When disabled, the button can only turn on system power.

NOTE: You can still turn on the system by using the power button,

even if the Power Button option is set to Disabled.

NMI Button This field enables/disables the NMI button on the front panel.

NOTICE: Use the NMI button only if directed to do so by

qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.

Sets the NMI feature On or Off.

AC Power Recovery (

Last

default)

Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.

Exit Screen

After you press <Esc> to exit the System Setup program, the displays the following options:

•

Save Changes and Exit

•

Discard Changes and Exit

•

Return to Setup

44 Using the System Setup Program

Exit

screen

Page 45

System and Setup Password Features

NOTICE: The password features provide a basic level of security for the data on

your system. If your data requires more security, use additional forms of protection, such as data encryption programs.

NOTICE: Anyone can access the data stored on your system if you leave the

system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.

Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.

To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 47). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 125.

Using the System Password

After a system password is assigned, only those who know the password have full use of the system. When the

System Password

system prompts you for the system password after the system starts.

option is set to

Enabled

, the

Assigning a System Password

Before you assign a system password, enter the System Setup program and check

System Password

the

When a system password is assigned, the setting shown for the option is

Enabled

you can change the system password. If the

option.

. If the setting shown for the

Password Status

System Password

Password Status is Unlocked

option is

Locked

, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is

Disabled

, and you cannot

change or enter a new system password.

Using the System Setup Program 45

Page 46

When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the

System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password:

Verify that the

Highlight the

Type your new system password.

Password Status

System Password

option is set to

Unlocked

option and press <Enter>.

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key.

NOTE: To escape from the field without assigning a system password, press

<Enter> to move to another field, or press <Esc> at any time prior to completing step 5.

Press <Enter>.

To confirm your password, type it a second time and press <Enter>.

The setting shown for the

System Password

changes to

Enabled

. Exit the

System Setup program and begin using your system.

Either reboot your system now for your password protection to take effect or continue working.

NOTE: Password protection does not take effect until you reboot the system.

Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on

page 48), the system accepts your setup password as an alternate system password.

When the

Password Status

option is set to

Unlocked

, you have the option to

leave the password security enabled or to disable the password security.

46 Using the System Setup Program

Page 47

To leave the password security enabled:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Enter>.

To disable the password security:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Ctrl><Enter>.

When the

Password Status

option is set to

Locked

whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.

After you type the correct system password and press <Enter>, your system operates as usual.

If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system.

Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.

NOTE: You can use the Password Status option in conjunction with the System

Password and Setup Password options to further protect your system from

unauthorized changes.

Deleting or Changing an Existing System Password

When prompted, press <Ctrl><Enter> to disable the existing system password.

If you are asked to enter your setup password, contact your network administrator.

Enter the System Setup program by pressing <F2> during POST.

Select the option is set to

When prompted, type the system password.

System Security

Unlocked

screen field to verify that the

Using the System Setup Program 47

Password Status

Page 48

Confirm that

Not Enabled

password has been deleted. If

Password

Not Enabled

is displayed for the

System Password

Enabled

is displayed for the

System Password

option, the system

System

option.

option, press the <Alt><b> key combination to restart the

system, and then repeat steps 2 through 5.

Using the Setup Password

Assigning a Setup Password

You can assign (or change) a setup password only when the option is set to

Password

option and press the <+> or

Not Enabled

. To assign a setup password, highlight the

<–>

key. The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.

NOTE: The setup password can be the same as the system password. If the two

passwords are different, the setup password can be used as an alternate system password. However, the system password cannot be used in place of the setup password.

You can use up to 32 characters in your password.

As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

After you verify the password, the

Setup Password

setting changes to The next time you enter the System Setup program, the system prompts you for the setup password.

A change to the

Setup Password

option becomes effective immediately

(restarting the system is not required).

Setup Password

Setup

Enabled

Operating With a Setup Password Enabled

Setup Password

is set to

Enabled

, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

48 Using the System Setup Program

Page 49

If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If

System Password

Status

option, you can assign a system password (however, you cannot disable or

change an existing system password).

NOTE: You can use the Password Status option in conjunction with the Setup

Password option to protect the system password from unauthorized changes.

Deleting or Changing an Existing Setup Password

Enter the System Setup program and select the

Highlight the password window, and press <Enter> twice to clear the existing setup password.

The setting changes to

If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 48.

is not set to

Setup Password

Enabled

Not Enabled

and is not locked through the

System Security

option, press <Enter> to access the setup

Password

option.

Disabling a Forgotten Password

See "Disabling a Forgotten Password" on page 125.

Baseboard Management Controller Configuration

The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features:

• Uses the system’s serial port and integrated NIC

• Fault logging and SNMP alerting

• Access to system event log and sensor status

• Control of system functions including power on and off

• Support is independent of the system’s power or operating state

• Provides text console redirection for system setup, text-based utilities, and operating system consoles

NOTE: To remotely access the BMC through the integrated NIC, you must connect

the network connection to integrated NIC1.

Using the System Setup Program 49

Page 50

For additional information on using BMC, see the documentation for the BMC and systems management applications.

Entering the BMC Setup Module

Turn on or restart your system.

Press <

If your operating system begins to load before you press < allow the system to finish booting, and then restart your system and try again.

Ctrl-E

> when prompted after POST.

Crtl-E

BMC Setup Module Options

For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the

BMC User’s Guide

50 Using the System Setup Program

Page 51

Installing System Components

This section describes how to install the following system components:

• Cooling shroud

• System battery

• Optical drive

• Hard drives

• Fan assembly

• Optional PCI fan

• Power supply

•Expansion cards

• Riser card

• System memory

• Processor

• Control panel

• System board

Recommended Tools

You may need the following items to perform the procedures in this section:

• Key to the system keylock

• Wrist grounding strap

• #2 Phillips screwdriver

Inside the System

In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.

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Figure 3-1. Inside the System

1 optical drive (optional) 2 PCI fan (optional) 3 riser card

4 PCI expansion card

(optional)

7 power supply 8 processor fan module 9 hard drive 1

10 hard drive 0

5 processor and heat

sink

6 memory modules (4)

The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the system board. Using a riser card, the system can accommodate two expansion cards. The peripheral bays provide space for up to two hard drives and an optional optical drive. Power is supplied to the system board and drives through one nonredundant power supply.

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Opening and Closing the System

The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover.

Removing the Bezel

Unlock the bezel. See Figure 3-2.

Unlatch the left end of the bezel and rotate it away from the front panel.

Unhook the right end of the bezel and pull the bezel away from the system.

Figure 3-2. Installing and Removing the Optional Bezel

1 key lock 2 bezel

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Installing the Bezel

Hook the right end of the bezel into the bezel slot on the right side of the system front plate

Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch.

Lock the bezel.

Opening the System

CAUTION: Only trained service technicians are authorized to remove the system

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Extend the system out of the rack to the locked position. If the system is installed on static rails, remove the system from the rack and place it on a work surface.

To remove the system cover, loosen the thumbscrew at the back of the system. See Figure 3-3.

Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on both sides.

Carefully lift the cover away from the system.

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Figure 3-3. Installing and Removing the System Cover

1 system cover 2 thumbscrew

Closing the System

Ensure that you did not leave tools or parts inside the system.

Place the cover over the sides of the chassis, and slide the cover forward.

Tighten the thumbscrew at the back of the system to secure the cover. See Figure 3-3.

Replace the system in the rack, and reconnect the peripheral cables.

Reconnect the system to the electrical outlet, and turn on the system.

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Cooling Shroud

The cooling shroud covers the processor and system battery and provides air flow to these components and the system memory.

Removing the Cooling Shroud

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

While grasping the cooling shroud, press the release latch and lift the shroud away from the fan assembly. See Figure 3-4.

Remove the cooling shroud.

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Figure 3-4. Installing and Removing the Cooling Shroud

1 tab 2 release latch 3 cooling shroud

Installing the Cooling Shroud

Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure 3-4.

Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly.

Close the system. See "Closing the System" on page 55.

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System Battery

Replacing the System Battery

CAUTION: Only trained service technicians are authorized to remove the system

Enter the System Setup program and, if possible, make a printed copy of the System Setup screens.

See "Using the System Setup Program" on page 35.

Open the system. See "Opening the System" on page 54.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 56.

Remove the riser card. See "Removing the Riser Card" on page 79.

Locate the battery on the system board. See Figure 6-2 for the battery location.

Grasp the battery with your fingers and pull it out of the battery socket. See Figure 3-5.

Push the new battery into the battery socket as shown in Figure 3-5.

NOTE: The side of the battery labeled "+" must face toward the open side of

the battery socket.

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Figure 3-5. Replacing the Battery

1 battery 2 battery socket 3 retention tab

Reinstall the riser card. See "Installing the Riser Card" on page 80.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.

Close the system. See "Closing the System" on page 55.

Enter the System Setup program to confirm that the battery operates properly.

From the main screen, select

System Time

to enter the correct time and

date.

Also, re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.

To test the newly installed battery, see "Troubleshooting the System Battery" on page 106.

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Optical Drive

The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of hard drive 0. An interposer card is connected to the back of the drive which allows the drive to be connected to the SATA_2 connector on the system board.

Removing the Optical Drive

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Disconnect the power and interface cables from the optical drive's interposer card.

Pull the two captive fasteners that secure the interposer card to the hard drive 0 carrier. See Figure 3-6.

Disconnect the interposer card from the optical drive.

Press the bracket release lever that secures the optical drive to the hard drive 0 carrier. See Figure 3-6.

Lift and tilt the optical drive up and out of the bracket as shown in Figure 3-6.

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Figure 3-6. Removing and Installing the Optional Optical Drive

1 interposer board 2 captive fasteners (2) 3 interface cable

4 power cable 5 retaining pins (4) 6 mounting holes (4)

7 bracket release lever 8 hard drive 0

Installing the Optical Drive

CAUTION: Only trained service technicians are authorized to remove the system

Align the optical drive's mounting holes with the retaining pins on the hard drive 0 bracket. See Figure 3-6.

Rotate the drive downward until it snaps into place.

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Connect the interposer card to the optical drive.

Push the plungers into the captive fastener barrels until they snap into place.

Connect the interface and power cables to the optical drive's interposer card.

Close the system. See "Closing the System" on page 55.

Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" on page 35. To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller:

• For systems using the integrated hard-drive controller, the master drive (drive 0) must be connected to the SATA_0 connector on the system board. To identify system board connectors, see Figure 6-2.

• For systems with a SAS controller installed, the hard drive must be connected to the SAS controller card. See the documentation that accompanied the controller card.

• To boot from a SAS RAID array, the drive must be connected to the RAID controller card. See the documentation that accompanied the controller card.

Hard Drives

Your system contains up to two non-hot-pluggable SATA or SAS hard drives. If your system contains SAS hard drives, they must be connected to a SAS controller card. The cables for hard drive 1 are routed through a cable clamp mounted to the chassis.

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Removing a Hard Drive

The procedures for removing and installing SATA or SAS hard drives are the same.

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

If applicable, remove the optical drive.

Remove the optical drive if you are removing hard drive 0. See "Removing the Optical Drive" on page 60.

Disconnect the power and interface cables from the hard drive.

The interface cables for SATA hard drives are connected to the system board. See Figure 6-2 for the location of the system board connectors.

The interface cables for SAS hard drives are connected to a controller card.

Pull up on the plunger that secures the hard-drive carrier to the chassis. See Figure 3-7 and Figure 3-8.

Slide the hard-drive carrier backward and lift the carrier out of the chassis. See Figure 3-7 and Figure 3-8.

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Figure 3-7. Removing the HDD0 Hard-Drive Carrier

1 HDD0 hard-drive

carrier

4 plunger 5 notches (4) 6 tabs (4)

2 power cable 3 interface cable

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Figure 3-8. Removing the HDD1 Hard-Drive Carrier

1 HDD1 hard-drive

carrier

4 interface cable 5 notches (4) 6 tabs (4)

Using a #2 Phillips screwdriver, remove the four screws that secure the

2 plunger 3 power cable

hard drive to the carrier and remove the drive from the carrier. See Figure 3-9 and Figure 3-10.

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Figure 3-9. Removing the Hard Drive From the HDD0 Drive Carrier

1 HDD0 hard-drive carrier 2 screws (4) 3 hard drive

4 mounting holes (4)

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Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier

1 HDD1 hard-drive carrier 2 screws (4) 3 hard drive

4 mounting holes (4)

Installing a Hard Drive

CAUTION: Only trained service technicians are authorized to remove the system

Align the hard-drive mounting holes with the holes in the drive carrier.

Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 3-10.

Align the hard-drive carrier so that the tabs on the chassis slide into the notches in the carrier. See Figure 3-7.

Slide the carrier forward until it stops.

Press down on the plunger to secure the hard-drive carrier to the chassis. See Figure 3-7 and Figure 3-8.

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Connect the power and interface cables to the new drive:

• If no SAS controller card is present, attach SATA interface cables to

the hard drives and the SATA connectors on the system board. Connect hard drive 0 to the SATA_0 connector and hard drive 1 to the SATA_1 connector. See Figure 6-2 for the location of the SATA connectors.

• If a SAS controller card is present, attach the HDD0 cable from the

SAS controller to hard drive 0 and attach the HDD1 cable to hard drive 1. See the controller card documentation for further information.

Install the CD drive.

Install the CD drive if you are removing hard drive 0. See "Installing the Optical Drive" on page 61.

Close the system. See "Closing the System" on page 55.

Installing a SAS Controller Card

See "Installing an Expansion Card" on page 75 for general instructions about installing the controller card. See the controller card documentation for specific information on installing and configuring the card.

NOTICE: If your SAS controller has an external storage connector, you must install

the optional PCI fan assembly in your system to maintain the proper cooling environment. Failure to install the fan assembly could result in the system overheating and shutting down unexpectedly. See "Installing the PCI Fan Assembly" on page 72 for instructions on installing the PCI fan assembly.

Fan Assembly

The fan assembly contains two fans and provides cooling for the processor and memory modules.

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Removing the Fan Assembly

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 56.

Disconnect the fan assembly’s power cable from the system board. See Figure 3-11.

Remove the data cable from hard drive 1 if installed. See Figure 3-11.

Remove the hard drive 0 power cable if installed.

Pull the cables out of the fan assembly’s cable tray. See Figure 3-11.

While pressing the two release levers on the fan assembly, lift the fan assembly off of the two securing posts and out of the chassis. See Figure 3-11.

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Figure 3-11. Installing and Removing the Fan Assembly

1 release levers (2) 2 power cable 3 securing posts (2)

4 hard drive 1 data cable 5 cable tray

Installing the Fan Assembly

Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 3-11.

Lower the fan assembly until the release levers snap onto the securing posts.

Route the cables in the fan assembly cable tray. See Figure 3-11.

Reconnect the hard drive 1 data cable to the hard drive. See Figure 3-11.

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Reconnect the fan assembly power cable to the system board.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.

Close the system. See "Closing the System" on page 55.

Optional PCI Fan Assembly

The optional PCI fan module provides cooling for the expansion cards.

NOTICE: Your system requires the PCI fan assembly if your system has a SAS

controller that can be connected to an external storage system. Removing the fan assembly or disabling the fan could result in your system overheating and shutting down unexpectedly.

Removing the PCI Fan Assembly

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Disconnect the following cables from the system board and SAS controller (if present):

• fan power cable

• intrusion switch cable

• hard drive interface cables

• control panel interface cable

• optical drive interface cable (if present)

Pull the interface cables through the panel cutout and fold them out of the way. See Figure 3-12.

Using a #2 Phillips screwdriver, remove the two screws securing the PCI fan assembly to the chassis. See Figure 3-12.

Remove the fan assembly from the system.

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Figure 3-12. Installing and Removing the PCI Fan Assembly

1 PCI fan assembly 2 screws (2) 3 panel cutout

4 chassis intrusion switch

Installing the PCI Fan Assembly

Align the fan assembly with the screw holes on the chassis and use a #2 Phillips screwdriver to install the two mounting screws. See Figure 3-12.

Connect the fan’s power cable to the PCI FAN connector on the system board. See Figure 6-2 for the location of the connector.

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Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board. See Figure 6-2 for the location of the connector.

Route all interface connectors through the panel cutout.

Connect the hard-drive connectors to the SATA connectors on the system board or to the SAS controller, if present. See "Installing a Hard Drive" on page 67.

Connect the control panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the connector.

Connect the optical drive interface cable to the SATA_2 connector on the system board. See Figure 6-2 for the location of the connector.

Close the system. See "Closing the System" on page 55.

Power Supply

The system supports a single nonredundant power supply.

Removing the Power Supply

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Disconnect the following power supply cables:

P3 from the hard drive cable harness

P2 from system board connector 12V

P1 from system board connector PWR_CONN

Using a #2 Phillips screwdriver, remove the screw at the front of the power supply that secures the power supply to the chassis. See Figure 3-13.

Slide the power supply forward and lift straight up to remove the power supply from the chassis.

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Figure 3-13. Installing and Removing the Power Supply

1 screw 2 P1 connector 3 P2 connector

4 power supply 5 pins (4) 6 securing brackets (4)

7 P3 connector

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Installing the Power Supply

Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets.

Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the power supply to the chassis.

Connect the following power supply cables:

P3 to the hard drive cable harness

P2 to the system board connector 12V

P1 to the system board connector PWR_CONN

Close the system. See "Closing the System" on page 55.

Expansion Cards

The system is available with an optional PCIe riser card or PCI-X/PCIe riser card. The PCIe riser card contains two PCIe expansion slots with x8-lane connectors—slot 1 has x4-lane capability and slot 2 has x8-lane capability. The PCI-X/PCIe riser card provides one PCI-X expansion slot and one PCIe x8-lane expansion slot. If you are installing a remote access controller card, it must be installed in the upper slot of a PCI-X/PCIe riser card. See "PCIe Riser Card Connectors" on page 124 for the locations of the expansion-card slots on the two types of riser cards.

Installing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Remove the expansion-card retainer adjacent to the expansion card slots. See Figure 3-14.

Slide the expansion-card sliding retainer to the retracted or open position. See Figure 3-15.

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Remove the filler bracket on the slot you will be using.

NOTE: Keep this bracket if you need to remove the expansion card. Filler

brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Insert the expansion card firmly into the expansion-card connector on the riser card until the card is fully seated.

NOTE: Ensure that the expansion-card bracket is also inserted into the

securing slot on the chassis's back panel.

Replace the expansion-card retainer. See Figure 3-14.

Slide the expansion-card sliding retainer to the closed position so that it engages the edge of the expansion card. See Figure 3-15.

Connect any internal or external cable(s) to the expansion card.

NOTE: You may need to remove the riser card in order to install certain

expansion cards with internal connectors. See "Riser Card" on page 79.

Close the system. See "Closing the System" on page 55.

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Figure 3-14. Installing and Removing Expansion Cards

1 expansion-card

retainer

4 expansion-card

connector (on riser card)

2 slot 1 3 slot 2

5 expansion card

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Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer

1 expansion-card sliding

retainer

2 release tab 3 expansion card

Removing an Expansion Card

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Disconnect any internal or external cable(s) that are connected to the expansion card.

Lift the expansion-card retainer adjacent to the PCI slots. See Figure 3-14.

Slide the expansion-card sliding retainer to the retracted or open position. See Figure 3-15.

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Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of the expansion-card connector.

If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening.

NOTE: Filler brackets must be installed over empty expansion-card slots to

maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Replace the expansion-card retainer.

Close the system. See "Closing the System" on page 55.

Riser Card

The riser card provides two expansion-card slots. See "Expansion Cards" on page 75 for detailed information on the expansion-card slots.

Removing the Riser Card

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Remove any expansion card(s). See "Removing an Expansion Card" on page 78.

Using a #2 Phillips screwdriver, remove the two screws that secure the riser card to the chassis. See Figure 3-16.

Lift the riser card straight up and remove the riser card from the system.

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Figure 3-16. Installing and Removing the Riser Card

1 screws (2) 2 riser card

Installing the Riser Card

CAUTION: Only trained service technicians are authorized to remove the system

Insert the riser card firmly into the riser card connector on the system board until the riser card is fully seated.

Using a #2 Phillips screwdriver, install the two screws that secure the riser card to the system board.

Install any expansion card(s). See "Installing an Expansion Card" on page 75.

Close the system. See "Closing the System" on page 55.

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System Memory

The four memory module sockets are located on the system board adjacent to the power supply and can accommodate 512 MB to 8 GB of unbuffered ECC PC-5300/6400 (DDR2 667 or DDR 800) memory. See location of the memory module sockets.

You can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been exceeded, see "System Messages" on page 19 for more information. You can purchase memory upgrade kits from Dell.

NOTE: The memory modules must be PC-5300/6400 compliant.

Memory Module Installation Guidelines

The memory module sockets are arranged in banks (1 and 2) on two channels (A and B).

The memory module banks are identified as follows:

Bank 1: DIMM1_A and DIMM1_B

Bank 2: DIMM2_A and DIMM2_B

The memory module banks must be installed in identical pairs in configurations that have more than one memory module. For example, if socket DIMM1_A contains a 512-MB memory module, then the second memory module to be installed must be a 512-MB memory module in socket DIMM1_B.

Table 3-1 shows examples of different memory configurations, based on the following guidelines:

• The minimum memory configuration is 512 MB.

• If only one memory module is installed, it must be installed in the DIMM1_A socket.

• A bank must contain identical memory modules.

• Install the memory modules in bank 1 (DIMM1_ memory modules in bank 2 (DIMM2_

• Installing three memory modules is not supported.

Figure 6-2

) before installing

for the

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Table 3-1. Sample Memory Module Configurations

Total Memory DIMM1_A DIMM2_A DIMM1_B DIMM2_B

512 MB 512 MB None None None

1 GB 512 MB None 512 MB None

1 GB 1 GB None None None

2 GB 512 MB 512 MB 512 MB 512 MB

2 GB 1 GB None 1 GB None

3 GB 1 GB 512 MB 1 GB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

4 GB 2 GB None 2 GB None

5 GB 2 GB 512 MB 2 GB 512 MB

6 GB 2 GB 1 GB 2 GB 1 GB

8 GB 2 GB 2 GB 2 GB 2 GB

Installing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Locate the memory module sockets. See Figure 6-2.

Press the ejectors on the memory module socket down and out, as shown in Figure 3-17, to allow the memory module to be inserted into the socket.

Align the memory module's edge connector with the alignment keys of the memory module socket, and insert the memory module in the socket.

NOTE: The memory module socket has two alignment keys that allow you to

install the memory module in the socket in only one way.

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Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table 3-1 for valid memory configurations.

Close the system. See "Closing the System" on page 55.

(Optional) Press <F2> to enter the System Setup program, and check the

System Memory

setting on the main

System Setup

screen.

The system should have already changed the value to reflect the newly installed memory.

If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 117.

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Figure 3-17. Installing and Removing a Memory Module

1 memory module 2 memory module

socket ejectors (2)

4 alignment keys (2)

3socket

Removing Memory Modules

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Locate the memory module sockets. See Figure 6-2.

Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-17.

Close the system. See "Closing the System" on page 55.

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Processor

You can upgrade the processor to take advantage of future options in speed and functionality. The processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.

Replacing the Processor

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

NOTICE: Never remove the heat sink from a processor unless you intend to remove

the processor. The heat sink is necessary to maintain proper thermal conditions.

NOTE: When you remove the heat sink, the possibility exists that the processor

might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 56.

Using a #2 Phillips screwdriver, loosen the four captive screws that secure the heat sink to the system board. See Figure 3-18.

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Figure 3-18. Installing and Removing the Heat Sink

1 captive screws (4) 2 heat sink

Wait 30 seconds for the heat sink to loosen from the processor.

If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor.

Lift the heat sink off of the processor and set the heat sink aside.

Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure 3-19.

Open the processor cover. See Figure 3-19.

Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open position so that the socket is ready for the new processor. See Figure 3-19.

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Figure 3-19. Installing and Removing the Processor

1 processor socket

release lever

4 processor cover 5 pin-1 locators

Unpack the new processor.

Ensure that the processor socket release lever is in the fully open position.

Align the pin 1 corners of the processor and socket. See Figure 3-19.

2 processor socket 3 processor

NOTICE: You must position the processor correctly in the socket to avoid

damaging the processor and the system board when you turn on the system. Be careful not to touch or bend the pins on the socket.

Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it gently to seat it in the socket.

Close the processor cover.

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Rotate the release lever back down until it snaps into place, securing the processor cover.

Install the heat sink.

Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.

NOTE: Use the heat sink that you removed earlier in this procedure.

Apply thermal grease evenly to the top of the processor.

Place the heat sink onto the processor. See Figure 3-18.

Using a #2 Phillips screwdriver, tighten in a diagonal pattern the four captive screws that secure the heat sink to the system board. See Figure 3-18.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.

Close the system. See "Closing the System" on page 55.

As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program.

Press <F2> to enter the System Setup program, and check that the processor information

matches the new system configuration.

See "Using the System Setup Program" on page 35.

Run the system diagnostics to verify that the new processor operates correctly.

See "Running the System Diagnostics" on page 117 for information about running the diagnostics and troubleshooting processor problems.

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Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Assembly

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Disconnect the control panel cables. See Figure 3-20.

Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the chassis. See Figure 3-20.

Carefully lift the back of the control panel assembly to clear the chassis mounting studs, and remove the assembly from the system.

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Figure 3-20. Installing and Removing the Control Panel Assembly

1 control panel

assembly

4 mounting holes (2)

2 screws (2) 3 cables

Installing the Control Panel Assembly

CAUTION: Only trained service technicians are authorized to remove the system

Align the control panel assembly’s mounting holes with the chassis mounting holes. See Figure 3-20.

Using a #2 Phillips screwdriver, install the two screws that secure the control panel assembly to the chassis. See Figure 3-20.

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Connect the control panel cables. See Figure 3-20.

Close the system. See "Closing the System" on page 55.

System Board (Service-Only Procedure)

The system board and system board tray are removed and replaced as a single assembly.

Removing the System Board Assembly

CAUTION: Only trained service technicians are authorized to remove the system

Open the system. See "Opening the System" on page 54.

Remove the cooling shroud. See "Removing the Cooling Shroud" on page 56.

Remove the heat sink and processor. See "Replacing the Processor" on page 85.

Remove the memory modules. See "Removing Memory Modules" on page 84.

NOTE: As you remove the memory modules, record the memory module

socket locations to ensure proper installation.

If applicable, disconnect the optical drive interface cable from the IDE connector on the system board. See Figure 6-2.

Disconnect the control-panel interface cable from the FP_CONN1 connector on the system board. See Figure 6-2.

Disconnect the hard-drive interface cables:

If a SAS controller is installed, disconnect the interface cable from the controller card.

If the system hard drives are connected to the integrated controller, disconnect the interface cables from the SATA_0 and SATA_1 connectors on the board. See Figure 6-2.

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Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" on page 78.

Remove the riser card. See "Removing the Riser Card" on page 79.

Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system board.

Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board. See Figure 6-2.

Pull up on the plunger that secures the system board tray to the chassis floor. See Figure 3-21.

Using the tab on the system board tray, slide the system board forward (toward the front of the system) and lift the assembly up and out of the chassis. See Figure 3-21.

Lay the system board tray down on a smooth, nonconductive work surface.

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Figure 3-21. Installing and Removing the System Board

1 plunger 2 system board 3 system board tray

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Installing the System Board Assembly

CAUTION: Only trained service technicians are authorized to remove the system

Unpack the new system board assembly.

Align the system board tray so that the tabs on the chassis floor slide into the notches in the system board tray.

Slide the system board tray backward until it stops.

Press down on the plunger that secures the system board tray to the chassis. See Figure 3-21.

Connect the two power cables to the 12V and PWR_CONN connectors on the system board. See Figure 6-2.

Connect the chassis intrusion cable to the INTRUSION_SWITCH connector on the system board.

Install the riser card. See "Installing the Riser Card" on page 80.

Using a #2 Phillips screwdriver, tighten the two screws that secure the riser card to the system board.

Install any PCI expansion cards that you removed. See "Installing an Expansion Card" on page 75.

Connect the hard-drive interface cables:

If you installed a SAS controller, reconnect the interface cable to the controller card.

If your configuration uses the integrated controller, reconnect the hard drive 0 interface cable to the SATA_0 connector and the hard drive 1 interface cable to the SATA_1 connector on the system board. See Figure 6-2 for the location of the SATA connectors.

Install the processor and heat sink. See "Replacing the Processor" on page 85.

Install the memory modules. See "Installing Memory Modules" on page 82.

NOTE: Install the memory modules as noted in step 3 of the procedure in

"Removing the System Board Assembly" on page 91.

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Connect the control-panel interface cable to the FP_CONN1 connector on the system board. See Figure 6-2 for the location of the FP_CONN1 connector.

If applicable, connect the optical drive interface cable to the SATA_2 connector on the system card. See Figure 6-2 for the location of the SATA_2 connector.

Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.

Close the system. See "Closing the System" on page 55.

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Troubleshooting Your System

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Only trained service technicians are authorized to remove the system

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 4-1.

Table 4-1. Start-Up Routine Indications

Look/listen for: Action

An error message displayed on the monitor.

System status and diagnostic indicators

Alert messages from the systems management software.

The monitor's power indicator. See "Troubleshooting the Video Subsystem"

The keyboard indicators. See "Troubleshooting the Keyboard" on

See "System Messages" on page 19.

See "Front-Panel Features and Indicators" on page 13 and "Diagnostics Indicator Codes" on page 29.

See the systems management software documentation.

on page 99.

page 100.

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Table 4-1. Start-Up Routine Indications (continued)

Look/listen for: Action

The USB diskette drive activity indicator.

The USB CD drive activity indicator. See "Troubleshooting a USB Device" on

The optical drive activity indicator. See "Troubleshooting an Optical Drive" on

The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on

An unfamiliar constant scraping or grinding sound when you access a drive.

See "Troubleshooting a USB Device" on page 102.

page 102.

page 110.

page 111.

See

"Getting Help

" on page 127

Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 99.

Troubleshooting IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.

Table 4-2. IRQ Assignment Defaults

IRQ Line Assignment

IRQ0 System timer

IRQ1 Keyboard controller

IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15

IRQ3 Available

IRQ4 Serial port 1 (COM1 and COM3)

IRQ5 Available

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Table 4-2. IRQ Assignment Defaults (continued)

IRQ Line Assignment

IRQ6 Available

IRQ7 Available

IRQ8 Real-time clock

IRQ9 ACPI functions (used for power management)

IRQ10 Available

IRQ11 Available

IRQ12 PS/2 mouse port (available if the mouse is disabled through the System

Setup program)

IRQ13 Math coprocessor

IRQ14 Available

IRQ15 Available

Troubleshooting External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 1-1 for the front-panel connectors and Figure 1-2 for the back-panel connectors on your system.

Troubleshooting the Video Subsystem

Problem

• Monitor is not working properly.

• Video memory is faulty.

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Action

Check the system and power connections to the monitor.

Determine whether the system has monitors attached to both the front and rear video connectors.

The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, and the back-panel video connector is disabled.

If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step.

Check the system and power connections to the monitor.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.

If the tests run successfully, the problem is not related to video hardware.

If the tests fail, see "Getting Help" on page 127.

Troubleshooting the Keyboard

Problem

• System message indicates a problem with the keyboard.

• Keyboard is not functioning properly.

Action

Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.

Press each key on the keyboard, and examine the keyboard and its cable for signs of damage.

Swap the faulty keyboard with a working keyboard.

If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 127.

If the problem is not resolved, see "Getting Help" on page 127.

100 Troubleshooting Your System