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Dell Vostro 14 – 3449
Owner's Manual
Regulatory Model: P52G
Regulatory Type: P52G001
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 11
Rev. A00
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Contents
1 Working on Your Computer................................................................................5
Before Working Inside Your Computer................................................................................................ 5
Recommended Tools............................................................................................................................6
Turning Off Your Computer..................................................................................................................6
After Working Inside Your Computer................................................................................................... 7
2 Removing and Installing Components............................................................. 8
System Overview...................................................................................................................................8
Removing the Battery..........................................................................................................................10
Installing the Battery............................................................................................................................ 11
Removing the Optical-Disk Drive........................................................................................................11
Installing the Optical Drive.................................................................................................................. 11
Removing the Access Panel................................................................................................................ 11
Installing the Access Panel..................................................................................................................12
Removing the Hard Drive....................................................................................................................12
Installing the Hard Drive......................................................................................................................13
Removing the Memory Module.......................................................................................................... 13
Installing the Memory Module............................................................................................................ 14
Removing the WLAN Card.................................................................................................................. 14
Installing the WLAN Card.................................................................................................................... 14
Removing the Keyboard......................................................................................................................15
Installing the Keyboard........................................................................................................................16
Removing the Palmrest Assembly...................................................................................................... 16
Installing the Palmrest Assembly........................................................................................................ 18
Removing the Coin-Cell Battery.........................................................................................................18
Installing the Coin-cell battery........................................................................................................... 19
Removing the Input/Output (I/0) Board.............................................................................................19
Installing the Input/Output (I/O) Board..............................................................................................20
Removing the Speakers...................................................................................................................... 20
Installing the Speakers.........................................................................................................................21
Removing the System Board.............................................................................................................. 22
Installing the System Board................................................................................................................ 23
Removing the Display Assembly.........................................................................................................24
Installing the Display Assembly...........................................................................................................26
Removing the Camera........................................................................................................................ 27
Installing the Camera..........................................................................................................................28
Removing the Heatsink.......................................................................................................................28
Installing the Heatsink Assembly........................................................................................................ 29
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Removing the Power Connector....................................................................................................... 29
Installing the Power Connector......................................................................................................... 30
3 System Setup....................................................................................................... 31
Boot Sequence.................................................................................................................................... 31
Navigation Keys................................................................................................................................... 31
System Setup Options.........................................................................................................................32
Updating the BIOS ..............................................................................................................................36
System and Setup Password...............................................................................................................36
Assigning a System Password and Setup Password.....................................................................37
Deleting or Changing an Existing System and/or Setup Password.............................................37
4 Diagnostics.......................................................................................................... 39
Enhanced Pre-Boot System Assessment (ePSA) Diagnostics........................................................... 39
5 Specifications......................................................................................................40
Specifications......................................................................................................................................40
6 Contacting Dell...................................................................................................45
Contacting Dell................................................................................................................................... 45
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Working on Your Computer
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help to
ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes
that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal
procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you
finish working inside the computer, replace all covers, panels, and screws before connecting to
the power source.
WARNING: Before working inside your computer, read the safety information that shipped with
your computer. For additional safety best practices information, see the Regulatory Compliance
Homepage at
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as a connector on the back of the
computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts
on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a
processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable
itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before you connect a cable,
ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in
this document.
www.dell.com/regulatory_compliance
To avoid damaging your computer, perform the following steps before you begin working inside the
computer.
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning off Your Computer).
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3. If the computer is connected to a docking device (docked), undock it.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and
then unplug the cable from the network device.
4. Disconnect all network cables from the computer.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Close the display and turn the computer upside-down on a flat work surface.
NOTE: To avoid damaging the system board, you must remove the main battery before you
service the computer.
7. Remove the main battery.
8. Turn the computer top-side up.
9. Open the display.
10. Press the power button to ground the system board.
CAUTION: To guard against electrical shock, always unplug your computer from the
electrical outlet before opening the display.
CAUTION: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could
harm internal components.
11. Remove any installed ExpressCards or Smart Cards from the appropriate slots.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• #0 Phillips screwdriver
• #1 Phillips screwdriver
• Small plastic scribe
Turning Off Your Computer
CAUTION: To avoid losing data, save and close all open files and exit all open programs before
you turn off your computer.
1. Shut down the operating system:
• In Windows 8:
– Using a touch-enabled device:
a. Swipe in from the right edge of the screen, opening the Charms menu and select
Settings.
b. Select the and then select Shut down
– Using a mouse:
a. Point to upper-right corner of the screen and click Settings.
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b. Click the and select Shut down.
• In Windows 7:
1. Click Start .
2. Click Shut Down.
or
1. Click Start .
2. Click the arrow in the lower-right corner of the Start menu as shown below, and then click
Shut Down..
2. Ensure that the computer and all attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for about 4 seconds to turn them off.
After Working Inside Your Computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and
cables before turning on your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular
Dell computer. Do not use batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as
an ExpressCard.
2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then
plug it into the computer.
3. Replace the battery.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
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Removing and Installing Components
This section provides detailed information on how to remove or install the components from your
computer.
System Overview
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Figure 1. Front View
1. display 2. keyboard
3. palmrest assembly
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Figure 2. Back View
1. battery
2. access panel
3. optical-disk drive
Figure 3. Inside View – Back
1. memory module 2. WLAN card
3. hard drive
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Figure 4. System Board View
1. I/O board 2. speakers
3. coin-cell battery 4. system board
5. system fan 6. power connector
Removing the Battery
1. Follow the procedures in Before Working Inside Your Computer.
2. Slide the release latches outwards to unlock the battery and lift the battery to remove it from the
computer.
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Installing the Battery
1. Insert the battery into the battery slot and press to lock in place.
2. Follow the procedures in After Working Inside Your computer.
Removing the Optical-Disk Drive
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the battery.
3. Remove the screw that secures the optical-disk drive (ODD) to the computer and slide the ODD out
of the computer.
Installing the Optical Drive
1. Slide the optical drive into the computer.
2. Tighten the screw to secure the optical drive.
3. Install the battery.
4. Follow the procedures in After Working Inside Your computer.
Removing the Access Panel
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the battery.
3. Loosen the screw and lift the access panel off the computer.
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Installing the Access Panel
1. Insert the access panel into the chassis.
2. Tighten the screw to secure the access panel to the chassis.
3. Install battery.
4. Follow the procedures in After Working Inside Your computer.
Removing the Hard Drive
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the battery.
3. Remove the access panel.
4. Remove the screw that secures the hard drive to the computer and slide the hard drive from the
computer.
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Installing the Hard Drive
1. Slide the hard drive into the connector.
2. Tighten the screw to secure it to the chassis.
3. Install:
a. access panel
b. battery
4. Follow the procedures in After Working Inside Your computer.
Removing the Memory Module
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. access panel
3. Pry the securing clips away from the memory module until it pops up.
4. Remove the memory module from its socket on the system board.
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Installing the Memory Module
1. Insert the memory module into the socket and press to lock the securing clips.
2. Install the access panel.
3. Install the battery.
4. Follow the procedures in After Working Inside Your computer.
Removing the WLAN Card
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. access panel
3. Remove the two connectors and the screw securing the WLAN card to the system board. Then,
gently pull out the WLAN card out of its socket.
Installing the WLAN Card
1. Insert the WLAN card into its slot and tighten the screw to secure it to the system board.
2. Connect the two connectors (black cable to the black triangle and white cable to the white triangle).
3. Install:
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a. access panel
b. battery
4. Follow the procedures in After Working Inside Your Computer.
Removing the Keyboard
1. Follow the procedures in Before Working Inside Your Computer.
2. Release the keyboard by pressing the tabs using a scribe.
3. Slide and lift the keyboard to access the cable below.
4. Disconnect the keyboard cable from the system board and lift it up to remove it from the computer.
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Installing the Keyboard
1. Connect the keyboard cable to the connector on the system board.
2. Slide the keyboard into the retaining slots.
3. Press the top edge to lock the keyboard in place.
4. Install the battery.
5. Follow the procedures in After Working Inside Your Computer.
Removing the Palmrest Assembly
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the battery.
3. Remove the access panel.
4. Remove the keyboard.
5. Turn the computer over and remove the screws at the base of the computer. Then, release the tabs
securing the base cover.
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6. Turn the computer over and remove the screws from inside the keyboard cavity. Then, disconnect
the touchpad and power cables from the system board.
7. Gently pry up the palmrest and slide it from the computer.
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Installing the Palmrest Assembly
1. Place the palmrest on the chassis and press the notches until it clicks in place.
2. Connect the touchpad and power cables to the system board.
3. Tighten the screws to secure it to the system board.
4. Turn the computer over and tighten the screws at the base of the computer.
5. Install:
a. keyboard
b. memory module
c. hard drive
d. WLAN card
e. access panel
f. optical disk-drive
g. battery
6. Follow the procedures in After Working Inside Your computer.
Removing the Coin-Cell Battery
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical disk-drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
3. Push the coin-cell release latch using a scribe and then pull the coin-cell battery to remove it from
the computer.
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Installing the Coin-cell battery
1. Insert the coin-cell battery and press to lock.
2. Install:
a. palmrest assembly
b. keyboard
c. memory module
d. hard drive
e. WLAN card
f. access panel
g. optical disk-drive
h. battery
3. Follow the procedures in After Working Inside Your computer.
Removing the Input/Output (I/0) Board
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical– disk drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
3. Disconnect the I/O board cable and lift the I/O board from the computer.
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Installing the Input/Output (I/O) Board
1. Insert the I/O board into the chassis.
2. Connect the I/O board cable to the system board.
3. Install:
a. palmrest assembly
b. keyboard
c. memory module
d. hard drive
e. WLAN card
f. access panel
g. optical disk-drive
h. battery
4. Follow the procedures in After Working Inside Your computer.
Removing the Speakers
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical– disk drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
3. Disconnect the speaker cables from the system board (1) and release the speaker cables from the
retaining tabs (2).
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4. Release the speaker assembly from the retaining clips (1) and remove the speakers from the chassis
(2).
Installing the Speakers
1. Insert the speakers into the chassis and press the retaining clips to lock in place.
2. Connect the speakers to the system board.
3. Install:
a. palmrest assembly
b. keyboard
c. memory module
d. hard drive
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e. WLAN card
f. access panel
g. optical disk-drive
h. battery
4. Follow the procedures in After Working Inside Your computer.
Removing the System Board
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical-disk drive
c. access panel
d. hard-disk drive
e. memory module
f. keyboard
g. palmrest assembly
3. Disconnect the following cables from the system board:
a. speaker and power cable (1)
b. display (LVDS) cables (2)
4. Remove the screws that secure the system board to the chassis. Then, disconnect and remove the
following:
a. I/O board cable (1) and (2)
b. LVDS cable (4)
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5. Lift and remove the system board from the chassis.
Installing the System Board
1. Insert the system board into the chassis.
2. Connect the I/O board connector to the system board.
3. Connect the eDP cable to the system board.
4. Connect the speakers to the system board.
5. Connect the power connector to the system board.
6. Tighten the screws to secure the system board to the computer.
7. Install:
a. palmrest assembly
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b. keyboard
c. memory module
d. hard drive
e. WLAN card
f. access panel
g. optical disk-drive
h. battery
8. Follow the procedures in After Working Inside Your computer.
Removing the Display Assembly
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical disk-drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
h. system board
3. Unroute the WLAN cable and remove the screws that secure the display panel to the chassis.
4. Place the display panel on a stable surface and lift the bezel from the computer.
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5. Remove the screws that secure the display hinges to the display assembly. Then, lift and remove the
display hinges away from the display assembly.
6. Remove the screws securing the display panel to the display assembly. Then, flip the display panel to
access the cables underneath.
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7. Perform the following steps as shown in the illustration:
a. Lift the eDP cable from the computer [1].
b. Disconnect the eDP cable.
c. Remove the display panel from the computer [3].
Installing the Display Assembly
1. Connect the eDP cable to the display panel.
2. Tighten the screws to secure the display panel to the display assembly.
3. Tighten the screws to secure the display hinges to the display assembly.
4. Align and press in the display bezel to the display assembly.
5. Guide the WLAN cables through their tabs and then tighten the display hinge screws to secure the
display assembly.
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6. Install:
a. system board
b. palmrest assembly
c. keyboard
d. memory module
e. hard drive
f. access panel
g. optical disk-drive
h. battery
7. Follow the procedures in After Working Inside Your computer.
Removing the Camera
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical disk-drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
h. system board
i. display assembly
3. Perform the following steps as shown in the illustration:
a. Disconnect the camera cable from the camera.
b. Release the retention tab from the display assembly [1].
c. Remove the camera from the display assembly [2].
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Installing the Camera
1. Insert the camera into the display assembly.
2. Connect the camera cable.
3. Install:
a. display assembly
b. palmrest assembly
c. keyboard
d. memory module
e. hard drive
f. WLAN card
g. access panel
h. optical disk-drive
i. battery
4. Follow the procedures in After Working Inside Your computer.
Removing the Heatsink
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical disk-drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
h. system board
3. Perform the following steps as shown in the illustration:
a. Disconnect the system fan’s cable from the system board.
b. Remove the screws that secure the heatsink to the system board [1]
c. Lift the heatsink from the system board [3].
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Installing the Heatsink Assembly
1. Insert the heatsink and tighten the screws to secure it to the system board.
2. Connect the system fan’s cable to the system board.
3. Install:
a. system board
b. palmrest assembly
c. keyboard
d. memory module
e. hard drive
f. WLAN card
g. access panel
h. optical disk-drive
i. battery
4. Follow the procedures in After Working Inside Your computer.
Removing the Power Connector
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. battery
b. optical disk-drive
c. access panel
d. hard drive
e. memory module
f. keyboard
g. palmrest assembly
3. Perform the following steps as shown in the illustration:
a. Disconnect the power connector from the system board [1].
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b. Unroute the cable from the retention clips [2].
c. Lift the power connector from the computer [3].
Installing the Power Connector
1. Insert the power connector into its slot on the chassis and guide the cable into the retention tabs.
2. Connect the power connector cable to the system board.
3. Install:
a. palmrest assembly
b. keyboard
c. memory module
d. hard drive
e. WLAN card
f. access panel
g. optical disk-drive
h. battery
4. Follow the procedures in After Working Inside Your computer.
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System Setup
System Setup enables you to manage your computer hardware and specify BIOS‐level options. From the
System Setup, you can:
• Change the NVRAM settings after you add or remove hardware
• View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage your computer security
Boot Sequence
Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a
specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the
Dell logo appears, you can:
• Access System Setup by pressing <F2> key
• Bring up the one-time boot menu by pressing <F12> key
The one-time boot menu displays the devices that you can boot from including the diagnostic option.
The boot-menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation Keys
The following table displays the system setup navigation keys.
NOTE: For most of the system setup options, changes that you make are recorded but do not take
effect until you re-start the system.
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Table 1. Navigation Keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
<Enter> Allows you to select a value in the selected field (if applicable) or follow the link in
the field.
Spacebar Expands or collapses a drop‐down list, if applicable.
<Tab> Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main
screen displays a message that prompts you to save any unsaved changes and
restarts the system.
<F1> Displays the System Setup help file.
System Setup Options
NOTE: The system setup options may vary depending on the computer model.
The Main tab lists out the primary hardware features of the computer. The table below defines the
function of each option.
Table 2. Main Options
Option Description
System Time Allows you to reset the
time on the computer's
internal clock.
System Date Allows you to reset the
date on the computer's
internal calendar.
BIOS Version Displays the BIOS
revision.
Product Name Displays the product
name and the model
number.
Service Tag Displays the service tag
of your computer.
Asset Tag Displays the asset tag of
your computer (if
available).
CPU Type Displays the type of
processor.
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Option Description
CPU Speed Displays the speed of
the processor.
CPU ID Displays the processor
ID.
CPU Cache
L1 Cache Displays the processor
L1 cache size.
L2 Cache Displays the processor
L2 cache size.
L3 Cache Displays the processor
L3 cache size.
Fixed HDD Displays the model
number and capacity of
the hard drive.
SATA ODD Displays the model
number and capacity of
the optical drive.
AC Adapter Type Displays the type of the
AC adapter.
System Memory Displays the system
memory installed on the
computer.
Extended Memory Displays the extended
memory on the
computer.
Memory Speed Displays the memory
speed.
The Advanced tab allows you to set various functions that affect the performance of the computer. The
table below defines the function of each option and its default value.
Table 3. Advanced Options
Option Description
Intel(R) SpeedStep(TM) Enable or disable the
Default: Enabled
Intel(R) SpeedStep(TM)
feature.
Virtualization Enable or disable the
Default: Enabled
Intel Virtualization
feature.
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Option Description
Integrated NIC Enable or disable the
power supply to the on–
board network card.
USB Emulation Enable or disable the
USB emulation feature.
USB Wake Support Allows USB devices to
wake up the computer
from standby. This
feature is enabled only
when the AC adapter is
connected.
SATA Operation Supports AHCI only. Default: AHCI
Adapter Warnings Enables or disables
adapter warnings.
Function Key Behavior Specifies the behavior of
the function key <Fn> .
Battery Health Specifies the health of
the battery.
Miscellaneous Devices These fields let you
enable or disable various
on-board devices.
Default: Enabled
Default: Enabled
Default: Disabled
Default: Enabled
Default: Multimedia key
External USB Ports Enables or disables
external USB ports.
Microphone Enables or disables
microphone.
Camera Enables or disables
camera.
Internal Bluetooth Enables or disables
internal Bluetooth.
Internal WLAN Enables or disables
WLAN.
Media Card Reader Enables or disables
media card reader.
Optical Drive Enables or disables
optical drive.
Boot Disable Enables or disables boot. Default: Disabled
USB debug Enables or disables USB
debug.
Default: Enabled
Default: Enabled
Default: Enabled
Default: Enabled
Default: Enabled
Default: Enabled
Default: Enabled
Default: Disabled
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The Security tab displays the security status and allows you to manage the security features of the
computer.
Table 4. Security Options
Option Description
Unlock Setup Status
Admin Password Status This field displays if an admin password is set for
this computer or not (Default: Not Set)
System Password Status This field displays if a system password is set for
this computer or not (Default: Not Set)
HDD Password Status This field displays if an HDD password is set for this
computer or not (Default: Not Set)
Admin Password
System Password
HDD Password
Password Change Allows you to add/remove permission for changing
passwords
Password Bypass Allows you to bypass the system password and the
internal HDD password prompts during a system
restart/resume from hibernate state. (Default:
Disabled)
Computrace Enable or disable the Computrace feature on your
computer.
The Boot tab allows you to change the boot sequence.
Table 5. Boot Options
Option Description
Fast Boot Enable or disable fast boot of
system. (Default: Enabled)
Boot List Option (Default: UEFI)
File Browser Add Boot Option
File Browser Del Boot Option
Secure Boot Enable or disable secure boot.
(Default: Disabled)
Load Legacy Option ROM Allows you to load legacy option.
(Default: Enabled)
Boot Option Priorities
Boot Option #1 Default: Windows Boot Manager
Boot Option #2 Default: Windows Boot Manager
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Option Description
Boot Option #3 Default: Onboard NIC (IPV4)
Boot Option #4 Default: Onboard NIC (IPV6)
Exit — This section allows you to save, discard, and load default settings before exiting from System
Setup.
Updating the BIOS
It is recommended to update your BIOS (system setup), on replacing the system board or if an update is
available. For laptops, ensure that your computer battery is fully charged and connected to a power
outlet
1. Re-start the computer.
2. Go to dell.com/support.
3. Enter the Service Tag or Express Service Code and click Submit.
NOTE: To locate the Service Tag, click Where is my Service Tag?
NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the
instructions on screen.
4. If you are unable to locate or find the Service Tag, click the Product Category of your computer.
5. Choose the Product Type from the list.
6. Select your computer model and the Product Support page of your computer appears.
7. Click Get drivers and click View All Drivers.
The Drivers and Downloads page opens.
8. On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.
9. Identify the latest BIOS file and click Download File.
You can also analyze which drivers need an update. To do this for your product, click Analyze
System for Updates and follow the instructions on the screen.
10. Select your preferred download method in the Please select your download method below window,
click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
System and Setup Password
You can create a system password and a setup password to secure your computer.
Password Type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of
your computer.
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CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left
unattended.
NOTE: Your computer is shipped with the system and setup password feature disabled.
Assigning a System Password and Setup Password
You can assign a new System Password and/or Setup Password or change an existing System Password
and/or Setup Password only when Password Status is Unlocked. If the Password Status is Locked, you
cannot change the System Password.
NOTE: If the password jumper is disabled, the existing System Password and Setup Password are
deleted and you need not provide the system password to log on to the computer.
To enter a system setup, press <F2> immediately after a power-on or re-boot.
1. In the System BIOS or System Setup screen, select System Security and press <Enter>.
The System Security screen appears.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password , enter your system password, and press <Enter> or <Tab>.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
Re-enter the system password when prompted.
4. Type the system password that you entered earlier and click OK.
5. Select Setup Password, type your system password and press <Enter> or <Tab>.
A message prompts you to re-type the setup password.
6. Type the setup password that you entered earlier and click OK.
7. Press <Esc> and a message prompts you to save the changes.
8. Press <Y> to save the changes.
The computer reboots.
Deleting or Changing an Existing System and/or Setup Password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change
the existing System and/or Setup password. You cannot delete or change an existing System or Setup
password, if the Password Status is Locked.
To enter the System Setup, press <F2> immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select System Security and press <Enter>.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press <Enter> or <Tab>.
4. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>.
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NOTE: If you change the System and/or Setup password, re-enter the new password when
promoted. If you delete the System and/or Setup password, confirm the deletion when
promoted.
5. Press <Esc> and a message prompts you to save the changes.
6. Press <Y> to save the changes and exit from the System Setup.
The computer reboots.
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Diagnostics
Enhanced Pre-Boot System Assessment (ePSA) Diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware.
The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system
diagnostics provides a set of options for particular devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed
device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using this program with other
computers may cause invalid results or error messages.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present
at the computer terminal when the diagnostic tests are performed.
1. Power-on the computer.
2. As the computer boots, press the <F12> key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the
computer. The diagnostics starts running the tests on all the detected devices.
4. If you wish to run a diagnostic test on a specific device, press <Esc> and click Yes to stop the
diagnostic test.
5. Select the device from the left pane and click Run Tests.
6. If there are any issues, error codes are displayed.
Note the error code and contact Dell.
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Specifications
Specifications
NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start (Start icon) → Help and Support, and then select the option to view
information about your computer.
Table 6. System Information
Feature Description
Chipset integrated in processor
DRAM bus width 64 bits
Flash EPROM 8 MB
Table 7. Processor
Feature Description
Types
• 5th Generation Intel Core i3 Processor (U-Processor Line)
• 5th Generation Intel Core i5 Processor (U-Processor Line)
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L1 cache 128 KB
L2 cache 512 KB
L3 cache Up to 4 MB
Table 8. Memory
Feature Description
Memory connector one internally accessible DDR3L connector
Memory capacity 2 GB, 4 GB
Memory speed 1600 MHz
Minimum memory 2 GB
Maximum memory 4 GB
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Table 9. Audio
Feature Description
Type 2 channel high-definition audio
Controller Realtek ALC3234
Stereo conversion 24-bit (analog-to-digital and digital-to-analog)
Interface Intel HDA bus
Speakers 2 x 2 W
Volume controls program menu and keyboard media-control keys
Table 10. Video
Feature Description
Video type eDP
Video Controller:
UMA Intel HD Graphics (shared memory)
Discrete NVIDIA GeForce 820M (up to 2 GB DDR3)
Data bus: 64 bits
External display support VGA
Table 11. Camera
Feature Description
Camera Resolution HD resolution
Video Resolution (maximum) 1280 x 720 (HD) at 30 fps (maximum)
Diagonal viewing angle 74°
Table 12. Communication
Feature Description
Network adapter 10/100/1000 Mbps Ethernet LAN on Motherboard (LOM)
Wireless
• Wi-Fi 802.11 b/g/n
• Bluetooth 4.0
Table 13. Ports and Connectors
Feature Description
Audio one headphone/microphone combo port (headset)
Video VGA
Network adapter one RJ-45 port
USB:
• one USB 3.0 port
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Feature Description
• two USB 2.0 ports
NOTE: The powered USB 3.0 connector also supports Microsoft Kernel Debugging. The ports are
identified in the documentation shipped with your computer.
Media card reader one SD slot
Table 14. Display
Feature
Type 14.0 inches HD WLED
Dimensions:
Height 205.60 mm (8.09 inches)
Width 320.90 mm (12.63 inches)
Diagonal 355.60 mm (14.00 inches)
Active area (X/Y) 320.90 mm x 205.60 mm (12.63 inches x 8.09 inches)
Maximum resolution 1366 x 768 pixels
Maximum Brightness 200 nits
Operating angle 0° (closed) to 135°
Refresh rate 60 Hz
Minimum Viewing angles:
Horizontal 40° / 40°
Vertical 10° / 30°
Pixel pitch 0.2265 mm x 0.2265 mm
Table 15. Keyboard
Feature Description
Number of keys: US 102, Brazil 105, UK 103 and Japan 106
Table 16. Touchpad
Feature Description
Active Area: 240 dpi
X-axis 57.40 mm (2.25 inches)
Y-axis 102.40 mm (4.03 inches)
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Table 17. Battery
Feature Description
Type
• 4-cell “smart” lithium ion (40 WHr)
Dimensions:
Height 20.00 mm (0.79 inch)
Width 272.40 mm (10.72 inches)
Depth 46.30 mm (1.82 inches)
Weight 0.26 kg (0.57 lb)
Life span 300 discharge/charge cycle
Voltage
• 14.80 VDC (4 cells)
Temperature range:
Operating 0 °C to 35 °C (32 °F to 95 °F)
Non-Operating –40 °C to 65 °C (–40 °F to 149 °F)
Coin-cell battery 3 V CR2032 lithium ion
Table 18. AC Adapter
Feature Description
Type 65 W
Input voltage 100 VAC to 240 VAC
Input current (maximum) 1.50 A/1.60 A/1.70 A/2.50 A
Input frequency 50 Hz-60 Hz
Output power 65 W
Output current 3.34 A/4.62 A
Rated output voltage 19.50 VDC
Temperature range:
Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-Operating –40 °C to 70 °C (–40 °F to 158 °F)
Table 19. Physical
Feature
Height 25.40 mm (1.00 inch)
Width 346.00 mm (13.62 inches)
Depth 246.00 mm (9.68 inches)
Weight (minimum) 2.01 kg (4.43 lb)
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Table 20. Environmental
Feature Description
Temperature:
Operating 0 °C to 40 °C (32 °F to 104 °F)
Storage –40 °C to 65 °C (–40 °F to 149 °F)
Relative humidity (maximum):
Operating 10 % to 90 % (non-condensing)
Storage 0 % to 95 % (non-condensing)
Altitude (maximum):
Operating
–15.2 m to 3048 m (–50 to 10,000 ft)
0° to 35°C
Non-Operating –15.2 m to 10,668 m (–50 ft to 35,000 ft)
Airborne contaminant level G1 as defined by ISA-S71.04-1985
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Contacting Dell
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1. Go to dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the
page.
4. Select the appropriate service or support link based on your need.
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