Dell NX200 User Manual
Dell PowerVault NX200
Systems
Hardware Owner’s
Manual
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, PowerVault™ and OpenManage™ are
trademarks of Dell Inc. Microsoft
trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
July 2009 Rev. A00
®
, Windows® and MS-DOS® are either trademarks or registered
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features
Home Screen
Setup Menu
. . . . . . . . . . . . . . . . . . . 14
. . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 18
Back-Panel Features and Indicators
Guidelines for Connecting External Devices
. . . . . . . . . . 19
. . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
Power Supply Indicator Codes
LCD Status Messages
. . . . . . . . . . . . . . . . . . 22
Viewing Status Messages
Removing LCD Status Messages
System Messages
. . . . . . . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . 22
. . . . . . . . . . . . . 23
. . . . . . . . . . 23
Warning Messages . . . . . . . . . . . . . . . . . . . 49
Contents 3
Diagnostics Messages. . . . . . . . . . . . . . . . . . 50
Alert Messages
. . . . . . . . . . . . . . . . . . . . . 50
Other Information You May Need . . . . . . . . . . . . 50
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 51
Choosing the System Boot Mode . . . . . . . . . . . . 51
Entering the System Setup Program
Responding to Error Messages
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 52
System Setup Options . . . . . . . . . . . . . . . . . . 53
Main Screen
. . . . . . . . . . . . . . . . . . . . 53
Memory Settings Screen . . . . . . . . . . . . . . 55
Processor Settings Screen
SATA Settings Screen
. . . . . . . . . . . . . . . . 56
Boot Settings Screen . . . . . . . . . . . . . . . . 57
Integrated Devices Screen
PCI IRQ Assignment Screen
Serial Communication Screen
Embedded Server Management
Screen (Optional)
. . . . . . . . . . . . . . . . . . 60
Power Management Screen
System Security Screen
Exit Screen
. . . . . . . . . . . . . . . . . . . . . 63
. . . . . . . . . . . 52
. . . . . . . . . . . 52
. . . . . . . . . . . . . 56
. . . . . . . . . . . . . 58
. . . . . . . . . . . . 59
. . . . . . . . . . . 59
. . . . . . . . . . . . 60
. . . . . . . . . . . . . . 61
4 Contents
Entering the UEFI Boot Manager
. . . . . . . . . . . . . 63
Using the UEFI Boot Manager
Navigation Keys
. . . . . . . . . . . . . . . . . . . 64
UEFI Boot Manager Screen. . . . . . . . . . . . . 64
UEFI Boot Settings Screen . . . . . . . . . . . . . 65
System Utilities Screen
. . . . . . . . . . . . . . . 65
System and Setup Password Features
Using the System Password
Using the Setup Password
Embedded System Management
Baseboard Management Controller Configuration
Entering the BMC Setup Module
. . . . . . . . . 65
. . . . . . . . . . . . 66
. . . . . . . . . . . . . 68
. . . . . . . . . . . . 69
. . . 70
. . . . . . . . . . 70
iDRAC Configuration Utility . . . . . . . . . . . . . . . 71
Entering the iDRAC Configuration Utility
. . . . . . 71
3 Installing System Components . . . . . . . . 73
Recommended Tools. . . . . . . . . . . . . . . . . . . 73
Inside the System
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 75
Removing the Front Bezel
Installing the Front Bezel . . . . . . . . . . . . . . 76
Front Bezel Inserts
Removing the Front Bezel Insert
Installing the Front Bezel Insert
. . . . . . . . . . . . . . . . . . . . 73
. . . . . . . . . . . . . 75
. . . . . . . . . . . . . . . . . . . . 76
. . . . . . . . . . 76
. . . . . . . . . . 77
EMI Filler Panel
Removing an EMI Filler Panel
Installing an EMI Filler Panel
. . . . . . . . . . . . . . . . . . . . . 77
. . . . . . . . . . . 77
. . . . . . . . . . . . 78
Opening and Closing the System . . . . . . . . . . . . 79
Opening the System
. . . . . . . . . . . . . . . . 79
Closing the System . . . . . . . . . . . . . . . . . 80
Contents 5
Expansion Card Stabilizer . . . . . . . . . . . . . . . . 81
Removing the Expansion Card Stabilizer
Installing the Expansion Card Stabilizer
. . . . . . 81
. . . . . . 81
Cooling Shroud
Removing the Cooling Shroud
Installing the Cooling Shroud
Hard Drives
Removing a Hard-Drive Blank
Installing a Hard-Drive Blank
. . . . . . . . . . . . . . . . . . . . . . 82
. . . . . . . . . . . 82
. . . . . . . . . . . . 83
. . . . . . . . . . . . . . . . . . . . . . . . 84
. . . . . . . . . . . 84
. . . . . . . . . . . . 85
Removing a Hot-Swap Hard Drive . . . . . . . . . 85
Installing a Hot-Swap Hard Drive
. . . . . . . . . . 87
Removing a Hot-Swap Hard Drive
From a Hard-Drive Carrier . . . . . . . . . . . . . 88
Installing a Hot-Swap Hard Drive
Into a Drive Carrier
Optical Drives
. . . . . . . . . . . . . . . . . . . . . . 90
Removing an Optical Drive
Installing an Optical Drive
Power Supply
. . . . . . . . . . . . . . . . . . . . . . 94
Removing a Power Supply
Installing a Power Supply
System Fan
. . . . . . . . . . . . . . . . . . . . . . . . 96
Removing the System Fan
Installing the System Fan
. . . . . . . . . . . . . . . . . 89
. . . . . . . . . . . . . 90
. . . . . . . . . . . . . 91
. . . . . . . . . . . . . 94
. . . . . . . . . . . . . . 95
. . . . . . . . . . . . . . 96
. . . . . . . . . . . . . . 97
6 Contents
System Memory
. . . . . . . . . . . . . . . . . . . . . 98
General Memory Module
Installation Guidelines
. . . . . . . . . . . . . . . 98
Mode-Specific Guidelines . . . . . . . . . . . . . 99
Installing Memory Modules
Removing Memory Modules
. . . . . . . . . . . . 100
. . . . . . . . . . . 102
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 103
Expansion Card Installation Guidelines
Installing an Expansion Card
. . . . . . . . . . . . 104
. . . . . . 103
Removing an Expansion Card . . . . . . . . . . . 107
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 108
Installing an iDRAC6 Express Card
. . . . . . . . . 108
Removing an iDRAC6 Express Card (Optional) . . . 109
Internal USB Memory Keys . . . . . . . . . . . . . . . 110
Processor
System Battery
. . . . . . . . . . . . . . . . . . . . . . . . 111
Removing a Processor
Installing a Processor
. . . . . . . . . . . . . . . . . . . . . . 116
. . . . . . . . . . . . . . . 111
. . . . . . . . . . . . . . . 115
Replacing the System Battery
Chassis Intrusion Switch
. . . . . . . . . . . . . . . . 118
Removing the Chassis Intrusion Switch
Installing the Chassis Intrusion Switch
Control Panel Assembly
. . . . . . . . . . . . . . . . . 120
Removing the Control Panel Assembly
Installing the Control Panel Assembly
SATA Backplane
. . . . . . . . . . . . . . . . . . . . . 122
Removing the SATA Backplane
Installing the SATA Backplane
System Board
. . . . . . . . . . . . . . . . . . . . . . 124
Removing the System Board
Installing the System Board
. . . . . . . . . . . 116
. . . . . . 118
. . . . . . 119
. . . . . . . 120
. . . . . . . 122
. . . . . . . . . . . 122
. . . . . . . . . . . 124
. . . . . . . . . . . . 124
. . . . . . . . . . . . 126
Contents 7
4 Troubleshooting Your System . . . . . . . . 129
Safety First—For You and Your System . . . . . . . . 129
Troubleshooting System Startup Failure. . . . . . . . 129
Troubleshooting External Connections
Troubleshooting the Video Subsystem
. . . . . . . . 130
. . . . . . . . . 130
Troubleshooting a USB Device . . . . . . . . . . . . 130
Troubleshooting a Serial I/O Device
Troubleshooting a NIC
. . . . . . . . . . . . . . . . . 131
. . . . . . . . . . 131
Troubleshooting a Wet System. . . . . . . . . . . . . 132
Troubleshooting a Damaged System
Troubleshooting the System Battery
. . . . . . . . . . 134
. . . . . . . . . . 134
Troubleshooting the Power Supply . . . . . . . . . . 135
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
. . . . . . . . . . . . . . . . . 136
. . . . . . . . . . . 137
Troubleshooting an Internal USB Key
Troubleshooting an Optical Drive
. . . . . . . . . . . 140
. . . . . . 135
. . . . . . . . . 139
8 Contents
Troubleshooting a Hard Drive
Troubleshooting the PERC S300 Controller
Troubleshooting Expansion Cards
. . . . . . . . . . . . . 141
. . . . . . 142
. . . . . . . . . . . 143
Troubleshooting the Processor . . . . . . . . . . . . 144
5 Running the System Diagnostics . . . . . . 147
Using Online Diagnostics . . . . . . . . . . . . . . . . 147
Embedded System Diagnostics Features . . . . . . . . 147
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
. . . . 148
. . . . . . 148
System Diagnostics Testing Options . . . . . . . . . . 149
Using the Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
. . . . . . . . . . . . . 149
. . . . . . . . . . . 149
. . . . . . . . . . . 149
Viewing Information and Results. . . . . . . . . . 150
6 Jumpers and Connectors . . . . . . . . . . . 151
System Board Jumpers . . . . . . . . . . . . . . . . . 151
System Board Connectors
SATA Backplane Board Connectors
Disabling a Forgotten Password
. . . . . . . . . . . . . . . . 152
. . . . . . . . . . . 155
. . . . . . . . . . . . 156
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 157
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 157
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Contents 9
10 Contents
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 51.
<F10> Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
embedded system diagnostics. For more information, see the Unified
Server Configurator documentation.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 51.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or
iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to
the system. For more information, see the BMC or iDRAC user
documentation.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
About Your System 11
Front-Panel Features and Indicators
4
3
6
5
7
8
2
9
1
Figure 1-1. Front Panel Features and Indicators
Item Indicator, Button, or
Connector
1 Optical drive
(optional)
Icon Description
Optional internal SATA DVD-ROM
or DVD+/-RW
NOTE: DVD devices are data only.
2 Front bezel lock Secures the front bezel to the system.
3 Front bezel Covers the system's front-loading hard drives.
4 USB connectors (2) Connects USB devices to the system. The ports
5 NMI button Used to troubleshoot software and device driver
12 About Your System
are USB 2.0-compliant.
errors when using certain operating systems.
This button can be pressed using the end of a
paper clip.
Use this button only if directed to do so by
qualified support personnel or by the operating
system's documentation.
Item Indicator, Button, or
Connector
6Power-on indicator,
power button
Icon Description
The power-on indicator lights when the system
power is on.
The power button controls the DC power supply
output to the system.
NOTE: When powering on the system, the video
monitor can take several seconds up to over 2
minutes to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating systems,
turning off the system using the power button
causes the system to perform a graceful shutdown
before power to the system is turned off.
NOTE: To force an ungraceful shutdown, press
and hold the power button for five seconds.
7 System identification
button
8 LCD menu buttons Allows you to navigate the control panel
9LCD panel
The identification button on the front panel can
be used to locate a particular system. When the
button is pushed, the LCD panel on the front
flashes blue until the button is pushed again.
LCD menu.
Provides system ID, status information, and
system error messages.
The LCD lights blue during normal system
operation. The LCD lights amber when the
system needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to AC power
and an error has been detected, the LCD lights
amber regardless of whether the system has
been powered on.
About Your System 13
LCD Panel Features
1
4
3
2
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 23 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight remains off if LCD messaging is
turned off through the BMC or iDRAC utility, the LCD panel, or other tools.
Figure 1-2. LCD Panel Features
14 About Your System
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 System identification Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and off.
If the system hangs during POST, press and hold
the system ID button for more than five seconds
to enter BIOS Progress mode.
4 Right Moves the cursor forward in one-step increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling speed.
• Press again to repeat the cycle.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight will turn off after five minutes of inactivity if there are
no error messages. Press one of the three navigation buttons (Select, Left,
or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select
the up arrow until the Home icon is displayed, and then select
the Home icon.
From the Home screen, press the Select button to enter the main menu.
See the following tables for information on the Setup and View submenus.
About Your System 15
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option Description
BMC or iDRAC
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC option is
replaced by DRAC.
Set error Select SEL to display LCD error messages in a format
Set home Select the default information to be displayed on the
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly description. See "LCD Status
Messages" on page 23 for a list of messages in
this format.
LCD Home screen. See "View Menu" on page 17 to
see the options and option items that can be selected to
display by default on the Home screen.
16 About Your System
View Menu
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC IP option
is replaced by DRAC IP.
MAC Displays the MAC addresses for DRAC, iSCSIn,
Name Displays the name of the Host, Model, or User String
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Temperature Displays the temperature of the system in Celsius or
Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
or NETn.
NOTE: If the iDRAC Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSIn or NETn.
for the system.
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
About Your System 17
Hard-Drive Indicator Patterns
1
2
1 hard-drive activity indicator (green) 2 hard-drive status indicator (green
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
and amber)
NOTE: The drive status indicator remains
off until all hard drives are initialized
after system power is applied. Drives are
not ready for insertion or removal
during this time.
Blinks green, amber, and off Drive predicted failure
18 About Your System
Drive-Status Indicator Pattern (RAID Only) Condition
2
5
4
1
6
3
7
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
About Your System 19
Item Indicator, Button, or
Connector
1 Power supply Power supply — 375 W
2USB connectors (4) Connects USB devices to the system.
3 Ethernet connectors (2) Integrated 10/100/1000 NIC connectors.
4 video connector Connects a VGA display to the system.
5 serial connector Connects a serial device to the system.
Icon Description
The ports are USB 2.0-compliant.
6PCIe expansion card
slots (5)
7 security cable slot Connects a cable lock to the system.
Connects up to five PCI Express.
Generation 2 expansion cards.
20 About Your System
Guidelines for Connecting External Devices
1
2
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary, to enable ports on your system, use the System Setup
program. See "Using the System Setup Program and UEFI Boot Manager"
on page 51.
NIC Indicator Codes
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
Link indicator is green The NIC is connected to a valid network link
Link indicator is amber The NIC is connected to a valid network link
Activity indicator is
blinking green
The NIC is not connected to the network.
at 1000 Mbps.
at 10/100 Mbps.
Network data is being sent or received.
About Your System 21
Power Supply Indicator Codes
12
A power supply has an LED indicator that shows whether power is present or
whether a power fault has occurred.
• Not lit — AC power is not connected. It also indicates that the system
is in standby mode.
• Green — When the system is on, a green light also indicates that the
power supply is providing DC power to the system.
Figure 1-4. Power Supply Status Indicator
1 power supply status indicator 2 power supply test switch
22 About Your System
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 157.
Viewing Status Messages
If a system error occurs, the LCD screen will turn amber. Press the Select
button to view the list of errors or status messages. Use the left and right
buttons to highlight an error number, and press Select to view the error.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
• Clear the SEL — You can perform this task remotely, but you will lose the
event history for the system.
• Power cycle — Turn off the system and disconnect it from the electrical
outlet; wait for approximately ten seconds, reconnect the power cable, and
restart the system.
About Your System 23
NOTE: The following LCD status messages are displayed in the Simple format.
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1000 Failsafe
voltage
error.
Contact
support.
E1114 Ambient Temp
exceeds
allowed
range.
E1116 Memory
disabled,
temp above
range. Power
cycle AC.
E1210 Motherboard
battery
failure.
Check
battery.
E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.
Check the system event log
for critical failure events.
Ambient temperature has
reached a point outside of
the allowed range.
Memory has exceeded
allowable temperature
and has been disabled
to prevent damage to
the components.
CMOS battery is missing
or the voltage is outside
of the allowable range.
3.3V voltage regulator
has failed.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
See "Troubleshooting
System Cooling Problems"
on page 136.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling Problems"
on page 136. If the problem
persists, see "Getting Help"
on page 157.
See "Troubleshooting the
System Battery" on
page 134.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 143.
24 About Your System
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1229 CPU # VCORE
Regulator
failure.
Reseat CPU.
E122A CPU # VTT
Regulator
failure.
Reseat CPU.
E122C CPU Power
Fault. Power
cycle AC.
E122D Memory
Regulator #
Failed.
Reseat DIMMs.
E122E On-board
regulator
failed. Call
support.
E1310 Fan ## RPM
exceeding
range.
Check fan.
(continued)
Specified processor
VCORE voltage regulator
has failed.
Specified processor VTT
voltage regulator has failed.
A power fault was
detected when powering
up the processor.
One of the memory
regulators has failed.
One of the on-board
voltage regulators failed.
RPM of fan is outside of
the intended operating
range.
Reseat the processor.
See "Troubleshooting the
Processor" on page 144.
If the problem persists,
see "Getting Help" on
page 157.
Reseat the processor.
See "Troubleshooting the
Processor" on page 144.
If the problem persists,
see "Getting Help" on
page 157.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 137.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
See "Troubleshooting
System Cooling Problems"
on page 136.
About Your System 25
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1410 System Fatal
Error
detected.
E1414 CPU # temp
exceeding
range. Check
CPU heatsink.
E1418 CPU # not
detected.
Check CPU is
seated
properly.
E141C Unsupported
CPU configuration. Check
CPU or BIOS
revision.
E141F CPU #
protocol
error. Power
cycle AC.
(continued)
A fatal system error has
been detected.
Processor is out
of acceptable
temperature range.
Processor is missing or bad,
and the system is in
an unsupported
configuration.
Processor is in an
unsupported
configuration.
The system BIOS has
reported a processor
protocol error.
Check LCD for additional
scrolling messages. Remove
AC power to the system for
10 seconds and restart the
system.
If the problem persists,
see "Getting Help" on
page 157.
Ensure that the processor
heat sink is properly
installed. See
"Troubleshooting the
Processor" on page 144 and
"Troubleshooting System
Cooling Problems" on
page 136.
Ensure that the processor is
properly installed.
See "Troubleshooting the
Processor" on page 144.
Ensure that your processor
matches and conforms to
the type described in the
processor technical
specifications outlined in
your system’s Getting
Started Guide.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
26 About Your System
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1420 CPU Bus
parity error.
Power cycle
AC.
E1422 CPU # machine
check error.
Power cycle
AC.
E1610 Power Supply
# (### W)
missing.
Check power
supply.
E1614 Power Supply
# (### W)
error. Check
power supply.
E1618 Predictive
failure on
Power Supply
# (### W).
Check PSU.
E161C Power Supply
# (### W)
lost AC
power. Check
PSU cables.
(continued)
The system BIOS has
reported a processor
bus parity error.
The system BIOS has
reported a machine
check error.
Specified power supply
was removed or is
missing from the system.
Specified power supply has
failed.
A power supply fan failure,
an over-temperature
condition, or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.
Specified power supply is
attached to the system, but
it has lost its AC input.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
See "Troubleshooting the
Power Supply" on page 135.
See "Troubleshooting the
Power Supply" on page 135.
See "Troubleshooting the
Power Supply" on page 135.
Check the AC power
source for the specified
power supply. If the
problem persists,
see "Troubleshooting the
Power Supply" on page 135.
About Your System 27
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1620 Power Supply
# (### W) AC
power error.
Check PSU
cables.
E1629 Power
required >
PSU wattage.
Check PSU and
config.
E1710 I/O channel
check error.
Review &
clear SEL.
E1711 PCI parity
error on Bus
## Device ##
Function ##
PCI parity
error on Slot
#. Review &
clear SEL.
(continued)
Specified power supply's
AC input is outside of
the allowable range.
The system configuration
requires more power
than the power supply can
provide, even with
throttling.
The system BIOS has
reported an I/O channel
check.
The system BIOS has
reported a PCI parity error
on a component that
resides in PCI
configuration space at
bus ##, device ##,
function ##.
The system BIOS has
reported a PCI parity error
on a component that
resides in the specified slot.
Check the AC power
source for the specified
power supply. If the
problem persists,
see "Troubleshooting the
Power Supply" on page 135.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supply, and then
restart the system.
Check the SEL for more
information and then
clear the SEL.
Remove AC power to
the system for 10 seconds
and restart the system.
If the problem persists,
see "Getting Help" on
page 157.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 143.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 143.
28 About Your System
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1712 PCI system
error on Bus
## Device ##
Function ##
E1714 Unknown
error. Review
& clear SEL.
E1715 Fatal I/O
Error. Review
& clear SEL.
E1716 Chipset IERR
Bus ## Dev ##
Function ##.
Review &
clear SEL.
(continued)
The system BIOS has
reported a PCI system
error on a component
that resides in PCI
configuration space at
bus ##, device ##,
function ##.
The system BIOS has
determined there has
been an error in the
system, but is unable to
determine its origin.
The system BIOS has
determined there
has been a fatal error
in the system.
The system BIOS has
reported a chipset
internal error that resides
in bus ##, device ##,
function ##.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 143.
Check the SEL for more
information and then
clear the SEL.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 157.
Check the SEL for
more information,
and then clear the SEL.
Remove AC power to the
system for 10 seconds,
and restart the system.
If the problem persists,
see "Getting Help" on
page 157.
Check the SEL for
more information, and
then clear the SEL.
Remove AC power to the
system for 10 seconds,
and restart the system.
If the problem persists,
see "Getting Help" on
page 157.
About Your System 29
Table 1-1. LCD Status Messages
Code Text Causes Corrective Actions
E1717 CPU #
internal
error. Review
& clear SEL.
E171F PCIe fatal
error on Bus
## Device ##
Function ##
E1810 Hard drive ##
fault. Review
& clear SEL.
E1812 Hard drive ##
removed.
Check drive.
E1A1D Control panel
USB cable not
detected.
Check cable.
E2010 Memory not
detected.
Inspect
DIMMs.
(continued)
The system BIOS has
determined that the
processor has had an
internal error.
The system BIOS has
reported a PCIe fatal error
on a component that
resides in PCI
configuration space at
bus ##, device ##,
function ##.
The specified hard drive
has experienced a fault.
The specified hard drive
has been removed from
the system.
USB cable to the
control panel is
missing or bad.
No memory was
detected in the system.
Check the SEL for
more information, and
then clear the SEL.
Remove AC power to the
system for 10 seconds,
and restart the system.
If the problem persists,
see "Getting Help" on
page 157.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see "Troubleshooting
Expansion Cards" on
page 143.
See "Troubleshooting a
Hard Drive" on page 141.
Information only.
Reseat the cable. If the
problem persists,
replace cable.
If the problem persists,
see "Getting Help" on
page 157.
Install memory or reseat
the memory modules.
See "Installing Memory
Modules" on page 100 or
"Troubleshooting System
Memory" on page 137.
30 About Your System
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