Dell ATG E6400, NU229 User Manual

Dell™ Latitude™ ATG E6400
Setup and Quick Reference Guide
This guide provides a features overview, specifications, quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and technologies, see
Dell Technology Guide
the
Model PP27L
www.dell.com | support.dell.com
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
____________________
Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, DellConnect, Latitude, Wi-Fi Catcher, ExpressCharge, Dell MediaDirect, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark and
Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vis ta , and the
Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Windows Vista start button logo are either trademarks or registered trademarks of
Model PP27L
May 2008 P/N NU229 Rev. A00
Contents
1 About Your Computer. . . . . . . . . . . . . . . . . 7
Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7
Back View
Bottom View . . . . . . . . . . . . . . . . . . . . . . . 10
Battery Removal
Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator
. . . . . . . . . . . . . . . . . . . . . . . . . 9
. . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . 11
2 Setting Up Your Computer . . . . . . . . . . . . 13
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting to the Internet
Setting Up Your Internet Connection
Transferring Information to a New Computer
®
Microsoft System
Microsoft Windows
Windows Vista® Operating
. . . . . . . . . . . . . . . . . . . . . . . 17
. . . . . . . . . . . . . . . . 16
. . . . . . . . 16
. . . . . . 17
®
XP . . . . . . . . . . . . . . 18
3 Specifications . . . . . . . . . . . . . . . . . . . . . 21
Contents 3
4 Troubleshooting . . . . . . . . . . . . . . . . . . . 31
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Lights
Beep Codes
Error Messages . . . . . . . . . . . . . . . . . . . 33
System Messages
Troubleshooting Software and Hardware
Problems . . . . . . . . . . . . . . . . . . . . . . 39
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . 31
. . . . . . . . . . . . . . . . . . . . . 31
. . . . . . . . . . . . . . . . . . 38
. . . . . . . . . . . . . . . . . . . 40
Troubleshooting Tips
Power Problems
Memory Problems
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . 42
. . . . . . . . . . . . . . . . . . 42
. . . . . . . . . . . . . . . . . 43
. . . . . . . . . . 44
Dell Technical Update Service . . . . . . . . . . . 46
Dell Support Utility
. . . . . . . . . . . . . . . . . 46
5 Reinstalling Software . . . . . . . . . . . . . . 49
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Identifying Drivers
Reinstalling Drivers and Utilities
Restoring Your Operating System
Using Microsoft
Using Dell™ Factory Image Restore
. . . . . . . . . . . . . . . . . 49
. . . . . . . . . . 50
. . . . . . . . . . . . 52
®
Windows® System Restore . . . 52
. . . . . . . . 54
Using the Operating System Media . . . . . . . . . 55
6 Finding Information . . . . . . . . . . . . . . . . 57
4 Contents
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 59
Obtaining Assistance . . . . . . . . . . . . . . . . . . 59
Technical Support and Customer Service
DellConnect™
. . . . . . . . . . . . . . . . . . . . 60
Online Services . . . . . . . . . . . . . . . . . . . 60
AutoTech Service
. . . . . . . . . . . . . . . . . . 61
Automated Order-Status Service
. . . . . 60
. . . . . . . . . . 61
Problems With Your Order
Product Information
. . . . . . . . . . . . . . . . 61
. . . . . . . . . . . . . . . . . . . 62
Returning Items for Warranty Repair or Credit . . . . . 62
Before You Call
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . 63
. . . . . . . . . . . . . . . . . . . . . 65
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Contents 5
6 Contents

About Your Computer

Front View

27
26
25
24
23
1
1
2
3
4
5
6
7
22
21
20
19
18
1 microphone (optional) 2 camera light (optional)
3 camera (optional) 4 display latch
16
17
About Your Computer 7
15
14
8
9
10
11
12
13
5 display and (optional)
touchscreen
7 volume control buttons 8 power button
9 USB connectors (2) 10 Wi-Fi Catcher™ Network
11 wireless switch 12 audio connectors (2)
13 right speaker 14 media bay (with optical drive)
15 fingerprint reader (optional) 16 PC Card slot
17 IEEE 1394a connector 18 contactless smart-card reader
19 Secure Digital (SD)
memory-card reader
21 display latch release 22 touch pad buttons/track stick
23 left speaker 24 track stick
25 keyboard 26 device status lights
27 ambient light sensor
6 keyboard status lights
Locator
20 touch pad
buttons
8 About Your Computer

Back View

1
2
3
4
1 RJ-11 connector (optional) 2 RJ-45 connector
3 battery/power lights 4 multimode DisplayPort
5 AC adapter 6 security cable slot
7 video connector 8 eSATA/USB connector
9 USB PowerShare connector 10 smart card reader
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
5
7
6
9
8
10
About Your Computer 9

Bottom View

2
1
5
4
1 battery charge gauge 2 air vents
3 battery latch release 4 battery
5 docking device connector
3
NOTE: Remove the protective panel on the docking device connector
before docking the computer.

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Before removing or replacing the battery, turn off the computer,
disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.
10 About Your Computer

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

wireless switch icon
Dell Wi-Fi Catcher Network Locator icon
Use the wireless switch to enable or disable wireless network devices. Use the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 16.
About Your Computer 11
12 About Your Computer

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
NOTE: Some devices mentioned in the following steps may be optional.
1
Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.
2
Setting Up Your Computer 13
2
Connect the network cable.
3
Connect USB devices, such as a mouse or keyboard.
4
Connect IEEE 1394 devices, such as a DVD player.
5
Open the computer display and press the power button to turn on the computer.
14 Setting Up Your Computer
NOTE: It is recommended that you turn on and shut down your computer at least
once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
6
Connect to the Internet. See "Connecting to the Internet" on page 16 for more information.
4
5
3
2
1
1 Internet service 2 cable or DSL modem
3 wireless router 4 laptop with wired connection
5 laptop with wireless connection
Setting Up Your Computer 15
2
1
3

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:
1
Save and close any open files, and exit any open programs.
2
Double-click the ISP icon on the Microsoft® Windows® desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.
NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you
have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
NOTE: Have your ISP information ready. If you do not have an ISP, consult the
Connect to the Internet wizard.
Microsoft® Windows Vista® Operating System
Save and close any open files, and exit any open programs.
1
2
Click the Windows Vista Start button
3
Under
Network and Internet,
4
In the
Connect to the Internet
or
Dial-up
Choose
•Chose
16 Setting Up Your Computer
, depending on how you want to connect:
Broadband
modem, or Bluetooth wireless technology connection.
Dial-up
if you will use a DSL, satellite modem, cable TV
if you will use a dial-up modem or ISDN.
click
window, click either
Connect to the Internet
Control Panel
Broadband (PPPoE)
.
NOTE: If you do not know which type of connection to select, click Help me choose
or contact your ISP.
5
Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.
Microsoft Windows® XP
1
Save and close any open files, and exit any open programs.
2
Click
Start→
3
In the next window, click the appropriate option:
If you do not have an ISP, click
providers (ISPs)
If you have already obtained setup information from your ISP but you did not receive a setup CD, click
If you have a setup CD, click
4
Click
Next
If you selected step 5. Otherwise, follow the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
5
Click the appropriate option under
Internet?
6
Use the setup information provided by your ISP to complete the setup.
Internet Explorer→ Connect to the Internet
Choose from a list of Internet service
.
Set up my connection manually
Use the CD I got from an ISP
.
Set up my connection manually
, and click
Next
.
How do you want to connect to the
in step 3, continue to
.
.
.

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

1
Click the Windows Vista Start button , and then click
and settings
2
In the
3
Click
4
Follow the instructions provided on the screen by the Windows Easy Tra ns f er wi z a rd .
→ Start Windows Easy Transfer.
User Account Control
Start a new transfer
dialog box, click
or
Continue a transfer in progress
Continue
Setting Up Your Computer 17
Tran sfe r fi le s
.
.

Microsoft Windows® XP

Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer.
You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.
NOTE: You can transfer information from an old computer to a new computer by
directly connecting a serial cable to the input/output (I/O) ports of the two computers.
For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
Running the Files and Settings Transfer Wizard With the Operating System Media
NOTE: This procedure requires the Operating System media. This media is optional
and may not be included with certain computers.
To prepare a new computer for the file transfer:
1
Open the Files and Settings Transfer Wizard: click
Accessories→ System Tools→
2
When the click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
from the Windows XP CD
5
When the source computer. Do
Now go to your old computer
not
Files and Settings Transfer Wizard
screen, click
→ Next
click
.
Next
at this time.
To copy data from the old computer:
On the old computer, insert the Windows XP
1
2
On the
additional tasks
3
Under
Welcome to Microsoft Windows XP
.
What do you want to do?
, click
screen, click
screen appears, go to your old or
Transfer files and settings→ Next
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
I will use the wizard
Operating System
screen, click
media.
Perform
.
.
18 Setting Up Your Computer
4
On the
5
On the
6
On the transfer and click
After the information has been copied, the
Phase
7
Click
Which computer is this?
Select a transfer method
screen, click
screen, click the transfer method you prefer.
What do you want to transfer?
Next
.
screen appears.
Finish
.
Old Computer→
Next
.
screen, select the items you want to
Completing the Collection
To transfer data to the new computer:
1
On the
Next
2
On the chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
.
The wizard applies the collected files and settings to your new computer.
3
On the
Running the Files and Settings Transfer Wizard Without the Operating System Media
Finished
screen, click
Finished
, and restart the new computer.
To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.
To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1
Open the Files and Settings Transfer Wizard: click
Accessories→ System Tools→
2
When the click
3
On the
4
On the
Files and Settings Transfer Wizard
Next
.
Which computer is this?
Do you have a Windows XP CD?
Wizard Disk in the following drive
5
Insert the removable media, such as a writable CD, and click OK.
Files and Settings Transfer Wizard
screen, click
screen, click
Next.
Start→
All Programs→
.
welcome screen appears,
New Computer→
Next
.
I want to create a
Setting Up Your Computer 19
6
When the disk creation completes and the
computer
7
Go to the old computer.
message appears,
do not
Now go to your old
click
Next
.
To copy data from the old computer:
1
On the old computer, insert the wizard disk, and click
2
In the
Open
field on the
the appropriate removable media) and click
3
On the
4
On the
5
On the
6
On the transfer and click
Files and Settings Transfer Wizard
Which computer is this?
Select a transfer method
What do you want to transfer?
Next
After the information has been copied, the
Phase
screen appears.
7
Click
Finish
.
Run
window, browse to the path for
OK
welcome screen, click
screen, click
screen, click the transfer method you prefer.
screen, select the items you want to
.
Completing the Collection
Old Computer→
Start→
.
To transfer data to the new computer:
1
On the
Next
2
On the chose for transferring your settings and files and click
Now go to your old computer
.
Where are the files and settings?
screen on the new computer, click
screen, select the method you
Next
. Follow the
instructions on the screen.
The wizard reads the collected files and settings and applies them to your new computer.
Run
.
fastwiz
Next
Next
(on
.
.
When all of the settings and files have been applied, the
Finished
appears.
3
Click
Finished
NOTE: For more information about this procedure, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft Operating System?).
NOTE: Access to the Dell™ Knowledge Base document may not be available in
certain countries.
and restart the new computer.
®
Windows® XP
20 Setting Up Your Computer
screen
3

Specifications

NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click StartHelp and Support and select the option to view information about your computer.
Processor
®
Processor type Intel
L1 cache 32 KB per instruction, 32 KB data cache per
L2 cache shared 3 MB or 6 MB
Front side bus frequency 1067 MHz
System Information
Chip set Intel GM45
Data bus width 64 bit
DRAM bus width 64 bit
Processor address bus width 36 bit
Flash EPROM SPI 32 Mbit
Core™2 Duo
core
PC Card
NOTE: The PC Card slot is designed only for PC Cards. It does NOT support
ExpressCards.
CardBus controller Ricoh R5C847
PC Card connector one (supports one Type I or Type II card)
Cards supported 3.3 V and 5 V
PC Card connector size 80 pins
Specifications 21
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