Dell ATG E6400, NU229 User Manual

Dell™ Latitude™ ATG E6400

Setup and Quick Reference Guide

This guide provides a features overview, specifications, quick setup,

software, and troubleshooting information for your computer. For more

information about your operating system, devices, and technologies, see

Dell Technology Guide

the

at support.dell.com.

Model PP27L

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, DellConnect, Latitude, Wi-Fi Catcher, ExpressCharge, Dell MediaDirect, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark and

Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vis ta , and the

Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Windows Vista start button logo are either trademarks or registered trademarks of

Model PP27L

May 2008 P/N NU229 Rev. A00

Contents

1 About Your Computer. . . . . . . . . . . . . . . . . 7

Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7

Back View

Bottom View . . . . . . . . . . . . . . . . . . . . . . . 10

Battery Removal

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

. . . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . 11

2 Setting Up Your Computer . . . . . . . . . . . . 13

Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting to the Internet

Setting Up Your Internet Connection

Transferring Information to a New Computer

Microsoft System

Microsoft Windows

Windows Vista® Operating

. . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . 16

. . . . . . . . 16

. . . . . . 17

XP . . . . . . . . . . . . . . 18

3 Specifications . . . . . . . . . . . . . . . . . . . . . 21

Contents 3

4 Troubleshooting . . . . . . . . . . . . . . . . . . . 31

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Lights

Beep Codes

Error Messages . . . . . . . . . . . . . . . . . . . 33

System Messages

Troubleshooting Software and Hardware

Problems . . . . . . . . . . . . . . . . . . . . . . 39

Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . 40

Troubleshooting Tips

Power Problems

Memory Problems

Lockups and Software Problems

. . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . 43

. . . . . . . . . . 44

Dell Technical Update Service . . . . . . . . . . . 46

Dell Support Utility

. . . . . . . . . . . . . . . . . 46

5 Reinstalling Software . . . . . . . . . . . . . . 49

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Identifying Drivers

Reinstalling Drivers and Utilities

Restoring Your Operating System

Using Microsoft

Using Dell™ Factory Image Restore

. . . . . . . . . . . . . . . . . 49

. . . . . . . . . . 50

. . . . . . . . . . . . 52

Windows® System Restore . . . 52

. . . . . . . . 54

Using the Operating System Media . . . . . . . . . 55

6 Finding Information . . . . . . . . . . . . . . . . 57

4 Contents

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance . . . . . . . . . . . . . . . . . . 59

Technical Support and Customer Service

DellConnect™

. . . . . . . . . . . . . . . . . . . . 60

Online Services . . . . . . . . . . . . . . . . . . . 60

AutoTech Service

. . . . . . . . . . . . . . . . . . 61

Automated Order-Status Service

. . . . . 60

. . . . . . . . . . 61

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . 62

Returning Items for Warranty Repair or Credit . . . . . 62

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contents 5

6 Contents

About Your Computer

Front View

1 microphone (optional) 2 camera light (optional)

3 camera (optional) 4 display latch

About Your Computer 7

5 display and (optional)

touchscreen

7 volume control buttons 8 power button

9 USB connectors (2) 10 Wi-Fi Catcher™ Network

11 wireless switch 12 audio connectors (2)

13 right speaker 14 media bay (with optical drive)

15 fingerprint reader (optional) 16 PC Card slot

17 IEEE 1394a connector 18 contactless smart-card reader

19 Secure Digital (SD)

memory-card reader

21 display latch release 22 touch pad buttons/track stick

23 left speaker 24 track stick

25 keyboard 26 device status lights

27 ambient light sensor

6 keyboard status lights

Locator

20 touch pad

buttons

8 About Your Computer

Back View

1 RJ-11 connector (optional) 2 RJ-45 connector

3 battery/power lights 4 multimode DisplayPort

5 AC adapter 6 security cable slot

7 video connector 8 eSATA/USB connector

9 USB PowerShare connector 10 smart card reader

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air

vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

About Your Computer 9

Bottom View

1 battery charge gauge 2 air vents

3 battery latch release 4 battery

5 docking device connector

NOTE: Remove the protective panel on the docking device connector

before docking the computer.

Battery Removal

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: Using an incompatible battery may increase the risk of fire or

explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

CAUTION: Before removing or replacing the battery, turn off the computer,

disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

10 About Your Computer

Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator

wireless switch icon

Dell Wi-Fi Catcher Network Locator icon

Use the wireless switch to enable or disable wireless network devices. Use the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 16.

About Your Computer 11

12 About Your Computer

Setting Up Your Computer

Quick Setup

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

CAUTION: The AC adapter works with electrical outlets worldwide. However,

power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE: When you disconnect the AC adapter cable from the computer, grasp the

connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.

NOTE: Some devices mentioned in the following steps may be optional.

Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet.

Setting Up Your Computer 13

Connect the network cable.

Connect USB devices, such as a mouse or keyboard.

Connect IEEE 1394 devices, such as a DVD player.

Open the computer display and press the power button to turn on the computer.

14 Setting Up Your Computer

NOTE: It is recommended that you turn on and shut down your computer at least

once before you install any cards or connect the computer to a docking device or other external device, such as a printer.

Connect to the Internet. See "Connecting to the Internet" on page 16 for more information.

1 Internet service 2 cable or DSL modem

3 wireless router 4 laptop with wired connection

5 laptop with wireless connection

Setting Up Your Computer 15

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.

Setting Up Your Internet Connection

To set up an Internet connection with a desktop shortcut provided by your ISP:

Save and close any open files, and exit any open programs.

Double-click the ISP icon on the Microsoft® Windows® desktop.

Follow the instructions on the screen to complete the setup.

If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.

NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you

have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

NOTE: Have your ISP information ready. If you do not have an ISP, consult the

Connect to the Internet wizard.

Microsoft® Windows Vista® Operating System

Save and close any open files, and exit any open programs.

Click the Windows Vista Start button

Under

Network and Internet,

In the

Connect to the Internet

Dial-up

• Choose

•Chose

16 Setting Up Your Computer

, depending on how you want to connect:

Broadband

modem, or Bluetooth wireless technology connection.

Dial-up

if you will use a DSL, satellite modem, cable TV

if you will use a dial-up modem or ISDN.

click

window, click either

→

Connect to the Internet

Control Panel

Broadband (PPPoE)

NOTE: If you do not know which type of connection to select, click Help me choose

or contact your ISP.

Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Microsoft Windows® XP

Save and close any open files, and exit any open programs.

Click

Start→

In the next window, click the appropriate option:

• If you do not have an ISP, click

providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a setup CD, click

• If you have a setup CD, click

Click

If you selected step 5. Otherwise, follow the instructions on the screen to complete the setup.

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under

Internet?

Use the setup information provided by your ISP to complete the setup.

Internet Explorer→ Connect to the Internet

Choose from a list of Internet service

Set up my connection manually

Use the CD I got from an ISP

Set up my connection manually

, and click

How do you want to connect to the

in step 3, continue to

Transferring Information to a New Computer

Microsoft® Windows Vista® Operating System

Click the Windows Vista Start button , and then click

and settings

In the

Click

Follow the instructions provided on the screen by the Windows Easy Tra ns f er wi z a rd .

→ Start Windows Easy Transfer.

User Account Control

Start a new transfer

dialog box, click

Continue a transfer in progress

Continue

Setting Up Your Computer 17

Tran sfe r fi le s

Microsoft Windows® XP

Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer.

You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.

NOTE: You can transfer information from an old computer to a new computer by

directly connecting a serial cable to the input/output (I/O) ports of the two computers.

For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.

For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE: This procedure requires the Operating System media. This media is optional

and may not be included with certain computers.

To prepare a new computer for the file transfer:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

from the Windows XP CD

When the source computer. Do

Now go to your old computer

not

Files and Settings Transfer Wizard

screen, click

→ Next

click

at this time.

To copy data from the old computer:

On the old computer, insert the Windows XP

On the

additional tasks

Under

Welcome to Microsoft Windows XP

What do you want to do?

, click

screen, click

screen appears, go to your old or

Transfer files and settings→ Next

Start→

All Programs→

welcome screen appears,

New Computer→

I will use the wizard

Operating System

screen, click

media.

Perform

18 Setting Up Your Computer

On the

On the transfer and click

After the information has been copied, the

Phase

Click

Which computer is this?

Select a transfer method

screen, click

screen, click the transfer method you prefer.

What do you want to transfer?

screen appears.

Finish

Old Computer→

screen, select the items you want to

Completing the Collection

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click

Now go to your old computer

Where are the files and settings?

screen on the new computer, click

screen, select the method you

The wizard applies the collected files and settings to your new computer.

On the

Running the Files and Settings Transfer Wizard Without the Operating System Media

Finished

screen, click

Finished

, and restart the new computer.

To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.

To create a wizard disk, use your new computer with Windows XP and perform the following steps:

Open the Files and Settings Transfer Wizard: click

Accessories→ System Tools→

When the click

On the

Files and Settings Transfer Wizard

Which computer is this?

Do you have a Windows XP CD?

Wizard Disk in the following drive

Insert the removable media, such as a writable CD, and click OK.

Files and Settings Transfer Wizard

screen, click

→

Next.

Start→

All Programs→

welcome screen appears,

New Computer→

I want to create a

Setting Up Your Computer 19

When the disk creation completes and the

computer

Go to the old computer.

message appears,

do not

Now go to your old

click

To copy data from the old computer:

On the old computer, insert the wizard disk, and click

In the

Open

field on the

the appropriate removable media) and click

On the

On the transfer and click

Files and Settings Transfer Wizard

Which computer is this?

Select a transfer method

What do you want to transfer?

After the information has been copied, the

Phase

screen appears.

Click

Finish

Run

window, browse to the path for

welcome screen, click

screen, click

screen, click the transfer method you prefer.

screen, select the items you want to

Completing the Collection

Old Computer→

Start→

To transfer data to the new computer:

On the

On the chose for transferring your settings and files and click

Now go to your old computer

Where are the files and settings?

screen on the new computer, click

screen, select the method you

. Follow the

instructions on the screen.

The wizard reads the collected files and settings and applies them to your new computer.

Run

fastwiz

(on

When all of the settings and files have been applied, the

Finished

appears.

Click

Finished

NOTE: For more information about this procedure, search support.dell.com for

document #154781 (What Are The Different Methods To Transfer Files From My Old

Computer To My New Dell™ Computer Using the Microsoft Operating System?).

NOTE: Access to the Dell™ Knowledge Base document may not be available in

certain countries.

and restart the new computer.

Windows® XP

20 Setting Up Your Computer

screen

Specifications

NOTE: Offerings may vary by region. For more information regarding the

configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.

Processor

Processor type Intel

L1 cache 32 KB per instruction, 32 KB data cache per

L2 cache shared 3 MB or 6 MB

Front side bus frequency 1067 MHz

System Information

Chip set Intel GM45

Data bus width 64 bit

DRAM bus width 64 bit

Processor address bus width 36 bit

Flash EPROM SPI 32 Mbit

Core™2 Duo

core

PC Card

NOTE: The PC Card slot is designed only for PC Cards. It does NOT support

ExpressCards.

CardBus controller Ricoh R5C847

PC Card connector one (supports one Type I or Type II card)

Cards supported 3.3 V and 5 V

PC Card connector size 80 pins

Specifications 21

+ 49 hidden pages