Dell NM176 User Manual

Dell™ PowerEdge™ R200 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex,

Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, and XPS are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows, and W indows Server are either trademarks or registered trademarks of Microsoft Corporation

in the United States and/or other countries; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a registered trademark of Novell, Inc. in the United States and other countries; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

August 2007 P/N NM176 Rev. A00

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices

NIC Indicator Codes

System Messages

. . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . 19

Diagnostics Indicator Codes

System Beep Codes

Warning Messages

. . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . 18

. . . . . . . . . . . . . . 29

. . . . . . 12

. . . . . . . . . . 13

. . . . . . . . . . 17

Diagnostics Messages . . . . . . . . . . . . . . . . . 34

Alert Messages

. . . . . . . . . . . . . . . . . . . . . 34

2 Using the System Setup Program . . . . . . 35

Entering the System Setup Program . . . . . . . . . . 35

Responding to Error Messages

Using the System Setup Program

. . . . . . . . . . 35

. . . . . . . . . 36

Contents 3

System Setup Options . . . . . . . . . . . . . . . . . . 36

Main Screen

Memory Information Screen

CPU Information Screen

SATA Configuration Screen

Integrated Devices Screen

Console Redirection Screen

System Security Screen

Exit Screen

. . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . 39

. . . . . . . . . . . . . . 39

. . . . . . . . . . . . 40

. . . . . . . . . . . . . 41

. . . . . . . . . . . . 42

. . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . 44

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

. . . . . . . . . 45

. . . . . . . . . . . . 45

. . . . . . . . . . . . . 48

. . . . . . . . . . . . 49

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . 50

. . . . . . . . . . . . 50

3 Installing System Components . . . . . . . . 51

Recommended Tools . . . . . . . . . . . . . . . . . . 51

Inside the System

Opening and Closing the System

Removing the Bezel

Installing the Bezel

Opening the System

Closing the System

. . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . 55

4 Contents

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 56

Removing the Cooling Shroud

Installing the Cooling Shroud

. . . . . . . . . . . 56

. . . . . . . . . . . 57

System Battery

Replacing the System Battery

Optical Drive

Removing the Optical Drive

Installing the Optical Drive

Configuring the Boot Drive

Hard Drives

Removing a Hard Drive

Installing a Hard Drive

Installing a SAS Controller Card

Fan Assembly

Removing the Fan Assembly

Installing the Fan Assembly

Optional PCI Fan Assembly

Removing the PCI Fan Assembly

Installing the PCI Fan Assembly

. . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . 60

. . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . 67

. . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . 69

. . . . . . . . . . . . 70

. . . . . . . . . . . . . . . 71

. . . . . . . . . . 71

. . . . . . . . . . 72

Power Supply . . . . . . . . . . . . . . . . . . . . . . 73

Removing the Power Supply

Installing the Power Supply

. . . . . . . . . . . . 73

. . . . . . . . . . . . 75

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . 75

Installing an Expansion Card

Removing an Expansion Card

. . . . . . . . . . . . 75

. . . . . . . . . . . 78

Contents 5

Riser Card . . . . . . . . . . . . . . . . . . . . . . . . 79

Removing the Riser Card

Installing the Riser Card

. . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . 80

System Memory

Memory Module Installation Guidelines

Installing Memory Modules

Removing Memory Modules

Processor

Replacing the Processor

. . . . . . . . . . . . . . . . . . . . . 81

. . . . . . 81

. . . . . . . . . . . . 82

. . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . 85

Control Panel Assembly (Service-Only Procedure)

System Board (Service-Only Procedure)

. . . . . . . . . . . . . . . . . . . . . . . . 89

Removing the Control Panel Assembly

Installing the Control Panel Assembly

. . . . . . . . 91

Removing the System Board Assembly

Installing the System Board Assembly

. . . . . . . 89

. . . . . . . 90

. . . . . . 91

. . . . . . . 94

4 Troubleshooting Your System . . . . . . . . . 97

Safety First—For You and Your System . . . . . . . . . 97

Start-Up Routine

. . . . . . . . . . . . . . . . . . . . . 97

6 Contents

Checking the Equipment

. . . . . . . . . . . . . . . . . 98

Troubleshooting IRQ Assignment Conflicts

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

. . . . . . . . . . . . 101

Troubleshooting Basic I/O Functions

Troubleshooting a Serial I/O Device

. . . . 98

. . . . . . . 99

. . . . . . . . . . . 100

. . . . . . . . 101

. . . . . . . . 102

Troubleshooting a USB Device . . . . . . . . . . 102

Troubleshooting a NIC

. . . . . . . . . . . . . . . 103

Responding to a Systems Management Software Alert Message

. . . . . . . . . . . . . . . . . . . . . . 104

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

. . . . . . . . . . . . . 104

. . . . . . . . . . 105

. . . . . . . . . . 106

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. . . . . . . . . . . . . . . 108

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. . . . . . . . . . . 113

. . . . . . . . . . 114

5 Running the System Diagnostics . . . . . 117

Using Dell PowerEdge Diagnostics . . . . . . . . . . 117

System Diagnostics Features

. . . . . . . . . . . . . . 117

When to Use the System Diagnostics

Running the System Diagnostics

From the Utility Partition

. . . . . . . . . . . . 118

. . . . . . . . . . . . . . 118

From Removable Bootable Media

. . . . . . . . . . 118

. . . . . . . . . 118

Contents 7

System Diagnostics Testing Options . . . . . . . . . . 119

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . 119

. . . . . . . . . . . 120

. . . . . . . . . . 120

6 Jumpers and Connectors . . . . . . . . . . . 121

System Board Jumpers . . . . . . . . . . . . . . . . . 121

System Board Connectors

Riser Card Connectors

. . . . . . . . . . . . . . . . 122

. . . . . . . . . . . . . . . . . . 124

Disabling a Forgotten Password . . . . . . . . . . . . 125

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 127

Obtaining Assistance . . . . . . . . . . . . . . . . . . 127

Online Services

Automated Order-Status Service

Support Service

. . . . . . . . . . . . . . . . . . . 128

. . . . . . . . . 129

. . . . . . . . . . . . . . . . . . 129

8 Contents

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

. . . . . . . . . . . . . . . . 129

. . . . . . . . . . . . . . . . . . . 129

. . . . . . . 129

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 131

. . . . . . . . . . . . . . . . . . . . . 133

. . . . . 130

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Contents 9

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Diagnostic indicator codes

• Beep codes

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for

Rack Installation Guide

with your rack solution describe how to install your system into a rack.

Getting Started Guide

up your system, and technical specifications.

configuring and managing your system.

and

Rack Installation Instructions

provides an overview of system features, setting

About Your System 11

included

• Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates

first because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program" on page 35.

<F10> Opens the utility partition, allowing you to run the system

diagnostics. See "Running the System Diagnostics" on page 118.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s

Guide for more information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure

an optional RAID card. For more information, see the documentation for your RAID card.

12 About Your System

Table 1-1. Keystrokes for Accessing System Features (continued)

Keystroke Description

<Ctrl+S> Option is displayed only if you have PXE support enabled through the

System Setup Program (see "SATA Configuration Screen" on page 40 for options and descriptions for the information fields that appear on the SATA Configuration screen). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this

keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the System" on page 54.) Table 1-2 provides component descriptions.

About Your System 13

Figure 1-1. Front-Panel Features and Indicators

14 About Your System

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power-on indicator,

power button

The power button turns system power off and on.

NOTICE: If you turn off the system

using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see "Using the System Setup Program" on page 35 and the operating system's documentation.

The power-on indicator lights or blinks to indicate the status of power to the system.

The power-on indicator lights when the system is on. The indicator is off when the system is off and power is disconnected from the system. The indicator blinks when the system is on but in standby state, or when the system is off but is still connected to the power source.

To exit from the standby state, briefly press the power button.

About Your System 15

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

2 Diagnostic

indicators (4)

3 USB connectors (2) Connect USB 2.0-compliant devices to

The diagnostic indicators aid in diagnosing and troubleshooting the system. For more information, see "Diagnostics Indicator Codes" on page 29.

the system.

4 Hard-drive activity

indicator

5 Video connector Connects a monitor to the system.

6 System status

indicator

7 System

identification button

8 Hard drive 1 Optional 3.5-inch SAS or SATA hard

9 Hard drive 0 A 3.5-inch SAS or SATA hard drive.

10 Optical drive Optional.

11 Bezel Optional

The green hard-drive activity indicator flashes when the hard drives are in use.

The blue system status indicator lights up during normal system operation.

The amber system status indicator flashes when the system needs attention due to a system problem.

You can use the system identification buttons on the front and back panels to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicators on the front and back panels blink until one of the buttons is pushed again.

You can also use the systems management software to cause the indicators to flash to identify a particular system.

drive.

16 About Your System

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

12 NMI button The NMI button is used to troubleshoot

software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

About Your System 17

Figure 1-2. Back-Panel Features and Indicators

324 67 101

1 power supply

connector

4 USB connectors (2) 5 Kensington lock 6 serial connector

7 video connector 8 NIC1 connector 9 NIC2 connector

10 expansion slots (2) 11 system status

2 keyboard connector 3 mouse connector

indicator

895

12 system identification

button

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

18 About Your System

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off. The NIC is not connected to the network.

Link indicator is green. The NIC is connected to a valid link partner

Activity indicator is blinking yellow. Network data is being sent or received.

on the network.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-4 lists the system messages that can occur and the probable cause and corrective action for each message.

About Your System 19

NOTE: If you receive a system message that is not listed in Table 1-4, check the

documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Table 1-4. System Messages

Message Causes Corrective Actions

Attempting to update Remote Configuration.

Please wait....

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

Data error The diskette drive or hard

Remote Configuration is in progress.

Remote BIOS update attempt failed.

NVRAM_CLR jumper is installed.

drive cannot read the data.

Wait until the process is complete.

Retry the BIOS update. If the problem persists, see "Getting Help" on page 127.

Check the System Setup configuration settings. See

"Using the System Setup Program

Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper locations.

For the operating system, run the appropriate utility to check the file structure of the diskette drive or hard drive.

See your operating system documentation for information on running these utilities.

" on page 35.

20 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Decreasing available memory

Diskette read failure

Diskette subsystem reset failed

Drive not ready Diskette missing or

Error: Incorrect memory configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank.

One or more memory modules might be improperly seated or faulty.

Faulty or improperly inserted diskette.

Faulty diskette drive or optical drive controller.

improperly inserted in diskette drive.

The installed memory modules are not matched pairs.

Reinstall the memory modules and, if necessary, replace them. See "System Memory" on page 81.

See "Troubleshooting System Memory" on page 108.

Replace the diskette.

Ensure that the diskette drive and optical drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 and "Troubleshooting an Optical Drive" on page 110. If the problem persists, see "Getting Help" on page 127.

Reinsert or replace the diskette.

See "Memory Module Installation Guidelines" on page 81.

About Your System 21

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Error: Remote Access Controller initialization failure.

Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors.

Gate A20 failure Faulty keyboard controller

General failure The operating system is

Keyboard controller failure

Keyboard data line failure

Keyboard failure Keyboard stuck key

failure

Keyboard fuse has failed.

Faulty or improperly installed RAC.

Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.

(faulty system board).

unable to carry out the command.

Faulty keyboard controller (faulty system board).

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

Keyboard fuse has failed. Replace the keyboard.

Faulty system board. If the problem persists, the

Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" on page 113.

Replace the mouse. If the problem persists, replace the keyboard.

See "Getting Help" on page 127.

This message is usually followed by specific information. Take the appropriate action to resolve the problem.

See "Getting Help" on page 127.

Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help" on page 127.

system board is faulty. See "Getting Help" on page 127.

22 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Manufacturing mode detected

Memory address line

value

, read

address

value

failure at read expecting

Memory double word logic failure at

address

expecting Memory odd/even

logic failure at

start address

System is incorrectly configured.

Faulty or improperly

installed memory modules, or faulty system board.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

end address

Memory write/read

value

address

value

failure at read expecting

Memory tests terminated by keystroke

No boot device available

The spacebar was pressed during POST to terminate the memory test.

The system cannot find the diskette or hard drive.

Information only.

If the diskette drive is your boot device, ensure that a bootable disk is in the drive.

If the hard drive is your boot device, ensure that the hard drive is installed, properly seated, and partitioned as a boot device.

Enter the System Setup program and verify the boot sequence information. See your Hardware Owner’s Manual for details.

About Your System 23

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

No boot sector on hard-disk drive

No timer tick interrupt

Not a boot diskette The operating system is

Option ROM Checksum Error

The system configuration information in the System Setup program might be incorrect.

A chip on the system board might be malfunctioning.

trying to boot from a diskette that does not have a bootable operating system installed on it.

PCI device BIOS (Option ROM) checksum failure is detected during shadowing.

Enter the System Setup program and verify the system configuration information for the hard drive. See your Hardware Owner’s Manual for details.

If the message continues to appear after verifying the information in the System Setup program, the operating system might have been corrupted. Reinstall the operating system. See your operating system documentation for reinstallation information.

Run the system diagnostics. See "Running the System Diagnostics" on page 117.

Insert a diskette that has a bootable operating system.

Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113.

24 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

PCIe Degraded Link Width Error: Embedded

Bus# Expected Link Width

is Actual Link Width

is PCIe Degraded Link

Width Error: Slot Expected Link Width

is Actual Link Width

is PCIe Training

Error: Embedded Bus#

PCIe Training Error: Slot

/Dev#nn/Func

Faulty or improperly installed PCIe card.

Faulty or improperly

installed PCIe card in the specified slot number.

Faulty or improperly installed PCIe card.

Faulty or improperly installed PCIe card in the specified slot number.

Reseat the PCIe cards. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

Reseat the PCIe cards. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127.

About Your System 25

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Plug & Play Configuration Error

Read fault Requested sector

not found

Remote Configuration update attempt failed

SATA port 0/1/2 hard disk drive configuration error

SATA port 0/1/2 hard disk drive failure

SATA port 0/1/2 hard disk drive auto-sensing error

Error encountered in initializing PCI device; faulty system board.

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System could not implement Remote Configuration request.

Faulty drive. Parameters failure.

Faulty drive. INT13 call failure from the drive.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" on page 113. If the problem persists, see "Getting Help" on page 127.

Replace the diskette. Ensure that the diskette and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Ensure that the hard drive cables are properly connected. See "Troubleshooting a Hard Drive" on page 111.

26 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

SATA Port 0/1/2 hard disk not found

Sector not found Seek error Seek operation

failed

Shutdown failure Shutdown test failure. Ensure that all memory

The amount of system memory has changed.

Time-of-day clock stopped

SATA Port 0/1/2 set as Auto, no disk installed.

Faulty diskette or hard drive.

Faulty memory module.

Information only, if you have changed the memory configuration.

Faulty memory module. See "Troubleshooting

Faulty battery; faulty system board.

Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 35.

See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive installed in your system.

modules are properly installed. See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

See "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

See "Troubleshooting the System Battery" on page 106. If the problem persists, see "Getting Help" on page 127.

About Your System 27

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Time-of-day not set

- please run SETUP program

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Utility partition not available

Warning! No micro code update loaded for processor 0

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on

Faulty or improperly installed memory modules or faulty system board.

Utility partition is not available on the hard disk

Micro code update failed. Update the BIOS firmware.

Check the Time and Date settings. See "Using the System Setup Program" on page 35. If the problem persists, see "Troubleshooting the System Battery" on page 106.

page 127.

Ensure that all memory modules are properly installed. See "Memory Module Installation Guidelines" on page 81. If the problem persists, see "Troubleshooting System Memory" on page 108. If the problem persists, see "Getting Help" on page 127.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

See "Getting Help" on page 127.

28 About Your System

Table 1-4. System Messages (continued)

Message Causes Corrective Actions

Write fault Write fault on

selected drive

Faulty diskette, diskette drive, hard drive.

Replace the diskette. Ensure that the diskette drive and hard-drive cables are properly connected. See "Troubleshooting a USB Device" on page 102 or "Troubleshooting a Hard Drive" on page 111 for the appropriate drive(s) installed in your system.

Diagnostics Indicator Codes

The four diagnostics indicators on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes.

Table 1-5. Diagnostic Indicator Codes

Code Causes Corrective Action

Possible processor failure.

See "Troubleshooting the Microprocessor" on page 114.

A B C D

= yellow = green = off

Memory failure. See "Troubleshooting System

Memory" on page 108.

Possible expansion card failure.

See "Troubleshooting Expansion Cards" on page 113.

About Your System 29

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Possible video card failure.

See "Troubleshooting Expansion Cards" on page 113.

A B C D

Diskette drive or hard drive failure.

Possible USB failure. See "Troubleshooting a USB Device"

No memory modules detected.

System board failure. See "Getting Help" on page 127.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Ensure that the diskette drive and hard-drive are properly connected. See "Installing a Hard Drive" on page 67 for information on the drives installed in your system.

on page 102.

See "Troubleshooting System Memory" on page 108.

See "Troubleshooting IRQ Assignment Conflicts" on page 98. If the problem persists, see "Getting Help" on page 127.

= yellow = green = off

30 About Your System

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