Dell MR2217 User Manual

Dell MR2217 Medical Display
User’s Guide

Model: MR2217

Regulatory model: MR2217b

Warnings, Cautions, and Notes

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

____________________

Copyright © 2016 Dell Inc. All rights reserved.

This product is protected by U.S. and international copyright and intellectual property laws.

Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their
respective companies.

2016 - 03 Rev. A01

Contents

1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . .5

Symbols on the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Symbols on the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Intended Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Regulatory compliance information . . . . . . . . . . . . . . . . 9

EMC notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . .13

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . 16

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . . . . . 28

Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . .28

LCD Monitor Quality and Pixel Policy. . . . . . . . . . . . . . .29

Cleaning Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . .30

3 Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . .31

Connecting Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . 31

Attaching the Cable Cover. . . . . . . . . . . . . . . . . . . . . . . . 33

Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the Computer. . . . . . . . . . . . . . . . . . . . . . . . 36

Removing the Monitor Stand. . . . . . . . . . . . . . . . . . . . . . 37

Removing the Cable Cover . . . . . . . . . . . . . . . . . . . . . . . 37

Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . .38

4 Operating the Monitor. . . . . . . . . . . . . . . . . . . . . 39

Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . . 39

Using the On-Screen Display (OSD) Menu . . . . . . . . . . 41

Setting the Maximum Resolution . . . . . . . . . . . . . . . . . .54

Using the Tilt, Swivel, and Vertical Extension . . . . . . . . 55

Contents | 3

Rotating the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Adjusting the Rotation Display Settings of Your

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Built-in Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Product Specific Problems. . . . . . . . . . . . . . . . . . . . . . . .63

Universal Serial Bus (USB) Specific Problems . . . . . . . . 64

6 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Setting Up Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . .65

4 | Contents

Safety Information

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than those

specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.

Please read safety and instructions for use before operating the device.
Please retain this user's guide for future reference.
For information on safety instructions, see the Safety, Environmental, and Regulatory

Information.

Symbols on the Device

Symbol Location Explanation

Rear Indicates manufacture’s serial number.

Rear Indicates the date of manufacture.

Rear This device complies with local regulations for disposal

of electronic products.

Rear Follow operating instructions for use.

Rear This device complies with Part 15 Class B of the FCC

rules.

Rear Indicates Direct Current (DC).

Rear Indicates the device is approved according to the

cTUVus regulations.

Safety Information | 5

5

-xx°C

+yy°C

x%

yy%

xxxhPa

yyyyhPa

Symbols on the Box

Symbol Explanation

Contents of the transport package are fragile therefore it
shall be handled with care.

Transport package shall be kept away from rain.

Indicates correct upright position of the transport package.

Maximum number of identical packages that may be
stacked, where “n” stands for the number of permitted
packages

Indicates temperature limits within which the transport
package shall be stored and handled.

NOTE: V

Environmental Characteristics

Humidity limitation should be indicated adjacent to the
upper and lower horizontal lines.

NOTE: V

Environmental Characteristics

alues for “xx” and “yy” can be found in the

section.

alues for “xx” and “yy” can be found in the

section.

6 | Safety Information

Atmospheric pressure limitation should be indicated
adjacent to the upper and lower horizontal lines.

NOTE: V

Environmental Characteristics

alues for “xx” and “yy” can be found in the

section.

Indicates that the fee has been paid for the recovery of the
packaging material in some European countries.

Indicates that an object is capable of being recycled.

Intended Use

MR2217 is an LCD display intended used for trained physician or practitioners viewing
medical images and data in hospital or clinic environment.

The device is neither used for life supporting system, surgical procedure system nor
viewing digital mammography images.

Warning

You may get an electric shock if the AC outlet is not grounded properly.

Disconnecting Device

The power cord is the disconnect device for this monitor and is attached to the power
adapter as a plug-in device. To remove all electrical power from the monitor, disconnect
the power cord from the electrical outlet.

General recommendations

• For continued safe use of this monitor, read the safety and operating instructions

before operating the monitor.

• Unplug the AC mains cord to disconnect the mains power.

• Use only the power cord supplied with this monitor.

• Adhere to all warnings on the device and in the operating instructions manual.

Electrical Shock or Fire Hazard

• Connect the AC power cord to a properly grounded power source with the line

frequency and voltage specified on the name plate of the power adapter.

• To reduce the risk of electrical shock, DO NOT remove any covers. Refer servicing
to qualified personnel only.

• Users must not allow SIP/SOPs and the patient to come into contact at the same
time.

Modifications to the unit

No modification of this monitor is allowed.

Type of protection (electrical)

Monitor with external power adapter: Class I equipment.

Explosion Hazard

Do not use this monitor in the presence of flammable materials.

Safety Information | 7

Power connection - Monitor with external +19VDC power
adapter

• Power requirements: The monitor must be powered using the accompanied

medical- approved power adapter.

• The medical-approved power adapter must be powered by AC mains power.

• The power adapter is specified as a part of the monitor.

Power cord

• Do not use extension cords as this may result in fire or electric shock.

• Use the power cord that is supplied with the monitor only.

NOTE: Grounding reliability can only be achieved when the equipment is

connected to an equivalent receptacle marked “Hospital Only” or “Hospital Grade”.

Connection of External Equipment

• External equipment intended for connection to signal input/output or other

connectors, shall comply with relevant UL/EN/IEC standard (e.g. UL/EN/IEC 60950
for IT equipment and UL/EN 60601-1/IEC 60601 series for medical electrical
equipment).

• In addition, all such combinations -systems- shall comply with the standard IEC
60601-1-1, safety requirements for medical electrical systems.

• Equipment not complying with UL/EN/IEC 60601-1 shall be kept outside the
patient environment, as defined in the standard.

8 | Safety Information

Regulatory compliance information

INDICATION FOR USE

MR2217 is an LCD display intended used for trained physician or practitioners viewing
medical images and data in hospital or clinic environment.

The device neither be used for life supporting system, surgical procedure system nor
viewing digital mammography images.

FCC Information

Federal Communications Commission (FCC) Notice (U.S. Only) WARNING: This
equipment has been tested and found to comply with the limits for a digital device,
pursuant to Part 15 Class B of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 Class B of the FCC rules. Operation is subject to the
following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received including interference that may

cause undesired operation.

CAUTION: Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.

CANADIAN NOTICE

This ISM device complies with Canadian ICES-003. Cet appareil ISM est conforme à la
norme NMB-003 du Canada.

Safety Information | 9

EMC notice

Electromagnetic emissions

The MR2217 is intended for use in the electromagnetic environment specified below.
The customer or the user of the MR2217 should assure that it is used in such an

environment.

Emissions test Compliance Electromagnetic environment - Guidance

RF emissions
CISPR 11

RF emissions
CISPR 11

Harmonic emissions
IEC 61000-3-2

Voltage fluctuations/

er emissions

flick
IEC 61000-3-3

Electromagnetic immunity

Group 1 The MR2217 uses RF energy only for its internal

Class B The MR2217 is suitable for use in all

Class D

Complies

function.
Therefore, its RF emissions are very low and are

ely to cause any interference in nearby

not lik
electronic equipment.

establishments, including
establishments and those directly connected to
the public low-voltage power supply network that
supplies buildings used for domestic purposes.

domestic

Immunity test IEC 60601 Test

levels

Electrostatic
discharge (ESD)

IEC 61000-4-2

Electrical fast

ansient/burst

tr
IEC 61000-4-4

Surge
IEC 61000-4-5

±6 kV contact
±8 kV air

±2 kV for power
supply lines

±1 kV for input/

put lines

out

±1 kV line(s) to

s)

line(
±2 kV line(s) to

h

eart

10 | Safety Information

Compliance

level

±6 kV contact
±8 kV air

±2 kV for power
supply lines

±1 kV for input/

utput lines

o

±1 kV line(s) to

ne(s)

li
±2 kV line(s) to

rth

ea

Electromagnetic environment

- Guidance

Floors should be wood, concrete
or ceramic tile. If floors are
covered with synthetic material,
the relative humidity should be at
least 30%.

Mains power quality should be that

typical commercial or hospital

of a
environment.

Mains power quality should be that

typical commercial or hospital

of a
environment.

Voltage dips, short
interruptions and
voltage variations
on power supply
input lines

IEC 61000-4-11

Power frequency

/60 Hz)

(50
magnetic field

IEC 61000-4-8

Conducted RF
IEC 61000-4-6

Radiated RF
IEC 61000-4-3

< 5% U
dip in U
cycle

40% U
in U

) for 5 cycles

T

70% U

) for 25

in U

T

cycles
< 5% U

dip in U

1 (> 95%

T

) for 0.5

T

(60% dip

T

(30% dip

T

(>95%

T

) for 5s

T

< 5% U
dip in U
cycle

40% U
in U

) for 5 cycles

T

70% U

) for 25

in U

T

cycles
< 5% U

) for 5s

in U

T

(> 95%

T

) for 0.5

T

(60% dip

T

(30% dip

T

(>95% dip

T

Mains power quality should be that

typical commercial or hospital

of a
environment. If the user of the
MR2217 requires continued
operation during power mains
interruptions, it is recommended
that the MR2217 be powered from
an uninterruptible power supply or
a battery.

3 A/m 3 A/m Power frequency magnetic fields

ld be at least characteristic of

shou
a typical location in a typical
commercial or hospital
environment.

3 Vrms
150 kHz to 80

MHz
3 V/m
80 MHz to 2.5

GHz

3 Vrms

3 V/m

Portable and mobile RF

mmunications equipment

co
should be used no closer to any
part of the OEV262H, including
cables, than the recommended
separation distance calculated
from the equation appliance to the
frequency of the transmitter.

Recommended separation

ance:

dist

√P

d = 1.2

√P 80 MHz to 800 MHz

d = 1.2
d = 2.3

√P 800 MHz to 2.5 GHz

Where P is the maximum output

r rating of the transmitter in

powe
watts (W) according to the
transmitter manufacturer and d is
the recommended separation
distance in meters (m).

Field strengths from fixed RF

ansmitters, as determined by an

tr
electromagnetic site survey

a

,
should be less than the
compliance level in each
frequency range

b

. Interference
may occur in the vicinity of
equipment marked with following
symbol:

Safety Information | 11

NOTE: At 80 MHz and 800 MHz, the higher frequency range applies.
NOTE: These guidelines may not apply in all situations. Electromagnetic propagation is affected by

absorption and reflection from structures, objects and people.

a. Field strengths from fixed transmitters, such as ba
phones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast can­not be predicted theoretically with accuracy. To assess the electromagnetic environment due to
fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field
strength in the location in which the MR2217 is used exceeds the applicable RF compliance level
above, the MR2217 should be observed to verify normal operation. If abnormal performance is
observed, additional measures may be necessary, such as reorienting or relocating the MR2217.

b. Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m.

se stations for radio (cellular/cordless) tele-

Recommended separation distance

The MR2217 display is intended for use in an electromagnetic environment in which
radiated RF disturbances are controlled. The customer of the user or the MR2217 display
can help prevent electromagnetic interference by maintaining a minimum distance
between portable and mobile RF communications equipment (transmitters) and the
MR2217 display as recommended below, according to the maximum output power of
the communications equipment.

Rated maximum

put power of

out

transmitter (W)

0.01 0.12 0.12 0.23

0.1 0.38 0.38 0.73

1 1.2 1.2 2.3

10 3.8 3.8 7.3

100 12 12 23

For transmitters rated at a maximum output power not listed above, the recommended
sepa

ration distance “d” in meters (m) can be estimated using the equation applicable to the
frequency of the transmitter, where “P” is the maximum output power rating of the transmitter in
watts (W) according to the transmitter manufacturer.

Separation distance according to frequency of transmitter (m)

150kHz to 80MHz

√P

d=1.2

80MHz to 800MHz
d=1.2√P

800MHz to 2.5GHz
d=2.3√P

NOTE: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.
NOTE: These guidelines may not apply in all situations. Electromagnetic propagation is affected by

absorption and reflection from structures, objects and people.

12 | Safety Information

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all
the components and

NOTE: Some items

features or media may not be available in certain countries.

Contact Dell

may be optional and may not ship with your monitor. Some

if something is missing.

NOTE: To

guide for setup instructions.

set up with any other stand, please refer to the respective stand setup

Monitor

Stand Riser

Stand Base

Cable Cover

About Your Monitor | 13

DC Power Cable

Power Adapter

DP Cable

HDMI Cable

USB 2.0 Upstream Cable
(Enables the USB Ports on
the Monitor)

14 | About Your Monitor

• Drivers and

Documentation Media

• Quick Setup

• Safety

and Regulatory
Information

ctory Calibration

• Fa
Report

Guide

, Environmental,

Product Features

The Dell MR2217 flat panel medical display has an active matrix, Thin-Film Transistor
(TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include:

• 54.61 cm (21.5-inch) viewable area display (measured diagonally).
1920 x 1080 resolution, plus full-screen support for lower resolutions.

• Wide viewing angle to allow viewing from a sitting or standing position, or while
moving from side-to-side.

• Tilt, swivel, height, and rotate adjustment capabilities.

• Removable stand and Video Electronics Standards Association (VESA™) 100 mm

mounting holes for flexible mounting solutions.

• Digital connectivity with DisplayPort and HDMI.

• Equipped with 1 USB upstream port and 2 USB downstream ports.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• Software and documentation media includes an Information File (INF), Image Color

Matching File (ICM), and product documentation.

• Dell Display Manager Software included (comes in the CD shipped with the
monitor).

• Security lock slot and cable clip.

• Capability to switch from wide aspect to standard aspect ratio while maintaining

the image quality.

• BFR/PVC/CFR-free (Halogen-free) excluding the external cables and power
adapter.

• Meets NFPA 99 leakage current requirements.

• Arsenic-Free glass and Mercury-Free for the panel only.

• 0.5 W standby power when in the sleep mode.

• Energy Gauge shows the energy level being consumed by the monitor in real time.

• Analog backlight dimming control for flicker free display.

• DICOM (Digital Imaging and Communications in Medicine) part-14 GFDS for

accurate grayscale reproducibility. DICOM calibrated luminance at 180 cd/m².

• FDA Class I and medical grade display.

• Integrated backlight sensing for brightness stabilization.

• Cable security and management.

• 10-bit LUT and color processing.

• White housing for visible dried blood stains detection.

About Your Monitor | 15

Identifying Parts and Controls

Front View

Label Description

1 Function buttons (For more information, see
2 Power On/Off button (with LED indicator)

Front panel controls

Operating the Monitor

)

Side View

16 | About Your Monitor

Back View

Back view with monitor stand

Label Description Use

1 VESA mounting holes

100 mm x 100 mm -

(
behind attached VESA
Cover)

2 Regulatory label Lists the regulatory approvals.
3 Stand release button Releases stand from monitor.

4 Security lock slot Supports the use of security lock to prevent theft.

5 Cable cover Offers the protection to the installed cables on the

6 Barcode serial number

l

labe

7 Cable clip Use to secure the cables by tightening the screw

8 Cable management slot Use to organize cables by placing them through

Wall mount monitor using VESA-compatible wall
mount kit (100 mm x 100 mm).

ty lock not included)

(securi

of the monitor.

rear
Refer to this label if you need to contact Dell for

technical support.

on the clip.

the slot.

About Your Monitor | 17

Bottom View

Bottom view without monitor stand

Label Description Use

1 Adapter connector Connect the power cable.
2 DisplayPort in

ector

conn

3 HDMI port connector Connect your computer with HDMI cable.
4 VGA connector Connect your computer with VGA cable (cable not

5 USB upstream port Connect the USB cable that came with your monitor

6 USB downstream port Connect your USB device. You can only use this

7 Stand release button Releases stand from monitor.

Connect your computer with DP cable.

included

o the monitor and the computer. Once this cable is

t
connected, you can use the USB connectors on the
monitor.

conn
the computer and USB upstream connector on the
monitor.

).

ector after you have connected the USB cable to

18 | About Your Monitor

Monitor Specifications

Flat Panel Specifications

Model MR2217

Screen type Active matrix - TFT LCD
Panel type In-Plane Switching type
Viewable image
Diagonal
Horizontal, Active Area
Vertical, Active Area
Area
Pixel pitch 0.248 mm x 0.248 mm
Viewing angle 178° (vertical) typical

Luminance output 250 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Anti-Glare with 3H hardness
Backlight LED edgelight system
Response time 14 ms (Gray to Gray)
Color depth 16.7 million colors
Color gamut 72% (typical)*

546.1 mm (21.5 inches)

476.06 mm (18.74 inches)

267.78 mm (10.54 inches)

2

127479.35 mm

178° (horizontal) typical

(197.59 inch2)

* MR2217 color gamut (typical) is based on CIE1976 (85%) and CIE1931 (72%) test

andards.

st

About Your Monitor | 19

Resolution Specifications

Model MR2217

Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 50 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz

Preset Display Modes

Display Mode Horizontal

Frequency (kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+

VESA, 640 x 480 31.5 60.0 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 63.9 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 900 60.0 60.0 108.0 +/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

20 | About Your Monitor

Electrical Specifications

Model MR2217

Video input signals • Analog RGB

75 ohm input impedance

• HDMI 1.
ohm input impedance per differential pair

isplayPort 1.2**, 600mV for each differential line,

• D
100 ohm input impedance per differential pair

Synchronization input signals Separate horizontal and vertical synchronizations,

polarity-fr
green)

AC/DC
adapter***

Inrush current • 115 V

* Support HDMI 1.4 specification, Excludes HDMI Ethernet Channel (HEC), Audio Return
Channel (ARC), standard for 3D format and resolutions, standard for 4K x 2K resolution.

** Support DP1.2 (CORE) specification, Excludes High Bit Rate 2 (HBR2), Fast AUX
transaction, Multi-stream transport (MST), 3D stereo transport, HBR Audio (or high data
rate audio).

*** Qualified Compatible AC/DC adapters.

CAUTION: To avoid damage to the monitor,
particular Dell monitor.

Manufacturer Model Polarity

Delta MDS-060AAS19 B Signal

Input voltage/

equency/

fr
current

Output
vo

ltage/

current

100V to 250 V ~ 1.5A to 0.75A/50Hz to 60Hz

Output: 19 V/3.15 A

• 230 V: 100 A (Max.) at 25 °C (cold start)

, 0.7 Volts +/- 5%, positive polarity at

4*, 600mV for each differential line, 100

ee TTL level, SOG (Composite SYNC on

: 50 A (Max.) at 25 °C (cold start)

use only the adapter designed for this

1 DC +19V
2 DC +19V
3 RTN

4 RTN

About Your Monitor |

21

Physical Characteristics

Model MR2217
Connector type 15-pin D-subminiature; DP; HDMI; USB 2.0
Signal cable type • Analog:

• Digital:

• Digital:

• Universal Serial Bus: USB, 4 pins

Dimensions (with stand)

Height (extended)
Height (compressed)
Width
Depth

Dimensions (without stand)

Height
Width
Depth

Stand dimensions

Height (extended)
Height (compressed)
Width
Depth

Weight

Weight with packaging
Weight with stand assembly and

les

cab
Weight without stand assembly

For wall mount or VESA mount

(
considerations - no cables)

Weight of stand assembly

483.4 mm (19.03 inches)

353.4 mm (13.91 inches)

507.3 mm (19.97 inches)

180.0 mm (7.09 inches)

305.4 mm (12.02 inches)

507.3 mm (19.97 inches)

50.2 mm (1.98 inches)

400.7 mm (15.78 inches)

354.4 mm (13.95 inches)

242.6 mm (9.55 inches)

180.0 mm (7.09 inches)

7.8 kg (17.10 lb)

5.7 kg (12.50 lb)

2.8 kg (6.12 lb)

2.0 kg (4.40 lb)

D-Sub, 15 pins (cable not included)

HDMI, 19 pins

DisplayPort, 20 pins

22 | About Your Monitor

Environmental Characteristics

Model MR2217

Pressure

Operating
Non-operating

Temp er at ur e

Operating
Non-operating

Humidity

Operating
Non-operating

Altitude

Operating
Non-operating

Thermal dissipation • 102.36 BTU/ho

70 kPa to 101 kPa
20 kPa to 101 kPa

0 °C to 40 °C (32 °F to 104 °F)

• Storage: -20 °C
ipping: -20 °C to 60 °C (-4 °F to 140 °F)

• Sh

10% to 80% (non-condensing)

age: 5% to 90% (non-condensing)

• Stor
ipping: 5% to 90% (non-condensing)

• Sh

3,000 m (9,842 ft) (maximum)
12,192 m (40,000 ft) (maximum)

• 68.24 BTU/hour (typical)

to 60 °C (-4 °F to 140 °F)

ur (maximum)

Regulatory Compliance

Certification MR2217

FDA Class I, ANSI/AAMI ES 60601-1, CAN/CSA
FCC Part 15 Class B, ICES-003 Level B, IEC/EN 60601-1, IEC/EN
60601-1-2

C22.2 No. 60601-1,

About Your Monitor | 23

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as Power Save Mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.

VESA Modes Horizontal

Sync

Normal
operation

Active-off
mode

Switch off - - - Amber Less than 0.5 W

Active Active Active Green 30 W (maximum)**

Inactive Inactive Blanked Amber Less than 0.5 W

Vertical

Sync

Video Power

Indicator

Power

Consumption

20 W (typical)

* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.

** Maximum power consumption with max luminan

ce, and USB active.

The OSD functions only in the normal operation mode. When any button is pressed in
the Active-off mode, the following message will be displayed:

NOTE: The message may be slightly different according to the connected input

signal.

Activate the computer and the monitor to gain access to the OSD.

24 | About Your Monitor

Pin Assignments

VGA Connector

Pin

Number

1 Video-Red

2 Video-Green

3 Video-Blue

4 GND

5 Self-test

6 GND-R

7 GND-G

8 GND-B

9 Computer 5 V/3.3 V

10 GND-sync

11 GND

12 DDC data

13 H-sync

14 V-sync

15 DDC clock

15-pin Side of the

nected Signal Cable

Con

About Your Monitor | 25

DisplayPort Connector

Pin

Number

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

20-pin Side of the

Connected Signal Cable

ML0(p)

GND

ML0(n)

ML1(p)

GND

ML1(n)

ML2(p)

GND

ML2(n)

ML3(p)

GND

ML3(n)

GND

GND

AUX(p)

GND

AUX(n)

GND

Re-PWR

+3.3 V DP_PWR

26 | About Your Monitor

HDMI Connector

Pin

Number

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

19-pin Side of the

Connected Signal Cable

TMDS DATA 2+

TMDS DATA 2 SHIELD

TMDS DATA 2-

TMDS DATA 1+

TMDS DATA 1 SHIELD

TMDS DATA 1-

TMDS DATA 0+

TMDS DATA 0 SHIELD

TMDS DATA 0-

TMDS CLOCK+

TMDS CLOCK SHIELD

TMDS CLOCK-

CEC

Reserved (N.C. on device)

DDC CLOCK (SCL)

DDC DATA (SDA)

DDC/CEC Ground

+5V POWER

HOT PLUG DETECT

About Your Monitor | 27

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
settings, see

Operating the Monitor

.

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the monitor.

NOTE: This monitor is High-Speed USB 2.0 compatible.

Transfer Speed Data Rate Power Consumption*

High speed 480 Mbps 2.5 W (Max, each port)

Full speed 12 Mbps 2.5 W (Max, each port)

Low speed 1.5 Mbps 2.5 W (Max, each port)

USB Upstream Connector

Pin Number 4-pin Side of the Connector

1 DMU

2 VCC

3 DPU

4 GND

28 | About Your Monitor

USB Downstream Connector

Pin Number 4-pin Side of the Connector

1 VCC

2 DMD

3 DPD

4 GND

USB Ports

• 1 upstream - bottom

• 2 downstream - bottom

NOTE: USB

NOTE: The mon

power save mode. If you turn Off the monitor and then turn it On, the attached
peripherals may take a few seconds to resume normal functionality.

2.0 functionality requires a USB 2.0-capable computer.

itor's USB interface works only when the monitor is On or in the

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/support/monitors.

About Your Monitor | 29

Cleaning Your Monitor

CAUTION: Read and follow the

CAUTION: Do not pour or spray any liquid directly on the device or permit fluid to seep
into connections or openings.

WARNING: Before cleaning the monitor, unplug the monitor power cable from

the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or
handling your monitor:

External Plastic surface

• For cleaning and disinfecting the plastic surface of the monitor, wipe the
surface with a soft lint-free, lightly moistened cloth with up to 75%
concentrated ethyl alcohol solution. Do not use strong alkali, strong solvents,
acid and abrasive cleaning tools such as steel wool, steel blades and sponge
with abrasives for cleaning to prevent damage and scratches to the monitor
surface.

• Wipe off cleaning solutions with a clean and dry lint-free cloth if necessary.

Monitor Panel surface

• If the surface of the panel becomes dusty, wipe gently with absorbent cotton
with water, non-alcohol monitor wipes or other soft materials like chamois
soaks with petroleum benzene.

•Do not use alcohol or ammonia (household cleaners/wipes) on the monitor
panel surface as it will cause damage to the polarizer.

Safety Instructions

before cleaning the monitor.

30 | About Your Monitor

Setting Up the Monitor

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

WARNING: The monitor is to be set up only by qualified personnel.

The following sections provide information about connecting your monitor to the
computer. Please read carefully and follow the instructions given below to complete the
monitor setup.

Connecting Your Monitor

NOTE: If your computer is turned on, turn it Off and disconnect the power cable

before you start the following procedures.

1 Remove the monitor protective cover and place the monitor with its front facing

downward on it.

.

2 Use a Phillips crosshead screwdriver to loose the screw securing the cable clip.

Setting Up the Monitor | 31

3 Open the cable clip, as illustrated in the figure below.

4 Connect

a DC power cable
b DP cable
c HDMI cable
d VGA cable (optional, cable not included)
e USB upstream cable
f USB downstream cables (optional, cable not included)

NOTE: Do not connect

NOTE: Route

NOTE: En

the necessary cables to the monitor.

all cables to the computer at the same time.

each cable neatly and properly as shown in the illustration.

sure that the cables are placed in a balanced arrangement.

32 | Setting Up the Monitor

5 Tighten the cable clip screw with a Phillips crosshead screwdriver to secure all the

connected cables.

WARNING: Do not plug-in or turn-on the power to the monitor until you are

instructed to

NOTE: Read and

setting up the monitor.

do so.

follow the procedures in the following sections to continue

Attaching the Cable Cover

NOTE: The cable cover is detached when the monitor is shipped from the factory.

WARNING: Before turning on the power to the monitor, make sure the cable

co

ver is well attached.

1 Fit the three tabs on the upper part of the cable cover to the groove on the back of

the monitor.

2 Press the cable cover till it snaps into place.

Setting Up the Monitor | 33

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.

NOTE: This is applicable for a moni

bought, please refer to the respective stand setup guide for the set up instructions.

WARNING: Do not plug-in or turn-on the power to the monitor until you are

instructed to

To attach the monitor stand:

1 Insert the two

monitor.

2 Pr

ess the stand till it snaps into place.

3 Hold the stand base with the triangle mark, , facing upward. Then, align the

stand base protruded blocks to the matching slot on the stand.

do so.

tabs on the upper part of the stand to the groove on the back of the

tor with a stand. When any other stand is

34 | Setting Up the Monitor

4 Insert the stand base blocks fully into the stand slot.

5 Lift the screw handle and turn the screw clockwise.

6 After fully tighten the screw, fold the screw handle flat within the recess.

Setting Up the Monitor | 35

Organizing Your Cables

After attaching all necessary cables (see

Attaching the Cable Cover

cables as shown above.

), and the monitor stand (see

Organizing Your Cables

Attaching the Stand

), the cable cover (see

), organize all

Connecting the Computer

To connect the monitor to your computer:

also

NOTE: See

1 Plug the othe
2 Plug the USB
3 Connect

4 Plug the power cables for your computer and monitor into a nearby outlet.

5 T

urn On the monitor and the computer.

CAUTION: The graphics are used for the purpos
the computer may vary.

Connecting Your Monitor

r end of the connected VGA or DP or HDMI cable to your computer.
upstream cable to an appropriate USB 2.0 port on your computer.

the USB 2.0 peripherals to the downstream USB 2.0 ports on the monitor.

.

e of illustration only. Appearance of

36 | Setting Up the Monitor

Removing the Monitor Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, ensure

that the monitor is placed on a soft, clean surface.

NOTE: This is applicable for a moni

bought, please refer to the respective stand setup guide for the set-up instructions.

To remove the stand:

1 Place the mon
2 Pr

ess and hold the stand release button.

3 Lift the stand up and away from the monitor.

itor on a soft cloth or cushion.

tor with a stand. When any other stand is

Removing the Cable Cover

1 Place both of your thumbs on the two sides of the cable cover, as illustrated.
2 Slide the cable cover downward to remove it from the monitor.

Setting Up the Monitor | 37

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.

1 Place the mon
2 Remove the stand.
3 Use a

4 Attach the mounting bracket from the wall mounting kit to the monitor.

5 Mount

NOTE: For use on

Phillips crosshead screwdriver to remove the four screws securing the plastic

cover.

wall mounting kit.

bearing capacity of 10.8 kg.

itor panel on a soft cloth or cushion on a stable, flat table.

the monitor on the wall by following the instructions that comes with the

ly with UL-listed wall mount bracket with minimum weight/load

38 | Setting Up the Monitor

Operating the Monitor

Power On the Monitor

WARNING: Always make sure your hands are dry when operating the monitor.

Press the Power button to turn On the monitor.

Using the Front Panel Controls

Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.

The following table describes the front panel buttons:

Front Panel Button Description

1

Shortcut key/
Preset Modes

Use this button to choose from a list of preset color modes.

Operating the Monitor | 39

2

Use this button to directly access the Brightness/Contrast
menu.

Shortcut key/

Brightness/Contrast

3

Menu

4

Use the MENU button to launch the On-Screen Display
(OSD) and select the OSD Menu. See Accessing the Menu

System.

Use this button to go back to the main menu or exit the OSD
main menu.

Exit

5

Power

Use the Power button to turn the monitor On and Off.
The green light indicates the monitor is On a

functional. An amber light indicates the power save mode.

(with power light

indicator)

Front Panel Button

Use the buttons on the front of the monitor to adjust the image settings.

nd fully

Front Panel Button Description

1

Use the Up button to adjust (increase ranges) items in the OSD menu.

Up

2

Use the Down button to adjust (decrease ranges) items in the OSD
menu.

Down

3

Use the OK button to confirm your selection.

OK

4

Use the Back button to go back to the previous menu.

Back

40 | Operating the Monitor

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit

the OSD menu, the monitor automatically saves those changes. The changes are
also saved if you change the settings and then wait for the OSD menu to disappear.

1 Press the button to launch the OSD menu and display the main menu.

Main Menu for analog (VGA) input

or

Main Menu for digital (HDMI) input

or

Operating the Monitor | 41

Main Menu for digital (DP) input

NOTE: Auto Adjust is only availa

2 Pr

ess the and buttons to move between the setting options. As you move
from one icon to another, the option name is highlighted. See
for a complete list of all the options available for the monitor.

3 Pr

ess the button once to activate the highlighted option.

4 Press and button to select the desired parameter.

5 Sele

ct the button to return to the main menu.

ble when you use the analog (VGA) connector.

the following table

42 | Operating the Monitor

Icon Menu and

Submenus

Brightness/

Contrast

Brightness

Contrast

Description

Use this menu to activate Brightness/Contrast adjustment.

NOTE: Press to swtich between the options.

Brightness adjusts the luminance of the backlight.

Press the
button to decrease the brightness (min. 0 / max. 100).

Adjust the Brightness first, and then adjust the Contrast only if further
adjustment is necessary.

Press the
button to decrease the contrast (min. 0 / max. 100).

The Co
darkness and lightness on the monitor screen.

button to increase the brightness and press the

button to increase the contrast and press the

ntrast function adjusts the degree of difference between

NOTE: Contrast is grayed out in DICOM mode to maintain grayscale

accuracy.

Operating the Monitor | 43

Auto Adjust

Even though your computer recognizes your monitor on startup, the
Auto Adjustment function optimizes the display settings for use with
your particular setup.

Auto Adjustment allows the monitor to self-adjust to the incoming
video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls
under Display settings.

NOTE: In most cases, Auto Adjust produces the best image for your

configuration.

NOTE: Auto Adjust option is only available when you are using the

analog (VGA) connector.

44 | Operating the Monitor

Input Source

Use the Input Source menu to select between the different video
signals that may be connected to your monitor.

Auto Select

VGA

DP

HDMI

Color

Press to select Auto Select, the monitor scans for available input
sources.

Select the VGA input when you are using the analog (VGA) connector.
Press

Select the DP input when you are using the DisplayPort (DP)
connector. Press

Select the HDMI input when you are using the HDMI connector. Press

Use Color to adjust the color setting mode.

to select the VGA input source.

to select the DisplayPort input source.

to select the HDMI input source.

Operating the Monitor | 45

Preset Modes

When you select Preset Modes, you can choose DICOM, Standard,
Paper, or Custom Color from the list.

•DICOM: Pr

displays with consistent methodology. This is the default preset
mode.

•Standard:

•Paper: Loads brightness a

text. Blend the text background to simulate paper media without
affecting color images. Applies to RGB input format only.

• Custom Color: Allows

Press the
values and create your own preset color mode.

ovides consistent luminance uniformity and on diverse

Loads the monitor's default color settings.

nd sharpness settings ideal for viewing

you to manually adjust the color settings.

and buttons to adjust the three colors (R, G, B)

Input Color

Format

Gamma

Allows you to set the video input mode to:

Select this option if your monitor is connected to a computer (or

RGB:
DVD player) using the DP or HDMI cable.

Select this option if your DVD player supports only YPbPr

YPbPr:
output.

Allows you to set the Gamma to PC or MAC.

NOTE: This option is not available when the Preset Modes is DICOM.

Reset Color

Reset your monitor color settings to the factory settings.

46 | Operating the Monitor

Display

Use Display to adjust image.

Aspect Ratio

Brightness

Stabilization

Monitor Sleep

Horizontal

Position

Vertical

Position

Sharpness

Pixel Clock

Phase

Reset Display

Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.

Activating this feature to maintain stable brightness level and shorten
cold startup time.

NOTE: This option is only available when the Preset Modes is DICOM

or Standard.

Allows you to let the monitor turn off automatically or stay on when
your computer goes into sleep mode. When Sleep After Timeout is
selected, the monitor goes to sleep as the system sleeps; when Never
is selected, you may prevent the screen from going off as the system
sleeps for speedy display recovery from PC wake up.

Use or to adjust the image left or right. Minimum is '0' (-).
Maximum is '100' (+).

Use or to adjust the image up or down. Minimum is '0' (-).
Maximum is '100' (+).

NOTE: Horizontal Position and Vertical Position adjustments are

only available for "VGA" input.

This feature can make the image look sharper or softer. Use or

to adjust the sharpness from '0' to '100'.

The Phase and Pixel Clock adjustments allow you to adjust your
monitor to your preference.

Use

If satisfactory results are not obtained using the Phase adjustment, use
the Pixel Clock (coarse) adjustment and then use Phase (fine), again.

or to adjust for best image quality.

NOTE: Pixel Clock and Phase adjustments are only available for "VGA"

input.

Select this option to restore default display settings.

Operating the Monitor | 47

Energy

Power Button

LED

Reset Energy

Menu

Language

Rotation

Transparency

Allows you to set the power LED indicator On or Off to save energy.

Select this option to restore default Energy settings.

Select this option to adjust the settings of the OSD, such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.

Language options set the OSD display to one of the three languages
(English, Spanish, and French).

Rotates the OSD by 90 degrees counter-clockwise. You can adjust the
menu according to your

Select this option to change the menu transparency by pressing the

and buttons (min. 0 / max. 100).

Display Rotation

.

Tim er

Allows you to set the time for which the OSD remains active after you
press a button on the monitor.

Use
60 seconds.

48 | Operating the Monitor

or to adjust the slider in 1 second increments, from 5 to

Lock

Reset Menu

Personalize

Controls user access to adjustments. When Lock is selected, no user
adjustments are allowed. All buttons are locked.

NOTE:

Unlock function– Only hard unlock (press and hold the button above

the power button for 6 seconds).
Lock function –

(press and hold the button above the power button for 6 seconds).

Reset all OSD settings to the factory preset values.

Users can choose a feature from Preset Modes, Brightness/Contrast,
Auto Adjust, Input Source, Aspect Ratio, or Rotation and set it as a
shortcut key.

Either soft lock (through the OSD menu) or hard lock

Reset

Personalization

Restores shortcut keys to factory defaults.

Operating the Monitor | 49

Others

Select this option to adjust the OSD settings, such as the DDC/CI, LCD
Conditioning, and so on.

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows your

monitor parameters (brightness, color balance, and etc.) to be
adjustable via the software on your computer.
You ca n disable this feat
Enable this feature for best user experience and optimum

ormance of your monitor.

perf

ure by selecting Disable.

50 | Operating the Monitor

LCD

Conditio

Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to run.

ning

You can enable this feature by selecting Enable.

Reset Others

Factory Reset

Reset all settings under the Others menu to the factory preset values.

Reset all settings to the factory preset values.

NOTE: This monitor has a built-in feature to automatically calibrate the brightness

to compensate for LED aging.

OSD Warning Messages

When the monitor does not support a particular resolution mode, you will see the
following message:

This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See
ranges addressable by this monitor. Recom

Monitor Specifications

for the Horizontal and Vertical frequency

mended mode is 1920 x 1080.

Operating the Monitor | 51

You will see the following message before the DDC/CI function is disabled:

When the monitor enters the Power Save mode, the following message appears:

Activate the computer and wake up the monitor to gain access to the
If you press any button other than the power button, the following message will appear

depending on the selected input:

NOTE: The message may be slightly different according to the connected input

signal.

If either VGA, HDMI, or DP input is selected and the corresponding cable is not
connected, a floating dialog box as shown below appears.

or

OSD

.

52 | Operating the Monitor

or

See

Troubleshooting

Use only the supplied power adapter to connect to this moni
adapter other than the one supplied may cause malfunction and damage to the monitor,
the following error message will appear:

for more information.

tor and AC mains. Using

Operating the Monitor | 53

Setting the Maximum Resolution

To set the maximum resolution for the monitor:
In Windows® 7, Windows® 8, and Windows® 8.1:

1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic

desktop.

2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.

4 Click OK.

In Windows® 10:

1 Right-click on the desktop and click Display settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 1920 x 1080.

4 Click Apply.

If you do not see 1920 x 1080 as an option, you may need to update your graphics driver.
Depending on your computer, complete one of the following procedures:

If you have a Dell desktop or portable computer:

• Go to http://www.dell.com/support, enter your service tag, and download the
latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

• Go to the support site for your computer and download the latest graphic drivers.

• Go to your graphics card website and download the latest graphic drivers.

54 | Operating the Monitor

Using the Tilt, Swivel, and Vertical Extension

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for set up instructions.

Tilt, Swivel

With the stand attached to the monitor, you can tilt and swivel the monitor for the most
comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

Vertical Extension

NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how

to extend the stand vertically.

Operating the Monitor | 55

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended (

Extension

Rotate clockwise

) and fully tilted up to avoid hitting the bottom edge of the monitor.

Vertical

56 | Operating the Monitor

Rotate counterclockwise

NOTE: To

your Dell computer, you require an updated graphics driver that is not included
with this monitor. To download the graphics driver, go to www.dell.com/support
and see the Download section for Video Drivers for latest driver updates.

NOTE: When in the Portrait View Mode, you may experience performance

degradation in graphic-intensive applications (3D Gaming and etc.).

use the Display Rotation function (Landscape versus Portrait view) with

Operating the Monitor | 57

Adjusting the Rotation Display Settings of Your System

After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.

NOTE: If you are using the monitor with a non-Dell computer, you need to go the

graphics driver website or your computer manufacturer website for information on
rotating the 'contents' on your display.

To adjust the Rotation Display Settings:

1 Right-click on the desktop and click Properties.
2 Select the Settings tab and click Advanced.
3 If you have an ATI graphics card, select the Rotation tab and set the preferred

rotation.

4 If you have an nVidia graphics card, click the nVidia tab, in the left-hand column

select NVRotate, and then select the preferred rotation.

5 If you have an Intel® graphics card, select the Intel graphics tab, click Graphic

Properties, select the Rotation tab, and then set the preferred rotation.

NOTE: If you do not see the rotation option or it is not working correctly, go to

www.dell.com/support and download the latest driver for your graphics card.

58 | Operating the Monitor

Tro ub leshooting

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:

urn off both your computer and the monitor.

1 T
2 Unp

3 Turn on the monitor.

The floating dialog box should appear on-scr
monitor cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains green. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.

lug the video cable from the back of the computer. To ensure proper Self-Test

operation, remove all digital cables from the back of computer.

.

een (against a black background), if the

or

or

Troubleshooting | 59

4 This bo

5 Turn Off your monitor and reconnect the video cable; then turn On both your

If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.

x also appears during normal system operation, if the video cable becomes

disconnected or damaged.

computer and the monitor.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged

and the monitor is in self-test mode.

To run the built-in diagnostics:

1 Ensur
2 Unp

3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2

4 Care

5 Press Button 4 on the front panel again. The color of the screen changes to red.

6 Inspect the display

7 Repeat

The test is complete when the text screen appears. To exit, press Button 4 again.

e that the screen is clean (no dust particles on the surface of the screen).

lug the video cable(s) from the back of the computer or monitor. The monitor

then goes into the self-test mode.

seconds. A gray screen appears.

fully inspect the screen for abnormalities.

for any abnormalities.

steps 5 and 6 to inspect the display in red, green, blue, black, white and text

screens.

60 | Troubleshooting

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the
monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

No Video/Power
LED off

No Video/Power
LED on

Poor Focus Picture is fuzzy,

Shaky/Jittery
Video

Missing Pixels LCD screen has

Stuck-on Pixels LCD screen has

What You

Experience

No picture • Ensure that the video cable connecting the monitor and the

No picture or no
brightness

blurry, or
ghosting

Wavy picture or
fine movement

spots

bright spots

Possible Solutions

computer is properly connected and secure.

• Verify that the power outlet is functioning properly using
any other electrical equipment.

• Ensure that the power button is pressed fully.

• Ensure that the correct input source is selected in the

Source

menu.

• Increase brightness & contrast controls via OSD.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected in the

Source

menu.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the correct aspect ratio.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test in another room.

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/

support/monitors.

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at: http://www.dell.com/
support/monitors.

Input

Input

Troubleshooting | 61

Brightness
Problems

Geometric
Distortion

Horizontal/
Vertical Lines

Synchronization
Problems

Safety Related
Issues

Intermittent
Problems

Missing Color Picture missing

Wrong Color Picture color not

Picture too dim
or too bright

Screen not
centered
correctly

Screen has one
or more lines

Screen is
scrambled or
appears torn

Visible signs of
smoke or sparks

Monitor
malfunctions on
& off

color

good

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust brightness & contrast controls via OSD.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust horizontal & vertical controls via OSD.

NOTE: When using HDMI/DisplayPort input, the positioning

adjustments are not available.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Perform monitor self-test feature check and determine if

these lines are also in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

NOTE: When using HDMI/DisplayPort input, the Pixel Clock

and Phase adjustments are not available.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Perform monitor self-test feature check to determine if the

scrambled screen appears in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Restart the computer in the safe mode.

• Do not perform any troubleshooting steps.

• Contact Dell immediately.

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to determine if the

intermittent problem occurs in self-test mode.

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Check for bent or broken pins in the video cable connector.

• Change the settings of the Preset Modes in the Color menu

OSD depending on the application.

• Adjust R/G/B value under Custom Color in Color menu
OSD.

• Change the Input Color Format to PC RGB or YPbPr in the
Color menu OSD.

• Run the built-in diagnostics.

62 | Troubleshooting

Image retention
from a static
image left on
the monitor for
a long period of
time

Faint shadow

om the static

fr
image displayed
appears on the
screen

the Power Management feature to turn off the monitor

• Use
at all times when not in use (for more information, see

Power Management Modes

natively, use a dynamically changing screensaver.

• Alter

Product Specific Problems

).

Specific

Symptoms

Screen image is
too small

Cannot adjust
th

e monitor
with the
buttons on the
front panel

No Input Signal

hen user

w
controls are
pressed

The picture
does not
entire screen

fill the

What You

Experience

Image is
centered on

en, but does

scre
not fill entire
viewing area

OSD does not

pear on the

ap
screen

No picture, the

ght is

LED li
breathing amber

The picture

not fill the

can
height or width
of the screen

Possible Solutions

• Check the Aspect Ratio setting in the Display menu OSD.

• R

eset the monitor to factory settings.

urn Off the monitor, unplug the power cord, plug it back,

• T
and then turn On the monitor.

• Check

• Check

• Check

• R

• D

• Run t

whether the OSD menu is locked. If yes, press and

hold the button above the Power button for 6 seconds to

Lock

unlock (for more information, see

the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.

whether the signal cable is plugged in properly. Re­plug the signal cable if necessary.

eset the computer or video player.

ue to different video formats (aspect ratio) of DVDs, the

monitor may display in full screen.

he built-in diagnostics.

).

NOTE: When choosing HDMI/DP mode, the Auto Adjust function will not be

available.

Troubleshooting | 63

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

USB interface is
not working

High Speed
US

B 2.0
interface is
slow

What You

Experience

USB peripherals
are not working

High Speed USB

0 peripherals

2.
working slowly or
not working at all

Possible Solutions

• Check that your monitor is turned On.

• Reconnect the up

• Reconnect the USB p

witch Off and then turn On the monitor again.

• S

• Re

boot the computer.

ome USB devices like external portable HDD require higher

• S
electric current; connect the device directly to the
computer system.

• Check

• S

• Reconnect the up

• Reconnect the USB p

• Re

that your computer is USB 2.0-capable.

ome computers have both USB 2.0 and USB 1.1 ports.

Ensure that the correct USB port is used.

boot the computer.

stream cable to your computer.

eripherals (downstream connector).

stream cable to your computer.

eripherals (downstream connector).

64 | Troubleshooting

Appendix

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.

• Online technical assistance — www.dell.com/support/monitors

• Contacting Dell — www.dell.com/contactdell

Setting Up Your Monitor

Setting the display resolution

For maximum display performance with Microsoft® Windows® operating systems, set
the display resolution to 1920 x 1080 pixels by performing the following steps:

In Windows® 7, Windows® 8, and Windows® 8.1:

1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic

desktop.

2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.

4 Click OK.

In Windows® 10:

1 Right-click on the desktop and click Display settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 1920 x 1080.

4 Click Apply.

If you do not see the recommended resolution as an option, you may need to update
your graphics driver. Please choose the scenario below that best describes the computer
system you are using, and follow the given steps.

Appendix | 65

If you have a Dell™ desktop or a Dell™ portable computer with
internet access

1 Go to www.dell.com/support, enter your service tag, and download the latest

driver for your graphics card.

2 After installing the drivers for your graphics adapter, attempt to set the resolution to

1920 x 1080 again.

NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell™

to inquire about a graphics adapter that supports these resolutions.

If you have a non Dell™ desktop, portable computer, or graphics
card

In Windows® 7, Windows® 8, and Windows® 8.1:

1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic

desktop.

2 Right-click on the desktop and click Personalization.
3 Click Change Display Settings.

4 Click Advanced Settings.

5 Identify your graphics controller supplier from the description at the top of the

window (e.g. NVIDIA, ATI, Intel etc.).

6 Refer to the graphic card provider website for updated driver (for example,

http://www.ATI.com OR http://www.NVIDIA.com).

7 After installing the drivers for your graphics adapter, attempt to set the resolution to

1920 x 1080 again.

In Windows® 10:

1 Right-click on the desktop and click Display settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 1920 x 1080.

4 Identify your graphics controller supplier from the description at the top of the

window (e.g. NVIDIA, ATI, Intel etc.).

5 Refer to the graphic card provider website for updated driver (for example,

http://www.ATI.com OR http://www.NVIDIA.com).

6 After installing the drivers for your graphics adapter, attempt to set the resolution to

1920 x 1080 again.

NOTE: If you are unable to set the recommended resolution, please contact the

manufacturer of your computer or consider purchasing a graphics adapter that will
support the video resolution.

66 | Appendix