Dell KH934 User Manual

Dell™ PowerEdge™ SC440 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, P owerEdge, P owerV ault, P owerApp,

PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a re gistered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2006 P/N KH934 A00

1 About Your System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup

Front-Panel Features and Indicators

Back-Panel Features and Indicators

Connecting External Devices NIC Indicator Codes Power Supply Indicators

Diagnostic Lights

System Messages

Warning Messages

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Diagnostics Messages

Alert Messages

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2 Using the System Setup Program . . . . . . . . . . . . . . . . . . 27

Entering the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . 27

During System Setup Responding to Error Messages

Navigating the System Setup Program

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Exiting the System Setup Program

System Setup Options

Main Screen

Password Features

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Using the System Password Using the Admin Password Disabling a Forgotten Password

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Contents 3

3 Installing System Components . . . . . . . . . . . . . . . . . . . . 39

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Inside the System

Opening the System

Closing the System

Front Drive Bezel

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Removing the Front Drive Bezel Replacing the Front Drive Bezel Removing an Insert on the Front Drive Bezel Replacing an Insert on the Front Drive Bezel

Diskette Drive

Removing the Diskette Drive Installing a Diskette Drive

Optical and Tape Drives

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Removing an Optical or Tape Drive Installing an Optical or Tape Drive

Hard Drives

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Hard Drive Installation Guidelines Removing a Hard Drive Installing a Hard Drive

Expansion Cards

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Removing an Expansion Card Installing an Expansion Card SAS Controller Expansion Card

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4 Contents

Memory

Microprocessor

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Memory Module Upgrade Kits Memory Module Installation Guidelines Addressing Memory With 4-GB Configurations (Microsoft

Windows

Operating System Only) . . . . . . . . . . . . . . . . . . . . 59

Removing a Memory Module Installing a Memory Module

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Removing the Processor Replacing the Processor

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Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing the Cooling Fans Replacing the Cooling Fans

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System Battery

Removing the System Battery Installing the System Battery

Power Supply

Removing the Power Supply Installing the Power Supply

Chassis Intrusion Switch

Removing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch

Bezel (Service Only Parts Procedure)

Removing the Bezel Replacing the Bezel

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I/O Panel Assembly (Service Only Parts Procedure)

Removing the I/O Panel Assembly Replacing the I/O Panel Assembly

System Board (Service Only Parts Procedure)

Removing the System Board Installing the System Board

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4 Troubleshooting Your System . . . . . . . . . . . . . . . . . . . . . 79

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . . . 79

Start-Up Routine

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

Troubleshooting Basic I/O Problems

Troubleshooting a Serial Port Troubleshooting a USB Device

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Contents 5

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting a Diskette Drive

Troubleshooting an Optical Drive

Troubleshooting an IDE Tape Drive

Troubleshooting a Hard Drive

Troubleshooting a SAS RAID Controller

Troubleshooting Expansion Cards

Troubleshooting the Microprocessor

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5 Running the System Diagnostics . . . . . . . . . . . . . . . . . . . 97

6 Contents

Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 97

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

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6 Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . 101

System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

System Board Connectors

Disabling a Forgotten Password

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7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Online Services AutoTech Service Automated Order-Status Service Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Index

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Contents 7

8 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating system monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty

information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for configuring and managing

• Systems management software documentation describes the features, requirements, installation,

• Operating system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure

• Updates are sometimes included with the system to describe changes to the system, software,

Getting Started Guide

technical specifications.

your system.

and basic operation of the software.

operating system software.

and install these options.

and/or documentation.

provides an overview of system features, setting up your system, and

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

About Your System 9

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup Program" on page 27.

<F10> Opens the utility partition, allowing you to run the system diagnostics. See "Running the System

Diagnostics" on page 98.

<F11> Enters the boot menu selection screen, allowing you to choose a boot device.

<F12> Initiates PXE boot.

<Ctrl+C> Option is displayed for some SAS controller expansion cards. Enters the SAS Configuration Utility,

which includes RAID configuration options. See your SAS adapter User’s Guide for more information.

<Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see

Table 2-1). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

10 About Your System

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions.

Figure 1-1. Front-Panel Features and Indicators

Table 1-2. Front-Panel Components

Item Component Icon Description

1 upper 5.25-inch drive

bay

2 lower 5.25-inch drive

bay

3 flex bay Holds an optional diskette drive.

4 hard-drive activity

indicator

Holds an optical drive.

Holds an optional optical or tape backup unit drive.

Indicates hard drive activity.

About Your System 11

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

5 USB connectors (2) Connects USB 2.0-compliant devices to the system.

6 power button The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the power button and the system is

running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

7 power light No light — The system is off.

Steady green — The system is powered on.

Blinking green — The system is in a low power state.

Steady amber — The power supply is probably good.

Blinking amber — The system is powering up.

• If the hard drive indicator is off, the power supply may need to be replaced.

• If the hard drive indicator is on, the system board is faulty. Check the diagnostic indicators to see if the specific problem is identified. See "Diagnostic Lights" on page 15.

8 network link light Lights when the system is linked to a network.

9 diagnostic lights (4) Display light-pattern codes to assist in troubleshooting system

problems.

See "Diagnostic Lights

" on page 15

12 About Your System

Back-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-2. Back-Panel Features and Indicators

1 voltage selection switch 2 power connector 3 NIC connector

4 USB connectors (5) 5 serial connector 6 video connector

7 I/O expansion-card slots (5)

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

About Your System 13

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 27 for information about enabling, disabling, and configuring I/O ports and connectors.

NIC Indicator Codes

The NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.

Figure 1-3. NIC Indicators

1 link indicator 2 activity indicator

Table 1-3. NIC Indicator Codes

Indicator Type Indicator Code Description

Activity Off When off at the same time that the link indicator is off,

the NIC is not connected to the network or the NIC is disabled in the System Setup program. See "Using the System Setup Program" on page 27.

Blinking Indicates that network data is being sent or received.

Link Off When off at the same time that the activity indicator is

off, the NIC is not connected to the network or the NIC is disabled in the System Setup program. See "Using the System Setup Program" on page 27.

Yellow 1000-Mbps connection

Orange 100-Mbps connection

Green 10-Mbps connection

14 About Your System

Power Supply Indicators

The voltage selection switch on the back panel of the system allows you to select one of two primary voltage inputs. Ensure that the switch is set to the proper voltage according to Table 1-4.

Table 1-4. Voltage Selection Switch

If your power source is: The voltage selection switch should be set to:

110 V

220 V

115

230

For information on system power requirements, see "Technical Specifications" in your Getting Started Guide.

Diagnostic Lights

The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

NOTE: Once the system completes POST, all diagnostic lights will be OFF.

Table 1-5. Diagnostic Indicator Codes

Code Causes Corrective Action

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

The diagnostic lights are not lit after the system successfully boots to the operating system.

Possible processor failure. See "Troubleshooting the Microprocessor" on

Plug the computer into a working electrical outlet and press the power button.

page 95.

Memory failure. See "Troubleshooting System Memory" on

page 87.

Possible expansion card failure.

See "Troubleshooting Expansion Cards" on page 93.

About Your System 15

Table 1-5. Diagnostic Indicator Codes (continued)

Code Causes Corrective Action

Possible video failure. See "Getting Help" on page 107.

Diskette drive or hard drive failure.

Possible USB failure. See "Troubleshooting a USB Device" on

No memory modules detected.

System board failure. See "Getting Help" on page 107.

Memory configuration error.

Possible system board resource and/or system board hardware failure.

Possible system resource configuration error.

Other failure. Ensure that the diskette drive, optical drive,

Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 51 or "Diskette Drive" on page 44 for information on the drives installed in your system.

page 82.

See "Troubleshooting System Memory" on page 87.

See "Getting Help" on page 107.

See "Troubleshooting IRQ Assignment Conflicts" on page 80. If the problem persists, see "Getting Help" on page 107.

and hard drives are properly connected. See "Troubleshooting Your System" on page 79 for the appropriate drive installed in your system. If the problem persists, see "Getting Help" on page 107.

System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application

that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

16 About Your System

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the

components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Table 1-6. System Messages

Message Causes Corrective Actions

A filename cannot contain any of the following characters: \ / : * ? “ < > |

A required .DLL file was not found

Alert! CPU fan not detected

Alert! Previous reboot was due to voltage regulator failure

Alert! System battery voltage is low

Alert! Unable to initialize all installed memory

Alert! Card-cage fan failure.

Alert! Chipset heat sink not detected.

Alert! Cover was previously removed.

The application that you are trying to open is missing an essential file.

The processor cooling fan is faulty or the fan assembly is not installed correctly.

One or more memory modules might be faulty or improperly seated.

A card-cage fan is not detected during POST. The system will halt at the <F1>/<F2> prompt even if Keyboard Errors Report option is disabled in the System Setup program.

The system was opened. Information only. To reset the chassis

Do not use these characters in filenames.

Remove and then reinstall the application.

See the application’s documentation for installation instructions.

Ensure that the processor cooling fan is properly installed. See "Troubleshooting System Cooling Problems" on page 86.

See "Getting Help" on page 107.

Replace the battery. See "Troubleshooting the System Battery" on page 85.

See "Troubleshooting System Memory" on page 87.

If the problem persists, see "Getting Help" on page 107.

See "Troubleshooting System Cooling Problems" on page 86.

Ensure heatsink and shroud assembly are properly attached. See Figure 3-15.

intrusion switch, see "Using the System Setup Program" on page 27.

About Your System 17

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Alert! CPU fan failure. The processor cooling fan is faulty or

the fan assembly is not installed correctly.

Alert! Error initializing PCI Express slot n (or bridge).

Alert! Incompatible processor detected.

Alert! OS Install Mode enabled. Amount of available memory limited to 256MB.

Alert! Previous fan failure.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.

Alert! Previous Processor Thermal Failure

The system encountered a problem while trying to configure a PCIe expansion card.

The OS Install Mode option in the System Setup program is set to On. This limits the amount of available memory to 256 MB because some operating systems will not complete installation with more than 2 GB of system memory.

The fan caused errors the last time the system was used.

The system failed to complete the boot routine three consecutive times for the same error.

The processor overheated the last time the system was used.

Ensure that the processor cooling shroud is properly installed. See "Troubleshooting System Cooling Problems" on page 86 and "Microprocessor" on page 62.

See "Troubleshooting Expansion Cards" on page 93.

Use only Dell supported processors. See the Getting Started Guide for a list of supported processors.

After the operating system is installed, enter the System Setup program and set the OS Install Mode option to Off. See "Using the System Setup Program" on page 27.

Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly. See "Troubleshooting System Cooling Problems" on page 86.

See "Getting Help" on page 107.

Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly. Also, ensure that the processor heat sink is properly installed. See "Microprocessor" on page 62.

18 About Your System

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Alert! Previous Shutdown Due to Thermal Event

Alert! Uncorrectable Memory Error Previously Detected... Address

XXXXXXXX

Attachment failed to respond

Bad command or file name Ensure that you have spelled the

Bad error-correction code (ECC) on disk read

bb/dd/f

IRQ for PCI Device

bb/dd/f

I/O BAR for PCI Device

bb/dd/f

Mem BAR for PCI Device

bb/dd/f

PMem BAR for PCI Device

bb/dd/f

UMB for PCI Device

NOTE:

device number, and number. All numbers are hexadecimal.

Controller has failed The hard drive or the associated

H, Device DIMM_

: Error allocating

is the bus number, dd is the

is the function

The processor or hard drive overheated the last time the system was used.

One or more memory modules might be improperly seated or faulty, or the system board may be faulty.

The diskette or hard-drive controller cannot send data to the associated drive.

The diskette or hard-drive controller detected an uncorrectable read error.

The system encountered a problem while trying to configure an expansion card or integrated on-board devices.

controller is defective.

Ensure that nothing is blocking the airflow vents and that all fans are working correctly. Also, ensure that the processor heat sink is properly installed. See "Microprocessor" on page 62.

See "Troubleshooting System Memory" on page 87.

If the problem persists, see "Getting Help" on page 107.

See "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 91.

command correctly, have put spaces in the proper place, and have used the correct pathname.

See "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 91.

If the device number points to an expansion card, the card can be removed. See "Troubleshooting Expansion Cards" on page 93.

If the device number points to a an onboard device, disable the device. See "Using the System Setup Program" on page 27.

See "Troubleshooting a Hard Drive" on page 91.

About Your System 19

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Data error The diskette drive or hard drive

cannot read the data.

Decreasing available memory

Diskette drive 0 seek failure

Diskette read failure The diskette might be defective, or a

Diskette subsystem reset failed

Diskette write protected The diskette is write-protected. Slide the write-protect notch to the open

Drive not ready No diskette is in the drive. Insert a diskette in the drive. Error auto-sensing primary

master hard disk drive Error auto-sensing primary

slave hard disk drive Error auto-sensing

secondary master hard disk drive

Error auto-sensing secondary slave hard disk drive

Floppy diskette seek failure

Gate A20 failure Faulty keyboard controller (faulty

One or more memory modules might be faulty or improperly seated.

A cable might be loose or the system configuration information might not match the hardware configuration.

cable might be loose.

The diskette drive controller might be faulty.

A diskette drive is not connected but is enabled in the BIOS setup menu.

The diskette in the drive is faulty.

system board).

For the operating system, run the appropriate utility to check the file structure of the diskette drive or hard drive. See your operating system documentation for information on running these utilities.

Reinstall the memory modules and, if necessary, replace them. See "Troubleshooting System Memory" on page 87.

See "Troubleshooting a Diskette Drive" on page 89.

If the diskette-drive indicator turns on, try a different disk. See "Troubleshooting a Diskette Drive" on page 89.

Run the system diagnostics. See "Running the System Diagnostics" on page 98.

position.

See "Troubleshooting a Hard Drive" on page 91.

See "Troubleshooting a Diskette Drive" on page 89.

See "Getting Help" on page 107.

20 About Your System

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

General failure The operating system is unable to

carry out the command.

Hard-disk configuration error

Hard-disk controller failure

Hard-disk drive failure

Drive (or Parallel) ATA, SATA(or PATA-)

NOTE:

and

Insert bootable media The operating system is trying to boot

Invalid configuration information - please run SETUP program

Keyboard Controller Failure

Keyboard Stuck Key Failure Keyboard failure Keyboard fuse has failed. See "Troubleshooting the Keyboard" on

Memory address line failure at

value

Memory allocation error The software you are attempting to

not found: Serial

is the drive number (0-6)

is SATA0-3 or PATA0-1.

address

expecting

value

, read

The hard drive failed initialization. Run the system diagnostics. See

from a nonbootable diskette or CD.

The system configuration information does not match the hardware configuration.

A cable or connector might be loose, or the keyboard or keyboard/mouse controller might be faulty.

A memory module might be faulty or improperly seated.

run is conflicting with the operating system, another program, or a utility.

This message is usually followed by specific information. Take the appropriate action to resolve the problem.

"Running the System Diagnostics" on page 97. Also, see "Troubleshooting a Hard Drive" on page 91.

Run the system diagnostics. See "Running the System Diagnostics" on page 97. Also, see "Troubleshooting a Hard Drive" on page 91.

Insert a bootable diskette or CD.

Enter the System Setup program and correct the system configuration information. See "Using the System Setup Program" on page 27.

See "Troubleshooting the Keyboard" on page 81.

page 81.

Reinstall the memory modules and, if necessary, replace them. See "Troubleshooting System Memory" on page 87.

Turn off the system, wait 30 seconds, restart the system, and then try to run the program again. If the error message appears again, see the software documentation for additional troubleshooting suggestions.

About Your System 21

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Memory data line failure

address

at expecting

Memory double word logic failure at

value

Memory odd/even logic failure at

value

Memory write/read failure

address

at expecting

Memory size in CMOS invalid

Memory type or speed is not supported on this system. Please refer to system documentation for support memory configurations.

NIC failure. See "Troubleshooting a NIC" on page 83. No boot device available The system cannot find the diskette or

, read

value

address

expecting

address

expecting

, read

value

, read

value

, read

value

A memory module might be faulty or improperly seated.

The amount of memory recorded in the system configuration information does not match the memory installed in the system.

hard drive.

Reinstall the memory modules and, if necessary, replace them. See "Troubleshooting System Memory" on page 87.

Restart the system. If the error message appears again, see "Troubleshooting System Memory" on page 87. If the problem persists, see "Getting Help" on page 107.

See "Troubleshooting System Memory" on page 87.

If the diskette drive is your boot device, ensure that a bootable disk is in the drive.

If the hard drive is your boot device, ensure that the hard drive is installed, the interface cable is properly connected, and the hard drive is partitioned as a boot device.

Enter the System Setup program and verify the boot sequence information. See "Using the System Setup Program" on page 27.

22 About Your System

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

No boot sector on hard-disk drive

No timer tick interrupt A chip on the system board might be

Non-system disk or disk error

Not a boot diskette The operating system is trying to boot

Not enough memory or resources. Close some programs and try again.

Mixing ECC and non-ECC DIMMs is not supported on this platform

The system configuration information in the System Setup program might be incorrect.

malfunctioning.

The diskette in the diskette drive or your hard drive does not have a bootable operating system installed on it.

from a diskette that does not have a bootable operating system installed on it.

You have too many programs open. Close all windows and open the program

Enter the System Setup program and verify the system configuration information for the hard drive. See "Using the System Setup Program" on page 27.

If the message continues to appear after verifying the information in the System Setup program, the operating system might have been corrupted. operating system. See your operating system documentation for reinstallation information.

Run the system diagnostics. See "Running the System Diagnostics" on page 97.

Replace the diskette with one that has a bootable operating system or remove the diskette, and then restart the system.

If the problem persists, see "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 91.

If the problem persists, see "Getting Help" on page 107.

Insert a diskette that has a bootable operating system.

that you want to use. In some cases, you might have to restart your system to restore system resources. If so, try opening the program that you want to use first

See "Troubleshooting System Memory" on page 87. If the problem persists, see "Getting Help" on page 107.

Reinstall the

About Your System 23

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Operating system not found See "Troubleshooting a Hard Drive" on

page 91. If the problem persists, see "Getting Help" on page 107.

Please connect USB keyboard/mouse to USB ports on the back of the computer

Plug and play configuration error

Read fault The operating system cannot read

Requested sector not found The operating system cannot read

Reset failed The disk reset operation failed. See "Troubleshooting a Diskette Drive"

Sector not found Seek error

Shutdown failure A chip on the system board might be

The amount of system memory has changed

The file being copied is too large for the destination drive.

The keyboard and/or mouse is not properly connected.

An attached device is improperly configured.

from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

A faulty diskette drive or hard drive. See "Troubleshooting a Diskette Drive"

malfunctioning.

Memory has been added or removed, or a memory module may be faulty.

The file that you are trying to copy is too large to fit on the disk.

See "Troubleshooting a USB Device" on page 82.

See "Troubleshooting Your System" on page 79.

See "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 91.

on page 89 or "Troubleshooting a Hard Drive" on page 91.

Run the system diagnostics. See "Running the System Diagnostics" on page 97.

If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 87.

Try increasing disk space on the destination drive by deleting unnecessary files.

24 About Your System

Table 1-6. System Messages (continued)

Message Causes Corrective Actions

Time-of-day clock stopped The battery might be faulty. See "Troubleshooting the System

Battery" on page 85.

Time-of-day not set The time or date stored in the System

Setup program does not match the system clock.

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Write fault Write fault on selected

drive

accessible. The device is not ready.

:\ is not

A chip on the system board might be malfunctioning.

The operating system cannot write to the diskette drive or hard drive.

The diskette drive cannot read the diskette.

Enter the System Setup program and correct the Date and Time options. See "Using the System Setup Program" on page 27. If the problem persists, see "Troubleshooting the System Battery" on page 85.

Run the system diagnostics. See "Running the System Diagnostics" on page 97.

See "Troubleshooting a Diskette Drive" on page 89 or "Troubleshooting a Hard Drive" on page 91.

Insert a diskette into the drive or replace the existing diskette, and try again.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information,

see the documentation that accompanied the operating system or application.

About Your System 25

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 107, and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

26 About Your System

Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

During System Setup

Turn on or restart your system.

Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating

system.

Responding to Error Messages

You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you

start your system.

" on page 16

for an explanation of the message and suggestions for

Navigating the System Setup Program

Table 2-1 lists the keys that you use to view or change information on the System Setup screens, and to exit the program.

Using the System Setup Program 27

Table 2-1. System Setup Program Navigation Keys

Keys Action

Up arrow and down arrow Moves to the previous or next field

Left arrow and right arrow Moves left or right in a field

<+> and <–> keys Opens and closes submenus

<Enter> Allows you to view the details for or modify an option,

or allows you to confirm your setting change and moves the cursor back to the option menu

<Esc> Either moves your cursor back to the option menu

without modifying an option, or opens the System Setup

Exit

screen

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the

system.

Exiting the System Setup Program

If you have made no changes in the BIOS, the <Esc> to exit the System Setup program:

•

Remain in Setup

•

Exit

If you have made changes in the BIOS, the

Exit

to exit the System Setup program:

•

Remain in Setup

•

Save/Exit

•

Discard/Exit

System Setup Options

Main Screen

Figure 2-1 shows an example of the main screen.

Exit

screen displays the following options after you press

screen displays the following options after you press <Esc>

28 Using the System Setup Program

Figure 2-1. Main System Setup Program Screen

Table 2-2 through Table 2-9 lists the options and descriptions for each group of information fields that appear on the main System Setup program screen.

NOTE: The System Setup program defaults are listed under their respective options, where applicable.

Table 2-2. System Options

Option Description

System Info

Processor Info

Displays the

Express Service Code

Displays the following information for the processor installed in the system:

Processor Type, Processor Clock Speed, Processor Bus Speed, Processor Cache Size, Processor ID Capable Technology

System

name,

BIOS Version

, and

Asset Tag

number, whether the processor is

, or

Hyperthreading Capable

number,

, and if the processor has

BIOS Date, Service Tag,

Using the System Setup Program 29

Multiple Core

64-bit

Table 2-2. System Options (continued)

Option Description

Memory Info

PCI Info

Date/Time

Boot Sequence

(Diskette drive default)

Table 2-3. Drive Options

Option Description

Diskette Drive

(Internal default)

Displays the amount of

Channel Mode

also displays a table that describes the memory size, whether the memory module is ECC capable, single or dual rank, type, and organization for each DIMM socket.

Displays the types of cards that are installed in the PCI slots, if applicable.

Resets the system’s internal calendar and clock.

Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and USB devices.

Enables and disables the diskette drives and sets read permission for the internal diskette drive. internal diskette drive and enables a USB drive if the USB controller is enabled and a USB drive is connected. diskette drive. the internal diskette drive read-only permission.

NOTE: Diskette drives are optional and may not be part of your system.

SATA0-3

PATA 0- 1

SMART Reporting

(Off default)

Enables or disables a device (such as hard drive, CD drive, or DVD drive). interface so that the device cannot be used. that the device can be used.

Displays the Controller type, Port number the drive is using, Drive ID number, Capacity, whether the drive is controlled by the BIOS, and Link Speed.

Enables or disables a (such as hard drive or IDE drive). device cannot be used. used.

Displays the Controller type, Port number the drive is using, Drive ID number, Capacity, whether the drive is controlled by the BIOS, and Link Speed.

Determines whether hard-drive errors for internal drives are reported during system startup.

Installed Memory, Memory Speed, Memory

, and a description of the

Off

disables all diskette drives.

Read Only

Off

enables the internal drive controller and allows

Serial Advanced Technology Attachment (S

Parallel Advanced Technology Attachment

enables the interface so that the device can be

does not report errors. On reports errors.

Memory Technology

Internal

enables the internal

enables the interface so

Off

disables the interface so that the

USB

disables the

Off

disables the

. This option

ATA)

device

30 Using the System Setup Program

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