Dell 1011, K621P User Manual

INSPIRON

SETUP GUIDE

™

Model PP19S

™

INSPIRON

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

__________________

Information in this document is subject to change without notice.

© 2009 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Dell

, the

DELL

logo,

Inspiron

, and

Trademarks used in this text:
a registered trademark and

Windows

are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries;
SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Ubuntu

Atom

is a trademark of Intel Corporation in the U.S. and other countries;

is a registered trademark of Canonical Ltd.;

YOURS IS HERE

Bluetooth

February 2009 P/N K621P Rev. A00

are trademarks of Dell Inc.;

is a registered trademark owned by Bluetooth

Intel

Microsoft

is

and

Contents

Setting Up Your Inspiron™ Mini 10 . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the AC Adapter . . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 7

Press the Power Button . . . . . . . . . . . . . . . . . 8

®

Microsoft

Ubuntu

Enable or Disable Wireless. . . . . . . . . . . . . . . 9

Connect to the Internet (Optional) . . . . . . . . 10

Windows® XP Setup. . . . . . . . . . . 9

®

Setup . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using Your Inspiron™ Mini 10 . . . . . . . . . . .14

Right Side Features . . . . . . . . . . . . . . . . . . . . 14

Left Side Features . . . . . . . . . . . . . . . . . . . . . 16

Computer Base and Keyboard Features . . . 18

Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 20

Display Features . . . . . . . . . . . . . . . . . . . . . .22

Removing and Replacing the Battery . . . . . 24

Software Features . . . . . . . . . . . . . . . . . . . . . 26

Solving Problems . . . . . . . . . . . . . . . . . . . . .28

Network Problems . . . . . . . . . . . . . . . . . . . . . 28

Power Problems . . . . . . . . . . . . . . . . . . . . . . 30

Memory Problems . . . . . . . . . . . . . . . . . . . . . 31

Lockups and Software Problems . . . . . . . . . 32

Using Support Tools. . . . . . . . . . . . . . . . . . .34

Dell Support Center . . . . . . . . . . . . . . . . . . . . 34

System Messages . . . . . . . . . . . . . . . . . . . . . 35

Hardware Troubleshooter . . . . . . . . . . . . . . . 36

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 37

3

Contents

Restoring Your Operating System . . . . . . .40

System Restore . . . . . . . . . . . . . . . . . . . . . . . 40

™

Using Dell

PC Restore . . . . . . . . . . . . . . . . . 42

Operating System Reinstallation . . . . . . . . . 44

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .46

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Online Services . . . . . . . . . . . . . . . . . . . . . . . 47

Automated Order-Status Service. . . . . . . . . 48

Product Information. . . . . . . . . . . . . . . . . . . . 48

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 49

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .50

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 51

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Specifications . . . . . . . . . . . . . . . . . . . . . . .54

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

4

Setting Up Your Inspiron™ Mini 10

INSPIRON

This section provides information about setting
up your Inspiron Mini 10 and connecting
peripherals.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Inspiron
Mini 10 may cause it to overheat. To prevent
overheating ensure that you leave at least

10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in the air
vents. Do not place your Dell
in a low-airflow environment, such as a
closed briefcase, while it is powered on.
Restricting the airflow can damage the
computer or cause a fire. The computer
turns on the fan when the computer gets
hot. Fan noise is normal and does not
indicate a problem with the fan or the
computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

™

computer

5

Setting Up Your Inspiron™ Mini 10

Connect the AC Adapter

Connect the AC adapter to the computer and
then plug it into a wall outlet or surge protector.

6

WARNING: The AC adapter works with
electrical outlets worldwide. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or improperly connecting the cable
to a power strip or electrical outlet may
cause fire or permanent damage to your
computer.

Connect the Network Cable (Optional)

To use a wired network connection, connect the
network cable.

Setting Up Your Inspiron™ Mini 10

7

Setting Up Your Inspiron™ Mini 10

Press the Power Button

8

Setting Up Your Inspiron™ Mini 10

Microsoft® Windows® XP Setup

If you ordered Windows XP operating system
with your computer, it is already configured.
To set up Windows XP for the first time, follow
the instructions on the screen. These steps are
mandatory and may take up to 15 minutes to
complete. The screens will take you through
several procedures including accepting license
agreements, setting preferences and setting up
an Internet connection.

CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable.

Ubuntu® Setup

If you ordered Ubuntu operating system with
your computer, it is already configured. See the

Ubuntu Quick Start Guide

computer for more operating system specific
information.

that shipped with your

Enable or Disable Wireless

To turn on wireless, with the computer
turned on:

Press <Fn><F2> or press the 1.
keyboard.

The Wireless Enable/Disable dialog box
appears.

Select one of the following:2.

Enable Bluetooth –

Enable Wireless LAN –

Click 3. OK.

To turn off wireless, press <Fn><F2> again to
turn off all radios.

key on the

9

Setting Up Your Inspiron™ Mini 10

Connect to the Internet (Optional)

NOTE: ISPs and ISP offerings vary by

country.

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).

NOTE: If an external USB modem or WLAN
adapter is not a part of your original
order, you can purchase one from the
Dell website at www.dell.com.

10

Setting Up a Wired Connection

If you are using a dial-up connection, •
connect the telephone line to the external
USB modem (optional) and to the telephone
wall jack before you set up your Internet
connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 11.

Setting Up Your Inspiron™ Mini 10

Setting Up a Wireless Connection

NOTE: To set up your wireless router,

see the documentation that shipped with
your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router. To set up your connection to
a wireless router:

NOTE: The following steps were written for
the Windows default view, so they may not
apply if you set your Dell™ computer to the
Windows Classic view.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start→ Control Panel.

Under 3. Network and Internet Connections,
select Wireless Network Setup Wizard.

Follow the instructions on the screen to 4.
complete the setup.

Setting Up Your Internet Connection

To set up an Internet connection, perform the
steps in the following section.

Save and close any open files, and exit any 1.
open programs.

Double-click the ISP icon on the Microsoft 2.
Windows desktop.

Follow the instructions on the screen to 3.
complete the setup.

If you do not have an ISP icon on your desktop
or if you want to set up an Internet connection
with a different ISP, perform the steps in the
following section.

NOTE: If you cannot connect to the Internet
but have successfully connected in the
past, the ISP might have a service outage.
Contact your ISP to check the service
status, or try connecting again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

11

Setting Up Your Inspiron™ Mini 10

NOTE: The following steps were written for
the Windows default view, so they may not
apply if you set your Dell

™

computer to the

Windows Classic view.

Save and close any open files, and exit any 1.
open programs.

Click 2. Start→ Control Panel.

Under 3. Network and Internet Connections,
select Setup or Change Your Internet
Connection.

Click 4. Setup.
The New Connection Wizard appears.

Click 5. Connect to the Internet.

In the next window, click the appropriate 6.
option:

If you do not have an ISP, click –

Choose from a list of Internet service
providers (ISPs).

12

If you have already obtained setup –
information from your ISP but you did
not receive a setup CD, click Set up my
connection manually.

If you have a setup CD, click – Use the CD

I got from an ISP.

NOTE: Your computer does not have an

internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

Click 7. Next.
If you selected Set up my connection
manually in step 6, continue to step 8.
Otherwise, follow the instructions on the
screen to complete the setup.

NOTE: If you do not know which type of
connection to select, contact your ISP.

Click the appropriate option under 8. How do
you want to connect to the Internet?, and
click Next.

Use the setup information provided by your 9.
ISP to complete the setup.

Setting Up Your Inspiron™ Mini 10

13

Using Your Inspiron™ Mini 10

1 2 3 4 5

Your Inspiron Mini 10 has indicators and buttons

INSPIRON

that provide information and enable you to
perform common tasks. The connectors on
your computer provide the option of attaching
additional devices.

Right Side Features

14

1

Audio out/Headphone

connector – Connects to a pair of

headphones, or sends audio to a powered
speaker or sound system.

2

Audio in/Microphone connector –
Connects to a microphone or input signal
for use with audio programs.

3

Power USB connector – This
connector can be used for USB devices
that require more power. This connector
supports up to 2 A current loading.

4

VGA connector – Connects to a

monitor or projector.

5

Network connector – Connects your

computer to a network or a broadband
device if you are using a wired network.

Using Your Inspiron™ Mini 10

15

Using Your Inspiron™ Mini 10

1

2 3 4

Left Side Features

16

1

Security cable slot – Attaches a

commercially available antitheft device to
the computer.

NOTE: Before you buy an antitheft
device, ensure that it works with the
security cable slot on your computer.

2

AC adapter connector – Connects to

the AC adapter to power the computer and
charge the battery.

3

USB 2.0 connectors (2) – Connects to

USB devices, such as a mouse, keyboard,
printer, external drive, or MP3 player.

Using Your Inspiron™ Mini 10

4

3-in-1 Media Card Reader – Provides

a fast and convenient way to view and
share digital photos, music, videos, and
documents stored on the following digital
memory cards:

Secure Digital (SD) memory card•

Secure Digital High Capacity •
(SDHC) card

Multimedia Card (MMC)•

Memory Stick•

Memory Stick PRO•

17

Using Your Inspiron™ Mini 10

1

4

32

Computer Base and Keyboard Features

18

1

Power/Battery indicator light –

Turns on steadily or blinks to indicate
power/battery charge status. The light
indicates the following states while
charging or using the computer with:

an AC adapter

Solid white – The computer is on and/or •
the battery is charging.
Blinking white – The computer is in •
standby mode.
Off – The computer is off or in hibernate •
mode.

a battery

Solid white – The computer is on.•
Blinking white – The computer is in •
standby mode.
Blinking amber – The battery charge is •
low. Connect the AC adapter to charge
the battery.
Off – The computer is off or in hibernate •
mode.

Using Your Inspiron™ Mini 10

2

Keyboard – Settings for this keyboard

can be personalized by using the system
setting utility.

3

Touch pad – Provides the functionality of

a mouse.

4

Touch pad buttons (2) – Provides

left- and right-click functions like those on
a mouse.

19

Using Your Inspiron™ Mini 10

Touch Pad Gestures

Scroll

Allows you to scroll through content. The scroll
feature includes:

Traditional Scroll – Allows you to scroll up
and down, or right and left.

To scroll up and down:

Move a finger up or down
in the vertical scroll zone
(extreme right of the touch
pad) to scroll up or down on
the active window.

To scroll right and left:

Move a finger right or left
in the horizontal scroll zone
(extreme bottom of the touch
pad) to scroll right or left on
the active window.

20

Circular Scroll – Allows you to scroll up and
down, or right and left.

To scroll up and down:

Move a finger in the vertical
scroll zone (extreme right of
the touch pad), in a clockwise
circular motion to scroll up
or counterclockwise circular
motion to scroll down.

To scroll right and left:

Move a finger in the horizontal
scroll zone (extreme bottom of
the touch pad), in a clockwise
circular motion to scroll right
or counterclockwise circular
motion to scroll left.

Using Your Inspiron™ Mini 10

21

Using Your Inspiron™ Mini 10

Display Features

22

2

1

3 4

1

Microphone – Provides quality sound for

audio chatting and voice recording.

2

Camera activity light – Indicates if the

camera is on or off.

3

Camera – Built-in camera for video

capture, conferencing, and chat.

4

Display – Your display can vary based on

selections you made when purchasing
your computer. For more information about
displays, see the Dell Technology Guide.

Using Your Inspiron™ Mini 10

23

Using Your Inspiron™ Mini 10

Removing and Replacing the Battery

1

2

24

3

Using Your Inspiron™ Mini 10

1 Battery
2 Battery release latch
3

Battery lock latch

WARNING: Using an incompatible battery
may increase the risk of fire or explosion.
This computer should only use a battery
purchased from Dell. Do not use batteries
from other computers.

WARNING: Before removing the battery,
shut down the computer, and remove
external cables (including the AC adapter).

To remove the battery:

Shut down the computer and turn it over. 1.

Slide the battery lock latch until it clicks 2.
into place.

Slide the battery release latch to unlock 3.
position.

Pull the battery up and out of the battery bay.4.

To replace the battery, slide it into the bay until
it clicks into place. Then slide the battery lock
latch to the lock position.

25

Using Your Inspiron™ Mini 10

Software Features

NOTE: For more information about the

features described in this section, see
the Dell Technology Guide on your hard
drive or on the Dell Support website at

support.dell.com.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets depending on the applications
installed in your computer. Check your purchase
order for software installed on your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, upload and
download files, and so on.

26

Entertainment and Multimedia

You can use your computer to watch videos,
play games, listen to music and Internet
radio stations.

Using Your Inspiron™ Mini 10

Customizing the Desktop

You can customize your desktop to change the
appearance, resolution, wallpaper, screensaver,
and so on by accessing the Display Properties
window.

To access the display properties window:

Right-click an open area of the desktop.1.

Click 2. Properties, to open the Display
Properties window and learn more about
your customization options.

Backing Up Your Data

It is recommended that you periodically back
up files and folders on your computer. To back
up files:

Click 1. Start→ All Programs→ Accessories→
System Tools→ Backup.

Follow the instructions in the 2. Back up Files
wizard.

27

Solving Problems

WARNING: Only trained service personnel

INSPIRON

should remove the computer cover. See
the

Service Manual

website at support.dell.com for advanced
service and troubleshooting instructions.

28

on the Dell Support

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.

Solving Problems

Re-establish your connection to the wireless •
router:

Save and close any open files, and exit a.
any open programs.

Click b. Start→ Internet Explorer→ Connect
to the Internet.

Follow the instructions on the screen c.
to complete the setup.

Wired Connections

If the network connection is lost — The cable

is loose or damaged.

Check the cable to ensure it is plugged in •
and not damaged.

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Green — A good connection exists between •
a 10-Mbps network and the computer.

Orange — A good connection exists between •
a 100-Mbps network and the computer.

Off — The computer is not detecting a •
physical connection to the network.

NOTE: The link integrity light on the
network connector is only for the wired
network cable connection. The link integrity
light does not provide status for wireless
connections.

29

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off or is not receiving power.

If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on. Also bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

30

If the power light is solid white and the
computer is not responding — The display may

not be responding. Press the power button until
the computer turns off and then turn it back on.

If the power light is blinking white — The
computer is in standby mode. Press a key on
the keyboard, move the pointer using the touch
pad or a connected mouse, or press the power
button to resume normal operation.

If the power light is blinking amber — A device
might be malfunctioning or the battery charge
is low.

If the computer is receiving electrical power, •
then a device might be malfunctioning or
incorrectly installed.

If the battery charge is low, connect the •
computer to the AC adapter.

Solving Problems

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a •
power strip.

Multiple power strips connected to the same •
electrical outlet.

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements.

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the Service
Manual on the Dell Support website at
support.dell.com).

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 37).

31

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).

NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

32

If the computer stops responding or a solid
blue screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by
pressing a key on your keyboard or moving
your mouse, press the power button for at least
8 to 10 seconds until the computer turns off and
then restart your computer.

If a program is designed for an earlier
Microsoft

®

Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to non-XP operating system environments.

Click 1. Start→ All Programs→ Accessories→

Program Compatibility Wizard.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Solving Problems

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program, Dell Support Center.

Write down any error message that is –
displayed to help in troubleshooting when
Contacting Dell.

33

Using Support Tools

NOTE: The instructions in this section are

INSPIRON

for computers with Windows XP operating
system installed.

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need. For more information
about Dell Support Center and available support
tools, click the Services tab at support.dell.com.

Click the
application. The home page provides links to
access:

Self Help (Troubleshooting, Security, System •
Performance, Network/Internet, Backup/
Recovery, and Windows operating system)

Alerts (technical support alerts relevant to •
your computer)

34

icon in the taskbar to run the

Assistance from Dell (Technical Support with •
DellConnect
and Tutorials, How-To Help with Dell on Call,
and Online Scan with PCCheckUp)

About Your System (System Documentation, •
Warranty Information, System Information,
Upgrades & Accessories)

The top of the Dell Support Center home page
displays your computer’s model number along
with its service tag and express service code.

For more information about the Dell Support
Center, see the
hard drive or on the Dell Support website at
support.dell.com.

™

, Customer Service, Training

Dell Technology Guide

on your

Using Support Tools

System Messages

If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
see the

Dell Technology Guide

hard disk or the Dell Support website at

support.dell.com.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 51
for assistance).

on your

CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
(See the Dell Technology Guide on your hard
disk or the Dell Support website at
support.dell.com or see “Contacting Dell” on
page 51 for assistance).

Hard-disk drive (HDD) failure — Possible hard
disk drive failure during POST (see “Contacting
Dell” on page 51 for assistance).

Hard-disk drive (HDD) read failure — Possible
hard disk drive failure during HDD boot test (see
“Contacting Dell” on page 51 for assistance).

Keyboard failure — Keyboard failure or
loose cable.

No boot device available — No bootable
partition on hard disk drive, the hard disk drive
connector is loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the connector is connected and that the
drive is installed properly and partitioned as
a boot device.

35

Using Support Tools

Enter system setup and ensure that the boot •
sequence information is correct (see the Dell
Technology Guide on your hard disk or the
Dell Support website at support.dell.com).

No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure (see “Contacting Dell” on page 51 for
assistance).

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of them.

NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem —

S.M.A.R.T error, possible hard disk drive failure.

36

This feature can be enabled or disabled in the
BIOS setup (see “Contacting Dell” on page 51
for assistance).

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start→ Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

Using Support Tools

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups
and Software Problems” on page 32 and run
the Dell Diagnostics before you contact Dell
(see “Contacting Dell” on page 51) for technical
assistance.

It is recommended that you print these
procedures before you begin.

NOTE: Dell Diagnostics works only on
Dell computers.

NOTE: The
is optional and may not ship with your
computer.

To review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active. See the System Setup
section in the Dell Technology Guide.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc

disc.

Starting Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a
screen image, see “Contacting Dell” on
page 51.

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.

™

logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft

®

Windows® desktop;

then, shut down your computer and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

Drivers

37

Using Support Tools

Press any key to start the Dell Diagnostics 4.
from the diagnostics utility partition on your
hard drive.

Starting Dell Diagnostics From the Drivers and
Utilities Disc

NOTE: Your computer does not have an

internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

Insert the1.

Drivers and Utilities

disc.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F2>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

38

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 1 to start the CD menu and press 5.
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.

When the Dell Diagnostics 7. Main Menu
appears, select the test you want to run.

Using Support Tools

39

Restoring Your Operating System

You can restore your operating system in the

INSPIRON

following ways:

System • Restore returns your computer to an
earlier operating state without affecting data
files. Use System Restore as the first solution
for restoring your operating system and
preserving data files.

Dell • Factory Image Restore returns your hard
drive to the operating state it was in when
you purchased the computer. This procedure
permanently deletes all data on the hard
drive and removes any programs installed
after you received the computer. Use Dell
Factory Image Restore only if System
Restore did not resolve your operating
system problem.

If you received an Operating System disc •
with your computer, you can use it to restore
your operating system. However, using the

40

Operating System disc also deletes all data
on the hard drive. Use the disc only if System
Restore did not resolve your operating
system problem.

System Restore

The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files)
if changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

Restoring Your Operating System

NOTE: The procedures in this document
were written for the Windows default view,
so they may not apply if you set your Dell
computer to the Windows Classic view.

Starting System Restore

Click 1. Start→ All Programs→ Accessories→
System Tools→ System Restore.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Undoing the Last System Restore

™

NOTE: Before you undo the last system
restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start→ All Programs→ Accessories→
System Tools→ System Restore.

In the welcome screen, click 2. Undo my last
restoration and then click Next.

Follow the instructions on the screen.3.

41

Restoring Your Operating System

Using Dell™ PC Restore

CAUTION: Using Dell PC Restore
permanently deletes all data on the
hard drive and removes any programs or
drivers installed after you received your
computer. If possible, back up the data
before using these options. Use PC Restore
only if System Restore did not resolve your
operating system problem.

NOTE: Dell PC Restore by Symantec and

Dell Factory Image Restore may not be
available in certain countries or on certain
computers.

Use Dell PC Restore only as the last method to
restore your operating system. These options
restore your hard drive to the operating state
it was in when you purchased the computer.
Any programs or files added since you received
your computer—including data files—are
permanently deleted from the hard drive.

42

Data files include documents, spreadsheets,
e-mail messages, digital photos, music files, and
so on. If possible, back up all data before using
PC Restore.

To perform PC Restore:

Turn on the computer.1.

During the boot process, a blue bar with
www.dell.com appears at the top of the
screen.

Immediately upon seeing the blue bar, press 2.
<Ctrl><F11>. If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer and
try again.

CAUTION: If you do not want to proceed
with PC Restore, click Reboot.

Click 3. Restore and click Confirm.

The restore process takes approximately 6 to
10 minutes to complete.

When prompted, click 4. Finish to reboot the
computer.

NOTE: Do not manually shut down the
computer. Click Finish and let the computer
completely reboot.

When prompted, click 5. Yes .

The computer restarts. Because the
computer is restored to its original operating
state, the screens that appear, such as
the End User License Agreement, are the
same ones that appeared the first time the
computer was turned on.

Click 6. Next.

The System Restore screen appears and the
computer restarts.

After the computer restarts, click OK.

Restoring Your Operating System

43

Restoring Your Operating System

Operating System Reinstallation

Before You Begin

If you are considering reinstalling the Windows
operating system to correct a problem with a
newly installed driver, first try using Windows
Device Driver Rollback. If Device Driver
Rollback does not resolve the problem, then use
System Restore to return your operating system
to the operating state it was in before you
installed the new device driver. See “System
Restore” on page 40.

CAUTION: Before performing the
installation, back up all data files on your
primary hard drive. For conventional hard
drive configurations, the primary hard
drive is the first drive detected by the
computer.

44

To reinstall Windows, you need the following
items:

Dell•

Operating System

Drivers and Utilities

Dell•

NOTE: The Dell
contains drivers that were installed during
the assembly of the computer. Use the
Dell

Drivers and Utilities

required drivers. Depending on the region
from which you ordered your computer,
or whether you requested the disc, the

Drivers and Utilities
System

disc may not ship with your

computer.

disc

disc

Drivers and Utilities

disc to load any

disc and

Operating

disc

Dell

Restoring Your Operating System

Reinstalling Windows

The reinstallation process can take 1 to 2 hours
to complete. After you reinstall the operating
system, you must also reinstall the device
drivers, virus protection program, and other
software.

NOTE: Your computer does not have an
internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

Save and close any open files and exit any 1.
open programs.

Insert the 2.

Operating System

disc.

Click 3. Exit if the Install Windows message
appears.

Restart the computer.4.

When the DELL logo appears, press <F2> 5.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft

®

Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 6.
CD/DVD/CD-RW Drive and press <Enter>.

Press any key to 7. Boot from CD-ROM.
Follow the instructions on the screen to
complete the installation.

45

Getting Help

If you experience a problem with your computer,

INSPIRON

you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 28 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 37 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 50.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 47 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 50
and then “Contacting Dell” on page 51.

46

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services mentioned
below are not always available in all
locations outside the continental U.S.
Call your local Dell representative for
information on availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer-based diagnostics to
provide fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 50 and then see the contact
information for your region or go to support.dell.com.

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•
www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)
www.euro.dell.com• (Europe only)
www.dell.com/la• (Latin American and

Caribbean countries)
www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail addresses

[e-mail]• (Asian/Pacific
countries only)

[e-mail]• (Canada only)

47

Getting Help

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

Automated Order-Status Service

To check on the status of any Dell products that
you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 51
for problems with your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 51.

48

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 51.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

Call Dell to obtain the procedures on 1.
returning the items for repair under warranty
or for credit.

NOTE: For the telephone number to call
for your region, see “Contacting Dell” on
page 51.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist 3.
(see “Dell Diagnostics” on page 37),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see “Dell Diagnostics” on
page 37).

Include any accessories that belong with 4.
the item(s) being returned (power cables,
software, guides, and so on) if the return is
for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

49

Getting Help

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

50

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number •
(if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com.

Verify your country or region in the 2. Choose
A Country/Region drop-down menu at the
bottom of the page.

Click 3. Contact Us on the left side of the page.

Select the appropriate service or support link 4.
based on your need.

Choose the method of contacting Dell that is 5.
convenient for you.

51

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system. the Operating System disc.

run a diagnostic program for your computer,
reinstall desktop system software, or update
drivers for your computer, and readme files.

learn more about your operating system,
maintaining peripherals, RAID, Internet,
Bluetooth

upgrade your computer with new or additional
memory, or a new hard drive.

reinstall or replace a worn or defective part.

®

, networking, and e-mail.

52

the

Drivers and Utilities

NOTE: Drivers and documentation updates
can be found on the Dell
at support.dell.com.

the Dell Technology Guide installed on your
hard drive.

the Service Manual on the Dell Support website
at support.dell.com

NOTE: In some countries, opening and
replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

disc.

™

Support website

If you need to: See:

find safety best practices information for your
computer.

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

Regulatory information, Ergonomics
information, and End User License Agreement.

find your Service tag/Express Service Code —

the back or bottom of your computer.
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support.

find drivers and downloads.

access technical support and product help.

the Dell

support.dell.com.

check on your order status for new purchases.

find solutions and answers to common
questions.

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users.

Finding More Information and Resources

™

Support website at

53

Specifications

System model

INSPIRON

Inspiron 1011

This section provides information that you may
need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region.
For more information regarding the
configuration of your computer, click
Start→ Help and Support and select the
option to view information about your
computer.

54

Processor

Type Intel

L2 cache 512 KB

External bus frequency 533 MHz and

Memory

Connectors one internally-accessible

SO-DIMM socket

Capacities 512 MB and 1 GB

Memory type DDR2-800

(Run @ DDR2-533 MHz)

Memory
configurations
possible

512 MB, 1 GB

®

Atom™ N270

Intel Atom N280

667 MHz

Specications

Computer information

System chipset Intel 945GSE UMA

Data bus width 64 bits

DRAM bus width single channel

64-bit buses

Processor address

32 bits

bus width

Flash EEPROM 1 MB

PCI Bus 32 bits

Internal storage

Type Capacity

2.5’’ HDD SATA 120 GB or 160 GB

@ 5400 rpm

2.5’’ SSD

8 GB or 16 GB
(Solid-state drive)
MLC

Communications

Modem (optional) External V.92 56K

USB Modem

Modem interface Universal Serial Bus

(USB)

Network adapter 10/100 Ethernet LAN

on system board

Wireless internal WLAN

(half-size
Mini-Card) with
WiFi bgn, Bluetooth
wireless technology

Video

Video controller Intel 945GSE UMA

Video memory 8 MB system

memory (shared)

LCD interface LVDS

®

55

Specications

Audio

Audio type 2 channel High

Definition Audio

Audio controller Realtek ALC272

Stereo conversion 24-bit (analog-to-

digital and digital-to­analog)

Internal interface Intel High Definition

Audio

External interface microphone-in

connector, stereo
headphones/
speakers connector,
digital MIC with
camera module

Speaker two 1.0 watt

speakers

56

Audio

Internal speaker
amplifier

Volume controls software program

Ports and connectors

Audio one microphone connector,

Mini-Card one full size Mini-Card slot

Network
adapter

1.0 watt per channel

controlled

one stereo headphone/
speaker connector, digital
MIC with camera module

and one half size
Mini-Card slot, the half
size slot supports dual
interface and the full size
slot supports USB only

RJ45 port

Specications

Ports and connectors

USB two 4-pin USB

2.0-compliant connectors

one 4-pin power USB

2.0-compliant connector

Video 15-hole connector

Display

Type (TrueLife) 10.1 inch WSVGA

Dimensions:

Height 222.72 mm (8.76 inches)

Width 125.28 mm (4.93 inches)

Diagonal 255.52 mm (10.06

inches)

Maximum resolution 1024 x 576

Refresh rate 60 Hz

Operating angle 0° (closed) to 135°

Display

Luminance 162 min.

180 typ. cd/m²
(5 point avg)

Viewing Angles:

Horizontal ±40° (CR ≥ 10) typ.

WSVGA AG

Vertical +10° – +30°

(CR ≥ 10) typ. WSVGA

Pixel pitch 0.2175 x 0.2175 mm

Controls brightness can be

controlled through
keyboard shortcuts
(see

Dell Technology

Guide

for more

information)

57

Specications

Camera

Pixel 1.3 megapixel

Video resolution 320 x 240 ~1280 x 1024

(640 x 480 at 30 fps)

Diagonal viewing
angle

Touch pad

X/Y position
resolution (graphics
table mode)

66°

240 cpi

Size:

Width 78.5 mm (3.09 inches)

sensor-active area

Height 38 mm (1.49 inches)

rectangle

58

Battery

Type 3-cell/6-cell lithium ion

Depth 23.1 mm (0.91 inches)

(3-cell)

45.62 mm (1.80 inches)
(6-cell)

Height 39.04 mm (1.54 inches)

(3-cell)

45.7 mm (1.80 inches)
(6-cell)

Width 204.14 mm (8.04 inches)

(3-cell)

214.0 mm (8.42 inches)
(6-cell)

Weight 0.165 kg (0.36 lb)

(3-cell)

0.350 kg (0.77 lb)
(6-cell)

Specications

Battery

Voltage 11.1 VDC (3/6-cell)

Charge time (approximate)

Computer off 3.0 hours (3-cell)

Operating 0° to 35°C (32° to 95°F)

Storage -40° to 65°C

Coin-cell battery CR-2032

AC adapter

Input voltage 100–240 VAC

Input current
(maximum)

Input frequency 50–60 Hz

Output power 30 W

:

4.0 hours (6-cell)

(–40° to 149°F)

0.8A

AC adapter

Output current 1.58 A (continuous)

Rated output voltage 19.0 VDC

Dimensions:

30 W APD

Height 63.2 mm (2.50 inches)

Width 34.0 mm (1.34 inches)

Depth 85.0 mm (3.35 inches)

Weight (with cables) 0.19 kg (0.42 lb)

30 W PI

Height 62.0 mm (2.44 inches)

Width 38.9 mm (1.53 inches)

Depth 78.0 mm (3.07 inches)

Weight (with cables) 0.185 kg (0.41 lb)

59

Specications

AC adapter

30 W Delta

Height 59.2 mm (2.33 inches)

Width 34.0 mm (1.34 inches)

Depth 85.0 mm (3.35 inches)

Weight (with cables) 0.205 kg (0.45 lb)

Physical

Height 26.8 mm to 28.3 mm

(1.06 to 1.11 inches)

Width 261 mm (10.27 inches)

Depth 182 mm (7.16 inches)

Weight (with 3-cell
battery):

Configurable to
less than

1.35 kg (2.98 lb)

60

Computer environment

Temperature range:

Operating 0° to 35°C

(32° to 95°F)

Storage –20° to 65°C

(–4° to 149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 90%

(noncondensing)

Maximum vibration (using a random-vibration
spectrum that simulates user environment):

Operating 0.66 GRMS

Storage 1.3 GRMS

Computer environment

Maximum shock (measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):

Operating 110 G

Storage 160 G

Specications

61

Index

A

INSPIRON

AC adapter

size and weight 57, 58

airflow, allowing 5

B

backups

creating 25

C

calling Dell 48

chipset 53

computer, setting up 5

connect(ing)

to the Internet 10

Contacting Dell online 49

customer service 45

62

D

damage, avoiding 5

Dell Factory Image Restore 38

Dell Support Center 32

Dell support website 51

Dell Technology Guide

for further information 50

Diagnostic Checklist 48

drivers and downloads 51

E

e-mail addresses

for technical support 45

expansion bus 53

Index

F

finding more information 50

FTP login, anonymous 46

H

hardware problems

diagnosing 34

Hardware Troubleshooter 34

help

getting assistance and support 44

I

Internet connection 10

ISP

Internet Service Provider 10

M

memory problems

solving 29

memory support 52

®

Microsoft

Windows® XP

setup 9

N

network connection

fixing 27

network speed

testing 26

O

order status 46

P

power problems, solving 28

power strips, using 6

problems, solving 26

63

Index

processor 52

products

information and purchasing 46

R

reinstalling Windows 38

resources, finding more 50

S

setup, before you begin 5

software features 24

software problems 30

solving problems 26

specifications 52

support e-mail addresses 45

support sites

worldwide 45

System Messages 33

64

system reinstall options 38

System Restore 38

T

technical support 45

V

ventilation, ensuring 5

W

warranty returns 47

Windows, reinstalling 38

wired network

network cable, connecting 7

wireless network connection 26

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