Dell Inspiron 3793 Service Manual
Inspiron 3793
Service Manual
Regulatory Model: P35E
Regulatory Type: P35E007
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
2019 - 08
Rev. A00
Contents
1 Before working inside your computer............................................................................................. 9
Before you begin ...................................................................................................................................................................9
2 After working inside your computer..............................................................................................10
3 Safety instructions...................................................................................................................... 11
Electrostatic discharge—ESD protection......................................................................................................................... 11
ESD field service kit ............................................................................................................................................................ 12
Transporting sensitive components...................................................................................................................................13
4 Recommended tools....................................................................................................................14
5 Screw list...................................................................................................................................15
6 Removing the optical drive...........................................................................................................17
Procedure..............................................................................................................................................................................17
7 Replacing the optical drive...........................................................................................................19
Procedure .............................................................................................................................................................................19
8 Removing the base cover.............................................................................................................21
Prerequisites......................................................................................................................................................................... 21
Procedure..............................................................................................................................................................................21
9 Replacing the base cover............................................................................................................ 23
Procedure ............................................................................................................................................................................23
Post-requisites.....................................................................................................................................................................24
10 Removing the battery................................................................................................................25
Lithium-ion battery precautions........................................................................................................................................ 25
Prerequisites........................................................................................................................................................................ 25
Procedure.............................................................................................................................................................................25
11 Replacing the battery.................................................................................................................27
Lithium-ion battery precautions.........................................................................................................................................27
Procedure ............................................................................................................................................................................ 27
Post-requisites.....................................................................................................................................................................28
12 Removing the memory modules..................................................................................................29
Prerequisites........................................................................................................................................................................ 29
Procedure.............................................................................................................................................................................29
13 Replacing the memory modules.................................................................................................. 30
Contents 3
Procedure ............................................................................................................................................................................30
Post-requisites.....................................................................................................................................................................30
14 Removing the wireless card........................................................................................................ 31
Prerequisites......................................................................................................................................................................... 31
Procedure..............................................................................................................................................................................31
15 Replacing the wireless card........................................................................................................33
Procedure............................................................................................................................................................................. 33
Post-requisites.....................................................................................................................................................................33
16 Removing the optical-drive connector board............................................................................... 34
Prerequisites.........................................................................................................................................................................34
Procedure............................................................................................................................................................................. 34
17 Replacing the optical-drive connector board................................................................................35
Procedure ............................................................................................................................................................................35
Post-requisites.....................................................................................................................................................................35
18 Removing the coin-cell battery...................................................................................................36
Prerequisites........................................................................................................................................................................ 36
Procedure.............................................................................................................................................................................36
19 Replacing the coin-cell battery................................................................................................... 37
Procedure............................................................................................................................................................................. 37
Post-requisites..................................................................................................................................................................... 37
20 Removing the fan..................................................................................................................... 38
Prerequisites.........................................................................................................................................................................38
Procedure............................................................................................................................................................................. 38
21 Replacing the fan...................................................................................................................... 40
Procedure ............................................................................................................................................................................40
Post-requisites......................................................................................................................................................................41
22 Removing the solid-state drive/Intel Optane...............................................................................42
Prerequisites.........................................................................................................................................................................42
Procedure to remove the M.2 2230 solid-state drive.................................................................................................... 42
Procedure to remove the M.2 2280 solid-state drive/Intel Optane.............................................................................43
23 Replacing the solid-state drive/Intel Optane............................................................................... 44
Procedure to replace the M.2 2230 solid-state drive.....................................................................................................44
Procedure to replace the M.2 2280 solid-state drive/Intel Optane............................................................................. 45
Post-requisites.....................................................................................................................................................................45
24 Removing the hard drive........................................................................................................... 46
Prerequisites........................................................................................................................................................................ 46
Procedure.............................................................................................................................................................................46
4
Contents
25 Replacing the hard drive........................................................................................................... 48
Procedure ............................................................................................................................................................................48
Post-requisites.....................................................................................................................................................................49
26 Removing the touchpad............................................................................................................ 50
Prerequisites........................................................................................................................................................................ 50
Procedure.............................................................................................................................................................................50
27 Replacing the touchpad.............................................................................................................52
Procedure ............................................................................................................................................................................52
Post-requisites.....................................................................................................................................................................53
28 Removing the speakers............................................................................................................. 54
Prerequisites........................................................................................................................................................................ 54
Procedure.............................................................................................................................................................................54
29 Replacing the speakers............................................................................................................. 55
Procedure ............................................................................................................................................................................55
Post-requisites.....................................................................................................................................................................55
30 Removing the heat sink.............................................................................................................56
Prerequisites........................................................................................................................................................................ 56
Procedure.............................................................................................................................................................................56
31 Replacing the heat sink..............................................................................................................57
Procedure ............................................................................................................................................................................ 57
Post-requisites.....................................................................................................................................................................57
32 Removing the power-adapter port............................................................................................. 58
Removing the display assembly.........................................................................................................................................58
Prerequisites...................................................................................................................................................................58
Procedure....................................................................................................................................................................... 58
Procedure.............................................................................................................................................................................60
33 Replacing the power-adapter port..............................................................................................62
Procedure ............................................................................................................................................................................62
Replacing the display assembly..........................................................................................................................................62
Procedure ...................................................................................................................................................................... 62
Post-requisites............................................................................................................................................................... 64
34 Removing the display assembly..................................................................................................65
Prerequisites........................................................................................................................................................................ 65
Procedure.............................................................................................................................................................................65
35 Replacing the display assembly..................................................................................................68
Procedure ............................................................................................................................................................................68
Post-requisites.....................................................................................................................................................................69
Contents
5
36 Removing the I/O board............................................................................................................ 70
Prerequisites.........................................................................................................................................................................70
Procedure............................................................................................................................................................................. 70
37 Replacing the I/O board............................................................................................................. 71
Procedure .............................................................................................................................................................................71
Post-requisites......................................................................................................................................................................71
38 Removing the power-button board.............................................................................................72
Prerequisites.........................................................................................................................................................................72
Procedure............................................................................................................................................................................. 72
39 Replacing the power-button board............................................................................................. 74
Procedure ............................................................................................................................................................................ 74
Post-requisites.....................................................................................................................................................................75
40 Removing the system board...................................................................................................... 76
Prerequisites.........................................................................................................................................................................76
Procedure............................................................................................................................................................................. 76
41 Replacing the system board....................................................................................................... 79
Procedure............................................................................................................................................................................. 79
Post-requisites.....................................................................................................................................................................80
Entering the Service Tag in the BIOS setup program..................................................................................................... 81
42 Removing the power button with fingerprint reader.................................................................... 82
Prerequisites.........................................................................................................................................................................82
Procedure............................................................................................................................................................................. 82
43 Replacing the power button with fingerprint reader.....................................................................83
Procedure ............................................................................................................................................................................83
Post-requisites.....................................................................................................................................................................83
44 Removing the palm-rest and keyboard assembly......................................................................... 84
Prerequisites.........................................................................................................................................................................84
Procedure............................................................................................................................................................................. 84
45 Replacing the palm-rest and keyboard assembly......................................................................... 86
Procedure ............................................................................................................................................................................86
Post-requisites.....................................................................................................................................................................86
46 Removing the display bezel........................................................................................................87
Prerequisites.........................................................................................................................................................................87
Procedure............................................................................................................................................................................. 87
47 Replacing the display bezel........................................................................................................88
Procedure ............................................................................................................................................................................88
6
Contents
Post-requisites.....................................................................................................................................................................88
48 Removing the camera............................................................................................................... 89
Prerequisites........................................................................................................................................................................ 89
Procedure.............................................................................................................................................................................89
49 Replacing the camera............................................................................................................... 90
Procedure ............................................................................................................................................................................90
Post-requisites.....................................................................................................................................................................90
50 Removing the display panel........................................................................................................91
Prerequisites......................................................................................................................................................................... 91
Procedure..............................................................................................................................................................................91
51 Replacing the display panel........................................................................................................93
Procedure ............................................................................................................................................................................93
Post-requisites.....................................................................................................................................................................94
52 Removing the display hinges..................................................................................................... 95
Prerequisites........................................................................................................................................................................ 95
Procedure.............................................................................................................................................................................95
53 Replacing the display hinges......................................................................................................96
Procedure ............................................................................................................................................................................96
Post-requisites.....................................................................................................................................................................96
54 Removing the display cable....................................................................................................... 97
Prerequisites.........................................................................................................................................................................97
Procedure............................................................................................................................................................................. 97
55 Replacing the display cable....................................................................................................... 98
Procedure ............................................................................................................................................................................98
Post-requisites.....................................................................................................................................................................98
56 Removing the display back-cover and antenna assembly..............................................................99
Prerequisites........................................................................................................................................................................ 99
Procedure.............................................................................................................................................................................99
57 Replacing the display back-cover and antenna assembly.............................................................100
Procedure .......................................................................................................................................................................... 100
Post-requisites................................................................................................................................................................... 100
58 Device drivers......................................................................................................................... 101
Intel Chipset Software Installation Utility.........................................................................................................................101
Downloading the graphics driver...................................................................................................................................... 101
Intel Serial IO driver............................................................................................................................................................ 101
Intel Trusted Execution Engine Interface........................................................................................................................ 101
Intel Virtual Button driver...................................................................................................................................................101
Contents
7
Wireless and Bluetooth drivers.........................................................................................................................................102
59 System setup..........................................................................................................................103
BIOS overview....................................................................................................................................................................103
Entering BIOS setup program.......................................................................................................................................... 103
Navigation keys.................................................................................................................................................................. 103
Boot Sequence...................................................................................................................................................................103
System setup options........................................................................................................................................................104
System and setup password............................................................................................................................................ 108
Assigning a system setup password..........................................................................................................................108
Deleting or changing an existing system setup password...................................................................................... 109
Clearing CMOS settings..............................................................................................................................................109
Clearing BIOS (System Setup) and System passwords......................................................................................... 109
60 Troubleshooting...................................................................................................................... 110
Enhanced Pre-Boot System Assessment (ePSA) diagnostics.....................................................................................110
Running the ePSA diagnostics.................................................................................................................................... 110
System diagnostic lights.................................................................................................................................................... 110
Recovering the operating system..................................................................................................................................... 111
Flashing BIOS (USB key)....................................................................................................................................................111
Flashing the BIOS............................................................................................................................................................... 112
WiFi power cycle.................................................................................................................................................................112
Enabling Intel Optane memory.......................................................................................................................................... 112
Disabling Intel Optane memory......................................................................................................................................... 112
Flea power release..............................................................................................................................................................113
61 Getting help and contacting Dell................................................................................................114
8
Contents
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
1
Before working inside your computer 9
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
10 After working inside your computer
3
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more
safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety
instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure
that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is
an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
• Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate
and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
• Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
Safety instructions 11
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
• Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an antistatic mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system
being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESDsensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
• Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare
metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily
placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is
known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be
aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a
wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at
least once per week.
• ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a
best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the
best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have
one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to
test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a
rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work
area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is
being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as
Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically
handling any hardware components.
• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts
should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the
ESD mat, in the system, or inside an anti-static bag.
• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
12
Safety instructions
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6. Follow the same techniques in reverse to set the load down.
Safety instructions 13
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
4
Recommended tools
14 Recommended tools
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type
is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Optical-drive assembly M2x4 2
5
Base cover Palm rest and keyboard
assembly
Battery Palm rest and keyboard
assembly
Display panel Display back-cover and
antenna assembly
Fan Palm rest and keyboard
assembly
Hard-drive assembly Palm rest and keyboard
assembly
Hard-drive bracket Hard drive M3x3 4
Heat sink (for computers
shipped with discrete
graphics)
Hinges Palm rest and keyboard
Hinge brackets Display back-cover and
System board M2x3 3
assembly
antenna assembly
M2.5x7 6
M2x3 4
M2x3 4
M2.5x5 3
M2x3 4
M2.5x5 5
M2.5x4 8
Hinge brackets Display back-cover and
antenna assembly
I/O board Palm rest and keyboard
assembly
Optical-drive bracket Optical drive M2x3 2
Optical-drive connector
board
Palm rest and keyboard
assembly
M2x3 2
M2x4 1
M2x2 Big Head 1
Screw list 15
Component Secured to Screw type Quantity Screw image
Power-adapter port Palm rest and keyboard
assembly
Power-button board Palm rest and keyboard
assembly
Power button with
fingerprint reader
(optional)
M.2 2230/2280 thermal
shield
M.2 2230 solid-state drive M.2 2230 thermal shield M2x2.2 1
System board Palm rest and keyboard
Touchpad Palm rest and keyboard
Wireless-card bracket System board M2x3 1
Palm rest and keyboard
assembly
Palm rest and keyboard
assembly
assembly
assembly
M2x3 1
M2x2 1
M2x2 1
M2x3 1
M2x4 1
M2x2 4
16 Screw list
Removing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Remove the two screws (M2x4) that secure the optical-drive assembly to the base cover.
2. Using a screwdriver, push the optical drive through the slot to release the optical-drive assembly out of the optical-drive bay.
3. Slide the optical-drive assembly out of the optical-drive bay.
6
4. Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive.
5. Remove the optical-drive bracket from optical drive.
6. Pull the optical-drive bezel carefully to remove it from the optical drive.
Removing the optical drive 17
18 Removing the optical drive
Replacing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.
7
2. Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.
3. Replace the two screws (M2x3) that secure the optical-drive bracket to the optical drive.
4. Slide the optical-drive assembly into the optical-drive bay.
5. Align the screw hole on the optical-drive bracket with the screw hole on the base cover.
6. Replace the two screws (M2x4) that secure the optical-drive assembly to the base cover.
Replacing the optical drive 19
20 Replacing the optical drive
Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
Remove the optical drive.
Procedure
1. Loosen the five captive screws on the base cover.
2. Remove the two screws (M2x2) that secure the base cover to the palm rest and keyboard assembly.
3. Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
8
4. Pry the base cover starting from the top-left corner of the computer base.
5. Lift the base cover off the palm rest and keyboard assembly.
Removing the base cover 21
NOTE: The following steps are applicable only if you want to further remove any other component from your
computer.
6. Disconnect the battery cable from the system board.
7. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.
22
Removing the base cover
Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1. Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-
adapter port when you snap the base cover to the computer base.
9
2. Place the base cover on the palm rest and keyboard assembly, and snap the base cover into place starting from the power-adapter
port.
Replacing the base cover 23
3. Replace the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
4. Replace the two screws (M2x2) that secure the base cover to the palm rest and keyboard assembly.
5. Tighten the five captive screws that secure the base cover to the palm rest and keyboard assembly.
Post-requisites
Replace the optical drive.
24
Replacing the base cover
Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting
the AC adapter from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a
Lithium-ion battery can be dangerous. In such an instance, contact for assistance and further instructions.
• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending,
or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for
assistance. See www.dell.com/contactdell.
• Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
10
Prerequisites
1. Remove the optical drive.
2. Remove the base cover.
Procedure
NOTE:
procedure.
1. Remove the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
2. Lift the battery off the palm rest and keyboard assembly.
Ensure that the battery cable has been disconnected from the system board before performing the following
Removing the battery 25
26 Removing the battery
Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting
the AC adapter from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a
Lithium-ion battery can be dangerous. In such an instance, contact for assistance and further instructions.
• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending,
or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for
assistance. See www.dell.com/contactdell.
• Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
11
Procedure
1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.
2. Replace the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
Replacing the battery 27
Post-requisites
1. Replace the base cover.
2. Replace the optical drive.
28
Replacing the battery
Removing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
1. Remove the optical drive.
2. Remove the base cover.
Procedure
NOTE: Depending on the configuration ordered, your computer may have up to two memory modules installed. Repeat
the following procedure twice if you are removing both memory modules.
1. Locate the memory module on your computer.
12
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops
up.
3. Remove the memory module from the memory-module slot.
Removing the memory modules 29
Replacing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
NOTE: This computer can support up to two memory modules. Repeat the following procedure twice if you are installing
two memory modules.
1. Align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle.
3. Press the memory module down until it clicks into place.
13
NOTE:
If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
1. Replace the base cover.
2. Replace the optical drive.
30 Replacing the memory modules
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