NOTE: If your computer cannot display a screen image, contact
Dell.
1. Shut down the computer.
2. If the computer is connected to a media base (docked), undock it. See the documentation that
came with your media base for instructions.
3. Connect the computer to an electrical outlet.
4. Turn on the computer. When the DELL™ logo appears, press <F12>immediately.
NOTE: If you cannot see anything on your display, hold down the mute button and press the
computer's power button to begin the Dell Diagnostics. The computer automatically runs the
Pre-boot System Assessment.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the
Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see
the Windows desktop. Then shut down your computer through the Start menu and try again.
5. When the boot device list appears, highlight Diagnostics and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
● During the assessment, answer any questions that appear.
● If a failure is detected, the computer stops and beeps. To stop the assessment and
restart the computer, press <N>; to continue to the next test, press <Y>; to retest the
component that failed, press <R>.
● If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message Booting
Dell Diagnostic Utility Partition. Press any key to continue.
6. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
7. When the Dell Diagnostics Main Menu appears, select the test you want to run (see xx).
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
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