Dell Inspiron 24-5491 Service Manual
Inspiron 24-5491
Service Manual
Regulatory Model: W24C
Regulatory Type: W24C001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
2019 - 07
Rev. A00
Contents
1 Safety instructions....................................................................................................................... 6
Before working inside your computer................................................................................................................................. 6
Before you begin .............................................................................................................................................................6
Electrostatic discharge—ESD protection.......................................................................................................................... 7
ESD field service kit ..............................................................................................................................................................7
Transporting sensitive components.................................................................................................................................... 8
After working inside your computer....................................................................................................................................8
2 Removing and installing components............................................................................................. 9
Inside view of your computer...............................................................................................................................................9
Recommended tools..............................................................................................................................................................9
Screw list...............................................................................................................................................................................10
Back cover............................................................................................................................................................................. 11
Removing the back cover.............................................................................................................................................. 11
Installing the back cover................................................................................................................................................12
Bottom cover........................................................................................................................................................................12
Removing the bottom cover.........................................................................................................................................12
Installing the bottom cover........................................................................................................................................... 13
Stand......................................................................................................................................................................................14
Removing the stand....................................................................................................................................................... 14
Installing the stand......................................................................................................................................................... 15
Hard drive..............................................................................................................................................................................16
Removing the hard drive............................................................................................................................................... 16
Installing the hard drive..................................................................................................................................................17
System-board shield............................................................................................................................................................ 18
Removing the system-board shield..............................................................................................................................18
Installing the system-board shield................................................................................................................................ 19
Memory modules................................................................................................................................................................. 20
Removing the memory modules.................................................................................................................................. 20
Installing the memory modules..................................................................................................................................... 21
Coin-cell battery.................................................................................................................................................................. 22
Removing the coin-cell battery....................................................................................................................................22
Installing the coin-cell battery...................................................................................................................................... 23
Heat sink...............................................................................................................................................................................24
Removing the heat sink................................................................................................................................................ 24
Installing the heat sink...................................................................................................................................................25
Wireless card........................................................................................................................................................................26
Removing the wireless card......................................................................................................................................... 26
Installing the wireless card............................................................................................................................................28
Solid-state drive...................................................................................................................................................................29
Removing the solid-state drive....................................................................................................................................29
Installing the solid-state drive...................................................................................................................................... 30
Media-card reader................................................................................................................................................................31
Removing the media-card reader.................................................................................................................................31
Contents 3
Installing the media-card reader.................................................................................................................................. 32
Speakers............................................................................................................................................................................... 33
Removing the speakers.................................................................................................................................................33
Installing the speakers...................................................................................................................................................34
Microphones........................................................................................................................................................................ 35
Removing the microphones......................................................................................................................................... 35
Installing the mircrophones...........................................................................................................................................36
Fan.........................................................................................................................................................................................37
Removing the fan...........................................................................................................................................................37
Installing the fan.............................................................................................................................................................38
Antennas...............................................................................................................................................................................39
Removing the antennas................................................................................................................................................39
Installing the antennas.................................................................................................................................................. 40
Camera.................................................................................................................................................................................. 41
Removing the camera....................................................................................................................................................41
Installing the camera......................................................................................................................................................42
Power-button board........................................................................................................................................................... 43
Removing the power-button board.............................................................................................................................43
Installing the power-button board............................................................................................................................... 44
System board.......................................................................................................................................................................45
Removing the system board........................................................................................................................................ 45
Installing the system board...........................................................................................................................................47
Base panel............................................................................................................................................................................ 50
Removing the base panel............................................................................................................................................. 50
Installing the base panel................................................................................................................................................52
Display panel.........................................................................................................................................................................54
Removing the display panel..........................................................................................................................................54
Installing the display panel............................................................................................................................................ 55
3 Device drivers............................................................................................................................ 59
Intel Chipset Software Installation Utility......................................................................................................................... 59
Video drivers........................................................................................................................................................................ 59
Intel Serial IO driver.............................................................................................................................................................59
Intel Trusted Execution Engine Interface.........................................................................................................................59
Intel Virtual Button driver................................................................................................................................................... 59
Wireless and Bluetooth drivers..........................................................................................................................................59
4 System setup.............................................................................................................................60
System setup....................................................................................................................................................................... 60
Entering BIOS setup program............................................................................................................................................60
Navigation keys................................................................................................................................................................... 60
Boot Sequence..................................................................................................................................................................... 61
System setup options.......................................................................................................................................................... 61
Clearing CMOS settings.....................................................................................................................................................65
Clearing forgotten passwords........................................................................................................................................... 66
5 Troubleshooting.........................................................................................................................68
Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................68
Running the ePSA diagnostics.....................................................................................................................................68
4
Contents
Display built-in self test.......................................................................................................................................................68
Diagnostics........................................................................................................................................................................... 69
Recovering the operating system..................................................................................................................................... 69
Flashing BIOS (USB key)....................................................................................................................................................70
Flashing the BIOS................................................................................................................................................................ 70
WiFi power cycle..................................................................................................................................................................70
Flea power release................................................................................................................................................................71
6 Getting help and contacting Dell.................................................................................................. 72
Contents 5
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more
safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and
contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety
instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
1
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure
that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Topics:
• Before working inside your computer
• Electrostatic discharge—ESD protection
• ESD field service kit
• Transporting sensitive components
• After working inside your computer
Before working inside your computer
NOTE:
Before you begin
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
The images in this document may differ from your computer depending on the configuration you ordered.
NOTE:
instructions.
If you are using a different operating system, see the documentation of your operating system for shut-down
6 Safety instructions
5. Remove any media card and optical disc from your computer, if applicable.
6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.
CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.
Place the computer face down.
7.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is
an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
• Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate
and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
• Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
• Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an antistatic mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system
being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESDsensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
• Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare
metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily
placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is
known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be
aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a
wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at
least once per week.
• ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a
best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the
best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have
one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to
test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
Safety instructions
7
• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a
rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work
area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is
being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as
Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically
handling any hardware components.
• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts
should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the
ESD mat, in the system, or inside an anti-static bag.
• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION:
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6. Follow the same techniques in reverse to set the load down.
Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
After working inside your computer
About this task
CAUTION:
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Leaving stray or loose screws inside your computer may severely damage your computer.
Safety instructions
8
Removing and installing components
Inside view of your computer
NOTE: The appearance of heat sink differs depending on the graphics configuration you ordered.
2
1. coin-cell battery
2. retractable-camera assembly
3. memory modules
4. base panel
5. display-assembly base
6. hard drive
7. system board
8. solid-state drive
9. microphones (2)
10. wireless-card shield
11. media-card reader
12. speakers (2)
13. password clear jumper
14. CMOS clear jumper
15. fan
16. heat sink
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
Removing and installing components 9
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type
is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Stand Display-assembly base M3x4 8
Bottom cover Display-assembly base M3 0.5x5 5
Hard-drive assembly Display-assembly base M3 0.5x5 2
Hard-drive bracket Hard drive M3x3.5 4
System-board shield Display-assembly base M3 0.5x5 4
Retractable-camera
assembly door
Retractable-camera bezel Retractable-camera bracket M3 0.5x5 3
Speakers Display-assembly base M3 4+7.1xZN 6
Microphone modules Base panel M2x2.5 8
Fan Display-assembly base M2x2.5 3
Wireless-card shield System board M2x4 2
Wireless-card bracket Wireless card M2x4 1
Solid-state drive System board M2x2.5 1
Base panel M3 0.5x5 2
Antenna modules Base panel M2x2.5 2
System board Display-assembly base M3 0.5x5 6
10 Removing and installing components
Component Secured to Screw type Quantity Screw image
Base panel Display-assembly base M3x5 19
Display panel Display-assembly base M3 0.5x5 11
Media-card reader Display-assembly base M2x3 1
Back cover
Removing the back cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: When servicing the computer, place it on an elevated, clean and flat surface. Place the display flat on the
surface with the stand hanging over the edge. It is recommended to remove the stand to avoid accidental damage to
the computer display during servicing.
About this task
The following image indicates the location of the back cover and provides a visual representation of the removal procedure.
Steps
1. Place your palm in the middle of the back cover then pry the back cover from the display-assembly base starting from the top corners.
2. Remove the back cover from the display-assembly base.
Removing and installing components
11
Installing the back cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the back cover and provides a visual representation of the installation procedure.
Steps
Align the slots on the back cover with the slots on the computer and press along the side to snap the back cover into place.
Next steps
1. Follow the procedure in After working inside your computer.
Bottom cover
Removing the bottom cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the back cover.
About this task
The following image indicates the location of the bottom cover and provides a visual representation of the removal procedure.
Removing and installing components
12
Steps
1. Remove the five screws (M3x5) that secure the bottom cover to the display-assembly base.
2. Lift the bottom cover off the display-assembly base.
Installing the bottom cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the bottom cover and provides a visual representation of the installation procedure.
Removing and installing components
13
Steps
1. Align the screw holes on the bottom cover with the screw holes on the display-assembly base.
2. Replace the five screws (M3x5) that secure the bottom cover to the display-assembly base and snap the bottom cover back into
place.
Next steps
1. Install the back cover.
2. Follow the procedure in After working inside your computer.
Stand
Removing the stand
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION:
surface with the stand hanging over the edge. It is recommended to remove the stand to avoid accidental damage to
the computer display during servicing.
2. Remove the back cover.
3. Remove the bottom cover.
When servicing the computer, place it on an elevated, clean and flat surface. Place the display flat on the
About this task
The following image indicates the location of the stand and provides a visual representation of the removal procedure.
Removing and installing components
14
Steps
1. In the reverse sequential order indicated on the stand, remove the eight screws (M3x4) that secure the stand to the display-assembly
base.
2. Remove the stand from the slots on the display-assembly base and lift the stand off the display-assembly base.
Installing the stand
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the stand and provides a visual representation of the installation procedure.
Removing and installing components
15
Steps
1. Align the screw holes on the stand with the screw holes on the display-assembly base and slide the stand on the display-assembly
base.
2. In the sequential order indicated on the stand, replace the eight screws (M3x4) that secure the stand to the display-assembly base.
Next steps
1. Install the bottom cover.
2. Install the back cover.
3. Follow the procedure in After working inside your computer.
Hard drive
Removing the hard drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the back cover.
3. Remove the bottom cover.
4. Remove the stand.
About this task
The following image indicates the location of the hard drive and provides a visual representation of the removal procedure.
Removing and installing components
16
Steps
1. Remove the two screws (M3x5) that secure the hard-drive assembly to the display-assembly base.
2. Slide the hard-drive assembly away from the hard-drive slot on the display-assembly base.
3. Remove the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive.
4. Remove the hard-drive bracket off the hard drive.
Installing the hard drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the hard drive and provides a visual representation of the installation procedure.
Removing and installing components
17
Steps
1. Align the screw holes on the hard drive with the screw holes on the hard-drive bracket.
2. Replace the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive.
3. Slide the hard-drive assembly into the slot on the display-assembly base.
4. Replace the two screws (M3x5) that secures the hard-drive assembly to the display-assembly base.
Next steps
1. Install the stand.
2. Install the bottom cover.
3. Install the back cover.
4. Follow the procedure in After working inside your computer.
System-board shield
Removing the system-board shield
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the back cover.
3. Remove the bottom cover.
4. Remove the stand.
About this task
The following image indicates the location of the system-board shield and provides a visual representation of the removal procedure.
Removing and installing components
18
Steps
1. Remove the four screws (M3x5) that secure the system-board shield to the display-assembly base.
2. Lift the system-board shield off the display-assembly base.
Installing the system-board shield
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the system-board shield and provides a visual representation of the installation procedure.
Removing and installing components
19
Steps
1. Align the slots on the system-board shield with the ports on the computer.
2. Replace the four screws (M3x5) that secure the system-board shield to the display-assembly base.
Next steps
1. Install the stand.
2. Install the bottom cover.
3. Install the back cover.
4. Follow the procedure in After working inside your computer.
Memory modules
Removing the memory modules
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the back cover.
3. Remove the bottom cover.
4. Remove the stand.
5. Remove the system-board shield.
About this task
The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.
Removing and installing components
20
Steps
1. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up.
2. Slide and remove the memory module from the memory-module slot.
NOTE:
Repeat step 1 and 2 if there are two memory modules.
Installing the memory modules
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the memory module and provides a visual representation of the installation procedure.
Removing and installing components
21
Steps
1. Align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
NOTE:
NOTE: Repeat step 1 and 2 if there are two memory modules.
Next steps
1. Install the system-board shield.
2. Install the stand.
3. Install the bottom cover.
4. Install the back cover.
5. Follow the procedure in After working inside your computer.
If you do not hear the click, remove the memory module and reinstall it.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the back cover.
3. Remove the bottom cover.
4. Remove the stand.
5. Remove the system-board shield.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.
Removing and installing components
22
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