Dell Inspiron 2100 User Manual

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Dell™ Inspiron™ 2100 System

SOLUTIONS GUIDE

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Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE ind icates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation

which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms

For a complete listing of abbreviations and acronyms, see the Glossary in the Tell Me How help file (click the Start button, point to Programs—> User’s Guides, and then click Tell Me How).

____________________

Reproduction in any manner whatsoever without the written pe rmission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text:

Dell Precis ion, Latitude

registered trademark of Intel Corporation; Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporatio n discla ims any proprietary interest in trad em arks and trade names other than its own.

January 2001 P/N 248HJ Rev. A00

, and

Dell

, the

DellWare

DELL

logo,

are trademarks of Dell Computer Corporation;

Dell Tr avelLite, Inspiron, Dimension, OptiPlex

Microsoft

and

Windows

are registered trademarks of

Intel

is a

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7

When Using Your Computer

Protecting Against Electrostatic Discharge . . . . . . . . . . . 10

1 Setting Up

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the Printer Driver

Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 12

USB Printer

. . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . 13

Turning Off the Computer

Using the External Media Bay . . . . . . . . . . . . . . . . . . . 14

Connecting the Ext e rnal Media Bay

Swapping Devices While the Computer Is Turned Off . . . . . . 15

Swapping Devices Wh ile Windows Is Running

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessing Help Files

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Start-Up Error Messages Video and Display Problems

If the display is blank If the display is difficult to read

. . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . 15

. . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . 22

Contents 3

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 23

Integrated Speakers

. . . . . . . . . . . . . . . . . . . . . . 23

External Speakers . . . . . . . . . . . . . . . . . . . . . . . 24

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25

If you cannot print to a parallel port printer

. . . . . . . . . . 25

If you cannot print to a USB printer . . . . . . . . . . . . . . 25

Modem Proble ms . . . . . . . . . . . . . . . . . . . . . . . . . 26

Scanner Problems Touch Pad Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . 27

External Keyboard Problems . . . . . . . . . . . . . . . . . . . 27

Unexpected Characters . . . . . . . . . . . . . . . . . . . . . . 27

Drive Problems

If you cannot save a file to a floppy disk

. . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . 28

If you cannot play a music CD or install a program from a CD

. . . . . . . . . . . . . . . . . . . . . . . . . . . 29

If you cannot play a DVD movie . . . . . . . . . . . . . . . . 29

If the CD-RW drive stops writing

. . . . . . . . . . . . . . . . 30

If you have a hard drive problem . . . . . . . . . . . . . . . . 30

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31

Windows Error Messages General Program Problems

A program crashes A program stops responding A solid blue screen appears

. . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . 33

4 Contents

Internet Connection Problems E-Mail Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . 33

If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . 34

If You Drop or Damage Your Computer

. . . . . . . . . . . . . . 35

Resolving Other Technical Problems . . . . . . . . . . . . . . . . 35

Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . 35

Reinstalling Windows

Reinstalling Windows Me Reinstalling Windows 2000

3 Adding Parts

Using the Advanced Port Replicator . . . . . . . . . . . . . . . . 42

Connecting External Devi ces to the APR Docking the Computer

Undocking the Computer . . . . . . . . . . . . . . . . . . . . 45

Replacing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 46

Returning a Hard Drive to Dell

4 Appendix

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 56

System Setup Pages

Viewing the System Setup Pages . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . 56

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contact Numbers and Addresses Returning Items for Warranty Repair or Credit

Regulatory Information

. . . . . . . . . . . . . . . . . . . . . . . 69

General EMC Guidelines FCC Notices (U.S. Only) Battery Disposal

. . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . 57

. . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . 70

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 74

Información para NOM (únicamente para México)

Warranty and Return Policy Information

. . . . . . . . . . . . . 75

. . . . . . . 75

Contents 5

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

6 Contents

Safety Instructions

Use the following safety guidelines to help protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines in “Sitting Comfortably at Your Computer” in the Tell Me How help file.

When Using Your Computer

CAUTION: Do not operate your portable computer for an extended

period of time w ith the b ase rest ing direct ly on your body. With extended operation, heat can potentially build up in the base. Allowing sustained contact with the skin cou ld cause d iscomfort or, eventually, a burn.

• Do not attempt to service the computer yourself. Always follow

installation instructions closely.

• Do not carry a battery in your pocket, purse, or other container where

metal objects (such as car keys) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns.

• Be sure that nothing rests on your AC adapter’s power cable and that

the cable is not located where it can be tripped over or stepped on.

• Place the AC adapter in a ventilated area, such as a desk top or on the

floor, when you use it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter while it is inside a carrying case.

• Do not use your computer in a wet environment, for example, near a

bath tub, sink, or swimming pool or in a wet basement.

• Do not push objects into air vents or openings of your computer.

Doing so can cause fire or electric shock by shorting out interior components.

• Use only the AC adapter and batteries that are approved for use with

this computer as indicated in this document. Use of another type of battery or AC adapter may risk fire or explosion.

Safety Instructions 7

• Before you connect the computer to a power source, ensure that the

voltage rating of the AC adapter matches that of the available power source:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan – 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan – 230 V/50 Hz in most of Europe, the Middle East, and the Far East

• To help prevent electric shock, plug the AC adapter and external

device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper

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grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.

• If you use an extension cable with your AC adapter, ensure that the

total ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable.

• To remove power from the computer, turn it off, remove the battery,

and disconnect the AC adapter from the el ectrical outlet.

• If your computer includes an integrated or optional (PC Card)

modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11 modular plug.

8 Safety Instructions

• If your computer includes an integrated or optional (PC Card)

modem, disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line.

• To help avoid the potential hazard of electric shock, do not connect or

disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm.

• PC Cards may become very warm during normal operation. Use care

when removing PC Cards after their continuous operation.

• Do not dispose of batteries in a fire. They may explode. Check with

local authorities for disposal instruc tions.

• When setting up the computer for work, place it on a level surface.

• When traveling, do not check the computer as baggage. You can put

your computer through an X-ray security machine, but never put your computer through a metal detector. If you have the computer checked by hand, be sure to have a charged battery available in case you are asked to turn on the computer.

• When traveling with the hard drive removed from the computer , wrap

the drive in a nonconducting material, such as cloth or paper. If you have the drive checked by hand, be ready to install the drive in the computer. You can put the hard drive through an X-ray security machine, but never put the drive through a metal detector.

• When traveling, do not place the computer in overhead storage

compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks.

• Protect your computer, battery, and hard drive from environmental

hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

• When you move your computer between environments with very

different temperature and/or humidity ranges, condensation may form on or within the computer. To avoid damaging the computer, allow sufficient time for the moisture to evaporate before using the computer.

NOTICE: When taking the computer from low-temperature conditions into a

warmer environment or fro m high-temperature conditions into a cooler environment, allow the computer to acclimate to room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strain-

relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

• Handle components with care. Hold a component such as a memory

module by its edges, not its pins.

• When removing a memory module from the system board or

disconnecting an external device from the computer, wait 5 seconds after turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board.

Safety Instructions 9

• Before you clean your computer, turn it off, unplug it from its power

source, and remove the batter y.

• Clean your computer with a soft cloth dampened with water rather

than with liquid or aerosol cleaners.

• Clean the display with a soft, clean cloth and commercial window

cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. If the display contains grease or some other contaminant, use isopropyl alcohol instead of commercial window cleaner.

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damage the computer, see page 35. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 57).

Protecting Against Electrostatic Discharge

To pre vent static damage, discharge static electricity from your body be fore you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer.

You can also take the following steps to prevent static damage:

• Do not remove items from their antistatic pac king material until you

are ready to install them in your computer . Just befor e unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic

container or packaging.

• If your computer gets wet, see page34 for instructions. If you drop or

10 Safety Instructions

SECTION 1

Setting Up

Connecting a Printer Tu rning Off the Computer Using the External Media Bay

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Connecting a Printer

See the documentation that came with the printer fo r an y recommended preparation procedures, such as:

• Removing the packaging

• Installing the toner or ink cartridge

• Loading paper

Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

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HINT: For complete

printer driver installation instructions, refer to your printer documentation.

Installing the Printer Driver

Dell installs drivers for some new printers. Click the Start button, poin t to Settings, and then click Printers. If your printer is listed in the Printers

window, the printer is ready to use. If you need to install a printer driver, insert the installation CD i nto the CD

or DVD d riv e. The n fol low t he pr ompts on the scr een usi ng th e ins truct ion s that came with the printer.

If your printer installation CD does not automatica l ly run, click the Start

button on the Mic r os oft

Windows® desktop, click Run, a nd type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen.

Parallel Printer

1 Turn off the computer (see page 14).

NOTICE: Use only a standard IEEE 1284 parallel cable measuring 3 m

(10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.

12 Setting Up

2 Attach the parallel printer cable to the parallel connector on the

computer and tighten the two screws. Attach the cable to the parallel connector on the printer and sna p the two clips into the two not c hes.

screws (2)

parallel printer cable

3 Turn on the printer and then tur n on the c omputer. If the Add New

parallel connector on computer

parallel connector on printer

clips (2)

notches (2)

Hardware Wizard window appears, click Cancel.

4 Install the printer driver if necessary (see page 12).

USB Printer

1 Install the printer driver if necessary (see page 12). 2 Attach the USB printer cable to the USB connector on the co m puter

and the printer. The USB connectors fit only one way.

HINT: You can connect

USB devices while the computer is turned on.

Setting Up 13

USB connector on the computer

USB connect o r on

printer USB printer cable

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Turning Off the Computer

NOTICE: To prev ent data loss, you must pe rform th e Windows shutdown

procedure to turn off your co mputer.

Save and close any open files and exit any open programs.

14 Setting Up

2 Click the Start button and then click Shut Down. 3 Click the pull-down menu under What do you want the computer to

do?.

4 Click Shut down and then click OK.

The computer automatically turns off after the shutdown process finishes.

Using the External Media Bay

The media bay supports many devices, including the floppy drive and CD drive.

Connecting the External Media Bay

To use the external media bay, connect the media bay cable to the external media bay and to the external media bay connector on the back of the computer.

external media bay connector

external media bay

media bay cable

Swapping Devices While the Computer Is Turned Off

1 Save and close any open files, exit any open programs, and shut down

the computer (see page 14).

2 Detach the media bay cable from the external media bay. 3 Turn the external medi a bay over. 4 Slide and hold the latch release, and pull the device out of the bay.

NOTICE: To prevent damage, place devices in a travel case when they are not

inserted in the external media bay. Store devices in a dry, safe place, and avoid placing heavy ob jects on top of them.

Insert the new device into the bay, and push it until you hear a click.

5 6 Attach the media bay cable to the external media bay. 7 Turn on the computer.

Setting Up 15

Swapping Devices While Windows Is Running

In Microsoft Windows Millennium Edition (Me)

1 Right-click the Softex BayManager icon on the Microsoft Windows

taskbar.

2 Click Remove/Swap. 3 Detach the media bay cable from the external media bay. 4 Turn the external media bay over. 5 Slide and hold the latch release, and pull the device out of the media

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bay.

6 Insert the new device into the bay, and push it until you hear a click. 7 Attach the media bay c able to the external media bay. 8 Click OK. Then, click OK again to close the Softex BayManager

window.

In Microsoft Windows 2000

1 Double-click the Unplug or Eject Hardware icon on the Microsoft

Windows taskbar.

2 Click the device you want to e ject and then click Stop.

16 Setting Up

3 Click OK and wait until the device you want to eject is cleared from

the list of devices in the Unplug or Eject Hardware window.

4 Detach the media bay cable from the external media bay. 5 Turn the external media bay over. 6 Slide and hold the latch release, and pu ll the device out of the media

bay.

7 Insert the new device into the bay, and push it until you hear a click. 8 Attach the media bay c able to the external media bay. 9 When Windows recognizes the new device, click Close.

SECTION 2

Solving Problems

Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpect ed C ha racters Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Prob lems Reinstalling Drivers and Utilities Reinstalling Windows

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HINT: If you have a

problem with an external device, see the device documentation or contact the manufacturer.

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions .

See page 20.

Get technical assistance from Dell. See page 57.

See page 21.

18 Solving Problems

See page 22.

See page 23.

See page 25.

See page 26.

See page 27.

See page 28.

See page 31.

See page 35.

See page 32.

See page 33.

Solving Problems 19

Accessing Help Files

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HINT: See the

Tell Me

help file for

How

information on standby mode.

TO ACCESS THE

1 Click the Start button, point to Programs—>User’s Guides, and then click

Tell Me How.

TO ACC ESS MICROSOFT®

1 Click the Start button and then click Help. 2 Click the Search tab. 3 Type a word or phrase that describes your problem and then click List Topics. 4 Click the topic t hat describes your problem and then click Display . 5 Follow the instructions sho wn on the screen.

TO ACC ESS

1 Click the Start button and then click Help. 2 Type a word or phrase that describes your problem in the Search box and then

click Go.

3 Click the topic t hat describes your problem and then click Display . 4 Follow the instructions sho wn on the screen.

Tell Me How

Windows 2000 Help

Windows Me Help

HELP FILE

Power Problems

CHECK THE PO WER LIGHT— When the power light is on, the computer has

power. If the power light is off, press the power button.

20 Solving Problems

CHECK THE BATTER Y—If you are using a battery to power your computer, the

battery charge may be depleted. Connect the computer to an elec trical outlet using the AC adapter, and turn on the computer.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER— Be sure that the power cable is firmly in se rted

into the electrical outlet and the green light on the AC adapter is on.

CONNECT THE CO MPUTER DIRECTLY TO AN ELECTRICAL OUTLET—

Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

CHECK FOR INTERFERENCE—Electrical appliances o n the same circuit or

operating near the computer can cause interference. Other causes of interference: power extension cables, too many devices on a power strip, or multiple power strips connected to the same electrical outlet.

ADJUST THE POWER PROPERTIES— See the Tell Me How help file or search

for the keyword standby in Windows Help. To access help files, see page 20.

Start-Up Error Messages

OPERATING SYSTEM NOT FOUND—Call Dell for technical assistance (see

page 57).

INSERT BOOTABLE MEDIA —The operating system is trying to boot to a

nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR— A floppy disk is in the floppy drive. Remove the

floppy disk and restart the computer.

Solving Problems 21

Video and Display Problems

If the display is blank

CHECK THE PO WER LIGHT— When the power light is on, the computer has

power. If the power light is off, press the power button.

CHECK THE BATTER Y—If you are using a battery to power your computer, the

battery charge may be depleted. Connect the computer to an elec trical outlet using the AC adapter, and turn on the computer.

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TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

CHECK THE AC ADAPTER— Be sure that the power cable is firmly inserted

into the electrical outlet and the green light on the AC adapter is on.

ADJUST THE POWER PROPERTIES— Search for the keyword standby in

Windows Help. To access help files, see page 20.

If the display is difficult to read

ADJUST THE BRIGHTNESS—See the Tell Me How help file (see page 20) for

instructions on ad justing the brightness.

MOVE THE SUBW OOFER AWAY FR OM THE COMPUTE R OR MONITO R—If

your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

22 Solving Problems

ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION— Eliminate

sunlight glare, which can cause poor picture quality.

RESTORE THE RECOMMENDED SETTINGS—Restore the original resolution

and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 20.

ADJUST THE WINDOWS DISPLAY SETTINGS

1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Display icon and then click the Settings tab. 3 Try different settings for Colors and Screen area.

Sound and Speaker Problems

Integrat ed S p eakers

ADJUST THE WINDOWS VOLUME CONTR OL—Double-click th e ye llow

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the so und is not muted.

CHECK THE VOL UME CONTROL BUTTONS—Press <Fn><F5> to increase

the volume, or press <Fn><F6> to decrease the volume.

REINSTALL THE SOUND (AUD IO) DRIVER— See page 35.

Solving Problems 23

HINT: The volume

control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off.

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External Speakers

VERI FY THE SPEAKER CABLE CONNECTIONS— Ensure that the speakers

are connected as shown on the setup diagram supplied with the speakers.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

ENSURE THAT THE SPEAKERS ARE TURNED ON— See the setup diagram

supplied with the speakers.

ADJUST THE SPEAKER CONTR OLS— Adjust the volume, bass, or treble

controls to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL— Double-click the yellow

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the sound is not muted.

TEST THE SPEAKERS—Plug the speaker audio cable into the headphone

connector on the side of the computer. Ensure that the headphone volu me control is turned up. Play a music CD.

24 Solving Problems

RUN THE SPEAKER SELF-TEST—Some speaker systems have a self-test

button on the subwoofer. See the speaker documentation for self-test instructions.

MOVE THE SUBW OOFER AWAY FR OM THE COMPUTE R OR MONITO R—If

your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

ELIMINATE POSSIBLE INTERFERENCE—Turn off nearby fans, fluorescent

lights, or halogen lamps to check for interference.

REINSTALL THE SOUND (AUD IO) DRIVER— See page 35.

Printer Problems

If you cannot print to a parallel port printer

VERI FY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connec te d a s de sc r ibed on page 12.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

ENSURE THAT THE PR INTER IS TURNED ON —See the documentation

supplied with the printer.

VERI FY THAT THE PRINTER IS RECOGNIZED BY WINDOWS

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed , right-click the printe r icon, click Properties, and then select the Details tab.

2 Ensure that the Print to the following port: setting is LPT1 (Printer Port).

REINSTALL THE PR INTER DRI VER— See page 12.

If you cannot print to a USB printer

VERI FY THE PRINTER CABLE CONNECTIONS— Ensure that the printer

cable is connec te d a s de sc r ibed on page 13.

TEST THE ELECTRICAL OUTLET—Ensur e that t he elec trical o utlet is workin g

by testing it with another device, such as a lamp.

Solving Problems 25

ENSURE THAT THE PRINTER IS TURNED ON—See the doc um entation

supplied with the printer.

VERI FY THAT THE PRINTER IS RECOGNIZED BY WINDOWS—

1 Click the Start button, point to Settings, and then click Printers.

If the printer is listed, right-click the printer ico n, click Properties, and then select the Details tab.

2 Ensure that the Print to the following port: setting is USB.

REINSTALL THE PR INTER DRI VER— See page 12.

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Modem Problems

NOTICE: Connect the modem to an analog telephone wall jack only.

Connecting the modem to a digital telephone network damages t he modem.

CHECK THE TELEPHONE JACK—Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTL Y TO THE TELEPHONE WALL JACK —If

you have other tel epho ne devic es sharin g the li ne, su ch a s an an sw ering mac hin e, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

26 Solving Problems

CHECK THE CONNECTION— V erify th at the t elephone line is co nnected t o the

modem.

CHECK THE TELEPHONE LINE—Try using a differen t telephone line. I f you

are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM DIAGNO STICS—Click the Start button, point to

Programs—> Accessories—>Communications, and then c lick Dell Internal Modem Diagnostic Tool.

Scanner Problems

CHECK THE PO WER CABLE CONNECTION— Ensure that the scanne r pow e r

cable is firmly connected to a working electrical power source and that the scanner is turned on.

CHECK THE SCANNER CABLE CONNECTION— Ensure that the scanne r

cable is firm ly connected to the computer and to th e sc an n e r.

UNLOCK THE SCAN NER—Ensure that your scanner is unlocked if it has a

locking tab or button.

REINSTALL THE S CANNER DRIVER —See the scan ne r doc u m en t a ti o n fo r

instructions.

Touch Pad Problems

CHECK THE TOUCH PAD SETTINGS—Click the Start button, point to

Settings, click Control Panel, and then double-click the Mouse icon. Try adjusting the settings.

External Keyboard Problems

DISCONNECT THE KE YBOARD CABLE— Shut down the computer (se e

page 14). Disconnect the keyboard cable and check the cable connector for bent or broken pins.

Unexpected Characters

DISABLE THE NU MERIC KEYPAD— Press the <Num Lk> key to disable the

numeric keypad. Verify that the numbers lock light is not lit.

Solving Problems 27

HINT: For informatio n

back of fl

on saving files to a floppy disk, see the help file (see page 20).

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Tell Me How

Drive Problems

If you cannot save a file to a floppy disk

ENSURE THAT THE EXTERNAL MEDIA BAY IS CONNECTE D—Check the

external media bay cable and ma ke sure that it is connected to the floppy drive and to the connector on the back of the computer (see page 15).

ENSURE THAT WINDOWS RECOGNIZES THE DR IVE—Double-click the

My Computer icon. If the floppy drive is not listed, perform a full scan with your antivirus softw are to check for and remove vir uses. Viruses can sometimes prevent Windows from recognizing the drive.

CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is

not full or write -p r o te c te d (locked). See the following ill ustration.

TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy

disk to eliminate the possibility that the original floppy disk is defective.

oppy dis

28 Solving Problems

write-protected

not writeprotected

If you cannot play a music CD or install a program from a CD

ENSURE THAT THE EXTERNAL MEDIA BAY IS CONNECT ED—Check the

external media bay cable and make sure that it is connected to the CD drive and to the connector on the back of the computer (see page 15).

ENSURE THAT WINDOWS RECOGNIZES THE DR IVE—Double-click the

My Computer icon. If the CD drive is not listed, per form a full scan with your antivirus softw are to check for and remove vir uses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER CD— Insert another CD to eliminate the

possibility that th e original CD is defective.

CLEAN THE DISC—See the Tell Me How help file for instructions. To access

help files, see page 20.

ADJUST THE WINDOWS VOLUME CONTR OL—Double-click th e ye llow

speaker icon in the lower-right corner of your screen. Be sure that the volume is turned up and that the so und is not muted.

If you canno t play a DVD movie

HINT: High-speed CD

drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD.

ENSURE THAT THE EXTERNAL MEDIA BAY IS CONNECT ED—Check the

external media bay cable and make sure that it is connected to the DVD drive and to the connector on the back of the computer (see page 15).

HINT: Because of

different worldwide file types, not all DVD titles work in all DVD drives.

Solving Problems 29

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HINT: If you must

disable standby mode to write to a CD-RW drive, remember to enable standby mode again when you finish writing the CD.

ENSURE THAT WINDOWS RECOGNIZES THE DR IVE—Double-click the

My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus softw are to check for and remove vir uses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE WITH ANOTHER DVD— Insert another DVD to eliminate

the possibility tha t the original DVD is defective.

CLEAN THE DISC—See the Tell Me How help file for instructions. To access,

help files, see page 20.

If the CD-RW drive stops writing

DISABLE STANDBY M ODE IN WINDOWS BEFORE WRITING TO A CD -

DISK— Search for the keyword standby in Windows Help. To access help

files, see page 20.

CHANGE THE WRITE SPEE D TO A SLOWER RATE—The CD-RW drive

must rece ive a stea dy str eam of da ta wh en wri ting. I f th e str eam i s inte rrup ted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.

30 Solving Problems

If you have a hard drive problem

CHECK THE HA RD DRIVE FOR ER RORS

Windows Me:

Click the Start button, point to Programs—> Accessories—> System Tools, and then click ScanDisk.

Windows 2000:

1 Double-click the My Computer icon. 2 Right-click the Local Disk icon and then click Properties. 3 Click the Tools tab. 4 Click Check Now.

Network Problems

CHECK THE NE TWORK CABLE CONNECTOR— Ens ure th at the network

cable connector is firmly connected to the connector on the computer and the network wall jack.

RESTART THE COMPUTER—Try to log on to the networ k again.

CONTACT YOUR NETWORK ADMINISTRATOR—Verify that your network

settings are correct and that the network is functioning.

Windows Error Messages

X:\ IS NOT A CCESSIBLE. THE DEV ICE IS NOT READY —Insert a disk into

the drive and try agai n.

A FILENAME CANN OT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? “ < > |— Do not use these characte rs in

filenames.

NOT ENOUGH MEMORY OR RESO URCES. CLOSE SOME PROGRAMS AND

TRY AGAIN—You have too many programs open. Close all windows and open

the program that you want to use.

THE FILE BEING COPIED IS TOO LARGE FO R THE DESTINATION

DRIVE— The file that you ar e tr ying to copy is too la rge to fit on the disk, or the

disk is too full. T ry copying the file to a different disk or use a larger capacity disk.

Solving Problems 31

A REQUIRED .DLL FILE WAS NOT FO UND—The program that you are

trying to open is missing an essential file. To remove and then reinstall the program:

Windows Me:

1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program th at you want to remove. 4 Click Add/Remove and follow the prompts on the screen. 5 See the pro g ra m documentation for inst allation instructions.

Windows 2000:

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1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon. 3 Select the program th at you want to remove. 4 Click Change/Remove and follow the prompts on the screen. 5 See the pro g ra m documentation for inst allation instructions.

General Program Problems

A program crashes

SEE THE SOFTWARE DOCUMENTATION—Many software manufacturers

maintain websites with information that may hel p you to solve the problem.

32 Solving Problems

A program stops responding

PRESS <CTRL><ALT><DEL>— In the Close Program window, select the

program that is no longer responding. Then click End Task.

A solid blue screen appears

TURN THE CO MPUTER OFF—If the computer does not respond to a keystroke

or a proper shutdown (see page 14), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen.

Internet Connection Problems

REVIEW “MODEM PROBL EMS”— See page 26.

TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory

for instructions on deactivating this feature. Then adjust the dial-up networking connection properties:

1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Modems icon. 3 In the Modems Properties window, click Dialing Properties. 4 Ensure that To disable call waiting, dial: is checked, and then select the

proper code according to the info rmation in your telephone d irecto r y.

5 Click Apply and then click OK. 6 Close the Modems Properties window. 7 Close the Control Panel window.

E-Mail Problems

ENSURE THAT YOU ARE CONNECTE D TO THE INTERNET—With the

Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet.

Solving Problems 33

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that

it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live p ower source.

Turn off the computer (see page 14), disconnect the AC adapter from

the computer, and disconnect the AC adapter from the electrical outlet.

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2 Turn off any attac h ed external devices, and disconnect them from

their power sources and then from the computer.

3 Disconnect the external media bay. 4 Ground yourself by touching one of the metal connectors on the back

of the computer.

5 Remove the PC Card, and put i t in a safe place to dry. 6 Remove the batt e r y. 7 Wipe off the battery an d put it in a safe place to dry. 8 Remove the hard drive (see page 46). 9 Open the display, and place the computer right-side up across two

books or similar props to let air circulate all around it. Let the computer dry for at least 24hours in a dry area at room temperature.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed

up the dryin g process.

CAUTION: To help prevent electri cal shock, v erify that the

computer is thoroughly dry before continuing with the remainder of this procedure.

Ground yourself by touching one of the metal connectors on the back

of the computer.

11 Replace the hard drive and screw (see page 46).

34 Solving Problems

12 Replace the PC Card. 13 Replace the battery. 14 Turn on the computer and verify that it is working properly.

If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see page57).

If You Drop or Damage Your Computer

1 Save and close any open files, ex it any open app licat ion pro grams, and

shut down the computer (see page 14).

2 Disconnect the AC adapter from the computer, and disconnect the

AC adapter from the electrical outlet.

3 Turn off any attached exte rnal devices, and disconnect them from

their power sources and then from the computer.

4 Remove and reinstall the battery. 5 Turn on the computer.

If the computer does not turn on, or if you cannot identify the damaged components, call Dell for technical assistance (see page57).

Resolving Other Technical Problems

GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for

help with general usage, installation, and troubleshooting questions.

E-MAIL DELL— Go to http://support.dell.com and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

CALL DELL—If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for techn ical assistance (see page 57).

Reinstalling Drivers and Utilities

NOTICE: The Dell support website, http://support.dell.com, and the

and Utilities

drivers obtained from other sources, your computer might not work corr ectly.

Insert the Drivers and Utilities CD into the CD or DVD drive. If the CD does not start running, double-click the My Computer icon

on your Windows desktop, double-click the icon for your CD or DVD drive, and then double-click the Start.htm file.

CD provide approved drivers for Dell™ computers. If you install

Drivers

Solving Problems 35

2 Click the appropriate language for the driver that you want to install.

The System Software screen appears, displaying a list of operating systems and an All Software category.

3 Under Software by Operating System, click the operating system t h at

your computer is running.

4 Click the type of driver that you want to install, or click Utilities to

display a list of available utilities.

5 Click the appropriate driver or utility. 6 Click the appropriate language. Click English if it is the only language

listed, or click Multiple if it is the only item listed.

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7 Click the Install button to begin the installation process. If an Install

button does not exist, click Cl i ck to vi ew the In sta lla tion Readme for instructions on how to install the driver or utility.

8 Follow the instructions on the screen to complete the installation

process.

For detailed information on installing specific drivers and utilities for your computer, see Dell’s support website at http://support.dell.com.

Reinstalling Windows

36 Solving Problems

Reinstalling Windows Me

NOTICE: The

Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

NOTICE: To prev ent conflicts with Windows Me, you must disable an y virus

protection software installed on your computer before you reinstall Windows.

1 Turn on the computer, and enter the system setup program as directed

by a Dell technical support representative.

2 In the system setup program Boot menu, change the boot sequence so

that the CD or DVD drive boots first as directed by a Dell technical support representative. Then place the Operating System CD in the CD or DVD drive and close the drive tray.

Operating System

CD provides options for reinstalling your

3 Exit the syst em setup program. 4 At the Welcome window, click OK. 5 Double-click Refresh Windows OS. 6 Click OK. 7 Click OK again. 8 Remove the Operating System CD from the CD or DVD drive, and

click OK to restart yo u r com pu t er. The Getting ready to run Windows for the first time window appears.

9 If the mouse tutorial starts, press <Esc> to exit and then press <y>.

10 Click the regional setting closest to where you live, and then click

Next.

11 Click the graphic that matches your keyboard layout, and then click

Next.

12 In the User Information window, type your name and, if applicable,

company name, and then click Next. The Name field must be completed; the Company Name field is

optional. The License Agreement window appears.

13 Click I accept the Agreement, and then click Next. 14 Type the Windows product key in the fields provided, and then click

Next. The product key is the bar code number found on the Microsoft

Windows label, which is located on the computer.

15 When the Start Wizard appears, click Finish.

The Enter Windows Password window appears. To continue without creating a Wi ndows user name and password, click OK. Otherwis e, type your user name and password in the appropriate fields, and then click OK.

16 If the Date/Time Properties window appears, adjust the date and time

properties, click Apply, and then click OK. Windows updates the system settings and restarts your computer.

Solving Problems 37

17 If you created a Windows user name and password, type your password

and click OK.

18 Reinstall the approp riate drivers (see page 35). 19 Reenable yo ur virus pr otection software.

Reinstalling Windows 2000

1 Insert the Operating System CD into the CD or DVD drive. 2 Shut down the computer (see page 14). 3 Turn on the computer.

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4 Press any key when the Press any key to boot from CD message

appears on the screen.

5 When the Windows 2000 Setup window appears, ensure that the To

setup Win2000 now, press ENTER option is highlighted. Then press

<Enter>.

6 Read the information in the License Agreement window, and then

press <F8> to continue.

7 When the Windows 2000 Professional Setup window appears, press

the arrow keys to select the Windows 2000 partit ion option that you want. To continue, press the key specified in the partition option that you chose.

8 When the Windows 2000 Professional Setup window reappea rs, press

the arrow keys to select the type of filing system that you want Windows 2000 to use, and then press <Enter>.

9 Press <Enter> again to restart your computer.

10 Click Next when the Welcome to the Windows 2000 Setup Wizard

window appears.

11 When the Regional Settings window appears, select the settings for

your locale, and then click Next.

12 Enter your name and organization in the Personalize Your Software

window, and then click Next.

38 Solving Problems

13 When prompted, enter the Windows product key, which is printed on

the Microsoft label on your computer. Then click Next.

14 When the Computer Name and Administ rator Password window

appears, enter a name for your computer and a password, if desired. Then click Next.

15 Enter the date and time in the Date and Time Settings window, and

then click Next. Windows 2000 begins to install its components and configure the

computer.

16 When the Comp leti ng the Windows 200 0 Setu p Wizard window

appears, remove the CD from the drive, and then click Finish. Th e computer automatically restarts.

Solving Problems 39

www.dell.com | support.dell.com

40 Solving Problems

SECTION 3

Adding Parts

Using the Advanced Port Replicator Replacing a Hard Drive

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Using the Advanced Port Replicator

HINT: If you receive a

BIOS upgrade floppy disk with your APR, use the disk to upgrade the BIOS before you use the APR.

HINT: If the cable

connector from the

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external devi ce has thumbscrews, be sure to tighten them to ensure a proper connection.

AC adapter connect or

microphone connector

The advanced port replicator (APR) integrates your computer into a desktop environment. The APR includes a network connector to connect your computer to a network.

NOTICE: Do not attempt to lift the computer while it is connected to the

APR. Doing so will damage the docking connector.

Connecting External Devices to the APR

See the following illustration for connector locations.

1 2 Connect the external devi ces to an electrical outlet, if applicable.

The I/O connectors on the back and side of the APR dup l icate the primary connectors on the back and side of your computer.

PS/2 mouse connector

PS/2 keyboard connector

network conn e c t or

serial connector

line-out connector

42 Adding Parts

USB connector

parallel connector

monitor connector

modem connector external media bay connector

Connector Icon Connector Description

Connect the AC adapter.

Connect a serial device, such as a serial mouse or digital camera.

Connect a microphone.

Connect a speaker or headphones.

Connect a network interface cable.

Connect one or two USB devices, such as a USB mouse.

Connect a telephone line.

Connect an external monitor.

Connect a parallel device, such as a printer.

Connect a PS/2-compatible mouse.

Connect a PS/2-style keyboard or numeric keypad.

Connect the external media bay.

Adding Parts 43

Docking the Computer

NOTICE: Before you initially connect your computer to the APR, you must

complete the operating system setu p. When you see the Windows your screen, the operating system setup is comp le te.

desktop on

You dock your computer when you connect it to an APR. You must connect the AC adapter to the APR before you dock and turn on the computer. The AC adapter powers the APR and the computer at the same time. Any battery installed in the computer charges while you use the APR.

NOTICE: Always use the Dell™ AC adapter that came with the AP R. If you

use any other commercially available AC adapt er—or the AC adapter from

www.dell.com | support.dell.com

other Dell computers—you may damage the APR or the computer.

Save and close all open files, exit all open programs, and shut down the

computer (see page 14).

2 Disconnect any external devices, and remove any PC Cards from the

computer.

3 Connect the AC adapter to the connector on the APR, and connect

the AC power cable to an electrical outlet.

4 Place the back of the computer over the APR platform, aligning the

sides of the computer between the platform wings.

5 Lower the computer onto the APR platform until you hear a click or

feel the computer connect to the APR.

6 Press down lightly on the top of the display hinge c o vers to make sure

that the docking connector is fully engaged.

44 Adding Parts

platform wings

APR docking connector

APR platform

7 Turn on the computer.

Undocking the Computer

NOTICE: If you do not ha ve a charg ed batt ery installed in the co mput er when

you undock the comput er, you may lose unsaved data.

NOTICE: If you do not use correct undocking proced ures, you may lose data

and the computer may n ot restart.

Save and close all open files and exit all open programs.

2 Click the Start button and then cl ick Shut down. From the pull-down

menu, click Stand by.

3 Press down on both the left and right release buttons on the top of the

APR.

4 Lift the computer away from the APR.

Adding Parts 45

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HINT: Dell does not

guarantee compatibility or provide support for hard drives from sources other than Dell.

release buttons

Replacing a Hard Drive

NOTICE: Hard drives are extremely fragile and must be handled carefully.

Even a slight bump can damage the drive.

CAUTION: If you remove the hard drive from the computer when

the drive is hot,

NOTICE: To prevent data loss, turn off your computer (see page 14) before

removing or installing a hard drive. Do not remove the hard drive while the computer is in standby mode or hibernate mode, or if the power light is lit.

do not touch

the metal housing of the hard drive.

HINT: You need the

Operating System

install the Windows operating system. You also need the

CD to install the

Utilities

device drivers and utilities on the new hard drive.

46 Adding Parts

CD to

Drivers and

Save and close any open files, exit any open programs, and shut down the computer (see page 14).

2 Remove the battery, and disconnect the AC adapter cable and any

external devices from the computer.

3 Turn the computer over, and remove the hard drive screws.

bott

om of computer

screws

hard drive

NOTICE: When the hard drive is not in the computer, protect the drive from

exposure to static electricity by storing it in protective antistatic packaging.

Slide the hard drive out of the computer.

4 5 Remove the new drive from its packaging.

Save the original packaging to use when storing or shipping the hard drive.

NOTICE: Do not force the drive into the computer. If you experience some

resistance, use firm and even pressure to slide the drive into place.

Slide the new drive into the computer:

a Push the hard drive until it is fully seated in the bay. b Press the hard drive cover down.

7 Replace and tighten the screws you removed in step 3. 8 Install the Dell-provided operating system (see page 36). 9 Install the Dell-provided drivers and utilities (see page35).

Adding Parts 47

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its origi nal foam packaging. Othe rwise, the hard drive may be damaged in transit.

hard drive

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48 Adding Parts

SECTION 4

Appendix

Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information

www.dell.com | support.dell.com

Specifications

Microproce sso r

Microprocessor types Intel® mobile microprocessor Internal cache 256 KB External bus frequency 100 MHz Math coprocessor internal to the microprocessor

System Information

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System chip set Intel Mobile 440BX PCI Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits

PC Card

CardBus con tro l le r Texas Instruments TI1410 CardBus

controller

PC Card connectors one (supports one T ype I or Type II card,

including ZV cards)

50 Appendix

Cards suppo r te d 3.3 V and 5 V PC Card connector size 68 pins Data width (maximum) PCMCIA 16 bits

CardBus 32 bits

Memory

Architecture SDRAM Memory module socket 144-pin industrial standard SODIMM

socket Memory module capacities and type 64, 128, and 256 MB Memory type 3.3-V SODIMM Standard memory one 64-MB memory module

Memory

Maximum memory 256 MB Memory access time: clock speed 100 MHz

Ports and Connectors

Parallel 25-hole connector; unidirectional,

IDE IDE connector for the external media bay Video VGA connector PS/2 keyboard/mouse 6-pin mini-DIN connector Audio microphone connector, headphone/speakers

USB one 4-pin USB-compliant connector Docking connector for the advanced port replicator

Modem RJ-11 connector Network RJ-45 connec tor

Video

(continued)

bidirectional, or ECP

connector

(APR)

Data bus AGP Video controller ATI Mobility M Video memory 4 MB

Audio

Audio type Sound Blaster (software emulation capable) Audio controller Crystal CS4281 + CS4297A (AC97

CODEC)

Stereo conversion 20-bit analog-to-digital

18-bit digital-to-analog

Appendix 51

Audio

(continued)

Interfaces:

Internal PCI bus/AC97 External microphone connector, headphone/speakers

connector Speakers 4-ohm speakers Internal speaker amplifier 1.75-W Volume controls key combinations, volume buttons, program

menus

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Display

Type XGA, active-matrix color (TFT) Dimensions:

Height 184.3 mm (7.25 inches) Width 245.76 mm (9.67 inches)

Diagonal 307.3 mm (12.1 inches) Maximum resolution 1024 x 768 Response time (typical) 10-ms rise (maximum),

30-ms fall (maximum)

52 Appendix

Operating angle 0° (closed) to 180° Viewing angle:

Horizontal ± 45°

Vertical + 15°, – 30° Dot pitch 0.24 mm Power consumption:

Pa nel (typical) 891 mW

Backlight 3.3 W Controls brightness can be co ntrolled through key

combinations

Keyboard

Number of keys 84 (U.S. and Canada); 87 (Japan) Key travel 2.5 ± 0.2 mm (0.098 inch ± 0.08 inch) Key spacing 118 mm (0.70 inch)

To uch Pad

Interface PS/2 compatible X/Y position resolution

(graphics t able mode) minimum 20 points/mm (500 points /inch) Size:

Thickness 0.69 ± 0.15 mm (0.027 inch ± 0.006 inch)

printed-cir c ui t bo ard (PCB) thickness Width 64 .88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Weight 6.0 ± 0.5 g (0.21 ounce)

Power:

Supply voltage 5 V ± 0.5 VDC Supply current 4.0 mA (nominal operation)

ESD 15 kV applied to front surface

Battery

Type lithium ion Dimensions:

Depth 57.25 mm (2.25 inches) Height 12.7 mm (0.5 inch) Width 262.49 mm (10.33 inches )

Weight 220 g (4 cell)

293 g (6 cell)

Appendix 53

Battery

(continued)

Voltage 14.8 VDC (4 cell)

11.10 VDC (6 cell)

Capacity 23 WH (4 cell)

34 WH (6 cell)

Charge time (approximate):

Computer on about 1.75 hours (4 cell)

about 2.0 hours (6 cell)

Computer off about 1.5 hours (4 cell)

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about 1.75 hours (6 cell)

Life span (approximate) 300 discharge/charge cycles before the

battery will be operating at about 80% of the original capacity

Temperature range:

Charge 0° to 4 5°C (32° to 113°F) Discharge 0° to 60°C (32° to 140°F) Storage –20° to 35°C (–4° to 95°F) for up to a year

–20° to 50°C (–4° to 122°F) for less than one month

54 Appendix

AC Adapter

Input voltage 100 to 240 VAC Input current (maximum) 1.5 A Input frequency 50 to 60 Hz Output current 2.64 A (maximum) Rated output voltage 19.0 VDC Dimensions:

Height 29 mm (1.14 inches) Width 46.3 mm (1.82 inches) Depth 108 mm (4.25 inches)

Weight (with cables) 355 g (0.78 lb)

AC Adapter

Temper ature range:

Operating 0° to 40°C (32° to 104°F) Storage –20° to 60°C (–4° to 140°F)

Environmental (Computer)

Temper ature range:

Operating 5° to 35°C (41° to 95°F) Storage –20° to 60°C (–4° to 140°F)

Relative humidity (maximum):

Operating 20% to 80% (noncondens ing) Storage 8% to 90% (noncondensing)

Maximum vibration:

Operating 0.9 GRMS using a random-vibration

Storage 1.3 GRMS using a random-vibration

Maximum shock:

(continued)

spectrum that si mulates user env ir onment

spectrum that si mulates air/truck shipment

Operating 152.4 cm/sec (60 inches/sec) (equal to a

half-sine pulse width of 2 ms) Storage 203.2 cm/sec (80 inches/sec) (equal to a

half-sine pulse width of 2 ms)

Altitude:

Operating –18 to 3048 m (–59 to 10,000 ft) Storage –18 to 10,600 m (–59 to 35,000 ft)

Appendix 55

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user, don’t change the settings

for this program. Certain changes might make your computer work incorrectly.

HINT: To see inf ormation

about a specific item, highlight the item and refer to the Help area on the screen.

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System Setup Pages

The system setup pages display the current setup information and settings for your computer . You can change settings that appear as white type on the screen.

• Page 1 displays system information.

• Page 2 displays basic device configuration settings.

• Page 3 displays system secu rity and hard dri ve password settings.

• Page 4 displays power management settings.

• Page 5 displays the boot configuration.

• Page 6 displays setting and exit options.

Viewing the System Setup Pages

1 Turn on (or restart) your computer. 2 Press <F2> immediately.

If you wait too long and the Windows until you see the Windows desktop. Then shut down your computer (see page 14) and try again.

logo appears, continue to wait

56 Appendix

Contacting Dell

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Contact Numbers and Addresses

Country (Ci ty) International Access Code Country Code City Code

Australia (Sydney)

International Access Code: 0011 Country Code: 61 City Code: 2

Austria (Vienna)

International Access Code: 900 Country Code: 43 City Code: 1

Department Name or Service Area ,

Website and E-mail Address

Home and Small Business 1-300-65-55-33 Government and Business toll free: 1-800-633-5 59 Preferred Accounts Division (PAD) toll free: 1-800-060-889 Customer Care toll free: 1-800-819-339 Corporate Sales toll f ree: 1-800-808-385 Transaction Sales toll free: 1-800-808-312 Fax toll free: 1-800-818-341 Home/Small Business Sale s 01 795 67602 Home/Small Business Fax 01795 67605 Home/Small Business Customer Care 01 795 67603 Preferred Accounts/Corporate Customer Care 0660 8056 Home/Small Business Technical Support 01 795 67604 Preferred Accounts/Corporate Te chnical Support 0660 87 79 Switchboard 01 491 04 0 Website: http://support.euro.dell.com E-mail: tech_support_germany@dell.com

HINT: Toll-free numbers

are for use within the country for which they are listed.

Area Codes,

Local Numbers, and

Toll Free Numbers

Appendix 57

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Belgium (Brussels)

International Access Code: 00 Country Code: 32 City Code: 2

Te chnical Support 02 481 92 88 Customer Care 02 481 91 19 Home/Small Business Sale s toll free: 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00

www.dell.com | support.dell.com

Website: http://support.euro.dell.com E-mail: tech_be@dell.com

Brazil

International Access Code: 0021 Country Code: 55

Customer Support, Technical Support 0800 90 3355 Sales 0800 90 3366 Website: http://www.dell.com/br

City Code: 51

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966 Customer Service (Penang, Malaysia) 604 633 4949 Tra nsaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Automated Order-Status System toll free: 1-800-433-9014 AutoTech (Automated technical support) toll free: 1-800-247-9362 Customer Care (From outside Toronto) toll free: 1-800-387-5759 Customer Care (From within Toronto) 416 758-2400 Customer Technical Support toll free: 1-80 0-847-4096 Sales (Direct Sales—from outside Toronto) toll free: 1 -800-3 87-5752 Sales (Direct Sales—from within Toronto) 416 758-2200 Sales (Federal government, education, and

toll free: 1-800-567-7542

medical) Sales (Major Accounts) toll free: 1-800-3 87-5755 TechFax toll free: 1-800-950-1329

Chile (Santiago)

Sales, Customer Su ppo r t, and Technical Support toll free: 1230-020-4823 Country Code: 56 City Code: 2

58 Appendix

Country (Ci ty) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86 City Code: 592

Czech Republic (Prague)

International Access Code: 00 Country Code: 420 City Code: 2

Denmark (Horsholm)

International Access Code: 009 Country Code: 45

Finland (Helsinki)

International Access Code: 990 Country Code: 358 City Code: 9

Department Name or Service Area ,

Website and E-mail Address

Te chnical Support to ll free: 800 858 2437

Customer Experience toll free: 800 858 2060

Home and Small Business toll free: 800 858 2222

Preferred Accounts Division toll free: 800 858 2062

Large Corporate Accounts toll free:800 858 2999

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax 02 22 83 27 14

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Website: http://support.euro.dell.com

E-mail: czech_dell@dell.com

Te chnical Support 45170182

Relationa l C u stomer Care 45170184

Home/Small Business Customer Care 32 875505

Switchboard 45170100

Fax Technical Su ppo rt (Upplands Vasby, Sweden) 859005594

Fax Switchboard 45170117

Website: http://support.euro.dell.com

E-mail: den_support@dell.com

Te chnical Support 09 253 313 60

Te chnical Support Fax 09 253 313 81

Relationa l Customer Care 09 253 313 38

Home/Small Business Cus to m er Care 09 693 791 94

Fax 09 253 313 99

Switchboard 09 253 313 00

Website: http://support.euro.dell.com

E-mail: fin_support@dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

Appendix 59

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

France (Paris/Montpellier) International Access Code: 00 Country Code: 33 City Code: (1) (4)

Home and Small Business

Te chnical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (Alternative) 0499754000

Sales 0825004 700

www.dell.com | support.dell.com

Fax 0825 004 701

Website: http://support.euro.dell.com

E-mail: web_fr_tech@dell.com

Corporate

Te chnical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 0155947100

Sales 0155947100

Fax 0155947199

Website: http://support.euro.dell.com

E-mail: web_fr_tech@dell.com

Germany (Langen)

International Access Code: 00 Country Code: 49 City Code: 6103

Technical Support 06103766-7200

Te chnical Support Fax 06103 7 66-9222

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103766-9420

Large Accounts Customer Care 06103766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Website: http://support.euro.dell.com

E-mail: tech_support_germany@dell.com

60 Appendix

Country (Ci ty) International Access Code Country Code City Code

Hong Kong

International Access Code: 001 Country Code: 852

Ireland (Cherrywood)

International Access Code: 16 Country Code: 353 City Code: 1

Italy (Milan)

International Access Code: 00 Country Code: 39 City Code: 02

Department Name or Service Area ,

Website and E-mail Address

Te chnical Support toll free: 800 96 4107

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales tollfree:800964109

Corporate Sales toll free: 800 96 4108

Te chnical Support 0870 908 0800

Customer Care 01 204 4026

Sales 01 286 0500

SalesFax 01 204 0144

Fax 0870 907 5590

Switchboard 01 286 0500

Website: http://support.euro.dell.com

E-mail: dell_direct_support@dell.com

Home and Small Business

Te chnical Support 02 577 826 90

Customer Care 02 696 821 14

Fax 02 696 824 13

Switchboard 02 696 821 12

Website: http://support.euro.dell.com

E-mail: web_it_tech@dell.com

Corporate

Te chnical Support 02 577 826 90

Customer Care 02 577 825 55

Fax 02 575 035 30

Switchboard 02 577 821

Website: http://support.euro.dell.com

E-mail: web_it_tech@dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

Appendix 61

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Japan (Kawasaki)

International Access Code: 001 Country Code: 81 City Code: 44

Te chnical Support (Server) toll free: 0120-1984-35

Te chnical Support (Dimension™ and I nspiron™)

Technical Support Outside of Japan (Dimension

toll free: 0120-1982-26

81-44-520-1167

and Inspiron)

Te chnical Support (Dell Precision™, OptiPlex™

toll free: 0120-1984-39

and Latitude™)

Te chnical Support Outside of Japan (Dell

www.dell.com | support.dell.com

Precision, OptiPlex and Latitude)

81-44-556-3894

24-Hour Automated Order Service 044 556-3801

Customer Care 044 556-4240

Home and Small Business G roup Sales 044 556-3344

Preferred Accounts Division Sales 044 556-3433

Large Corporate Accounts 044 556-3430

Faxbox Service 044 556-3490

Switchboard 044 556-4300

Website: http://support.jp.dell.com

Korea (Seoul)

International Access Code: 001 Country Code: 82 City Code: 2

Te chnical Support toll free: 080-200-3800

Sales toll free: 080-200-3777

Customer Service (Seoul, Korea) 2194-6220

Customer Service (Penang, Malaysia) 604 633 4949

Fax 2194-6202

Switchboard 2194-6000 Latin America Customer Technical Support (Austin, Texas,

512 728-4093

U.S.A.)

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer

512 728-3883

Service)(Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

or 512 728-3772

62 Appendix

Country (Ci ty) International Access Code Country Code City Code

Luxembourg

International Access Code: 00 Country Code: 352

Macau Country Code: 853

Malaysia (Penang)

International Access Code: 00 Country Code: 60 City Code: 4

Mexico

International Access Code: 95 Country Code: 52 City Code: 5

Department Name or Service Area ,

Website and E-mail Address

Te chnical Support (Brussels, Belgiu m) 02 481 92 88

Home/Small Business Sales (Brussels, Bel g iu m ) toll free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (B russels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Website: http://support.euro.dell.com

E-mail: tech_be@dell.com

Te chnical Support toll free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Tra nsaction Sales toll free: 0800 581

Te chnical Support toll free: 1 800 888 298

Customer Service 04 63 3 4949

Transaction Sales tollfree:1800888202

Corporate Sales toll free: 1 800 888 213

Automated Order-Status System (Austin, Texas,

U.S.A.)

AutoTech (Automated technical support) (Austin,

Texas, U.S.A.)

Customer Technical Support 525 228-7870

Sales 525 228-7811

Customer Service 525 228-7878

Main 525 228-7800

Local Numbers, and

or toll free: 91-800-900-37 or toll free: 91-800-904-49

Area Codes,

Toll Free Numbers

512 728-0685

512 728-0686

Appendix 63

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Netherlands (Amsterdam)

International Access Code: 00 Country Code: 31 City Code: 20

Te chnical Support 020 581 8838

Customer Care 020 581 8740

Home/Small Business Sales toll free: 0800-0663

Home/Small Business Sale s Fax 020 682 7171

Corporate Sales 020 581 8818

Corporate Sales Fax 020 686 8003

www.dell.com | support.dell.com

Fax 020 686 8003

Switchboard 020 581 8818

Website: http://support.euro.dell.com

E-mail: tech_nl@dell.com

New Zealand

International Access Code: 00 Country Code: 64

Home and Small Business 0800 446 255

Government and Business 0800444 617

Sales 0800441 567

Fax 0800 441 566

Norway (Lysaker)

International Access Code: 095 Country Code: 47

Te chnical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23 162298

Switchboard 671 16800

Fax Technical Support (Upplands Vasby, Sweden) 590 05 594

Fax Switchboard 671 16865

Website: http://support.euro.dell.com

E-mail: nor_support@dell.com

Poland (Warsaw)

International Access Code: 011 Country Code: 48 City Code: 22

Te chnical Support 22 57 95 700

Customer Care 22 57 95 999

Sales 22 57 95 999

Fax 22 57 95 998

Switchboard 22 57 95 999

Website: http://support.euro.dell.com

E-mail: pl_support@dell.com

64 Appendix

Country (Ci ty) International Access Code Country Code City Code

Portugal

International Access Code: 00 Country Code: 35

Singapore (Singapore)

International Access Code: 005 Country Code: 65

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27 City Code: 11

Southeast Asian and Pacific Countries

Department Name or Service Area ,

Website and E-mail Address

Technical Support 35 800 834 077

Customer Care 34 902 118540 or

Sales 35800834075

Fax 351214240112

E-mail: es_support@dell.com

Te chnical Support toll free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales tollfree:8006011054

Corporate Sales toll free: 800 6011 053

Te chnical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax 011 706 0495

Switchboard 011 709 7700

Website: http://support.euro.dell.com

E-mail: dell_za_support@dell.com

Customer Technical Support, Customer Service,

and Sales (Penang, Malaysia)

Local Numbers, and

Area Codes,

Toll Free Numbers

35 800 834 075

604 633 4810

Appendix 65

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

Spain (Madrid)

International Access Code: 00 Country Code: 34 City Code: 91

Home and Small Business

Te chnical Support 902 100 130

Customer Care 902 118 5 40

Sales 902 118 541

Switchboard 902 118 541

Fax 902 118 539

www.dell.com | support.dell.com

Website: http://support.euro.dell.com

E-mail: web_esp_tech@dell.co m

Corporate

Te chnical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax 91 722 95 83

Website: http://support.euro.dell.com

E-mail: web_esp_tech@dell.co m

Sweden (Upplands Vasby)

International Access Code: 009 Country Code: 46 City Code: 8

Te chnical Support 08 590 05 199

Relationa l Customer Care 08 590 05 642

Home/Small Business Cus to m er Care 08 587 70 527

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Website: http://support.euro.dell.com

E-mail: swe_support@dell.com

Switzerland (Geneva)

International Access Code: 00 Country Code: 41 City Code: 22

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care 0848 802 202

Fax 0227990190

Switchboard 0227990101

Website: http://support.euro.dell.com

E-mail: swisstech@dell.com

66 Appendix

Country (Ci ty) International Access Code Country Code City Code

Taiwan

International Access Code: 002 Country Code: 886

Thailand

International Access Code: 001 Country Code: 66

U.K. (Bracknell)

International Access Code: 010 Country Code: 44 City Code: 1344

Department Name or Service Area ,

Website and E-mail Address

Technical Support toll f ree: 0080 60 1255

Technical Support (Server s) t oll free: 0080 60 1256

Tra nsaction Sales tollfree: 0080 651 228

Corporate Sales toll free: 0080 651 227

Te chnical Support toll free: 0880 060 07

Customer Support ( Penang, Malays ia) 604 633 4949

Sales toll free: 0880 060 09

Technical Support (Corporate/Preferred

Accounts/PAD [1000+ employees])

Technical Support (Direct/PAD and General) 0870 9080800

Global Accounts Customer Care 01344 723186

Corporate Customer Care 01344 723185

Preferred Accounts (500-5000 employees)

Customer Care

Central Government Customer Care 01344 723193

Local Government Customer Care 01344 723194

Home/Small Business Sales 0870 907 4000

Corporate/Public Secto r Sales 01344860456

Website: http://support.euro.dell.com

E-mail: dell_direct_support@dell.com

Local Numbers, and

Area Codes,

Toll Free Numbers

or 0800 33 556

or 0800 33 555

0870 908 0500

01344 723196

Appendix 67

Country (Ci ty) International Access Code Country Code

Department Name or Service Area ,

Website and E-mail Address

Area Codes,

Local Numbers, and

Toll Free Numbers

City Code

U.S.A. (Austin, Texas)

International Access Code: 011 Country Code: 1

Automated Order-Status System toll free: 1-800-433-9014

AutoTech (for portable and desktop computers) toll free: 1-800-247-9362

Dell Home and Small Business Group (for portable and desktop computers):

Customer Technical Support (Return Material

toll free: 1-800-624-9896

Authorization Numbers)

Customer Technical Support (Home sales

toll free: 1-877-576-3355

purchased via http://www.dell.com)

www.dell.com | support.dell.com

Customer Service (Credit Return Authorization

toll free: 1-800-624-9897

Numbers)

National Accounts (systems purchased by established Dell national accounts

[have your account number handy], medical institutions, or value-added resellers

[VARs]):

Customer Service and Technical Support (Return

toll free: 1-800-822-8965

Material Authorization Numbers)

Public Americas International (systems purchased by governmental agencies

[local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return

toll free: 1-800-234-1490

Material Authorization Numbers)

Dell Sales toll free: 1-80 0-289-3355

or toll free: 1-800-879-3355 Spare Parts Sales toll free: 1-800-357-3355 DellW are™ toll free: 1-800-753-7201 Desktop and Portable Fee-Based Technical Support toll free: 1-800-433-9005 Server Fee-Based Technical Support toll free: 1-800-967-0765 Sales (Catalogs) toll free: 1-800-426-5150 Fax toll free: 1-800-727-8320 TechFax toll free: 1-800-950-1329 Dell Services for the Deaf, Hard-of-Hearing, or

Speech-Impaired

toll free: 1-877-DELLTTY

(1-877-335-5889) Switchboard 512 338-4400 Dellnet Technical Support toll free: 1-877-Dellnet

(1-877-335-5638)

68 Appendix

Returning Items for Warranty Repair or Credi t

1 Call Dell to obtain an authorization number, and write it clearly and

prominently on the outside of the box.

2 Include a copy of the invoice and a letter describing the reason for the

return.

3 Include any accessories that belong with the item(s) being returned

(power cables, CDs, guides, and so on) if the return is for credit.

4 Pack the equipment to be returned in the original (or equivalent)

packing materials.

Yo u are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Regulatory Information

General EMC Guidelines

• Shielded signal cables: Using shielded cables ensures that you

maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell Computer Corporation. If you prefer, you can order a cable from Dell Computer Corporation on the World W ide Web at http://www.dell.com.

• Protecting against electrostatic discharge: static electricity can harm

electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel.

Appendix 69

• Electromagnetic interference (EMI) is any signal or emission, radiated

in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Your Dell computer is designed to comply with applicable regulations regarding EMI. Changes or modifications not expressly approved by Dell could void the user’s authority to operate the equipment.

Additional regulatory information regarding y our computer can be found in the Tell Me How help file. To open the file, click the Start button on the Windo ws d eskto p, po int to Programs

www.dell.com | support.dell.com

Me How.

—> User’s Guides, and then click Tell

FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom or back panel of your computer , on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device.

70 Appendix

Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC R ules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including

interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device purs uant to Part 15 of the FCC Ru les. Thes e limits ar e designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particula r installation. If th is equipme nt does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect th e eq u i p m en t i n to an ou t l e t o n a circuit different fro m t h at

to which the receiver is connected.

• Consult the dealer or an experienced radio/televisi on technician for

help.

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model number: PP01S

Appendix 71

• Company name: Dell Computer Corporation

EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Modem Regulatory Information

This equipment complies with Part 68 of the FCC rules. On the bottom of your computer is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for your equipment. If requested, you must provide this information to the

www.dell.com | support.dell.com

telephone company. The REN is used to determine the quantity of devices that may be

connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company. To be certain of the number of devices that you may connect to a line, as determined by the total RENs, contact your local telephone company.

The registration jack Universal Service Order Code (USOC) used by this equipment is RJ-11C. An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a com patible modular jack that is Part 68 compliant.

72 Appendix

This equipment cannot be used on public coin-phone service provided by the telephone company. Connect i on to party line service is subject to state tariffs.

There are no user serviceable parts on the modem contained in your computer.

If your telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that service may be temporarily discontinued. If advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you belie ve i t is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this telephone equipment, refer to the chapter titled “Contacting Dell” to find the appropriat e telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the t elephone company may reques t that you disconnect the equipment until the problem is resolved.

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business, other entity, or individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.

Battery Disposal

Yo ur computer uses a lithium-ion battery and a nickel-metal hydride (NiMH) coin-cell battery. For instructions about replacing the lithium-ion battery in your computer, see the Tell Me How help file. To open the file, click the Start button on the Windows desktop, point to Programs

—>

User’s Guides, and then click Tell Me How.

The coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, the procedure must be performed by an authorized service technician.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Appendix 73

NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way Round Rock, TX 78682

Importer: Dell Computer de México, S.A. de C.V.

Paseo de la Reforma 2620 - 11° Piso

www.dell.com | support.dell.com

Ship to: Dell Computer de México,

Supply voltage: 100–240 VAC Frequency: 50–60 Hz Current consumption: 1.5 A Output voltage: 19 VDC Output current: 2.64 A

Col. Lomas Altas 11950 México, D.F

S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I.

Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.

74 Appendix

Información para NOM (únicamente para México)

La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM):

Exportador: Dell Computer Corporation

One Dell Way Round Rock, TX 78682

Importador: Dell Computer de México, S.A. de C.V.

Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F

Embarcar a: Dell Computer de México,

S.A. de C .V. al Cuidado de Kuehne & Nagel de México S. de R.I.

Avenida S oles No. 55 Col. Peñon de los Baños

15520 México, D.F. Tensión alimentación: 100–240 VAC Frecuencia: 50–60 Hz Consumo eléctrico: 1.5 A Voltaje de salida: 19 VDC Corriente de salida: 2.64 A

Warranty and Return Policy Information

Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Tell Me How help file. To open the file, click the

Start button on the Windows desktop, point to Programs Guides, and then c lick Tell Me How.

—> User’s

Appendix 75

76 Appendix

www.dell.com | support.dell.com

Index

APR

docking the computer, 42

audio. See sound

BIOS, 56

CD drive

fixing problems, 29

CD-RW drive

fixing problems, 30

characters

unexpected, 27

computer

crashes, 32 error messages, 21 specifications, 50 turning off, 14

contact numbers, 57

testing, 35

display

fixing problems, 22

drives

fixing problems, 28

DVD dr iv e

fixing problems, 29

e-mail

fixing problems, 33

error messages

start-up, 21 Windows, 31

extern al ke ybo ard

fixing problems, 27

external media bay

devices, 14 swapping devices (computer

off), 15

swapping devices (while

Windows is running), 16

hard drive

fixing problems, 30 preventing damage, 47 preventing data loss, 46 replacing, 46 returning to Dell, 48 troubleshooting, 30

help file

accessing, 20

Internet

fixing problems, 33

keybo ard

fixing problems, 27 unexpected characters, 27

crashes, 32

damaged computer

finding solutions, 18 floppy drive

fixing problems, 28

messages

start-up, 21 Windows, 31

modem

fixing problems, 26

Index 77

network

fixing problems, 31

port replicator

docking the computer, 42

power

fixing problems, 20 turning off, 14

printer

connecting, 12 fixing problems, 25 reinstalling driver, 12 setting up, 1 2 troubleshooting, 25

programs

crashes, 32 fixing problems, 32 not responding, 32

reinstalling drivers and

utilities, 35

reinstalling Windows, 36

Windows 2000, 38 Windows Me, 36

retu r n s , 75

safety instructions, 7 ScanDisk, 30

settings

system setup program, 56 shutdown, 14 software

fixing problems, 32 sound

adjusting volume, 23

fixing problems, 23 speaker

adjusting volume, 23

fixing problems, 23 specifications, 50 system setup program, 56

technical assistance

telephone numbers and

addresses, 57

warranty repair or credit, 69 Tell Me How help file

accessing, 20 touch pad

fixing problems, 27 troubleshoot ing

about, 18

blank display, 22

blue screen, 33

cannot play a DVD movie, 29

cannot save to floppy disk, 28

CD problems, 29

CD-RW drive stops

writing, 30

display difficult to read, 22

dropped or damaged

computer, 35 e-mail problems, 3 3 external keyboard

problems, 27 external speaker problems, 24 integrated speaker

problems, 23 Internet connection

problems, 33 modem problems, 26 network problems, 31 parallel printer problems, 25 power problems, 20 program crash, 32 program s t opped

responding, 32 scanner problems, 27 start-up error messages, 21 touch pad problems, 27 unexpected characters, 27 USB printer problems, 25 wet computer, 34 Windows error messages, 31

turning off the computer, 14

video

fixing problems, 22

warranty, 75 wet computer, 34 Windows 2000

error messages, 31

78 Index

Help, 20 reinstalling, 38

Win d o w s M e

error messages, 31 Help, 20 reinstalling, 36

Index 79

80 Index

Dell Inspiron 2100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual