Dell M301Z, HYD06, P11S002 User Manual

INSPIRON

SETUP GUIDE

™

INSPIRON

SETUP GUIDE

Regulatory model: P11S series Regulatory type: P11S001; P11S002

™

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;
a registered trademark of Canonical Ltd.;
trademarks of Advanced Micro Devices, Inc.;
used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

March 2010 P/N HYD06 Rev. A00

Dell

, the

DELL

Microsoft, Windows, Windows Vista,

logo, YOURS IS HERE,

AMD, AMD Athlon, AMD Radeon, AMD Turion

Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is

Inspiron

and the

, Solution Station, and

Windows Vista

start button logo are either

DellConnect

, and

ATI Mobility Radeon

are

Ubuntu

is

are

Contents

Setting Up Your Inspiron Laptop. . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the AC Adapter . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 7

Press the Power Button . . . . . . . . . . . . . . . . . 8

Set Up the Operating System . . . . . . . . . . . . . 9

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 10

Install the SIM Card (Optional). . . . . . . . . . . 12

Enable or Disable Wireless (Optional). . . . . 14

Connect the External Optical

Drive (Optional) . . . . . . . . . . . . . . . . . . . . . . . 16

Set Up the TV Tuner (Optional). . . . . . . . . . . 17

Connect to the Internet (Optional) . . . . . . . . 17

Using Your Inspiron Laptop. . . . . . . . . . . . .22

Right View Features. . . . . . . . . . . . . . . . . . . . 22

Left View Features. . . . . . . . . . . . . . . . . . . . . 24

Back View Features. . . . . . . . . . . . . . . . . . . . 26

Front View Features. . . . . . . . . . . . . . . . . . . . 27

Status Lights and Indicators. . . . . . . . . . . . . 28

Computer Base and Keyboard

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 32

Multimedia Control Keys. . . . . . . . . . . . . . . . 34

Display Features . . . . . . . . . . . . . . . . . . . . . .36

Removing and Replacing the Battery . . . . . 38

Software Features . . . . . . . . . . . . . . . . . . . . . 40

Dell DataSafe Online Backup . . . . . . . . . . . .41

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Solving Problems . . . . . . . . . . . . . . . . . . . . .43

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .43

Network Problems . . . . . . . . . . . . . . . . . . . . . 44

3

Contents

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 44

Memory Problems . . . . . . . . . . . . . . . . . . . . . 46

Lockups and Software Problems . . . . . . . . . 47

Using Support Tools. . . . . . . . . . . . . . . . . . .49

Dell Support Center . . . . . . . . . . . . . . . . . . . . 49

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 50

System Messages . . . . . . . . . . . . . . . . . . . . . 50

Hardware Troubleshooter . . . . . . . . . . . . . . . 53

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 53

Restoring Your Operating System . . . . . . .58

System Restore . . . . . . . . . . . . . . . . . . . . . . . 59

Dell DataSafe Local Backup. . . . . . . . . . . . . 60

System Recovery Media . . . . . . . . . . . . . . . .62

Dell Factory Image Restore . . . . . . . . . . . . .63

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .65

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4

Online Services . . . . . . . . . . . . . . . . . . . . . . . 67

Automated Order-Status Service. . . . . . . . . 68

Product Information. . . . . . . . . . . . . . . . . . . . 68

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 69

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .71

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 73

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Specifications . . . . . . . . . . . . . . . . . . . . . . .76

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Macrovision Product Notice. . . . . . . . . . . . . 82

Information for NOM, or Official Mexican

Standard (Only for Mexico). . . . . . . . . . . . . . 83

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Setting Up Your Inspiron Laptop

INSPIRON

This section provides information about setting
up your Dell™ Inspiron™ laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least

10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Inspiron Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

6

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your Inspiron Laptop

7

Setting Up Your Inspiron Laptop

Press the Power Button

8

Setting Up Your Inspiron Laptop

Set Up the Operating System

Your computer is preconfigured with the operating system you selected at the time of purchase.

Set Up Microsoft Windows

To set up Microsoft® Windows® for the first time, follow the instructions on the screen. These
steps are mandatory and may take some time to complete. The Windows setup screens will take
you through several procedures including accepting license agreements, setting preferences, and
setting up an Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

Set Up Ubuntu

To set up Ubuntu® for the first time, follow the instructions on the screen. See the Ubuntu
documentation for more operating system specific information.

9

Setting Up Your Inspiron Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the

System

disc). You can use the system recovery media if changes to the hardware, software, drivers,

or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

™

10

Operating

Setting Up Your Inspiron Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 6).

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 62.

11

Setting Up Your Inspiron Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM card is not required if you are using an EVDO card to access the

Internet.

Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the
Internet. To access the Internet you must be within the network of your cellular service provider.

To install the SIM card:

Turn off your computer.1.

Remove the battery (see “Removing and Replacing the Battery” on page 2. 38).

In the battery bay, slide the SIM card into the SIM card slot.3.

Replace the battery (see “Removing and Replacing the Battery” on page 4. 38).

Turn on your computer.5.

12

Setting Up Your Inspiron Laptop

2

3

1

1

SIM card slot

2

SIM card

3

battery bay

13

Setting Up Your Inspiron Laptop

Enable or Disable Wireless (Optional)

14

Setting Up Your Inspiron Laptop

NOTE: The wireless feature is available on your computer only if you ordered a WLAN card
at the time of purchase. For more information on the cards supported by your computer, see
“Specifications” on page 76.

To enable or disable wireless:

Ensure that your computer is turned on.1.

Press the wireless key 2. on the keyboard.
The current wireless status is displayed on the screen.

Wireless enabled

Wireless disabled

Press the wireless key 3. again to toggle between wireless enable or disable modes.

NOTE: The wireless key allows you to quickly turn off wireless radios (Wi-Fi and Bluetooth®),
such as when you are asked to disable all wireless radios on an airplane flight.

15

Setting Up Your Inspiron Laptop

Connect the External Optical Drive (Optional)

NOTE: Your computer does not have an internal optical drive. Use an external optical drive for

procedures that involve discs.

Connect the external optical drive to the USB connectors on your computer.

16

Setting Up Your Inspiron Laptop

Set Up the TV Tuner (Optional)

NOTE: Availability of the TV tuner may vary

by region.

To set up the TV tuner for the first time:

Click 1. Start → All Programs→ Windows

Media Center.

Follow the instructions on the screen.2.

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.

17

Setting Up Your Inspiron Laptop

Setting Up a Wired Connection

If you are using a dial-up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup

instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 19.

18

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see

the documentation that shipped with your
router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows Vista

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Connect To.

Follow the instructions on the screen to 4.
complete the setup.

®

Setting Up Your Inspiron Laptop

Windows® 7

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

19

Setting Up Your Inspiron Laptop

To set up your Internet connection:

Windows Vista

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then

click Network and Sharing Center→ Set up

a connection or network→ Connect to the

Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.

use the setup information provided by your

ISP to complete the setup.

20

Windows 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Setting Up Your Inspiron Laptop

21

Using Your Inspiron Laptop

1 2 3 4 5

This section provides information about the features available on your Inspiron laptop.

INSPIRON

Right View Features

22

Using Your Inspiron Laptop

1

share digital photos, music, videos, and documents stored on memory cards.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot. Blanks from other computers may not fit your computer.

2

(such as external hard drives or optical drives) or USB devices (such as a mouse, keyboard,
printer, external drive, or MP3 player).

3

speaker or sound system.

4

with audio programs.

5

you are using a wired network.

7-in-1 media card reader — Provides a fast and convenient way to view and

eSATA/USB combo connector — Connects to eSATA compatible storage devices

Audio out/Headphone connector — Connects to a pair of headphones or to a powered

Audio in/Microphone connector — Connects to a microphone or inputs signal for use

Network connector — Connects your computer to a network or a broadband device if

23

Using Your Inspiron Laptop

1 2

Left View Features

24

Using Your Inspiron Laptop

1

AC adapter connector — Connects to the AC adapter to power the computer and charge

the battery.

2

USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

25

Using Your Inspiron Laptop

1 2 3 4 5

Back View Features

1

Connector cover — Covers the antenna-in connector, HDMI connector, and the mini-

DisplayPort connector.

2

Antenna-in connector (on supported models) — Connects to an external antenna to view

programs using the TV tuner card (optional).

3

HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

4

Mini-DisplayPort connector — Digital interface standard connector that supports

external DisplayPort monitors and projectors.

5

Security cable slot — Attaches a commercially available security cable to the computer.

NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your

computer.

26

Using Your Inspiron Laptop

1 2 3

Front View Features

1

Power indicator light — Indicates the power states. For more information on the power

indicator light, see “Status Lights and Indicators” on page 28.

2

Hard drive activity light — Turns on when the computer reads or writes data. A solid

white light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer while the hard drive activity
light is blinking.

3

Battery status light — Indicates the battery charge status. For more information on the

battery status light, see “Status Lights and Indicators”on page 28.

NOTE: The battery is charging when the computer is powered using the AC adapter.

27

Using Your Inspiron Laptop

Status Lights and Indicators

Battery Status Light

Indicator light status Computer state(s) Battery charge level

AC adapter

Battery

NOTE: The battery is charging when the computer is powered using the AC adapter.

28

solid white on

off/hibernate/standby

off on/off/hibernate/stanby >98%

off on/off/hibernate/

standby

solid amber on/standby <=10%

off off/hibernate <10%

charging
<=98%

>10%

Using Your Inspiron Laptop

Power Button Light/Power Indicator Light

Indicator light status Computer state(s)

solid white
breathing white

off

NOTE: For information on power problems, see “Power Problems” on page 44.

on
standby
off/hibernate

29

Using Your Inspiron Laptop

1
2

3

4

Computer Base and Keyboard Features

30

Using Your Inspiron Laptop

1

Power button and light — Turns the computer on or off when pressed. The light on the

button indicates the power states.

For more information on the power button light, see “Status Lights and Indicators” on page 28.

2

Function key row — The wireless enable or disable key, brightness increase and decrease

keys, multimedia keys, and the touch pad enable or disable key are located in this row.

For more information on the multimedia keys, see “Multimedia Control Keys” on page 34.

3

Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected

items, and left-click by tapping the surface.
The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch pad
settings, double-click the Dell Touch pad icon in the notification area of the desktop. For more
information, see “Touch Pad Gestures” on page 32.

NOTE: To enable or disable the touch pad, press the key on the function key row on the
keyboard.

4

Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.

31

Using Your Inspiron Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The scroll
feature includes:

Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.

Move two fingers in the desired
direction to pan scroll the
selected object.

Auto Scroll Vertical — Allows you to scroll up
or down on the active window.

Move two fingers up or down at
a fast pace to activate vertical
auto scrolling.

Tap on the touch pad to stop
auto scrolling.

32

Auto Scroll Horizontal — Allows you to scroll
left or right on the active window

Move two fingers to your left or
right at a fast pace to activate
horizontal auto scrolling.

Tap on the touch pad to stop
auto scrolling.

Flick

Allows you to flip content forward or backward
based on the direction of the flick.

Move three fingers quickly in
the desired direction to flip
content in the active window.

Using Your Inspiron Laptop

Zoom

Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:

Pinch — Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.

To zoom in:

Move two fingers apart to
enlarge the view of the active
window.

To zoom out:

Move two fingers close
together to reduce the view of
the active window.

Rotate

Allows you to rotate the active content on the
screen. The rotate feature includes:

Twist — Allows you to rotate active content in
90° increments using two fingers where one
finger is anchored and the other rotates.

Keeping the thumb in place,
move the index finger in an
arced direction right or left to
rotate the selected item 90°
clockwise or anticlockwise.

33

Using Your Inspiron Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys using the

System Setup (BIOS) Utility or the Windows Mobility Center.

System Setup (BIOS) Utility

Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Multimedia Key First — This is the default option. Press any multimedia key to perform the
associated action. For function key, press <Fn> + the required function key.

Function Key First — Press any function key to perform the associated action.
For multimedia key, press <Fn> + the required multimedia key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the < 1.

In the 2. Function Key Row, select Function Key or Multimedia Key.

34

><x> keys to launch the Windows Mobility Center.

Using Your Inspiron Laptop

Mute the sound Play the previous track or chapter

Decrease the volume level Play or pause

Increase the volume level Play the next track or chapter

35

Using Your Inspiron Laptop

1

2

3

4

Display Features

The display panel holds a camera and a microphone.

36

Using Your Inspiron Laptop

1

Microphone — Provides high quality sound for video conferencing and voice recording.

2

Camera activity indicator — Indicates if the camera is on or off.

3

Camera — Built-in camera for video capture, conferencing, and chat.

4

Display — Your display can vary based on selections you made when purchasing your

computer. For more information about displays, see the Dell Technology Guide on your hard
drive or at support.dell.com/manuals.

37

Using Your Inspiron Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.

WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.

WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).

To remove the battery:

Turn off the computer and turn it over. 1.

Slide the battery release latch to the the unlock position.2.

Lift the battery out of the battery bay.3.

To replace the battery:

Place the battery in the battery bay, and press down until it clicks into place.

38

Using Your Inspiron Laptop

2

1

1

battery release latch

2

battery

39

Using Your Inspiron Laptop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide on your hard drive or
at support.dell.com/manuals.

FastAccess Facial Recognition

Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by learning the
unique appearance of your face and uses this
to verify your identity to automatically supply
login information when you would normally
enter this information yourself (such as for
logging into a Windows account or into secure
websites). For more information, click Start →
Programs→ FastAccess.

40

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, and upload
or download files.

Using Your Inspiron Laptop

Entertainment and Multimedia

NOTE: Your computer does not have an

internal optical drive, use an external
optical drive or any external storage device
for the procedures that involve discs.

You can use your computer to watch videos, play
games, create your own CDs/DVDs, and listen to
music and Internet radio stations.

You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double-click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

41

Using Your Inspiron Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right-click the Dock, click 1. Add→ Category.

The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.

Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

42

Remove a Category or Icon

Right-click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right-click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

Solving Problems

INSPIRON

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 49 or “Contacting Dell” on page 73.

WARNING: Only trained service
personnel should remove the computer
cover. See the
support.dell.com/manuals for advanced
service instructions.

Service Manual

at

Beep Codes

Your computer might emit a series of beeps during
start-up if there are errors or problems. This
series of beeps, called a beep code, identifies a
problem. Write down the beep code and contact
Dell (see “Contacting Dell” on page 73).

NOTE: To replace parts, see the

Manual

at support.dell.com/manuals.

Service

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

43

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Check your wireless router to ensure it is •

powered on and connected to your data

source (cable modem or network hub).

Ensure that wireless is enabled on your •

computer (see “Enable or Disable Wireless”

on page 14).

Re-establish your connection to the •

wireless router (see “Setting Up a Wireless

Connection” on page 18).

Interference may be blocking or interrupting •

your wireless connection. Try moving the

computer closer to your wireless router.

44

Wired Connections

If the wired network connection is lost — The

cable is loose or damaged.

Check the cable to ensure it is plugged in and
not damaged.

Power Problems

If the power button/indicator light is off — The

computer is either turned off, in hibernate mode,
or is not receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter into both the power •
connector on the computer and the electrical
outlet.

If the AC adapter is plugged into a power •
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on.

Solving Problems

Temporarily bypass power protection •
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter connections. If the AC •
adapter has a light, ensure that the light on
the AC adapter is on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 73).

If the power button/indicator light is solid
white and the computer is not responding —

The display may not be responding.

Press the power button until the computer •
turns off and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 73).

If the power button/indicator light is breathing
white — The computer is in standby mode or

the display may not be responding.

Press a key on the keyboard, move the •
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.

If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 73).

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension cables.•

Too many devices connected to a power strip.•

Multiple power strips connected to the same •
electrical outlet.

45

Solving Problems

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •

open programs you are not using to see if

that resolves the problem.

See the software documentation for •

minimum memory requirements. If

necessary, install additional memory

(see the Service Manual at

support.dell.com/manuals).

Reseat the memory module(s) into the •

connector(s) (see the

support.dell.com/manuals.)

If the problem persists, contact Dell (see •

“Contacting Dell” on page 73).

46

Service Manual

If you experience other memory problems —

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 53).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 73).

at

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the AC adapter is firmly connected to the
computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.

47

Solving Problems

To run the Program Compatibility Wizard:

Windows Vista

®

Click 1. Start → Control Panel→

Programs→ Use an older program with this

version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows® 7

Click 1. Start → Control Panel→

Programs→ Run programs made for

previous versions of Windows.

In the welcome screen, click Next.2.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •

hard drive or CDs.

48

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Using Support Tools

INSPIRON

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need.

To launch the application, click the icon in the
taskbar.

The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station, and Online Scan
with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.

49

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.

register and download the software.

Reinstall or create backup media of the 3.

software for future use.

50

System Messages

If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.

NOTE: If the message that is displayed is
not listed in the following examples, see
the documentation for either the operating
system or the program that was running
when the message appeared.
Alternatively you could see the
Dell Technology Guide on your hard drive
or at support.dell.com/manuals or see
“Contacting Dell” on page 73 for assistance.

Using Support Tools

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 73).

CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at support.dell.
com/manuals) or Contact Dell (see “Contacting
Dell” on page 73).

CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at

support.dell.com/manuals).

Hard-disk drive failure — Possible hard-disk

drive failure during POST. Contact Dell (see
“Contacting Dell” on page 73).

Hard-disk drive read failure — Possible hard­disk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 73).

Keyboard failure — Keyboard failure or
loose cable.

To replace the keyboard, see the Service
Manual at support.dell.com/manuals.

51

Using Support Tools

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •

that the cables are connected and that the

drive is installed properly and partitioned as

a boot device.

Enter system setup and ensure that the boot •

sequence information is correct (see the Dell

Technology Guide on your hard drive or at

support.dell.com/manuals).

No timer tick interrupt — A chip on the system

board might be malfunctioning or there might
be a system board failure. Contact Dell (see
“Contacting Dell” on page 73).

52

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive

failure. Contact Dell (see “Contacting Dell” on
page 73).

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 47 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc is may

disc.

53

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 73).

Ensure that the computer is connected to an 1.

electrical outlet that is known to be working

properly.

Turn on (or restart) your computer.2.

When the DELL3.

immediately. Select Diagnostics from the

boot menu and press <Enter>. This may

invoke the Pre-Boot System Assessment

(PSA) on your computer.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

54

™

logo appears, press <F12>

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA will start running tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

Drivers

Using Support Tools

If you are experiencing memory issues, c.
press <y>, otherwise press <n>.
The following message is displayed:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from
the diagnostic utility partition on your hard drive
and to go to the Choose An Option window.

Select the test you want to run.4.

If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 73).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.

55

Using Support Tools

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The

not ship with your computer.
NOTE: Your computer does not have an

internal optical drive, use an external
optical drive or any external storage device
for the procedures that involve discs.

Insert the1.

Shut down and restart the computer. 2.

When the DELL™ logo appears, press <F12>

immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

56

Drivers and Utilities

Drivers and Utilities

disc may

disc.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If you encounter a problem during a test, 8.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 73).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

Using Support Tools

57

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

INSPIRON

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

NOTE: The

58

disc to reinstall only the operating system on your computer

Operating System

disc may not ship with your computer.

Operating System

disc permanently deletes

Restoring Your Operating System

System Restore

The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

NOTE: The procedures in this document are

applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.

Starting System Restore

Click 1. Start .

In the 2. Start Search box, type System
Restore and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the instructions on the
screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click
Next.

59

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.
NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 63) to restore your
operating system.

60

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the display,
keyboard, mouse, or the power cable.

Turn on your computer.3.

Restoring Your Operating System

When the DELL4.

™

logo appears, press <F8>

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

Select 5. Repair Your Computer.

Select 6. Dell Factory Image Recovery and
DataSafe Options and follow the instructions
on the screen.

NOTE: The duration of the restoration
process depends on the amount of data to
be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double-click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

61

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •

use of recovery options that are installed on

your computer.

Hard drive failure that prevents data from •

being recovered.

62

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to
complete the recovery process.

™

logo appears, press <F12>

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 60) to restore your
operating system.

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.

63

Restoring Your Operating System

Starting Dell Factory Image Restore

Turn on the computer.1.

When the DELL2.

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select 3. Repair Your Computer.

The System Recovery Options window

appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as 5.

a local user. To access the command prompt,

type administrator in the User name

field, then click OK.

Click 6. Dell Factory Image Restore. The Dell

Factory Image Restore welcome screen

appears.

64

™

logo appears, press <F8>

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next.
The Confirm Data Deletion screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

Getting Help

INSPIRON

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 43 for
information and procedures that pertain to
the problem your computer is experiencing.

See the 2.

Dell Technology Guide

drive or at support.dell.com/manuals for
more troubleshooting information.

See “Dell Diagnostics” on page 3. 53 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 4.
page 72.

Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 67 for a more extensive list of Dell
Support online.

on your hard

If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 71.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.

65

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 71 and then see the contact
information for your region or go to
support.dell.com.

66

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

67

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.

For the telephone number to call for your region,
see “Contacting Dell” on page 73.

68

Product Information

If you need information about additional
products available from Dell, or if you would
like to place an order, visit www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
Dell” on page 73.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on the
hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included with
your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 73.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 72), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 53).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

69

Getting Help

Pack the equipment to be returned in the 5.

original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

70

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-

support telephone system direct your call more efficiently. You may also be asked for your
Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1

1

Service Tag

71

Getting Help

Remember to fill out the following Diagnostic
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

72

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region.2.

Select the appropriate service or support link 3.
based on your requirement.

Choose the method of contacting Dell that is 4.
convenient for you.

73

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system “System Recovery Media” on page 62

run a diagnostic program for your computer, “Dell Diagnostics” on page 53

reinstall laptop system software “My Dell Downloads” on page 50

find more information about the Microsoft®
Windows® operating system and features

upgrade your computer with new or additional
components like a new hard drive

reinstall or replace a worn or defective part

74

support.dell.com

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

the bottom of your computer

the Dell Support Center. To launch the Dell
Support Center, click the icon in the
taskbar.

support.dell.com

Finding More Information and Resources

75

Specifications

This section provides information that you may need when setting up, updating drivers for, and

INSPIRON

upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

Computer Model

Dell™ Inspiron™ M301Z

System Chipset

Inspiron M301Z AMD RS880M

Processor

Inspiron M301Z AMD™ Athlon™

AMD Athlon Dual-Core
AMD Turion™ Dual-Core

76

Memory

Memory module
connector

Memory module
capacities

Minimum memory 2 GB

two user-accessible
SODIMM connectors

1 GB, 2 GB, and 4 GB

Specications

Memory

Maximum memory 8 GB

Possible memory
configurations

Memory type 1333 MHz SODIMM

NOTE: For instructions on upgrading
the memory, see the
support.dell.com/manuals.

2 GB, 3 GB, 4 GB, 5 GB,
6 GB, and 8 GB

DDR3 (runs at 800 MHz)

Service Manual

at

Communications

Modem (optional) External V.92 56K USB

modem

Network adapter 10/100 Ethernet LAN on

system board

Wireless WLAN, WWAN, WiMax/

Wi-Fi abgn/agn, and
Bluetooth® wireless
technology

Media Card Reader

Card Supported Secure Digital (SD) memory

card

Secure Digital Input/Output
(SDIO) card

Secure Digital High
Capacity (SDHC)

Memory Stick

Memory Stick PRO

MultiMedia Card (MMC)

xD-Picture Card

Audio

Audio controller IDT 92HD79B

Speaker 2 x 0.5 watt speakers

Volume controls software program menus

and media controls

77

Specications

Video

Inspiron M301Z

UMA

Video
controller

Video
memory

ATI Mobility Radeon™ HD
4225

up to 3067 MB + 128 MB
(side port memory) of
shared memory

Display

Type 13.3” HD WLED, TrueLife

Display area

Height 293.41 mm (11.55 inches)

Width 164.96 mm (6.49 inches)

Diagonal 337.8 mm (13.30 inches)

78

:

Camera

Pixel 1.3 megapixel

Video resolution 160 x 120 ~1280 x 1024

(640 x 480 at 30 fps)

Keyboard

Number of keys 86 (U.S., Simplified

Chinese, Traditional
Chinese, and Thai)

Connectors

Audio one microphone-in

connector, one stereo
headphones/speakers
connector, and one digital
microphone

Mini-Card one full Mini-Card slot and

one half Mini-Card slot

Specications

Connectors

HDMI
connector

Network
adapter

USB two four-pin USB

eS ATA one seven-pin/four-

Mini­DisplayPort

Media Card
Reader

Antenna-in
connector
(optional)

one 19-pin connector

one RJ45 connector

2.0-compliant connectors

pin eSATA/USB combo
connector

one 20-pin connector

one 7-in-1 slot

one MCX connector

Battery

Types and dimensions

6-cell “smart” lithium ion

Height 14.30 mm (0.56 inches)

Width 160.30 mm (6.31 inches)

Depth 90.20 mm

Weight 0.30 kg (0.66 lb)

Voltage 11.1 VDC (6 cell)

Charge time
(approximate):

Operating time Battery operating time

Coin-cell battery CR-2032

:

(3.55 inches)

4 hours (when the
computer is turned off)

varies depending on
operating conditions.

79

Specications

AC Adapter

NOTE: Use only AC adapters specified

for use with your computer. See the
safety information that shipped with your
computer.

Input voltage 100–240 VAC

Input current
(maximum)

Input frequency 50–60 Hz

Output power 65 W

Output current: 3.34 A (continuous)

Rated output voltage 19.5 +/- 1 VDC

Operating
temperature

Storage temperature -40° to 70°C

80

1.7 A

0° to 40°C
(32° to 104°F)

(-40° to 158°F)

Touch Pad

X/Y position
resolution
(graphics table
mode)

Width 89.2 mm (3.51 inches)

Height 44.4 mm (1.74 inches)

240 cpi

sensor-active area

rectangle

Physical

Height 24.0 mm (0.94 inches)

Width 328.0 mm (12.91 inches)

Depth 235.5 mm

(9.27 inches)

Weight (with 6-cell
battery)

configurable to less than

1.78 kg (3.92 lbs)

Specications

Computer Environment

Temperature range:

Operating 0° to 35°C

(32° to 95°F)

Storage -40° to 65°C

(-40° to 149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Maximum vibration (using a random vibration
spectrum that simulates user environment)

Operating 0.66 GRMS

Non-Operating 1.30 GRMS

:

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):

Operating 110 G

Non-Operating 160 G

Altitude (maximum)

Operating -15.2 to 3048 m

Storage -15.2 to 10,668 m

Airborne contaminant
level

:

( -50 to 10,000 ft)

(-50 to 35,000 ft)

G2 or lower
as defined by
ISA-S71.04-1985

81

Appendix

Macrovision Product Notice

INSPIRON

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

82

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory
model number Voltage Frequency

P11S 100-240 VAC 50-60 Hz 1.7 A 19.5 VDC 3.34 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance.

Electricity
consumption Output voltage

Output
intensity

83

Index

A

INSPIRON

airflow, allowing 5

B

backup and recovery 41

C

calling Dell 73

computer capabilities 40

computer, setting up 5

Contacting Dell online 73

customer service 66

D

DellConnect 66

Dell Diagnostics 53

Dell Support Center 49

84

Diagnostic Checklist 72

drivers and downloads 75

DVDs, playing and creating 41

E

email addresses

for technical support 67

F

finding more information 74

FTP login, anonymous 67

H

hardware problems

diagnosing 53

Hardware Troubleshooter 53

Index

help

getting assistance and support 65

I

Internet connection 17

ISP

Internet Service Provider 17

M

memory problems

solving 46

Mini-DisplayPort connector 26

N

network connection

fixing 44

P

power/battery indicator lights 27

power problems, solving 44

power strips, using 6

problems, solving 43

products

information and purchasing 68

R

recovering data 41

resources, finding more 74

restoring factory image 63

S

setup, before you begin 5

shipping products

for return or repair 69

SIM Card 12

software features 40

software problems 47

solving problems 43

85

Index

support email addresses 67

support sites

worldwide 67

System Messages 50

system reinstall options 58

T

touch pad gestures 32

V

ventilation, ensuring 5

volume 35

W

warranty returns 69

Windows

Program Compatibility Wizard 47

86

wired network

network cable, connecting 7

wireless network connection 18

0HYD06A00

Printed in the U.S.A.

www.dell.com | support.dell.com