1 Working on your computer............................................................................................................................. 6
Turning o your computer — Windows 10.....................................................................................................................6
Before working inside your computer..............................................................................................................................7
After working inside your computer.................................................................................................................................7
2 Technology and components..........................................................................................................................8
USB features...................................................................................................................................................................... 9
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB).............................................................................................................9
USB Type-C........................................................................................................................................................................11
USB Power Delivery................................................................................................................................................... 12
USB Type-C and USB 3.1........................................................................................................................................... 12
Advantages of DisplayPort over USB Type-C...............................................................................................................12
Advantages of HDMI..................................................................................................................................................13
3 Disassembly and reassembly........................................................................................................................ 14
Removing the chassis rubber feet............................................................................................................................14
Installing the chassis rubber feet..............................................................................................................................15
Removing the cover................................................................................................................................................... 17
Installing the cover......................................................................................................................................................18
Removing the SD card ..............................................................................................................................................19
Installing the SD card................................................................................................................................................. 19
Front Bezel........................................................................................................................................................................20
Removing the front bezel..........................................................................................................................................20
Installing the front bezel.............................................................................................................................................21
Hard drive.......................................................................................................................................................................... 21
Removing the hard drive ...........................................................................................................................................21
Installing the hard drive ............................................................................................................................................22
Opening the PSU hinge.............................................................................................................................................24
Closing the PSU hinge...............................................................................................................................................24
Removing the graphics card.....................................................................................................................................25
Installing the graphics card........................................................................................................................................27
Removing the memory module................................................................................................................................ 28
Installing the memory module...................................................................................................................................29
Installing the speaker..................................................................................................................................................31
Removing the coin cell battery.................................................................................................................................32
Installing the coin cell battery...................................................................................................................................32
Power supply unit.............................................................................................................................................................33
Removing the power supply unit..............................................................................................................................33
Installing the power supply unit ...............................................................................................................................36
Removing the optical drive.......................................................................................................................................38
Installing the optical drive......................................................................................................................................... 40
Removing the IO panel...............................................................................................................................................41
Installing the IO panel................................................................................................................................................ 46
Solid state drive.................................................................................................................................................................51
Removing the PCIe SSD card................................................................................................................................... 51
Installing the PCIe SSD card.....................................................................................................................................52
Power button module......................................................................................................................................................53
Removing power button module..............................................................................................................................53
Installing power button module................................................................................................................................55
System fan........................................................................................................................................................................64
Removing system fan................................................................................................................................................ 64
Installing system fan.................................................................................................................................................. 65
Removing the processor...........................................................................................................................................69
Installing the processor............................................................................................................................................. 69
System board....................................................................................................................................................................72
Removing the system board..................................................................................................................................... 72
Installing the system board....................................................................................................................................... 75
Power supply unit Built-in Self Test .............................................................................................................................. 78
Steps to conrm that power supply unit is defective............................................................................................78
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................ 79
Running the ePSA Diagnostics.................................................................................................................................79
System error messages...................................................................................................................................................83
A Cable cover ................................................................................................................................................ 86
B Dust lter ................................................................................................................................................... 92
Contents5
Working on your computer
Topics:
•Safety instructions
•Turning o your computer — Windows 10
•Before working inside your computer
•After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
•You have read the safety information that shipped with your computer.
•A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
1
WARNING
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
Turning o your computer — Windows 10
CAUTION
remove the side cover.
: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer or
1
Click or tap .
2 Click or tap and then click or tap Shut down.
6Working on your computer
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them o.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety instructions.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
3 Turn o your computer.
4 Disconnect all the network cables from the computer.
CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from the
network device.
5 Disconnect your computer and all attached devices from the electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Connect any telephone or network cables to your computer.
CAUTION
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
: To connect a network cable, rst plug the cable into the network device and then plug it into the
Working on your computer
7
2
Technology and components
This chapter details the technology and components available in the system.
Topics:
•DDR4
•USB features
•USB Type-C
•Advantages of DisplayPort over USB Type-C
•HDMI 2.0
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
8Technology and components
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
TypeData Transfer RateCategoryIntroduction Year
USB 2.0480 MbpsHigh Speed2000
USB 3.0/USB 3.1 Gen 15 GbpsSuper Speed2010
USB 3.1 Gen 210 GbpsSuper Speed2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
Technology and components
9
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
•Higher transfer rates (up to 5 Gbps)
•Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
•New power management features
•Full-duplex data transfers and support for new transfer types
•Backward USB 2.0 compatibility
•New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
•An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
•USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
•USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Technology and components
10
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
•External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
•Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
•USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
•USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
•USB 3.0/USB 3.1 Gen 1 Solid-state Drives
•USB 3.0/USB 3.1 Gen 1 RAIDs
•Optical Media Drives
•Multimedia Devices
•Networking
•USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
Technology and components
11
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bidirectional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps same as of USB 3.1 Gen 1, while USB 3.1 Gen 2's bandwidth is 10
Gbps. That's double the bandwidth, as fast as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB
Type-C is just a connector shape, and the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a
USB Type-C connector, but underneath it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
Advantages of DisplayPort over USB Type-C
•Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
•Reversible plug orientation and cable direction
•Backwards compatibility to VGA, DVI with adaptors
•SuperSpeed USB (USB 3.1) data
•Supports HDMI 2.0a and is backwards compatible with previous versions
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
HDMI 2.0 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
Technology and components
12
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
•Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
•Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
•Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
•HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
•HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Technology and components13
Disassembly and reassembly
Chassis rubber feet
Removing the chassis rubber feet
1 Follow the procedure in Before Working Inside Your Computer.
2 Pull one end of rubber feet out of the slot [1] and slide the rubber feet to remove it from the system [2].
3
Figure 4. Front rubber feet removal
14Disassembly and reassembly
Figure 5. Rear rubber feet removal
Installing the chassis rubber feet
1 Insert one end of the rubber feet into the slot [1] and slide it to secure it to the system [2].
Disassembly and reassembly
15
Figure 6. Front rubber feet installation
16
Disassembly and reassembly
Figure 7. Rear rubber feet installation
2 Follow the procedure in After Working Inside Your Computer.
Cover
Removing the cover
1 Follow the procedure in Before Working Inside Your Computer.
2 Pull the release latch to release the cover [1].
3 Rotate the cover and lift the cover to remove it from the computer [2,3]
Disassembly and reassembly
17
Installing the cover
1 Align the hooks on the cover with the tabs on the chassis of the computer.
2 Rotate the cover until it clicks into place.
3 Follow the procedure in After Working Inside Your Computer.
Disassembly and reassembly
18
SD card—optional
SD card is an optional component.
Removing the SD card
1 Follow the procedure in Before Working Inside Your Computer.
2 Pull the SD card out of the system.
Installing the SD card
1 Insert the SD card into the SD card slot on the system.
Disassembly and reassembly
19
2 Follow the procedure in After Working Inside Your Computer.
Front Bezel
Removing the front bezel
1 Follow the procedure in Before Working Inside Your Computer.
2 Remove the cover.
3 To remove the front bezel:
a Lift the retention tabs [1] to release the front bezel.
b Rotate and pull the front bezel to release the front bezel from the slots on the chassis [2,3].
Disassembly and reassembly
20
Installing the front bezel
1 Hold the bezel and ensure that the hooks on the bezel align with notches on the computer.
2 Rotate the front bezel toward the computer.
3 Press the front bezel until the tabs click into place.
4 Install the cover.
5 Follow the procedure in After Working Inside Your Computer.
Hard drive
Removing the hard drive
1 Follow the procedure in Before Working Inside Your Computer.
2 Remove the cover.
Disassembly and reassembly
21
3 Disconnect the data cable and the power cable from the hard drive [1].
4 Press the blue securing bracket tabs [2] and lift the hard drive bracket out of the hard drive bay [3].
5 Flex the hard drive bracket and lift the hard drive from the hard drive bracket.
6 To remove additional hard drive (if available), repeat steps from 3 to 5.
Installing the hard drive
1 Insert the holes on one side of the hard disk into the pins on the hard drive bracket and then place the hard drive into the bracket.
Disassembly and reassembly
22
2 Slide the hard drive assembly into the hard drive bay [1].
3 Connect the data cable and the power cable to the hard drive [2].
4 To install additional hard drive, follow the steps from 1 to 3.
5 Install the cover.
6 Follow the procedure in After Working Inside Your Computer.
Disassembly and reassembly
23
PSU hinge
Opening the PSU hinge
1 Follow the procedure in Before working inside your computer.
2 Remove the cover:
3 Push the PSU release latches [1,2]
4 Rotate the PSU hinge as shown in the gure [3].
Closing the PSU hinge
1 Rotate the PSU hinge [1]
2 Slide the PSU release latches to secure the PSU hinge to the system [2,3].
24
Disassembly and reassembly
3 Install the cover:
4 Follow the procedure in After Working Inside Your Computer.
Graphics card
Removing the graphics card
: You may see a PCIe card installed in some congurations. Follow the same steps except step 4 to remove the expansion
NOTE
card.
1 Follow the procedure in Before working inside your computer.
2 Remove the cover.
3 Open the PSU hinge.
4 Press the releasing clip and disconnect the graphics-card power cable from the connector on the graphics card [1].
5 Lift the side of the PCIe holder that sits on the graphics card [2].
6 Slide the PCIe holder to release the tab on the PCIE holder from the slot on the chassis [3].
Disassembly and reassembly
25
7 Push the card retention latch away from the card [1] and lift the graphics card out of the computer [2].
26
Disassembly and reassembly
Installing the graphics card
NOTE: Follow the same steps except step 2 to install the expansion card.
1 Insert the graphics card to the connector on the system board.
2 Connect the graphics-card power cable to the connector on the graphics card [1].
3 Insert the tab on the PCIe card holder into the slot on the chassis [2] and press until it is secured to the graphics card [3].
Disassembly and reassembly
27
4 Close the PSU hinge.
5 Install the Cover.
6 Follow the procedure in After working inside your computer.
Memory module
Removing the memory module
1 Follow the procedure in Before Working Inside Your Computer.
2 Remove the Cover.
3 Open the PSU hinge.
4 Press the memory module retention tabs on each side of the memory module [1].
5 Lift the memory module out of the connectors on the system board [2].
28
Disassembly and reassembly
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