Dell HC03U, HC03UL, HD04U User Manual

Dell™ Axim™ X50

Owner’s Manual

Models HC03U, HC03UL, and HD04U

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you

make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to

hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property

damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the "Glossary" on page 163.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension,

Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, PowerEdge, PowerConnect, and DellNet are trademarks of DellInc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks

of Intel Corporation; Microsoft, Windows, Windows Media, and ActiveSync are registered trademarks and Windows Mobile is a trademark of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models HCO3U, HC03UL, and HD04U

August 2005 Rev A03

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . 11

SAFETY: General

SAFETY: Power

SAFETY: Battery

SAFETY: Air Travel

. . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . 13

SAFETY: Electromagnetic Compatibility Instructions

. . . . . . . . . . . . . . . . . . . 13

When Using Your Device

SAFETY: Ergonomic Computing Habits

SAFETY: Protecting Against Electrostatic Discharge

SAFETY: Battery Disposal

Before You Begin

Related Information

Contacting Dell

1 Getting Started

Unpacking Your Device . . . . . . . . . . . . . . . . 43

Front, Side, and Back Views

Front and Side Views

Back View

. . . . . . . . . . . . . . . 13

. . . . . . 14

. . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . 45

. . . . . . . . . . . . . . . . . . . . 47

Contents 3

Using the Battery . . . . . . . . . . . . . . . . . . 48

Installing and Removing the Battery

Charging the Battery

Checking Battery Power

. . . . . . . . . . . . . . 50

. . . . . . . . . . . . 51

. . . . . . . 48

Using Your Axim

. . . . . . . . . . . . . . . . . . 52

Changing the Display Mode on Your Device

2 Operating the Axim

Using the Power Button . . . . . . . . . . . . . . . 55

Using the Stylus

Connecting to a Computer

Using the Cradle

USB Charging

Using the Sync Cable

Connecting to a Projector

Using Cards

CompactFlash Cards

Secure Digital Memory Cards

Resetting the Axim

Soft Reset

Hard Reset

. . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . 64

. . . 53

. . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . 61

. . . . . . . . . . 63

4 Contents

Using Microsoft

Windows Mobile™ Version 5.0

software for Pocket PC Premium Edition

Status Icons

. . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . 65

Programs . . . . . . . . . . . . . . . . . . . . . . 66

Program Buttons

Switcher Bar

. . . . . . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . . . . 67

Navigation Bar and Command Bar

Pop-Up Menus

. . . . . . . . . . . . . . . . . . . . 69

Searching for Information

Backing Up Data

. . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . 68

. . . . . . . . . . . . . . . 70

Entering Information . . . . . . . . . . . . . . . . . 72

Entering Text Using the Input Panel

Typing With the Soft Keyboard

Letter Recognizer

Block Recognizer

Tr an sc ri b er

Writing on the Screen

Editing Written Text

. . . . . . . . . . . . . . . . 74

. . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . 76

Drawing on the Screen

Creating a Drawing

Editing a Drawing

Recording a Message

Using My Text

Adjusting Settings

Personal Tab

System Tab

Connections Tab

. . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . 79

. . . . . . . . 72

. . . . . . . . . . 73

Contents 5

3 Communicating and Scheduling

About Microsoft®ActiveSync® Program . . . . . . . 85

Installing and Using ActiveSync

About Microsoft

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your device and working environment from potential damage.

SAFETY: General

• Do not attempt to service the device yourself unless you are a trained service technician. Always follow installation instructions closely.

• If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.

• Do not push objects into air vents or openings of your device. Doing so can cause fire or electric shock by shorting out interior components.

• Keep your device away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your device; do not place your device in a closed-in wall unit or on a bed, sofa, or rug.

• Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the device or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.

• The AC adapter may become hot during normal operation of your device. Use care when handling the adapter during or immediately after operation.

• Do not use your device in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.

• If your device includes an integrated or optional (PC Card) modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.

• To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your device during an electrical storm unless all cables have been disconnected and the device is operating on battery power.

• If your device includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

• PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation.

• Before you clean your device, disconnect the device from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

Caution: Safety Instructions 11

SAFETY: Power

• Use only the Dell-provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.

• Before you connect the device to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.

• To remove the device from all power sources, turn the device off, disconnect the AC adapter from the electrical outlet, and remove the battery installed in the battery bay.

• To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.

• Be sure that nothing rests on your AC adapter’s power cable and that the cable is not

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located where it can be tripped over or stepped on.

• If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your device, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.

SAFETY: Battery

• Use only Dell™ battery modules that are approved for use with this device. Use of other types may increase the risk of fire or explosion.

• Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.

• The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.

• Keep the battery away from children.

• Do not store or leave your device or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.

• Do not dispose of your device’s battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions. Dispose of a spent or damaged battery promptly.

12 Caution: Safety Instructions

SAFETY: Air Travel

• Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell device while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.

– In order to best comply with all such restrictions, if your Dell portable device is

equipped with Dell TrueMobile™ or some other wireless communication device, please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.

– Additionally, the use of any PED, such as a portable device, may be prohibited in

aircraft during certain critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use of a PED is allowed.

SAFETY: Electromagnetic Compatibility Instructions

Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.

Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface.

WARNING:

with this product, will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash your hands after handling the cord.

Handling the cord on this product, or cords associated with accessories sold

When Using Your Device

Observe the following safe-handling guidelines to prevent damage to your device:

• When setting up the device for work, place it on a level surface.

• When traveling, do not check the device as baggage. You can put your device through an X-ray security machine, but never put your device through a metal detector. If you have the device checked by hand, be sure to have a charged battery available in case you are asked to turn on the device.

• When traveling, do not place the device in overhead storage compartments where it could slide around. Do not drop your device or subject it to other mechanical shocks.

• Protect your device and battery from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

Caution: Safety Instructions 13

• When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid damaging the device, allow sufficient time for the moisture to evaporate before using the device.

NOTICE: When taking the device from low-temperature conditions into a warmer

environment or from high-temperature conditions into a cooler environment, allow the device to acclimate to room temperature before turning on power.

• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

• Handle components with care. Hold a component such as a memory module by its

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edges, not its pins.

• Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.

SAFETY: Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.

CAUTION: Viewing the display or external monitor screen for extended periods of

time may result in eye strain.

SAFETY: Protecting Against Electrostatic Discharge

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

14 Caution: Safety Instructions

SAFETY: Battery Disposal

Your device uses a lithium-ion battery and a rechargeable NiMH battery. For instructions about replacing the batteries in your device, see "Using the Battery" on page 48.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Before You Begin

Related Information

The following table guides you to the information you are looking for in the relevant device and computer documentation.

What Are You Looking For? Find It Here:

How to set up my device and information on the accessories, connectors, and buttons on my device

Information on using my device Dell Owner’s Manual and

Additional programs that can be installed on my device

Information on using programs on my device

Connecting to and synchronizing with a computer

Last-minute updates and detailed technical information

The placemat setup diagram and the Dell™ Owner’s Manual

Pocket PC Help

NOTE: To view Help, tap the Start button

and tap Help.

Dell Getting Started CD

Pocket PC Help and, if available, tap Help within a specific program

Dell Owner’s Manual and Microsoft ActiveSync

To vi e w Help, launch MS ActiveSync, click Help Help.

The readme files, located in the ActiveSync folder on the computer and on the Dell Getting Started CD.

Help on your computer

→ Microsoft ActiveSync

Caution: Safety Instructions 15

What Are You Looking For? Find It Here:

Up-to-date information about your Pocket PC

My Service Tag and/or Express Service Code

Product Key Located on the COA (Certificate of

ROM upgrades To upgrade ROM correctly, see

www.dell.com | support.dell.com

www.microsoft.com/windowsmobile

and

support.dell.com

Label located in the battery slot underneath the battery (remove the battery)

Authenticity) label on the Getting Started CD

support.dell.com. Read the ROM documentation before attempting to upgrade.

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com

•

support.dell.com

•

premiersupport.dell.com

government, health care, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the following table.

(technical support)

(technical support for educational,

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: The limited warranty on all Dell-branded products begins on the date of

the packing slip or invoice. Before your warranty period expires, call us at one of the numbers provided in table on page 17. Have your Dell Service Code or order number ready while making the call. For details see, "What do I do if I need warranty service?" on page 151.

When you need to contact Dell, use the electronic addresses, telephone numbers, and area codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

16 Caution: Safety Instructions

Remember to have your Dell Service Code ready while making the call. To find your service code, remove the battery from its slot.

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Aruba General Support

Department Name or Service Area,

Website and E-Mail Address

General Support

We bs it e: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC storage products: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

Caution: Safety Instructions 17

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

www.dell.com | support.dell.com

E-mail (Australia): au_tech_support@dell.com

E-mail Customer Care (ANZ): Apcustserv@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Technical Support (portables and desktops)

Technical Support (servers and workstations)

Corporate Sales

Transaction Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-300-655-533

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1333 55 (option 3)

toll-free: 1-300-655-533

toll-free: 1-800-733-314

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

18 Caution: Safety Instructions

Country (City) International Access Code Country Code City Code

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Bahamas General Support

Barbados General Support

Department Name or Service Area,

Website and E-Mail Address

We bs it e: support.euro.dell.com

E-mail: tech_support_central_europe@dell .com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

Caution: Safety Instructions 19

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

www.dell.com | support.dell.com

Website: support.euro.dell.com

E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/email dell/

Technical Support for Inspiron XPS computers only

Technical Support for all other Dell computers

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

British Virgin

General Support

Islands

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 481 92 96

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

20 Caution: Safety Instructions

Country (City) International Access Code Country Code City Code

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status:

www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Technical Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales, Customer Support, and Technical Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

604 633 4966

604 633 4888

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

1-877-335-5767

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

Caution: Safety Instructions 21

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support website:

support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com

www.dell.com | support.dell.com

Technical Support Fax

Technical Support (Dell™ Dimension™ and Inspiron)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

592 818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Technical Support (printers)

Customer Care

Customer Care Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

22 Caution: Safety Instructions

toll-free: 800 858 2311

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

Country (City) International Access Code Country Code City Code

Colombia General Support

Costa Rica General Support

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Department Name or Service Area,

Website and E-Mail Address

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

We bs it e: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

Tech Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711

Caution: Safety Instructions 23

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com

E-mail:

support.euro.dell.com/dk/da/email dell/

Technical Support for Inspiron XPS computers only

www.dell.com | support.dell.com

Technical Support for all other Dell computers

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Dominica General Support

Dominican

General Support

Republic

Ecuador General Support

El Salvador General Support

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail:

support.euro.dell.com/fi/fi/emaildell/

Technical Support

Customer Care

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

7010 0074

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 38

09 253 313 99

09 253 313 00

24 Caution: Safety Instructions

Country (City) International Access Code Country Code City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

We bs it e: support.euro.dell.com

E-mail:

support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support for Inspiron XPS computers only

Technical Support for all other Dell computers

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

0825 387 129

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

Caution: Safety Instructions 25

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

www.dell.com | support.dell.com

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell .com

Technical Support for Inspiron XPS computers only

Technical Support for all other Dell computers

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Greece

International Access Code: 00

Country Code: 30

Website: support.euro.dell.com

E-mail:

support.euro.dell.com/gr/en/email dell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Grenada General Support

Guatemala General Support

Guyana General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7222

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

26 Caution: Safety Instructions

Country (City) International Access Code Country Code City Code

Hong Kong

International Access Code: 001

Country Code: 852

India E-mail Support:

Department Name or Service Area,

Website and E-Mail Address

We bs it e: support.ap.dell.com

Technical Support E-mail: apsupport@dell.com

Technical Support (Dimension and Inspiron)

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Customer Care

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

India_support_desktop@dell.com

India_support_notebook@dell.com

India_support_server@dell.com

Technical Support

Sales (Large Corporate Accounts)

Sales (Home and Small Business)

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3188

2969 3191

2969 3196

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600 33 8045/

1600448046

1600 33 8044

1600 33 8046

Caution: Safety Instructions 27

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

www.dell.com | support.dell.com

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support for Inspiron XPS computers only

Technical Support for all other Dell computers

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 200 722

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

28 Caution: Safety Instructions

Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica General Support (dial from within

Department Name or Service Area,

Website and E-Mail Address

We bs it e: support.euro.dell.com

E-mail:

support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Jamaica only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

Caution: Safety Instructions 29

Country (City) International

Department Name or Service Area,

Website and E-Mail Address Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension and Inspiron)

www.dell.com | support.dell.com

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

30 Caution: Safety Instructions

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