Dell H815dw User Guide
Dell™ Cloud Multifunction Printer | H815dw
Dell™ Smart Multifunction Printer | S2815dn
User's Guide
Regulatory Model: Dell H815dw / Dell S2815dn
Contents
Before Beginning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Notes, Cautions, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . 27
About License
As for RSA BSAFE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ICC Profile Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
JPEG Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Math Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
libtiff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Zlib. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
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1 Dell™ Cloud Multifunction Printer | H815dw
Dell™ Smart Multifunction Printer | S2815dn
User's Guide
Conventions
2 Finding Information
3 Product Features
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4 About the Printer
Front and Rear Views
Front View
Rear View
Duplex Automatic Document Feeder (DADF)
Space Requirements
Operator Panel
Optional Accessory
Securing the Printer
Ordering Supplies
Template Last Updated - 2/7/2007 Contents
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Setting Up the Printer (Printer Setup) . . . . . . . . . . . . . . 45
5 Overview of the Printer Setup
6 Installing Optional Accessory
Installing the Optional 550-Sheet Feeder
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Updating Your Driver to Detect 550-Sheet Feeder
7 Connecting and Setting Up Your Printer
Turning on the Printer
Configuring Initial Settings on the Operator Panel
Connecting to a Computer or a Network
Connecting to a Computer Using the USB Cable (Direct Connection)
Connecting to a Network Using the Ethernet Cable
Connecting to a Wireless Network
Connecting to the Telephone Line
Setting Up the Printer Using Dell Printer Easy Install (Windows® Only)
Basic Setup
To set up the Dell Cloud Multifunction Printer | H815dw as a wireless printer
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To set up the printer as a network (wired) printer
To set up the printer as a USB printer
Setting Up the Printer in Another Connection Method
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Configuring the Wireless Settings
Determining the Wireless Network Settings
Configuring the Wireless Settings Using Dell Printer Easy Install
Configuring the Wireless Settings Without Using Dell Printer Easy Install
Reconfiguring the Wireless Settings
8 Setting the IP Address
Assigning an IP Address
When Using the Dell Printer Easy Install
When Using the Operator Panel
When Using the Tool Box
Verifying the IP Settings
Verifying the Settings Using Operator Panel
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Contents Template Last Updated - 2/7/2007
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Verifying the Settings Using System Settings Report
Verifying the Settings Using Ping Command
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9 Loading Paper
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10 Installing Printer Drivers on Windows® Computers
Identifying Printer Driver Pre-install Status
Changing the firewall settings before installing your printer
Starting Dell Printer Easy Install
USB Cable Connection Setup
Network Connection Setup
Setting Up for Shared Printing
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Enabling Shared Printing from the Computer
Checking the Shared Printer
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11 Installing Printer Drivers on Macintosh Computers
Installing the Drivers and Software
Adding a Printer on Mac OS X 10.5, Mac OS X 10.6, Mac OS X 10.7, OS X 10.8,
OS X 10.9, or OS X 10.10
Configuring Settings
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12 Installing Printer Drivers on Linux Computers (CUPS)
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Operation on Red Hat Enterprise Linux 6 Desktop
Setup Overview
Installing the Printer Driver
Setting Up the Queue
Setting the Default Queue
Specifying the Printing Options
Uninstalling the Printer Driver
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Operation on SUSE Linux Enterprise Desktop 11
Setup Overview
Installing the Printer Driver
Setting Up the Queue
Setting the Default Queue
Specifying the Printing Options
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Setting the Password for Authority as the Printer Administrator
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Uninstalling the Printer Driver
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Operation on Ubuntu 12.04 LTS
Setup Overview
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Installing the Printer Driver
Setting Up the Queue
Setting the Default Queue
Specifying the Printing Options
Uninstalling the Printer Driver
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Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
13 Operator Panel
About the Operator Panel
Dell™ Cloud Multifunction Printer | H815dw
Dell Smart Multifunction Printer | S2815dn
Basic Operations on the Touch Panel
To Select the Item on the Screen
To Scroll the Screen or the Listed Items
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About the Home Screen
Dock Menu
Notification Bar
Lock Icon
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Envelope Mode Icon
Wi-Fi Direct Connection Status Icon
Wireless LAN Connection Status Icon
Time/Network Information
Account Name
Til es
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Moving, Adding or Deleting the Tiles
To Move the Tiles
To Add the Ti les
To Delete the Tiles
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Using the Keyboard Displayed on the Touch Panel
To Change the Keyboard Layout
Using the Number Pad
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Number Pad Numbers
Changing Numbers
Inserting a Pause
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Contents Template Last Updated - 2/7/2007
Printing a Panel Settings Report
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Changing the Language
When Using the Operator Panel
When Using the Tool Box
Setting the Power Saver Timer Option
About the Concurrent Jobs Feature
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14 Dell™ Printer Configuration Web Tool
Overview
Setting Up the Dell Printer Configuration Web Tool
Starting the Dell Printer Configuration Web Tool
Overview of the Menu Items
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Setting Up From Web Browser
Setting Up From Operator Panel
Printer Status
Printer Jobs
Printer Settings
Print Server Settings
Copy Printer Settings
Print Volume
Address Book
Printer Information
Tray Management
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E-Mail Server Settings Overview
Set Password
Online Help
Order Supplies at:
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Contact Dell Support at:
Dell Document Hub at:
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Page Display Format
Top Frame
Left Frame
Right Frame
Changing the Settings of the Menu Items
Details of the Menu Items
Printer Status
Printer Jobs
Printer Settings
Print Server Settings
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Copy Printer Settings
Print Volume
Address Book
Tray Management
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15 Understanding the Printer Menus
Report / List
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System Settings
Panel Settings
PCL Fonts List
PCL Macros List
PS Fonts List
PDF Fonts List
Job History
Error History
Print Meter
Demo Page
Protocol Monitor
Speed Dial
Address Book
Server Address
Fax Activity
Fax Pending
Stored Documents
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Printing a Report/List Using the Operator Panel
Printing a Report/List Using the Tool Box
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Wi-Fi | WPS
Paired Device
Admin Settings
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Contents Template Last Updated - 2/7/2007
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Wi-Fi
Wi-Fi Direct
WPS (Connect via PBC)
WPS (Connect via PIN)
Phone Book
PCL
PS
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PDF
Network
Fax Settings
System Settings
Maintenance
Secure Settings
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183
183
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183
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184
184
184
184
191
192
194
201
209
220
224
USB Settings
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228
Default Settings
Copy Defaults
Fax Defaults
Scan Defaults
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Direct Print Defaults (available on the Dell Cloud Multifunction Printer |
H815dw only) USB Direct Print Defaults (available on the Dell Smart
Multifunction Printer | S2815dn only)
Tray Management
Tray Settings
Tray Priority
Language Settings
Panel Language
Keyboard Layout
Print
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Private Mailbox
Public Mailbox
Proof Print
Secure Print
Secure Fax Receive
Tile Settings
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229
229
229
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230
230
230
236
236
236
237
237
237
238
238
238
239
239
Copy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quantity
Darken / Lighten
Select Tray
2 Sided Copying
Sharpness
Reduce/Enlarge
Original Size
Original Type
Collation
2-Up
Margin
Auto Exposure
Save Settings
ID Copy
Save Settings
Scan
Scan to Email
Scan to Network Folder
Scan to USB
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239
239
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243
243
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9
Scan to Computer
Scan Settings
Save Settings
Fax
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Fax Settings
Save Settings
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245
246
249
250
250
251
Print PDF/TIFF
Print JPEG
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Print Settings
Save Settings
Dell Document Hub
Search for Files
Browse for Files
Scan
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Smart OCR Scan
E-mail Me
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Business Card Reader
SharePoint
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Print
Scan
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File Name Option
Add Apps
Panel Lock
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Enabling the Panel Lock
Disabling the Panel Lock
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252
252
252
254
254
254
255
255
256
258
259
259
259
260
260
260
260
260
261
10
Resetting Defaults
When Using the Operator Panel
16 Print Media Guidelines
Paper
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Recommended Paper
Unacceptable Paper
Selecting Paper
Selecting Pre-Printed Media and Letterheads
Selecting Pre-Punched Paper
Envelopes
Labels
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261
262
263
263
263
263
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264
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Contents Template Last Updated - 2/7/2007
Storing Print Media
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
266
Identifying Print Media and Specifications
Supported Paper Sizes
Supported Paper Types
Paper Type Specifications
17 Loading Print Media
Capacity
Print Media Dimensions
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder
Loading Print Media in the MPF
Printing on Envelopes – Envelope Mode
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Letterhead (Pre-Printed and Pre-Punched Paper)
Loading Small Print Media in the MPF
To Set the Printer to the Envelope Mode
To Cancel the Envelope Mode
Loading Envelopes in the MPF
Envelope #10, DL
Monarch
C5
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Loading Letterhead in the MPF
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267
267
268
268
269
269
269
270
270
271
272
275
275
276
278
278
279
279
279
Using the MPF
Linking Trays
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280
280
Printing, Copying, Scanning, Faxing, and Dell Document
Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
18 Printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tips for Successful Printing
Tips on Storing Print Media
Avoiding Paper Jams
Sending a Job to Print
Canceling a Print Job
Canceling a Job From the Operator Panel
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283
283
283
283
283
284
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11
Canceling a Job From a Computer Running Windows® Operating System
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
284
Duplex Printing
Duplex Printing With Duplex Unit
Using Booklet Print
Using the Stored Print Feature
Overview
Procedures for Printing Stored Print
Printing from USB Memory (USB Direct Print)
Supported File Formats
Inserting and Removing a USB Memory
Printing a PDF/TIFF File in a USB Memory
Printing a JPEG File in a USB Memory
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Printing With Web Services on Devices (WSD)
Adding Roles of Printer Services
Printer Setup
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
Installing a Printer Driver Using the Add Printer Wizard
Printing With Wi-Fi Direct
Setting Up Wi-Fi Direct
Printing via Wi-Fi Direct
Disconnecting Wi-Fi Direct Network
Resetting the Passphrase
Resetting the PIN
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285
285
285
286
286
288
289
290
290
290
291
291
291
292
292
293
293
295
296
296
296
Mobile Printing and Scanning
Android OS
Apple iOS
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing With AirPrint
Setting Up AirPrint on Your Printer
Printing via AirPrint
Printing With Google Cloud Print
. . . . . . . . . . . . . . . . . . . . . . . . . . .
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Preparing to Use the Printer with Google Cloud Print
Enabling Google Cloud Print on the Printer
. . . . . . . . . . . . . . . . . .
Selecting the Version of the Google Cloud Print Service
Registering the Printer to the Google Cloud Print Service
Sharing the Printer Using the Google Cloud Print Service
Canceling Registration to Google Cloud Print
Printing via Google Cloud Print
Mopria Print Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mopria Print Service on Your Printer
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297
297
297
298
298
298
298
298
299
299
300
301
301
301
302
302
12
Contents Template Last Updated - 2/7/2007
Printing via Mopria Print Service
. . . . . . . . . . . . . . . . . . . . . . .
303
Printing a Report Page
Printer Settings
19 Copying
Loading Paper for Copying
Selecting Paper Tray
Preparing a Document
Making Copies From the Document Glass
Making Copies From the DADF
Setting Copy Options
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Operator Panel to Change the Printer Settings
. . . . . . . . . .
Using the Dell Printer Configuration Web Tool to Change the Printer Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quantity
Darken / Lighten
Select Tray
2 Sided Copying
Sharpness
Reduce / Enlarge
Original Size
Original Type
Collation
2-Up
Margin
Auto Exposure
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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303
303
303
303
305
305
305
305
306
307
308
308
308
309
309
310
310
311
311
312
313
314
314
Using the ID Copy
Changing the Default Settings
20 Scanning
Scanning Overview
Tips for Easy Network Scanning
Scanning - With scanner driver
Scanning - Without scanner driver
Scanning to a Computer With a USB Connection
Changing the Location to Save the Scanned Data
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314
315
317
317
317
317
318
318
319
13
Scanning to a Computer Connected With Web Services on Devices (WSD)
Preparations for Scanning Using Web Services on Devices (WSD)
. . . . .
Scanning and Sending Images to the Computer Using Web Services on
Devices (WSD)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . .
319
319
319
Scanning From a Computer Using Web Services on Devices (WSD)
Preparations for scanning from the computer
Scanning from the computer
Scanning Using the TWAIN Driver
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. . . . . . . . . . . . . . . . . . . . . . . . .
Scanning Using the Windows Image Acquisition (WIA) Driver
Scanning With Wi-Fi Direct
Scanning via Wi-Fi Direct
Scanning to a PC or Server via SMB/FTP
Overview
Procedures
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Setting a Login Name and a Password (SMB Only)
Creating a Shared Folder (SMB Only)
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Adding a Scanning Destination to the Printer's Address Book
Sending the Scanned File on the Network Folder
Scanning to a USB Memory
Types of a USB Memory
Procedures
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Specifying a Folder to Save the Scanned Image
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Sending an E-Mail With the Scanned Image
Managing the Scanner
21 Faxing
Specifying the Fax Initial Settings Using the Dell Printer Easy Install
Setting Your Country
Setting the Printer ID
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Preparing the Printer to Send the E-Mail
Setting the DNS Server Address
Setting the Information Necessary to Access the Mail Server
Setting the Administrator's E-mail Address
Adding a New E-Mail Address to the Printer's Address Book
Sending an E-mail With the Scanned File
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Port Settings
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Search Criteria Dialog Box (Windows
Password Setting
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®
only)
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Contents Template Last Updated - 2/7/2007
Setting the Time and Date
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347
Changing the Clock Mode
Setting Sounds
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Speaker Volume
Ringer Volume
Specifying the Fax Settings Options
Changing the Fax Settings Options
Available Fax Settings Options
Advanced Fax Settings
Sending a Fax
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Loading an Original Document
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Adjusting the Document Resolution
Adjusting the Document Contrast
Sending a Fax From Memory
Sending a Fax Manually
Confirming Transmissions
Automatic Redialing
Sending a Delayed Fax
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Sending a Fax from the Driver (Direct Fax)
Example
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347
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348
348
352
354
354
355
356
356
357
357
357
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358
Receiving a Fax
About Receiving Modes
Loading Paper for Receiving Faxes
Receiving a Fax Automatically in the Fax Mode
Receiving a Fax Manually in the Telephone Mode
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Receiving a Fax Automatically in the Telephone / Fax or Ans Machine/Fax
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Receiving a Fax Manually Using an External Telephone (Remote Receive)
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Receiving Faxes Using the DRPD
Receiving Faxes in the Memory
Polling Receive
Automatic Dialing
Speed Dialing
Setting Speed Dial
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Sending a Fax Using Speed Dial
Group Dialing
Setting Group Dial
Editing Group Dial
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Sending a Fax Using Group Dial (Multi-address Transmission)
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Printing a Speed Dial List
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Phone Book
Other Ways to Fax
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Using the Secure Receiving Mode
Using an Answering Machine
Using a Computer Modem
Printing a Report
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Changing Setting Options
22 Dell Document Hub
Registering the User and Signing In to the Dell Document Hub
Registering a New User to the Dell Document Hub
Signing In to the Dell Document Hub
When the Favorite List Screen is Displayed When You Tap the Tile on the Dell
Document Hub Screen
Returning to the Home Screen
Logging Out From the Printer
Searching for and Printing Files
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368
368
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370
370
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371
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Browsing and Printing Files
Searching for the Files in the Selected Cloud Service
Scanning
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Searching for the Location Across the Cloud Services
Searching for the Location in the Selected Cloud Service
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Scanning the Document Using Optical Character Recognition (OCR)
Receiving the Scanned File as an E-Mail
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Receiving the Scanned Image of the Business Card as an E-Mail
23 Printing and Scanning Directly From SharePoint
Registering the SharePoint® Server
Editing the Server URL List
Signing In to the SharePoint
®
Returning to the Home Screen
Browsing and Printing Files
Scanning
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Server
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®
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Contents Template Last Updated - 2/7/2007
Know Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
24 Understanding Your Printer Software
Overview
Dell Printer Hub/Dell Printer Management Tool (for Microsoft
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Status Window (for OS X and Linux)
Status Monitor Widget (for OS X)
Status Monitor Console (for Linux)
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Status Monitor Widget Feature
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Before Installing the Status Monitor Widget
Installing the Status Monitor Widget
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Opening and Closing the Status Monitor Widget
Printer Status Window
Order Window
Preferences
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Status Monitor Console Feature
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Before Installing the Status Monitor Console
Installing the Status Monitor Console
Starting the Status Monitor Console
Printer Selection Window
Printer Status Window
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Dell Supplies Management System Window
Service Tag Window
Settings Window
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®
Windows®)
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387
388
388
389
389
389
390
390
390
392
393
394
394
394
394
395
395
396
397
398
398
Tool Box (for Microsoft
To start the Tool Box
Address Book Editor (for Microsoft® Windows® and OS X)
Types of Address Books
®
Windows®)
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Adding and Editing Entries to the Address Books Using the Address Book
Editor
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ScanButton Manager (for OS X)
User Setup Disk Creating Tool (for Microsoft
App Manager (for Microsoft
Preparing to use the App Manager
Starting the App Manager
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®
Windows®)
®
Windows®)
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Template Last Updated - 2/7/2007 Contents
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403
17
25 User Authentication
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405
Creating and Editing the User Accounts
Creating a New User Account
Editing the User Account
Deleting the User Account
Logging In to the User Account on the Dell Cloud Multifunction Printer | H815dw
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging In Using the Touch Panel
Logging In Using the NFC Authentication Card
Logging Out
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging In to the User Account on the Dell Smart Multifunction Printer | S2815dn
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifying the User Authentication Method
Preparations for Remote Authentication
Logging In for Remote Authentication
Logging In for Local Authentication
Logging Out
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26 Tile Customization
Adding a New Tile
Selecting From the Pre-defined Tiles
Creating a New Tile Including the Job Settings
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405
405
406
406
406
406
407
407
407
407
407
407
408
408
409
409
409
409
27 Using the Server Address Book and Server Phone Book
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing the Printer to Access the External LDAP Server
Starting the Dell Printer Configuration Web Tool
Setting Authentication Type
Setting LDAP Server
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting LDAP User Mapping
Sending an E-mail With the Scanned File Using the E-mail Server Address Book
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a Fax Using the Fax Server Phone Book
28 Using Digital Certificates
Managing Certificates
Preparing to Manage Certificates
Creating and Downloading a Certificate Signing Request (CSR)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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411
411
411
411
412
413
414
414
415
415
415
416
18
Contents Template Last Updated - 2/7/2007
Importing a Digital Certificate
Setting a Digital Certificate
. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . .
Confirming the Settings of a Digital Certificate
Deleting a Digital Certificate
Exporting a Digital Certificate
. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .
416
417
418
418
419
Setting the Features
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the SSL/TLS-use Server Certificate (HTTP/IPP)
Setting SMTP-SSL/TLS Communication
Setting LDAP-SSL/TLS Communication
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2,
EAP-TTLS PAP, EAP-TTLS CHAP)
. . . . . . . . . . . . . . . . . . . . . . .
29 Understanding Printer Messages
Status Codes
Error Messages
30 Specifications
Operating System Compatibility
Power Supply
Dimensions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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419
420
420
420
420
422
425
425
432
435
435
435
435
Memory
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Page Description Language (PDL)/Emulation, Operating System, and Interface
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MIB Compatibility
Environment
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operation
Print Quality Guarantee
Storage
Altitude
Cables
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Specifications
Copy Specifications
Scanner Specifications
Facsimile Specifications
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Template Last Updated - 2/7/2007 Contents
19
Wireless Connection Specifications
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439
Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . 441
31 Maintaining Your Printer
Determining the Status of Supplies
Conserving Supplies
Ordering Supplies
Using Dell Printer Configuration Web Tool
Using Dell Printer Hub or Dell Printer Management Tool for Windows
For OS X
For Linux
Storing Print Media
Storing Consumables
Replacing the Toner Cartridge
Removing the Toner Cartridge
Installing a Toner Cartridge
Replacing the Drum Cartridge
Removing the Drum Cartridge
Installing a Drum Cartridge
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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®
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443
443
443
443
443
443
444
444
444
444
445
445
446
448
448
449
Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller
Removing the Fusing Unit
Installing a Fusing Unit
Removing the Transfer Unit
Installing a Transfer Unit
Removing the Retard Roller in Tray1
Installing a Retard Roller in Tray1
Cleaning the Scanner
Cleaning the DADF Feed Roller
Cleaning Inside the Printer
Moving the Printer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Optional 550-Sheet Feeder
. . . . . . . . . . . . . . . . . . . . . . . . . . .
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. . . . . . .
452
452
453
454
454
455
456
458
459
459
462
464
20
Contents Template Last Updated - 2/7/2007
32 Clearing Jams
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
469
Avoiding Jams
Identifying the Location of Paper Jams
Clearing Paper Jams From the DADF
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
If status code: 005-112, 005-121, or 005-900 appears:
If status code: 005-110 appears:
Clearing Paper Jams From the MPF
Clearing Paper Jams From Tray1
Clearing Paper Jams From the Fusing Unit
If status code: 050-130 appears:
Clearing Paper Jams From the Duplexer
If status code: 050-131 appears:
Clearing Paper Jams From the Regi Roll
If status code: 050-142 appears:
If status code: 050-132 appears:
. . . . . . . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
Clearing Paper Jams From the Optional 550-Sheet Feeder
Clearing Paper Jams From the Trays
If status code 050-134 appears:
If status code 050-133 appears:
. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . .
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469
470
471
471
473
473
477
480
480
483
483
484
484
487
491
494
494
496
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499
33 Troubleshooting Guide
Basic Printer Problems
Display Problems
Printing Problems
Print Quality Problems
The output is too light
Toner smears or print comes off
Random spots/Blurred images
The entire output is blank
Streaks appear on the output
Pitched dots
Vertical blanks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . . . . . . . . . . .
501
501
501
501
502
503
505
506
506
508
509
510
Template Last Updated - 2/7/2007 Contents
21
Mottle
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ghosting
Light-induced fatigue
Fog
Bead-Carry-Out (BCO)
Jagged characters
Banding
Auger mark
Wrinkled/Stained paper
Damage on the leading edge of paper
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . . . . . .
511
512
513
513
514
515
516
516
517
517
Jam/Alignment Problems
The top and side margins are incorrect
Images are skewed
Tray1/Optional 550-Sheet Feeder Misfeed Jam
MPF Misfeed Jam
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
MPF Multi-feed Jam
Noise
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copy Problems
Fax Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scanning Problems
Digital Certificate Problems
Problems With Installed Optional Accessory
Wi-Fi Direct Problems
Scanner Driver/Printer Utility Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . . . . . . . .
518
518
519
519
520
521
521
521
522
522
523
523
525
527
528
528
529
Other Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacting Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
529
529
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .533
22
Dell™ Technical Support Policy
Online Services
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Template Last Updated - 2/7/2007
. . . . . . . . . . . . . . . . . . . . . . . . . .
533
533
Warranty and Return Policy
Recycling Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
533
533
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
New Zealand PTC200 Warnings
USA/Canada Wi-Fi Warnings
. . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . .
533
534
535
Template Last Updated - 2/7/2007 Contents
23
24
Contents Template Last Updated - 2/7/2007
Before Beginning
Notes, Cautions, and Warnings..................................................... 27
1 Dell™ Cloud Multifunction Printer | H815dw
Dell™ Smart Multifunction Printer | S2815dn
User's Guide................................................................................. 31
2 Finding Information..................................................................... 33
3 Product Features......................................................................... 35
4 About the Printer......................................................................... 39
25
26
Notes, Cautions, and Warnings
NOTE:
A NOTE indicates important information that helps you make better use of your printer.
CAUTION:
WARNING:
Information in this document is subject to change without notice.
© 2015 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text:
Active Directory
Bonjour, Macintosh, Mac OS,
trademarks of Apple Inc.;
trademarks or trademarks of Google Inc.;
Incorporated in the United States and/or other countries;
Protected Setup
Hat. Inc. in the U.S. and other countries;
trademark of NXP Semiconductors;
Denso Wave Incorporated;
limitation, either trademarks, service marks or registered trademarks of Box, Inc.;
of EMC Corporation in the United States and/or other countries.;
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
A WARNING indicates a potential for property damage, personal injury, or death.
Dell
and the
DELL
are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;
and
OS X
Android, Google Chrome, Gmail, Google, Google Cloud Print, Google Drive,
,
WPA
, and
WPA2
are trademarks of the Wi-Fi Alliance;
Thinxtream
Dropbox
is a trademark or registered trademark of Dropbox Inc.;
logo are trademarks of Dell Inc.;
are trademarks of Apple Inc., registered in the U.S. and other countries.
Adobe, PostScript
SUSE
is a registered trademark of Novell, Inc., in the United States and other countries;
is a trademark of Thinxtream Technologies Pte. Ltd.;
and
Wi-Fi
Photoshop
and
Wi-Fi Direct
Mopria
Red Hat
Microsoft, Windows, Windows Server, Windows Vista, and
AirPrint
and the
and
are either registered trademarks or trademarks of Adobe Systems
are registered trademarks of the Wi-Fi Alliance;
and
Red Hat Enterprise Linux
Box
RSA
and
is a trademark of the Mopria Alliance.
and the
BSAFE
are either registered trademarks or trademarks
Google Play
are registered trademarks of Red
QR Code
is a registered trademark of
Box
logo are including without
AirPrint
are either registered
Apple,
logo are
Wi-Fi
MIFARE
is a
About License
XML Paper Specification (XPS)
upon which Microsoft is licensing such intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369;
includes software developed by Eric Young (eay@mincom.oz.au);
reserved. This product uses published AES software provided by Dr Brian Gladman under BSD licensing terms;
Copyright (c) 1998-2004 Marti Maria.
As for RSA BSAFE
This printer includes RSA® BSAFE® Cryptographic software from EMC Corporation.
ICC Profile Header
Copyright (c) 1994-1996 SunSoft, Inc.
Rights Reserved
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"),
to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish distribute, sublicense,
and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN
NO EVENT SHALL SUNSOFT, INC. OR ITS PARENT COMPANY BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
: This product may incorporate intellectual property owned by Microsoft Corporation. The terms and conditions
AES
: Copyright (c) 2003, Dr Brian Gladman, Worcester, UK. All rights
ICC Profile (Little cms)
DES
: This product
:
Notes, Cautions, and Warnings
27
Except as contained in this notice, the name of SunSoft, Inc. shall not be used in advertising or otherwise to promote the sale, use or other
dealings in this Software without written authorization from SunSoft Inc.
JPEG Library
Independent JPEG Group's free JPEG software
-------------------------------------------
This package contains C software to implement JPEG image encoding, decoding, and transcoding. JPEG is a standardized compression method
for full-color and gray-scale images.
The distributed programs provide conversion between JPEG "JFIF" format and image files in PBMPLUS PPM/PGM, GIF, BMP, and Targa file
formats. The core compression and decompression library can easily be reused in other programs, such as image viewers. The package is highly
portable C code; we have tested it on many machines ranging from PCs to Crays.
We are releasing this software for both noncommercial and commercial use. Companies are welcome to use it as the basis for JPEG-related
products. We do not ask a royalty, although we do ask for an acknowledgement in product literature (see the README file in the distribution for
details). We hope to make this software industrial-quality --- although, as with anything that's free, we offer no warranty and accept no liability.
For more information, contact jpeg-info@jpegclub.org.
Contents of this directory
-------------------------------------------
jpegsrc.vN.tar.gz contains source code, documentation, and test files for release N in Unix format.
jpegsrN.zip contains source code, documentation, and test files for release N in Windows format.
jpegaltui.vN.tar.gz contains source code for an alternate user interface for cjpeg/djpeg in Unix format.
jpegaltuiN.zip contains source code for an alternate user interface for cjpeg/djpeg in Windows format.
wallace.ps.gz is a PostScript file of Greg Wallace's introductory article about JPEG. This is an update of the article that appeared in the April 1991
Communications of the ACM.
jpeg.documents.gz tells where to obtain the JPEG standard and documents about JPEG-related file formats.
jfif.ps.gz is a PostScript file of the JFIF (JPEG File Interchange Format) format specification.
jfif.txt.gz is a plain text transcription of the JFIF specification; it's missing a figure, so use the PostScript version if you can.
TIFFTechNote2.txt.gz is a draft of the proposed revisions to TIFF 6.0's JPEG support.
pm.errata.gz is the errata list for the first printing of the textbook "JPEG Still Image Data Compression Standard" by Pennebaker and Mitchell.
jdosaobj.zip contains pre-assembled object files for JMEMDOSA.ASM. If you want to compile the IJG code for MS-DOS, but don't have an
assembler, these files may be helpful.
Math Library
Copyright (C) 1993 by Sun Microsystems, Inc. All rights reserved.
Developed at SunPro, a Sun Microsystems, Inc. business.
Permission to use, copy, modify, and distribute this software is freely granted, provided that this notice is preserved.
====================================================
copysignf.c: * Copyright (C) 1993 by Sun Microsystems, Inc. All rights reserved.
math_private.h: * Copyright (C) 1993 by Sun Microsystems, Inc. All rights reserved.
powf.c: * Copyright (C) 1993 by Sun Microsystems, Inc. All rights reserved.
scalbnf.c: * Copyright (C) 1993 by Sun Microsystems, Inc. All rights reserved.
libtiff
Copyright (c) 1988-1997 Sam Leffler
Copyright (c) 1991-1997 Silicon Graphics, Inc.
28
Notes, Cautions, and Warnings
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided
that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names
of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written
permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE,
INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR
PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Zlib
zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.8, April 28th, 2013
Copyright (C) 1995-2013 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from
the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely,
subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a
product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly Mark Adler
jloup@gzip.org madler@alumni.caltech.edu
____________________
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in
applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.
October 2015 Rev. A00
Notes, Cautions, and Warnings
29
30
Notes, Cautions, and Warnings
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