Dell H7228 User Manual

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Page 1

Dell™ Dimension™ 4600C

front door

power button

hard-drive light CD or DVD drive light

On computers with integrated IEEE 1394 connectors.

On computers with integrated PC Card connectors.

SPDIF-out connector

integrated video connector

diagnostic lights (4)

keyboard connector

center/LFE connector

microphone connector

USB 2.0 connectors (6)

breakaway hinge

IEEE 1394 connector*

PC Card connectors (2)**

breakaway hinge

USB 2.0 connectors (2)

headphone connector

parallel connector

mouse connector

surround connector

line-out connector

line-in connector

network adapter connector

optional video card connector (see the setup diagram)

IEEE 1394 connector

www.dell.com | support.dell.com

modem connectors (2)

power connector

voltage selection switch

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the

Tell Me How

help file. To access help files, see page 25.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Pr ecision, Dimension, OptiPlex, DellNet, PowerApp, PowerVault, PowerEdge,

PowerConnect, Axim, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DHP

July 2004 P/N H7228 Rev. A00

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Contents

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Finding Information for Your Computer

. . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer

Connecting the AC Adapter (Japan only) . . . . . . . . . . . . . . . . . . 11

Attaching and Removing the Computer Stand

Setting Up a Printer

Printer Cable Connecting a Parallel Printer Connecting a USB Printer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . 15

Connecting an IEEE 1394 Device (Optional)

Setting Up a Home and Office Network

Connecting to a Network Adapter Network Setup Wizard

Connecting to the Internet

. . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting Up Your Internet Connection

Copying CDs and DVDs

How to Copy a CD or DVD

. . . . . . . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . . . . . 19

Using Blank CD-Rs and CD-RWs Helpful Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . 20

Hyper-Threading

Booting to a USB Device

Turning Off Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . . . . . . . . 21

2 Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Finding Help Information

. . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents 3

Page 4

Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Drive Problems

CD drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Problems writing to a CD-RW drive DVD drive problems Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . 27

E-Mail, Modem, and Internet Problems

Error Messages

General Problems

The computer stops responding A program stops responding A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . 30

A program is designed for an earlier Microsoft operating system

A solid blue screen appears Other software problems Other technical problems General hardware problems

IEEE 1394 Device Problems

Keyboard Problems

Mouse Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . 26

. . . . . . . . . . . . . . . . . . . 27

Windows®

4 Contents

Network Problems

PC Card Problems

Power Problems

Printer Problems

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Sound and Speaker Problems

No sound from speakers No sound from headphones

. . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . . . . 40

Page 5

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . 40

If the screen is blank If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . 41

3 Advanced Troubleshooting

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Dell Diagnostics

Starting the Dell Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Drivers

What Is a Driver? Identifying Drivers Reinstalling Drivers

Restoring Your Operating System

Using Microsoft Using Dell PC Restore by Symantec

Resolving Software and Hardware Incompatibilities

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . . . . . . . . . . . . . . 49

Windows XP System Restore . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . 52

4 Adding Parts

Front and Back View of the Computer. . . . . . . . . . . . . . . . . . . . 53

Front View Back View

Reattaching the Front Door

Opening the Computer Cover

Looking Inside Your Computer

System Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . . . . . 57

. . . . . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Adding PC Cards (Optional)

PC Card Types

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing a PC Card Removing a PC Card

Adding Other Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . 62

. . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . 64

Contents 5

Page 6

Adding or Replacing a Video Card . . . . . . . . . . . . . . . . . . . . . 66

Removing a Video Card Installing a Video Card

. . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . 68

Adding Memory

DDR Memory Overview Installing Memory Removing Memory

Closing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . . . . . 72

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Standard Settings

Viewing Settings System Setup Screens

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

FCC Notices (U.S. Only)

Class A Class B FCC Identification Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

. . . . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . . . . . . 81

. . . . . . . . . 81

. . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . 83

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

6 Contents

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Page 7

Safety Instructions

See your Product Information Guide for safety instructions.

Safety Instructions 7

Page 8

www.dell.com | support.dell.com

8 Safety Instructions

Page 9

Finding Information for Your Computer

What are you looking for? Find It Here

• How to set up my computer

Setup Diagram

• Tips on using Windows

• How to clean my computer

• How to use my mouse and keyboard

• Express Service Code and Service Tag

• Microsoft

Windows® License Label

Tell Me How Help File

Click the

Click

Express Service Code and Product Key Label

Start

button and click

User and system guides Tell Me H o w

Help and Support

and click

These labels are located on your computer.

User’s guides

Finding Information for Your Computer 9

Page 10

What are you looking for? Find It Here

• Latest drivers for my computer

• Answers to technical service and support questions

Dell Support Website — support.dell.com

The Dell Support website provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians,

• Online discussions with other users and technical support

• Documentation for my computer

• Community Forum — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory,

• Customer Care — Contact information, order status, warranty, and

• Downloads — Drivers, patches, and software updates

www.dell.com | support.dell.com

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as

• Reference — Computer documentation, product specifications, and

Windows Help and Support Center

amodem)

and online courses

the hard drive, and the operating system

repair information

white papers

Click the

Start

button and click

Help and Support

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem. Follow the instructions on the screen.

10 Finding Information for Your Computer

Page 11

Setting Up and Using Your Computer

Connecting the AC Adapter (Japan only)

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

Connect the AC adapter to the plug on the AC power cable.

CAUTION: If you decide to connect the green ground wire to an electrical outlet, do not permit contact

between the green ground wire and power leads because electrical shock, fire, or damage to your computer can occur (see the following figure).

If you decide

Connect the metal ground connector to the grounding source on the outlet (see the following figure):

Loosen the grounding source.

Slide the metal ground connector behind the grounding source, and then tighten the grounding source.

Connect the AC power cable to the outlet.

not

to connect the green ground wire to an electrical outlet, go to step 3.

grounding source

metal ground connector

Setting Up and Using Your Computer 11

Page 12

Attaching and Removing the Computer Stand

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Place your computer on a soft surface to prevent scratching the top cover.

To attach the stand:

Rotate the computer to an upside-down position.

Insert the screw into the bottom of the stand.

Align the two tabs and the screw on the stand with the tab holes and screw hole in the bottom of the computer.

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tabs (2)

tab holes (2)

screw

screw hole

12 Setting Up and Using Your Computer

Page 13

Tighten the screw.

Place the computer in the upright position.

To remove the stand:

Turn the computer over so that the stand is at the top.

Loosen the screw and lift the stand away.

Place the computer in a horizontal position until you reattach the stand.

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers.

• Connect the printer to the computer.

• Load paper and install the toner or ink cartridge.

• Contact the printer manufacturer for technical assistance.

Setting Up and Using Your Computer 13

Page 14

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a Parallel Printer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

Complete the operating system setup, if you have not already done so.

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Turn off the computer (see page 21).

NOTICE: For best results, use a 3-m (10-ft) or shorter parallel cable.

Attach the parallel printer cable to the parallel connector on the computer and tighten the

two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.

parallel connector on computer

connector on printer

Turn on the printer and then turn on the computer. If the window appears, click

Install the printer driver if necessary. See the documentation that came with your printer.

14 Setting Up and Using Your Computer

screws (2)

parallel printer cable

Cancel

notches (2)

clips (2)

Add New Hardware Wizard

Page 15

Connecting a USB Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

USB connector on computer

USB connector

USB printer cable

on printer

Setting Up and Using Your Computer 15

Page 16

Connecting an IEEE 1394 Device (Optional)

IEEE 1394 devices can move large amounts of data between computers and peripheral devices and are ideal for use with multimedia devices, such as digital video cameras.

Your computer provides a IEEE 1394 connector on both the front and back panels (see "Front and Back View of the Computer" on page 53 for locations.)

NOTE: The connector can accept six-pin IEEE 1394 devices with the use of an adapter.

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Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

Connect the network cable to the network adapter connector on the back of your computer.

IEEE 1394 connector

IEEE 1394 cable

NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network connection device, such as a

network wall jack.

NOTE: Do not use a network cable with a telephone wall jack.

16 Setting Up and Using Your Computer

Page 17

network wall jack

network adapter connector on computer

network cable

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the click

On the welcome screen, click

Click

NOTE: Selecting the This computer connects directly to the Internet connection method enables the

integrated firewall provided with Windows XP.

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Start

button, point to

Network Setup Wizard

All Programs→ Accessories→ Communications

Checklist for creating a network

, and then

Setting Up and Using Your Computer 17

Page 18

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing phone line. With a DSL connection, you can access the Internet and use your phone on the same line simultaneously.

www.dell.com | support.dell.com

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

New Connection Wizard

MSN Explorer

Start

button and click

AOL

icon on the Windows® desktop.

AOL

icon on your desktop or if you want to set up an

Internet Explorer

appears.

Click

Connect to the Internet

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

service providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a

setup CD, click

Set up my connection manually

• If you have a CD, click

Click

If you selected

Set up my connection manually

instructions on the screen to complete the setup.

NOTE: If you do not know which type of connection to select, contact your ISP.

18 Setting Up and Using Your Computer

Use the CD I got from an ISP

, continue to step 6. Otherwise, follow the

Choose from a list of Internet

Page 19

Click the appropriate option under

click

Use the setup information provided by your ISP to complete the setup.

How do you want to connect to the Internet?

, and then

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 27. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Copying CDs and DVDs

NOTE: Ensure that you follow all copyright laws when you create CDs.

This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive.

The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of the window, and click

How to Copy a CD or DVD

NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for

available software patches at the Sonic support website at support.sonic.com.

RecordNow Help

RecordNow Tutorial

NOTE: Most commercial DVDs have copyright protection and cannot be copied using

Sonic RecordNow.

Click the

Click either the audio tab or the data tab, depending on the kind of CD you are planning

Start

button, point to

All Programs→

Sonic→ RecordNow!→ RecordNow!.

to copy.

Click

Exact Copy

To copy the CD or DVD:

•

If you have one CD or DVD drive

, ensure that the settings are correct and click The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the CD or DVD drive and click

•

If you have two CD or DVD drives

source CD or DVD and click

, select the drive into which you have inserted your

Copy

. The computer copies the data on the CD or DVD to

the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

Setting Up and Using Your Computer 19

Copy

Page 20

Using Blank CD-Rs and CD-RWs

Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project.

www.dell.com | support.dell.com

• You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic RecordNow.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic support website at

support.sonic.com

for additional information.

Hyper-Threading

Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical microprocessor to function as two logical microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft Windows Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.

20 Setting Up and Using Your Computer

XP operating system because Windows XP is optimized to take advantage of

Page 21

To determine if your computer is using Hyper-Threading technology:

Click the

Click

In the

Start

button, right-click

Hardware

and click

Device Manager

My Computer

Device Manager

, and then click

Properties

window, click the plus (+) sign next to the processor type.

If Hyper-Threading is enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through the system setup program. For more information on accessing the system setup program, see page 78. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at

support.dell.com

Booting to a USB Device

NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable,

check the device documentation.

To restart your computer to a USB device such as a memory key or CD-RW drive:

Connect the USB device to a USB connector (see page 54).

Shut down (see page 21) and restart the computer.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft see the Windows desktop. Then shut down your computer through the try again.

NOTE: This changes the boot sequence for one time only. On the next start-up, the computer boots

according to the devices specified in the system setup program.

When the boot device list appears, highlight

The computer restarts to the connected USB device.

Windows® logo appears, continue to wait until you

Start

menu and

USB Flash Device

and press <Enter>.

Turning Off Your Computer

NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating

system shutdown, as described next, rather than by pressing the power button.

NOTE: As an alternative to turning off your computer, you can set your computer to enter standby or

hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in the Windows XP Help and Support Center. To access help files,

see page 25.

Save and close any open files, exit any open programs, click the

Turn Off Computer

In the

Turn off computer

window, click

Tur n off

The computer turns off after the shutdown process finishes.

Start

button, and then click

Setting Up and Using Your Computer 21

Page 22

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22 Setting Up and Using Your Computer

Page 23

Solving Problems

Finding Solutions

Sometimes it is difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 36.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 25.

Get technical assistance from Dell. See page 83.

See page 29.

Solving Problems 23

Page 24

www.dell.com | support.dell.com

See page 40.

See page 39

See page 37.

See page 27

See page 34

See page 33.

See page 26.

See page 35.

See page 38.

See page 29.

See page 30.

24 Solving Problems

See page 27.

See page 30.

Page 25

Finding Help Information

TO ACCESS THE TELL ME HOW HELP FILE —

Click the

Click

TO ACCESS WINDOWS HELP —

Click the

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions shown on the screen.

TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 9.

Start

button and click

User and system guides Tell Me H o w

Start

button and click

Help and Support

and click

User’s guides

Help and Support

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the

battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 79). If the battery still does not work properly, contact Dell (see page 83).

Solving Problems 25

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Drive Problems

CD drive problems

NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect

in the drive or the CD.

ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

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TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate the possibility that the original CD is defective.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 39.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the

CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent the Microsoft recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see page 25.

Problems writing to a CD-RW drive

CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in the Windows XP Help and Support Center. To access help files, see page 25.

Windows® operating system from

26 Solving Problems

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DVD drive problems

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all

DVD drives.

TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.

ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CLEAN THE DISC — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 25.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

Hard drive problems

RUN CHECK DISK —

Click the

Right-click the drive letter (local disk) that you want to scan for errors, and then click

Click the

Under

Click

Start

button and click

Tools

tab.

Error-checking

Start.

, click

My Computer

Check Now

Properties

E-Mail, Modem, and Internet Problems

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is

connected to a digital telephone network.

CHECK THE TELEPHONE LINE CONNECTION — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

Solving Problems 27

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CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.

(Modem Helper is not available on all computers.)

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VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS® —

Click the

Click

Printers and Other Hardware

Click

Phone and Modem Options

Click the

Click the COM port for your modem.

Click

Properties

is communicating with Windows. If all commands receive responses, the modem is operating properly.

TURN OFF CALL WAITING (CATCH-PHONE) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

Click the

Click

Printers and Other Hardware

Click your connection type to highlight it.

Click the

Select the disable code from the drop-down menu (for example, *70).

Click

Apply

Start

button and click

Modems

Start

Dialing Rules

tab.

, click the

Diagnostics

button and click

tab and click

To Disable Call Waiting

and click OK.

Control Panel

tab, and then click

Query Modem

Control Panel.

, and then click

Edit

Phone and Modem Options.

box to place a checkmark in it.

to verify that the modem

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

28 Solving Problems

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ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe.

CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Click the

Click

Select the program you want to remove.

Click the

See the program documentation for installation instructions.

INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.

Start

button and click

Add or Remove Programs

Change or Remove Program

Control Panel

icon.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see page 83).

THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is

too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk.

x:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disc into the drive and try again.

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General Problems

The computer stops responding

TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program stops responding

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END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a CD.

CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with

information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

Click the

Compatibility Wizard

In the welcome screen, click

Follow the instructions on the screen.

30 Solving Problems

Start

button, point to

All Programs→ Accessories

, and then click

Program

Page 31

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other technical problems

GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support Website" on page 9 for more information about the website. See "Dell Technical Support Policy (U.S. Only)" on page 81 for a description of the hardware and software support provided by Dell.

CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see page 83). See "Dell Technical Support Policy (U.S. Only)" on

www.dell.com | support.dell.com

page 81 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

• Your computer locks up, particularly while using a specific device.

• A recently added device does not work.

• A sound card emits noise or demonstrates other problems.

• Unintelligible characters print from the printer.

• The mouse pointer does not move or "stutters" when it moves.

• Messages appear stating that the computer is not operating at maximum performance.

• Errors occur and programs crash for no apparent reason.

• Nothing displays on the monitor.

REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

C HECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL

TROUBLESHOOTING INFORMATION

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

32 Solving Problems

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IEEE 1394 Device Problems

NOTE: Check Windows Explorer to see if your device is listed as a drive.

CHECK THE IEEE 1394 DEVICE — Ensure that the IEEE 1394 device is properly inserted into

the connector.

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® —

Click the

Click If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell (see page 83).

IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact the

IEEE 1394 device manufacturer.

Start

button and click

Printers and Other Hardware

Control Panel

Keyboard Problems

RESTART THE COMPUTER —

• If the mouse is functioning, shut down the computer through the After the computer shuts down, press the power button to restart the computer.

• If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.

Start

menu (see page 21).

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see page 21), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

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Mouse Problems

RESTART THE COMPUTER —

Simultaneously press <Ctrl><Esc> to display the

Ty p e u, press the keyboard arrow keys to highlight press <Enter>.

After the computer turns off, press the power button to restart the computer.

IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER, RECONNECT THE MOUSE CABLE —

Simultaneously press <Ctrl><Esc> to display the

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Ty p e u, press the keyboard arrow keys to highlight press <Enter>.

After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer.

Start the computer.

IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER, REMOVE THE POWER CABLE, AND THEN

RECONNECT THE MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse

appears to be nonfunctional. To make the mouse function properly:

While your computer is on, remove the power cable from the back of the computer.

Connect the mouse to the computer.

Reconnect the power cable.

Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.

Start

menu.

Shut down

Start

menu.

Shut down

Tur n O ff

, and then

CHECK THE MOUSE CABLE —

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Ensure that the cable is firmly connected to the computer.

TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

CHECK THE MOUSE SETTINGS —

Click the

Click

Try adjusting the settings.

34 Solving Problems

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

Page 35

REINSTALL THE MOUSE DRIVER — See page 49.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

Network Problems

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected as shown on page 16.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that no network communication exists. Replace the network cable.

link activity light network integrity light

RESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

PC Card Problems

NOTE: Your computer is designed for 16-bit PCMCIA cards only. Do not use a 32-bit CardBus.

CHECK THE PC CARD — Ensure that the PC Card is properly inserted into the connector.

ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS® — Double-click the Safely Remove Hardware icon

in the Windows taskbar. Ensure that the card is listed.

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IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell (see page 83).

IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL — Contact the PC card manufacturer.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

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ADJUST THE POWER PROPERTIES — Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in the Windows XP Help and Support Center. To access help files, see page 25.

IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic Lights" on page 43.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

• Ensure that the main power cable is securely connected to the system board (see page 61).

• Ensure that the front panel cable is securely connected to the system board (see page 61).

• If the problem persists, contact Dell (see page 83).

IF THE POWER LIGHT IS STEADY AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the microprocessor power cable is securely connected to the system board (see page 61).

• Remove and then reinstall the memory modules (see page 68).

• Remove and then reinstall any cards (see page 62).

• If the problem persists, contact Dell (see page 83).

36 Solving Problems

Page 37

IF THE POWER LIGHT IS BLINKING AMBER — A device might be malfunctioning or incorrectly installed.

• Ensure that the main power cable is securely connected to the system board (see page 61).

• Remove and then reinstall the video card, if applicable (see page 66).

• If the problem persists, contact Dell (see page 83).

ELIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:

• Power extension cables

• Keyboard and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

NOTE: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call

the printer’s manufacturer. See the printer documentation for the correct phone number.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON — See the printer documentation for power button information.

VERIFY THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see page 13).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

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VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS® —

Click the

Click

Printers and Other Hardware

Click

View installed printers or fax printers

If the printer is listed, right-click the printer icon.

Click

Properties, following port(s): following port(s):

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

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Scanner Problems

NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner,

call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

Start

button and click

and then select the

setting is setting is

Control Panel

Ports

tab. For a parallel printer, ensure that the

LPT1 (Printer Port) USB

. For a USB printer, ensure that the

Print to the

CHECK THE CABLE CONNECTIONS —

• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

• Ensure that the scanner cable is firmly connected to the computer and to the scanner.

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT® WINDOWS® —

Click the

Click

Click If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

38 Solving Problems

Start

button and click

Printers and Other Hardware Scanners and Cameras

Control Panel

Page 39

Sound and Speaker Problems

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows® volume setting. If you have

been listening to MP3 songs, ensure that you did not turn the player volume down or off.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ENABLE DIGITAL MODE — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode:

Click the

Click

Click the

Double-click the name of your CD drive.

Click the

Check the

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self-diagnostics. See the speaker documentation for diagnostics instructions.

Start

button, click

Sounds and Audio Devices

Hardware

Properties

Enable digital CD audio for this CD-ROM device

tab.

Control Pane l

, and then click

Sounds, Speech, and Audio Devices

box.

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Page 40

REINSTALL THE AUDIO (SOUND) DRIVER — See page 49.

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 52.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see page 53).

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DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:

Click the

Click

Sounds and Audio Devices

Click the

Double-click the name of your CD drive.

Click the

Uncheck the

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

If the screen is blank

NOTE: See the monitor documentation for troubleshooting procedures.

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the

monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

CHECK THE MONITOR CABLE CONNECTION — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the setup diagram for your computer.

Start

button, click

Hardware

Properties

tab.

Enable digital CD audio for this CD-ROM device

Control Panel

, and then click

Sounds, Speech, and Audio Devices

box.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

40 Solving Problems

Page 41

SWAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective.

TEST THE VIDEO EXTENSION CABLE (IF USED) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

TEST ANOTHER MONITOR — If another monitor is available, connect it to the computer.

CHECK THE DIAGNOSTIC LIGHTS — See page 43.

If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

ADJUST THE WINDOWS® DISPLAY SETTINGS —

Click the

Click

Try different settings for

Start

button and click

Appearance and Themes Display

and click the

Settings

Screen resolution

Control Panel

tab.

and

Color quality.

RESTORE THE RECOMMENDED SETTINGS — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 25.

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Page 42

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42 Solving Problems

Page 43

Advanced Troubleshooting

Diagnostic Lights

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 57). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

Light Pattern Problem Description Suggested Resolution

The computer is in a normal off condition or a possible pre-BIOS failure has occurred.

A B C D

= yellow

= green

= off

Verify that the computer is plugged into a working electrical outlet and that you have pressed the power button.

Advanced Troubleshooting 43

Page 44

Light Pattern Problem Description Suggested Resolution

A B C D

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A B C D

Memory modules are detected, but a memory failure has occurred.

A possible expansion card failure has occurred.

• If you have one memory module installed, reinstall it (see page 68) and restart the computer.

• If you have two or more memory modules installed, remove the modules, reinstall one module see page 68), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see page 68).

• If the problem persists, contact Dell (see page 83).

Determine if a conflict exists by removing a card (not the video card) (see page 65) and then restarting the computer.

If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 52).

If the problem persists, contact Dell (see page 83).

= yellow

= green

= off

44 Advanced Troubleshooting

Page 45

Light Pattern Problem Description Suggested Resolution

A possible video card failure has occurred.

A B C D

A possible floppy or hard drive failure has occurred.

• If the computer has a video card, remove the card and reinstall it (see page 66), and restart the computer.

• If the problem still exists, install a video card that you know works and restart the computer.

• If the problem persists or the computer has integrated video, contact Dell (see page 83).

Reseat all power and data cables and restart the computer.

A B C D

A possible USB failure has occurred. Reinstall all USB devices, check cable

connections, and then restart the computer.

A B C D

= yellow

= green

= off

No memory modules are detected.

• Reinstall all memory modules (see page 68) and restart the computer.

• To eliminate the possibility of a faulty memory connector, remove all memory modules (see page 68), reinstall one memory module (if the computer supports a single module), and then restart the computer. If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error.

Advanced Troubleshooting 45

Page 46

Light Pattern Problem Description Suggested Resolution

A B C D

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A B C D

= yellow

= green

= off

Memory modules are detected, but a memory configuration or compatibility error exists.

Other failure has occurred.

The computer is in a normal operating condition after POST.

• Ensure that there are no special memory module/memory connector placement requirements (see page 68).

• Verify that the memory modules that you are installing are compatible with your computer (see page 68).

• If the problem persists, contact Dell (see page 83).

• Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 61).

• If the problem persists, contact Dell (see page 83).

None.

Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 23 and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

• Perform express, extended, or custom tests on one or all devices

• Select tests based on a symptom of the problem you are having

• Choose how many times a test is run

• Display test results

• Suspend testing if an error is detected

• Access online help information that describes the tests and devices

46 Advanced Troubleshooting

Page 47

• Receive status messages that tell you whether tests completed successfully

• Receive error messages if problems are detected

Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other

computers can result in error messages.

Shut down and restart the computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft see the Windows desktop. Then shut down your computer through the try again.

When the boot device list appears, highlight

When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 47).

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the option you want.

NOTE: The Service Tag number for your computer is located at the top of each test screen.

Option Function

Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires

no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test Performs a thorough check of devices. This test typically takes an hour or more and

requires you to answer questions periodically.

Custom Test Tests a specific device. You can customize the tests you want to run.

Symptom Tree Lists the most common symptoms encountered and allows you to select a test based

on the symptom of the problem you are having.

Windows® logo appears, continue to wait until you

Start

menu and

Boot to Utility Partition and press <Enter>.

Main Menu

screen appears, click the button for the

If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 83).

Advanced Troubleshooting 47

Page 48

If you run a test from the described in the following table for more information.

Tab Function

Results Displays the results of the test and any error conditions encountered.

Errors Displays error conditions encountered, error codes, and problem description.

Help Describes the test and may indicate requirements for running the test.

Configuration Displays your hardware configuration for the selected device.

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Parameters Allows you to customize the test by changing the test settings.

Close the test screen to return to the restart the computer, close the

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Many drivers, such as the keyboard driver, come with your Microsoft system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.

Custom Test

The Dell Diagnostics obtains your configuration information for all devices from the system setup program, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Main Menu

Symptom Tree

Main Menu

screen.

option, click the applicable tab

screen. To exit the Dell Diagnostics and

Windows® operating

Identifying Drivers

Click the

In the

48 Advanced Troubleshooting

Start

Control Panel

Performance and Maintenance

System Properties

button and click

window, under

window, click the

Control Panel

Pick a Category

window, click

Hardware

, click

Performance and Maintenance

System

tab.

Page 49

Click

Device Manager

In the

Device Manager

point (a yellow circle with a [

window, scroll down the list to see if any device has an exclamation

) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website provides approved drivers for Dell™ computers. If you install drivers

obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

To use Device Driver Rollback:

Click the

In the

Click

In the and click

Click the

Click

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 49) to return your computer to the operating state that existed before you installed the new driver.

Start

button and click

Control Panel

window, under

Control Panel

Performance and Maintenance

System Properties

Device Manager

Properties

Drivers

tab.

Roll Back Driver

window, click the

window, right-click the device for which the new driver was installed

Pick a Category

window, click

Hardware

, click

Performance and Maintenance

System

tab.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

Advanced Troubleshooting 49

Page 50

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page 10.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or

recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not

work if you set your Dell™ computer to the Windows Classic view.

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Creating a Restore Point

Click the

Click

System Restore

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see page 50) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files

and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Ensure that

Click a calendar date to which you want to restore your computer.

Select a Restore Point

The points. All calendar dates with available restore points appear in boldface type.

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Start

button and click

Help and Support

Start

button, point to

All Programs→

Restore my computer to an earlier time

screen provides a calendar that allows you to see and select restore

Accessories→

System Tools

is selected and click

, and then click

Click

Restoration Complete

The then the computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

50 Advanced Troubleshooting

screen appears after System Restore finishes collecting data and

Page 51

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open

programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

System Restore

Click

Start

button, point to

Undo my last restoration

All Programs→ Accessories→ System Tools

and click

, and then click

Using Dell PC Restore by Symantec

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications

or drivers installed after you received your computer. If possible, back up the data before using PC Restore.

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

Immediately upon seeing the blue bar, press <Ctrl><F11>.

www.dell.com

If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then restart the computer again.

—

including data files—are

appears at the top of the screen.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

Confirm

Restore

The restore process takes approximately 6–10 minutes to complete.

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

Finish

to reboot the computer.

Yes

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

Click

System Restore

The

After the computer restarts, click OK.

screen appears and the computer restarts.

Advanced Troubleshooting 51

Page 52

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button and click

Control Pane l

Performance and Maintenance

System

System Restore

tab.

Turn off System Restore

is unchecked.

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Resolving Software and Hardware Incompatibilities

Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

Click the

Click

Performance and Maintenance

Click the

In the

Device Manager

Conflicts are indicated by a yellow exclamation point ( red

if the device has been disabled.

Double-click any conflict to display the

If an IRQ conflict exists, the devices that share the device's IRQ.

Resolve conflicts by reconfiguring the devices or removing the devices from the

Device Manager

To use the Windows XP Hardware Troubleshooter:

Click the

Ty p e

hardware troubleshooter

Click

Hardware Troubleshooter

In the

Hardware Troubleshooter

computer

Start

button and click

Hardware

tab and click

Start

button and click

, and click

Control Panel

and click

Device Manager

System

list, check for conflicts with the other devices.

) beside the conflicting device or a

Properties

Device

status area in the

Help and Support

in the

Search Results

list, click

I need to resolve a hardware conflict on my

window.

Properties

window reports the cards or

field and click the arrow to start the search.

list.

52 Advanced Troubleshooting

Page 53

Adding Parts

Front and Back View of the Computer

Front View

NOTE: The front-panel door does not close when you are using certain PC Cards or IEEE 1394, USB, or

headphone connectors.

Adding Parts 53

Page 54

1 breakaway hinges (2) To prevent damage to your computer, the front door is designed to "break away" if it is

opened too far. To reattach the front door, see page 57.

2 IEEE 1394 connector Attach high-speed serial multimedia devices, such as digital video cameras.

(This feature is only available on computers with an optional IEEE 1394 connector.)

3 CD or DVD

drive-activity light

4 PC Card connectors (2) Connect a PC Card into any of the PC Card connectors (available on computers with a

5 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as

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The drive activity light is on when the computer reads data from the CD or DVD drive.

PC Card option). Use the PC Card connectors for 16-bit PCMCIA cards only. Do not use a 32-bit CardBus.

joysticks or cameras.

It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

NOTICE: This computer supports the use of a USB hub. However, do not connect two or

more USB hubs to a USB connector. Doing so may cause the computer to unexpectedly restart.

NOTE: If you attach a USB device that was not included in your original computer order,

you may need to install a specific driver to make the device work. Check the documentation that came with the device or contact the USB device manufacturer for more information.

6 headphone connector Use the headphone connector to attach headphones and most kinds of speakers.

7 hard-drive activity light The hard-drive activity light is on when the computer reads data from or writes data to

the hard drive. The light might also be on when devices such as your CD player are operating.

8 power button Press to turn on the computer.

NOTICE: To avoid losing data, do not use the power button to turn off the computer.

Instead, perform an operating system shutdown.

9 front-panel door Open the door to use the front-panel connectors.

NOTE: The front door is removable; if you remove it or accidentally knock it off its hinges,

it snaps back in place. For instructions on how to reattach the door, see page 57.

54 Adding Parts

Page 55

Back View

NOTE: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps

back in place. For instructions on how to reattach the door, see page 57.

15 14

Adding Parts 55

Page 56

1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB

printer, plug it into a USB connector.

2 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any

attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

3 surround connector Use the black surround connector to attach multichannel-capable speakers.

(On computers with a sound card, use the connector on the card.)

4 line-out connector Use the green line-out connector to attach headphones and most speakers with

integrated amplifiers.

(On computers with a sound card, use the connector on the card.)

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5 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette

player, CD player, or VCR.

(On computers with a sound card, use the connector on the card.)

6 network adapter

connector

To attach your computer to a network or modem, connect one end of a network cable to either a network jack or your network device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

network jack modem jack

7 optional video card

connector

8 modem connectors (2) Use the modem connector to connect your computer to the Internet.

9 power connector Insert the power cable.

10 voltage selection switch

(may not be available on all computers)

11 IEEE 1394 connector Attach high-speed serial multimedia devices, such as digital video cameras.

Plug the cable from your monitor into the video card connector.

(This feature is only available on computers with an optional video card.)

Your computer is equipped with either an auto-sensing voltage selector or a manual voltage selection switch. See the safety instructions information in your Product Information Guide for more information.

(This feature is only available on computers with an optional IEEE 1394 connector.)

56 Adding Parts

Page 57

12 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as

printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

13 microphone connector Use the pink microphone connector to attach a personal computer microphone for

voice or musical input into a sound or telephony program.

14 center/LFE connector Use the yellow center/LFE connector (available on computers with integrated sound)

to attach your subwoofer.

(On computers with a sound card, use the connector on the card.)

15 keyboard connector If you have a standard keyboard, plug it into the purple keyboard connector. If you have

a USB keyboard, plug it into a USB connector.

16 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic

code. For more information, see page 43.

17 integrated video

connector

18 SPDIF-out connector Use this connector to provide a digital audio signal to amplifiers, a mini-disc, and other

If this connector has a protective cap over it, then your computer has the optional video card installed. If this connector does not have a protective cap over it, plug the cable from your monitor into the blue connector.

SPDIF-in compatible equipment.

Reattaching the Front Door

To prevent damage to your computer, the front door is designed to "break away" if it is opened too far. To reattach the front door:

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

Start

menu (see page 21).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

NOTE: The top hinge arm clicks when it is moved to the closed position—the bottom hinge arm does not.

Move the hinge arms to the closed position.

Adding Parts 57

Page 58

Align the two clips on the inside of the front door with the two hinge arms.

Press inward on the front door until it clips to both hinge arms.

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hinge arms (2) in closed position

front-door clips (2)

Opening the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

58 Adding Parts

front door

Start

menu (see page 21).

Page 59

Remove the computer stand, if it is attached (see page 12).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk

top space.

Locate the

two

release buttons shown in the illustration. Then press the

two

release buttons as

you lift the cover.

NOTICE: Open the cover slowly to ensure that you do not damage any cables.

Raise the back of the cover, and pivot it toward the front of the computer.

NOTE: Make sure that the computer is oriented with the cable security tab on top, as shown in

the illustration.

cable security tab

back of computer

release buttons (one on each side)

Adding Parts 59

Page 60

Looking Inside Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently

disconnect cables from the system board.

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heat sink and blower assembly

CD or DVD drive

hard drive

system board

60 Adding Parts

card slots

power supply

Page 61

System Board

battery socket (BATTERY) page 79

CD drive connector (IDE2)

password jumper (PWD1) page 78

main power connector (POWER)

microprocessor fan connector (FAN)

microprocessor connector (CPU)

microprocessor power connector (12VPOWER)

telephony voice modem connector (MODEM)

front panel switch connector (FRONTPANEL)

hard drive connector (IDE1)

serial ATA connector (SATA1)

standby power light (AUX_PWR)

memory module connectors (DDR_A0, DDR_B0) page 68

video card connector (AGP)

PCI1 card connector (PCI2) page 65

CD audio connector (CD IN)

front panel audio cable connector (FRONTAUDIO)

back of computer

Adding Parts 61

Page 62

Adding PC Cards (Optional)

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

You can add PC Cards to computers with integrated PC Card connectors.

PC Card Types

NOTE: "Type" of card refers to its thickness, not its functionality.

The PC Card slot has two connectors that support the following four combinations of cards.

NOTE: Your computer is designed for either 5-V or 3.3-V 16-bit PCMCIA cards. Some cards are keyed for

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3.3 V only but will not fit into the PC slot. Cards are keyed to prevent incorrect insertion into the slot. If card orientation is not clear, see the documentation supplied with the card.

• A single Type I or Type II card (using either the upper or lower PC Card connector)

• One Type I card and one Type II card (using either connector)

• Two Type I cards or two Type II cards

• One Type III card (using the lower connector)

Both PC Card connectors support extended PC Cards.

62 Adding Parts

Page 63

Installing a PC Card

NOTE: The length of some PC Cards may prevent the front-panel door from closing.

PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot, and the cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation supplied with the card.

Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.

NOTE: A PC Card is not a bootable device.

Insert the card into the slot, and press firmly until the card is completely seated in the internal

PC Card connector.

If you encounter too much resistance when you insert the card, do not force the card. Check the card's orientation, and try again.

Your computer recognizes most PC Cards and automatically loads the appropriate device driver for use with the computer. If the configuration program tells you to load the manufacturer's drivers, install them with the CD that accompanied the PC Card.

Adding Parts 63

Page 64

Removing a PC Card

NOTICE: Use the PC Card configuration utility on the taskbar to select and stop a card from functioning

before you remove it from the computer. If you do not remove the card in the configuration utility, you could lose data from open programs.

NOTE: Press the button with the upper dot to eject the top card and the button with the lower dot to eject

the bottom card.

NOTICE: Do not attempt to eject a card by pulling its dongle, if one is attached.

ress the eject button, and gently remove the card.

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64 Adding Parts

Page 65

Adding Other Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTICE: You must use low-profile cards for your computer. A full-size card can cause damage to the

computer or the card.

The computer’s card connectors allow you to install different types of devices such as modems and network adapters.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

Remove the computer stand (see page 12).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Open the computer cover (see page 58).

Press the lever on the retention arm and raise the retention arm.

If you are installing a new card, remove the filler bracket to create an empty card-slot opening.

If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

Start

menu (see page 21).

Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

CAUTION: Some network adapters automatically start the computer when they are connected to a

network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Insert the card into the card connector.

If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the riser board.

Lower the retention arm and press it into place, securing the card(s) in the computer.

Adding Parts 65

Page 66

Reconnect any cables that you previously removed.

Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent

the computer cover from closing properly or cause damage to the equipment.

Close the computer cover (see page 72).

Attach the computer stand (see page 12).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

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Connect your computer and devices to electrical outlets, and turn them on.

Install any drivers required for the card as described in the card documentation.

Adding or Replacing a Video Card

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located

in the Product Information Guide.

NOTE: You must use low-profile cards for your computer. A full-size card can cause damage to the

computer or the card.

Your Dell™ computer provides a connector for an AGP card.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

Start

menu (see page 21).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

Remove the computer stand (see page 12).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Open the computer cover (see page 58).

66 Adding Parts

Page 67

Removing a Video Card

Remove the filler bracket by raising the hinged lever and sliding the filler bracket up.

hinged lever

filler bracket

Press the card lever toward the PCI connector.

Pull the card up and out of the card clip.

notch

lever

tab

card clip

AGP connector

PCI connector

back of computer

Adding Parts 67

Page 68

Installing a Video Card

NOTE: If you purchased the optional video card, ensure that you connected your monitor cable to the

correct video connector.

NOTICE: You must use low-profile cards for your computer. A full-size card can damage the computer or

the card.

To add or replace the card, press the card lever toward the PCI connector and gently press the

card into the AGP connector until it clicks into place.

Release the card lever, ensuring that the tab fits into the notch on the front end of the card.

Secure the card by lowering the hinged lever on the back panel.

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Close the computer cover (see page 72).

Attach the computer stand (see page 12).

Connect the monitor cable to the card’s video connector.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Adding Memory

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 74.

NOTE: DDR 333 memory operates at 320-MHz when used with an 800-MHz front-side bus.

DDR Memory Overview

DDR memory modules should be installed in purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you should install it in the appropriate connector. If the DDR memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.

NOTE: Always install DDR memory modules in the order indicated on the system board.

68 Adding Parts

pairs of matched memory size

. This means that if you

Page 69

The recommended memory configurations are:

• Install a pair of matched memory modules in connectors DDR_A0 and DDR_B0

• Do not install ECC memory modules.

• Be sure to install a single memory module in DDR_A0 or the connector closest to the processor before you install modules in the other connectors.

NOTICE: If you remove your original memory modules from the computer during a memory upgrade,

keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You should install your original memory modules in pairs in connectors DDR_A0

If possible, do not pair an original memory module with a new memory module. Otherwise, your computer

may not function at optimal performance.

NOTE: Memory purchased from Dell is covered under your computer warranty.

and DDR_B0.

Installing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

Remove the computer stand (see page 12).

Start

menu (see page 21).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Open the computer cover (see page 58).

Adding Parts 69

Page 70

Press out the securing clip at each end of the memory module connector.

memory connector closest to microprocessor

securing clips (2)

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Align the notch on the bottom of the module with the crossbar in the connector.

NOTICE: To avoid damage to the memory module, press the module straight down into the connector

while you apply equal force to each end of the module.

Insert the module into the connector until the module snaps into position.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

connector

notch

memory module

cutouts (2)

crossbar

70 Adding Parts

Page 71

Close the computer cover (see page 72).

Attach the computer stand (see page 12).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Right-click the

Click the

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

My Computer

General

tab.

icon and click

Properties

Removing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

NOTE: Memory purchased from Dell is covered under your computer warranty.

Shut down the computer through the

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

Remove the computer stand (see page 12).

Start

menu (see page 21).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

before opening the cover.

Open the computer cover (see page 58).

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Adding Parts 71

Page 72

Closing the Computer Cover

Ensure that all cables are connected, and fold cables out of the way.

Gently pull the power cables toward you so that they do not get caught underneath the drives.

Ensure that no tools or extra parts are left inside the computer.

Close the cover:

Pivot the cover down.

Press down on the right side of the cover until it closes.

Press down on the left side of the cover until it closes.

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Ensure that both sides of the cover are locked. If not, repeat step 3.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

72 Adding Parts

Page 73

Appendix

Specifications

Microprocessor

Microprocessor type Intel

L1 cache 8 KB first-level

L2 cache 256-KB, 512-KB, or 1-MB pipelined-burst, eight-way set

System Information

System chip set Intel 865G

DMA channels four

Interrupt levels 24 APIC mode

System BIOS chip 4 Mb (512 KB)

System clock 400-, 533-, or 800-MHz data rate

Expansion Bus

Bus types PCI and AGP

Bus speed PCI: 33 MHz

AGP AGP 1X, 4X, 8X

AGP connector one low profile

AGP connector size 172 pins

AGP connector data width (maximum)

AGP video bus protocols 4x modes at 1.5 V

PCI connectors one low profile

PCI connector size 120 pins

PCI connector data width (maximum)

Pentium® 4

associative, write-back SRAM

32 bits

Appendix 73

Page 74

Memory

Architecture DDR SDRAM

Memory connectors two

Memory capacities 128-, 256-, 512-MB, and 1-GB non-ECC DDR SDRAM

Minimum memory 256 MB

Maximum memory 2 GB

Memory type 333-MHz DDR SDRAM (non-ECC)

Drives

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Externally accessible one slimline optical bay

Internally accessible one bay for 1-inch–high IDE hard drive

Ports and Connectors

Externally accessible:

Parallel

IEEE 1394

Video

Keyboard

Mouse

USB

Headphone

Audio

Network

Internally accessible:

Primary IDE channel

Secondary IDE channel

Serial ATA

one slimline 3.5-inch bay

25-pin connector (bidirectional)

two 4-hole, unpowered connectors

15-pin connector

6-pin mini-DIN connector or USB connector

two front-panel and six back-panel USB 2.0-compliant connectors

front-panel miniature connector for line-out

five back miniature connectors for line-in, line-out, microphone, and surround and center/LFE channel

RJ-45 connector

40-pin connector on PCI local bus

one 7-pin connector

Video

Video controller Intel-integrated AGP graphics (low-profile AGP video card

74 Appendix

also supported) - 4X and 8X

Page 75

Audio

Audio controller ADI 1980

Network

Network controller integrated 10/100 Ethernet

Controls and Lights

Power control push button

Power light green light on power button—blinking green in sleep state;

solid green for power-on state

Hard-drive access light green

Diagnostic code lights four bicolor (amber and green) located on back panel

Power

DC power supply:

Wattage

Heat dissipation

Voltage (see the

for important voltage setting

Guide

information)

Backup battery 3-V CR2032 coin cell

Product Information

160 W

546 BTU (fully loaded computer without monitor)

90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for Japanese computers

Physical

Height x Width x Depth

(With stand)

Weight 7.43 kg (16.4 lb)

32.3 x 9.5 x 35.6 cm (12.7 x 3.8 x 14.0 inches)

33.8 x 18.0 x 35.6 cm (13.3 x 7.1 x 14.0 inches)

Appendix 75

Page 76

Environmental

Temperature:

Operating

Storage

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating

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Storage

Maximum shock:

Operating

Storage

Altitude:

Operating

Storage

10° to 35°C (50° to 95°F)

NOTE: At 35°C (95°F), the maximum operating altitude

is 914 m (3000 ft).

–40° to 65°C (–40° to 149°F)

0.25 G at 3 to 200 Hz at 1/2 octave/min

0.5 G at 3 to 200 Hz at 1/2 octave/min

bottom half-sine pulse with a change in velocity of

50.8 cm/sec (20 inches/sec)

23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec)

–15.2 to 3048 m (–50 to 10,000 ft)

NOTE: At 35°C (95°F), the maximum operating altitude is

914 m (3000 ft).

–15.2 to 10,670 m (–50 to 35,000 ft)

76 Appendix

Page 77

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain

changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

Appendix 77

Page 78

Viewing Settings

Turn on (or restart) your computer.

When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft

System Setup Screens

The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas:

• Title — The box at the top of all screens that lists the computer name.

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• Computer data — Two boxes below the title box that display your computer processor, L2 cache, service tag, and the version number of the BIOS.

• Options — A scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security features.

Fields to the right of the option titles contain settings or values. The fields that you can change appear bright on the screen. The fields that you cannot change (because they are set by the computer) appear less bright. When < press <Enter> to access a popup menu of additional options.

• Key functions — A line of boxes across the bottom of all screens that lists keys and their functions within system setup.

• Help — Press <F1> for information on the option that is selected (highlighted).

Windows® desktop. Then shut down your computer and try again.

Enter

> appears to the right of an option title,

Clearing Forgotten Passwords

If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).

78 Appendix

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE: This process erases both the system and setup passwords.

Shut down the computer (see page 21).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

Remove the computer stand (see page 13).

Open the computer cover (see page 58).

Page 79

Locate jumper PSWD on the system board (see page 61) and remove the jumper plug.

Close the computer cover (see page 72), plug your computer into an electrical outlet, and turn on the computer.

The existing password(s) will be erased.

Shut down the computer (see page 21).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Turn off any attached devices and disconnect them from their electrical outlets.

Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

Open the computer cover (see page 58).

Reconnect the jumper plug to jumper PSWD (see page 61).

Close the computer cover (see page 72).

Attach the computer stand (see page 12).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Turning on your computer with the PSWD jumper installed reenables the password feature.

Replacing the Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions

located in the Product Information Guide.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the

same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

To replace the battery:

Record all the screens in the system setup program (see page 78) so that you can restore the correct settings in step 14.

Shut down the computer through the

Start

menu (see page 21).

Appendix 79

Page 80

Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it

from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.

Remove the computer stand (see page 12).

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet

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before opening the cover.

Open the computer cover (see page 58).

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted

metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

Locate the battery socket (see page 61).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system

board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt,

nonconducting object such as a plastic screwdriver.

Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.

80 Appendix

battery battery socket (BATTERY)

Close the computer cover.

Attach the computer stand (see page 12).

Page 81

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into

the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Enter the system setup program (see page 78) and restore the settings you recorded in step 1.

Properly dispose of the old battery (see the

Product Information Guide

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at

support.dell.com

Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

. Additional technical support options may be available for purchase.

. Support for third-party software and peripherals is provided by the original

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software program that is installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

Appendix 81

Page 82

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell

www.dell.com | support.dell.com

could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

all

labels carry an FCC

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

82 Appendix

Page 83

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

• Model number: DHP

Company name:

Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

premiersupport.dell.com

• medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

(technical support)

(technical support for educational, government, healthcare, and

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

Appendix 83

Area Codes,

Page 84

Country (City) International Access Code Country Code City Code

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

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Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Bahamas General Support

Website: www.dell.com.ar

E-mail: us_latin_services@dell.com

E-mail for desktop and portable computers: la-techsupport@dell.com

E-mail for servers and EMC: la_enterprise@dell.com

Customer Care

Tech Support

Tech Support Services

Sales

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

For servers and storage

For desktop and portable computers

Customer Care

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0-800-444-0730

toll-free: 0-800-444-0733

toll-free: 0-800-444-0724

0-810-444-3355

toll-free: 800-1578

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-505-095

toll-free: 1-800-733-314

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

84 Appendix

Page 85

Country (City) International Access Code

Department Name or Service Area,

Website and E-Mail Address Country Code City Code

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Technical Support Fax

Customer Care

Corporate Sales

Fax

Switchboard

Bermuda General Support

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support

Technical Support Fax

Customer Care Fax

Sales

British Virgin Islands General Support

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Cayman Islands General Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-534-3066

02 481 92 88

02 481 92 95

02 713 15 .65

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

18664403355

1-800-805-7541

Appendix 85

Page 86

Country (City) International Access Code Country Code City Code

Chile (Santiago)

Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

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Department Name or Service Area,

Website and E-Mail Address

Sales, Customer Support, and Technical Support

Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Technical Support Fax

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (servers and storage)

Technical Support (projectors, PDAs, printers, switches, routers, and so on)

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1230-020-4823

818 1350

toll-free: 800 858 2969

toll-free: 800 858 0950

toll-free: 800 858 0960

toll-free: 800 858 2920

Customer Advocacy

Customer Advocacy Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Colombia General Support

Costa Rica General Support

toll-free: 800 858 2060

592 818 1308

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2572

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

86 Appendix

Page 87

Country (City) International Access Code Country Code City Code

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Technical Support Fax

Customer Care

Customer Care Fax

Switchboard

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Switchboard Fax (Relational)

Switchboard (Home/Small Business)

Switchboard Fax (Home/Small Business)

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 2186 27 27

02 2186 27 28

02 2186 27 11

02 2186 27 14

02 2186 27 11

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

Appendix 87

Page 88

Country (City) International Access Code Country Code City Code

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

www.dell.com | support.dell.com

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

88 Appendix

Page 89

Country (City) International Access Code Country Code City Code

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Greece

International Access Code: 00

Country Code: 30

Grenada General Support

Guatemala General Support

Guyana General Support

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

00800-44 14 95 18

00800-44 14 00 83

2108129810

2108129811

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

Appendix 89

Page 90

Country (City) International Access Code Country Code City Code

Hong Kong

International Access Code: 001

Country Code: 852

www.dell.com | support.dell.com

India Technical Support

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.ap.dell.com

E-mail: apsupport@dell.com

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Sales

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/Sales Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

2969 3188

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3155

1600 33 8045

1600 33 8044

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

90 Appendix

Page 91

Country (City) International Access Code Country Code City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

Appendix 91

Page 92

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

www.dell.com | support.dell.com

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension™ and Inspiron™)

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers)

Technical Support outside of Japan (PDAs, projectors, printers, routers)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Seoul, Korea)

Customer Service (Penang, Malaysia)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

toll-free: 080-200-3800

toll-free: 080-200-3600

toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

92 Appendix

Page 93

Country (City) International Access Code Country Code City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support (Dimension and Inspiron)

Technical Support (PowerEdge and PowerVault)

Customer Service

Transaction Sales

Corporate Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

3420808075

toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00

toll-free: 0800 582

604 633 4949

toll-free: 0800 581

toll-free: 1 800 88 0193

toll-free: 1 800 88 1306

toll-free: 1800 88 1386

04 633 4949

toll-free:1800888202

toll-free:1800888213

Appendix 93

Page 94

Country (City) International Access Code Country Code City Code

Mexico

International Access Code: 00

Country Code: 52

www.dell.com | support.dell.com

Montserrat General Support

Netherlands Antilles General Support

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support

Customer Technical Support

Sales

Customer Service

Main

Website: support.euro.dell.com

Technical Support

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Technical Support (for desktop and portable computers)

Technical Support (for servers and storage)

Home and Small Business

Government and Business

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

toll-free: 1-866-278-6822

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 443 563

0800 505 098

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

94 Appendix

Page 95

Country (City) International Access Code Country Code City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Pan am a General Support

Peru General Support

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Puerto Rico General Support

St. Kitts and Nevis General Support

Website: support.euro.dell.com

E-mail Support (portable computers):

nor_nbk_support@dell.com

E-mail Support (desktop computers):

nor_support@dell.com

E-mail Support (servers):

nordic_server_support@dell.com

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Website: support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545

toll-free: 1-877-441-4731

Appendix 95

Page 96

Country (City) International Access Code Country Code City Code

St. Lucia General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore)

International Access Code: 005

Country Code: 65

www.dell.com | support.dell.com

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Technical Support (Dimension and Inspiron)

Technical Support (Optiplex, Latitude, and Precision)

Technical Support (PowerEdge and PowerVault)

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Gold Queue

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-882-1521

toll-free: 1-877-270-4609

toll-free: 1800 394 7430

toll-free: 1800 394 7488

toll-free: 1800 394 7478

604 633 4949

toll-free: 800 6011 054

toll-free: 800 6011 053

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83

96 Appendix

Page 97

Country (City) International Access Code Country Code City Code

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: swe_support@dell.com

E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com

E-mail Support for OptiPlex: Swe_kats@dell.com

E-mail Support for Servers: Nordic_server_support@dell.com

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Employee Purchase Program (EPP) Support

Technical Support Fax

Sales

Website: support.euro.dell.com

E-mail: Tech_support_central_Europe@dell.com

E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)

Technical Support (Corporate)

Customer Care (Home and Small Business)

Customer Care (Corporate)

Fax

Switchboard

Technical Support (portable and desktop computers)

Technical Support (servers and storage)

Corporate Sales

Technical Support (Optiplex, Latitude, and Precision)

Technical Support (PowerEdge and PowerVault)

Customer Service (Penang, Malaysia)

Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

08 590 05 199

08 590 05 642

08 587 70 527

20 140 14 44

08 590 05 594

08 590 05 185

0844 811 411

0844 822 844

0848 802 202

0848 821 721

022 799 01 90

022 799 01 01

toll-free: 00801 86 1011

toll-free: 00801 60 1256

toll-free: 00801 651 227

toll-free: 1800 0060 07

toll-free: 1800 0600 09

604 633 4949

toll-free: 0880 060 09

Appendix 97

Page 98

Country (City) International Access Code Country Code City Code

Trinidad/Tobago General Support

Turks and Caicos Islands General Support

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

www.dell.com | support.dell.com

Uruguay General Support

Website: support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

Technical Support (direct/PAD and general)

Global Accounts Customer Care

Home and Small Business Customer Care

Corporate Customer Care

Preferred Accounts (500–5000 employees) Customer Care

Central Government Customer Care

Local Government & Education Customer Care

Health Customer Care

Home and Small Business Sales

Corporate/Public Sector Sales

Home and Small Business Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-805-8035

toll-free: 1-866-540-3355

0870 908 0500

0870 908 0800

01344 373 186

0870 906 0010

01344 373 185

0870 906 0010

01344 373 193

01344 373 199

01344 373 194

0870 907 4000

01344 860 456

0870 907 4006

toll-free: 000-413-598-2521

98 Appendix

Page 99

Country (City) International Access Code Country Code City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

U.S. Virgin Islands General Support

Venezuela General Support

Automated Order-Status Service

AutoTech (portable and desktop computers)

Consumer (Home and Home Office)

Technical Support

Customer Service

DellNet™ Service and Support

Employee Purchase Program (EPP) Customers

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans)

Financial Services (Dell Preferred Accounts [DPA])

Business

Customer Service and Technical Support

Employee Purchase Program (EPP) Customers

Printers and Projectors Technical Support

Public (government, education, and healthcare)

Customer Service and Technical Support

Employee Purchase Program (EPP) Customers

Dell Sales

Dell Outlet Store (Dell refurbished computers)

Software and Peripherals Sales

Spare Parts Sales

Extended Service and Warranty Sales

Fax

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 1-800-433-9014

toll-free: 1-800-247-9362

toll-free: 1-800-624-9896

toll-free: 1-800-624-9897

toll-free: 1-877-Dellnet

(1-877-335-5638)

toll-free: 1-800-695-8133

toll-free: 1-877-577-3355

toll-free: 1-800-283-2210

toll-free: 1-800-822-8965

toll-free: 1-800-695-8133

toll-free: 1-877-459-7298

toll-free: 1-800-456-3355

toll-free: 1-800-234-1490

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

toll-free: 1-888-798-7561

toll-free: 1-800-671-3355

toll-free: 1-800-357-3355

toll-free: 1-800-247-4618

toll-free: 1-800-727-8320

toll-free: 1-877-DELLTTY

(1-877-335-5889)

1-877-673-3355

8001-3605

Appendix 99

Page 100

www.dell.com | support.dell.com

100 Appendix

Dell H7228 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual