Dell EMC NX440, Storage NX3230, Storage NX430, Storage NX3330 User Manual
PowerVault NX Series Network Attached
Storage System
Windows Storage Server 2016 Troubleshooting Guide
Sep tem ber 20 20
Rev . A 02
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 - 2020 Dell Inc. or its subsidiaries. All rights reserved . D ell , E MC, and other trademarks are trademarks of Dell Inc. or its subsidi ari es.
Other trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Installation Issues.........................................................................................................4
Error: 54 occurred while attempting to create an OS volume................................................................................. 4
Error: -5000 shows unexpected system error message............................................................................................ 4
Error: -5001 shows invalid system error message....................................................................................................... 4
Error: -5002 shows unsupported hardware configuration error..............................................................................5
Error: -5003 occurred while creating an OS volume.................................................................................................. 5
Error: -5004 occurred while creating an OS volume.................................................................................................. 5
Error: -5005 occurred while creating an OS volume.................................................................................................. 6
Error: -5006 Dell EMC Storage NAS OS Reinstall DVD could not be located......................................................6
Error: -5007 occurred while creating an OS volume.................................................................................................. 6
Error: -5008 Identity module is not installed on the system.....................................................................................6
Reinstallation error message remains on the LCD.......................................................................................................6
Display log console displays incorrect date................................................................................................................... 7
Chapter 2: Other Issues................................................................................................................ 8
Deployment Issues...............................................................................................................................................................8
Default password missing............................................................................................................................................ 8
Errors due to PERC cards............................................................................................................................................8
Management issues.............................................................................................................................................................8
Desktop displays incorrect system information......................................................................................................8
Insufficient disk space on a volume dedicated for iSCSI virtual disk................................................................ 8
Turning off the firewall................................................................................................................................................. 9
Update Issues....................................................................................................................................................................... 9
Unable to detect the Dell EMC OpenManage Server Administrator on the system..................................... 9
Chapter 3: Getting help............................................................................................................... 10
Contacting Dell EMC.........................................................................................................................................................10
Locating your system service tag.................................................................................................................................. 10
Accessing system information using the QRL............................................................................................................ 10
Documentation resources................................................................................................................................................. 11
Documentation feedback................................................................................................................................................. 12
Contents 3
This section describes errors that may occur during installation.
Topics:
• Error: 54 occurred while attempting to create an OS volume
• Error: -5000 shows unexpected system error message
• Error: -5001 shows invalid system error message
• Error: -5002 shows unsupported hardware configuration error
• Error: -5003 occurred while creating an OS volume
• Error: -5004 occurred while creating an OS volume
• Error: -5005 occurred while creating an OS volume
• Error: -5006 Dell EMC Storage NAS OS Reinstall DVD could not be located
• Error: -5007 occurred while creating an OS volume
• Error: -5008 Identity module is not installed on the system
• Reinstallation error message remains on the LCD
• Display log console displays incorrect date
1
Installation Issues
Error: 54 occurred while attempting to create an OS volume
Description
Workaround Validate all the hard drives and perform one of the following:
Array disk (0:x:x) has already been specified as a global hot spare.
or
Selected array disks are part of a similar type of virtual disk (T10 protection and encryption capability) or
the array disks are not part of any virtual disks.
● If any one of the array disks status is non-RAID, change the status to RAID.
● If any one of the hard drives has failed or is predicted to fail, replace the hard drive.
● Check if all the array disks are available and online.
● Check if any array disk is part of virtual disk or hot spare.
Error: -5000 shows unexpected system error message
Description
Cause This issue occurs because either the operating system reinstallation media, optical drive, or the system is
Workaround Restart your system and reinstall the operating system reinstallation media. If the issue persists, contact
Could not locate PowerVault NAS operating system configuration file.
Operating system reinstall media or media reader may be faulty.
in an invalid state.
your service provider. For more information, see Contacting Dell.
Error: -5001 shows invalid system error message
Description
4 Installation Issues
This operation is not supported on this system.
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