Dell EMC NX3240, EMC NX3340 Troubleshooting Manual

Dell EMC NX3340 and NX3240 Network
Attached Storage System using Windows Storage
Server 2016

Troubleshooting Guide

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.

2018 - 05

Rev. A00

Contents

1 Installation Issues........................................................................................................................................... 4

Error: 54 occurred while attempting to create an OS volume......................................................................................4

Error: -5000 shows unexpected system error message...............................................................................................4

Error: -5001 shows invalid system error message..........................................................................................................4

Error: -5002 shows unsupported hardware conguration error.................................................................................. 4

Error: -5003 occurred while creating an OS volume.....................................................................................................5

Error: -5004 occurred while creating an OS volume.....................................................................................................5

Error: -5005 occurred while creating an OS volume.....................................................................................................5

Error: -5006 Dell EMC Storage NAS OS Reinstall DVD could not be located........................................................... 5

Error: -5007 occurred while creating an OS volume..................................................................................................... 6

Error: -5008 Identity module is not installed on the system.........................................................................................6

Reinstallation error message remains on the LCD......................................................................................................... 6

Display log console displays incorrect date..................................................................................................................... 6

2 Other Issues...................................................................................................................................................7

Deployment Issues............................................................................................................................................................. 7

Default password missing............................................................................................................................................7

Errors due to PERC cards........................................................................................................................................... 7

Management issues........................................................................................................................................................... 7

Desktop displays incorrect system information........................................................................................................ 7

Insucient disk space on a volume dedicated for iSCSI virtual disk..................................................................... 8

Turning o the rewall.................................................................................................................................................8

Update Issues..................................................................................................................................................................... 9

Unable to detect the Dell EMC OpenManage Server Administrator on the system...........................................9

3 Getting help................................................................................................................................................. 10

Contacting Dell EMC........................................................................................................................................................10

Related documentation.................................................................................................................................................... 10

Locating service tag of your system............................................................................................................................... 11

Quick resource locator................................................................................................................................................ 11

Documentation feedback.................................................................................................................................................12

Contents

3

Installation Issues

Error: 54 occurred while attempting to create an OS
volume

Description Array disk (0:x:x) has already been specied as a global hot spare.

or

Selected array disks are part of a similar type of virtual disk (T10 protection and encryption capability) or the array
disks are not part of any virtual disks.

Workaround Validate all the hard drives and perform one of the following:

• If any one of the array disks status is non-RAID, change the status to RAID.

• If any one of the hard drives has failed or is predicted to fail, replace the hard drive.

• Check if all the array disks are available and online.

• Check if any array disk is part of virtual disk or hot spare.

Error: -5000 shows unexpected system error message

Description

Could not locate Dell EMC Storage NAS OS conguration le.

OS reinstall media or media reader may be faulty.

Cause This issue occurs because either the OS reinstallation media, optical drive, or the system is in an invalid state.

Workaround Restart your system and reinstall the OS reinstallation media. If the issue persists, contact your service provider.

For more information, see the Contacting Dell EMC section.

Error: -5001 shows invalid system error message

Description

This operation is not supported on this system.

Cause This issue occurs because the operation is not supported on the system.

Workaround Remove the OS reinstallation media immediately.

Error: -5002 shows unsupported hardware
conguration error

Description

Could not locate a supported RAID controller.

Workaround Perform one of the following tasks:

• Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot.

1

4 Installation Issues