Dell E2417H User Guide

Dell E2417H Monitor
User’s Guide

Model: E2417H

Regulatory model: E2417Hb

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

Copyright © 2016-2019 Dell Inc. All rights reserved.

This product is protected by U.S. and international copyright and intellectual property laws.
Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their
respective companies.

2019 - 09 Rev. A04

Contents

About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Plug and Play Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Wall Mounting (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Operating the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the Front-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . . . . . 24

Setting the Maximum Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contents | 3

Using the Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

FCC Notices (U.S. Only) and Other Regulatory Information . . . . . . 43

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4 | Contents

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all
the components and

NOTE: Some items

features or media may not be available in certain countries.

Contact Dell

may be optional and may not ship with your monitor. Some

if something is missing.

NOTE: To

guide for setup instructions.

set up with any other stand, please refer to the respective stand setup

Monitor

Stand Arm

Stand Base

About Your Monitor | 5

VESA™ Screw Cover

Power Cable (Varies by
Country)

DP Cable

VGA Cable (except North
& South America)

• Quick Setup Guide

• Safety

, Environmental,
and Regulatory
Information

6 | About Your Monitor

Product Features

The Dell E2417H flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid
Crystal Display (LCD) and LED backlight. The monitor features include:

• E2417H: 60.5 cm (23.8-inch) viewable area (measured diagonally).
Resolution: Up to 1920 x 1080 through VGA and Display
support or lower resolutions.

• T

ilt adjustment capability.

• Removable stand and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.

• Digital connectivity

• Plug and play capability if supported by your system.

• On

-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• Security loc

• Asset Management Capability.

• Ene

• Optimiz

rgy Gauge shows the energy level being consumed by the monitor in real time.

e eye comfort with a flicker-free screen and ComfortView feature which

minimizes blue light emission.

with DisplayPort.

k slot.

Port with full-screen

Identifying Parts and Controls

Front View

Label

1 Function buttons (For more information, see
2 Power On/Off button (with LED indicator)

Description

Front panel controls

Operating the Monitor

About Your Monitor | 7

)

Back View

Back view with monitor stand

Label

1 VESA mounting holes

2 Regulatory label Lists the regulatory approvals.
3 Security lock slot Secures monitor with security lock (security lock

4 Barcode, serial number,

5 Cable-management slot Use to organize cables by placing them through

Description Use

Wall mount monitor using VESA-compatible wall

100 mm x 100 mm -

(
behind attached VESA
Cover)

Service Tag label

and

mount kit (100 mm x 100 mm).

not included).
Refer to this label if you need to contact Dell for

technical support.

the slot.

8 | About Your Monitor

Side View

Bottom View

Right Side

Bottom view without monitor stand

Label

1 Power cable

2 DisplayPort Connect your computer with DP cable.
3 VGA connector Connect your computer with VGA cable (cable

4 Dell Soundbar

Description Use

Connect the power cable.

ector

conn

included, except
Attaches the optional Dell Soundbar.

unting slots

mo

NOTE: Please remove the plastic strip covering the
mounting slots before affixing the Dell Soundbar.

North & South America).

About Your Monitor | 9

Monitor Specifications

Model E2417H

Screen type Active matrix - TFT LCD
Panel technology In-Plane Switching Technology
Aspect ratio 16:9
Viewable image
Diagonal
Horizontal, Active Area
Vertical, Active Area
Area
Pixel pitch 0.275 mm x 0.275 mm
Pixel per inch (PPI) 93
Viewing angle 178° (vertical) typical

Brightness 250 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Display screen coating Anti-Glare with 3H hardness
Backlight White LED edgelight system
Response time (typical) 8 ms (gray to gray)
Color depth 16.7 million colors
Color gamut CIE1976 (87%)*
Built-in devices N/A
Connectivity • 1 x DP

Border width (edge of
monitor

Adjustability
Height adjustable stand
Ti lt
Swivel
Pivot
Dell Display Manager

Compa
Security Security lock slot (cable lock sold separately)

to active area)

tibility

604.70 mm (23.8 inches)

527.04 mm (20.75 inches)

296.46 mm (11.67 inches)

2

156246.27 mm

178° (horizontal) typical

GA

• 1 x V
17 mm (Top/Left/Right)
18 mm (Bottom)

N/A

-5° to 21°
N/A
N/A
Yes

(242.18 inch2)

1.2

10 | About Your Monitor

* Color gamut (typical) is based on CIE1976 (87% NTSC) and CIE1931 (72% NTSC) test
standards.

Resolution Specifications

Model E2417H

Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 50 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz

Supported Video Modes

Model E2417H

Video display capabilities (VGA &

480i, 480p, 576i, 576p, 720p, 1080i, 1080p

DP playback)

Preset Display Modes

Display Mode Horizontal

Frequency (kHz)

VESA, 640 x 480 31.5 60.0 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

IBM, 720 x 400 31.5 70.0 28.3 -/+

VESA, 800 x 600 37.9 60.0 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 900 60.0 60.0 108.0 +/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

About Your Monitor | 11

Electrical Specifications

Model E2417H

Video input signals • Analog RGB, 0.7 Volts +/- 5%, positive polarity at 75

ohm input impedance

isplayPort 1.2, 600 mV for each differential line, 100

• D
ohm input impedance per differential pair

Synchronization input signals Separate horizontal and vertical synchronization,

polarity-fr
green)

AC input voltage/frequency/
current

Inrush current • 12

100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1 A
(typical)

• 220 V: 60 A (Max.) at 0 °C (cold start)

ee TTL level, SOG (Composite SYNC on

0 V: 30 A (Max.) at 0 °C (cold start)

Physical Characteristics

Model E2417H
Signal cable type • Analog: D-Sub, 15 pins (cable included, except North

& South America)

• Digital: DisplayPort, 20 pi

Dimensions (with stand)

Height 425.1 mm (16.73 inches)
Width 562.6 mm (22.15 inches)
Depth 179.9 mm (7.83 inches)

Dimensions (without stand)

Height 333.1 mm (13.11 inches)
Width 562.6 mm (22.15 inches)
Depth 53.5 mm (2.11 inches)

Stand dimensions

Height 176.7 mm (6.95 inches)
Width 250.0 mm (9.84 inches)
Depth 179.9 mm (7.83 inches)

Weight

Weight with packaging 5.77 kg (12.72 lb)
Weight with stand assembly

and cab

les

4.23 kg (9.33 lb)

ns

12 | About Your Monitor

Weight without stand

mbly (For wall mount or

asse
VESA mount considerations

- no cables)
Weight of stand assembly 0.69 kg (1.52 lb)
Front frame gloss Black Frame - 35 gloss unit (max.)

3.28 kg (7.23 lb)

Environmental Characteristics

Model E2417H

Compliant Standards

• RoHS-compliant

• TCO-Certified Displays

• BFR/PVC

• Arsenic

Temp er atur e

Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating • Storage: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation

-Reduced

-Free glass and Mercury-Free for the panel only

• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

pping: 5% to 90% (non-condensing)

• Shi

.3 BTU/hour (maximum)

• 85
.1 BTU/hour (typical)

• 75

About Your Monitor | 13

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as Power Save Mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.

VESA Modes Horizontal

Sync

Normal
operation

Active-off
mode

Switch off - - - Off Less than 0.3 W

Active Active Active White 25 W (maximum)**

Inactive Inactive Blanked White (blinking) Less than 0.3 W

Vertical

Sync

Video Power

Indicator

Power

Consumption

22 W (typical)

Power Consumption P

Total Energy Consumption (TEC) 51.0 kWh

on

16.4 W

* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.

** Maximum power consumption with max luminance.
This document is informational only and reflec

ts laboratory performance. Your product
may perform differently, depending on the software, components and peripherals you
ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.

NOTE:

: Power consumption of On mode measured with reference to Energy Star test

P

on

method.
TEC: Total energy consumption in kWh measured

with reference to Energy Star test

method.

The OSD functions only in the normal operation mode. When any button is pressed in
the Active-off mode, the following message will be displayed:

14 | About Your Monitor

NOTE: The message may be slightly different according to the connected input

signal.

Pin Assignments

VGA Connector

Pin

Number

1 Video-Red

2 Video-Green

3 Video-Blue

4 GND

5 Self-test

6 GND-R

7 GND-G

8 GND-B

9 Computer 5 V/3.3 V

10 GND-sync

11 GND

12 DDC data

13 H-sync

14 V-sync

15 DDC clock

15-pin Side of the

Connected Signal Cable

About Your Monitor | 15

DisplayPort Connector

Pin

Number

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

20-pin Side of the

Connected Signal Cable

ML0(p)

GND

ML0(n)

ML1(p)

GND

ML1(n)

ML2(p)

GND

ML2(n)

ML3(p)

GND

ML3(n)

GND

GND

AUX(p)

GND

AUX(n)

GND

Re-PWR

+3.3 V DP_PWR

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so that the system can configure
itself and optimize the monitor settings. Most monitor installations are automatic; you
can select different settings if desired. For more information about changing the monitor
settings, see

Operating the Monitor

16 | About Your Monitor

.

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:

http://www.dell.com/support/monitors.

Maintenance Guidelines

Cleaning Your Monitor

CAUTION: Read and follow the

WARNING: Before cleaning the monitor, unplug the monitor power cable from

the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or
handling your monitor:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti­static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or
compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.

• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.

• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.

• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn Off your monitor when not in use.

Safety Instructions

before cleaning the monitor.

About Your Monitor | 17

Setting Up the Monitor

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.

NOTE: This is applicable for a moni

bought, please refer to the respective stand setup guide for the set-up instructions.

To attach the monitor stand:

1 As

semble the stand arm to stand base.

a Place the monitor stand base on a stable table top.
b Slide the monitor stand body in the correct direction down onto the stand base

until it clicks into place.

2 Attach the stand assembly to the monitor.

a Place the monitor on a soft cloth or cushion near the edge of desk.
b Align the stand assembly bracket to the monitor groove.
c Insert the bracket towards monitor until it locks into place.

tor with a stand. When any other stand is

18 | Setting Up the Monitor

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

NOTE: Rout

them.

NOTE: Do not connect

To connect your monitor to the computer:

1 T

urn Off your computer and disconnect the power cable.

2 Connect

the DP or VGA cable from your monitor to the computer.

Connecting the DisplayPort (DP to DP) cable

.

e the cables through the cable-management slot before connecting

all cables to the computer at the same time.

Connecting the VGA cable (optional)

NOTE: The graphics are used for the purpose of illustration only. Appearance of the

computer may vary.

Setting Up the Monitor | 19

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (See

Monitor

for cable attachment,) organize all cables as shown above.

Connecting Your

Removing the Monitor Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, ensure

that the monitor is placed on a soft, clean surface.

1 Remove the VESA screw cover.

a Place the monitor on a soft cloth or cushion.
b Lift from both side simultaneously to remove the VESA screw cover away from

the monitor.

20 | Setting Up the Monitor

2 Remove the stand assembly from the monitor.

a Use a long and thin screwdriver to push the release latch.
b After the latch is released, remove the stand away from monitor.

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.

1 Place the mon
2 Remove the stand.
3 Use a

4 Attach the mounting bracket from the wall mounting kit to the monitor.

5 Mount

NOTE: For use on

Phillips crosshead screwdriver to remove the four screws securing the plastic

cover.

the monitor on the wall by following the instructions that comes with the

wall mounting kit.

bearing capacity of 13.12 kg.

itor panel on a soft cloth or cushion on a stable, flat table.

ly with UL-listed wall mount bracket with minimum weight/load

Setting Up the Monitor | 21

Operating the Monitor

Power On the Monitor

Press the button to turn On the monitor.

Using the Front-Panel Controls

Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.

The following table describes the front-panel buttons:

Front-Panel Button Description

1

Shortcut key/
Preset Modes

2

Shortcut key/

Brightness/Contrast

Use this button to choose from a list of preset color modes.

Use this button to directly access the Brightness/Contrast
menu.

22 | Operating the Monitor

3

Menu

4

Use the MENU button to launch the On-Screen Display
(OSD) and select the OSD Menu. See Accessing the Menu

System.

Use this button to go back to the main menu or exit the OSD
main menu.

Exit

5

Power

(with power light

Use the Power button to turn the monitor On and Off.
The white light indicates the monitor is On and

functional. A blinking white light indicates the power save
mode.

indicator)

Front-Panel Button

Use the buttons on the front of the monitor to adjust the image settings.

Front-Panel Button Description

1

Use the Up button to adjust (increase ranges) items in the OSD menu.

fully

Up

2

Use the Down button to adjust (decrease ranges) items in the OSD
menu.

Down

3

Use the OK button to confirm your selection in the OSD menu.

OK

4

Use the Back button to go back to the previous menu.

Back

Operating the Monitor | 23

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit

the OSD menu, the monitor automatically saves those changes. The changes are
also saved if you change the settings and then wait for the OSD menu to disappear.

1 Press the button to launch the OSD menu and display the main menu.

Main Menu for digital (DP) input

Main Menu for analog (VGA) input

NOTE: Auto Adjust is only availa

24 | Operating the Monitor

ble when you use the analog (VGA) connector.

2 Press the and buttons to move between the setting options. As you move

from one icon to another, the option name is highlighted. See

the following table

for a complete list of all the options available for the monitor.

3 Pr

ess the button once to activate the highlighted option.

ess the and buttons to select the desired parameter.

4 Pr

5 Press to enter the slide bar and then use the and buttons, according to

the indicators on the menu, to make your changes.

6 Select the button to return to the main menu.

The table below provides a list of all the OSD menu options and their functions.

Icon Menu and

Description

Submenus

Brightness/

Use this menu to activate Brightness/Contrast adjustment.

Contrast

Brightness

Contrast

Brightness adjusts the luminance of the backlight.

Press the
button to decrease the brightness (min. 0 / max. 100).

Adjust the Brightness first, and then adjust the Contrast only if further
adjustment is necessary.

Press the
button to decrease the contrast (min. 0 / max. 100).

The Co
darkness and lightness on the monitor screen.

button to increase the brightness and press the

button to increase the contrast and press the

ntrast function adjusts the degree of difference between

Operating the Monitor | 25

Auto Adjust

Even though your computer recognizes your monitor on startup, the
Auto Adjust function optimizes the display settings for use with your
particular setup.

Auto Adjust allows the monitor to self-adjust to the incoming video
signal. After using Auto Adjust, you can further tune your monitor by
using the Pixel Clock (Coarse) and Phase (Fine) controls under Display
settings.

NOTE: In most cases, Auto Adjust produces the best image for your

configuration.

NOTE: Auto Adjust option is only available when you are using the

analog (VGA) connector.

26 | Operating the Monitor

Input Source

Use the Input Source menu to select between the different video
signals that may be connected to your monitor.

Auto Select

VGA

DP

Turning on the function allows you to scan for available input sources.

Select the VGA input when you are using the analog (VGA) connector.
Press

Select the DP input when you are using the DisplayPort (DP)
connector. Press

to select the VGA input source.

to select the DisplayPort input source.

Operating the Monitor | 27

Color

Use Color to adjust the color setting mode.

Input Color

Format

Allows you to set the video input mode to:
RGB: Sele

DVD player) using the DP cable.
YPbPr:

output.

ct this option if your monitor is connected to a computer (or

Select this option if your DVD player supports only YPbPr

28 | Operating the Monitor

Preset Modes

When you select Preset Modes, you can choose Standard,
ComfortView, Multimedia, Warm, Cool, or Custom Color from the

list.

•Standard: Load
default preset mode.

•ComfortView: De
screen to make viewing more comfortable for your eyes.

•Multimedia:

•Warm:

warmer with a red/yellow tint.

• Cool: De
with a blue tint.

• Custom Color: Allows

Use the
values and create your own preset color mode.

s the monitor's default color settings. This is the

creases the level of blue light emitted from the

Loads color settings ideal for multimedia applications.

Increases the color temperature. The screen appears

creases the color temperature. The screen appears cooler

you to manually adjust the color settings.

and buttons to adjust the three colors (R, G, B)

Reset Color

Reset your monitor color settings to the factory settings.

Operating the Monitor | 29

Display

Use Display to adjust image.

Aspect Ratio

Horizontal

Position

Vertical
Position

Sharpness

Pixel Clock

Phase

Response

Time

Reset Display

Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.

Use or to adjust the image left or right. Minimum is '0' (-).
Maximum is '100' (+).

Use or to adjust the image up or down. Minimum is '0' (-).
Maximum is '100' (+).

NOTE: Horizontal Position and Vertical Position adjustments are

only available for "VGA" input.

This feature can make the image look sharper or softer.
Use

The Phase and Pixel Clock adjustments allow you to adjust your
monitor to your preference.

Use

If satisfactory results are not obtained using the Phase adjustment, use
the Pixel Clock (coarse) adjustment and then use Phase (fine), again.

or to adjust the sharpness from '0' to '100'.

or to adjust for best image quality.

NOTE: Pixel Clock and Phase adjustments are only available for "VGA"

input.

Allows you to set the Response Time to Normal or Fast.

Select this option to restore default display settings.

30 | Operating the Monitor

Energy

Power Button

LED

Reset Energy

Menu

Language

Transparency

Time r

Allows you to set the power LED indicator On or Off to save energy.

Select this option to restore default Energy settings.

Select this option to adjust the settings of the OSD, such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.

Language options set the OSD display to one of the eight languages
(English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).

Select this option to change the menu transparency by pressing the

and buttons (min. 0 / max. 100).

Allows you to set the time for which the OSD remains active after you
press a button on the monitor.

Use
60 seconds.

or to adjust the slider in 1 second increments, from 5 to

Operating the Monitor | 31

Lock

Reset Menu

Personalize

Controls user access to adjustments. When Lock is selected, no user
adjustments are allowed. All buttons are locked.

NOTE:

Unlock function– Only hard unlock (press and hold the button beside

the power button for 6 seconds).
Lock function – Either

(press and hold the button beside the power button for 6 seconds).

Reset all OSD settings to the factory preset values.

Users can choose a feature from Preset Modes, Brightness/Contrast,
Auto Adjust, Input Source,or Aspect Ratio and set it as a shortcut key.

soft lock (through the OSD menu) or hard lock

32 | Operating the Monitor

Others

Select this option to adjust the OSD settings, such as the DDC/CI, LCD
Conditioning, and so on.

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows your

monitor parameters (brightness, color balance, and etc.) to be
adjustable via the software on your computer.
You can disable thi s feat
Enable this feature for best user experience and optimum

ormance of your monitor.

perf

ure by selecting Disable.

Operating the Monitor | 33

LCD

Conditio

Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to run.

ning

You can enable this feature by selecting Enable.

Reset Others

Factory Reset

Reset all settings under the Others menu to the factory preset values.

Reset all settings to the factory preset values.

NOTE: This monitor has a built-in feature to automatically calibrate the brightness

to compensate for LED aging.

OSD Warning Message

When the monitor does not support a particular resolution mode, you will see the
following message:

This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See
ranges addressable by this monitor. Recommended mode is 1920 x 1080.

Monitor Specifications

for the Horizontal and Vertical frequency

34 | Operating the Monitor

You will see the following message before the DDC/CI function is disabled:

When the monitor goes into power-save mode, the following message appears:

Activate the computer and wake up the monitor to gain access to the
If you press any button other than the power button, the following message will appear

depending on the selected input:

NOTE: The message may be slightly different according to the connected input

signal.

If either DP or VGA input is selected and th
floating dialog box as shown below appears.

e corresponding cable is not connected, a

or

OSD

.

Operating the Monitor | 35

Troubleshooting

See

for more information.

Setting the Maximum Resolution

To set the maximum resolution for the monitor:
In Windows

1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic

2 Right-click
3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.

4 Click OK.

In Windows

1 Right-click on the desktop and click Display settings.
2 Click Ad
3 Click

4 Click Apply.

If you do not see 1920 x 1080 as an option, you may
Depending on your computer, complete one of the following procedures:

If you have a Dell desktop or portable computer:

• Go to http://www.dell.com/support, enter your service tag, and download the

If you are using a non-Dell computer

• Go to

• Go to

®

7, Windows® 8, and Windows® 8.1:

desktop.

on the desktop and click Screen Resolution.

®

10:

vanced display settings.

the dropdown list of Resolution and select 1920 x 1080.

need to update your graphics driver.

latest driver for your graphics card.

(portable or desktop):
the support site for your computer and download the latest graphic drivers.
your graphics card website and download the latest graphic drivers.

36 | Operating the Monitor

Using the Tilt

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for set-up instructions.

Tilt

With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

Operating the Monitor | 37

Troubl es hooting

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:

urn off both your computer and the monitor.

1 T
2 Un

plug the video cable from the back of the computer.

3 T

urn on the monitor.

The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains white. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.

.

or

4 This bo

disconnected or damaged.

5 T

computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.

x also appears during normal system operation, if the video cable becomes

urn Off your monitor and reconnect the video cable; then turn On both your

38 | Troubleshooting

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged

and the monitor is in self-test mode.

To run the built-in diagnostics:

1 Ensur
2 Unp

3 Press and hold Button 1 for 5 seconds. A gray screen appears.

4 Care

5 Pr

6 Inspect the display for any abnormalities.

7 Repeat ste

The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon us

monitor is functioning properly. Check the video card and computer.

e that the screen is clean (no dust particles on the surface of the screen).

lug the video cable(s) from the back of the computer or monitor. The monitor

then goes into the self-test mode.

fully inspect the screen for abnormalities.

ess Button 1 again. The color of the screen changes to red.

ps 5 and 6 to inspect the display in green, blue, black, white, and text

screens.

ing the built-in diagnostic tool, the

Troubleshooting | 39

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

No Video/Power
LED off

No Video/Power
LED on

Poor Focus Picture is fuzzy,

Shaky/Jittery
Video

Missing Pixels LCD screen has

Stuck-on Pixels LCD screen has

Brightness
Problems

What You

Experience

No picture • Ensure that the video cable connecting the monitor and the

No picture or no
brightness

blurry, or
ghosting

Wavy picture or
fine movement

spots

bright spots

Picture too dim
or too bright

Possible Solutions

computer is properly connected and secure.

• Verify that the power outlet is functioning properly using
any other electrical equipment.

• Ensure that the power button is pressed fully.

• Ensure that the correct input source is selected in the

Source

menu.

• Increase brightness & contrast controls via OSD.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected in the

Source

menu.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the correct aspect ratio.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test in another room.

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:

support/monitors.

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:

support/monitors.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust brightness & contrast controls via OSD.

http://www.dell.com/

http://www.dell.com/

Input

Input

40 | Troubleshooting

Geometric
Distortion

Horizontal/
Vertical Lines

Synchronization
Problems

Safety Related
Issues

Intermittent
Problems

Missing Color Picture missing

Wrong Color Picture color not

Image retention
from a static
image left on
the monitor for
a long period of
time

Screen not
centered
correctly

Screen has one
or more lines

Screen is
scrambled or
appears torn

Visible signs of
smoke or sparks

Monitor
malfunctions on
& off

color

good

Faint shadow
from the static
image displayed
appears on the
screen

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust horizontal & vertical controls via OSD.

NOTE: When using DisplayPort input, the positioning

adjustments are not available.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Perform monitor self-test feature check and determine if

these lines are also in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

NOTE: When using DisplayPort input, the Pixel Clock and

Phase adjustments are not available.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Perform monitor self-test feature check to determine if the

scrambled screen appears in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Restart the computer in the safe mode.

• Do not perform any troubleshooting steps.

• Contact Dell immediately.

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to determine if the

intermittent problem occurs in self-test mode.

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Check for bent or broken pins in the video cable connector.

• Change the settings of the Preset Modes in the Color menu

OSD depending on the application.

• Adjust R/G/B value under Custom Color in Color menu
OSD.

• Run the built-in diagnostics.

• Use the Power Management feature to turn off the monitor

at all times when not in use (for more information, see

Power Management Modes

• Alternatively, use a dynamically changing screensaver.

).

NOTE: When choosing DP mode, the Auto Adjust function will not be available.

Troubleshooting | 41

Product Specific Problems

Specific

Symptoms

Screen image is
too small

Cannot adjust
th

e monitor
with the
buttons on the
front panel

No Input Signal

hen user

w
controls are
pressed

The picture
does not
entire screen

fill the

What You

Experience

Image is
centered on

en, but does

scre
not fill entire
viewing area

OSD does not

pear on the

ap
screen

No picture, the

ght is white

LED li

The picture

not fill the

can
height or width
of the screen

Possible Solutions

• Check the Aspect Ratio setting in the Display menu OSD.

• R

eset the monitor to factory settings.

urn Off the monitor, unplug the power cord, plug it back,

• T
and then turn On the monitor.

• Check

• Check the signal source. Ensure the computer is not in the

• Check

• R

• D

• Run t

whether the OSD menu is locked. If yes, press and

hold the button above the Power button for 6 seconds to

Lock

unlock (f

power saving mode by moving the mouse or pressing any
key on the keyboard.

plug the signal cable if necessary.

monitor may display in full screen.

or more information, see

whether the signal cable is plugged in properly. Re-

eset the computer or video player.

ue to different video formats (aspect ratio) of DVDs, the

he built-in diagnostics.

).

42 | Troubleshooting

Appendix

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than those

specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.

For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.

• Online technical assistance — www.dell.com/support/monitors

• Contacting Dell — www.dell.com/contactdell

Appendix | 43