Dell E2015HV, E2015HVf, E2215HVf, E2715Hf User Manual

User‘s Guide

Model No.: E2015HV / E2215HV / E2715H

Dell E2015HV

Dell E2215HV

Dell E2715H

Regulatory model: E2015HVf / E2215HVf / E2715Hf

NOTE: A NOTE indicates important information that helps you make
better use of your monitor.

CAUTION: A CAUTION indicates potential damage to hardware or
loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

© 2014 Dell Inc. All rights reserved.

Information in this document is subject to change without notice.
Reproduction of these materials in any manner whatsoever without the
written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks
of Dell Inc. Microsoft and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/ or
other countries. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc.
has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.

Other trademarks and trade names may be used in this document to refer
to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names
other than its own.

2014 – 07 Rev. A00

Contents

Dell Display Manager User's Guide ................6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the Quick Settings Dialog . . . . . . . . . . . . . . . . 6

Setting Basic Display Functions . . . . . . . . . . . . . . . . 7

Assigning Preset Modes to Applications . . . . . . . . . . . 7

Applying Energy-Conservation Features . . . . . . . . . . . 9

About Your Monitor ............................10

Package Contents . . . . . . . . . . . . . . . . . . . . . . . 10

Product Features . . . . . . . . . . . . . . . . . . . . . . . . .11

Identifying Parts and Controls . . . . . . . . . . . . . . . . 12

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . 15

Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . 15

Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . 21

Flat-Panel Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 21

Resolution Specifications . . . . . . . . . . . . . . . . . . . . . . . . 22

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 22

Preset Display Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental Characteristics . . . . . . . . . . . . . . . . . . . . . 25

LCD Monitor Quality & Pixel Policy . . . . . . . . . . . . . 26

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . 26

Caring for Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 26

 3

Setting Up the Monitor..........................27

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . 27

Connecting Your Monitor . . . . . . . . . . . . . . . . . . . 29

Connecting the blue VGA Cable . . . . . . . . . . . . . . . . . . . . 29

Connecting the white DVI cable (for E2715H only) . . . . . . . . . 30

Connecting the white DP cable (for E2715H only). . . . . . . . . . 30

Organizing Your Cables (for E2215HV / E2715H) . . . . . 30

Attaching the Cable Cover (for only E2715H) . . . . . . . 31

Removing the Monitor Stand . . . . . . . . . . . . . . . . . 31

Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . 33

Operating the Monitor ..........................34

Power On the Monitor . . . . . . . . . . . . . . . . . . . . . 34

Using the Front-Panel Controls . . . . . . . . . . . . . . . 34

Front-Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the On-Screen Display (OSD) Menu . . . . . . . . . 36

Accessing the Menu System . . . . . . . . . . . . . . . . . . . . . . . 36

OSD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Setting the Maximum Resolution . . . . . . . . . . . . . . 57

Using the Tilt. . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting ...............................59

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Built-in Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 60

Common Problems . . . . . . . . . . . . . . . . . . . . . . . 61

Product-Specific Problems . . . . . . . . . . . . . . . . . . 63

Dell Soundbar Problems. . . . . . . . . . . . . . . . . . . . 64

Appendix ......................................67

4 

FCC Notices (U.S. Only) and

Other Regulatory Information . . . . . . . . . . . . . . . . 67

Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting Up Your Monitor ........................68

Setting the display resolution to 1600 x 900 (for E2015HV)

or 1920 x 1080 (for E2215HV/E2715H) (Maximum) . . . . 68

If you have a Dell desktop or a Dell portable computer with

Internet access . . . . . . . . . . . . . . . . . . . . . . . . . 69

If you have a non Dell desktop, portable computer, or

graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Procedures for setting up dual monitors in Windows Vista ,

Windows 7 , Windows 8 or Windows 8.1 . . . . . . . . . . 70

For Windows Vista®. . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

For Windows® 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

For Windows® 8 or Windows 8.1 . . . . . . . . . . . . . . . . . . . . 74

Setting Display Styles For Multiple Monitor . . . . . . . . . . . . . 76

 5

Dell Display Manager User's Guide

Overview

Dell Display Manager is a Windows application used to manage a monitor
or a group of monitors. It allows manual adjustment of the displayed
image, assignment of automatic settings, energy management, image
rotation and other features on select Dell models. Once installed, Dell
Display Manager will run each time the system starts and will place its
icon in the notification tray. Information about monitors connected to the
system is always available when hovering over the notification tray icon.

Using the Quick Settings Dialog

Clicking Dell Display Manager’s notification tray icon opens the Quick
Settings dialog box. When more than one supported Dell model is
connected to the system, a specific target monitor can be selected using
the menu provided. The Quick Settings dialog box allows convenient
adjustment of the monitor’s Brightness and Contrast levels, Preset Modes
can be manually selected or set to Auto Mode, and the screen resolution
can be changed.

6  Dell Display Manager User's Guide

The Quick Settings dialog box also provides access to Dell Display
Manager’s advanced user interface which is used to adjust Basic
functions, configure Auto Mode and access other features.

Setting Basic Display Functions

A Preset Mode for the selected monitor can be manually applied using
the menu on the Basic tab. Alternatively, Auto Mode can be enabled. Auto
Mode causes your preferred Preset Mode to be applied automatically
when specific applications are active. An onscreen message momentarily
displays the current Preset Mode whenever it changes.

The selected monitor’s Brightness and Contrast can also be directly
adjusted from the Basic tab.

Assigning Preset Modes to Applications

The Auto Mode tab allows you to associate a specific Preset Mode
with a specific application, and apply it automatically. When Auto
Mode is enabled, Dell Display Manager will automatically switch to the
corresponding Preset Mode whenever the associated application is
activated. The Preset Mode assigned to a particular application may be
the same on each connected monitor, or it can vary from one monitor to
the next.

Dell Display Manager User's Guide  7

Dell Display Manager is pre-configured for many popular applications. To
add a new application to the assignment list, simply drag the application
from the desktop, Windows Start Menu or elsewhere, and drop it onto the
current list.

NOTE: Preset Mode assignments targeting batch files, scripts, and
loaders, as well as non-executable files such as zip archives or packed
files, are not supported and will be ineective.

8  Dell Display Manager User's Guide

Applying Energy-Conservation Features

On supported Dell models, the PowerNap tab will be available to provide
energy conservation options. When the screensaver activates, the
monitor’s Brightness can automatically be set to minimum level or the
monitor can be put to sleep in order to save additional power.

Dell Display Manager User's Guide  9

About Your Monitor

Package Contents

Your monitor ships with all the components shown below. Ensure that
you have received all the components and Contact Dell if anything is
missing.

NOTE: Some items may be optional and may not ship with your monitor.

Some features or media may not be available in certain countries.

•Monitor

•Stand Riser

E2015HV E2215HV E2715H

E2015HV / E2215HV E2715H

E2015HV / E2215HV

E2715H

10  About Your Monitor

•Stand Base

•VESA™ Screw Cover

•Cable Cover

•Power Cable (varies with countries)

•VGA Cable

•DVI Cable

E2715H

•Drivers and Documentation media

•Quick Setup Guide

•Safety and Regulatory Information

Product Features

The Dell E2015HV/E2215HV/E2715H flat-panel display has an active
matrix, Thin-Film Transistor, Liquid Crystal Display and LED backlight. The
monitor’s features include:

• E2015HV: 49.53cm (19.5 inches) diagonal viewable image size,
1600 x 900 resolution, plus full-screen support for lower resolutions.

• E2215HV: 54.69 cm (21.5 inches) diagonal viewable image size,
1920 x 1080 resolution, plus full-screen support for lower resolutions.

• E2715H: 68.58 cm (27.0 inches) diagonal viewable image size,
1920 x 1080 resolution, plus full-screen support for lower resolutions.

• Tilt adjustment capability.

• Removable pedestal and Video Electronics Standards Association

(VESA) 100 mm mounting holes for flexible mounting solutions.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of set-up and screen

optimization.

• Software and documentation media which includes an information file
(INF), Image Color Matching File (ICM), and product documentation.

• Dell Display Manager Software

• ENERGY STAR-compliant.

• Security lock slot.

• E2715H: Stand lock.

• Asset Management Capability.

• E2015HV/E2215HV: EPEAT Sliver compliant.

• E2715H: EPEAT Gold compliant.

• CECP (for China).

• RoHS compliant.

About Your Monitor  11

• E2715H: TCO Certified Displays.

• E2015HV/E2215HV: Surpports VGA.

• E2715H: Surpports VGA, DVI-D, Displayport 1.2.

• Energy Gauge shows the energy level being consumed by the monitor
in real time.

Identifying Parts and Controls

Front View

E2015HV:

E2215HV/E2715H:

1. Function buttons (For more information, see Operating the Monitor)
2 Power On/O button (with LED indicator)

12  About Your Monitor

Back View

E2015HV:

E2015HV Back View with Monitor Stand

Label Description Use

1 VESA mounting holes (100

mm)

2 Regulatory rating label Lists the regulatory approvals.
3 Barcode serial number label Refer to this label if you need to contact

4 Security lock slot Secures monitor with security lock

5 Dell soundbar mounting

slots

To mount the monitor.

Dell for technical support.

(security lock not included).
To attach the optional Dell Soundbar.

E2215HV:

E2215HV Back View with Monitor Stand

About Your Monitor  13

Label Description Use

1 VESA mounting holes (100

mm)

2 Regulatory rating label Lists the regulatory approvals.
3 Barcode serial number label Refer to this label if you need to contact

4 Security lock slot Secures monitor with security lock

5 Dell soundbar mounting

slots

6 Cable management slot Use to organize cables by placing them

To mount the monitor.

Dell for technical support.

(security lock not included).
To attach the optional Dell Soundbar.

through the slot.

E2715H:

E2715H Back View with Monitor Stand

Label Description Use

1 VESA mounting holes (100

mm)

2 Regulatory rating label Lists the regulatory approvals.
3 Stand release button Release stand from monitor.
4 Security lock slot Secures monitor with security lock

5 Service Tag Label The Dell service tag is used for Dell

6 Barcode serial number label Refer to this label if you need to contact

7 Dell soundbar mounting

slots

8 Cable management slot Use to organize cables by placing them

To mount the monitor.

(security lock not included).

warranty and customer service
management purposes and for records
of the base system.

Dell for technical support.
To attach the optional Dell Soundbar.

through the slot.

14  About Your Monitor

Side View

E2015HV/E2215HV E2715H

Right Side

Bottom View

E2015HV/E2215HV:

Label Description Use

1 AC power connector To connect the monitor power cable.
2 VGA connector To connect your computer to the monitor using

a VGA cable.

E2715H:

Label Description Use

1 AC power connector To connect the monitor power cable.
2 Displayport connector To connect your computer to the monitor using

a DP cable.

3 DVI connector To connect your computer to the monitor using

a DVI cable.

4 VGA connector To connect your computer to the monitor using

a VGA cable.

About Your Monitor  15

Monitor Specifications

The following sections give you information about the various power
management modes and pin assignments for the various connectors of
your monitor.

Power Management Modes

If you have VESA’s DPM compliance display card or software installed
in your PC, the monitor automatically reduces its power consumption
when not in use. This is referred to as Power Save Mode. If the computer
detects input from keyboard, mouse, or other input devices, the monitor
automatically resumes functioning. The following table shows the power
consumption and signaling of this automatic power-saving feature:

E2015HV:

VESA Modes

Normal operation Active Active Active White 20 W (Maximum)**

Active-o mode Inactive Inactive Blank Glowing

Switch o - - O Less than 0.5 W *

Horizontal

Sync

E2215HV:

VESA Modes

Normal operation Active Active Active White 25 W (Maximum)**

Active-o mode Inactive Inactive Blank Glowing

Switch o - - O Less than 0.5 W *

Horizontal

Sync

Vertical

Sync

Vertical

Sync

Video

Video

Power

Indicator

white

Power

Indicator

white

Power

Consumption

16 W (Typical)
Less than 0.5 W

Power

Consumption

18.5 W (Typical)
Less than 0.5 W

E2715H:

VESA Modes

Normal operation Active Active Active White 31 W (Maximum)**

Active-o mode Inactive Inactive Blank Glowing

Switch o - - O Less than 0.5 W *

Horizontal

Sync

Vertical

Sync

Video

Power

Indicator

white

Power

Consumption

25 W (Typical)
Less than 0.5 W

The OSD will only function in the normal operation mode. When any
button except power button is pressed in Active-off mode, the following
messages will be displayed:

16  About Your Monitor

Activate the computer and monitor to gain access to the OSD.

NOTE: The Dell E2015HV/E2215HV/E2715H monitor is ENERGY STAR®-

compliant.

* Zero-power consumption in OFF mode can only be achieved by disconnecting

the main cable from the monitor.

** Maximum power consumption with max luminance and contrast.

About Your Monitor  17

Pin Assignments

15-pin D-Sub connector

Pin Number Monitor Side of the 15-pin Side Signal Cable

1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R

7 GND-G
8 GND-B
9 DDC +5 V

10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock

18  About Your Monitor

DVI Connector

Pin Number 24-pin Side of the Connected Signal Cable

1 TMDS RX2­2 TMDS RX2+
3 TMDS Ground
4 Floating
5 Floating
6 DDC Clock
7 DDC Data
8 Floating
9 TMDS RX1-

10 TMDS RX1+

11 TMDS Ground
12 Floating
13 Floating
14 +5 V power
15 Self test
16 Hot Plug Detect
17 TMDS RX0­18 TMDS RX0+
19 TMDS Ground
20 Floating
21 Floating
22 TMDS Ground
23 TMDS Clock+
24 TMDS Clock-

About Your Monitor  19

DisplayPort connector

Pin Number 20-pin Side of the Connected Signal Cable

1 ML0(p)
2 GND
3 ML0(n)
4 ML1(p)
5 GND

6 ML1(n)
7 ML2(p)
8 GND
9 ML2(n)

10 ML3(p)
11 GND
12 ML3(n)
13 GND
14 GND
15 AUX(p)
16 GND
17 AUX(n)
18 HPD
19 DP_PWR_Return

20 +3.3 V DP_PWR

20  About Your Monitor

Plug and Play Capability

You can install the monitor in any Plug and Play compatible system. The
monitor automatically provides the computer with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols
so that the system can configure itself and optimize the monitor settings.
Most monitor installations are automatic. You can select different settings
if required.

Flat-Panel Specifications

Model

E2015HV E2215HV E2715H

number

Screen type

Panel Type TN TN IPS / PLS

Viewable image

Diagonal

Horizontal
Active Area

Vertical Active
Area

Area

Pixel pitch

Viewing angle:

Horizontal 90° typical 90° typical 178° typical

Vertical 50° to 65° typical 50° to 65° typical 178° typical

Luminance
output

Contrast ratio 600 to 1 (typical) 600 to 1 (typical) 1000 to 1 (typical)
Faceplate

coating

Backlight LED light bar system

Response Time

Active matrix - TFT
LCD

495.3 mm
(19.50 inches)

432.0 ± 1.92 mm
(17.0 ± 0.08 inches)

239.76 ± 3.42 mm
(9.44 ± 0.13 inches)

103576.3 ± 6.57 mm2
(160.57 ± 0.01 inches2)

0.2712 x 0.2626 ±

0.0074 mm

200 cd/m² (typical) 200 cd/m² (typical) 300 cd/m² (typical)

Antiglare with hard­coating 3H

5 ms typical (black to
white)

Active matrix - TFT
LCD

546.9 mm
(21.53 inches)

476.64 mm
(18.77 inches)

268.11 mm
(10.56 inches)

146168.58 mm2
(198.21 inches2)

0.2483 x 0.2483
mm

Antiglare with
hard-coating 3H

LED light bar
system

5 ms typical (black
to white)

Active matrix - TFT
LCD

685.8 mm
(27.00 inches)

597.9 mm
(23.54 inches)

336.3 mm
(13.24 inches)

201073.77 mm2
(311.67 inches2)

0.3114 x 0.3114 mm

Antiglare with
hard-coating 3H

LED light bar
system

8 ms typical (grey
to grey)

About Your Monitor  21

Color Depth 16.7 mil colors 16.7 mil colors 16.7 mil colors

Color Gamut 85 % (typical) ** 85 % (typical) ** 85 % (typical) **

** E2015HV/E2215HV/E2715H color gamut (typical) is based on CIE1976 (85 %)

and CIE1931 (72 %) test standards.

Resolution Specifications

Model number E2015HV

Scan range

• Horizontal 30 kHz to 83 kHz (automatic)

• Vertical 56 Hz to 76 Hz (automatic)

Maximum preset
resolution

1600 x 900 at 60 Hz 1920 x 1080 at 60 Hz

Electrical Specifications

Model number E2015HV/E2215HV E2715H

Video input signals Analog RGB: 0.7 Volts

± 5 %, 75 ohm input
impedance

Synchronization input
signals

AC input voltage /
frequency / current
Inrush current 120 V: 30 A (Max.)

Separate horizontal and vertical synchronizations,
polarity-free TTL level, SOG (Composite SYNC on green)

100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A
(typical)

240 V: 60 A (Max.)

• Analog RGB: 0.7 Volts ± 5 %,

• Digital DVI-D TMDS, 600

• DisplayPort*, 600mV for

E2215HV/E2715H

75 ohm input impedance

mV for each dierential line,
positive polarity at 50 ohm
input impedance

each dierential line, 100
ohm input impedance per
dierential pair

*Supports DP 1.2 (CORE) specification. Excludes Fast AUX transaction, 3D
stereo transport , HBR Audio (or high data rate audio).

22  About Your Monitor

Preset Display Modes

The following table lists the preset modes for which Dell guarantees
image size and centering:

E2015HV：

Horizontal

Display Mode

Frequency

(kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 59.9 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 55.5 60.0 97.8 +/-

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

E2215HV/E2715H：

Horizontal

Display Mode

Frequency

(kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 59.9 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

Vertical)

About Your Monitor  23

Physical Characteristics

The following table lists the monitor's physical characteristics:

Model Number E2015HV E2215HV E2715H

Connector type 15-pin D-subminiature (Blue connector) 15-pin

D-subminiature
(Blue connector)；

DVI-D: white
connector；

DP: Black
connector

Signal cable type VGA

Dimensions: (with
stand)

Height

Width

Depth

Dimensions:
(without stand)

Height

Width

Depth

358.8 mm
(14.12 inches)

473.9 mm (typical),

468.6 mm (minimum)
(18.66 inches (typical),

18.45 inches
(minimum))

165.5 mm
(6.52 inches)

276.3 mm
(10.88 inches)

473.9 mm (typical),

468.6 mm (minimum)
(18.66 inches (typical),

18.45 inches
(minimum))

46.5 mm
(1.83 inches)

395.8 mm
(15.59 inches)

513.2 mm
(20.21 inches)

165.5 mm
(6.52 inches)

304.7 mm
(12.00 inches)

513.2 mm
(20.21 inches)

46.5 mm
(1.83 inches)

VGA
DVI-D
DisplayPort

459.0 mm
(18.07 inches)

641.5 mm
(25.26 inches)

180.0 mm
(7.09 inches)

379.9 mm
(14.96 inches)

641.5 mm
(25.26 inches)

46.5 mm
(1.83 inches)

24  About Your Monitor

Stand dimensions:

Height

Width

Depth

Weight:
Weight with

packaging
Weight with stand
assembly and
cables
Weight without
stand assembly
(For wall mount
or VESA mount
considerations ­no cables)

Weight of stand
assembly

149.0 mm
(5.87 inches)

180.6 mm
(7.11 inches)

165.5 mm
(6.52 inches)

3.65 kg (8.03 lb) 4.25 kg (9.35 lb) 8.55 kg (18.81 lb)

3.00 kg (6.60 lb) 3.50 kg (7.70 lb) 6.15 kg (13.53 lb)

2.38 kg (5.24 lb) 2.90 kg (6.38 lb) 4.53 kg (9.97 lb)

0.33 kg (0.73 lb) 0.40 kg (0.88 lb) 1.19 kg (2.62 lb)

171.9 mm
(6.77 inches)

180.5 mm
(7.11 inches)

165.5 mm
(6.52 inches)

339.1 mm
(13.35 inches)

220.0 mm
(8.66 inches)

180.0 mm
(7.09 inches)

Environmental Characteristics

The following table lists the environmental conditions for your monitor:

Model Number E2015HV E2215HV E2715H

Temperature

• Operating

• Non-operating

Humidity

• Operating

• Non-operating

Altitude

• Operating

• Non-operating

Thermal dissipation 68.3 BTU/hour

0 °C to 40 °C (32 °F to 104 °F)
Storage: -20 °C to 60 °C (-4 °F to 140 °F)
Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

10 % to 80 % (non-condensing)
Storage: 5 % to 90 % (non-condensing)

Shipping: 5 % to 90 % (non-condensing)

5,000 m (16,404 ft) max
12,191 m (40,000 ft) max

(maximum)

54.6 BTU/hour
(typical)

85.3 BTU/hour
(maximum)

63.1 BTU/hour
(typical)

105.8 BTU/hour
(maximum)

85.3 BTU/hour
(typical)

About Your Monitor  25

LCD Monitor Quality & Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for
one or more pixels to become fixed in an unchanging state. The visible
result is a fixed pixel that appears as an extremely tiny dark or bright
discolored spot. When the pixel remains permanently lit, it is known as a
“bright dot.” When the pixel remains black, it is known as a “dark dot.”

In almost every case, these fixed pixels are hard to see and do not
detract from display quality or usability. A display with 1 to 5 fixed pixels
is considered normal and within competitive standards. For more
information, see Dell Support site at:
http://www.dell.com/support/monitors.

Maintenance Guidelines

Caring for Your Monitor

CAUTION: Read and follow the safety instructions before cleaning
the monitor.

CAUTION: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.

For best practices, follow the instructions in the list below while
unpacking, cleaning, or handling your monitor:

• To clean your antistatic screen, slightly dampen a soft, clean cloth
with water. If possible, use a special screen-cleaning tissue or solution
suitable for the antistatic coating. Do not use benzene, thinner,
ammonia, abrasive cleaners, or compressed air.

• Use a slightly dampened, warm cloth to clean the plastics. Avoid using
detergent of any kind as some detergents leave a milky film on the
plastics.

• If you notice a white powder when you unpack your monitor, wipe it
off with a cloth. This white powder occurs during the shipping of the
monitor.

• Handle your monitor with care as a darker-colored monitor may
scratch and show white scuff marks more than a lighter-colored
monitor.

• To help maintain the best image quality on your monitor, use a
dynamically changing screen saver and power off your monitor when
not in use.

26  About Your Monitor

Setting Up the Monitor

Attaching the Stand

NOTE: The stand base is detached when the monitor is shipped from
the factory.

1. Assemble the stand riser to stand base.

E2015HV:

E2215HV:

E2715H:

Setting Up the Monitor  27

a. Place the monitor stand base on a stable table top.

b. Slide the monitor stand body in the correct direction down onto the

stand base until it clicks into place.

c. Tighten the screw located on the base.

2. Attach the stand assembly to the monitor:

E2015HV/E2215HV:

a. Place the monitor on a soft cloth or cushion near the edge of desk.

b. Align the stand assembly bracket to the monitor groove.

c. Insert the bracket towards monitor until it locks in place.

E2715H:

a. Remove the cover and place the monitor on a flat surface.

b. Fit the two tabs on the upper part of the stand to the groove on the

back of the monitor.

c. Press the stand till it snaps into place.

28  Setting Up the Monitor

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.

To connect your monitor to the computer:

1. Turn o your computer and disconnect the power cable.

2. Connect the white (digital DVI-D) or the blue (analog VGA) or the

black (DisplayPort) display connector cable to the corresponding
video port on the back of your computer. Do not use three cables at
the same time. Use three the cables only when they are connected to
three dierent computers with appropriate video systems.

Connecting the blue VGA Cable

E2015HV:

E2215HV:

E2715H:

Setting Up the Monitor  29

Connecting the white DVI cable (for E2715H only)

Connecting the black DP cable (for E2715H only)

Note: The graphics are used for the purpose of illustration only.
Appearance on the computer may vary.

Organizing Your Cables (for E2215HV / E2715H)

After attaching all necessary cables to your monitor and computer, (See
Connecting Your Monitor for cable attachment), organize all cables as
shown above.

30  Setting Up the Monitor

Attaching the Cable Cover (for only E2715H)

NOTE: The Cable Cover is detached when the monitor is shipped from the

factory.

To attach the Cable Cover:

1. Fit the two tabs on the bottom part of the Cable Cover to the groove
on the back of the monitor.

2. Press the Cable Cover till it snaps into place.

Removing the Monitor Stand

Note: This is applicable for a monitor with a stand. When any other

stand is bought, please refer to the respective stand setup guide for
the removal instructions.

After placing the monitor panel on a soft cloth or cushion, complete the
following steps to remove the base:

E2015HV:

Setting Up the Monitor  31

E2215HV:

1. Use a long screwdriver to push the release latch located in a hole just

above the stand.

2. Once the latch is released, remove the base away from the monitor.
E2715H:

1. Press and hold the stand-release button.

2. Lift the stand up and away from the monitor.

32  Setting Up the Monitor

Wall Mounting (Optional)

figure 1

3

BZ02

Canada Class B ICES-003/NMB-003.
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: X.XX Wh

Удельная мощность рабочего режима - X.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - X.XX Вт
Потребляемая мощность изделием в выключенном режиме - X.XX Вт

Q40G019N-700-42A

DELL
Flat Panel Monitor /Monitor Plano Panel /

液晶顯示器/液晶显示器/모니터

XX XXXX-XX

S/N: CN-12MWY-64180-341-001L

XXXXXXX-XXXXX
KCC-REM-TPV-E2014Hc

Made in China

신청인/제조자:

Manufactured Date: Apr. 2013

TPV Electronics(Fujian) Co., Ltd.

REV A00

080-854-0066

Q40G019N-700-43A

figure 2

(Screw dimension: M4 x 10 mm). Refer to the instructions that
come with the VESA-compatible base mounting kit.

1. Place the monitor panel on a soft cloth or cushion on a stable
flat table.

2. Remove the stand.

3. Remove the VESA Screw Cover (figure 1)

4. Use a screwdriver to remove the four screws securing the

plastic cover. (figure 2)

5. Attach the mounting bracket from the wall mounting kit to the
LCD.

6. Mount the LCD on the wall by following the instructions that
came with the base mounting kit.

NOTE: For use only with UL-listed wall-mount bracket
with minimum weight/load bearing capacity of 2.38 kg
(E2015HV)/2.90kg (E2215HV)/4.53 kg (E2715H)

Model No. /Modelo /型號/型号/모델명: E2014Hc

输入电源/정격입력: 100-240V 50/60Hz 1.5A
輸入電源: 交流電壓100-240伏特, 1.5安培, 50/60赫茲

Raheen Business Park Limerick Ireland www.dell.com
Made in China /Fabricado en China /
中國製造/中国制造/중국에서 만든

XXXXX

N889

Q40G019N-700-44A

Setting Up the Monitor  33

Operating the Monitor

Power On the Monitor

Press the button to turn on the monitor.

Using the Front-Panel Controls

Use the keys on the front of the monitor to adjust the image settings.
E2015HV/E2215HV:

Front-Panel Keys Description

A

Preset modes

B

Brightness /Contrast

C

Menu

D

Exit

Use the Preset modes key to choose from a list of
preset color modes. See Using the OSD Menu.

Use the Brightness / Contrast key to direct access
to the "Brightness" and "Contrast" control menu.

Use the Menu key to open the on-screen display
(OSD).

Use the Exit key to exit on-screen display (OSD)
from menu and sub-menus.

34  Operating the Monitor

E2715H:

Front-Panel Keys Description

A

Preset modes

B

Input Source

C

D

Menu

Exit

Use the Preset modes key to choose from a list of
preset color modes. See Using the OSD Menu.

Use the Input Source key to select between dierent
video signals that may be connected to your
monitor.

• VGA input

• DVI-D input

• Displayport input

Use the Menu key to open the on-screen display
(OSD).

Use the Exit key to exit on-screen display (OSD)
from menu and sub-menus.

Front-Panel Keys

Operating the Monitor  35

Front-Panel Keys Description

A

Up

B

Down

Use the Up key to adjust (increase ranges) items in the OSD
menu.

Use the Down key to adjust (decrease ranges) items in the
OSD menu.

C

D



OK



Back

Use the OK key to confirm your selection.

Use the Back key to go back to the previous menu.

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and
then wait for the OSD menu to disappear.

1. Press the button to open the OSD menu and display the main
menu.

Main Menu

36  Operating the Monitor

NOTE: Auto Adjust is only available when you use the analog (VGA) connector.

2. Press the and buttons to toggle between options in the Menu. As

you move from one icon to another, the option name is highlighted.

3. To select the highlighted item on the menu press the button again.

4. Press the and buttons to select the desired parameter.

5. Press the button to enter the slide bar and then use the or

buttons, according to the indicators on the menu, to make your
changes.

6. Select the  to return to previous menu without accepting current
settings or  to accept and return to previous menu.

Operating the Monitor  37

The table below provides a list of all the OSD menu options and their
functions.

Icon Menu and

Submenus

Energy Use This meter shows the energy level being consumed by the

Brightness/
Contrast

Description

monitor in real time.
Use the Brightness and Contrast menu to adjust the

Brightness/Contrast.

38  Operating the Monitor

Brightness

Allows you to adjust the brightness or luminance of the
backlight.

Press the key to increase brightness and press the
key to decrease brightness (min 0 ~ max 100).

Contrast Allows you to adjust the contrast or the degree of

dierence between darkness and lightness on the monitor
screen. Adjust brightness first, and adjust contrast only if
you need further adjustment.

Press the key to increase contrast and press the key
to decrease contrast (min 0 ~ max 100).

Auto Adjust Use this key to activate automatic setup and adjust menu.

Operating the Monitor  39

The following dialog appears on a black screen as the
monitor self-adjusts to the current input:

Auto Adjustment allows the monitor to self-adjust to the
incoming video signal. After using Auto Adjustment, you
can further tune your monitor by using the Pixel Clock
(Coarse) and Phase (Fine) controls under Display.

NOTE: Auto Adjust does not occur if you press the button
while there are no active video input signals or attached
cables.

This option is only available when you are using the analog
(VGA) connector.

40  Operating the Monitor

Input Source

(for E2715H
only)

Use the Input Source menu to select between dierent
video signals that may be connected to your monitor.

Auto Select
VGA

Select Auto Select to scan for available input signals.
Select VGA input when you are using the analog (VGA)
connector. Push to select the VGA input source.

DVI-D

Select DVI-D input when you are using the Digital (DVI)
connector. Push to select the DVI input source.

Displayport

Select Displayport input when you are using the DP
connector. Push to select the DP input source.

Color Use the Color menu to adjust the monitor's color settings.

Operating the Monitor  41

Input Color

Format

Allows you to set the video input mode to:

• RGB: Select this option if your monitor is
connected to a computer or DVD player using the
HDMI to DVI adapter.

• YPbPr: Select this option if your DVD player
supports only YPbPr output.

Preset Modes Allows you to choose from a list of preset color modes.

42  Operating the Monitor

Hue

• Standard: Loads the monitor's default color
settings. This is the default preset mode.

• Multimedia: Loads color settings ideal for
multimedia applications.

• Movie: Loads color settings ideal for movies.

• Game: Loads color settings ideal for most gaming
applications.

• Paper: Loads brightness and sharpness settings
ideal for viewing text. Blend the text background
to simulate paper media without affecting color
images. Applies to RGB input format only.

• Warm: Increases the color temperature. The
screen appears warmer with a red/yellow tint.

• Cool: Decreases the color temperature. The
screen appears cooler with a blue tint.

• Custom Color: Allows you to manually adjust the
color settings. Press the
the Red, Green, and Blue values and create your
own preset color mode.

This feature can shift the color of the video image to green
or purple. This is used to adjust the desired flesh tone color.
Use or to adjust the hue from ‘0’ to ‘100’.

Press to increase the monochrome appearance of the
video image.

Press to increase the colorful appearance of the video
image.

NOTE: Hue adjustment is available only when you select
Movie or Game preset mode.

and

keys to adjust

Operating the Monitor  43

Saturation

This feature can adjust the color saturation of the video
image. Use or to adjust the saturation from ‘0’ to ‘100’.

Press to increase the monochrome appearance of the
video image.

Press to increase the colorful appearance of the video
image.

NOTE: Saturation adjustment is available only when you
select Movie or Game preset mode.

Image Enhance

Automatically sharpen images, enhance hues, boost color
contrast and enhance image clarity.

NOTE: Image Enhance is available only when you select
Standard, Multimedia, Movie, or Game preset mode.

Reset Color

Settings

Resets your monitor's color settings to the factory defaults.

Display Use the Displays menu to adjust the monitor's display

settings.

44  Operating the Monitor

Aspect Ratio

Horizontal
Position

Vertical Position

Sharpness

Pixel Clock

Phase

Reset Display

Settings

Adjusts the image ratio as Wide 16:9, 4:3, or 5:4.
NOTE: Wide 16:9 adjustment is not required at maximum

preset resolution 1600 x 900 (for E2015HV) or 1920 x 1080
(for E2215HV/E2715H).

Use or the buttons to adjust image left and right.
Minimum is '0' (-). Maximum is '100' (+).

Use the or buttons to adjust image up and down.
Minimum is '0' (-). Maximum is '100' (+).
This feature can make the image look sharper or softer. Use

or to adjust the sharpness from '0' to '100'.
The Phase and Pixel Clock adjustments allow you to adjust
your monitor to your preference. Use or buttons to
adjust for best image quality.
If satisfactory results are not obtained using the Phase
adjustment, use the Pixel Clock (coarse) adjustment and
then use Phase (fine), again.

NOTE: Pixel Clock and Phase adjustment are only available
for VGA input.

Select this option to restore default display settings.

Operating the Monitor  45

Energy

Power Button

LED

Reset Energy

Settings

Allows you to set the power LED indicator on or o during
active to save energy.
Select this option to restore default Energy Settings.

46  Operating the Monitor

Menu Select this option to adjust the settings of the OSD such as,

the languages of the OSD, the amount of time the menu
remains on screen, and so on.

Language

Transparency

Allows you to set the OSD display to one of eight
languages: English, Spanish, French, German, Brazilian
Portuguese, Russian, Simplified Chinese, or Japanese.
Allows you to adjust the OSD background from opaque to
transparent.

Operating the Monitor  47

Timer

Allows you to set the time for which the OSD remains
active after you press a key on the monitor.

Use the and keys to adjust the slider in 1 second
increments, from 5 to 60 seconds.

Lock

Controls user access to adjustments. When Lock is
selected, no user adjustments are allowed. All keys are
locked except  key.

NOTE: When the OSD is locked, pressing the menu key
takes you directly to the OSD settings menu, with 'OSD
Lock' pre-selected on entry. Press and hold  key for 10
seconds to unlock and allow user access to all applicable
settings.

Reset Menu

Settings

Select this option to restore default menu settings.

Personalize Selecting this option allows you to set two shortcut keys.

48  Operating the Monitor

Shortcut Key 1

User can select from "Preset Modes", "Brightness/Contrast",
"Auto Adjust", "Input Source" （for E2715H only）, "Aspect
Ratio" and set as shortcut key.

Operating the Monitor  49

Shortcut Key 2

User can select from "Preset Modes", "Brightness/Contrast",
"Auto Adjust", "Input Source" （for E2715H only） , "Aspect
Ratio" and set as shortcut key.

50  Operating the Monitor

Reset

Personaliza-

tion

Other

Allows you to restore shortcut key to the default setting.

Operating the Monitor  51

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows
a software on your computer to adjust the monitor display
settings like the brightness, color balance etc.

Enable (Default): Optimizes the performance of your
monitor and provides a better customer experience.

Disable: Disables the DDC/CI option and the following
message appears on the screen.

52  Operating the Monitor

LCD

Conditioning

This feature will help reduce minor cases of image
retention.

If an image appears to be stuck on the monitor, select LCD
Conditioning to help eliminate any image retention. Using
the LCD Conditioning feature may take some time. LCD
Conditioning feature cannot remove severe cases of image
retention or burn-in.

NOTE: Use LCD Conditioning only when you experience a
problem with image retention.

The below warning message appears once user selects
“Enable" LCD Conditioning.

Reset Other

Settings
Factory Reset

Select this option to restore default other settings, such as
DDC/CI.

Resets all OSD settings to the factory preset values.

OSD Messages

When the monitor does not support a particular resolution mode you will
see the following message:

Operating the Monitor  53

This means that the monitor cannot synchronize with the signal that
it is receiving from the computer. See Monitor Specifications for the
horizontal and vertical frequency ranges addressable by this monitor.
Recommended mode is 1600 x 900 (for E2015HV) or 1920 x 1080 (for

E2215HV/E2715H).

You will see the following message before the DDC/CI function is
disabled.

When the monitor enters the Power Save mode, the following message
appears:

54  Operating the Monitor

Activate the computer and wake up the monitor to gain access to the
OSD.

If you press any button other than the power button, the following
messages will appear depending on the selected input:

If VGA or DVI or DP cable is not connected, a floating dialog box as shown
below appears. The monitor will enter Power Save Mode after 5 minutes
if left at this state.

Operating the Monitor  55

See Solving Problems for more information.

56  Operating the Monitor

Setting the Maximum Resolution

Windows Vista® ,Windows® 7 ,Windows® 8 or Windows 8.1:

1. For Windows® 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.

2. Right-click on the desktop and click Screen Resolution.

3. Click the dropdown list of the screen resolution and select 1600 x 900

(for E2015HV) or 1920 x 1080 (for E2215HV/E2715H).

4. Click OK.

If you do not see 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) as an option, you may need to update your graphics driver.
Depending on your computer, complete one of the following procedures:

If you have a Dell desktop or portable computer:

• Go to www.dell.com/support, enter your service tag, and download
the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

• Go to the support site for your computer and download the latest
graphic drivers.

• Go to your graphics card website and download the latest graphic
drivers.

Operating the Monitor  57

Using the Tilt

Tilt

With the stand assembly, you can tilt the monitor for the most
comfortable viewing angle.

E2015HV/E2215HV:

E2715H:

NOTE: The stand base is detached when the monitor is shipped from the

factory.

58  Operating the Monitor

Troubleshooting

WARNING: Before you begin any of the procedures in this section,
follow the Safety Instruction

Self-Test

Your monitor provides a self-test feature that allows you to check
whether your monitor is functioning properly. If your monitor and
computer are properly connected but the monitor screen remains dark,
run the monitor self-test by performing the following steps:

1. Turn o both your computer and the monitor.

2. Unplug the video cable from the back of the computer. To ensure

proper Self-Test operation, remove both Digital (white VGA / black DP
connector) and the Analog (blue connector) cables from the back of
computer.

3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black

background) if the monitor cannot sense a video signal and is working
correctly. While in self-test mode, the power LED remains white. Also,
depending upon the selected input, one of the dialogs shown below
will continuously scroll through the screen.

4. This box also appears during normal system operation, if the video
cable becomes disconnected or damaged. The monitor will enter

Power Save Mode after 5 minutes if left at this state.

5. Turn o your monitor and reconnect the video cable; then turn on

both your computer and the monitor.

If your monitor screen remains blank after you use the previous
procedure, check your video controller and computer, because your
monitor is functioning properly.

NOTE: Self-test feature check is not available for S-Video, Composite,
and Component video modes.

Troubleshooting  59

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the
screen abnormality you are experiencing is an inherent problem with your
monitor, or with your computer and video card.

1

2

3

4

5

NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of
the screen).

2. Unplug the video cable(s) from the back of the computer or
monitor. The monitor then goes into the self-test mode.

3. Press and hold the Button 1 and Button 4 on the front panel
simultaneously for 2 seconds. A gray screen appears.

4. Carefully inspect the screen for abnormalities.

5. Press the Button 4 on the front panel again. The color of the screen

changes to red.

6. Inspect the display for any abnormalities.

7. Repeat steps 5 and 6 to inspect the display in green, blue, black,

white screens.

The test is complete when the white screen appears. To exit, press the
Button 4 again.

If you do not detect any screen abnormalities upon using the built-in
diagnostic tool, the monitor is functioning properly. Check the video card
and computer.

60  Troubleshooting

Common Problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions.

Common Symptoms What You

Experience

No Video/Power LED oNo picture •Ensure that the video cable

No Video/Power LED onNo picture or no

brightness

Poor Focus Picture is fuzzy, blurry,

or ghosting

Shaky/Jittery Video Wavy picture or fine

movement

Possible Solutions

connecting the monitor and
the computer is properly
connected and secure.

•Verify that the power outlet is
functioning properly using any
other electrical equipment.

•Ensure that the power button is
depressed fully.

•Ensure that the correct input
source is selected via the Input
Source Select button.

•Check the “Power LED Button”
option under Energy in OSD
Menu.

•Increase brightness & contrast
controls via OSD.

•Perform monitor self-test
feature check.

•Check for bent or broken pins
in the video cable connector.

•Ensure that the correct input
source is selected via the Input
Source Select menu.

•Run the built-in diagnostics.

•Perform Auto Adjust via OSD.

•Adjust the Phase and Pixel

Clock controls via OSD.

•Eliminate video extension
cables.

•Reset the monitor to Factory
Settings.

•Change the video resolution to
the correct aspect ratio (16:9).

•Perform Auto Adjust via OSD.

•Adjust the Phase and Pixel

Clock controls via OSD.

•Reset the monitor to Factory
Settings.

•Check environmental factors.

•Relocate the monitor and test

in another room.

Troubleshooting  61

Missing Pixels LCD screen has spots •Cycle power on-o.

Stuck-on Pixels LCD screen has bright

spots

Brightness Problems Picture too dim or too

bright

Geometric Distortion Screen not centered

correctly

Horizontal/Vertical
Lines

Screen has one or
more lines

•Pixel that is permanently o is a
natural defect that can occur in
LCD technology.

For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:

http://www.dell.com/support/
monitors.

•Cycle power on-o.

•Pixel that is permanently o is a

natural defect that can occur in
LCD technology.

For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:

http://www.dell.com/support/
monitors.

•Reset the monitor to Factory
Settings.

•Auto Adjust via OSD.

•Adjust brightness & contrast

controls via OSD.

•Reset the monitor to Factory
Settings.

•Auto Adjust via OSD.

•Adjust brightness & contrast

controls via OSD.

NOTE: When using ‘DVI-D / DP’,
the positioning adjustments are
not available.

•Reset the monitor to Factory
Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock

controls via OSD.

•Perform monitor self-test
feature check and determine if
these lines are also in self-test
mode.

•Check for bent or broken pins
in the video cable connector.

NOTE: When using ‘DVI-D /
DP’, the Pixel Clock and Phase
adjustments are not available.

62  Troubleshooting

Synchronization
Problems

Safety-Related Issues Visible signs of smoke

Intermittent Problems Monitor malfunctions

Missing Color Picture missing color •Perform monitor self-test

Wrong Color Picture color not good •Change the Color Setting Mode

Image retention from
a static image left on
the monitor for a long
period of time

Screen is scrambled or
appears torn

or sparks

on & o

Faint shadow from the
static image displayed
appears on the screen

•Reset the monitor to Factory
Settings.

•Perform Auto Adjust via OSD.

•Adjust Phase and Pixel Clock

controls via OSD.

•Perform monitor self-test
feature check to determine if
the scrambled screen appears
in self-test mode.

•Check for bent or broken pins
in the video cable connector.

•Restart the computer in the
safe mode.

•Do not perform any
troubleshooting steps.

•Contact Dell immediately.

•Ensure that the video cable

connecting the monitor to
the computer is connected
properly and is secure.

•Reset the monitor to Factory
Settings.

•Perform monitor self-test
feature check to determine if
the intermittent problem occurs
in self-test mode.

feature check.

•Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.

•Check for bent or broken pins
in the video cable connector.

in the Color Settings OSD to
Graphics or Video depending
on the application.

•Try dierent Color Preset
Settings in Color Settings OSD.
Adjust R/G/B value in Color
Settings OSD if the Color
Management is turned o.

•Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.

•Use the Power Management
feature to turn o the monitor
at all times when not in use (for
more information, see Power
Management Modes.

•Alternatively, use a dynamically
changing screensaver.

NOTE: When choosing DVI-D / DP mode, the Auto Adjust function is
not available.

Troubleshooting  63

Product-Specific Problems

Specific Symptoms What You

Experience

Screen image is too
small

Cannot adjust the
monitor with the
buttons on the front
panel

No Input Signal when
user controls are
pressed

The picture does not
fill the entire screen

Image is centered on
screen, but does not
fill entire viewing area

OSD does not appear
on the screen

No picture, the LED
light is white. When
you press “up”, “down”
or “Menu” key, the
message “ No input
signal” will appear.

The picture cannot fill
the height or width of
the screen

Possible Solutions

•Check the Aspect Ratio setting
in the Display OSD.

•Reset the monitor to Factory
Settings.

•Turn o the monitor, unplug
the power cord, plug back, and
then turn on the monitor.

•Check whether the OSD menu
is locked. If yes, press and hold
the button beside the Power
button for 10 seconds to
unlock (for more information,
see Lock).

•Check the signal source. Ensure
the computer is not in the
power saving mode by moving
the mouse or pressing any key
on the keyboard.

•Check whether the signal cable
is plugged in properly. Re-plug
the signal cable if necessary.

•Reset the computer or video
player.

•Due to dierent video formats
(aspect ratio) of DVDs, the
monitor may display in full
screen.

•Run the built-in diagnostics.

64  Troubleshooting

Dell Soundbar Problems

Common Symptoms What You

Experience

No sound for system
where the Soundbar
draws power from an
AC adapter

No Sound Soundbar has power -

Distorted Sound Computer’s sound

No power to
Soundbar - the power
indicator is o

power indicator is on

card is used as the
audio source

Possible Solutions

•Turn the Power/Volume knob
on the Soundbar clockwise to
the middle position; check if
the power indicator (white LED)
on the front of the Soundbar is
illuminated.

•Confirm that the power cable
from the Soundbar is plugged
into the adapter.

•Plug the audio line-in cable into
the computer’s audio out jack.

•Set all volume controls to their
maximum and ensure that the
mute option is not enabled.

•Play some audio content on the
computer (example, audio CD,
or MP3).

•Turn the Power/Volume knob
on the Soundbar clockwise to a
higher volume setting.

•Clean and reseat the audio line­in plug.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).

•Clear any obstructions between
the Soundbar and the user.

•Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card.

•Set all Windows volume
controls to their midpoints.

•Decrease the volume of the
audio application.

•Turn the Power/Volume knob
on the Soundbar counter­clockwise to a lower volume
setting.

•Clean and re-seat the audio
line-in plug.

•Troubleshoot the computer’s
sound card.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).

•Avoid using an audio cable
extension or audio jack
converter.

Troubleshooting  65

Distorted Sound Other audio source is

used

Unbalanced Sound
Output

Low Volume Volume is too low •Clear any obstructions between

Sound from only one
side of Soundbar

•Clear any obstructions between
the Soundbar and the user.

•Confirm that the audio line-in
plug is completely inserted into
the jack of the audio source.

•Decrease the volume of the
audio source.

•Turn the Power/Volume knob
on the Soundbar counter­clockwise to a lower volume
setting.

•Clean and reseat the audio line­in plug.

•Clear any obstructions between
the Soundbar and the user.

•Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card or
audio source.

•Set all Windows audio
balance controls (L-R) to their
midpoints.

•Clean and reseat the audio line­in plug.

•Troubleshoot the computer’s
sound card.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).

the Soundbar and the user.

•Turn the Power/Volume knob
on the Soundbar clockwise to
the maximum volume setting.

•Set all Windows volume
controls to their maximum.

•Increase the volume of the
audio application.

•Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player)

66  Troubleshooting

Appendix

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Product Information Guide.

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory
compliance website located at www.dell.com\regulatory_compliance.

This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:

(1) this device may not cause harmful interference
(2) this device must accept any interference received including

interference that may cause undesired operation

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-

3355).

NOTE: If you do not have an active Internet connection, you can find

contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.

Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services

may not be available in your area.
To get online monitor support content:

1. Visit www.dell.com/support/monitors
To contact Dell for sales, technical support, or customer service issues:

1. Visit www.dell.com/support.

2. Verify your country or region in the Choose A Country/Region

drop-down menu at the top left of the page.

3. Click Contact Us on the top left side of the page.

4. Select the appropriate service or support link based on your need.

5. Choose the method of contacting Dell that is convenient for you.

Appendix  67

Setting Up Your Monitor

Setting the display resolution to 1600 x 900 (for E2015HV) or
1920 x 1080 (for E2215HV/E2715H) (Maximum)

For optimal display performance while using the Microsoft Windows
operating systems, set the display resolution to 1600 x 900 (for E2015HV)
or 1920 x 1080 (for E2215HV/E2715H) pixels by performing the following
steps:

In Windows Vista®, Windows® 7, Windows® 8 or Windows 8.1:

1. For Windows® 8 or Windows 8.1 only, select the Desktop tile to switch

to classic desktop.

2. Right-click on the desktop and click Screen Resolution.

3. Click the dropdown list of the screen resolution and select 1600 x 900

(for E2015HV) or 1920 x 1080 (for E2215HV/E2715H).

4. Click OK.

If you do not see 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) as an option, you may need to update your graphics driver.
Please choose the scenario below that best describes the computer
system you are using, and follow the provided

1: If you have a Dell desktop or a Dell portable computer with Internet

access

2:If you have a non Dell desktop, portable computer, or graphics card

68  Setting Up Your Monitor

If you have a Dell desktop or a Dell portable computer with
Internet access

1. Go to http://www.dell.com/support, enter your service tag, and

download the latest driver for your graphics

2. After installing the drivers for your graphics adapter, attempt to set the
resolution to 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) again.

NOTE: If you are unable to set the resolution to 1600 x 900 (for
E2015HV) or 1920 x 1080 (for E2215HV/E2715H), please contact Dell
to inquire about a graphics adapter that supports these resolutions.

If you have a non Dell desktop, portable computer, or
graphics card

In Windows Vista®, Windows® 7, Windows® 8 or Windows 8.1:

1. For Windows® 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.

2. Right-click on the desktop and click Personalization.

3. Click Change Display Settings.

4. Click Advanced Settings.

5. Identify your graphics controller supplier from the description at the

top of the window (e.g. NVIDIA, ATI, Intel etc.).

6. Please refer to the graphics card provider website for updated driver
(for example, http://www.ATI.com OR http://www.NVIDIA.com ).

7. After installing the drivers for your graphics adapter, attempt to set the
resolution to 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) again.

NOTE: If you are unable to set the resolution to 1600 x 900 (for
E2015HV) or 1920 x 1080 (for E2215HV/E2715H), please contact the
manufacturer of your computer or consider purchasing a graphics
adapter that will support the video resolution of 1600 x 900 (for
E2015HV) or 1920 x 1080 (for E2215HV/E2715H) .

Setting Up Your Monitor  69

Procedures for setting up dual monitors in Windows Vista® ,
Windows® 7 , Windows® 8 or Windows® 8.1

For Windows Vista®

Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.

Method 1: Using keyboard shortcut “Win+P”

1. Press the Windows logo key + P on your keyboard.

2. While holding down the Windows logo key, press P to toggle between

the display selections.

Method 2: Using the “Personalize” menu

1. Right-click on the desktop and click Personalize.

70  Setting Up Your Monitor

2. Click Display Settings.

3. Click Identify Monitors.

• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

Setting Up Your Monitor  71

For Windows® 7

Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.

Method 1: Using keyboard shortcut “Win+P”

1. Press the Windows logo key + P on your keyboard.

2. While holding down the Windows logo key, press P to toggle between

the display selections.

Method 2: Using the “Screen Resolution” menu

1. Right-click on the desktop and click Screen resolution.

72  Setting Up Your Monitor

2. Click Multiple displays to choose a display selection. If you do not see
the additional monitor listed, click Detect.

• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

Setting Up Your Monitor  73

For Windows® 8 or Windows 8.1

Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.

Method 1: Using keyboard shortcut “Win+P”

1. Press the Windows logo key + P on your keyboard.

2. While holding down the Windows logo key, press P to toggle between

the display selections.

Method 2: Using the “Screen Resolution” menu

1. From the Start screen, select Desktop tile to switch to the Classic

Windows desktop.

74  Setting Up Your Monitor

2. Right-click on the desktop and click Screen resolution.

3. Click Multiple displays to choose a display selection. If you do not see

the additional monitor listed, click Detect.

• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

Setting Up Your Monitor  75

Setting Display Styles For Multiple Monitor

After the external monitor(s) have been set up, users can select the
desired display style from Multiple displays menu: Duplicate, Extend,
Show Desktop On.

• Duplicate these displays: Duplicate the same screen on two monitors
with the same resolution, chosen based on the monitor with a lower
resolution.

For Windows Vista®

[DUPLICATE NOT AVAILABLE]

For Windows® 7

76  Setting Up Your Monitor

For Windows® 8 or Windows 8.1

Setting Up Your Monitor  77

• Extend these displays: This option is recommended when an external
monitor is connected to a laptop, and each monitor can display
different screen independently to improve user convenience. The
relative position of the screens can be set up here, for example monitor
1 may be set up to be to the left of monitor 2 or vice versa. This
depends on the physical position of the LCD monitor in relation to the
laptop. The horizontal line displayed on both monitors can be based on
the laptop or external monitor. These are all adjustable options, and all
a user need do is drag the monitor of the main screen to the extended
monitor.

For Windows Vista®

78  Setting Up Your Monitor

For Windows® 7

For Windows® 8 or Windows 8.1

Setting Up Your Monitor  79

• Show desktop only on…: Display the status of a particular monitor.
This option is typically chosen when the laptop is used as a PC so the
user can enjoy a large external monitor. Most current laptops support
mainstream resolutions. As shown in the figure above, the resolution
of the laptop monitor is only 1280 x 800, but after connecting a 27”
external LCD monitor, users can immediately improve their visual
enjoyment to 1920 x 1080 Full HD quality.

For Windows Vista®

80  Setting Up Your Monitor

For Windows® 7

Setting Up Your Monitor  81

For Windows® 8 or Windows 8.1

82  Setting Up Your Monitor