Dell DX6000 User Manual
Dell™ DX6000 Systems
Hardware Owner’s
Manual
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and
Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
February 2010 Rev. A00
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 11
Front-Panel Features and Indicators
. . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen
. . . . . . . . . . . . . . . . . . . . 15
Setup Menu . . . . . . . . . . . . . . . . . . . . 16
View Menu
Hard-Drive Indicator Patterns for RAID
. . . . . . . . . . . . . . . . . . . . . 16
. . . . . . . . . 18
Back Panel Features and Indicators . . . . . . . . . . 19
Power Indicator Codes
NIC Indicator Codes
LCD Status Messages
Viewing Status Messages
Removing LCD Status Messages
System Messages
. . . . . . . . . . . . . . . . . 21
. . . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . . . . . . . . 23
. . . . . . . . . . . . . 23
. . . . . . . . . 23
. . . . . . . . . . . . . . . . . . . . 38
Warning Messages . . . . . . . . . . . . . . . . . . . 55
Diagnostics Messages
. . . . . . . . . . . . . . . . . 55
Alert Messages
. . . . . . . . . . . . . . . . . . . . . 56
Other Information You May Need
. . . . . . . . . . . . 56
Contents 3
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 57
Choosing the System Boot Mode . . . . . . . . . . . . 57
Entering the System Setup Program
Responding to Error Messages
. . . . . . . . . . . 58
. . . . . . . . . . 58
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . 58
System Setup Options . . . . . . . . . . . . . . . . . . 59
Main Screen
. . . . . . . . . . . . . . . . . . . . 59
Memory Settings Screen . . . . . . . . . . . . . . 61
Processor Settings Screen
SATA Settings Screen
. . . . . . . . . . . . . 62
. . . . . . . . . . . . . . . 63
Boot Settings Screen . . . . . . . . . . . . . . . . 63
Integrated Devices Screen
PCI IRQ Assignments Screen
. . . . . . . . . . . . . 64
. . . . . . . . . . . 65
Serial Communication Screen . . . . . . . . . . . 66
Embedded Server Management Screen
. . . . . . 67
Power Management Screen . . . . . . . . . . . . 67
System Security Screen
Exit Screen
. . . . . . . . . . . . . . . . . . . . . 70
Entering the UEFI Boot Manager
. . . . . . . . . . . . . . 68
. . . . . . . . . . . . 70
Using the UEFI Boot Manager
Navigation Keys
. . . . . . . . . . . . . . . . . . 71
UEFI Boot Manager Screen . . . . . . . . . . . . 71
UEFI Boot Settings Screen
System Utilities Screen
. . . . . . . . . . . . . 72
. . . . . . . . . . . . . . . 72
4 Contents
System and Setup Password Features
Using the System Password
Using the Setup Password
. . . . . . . . . . . . 73
. . . . . . . . . . . . . 75
. . . . . . . . . 73
iDRAC Configuration Utility . . . . . . . . . . . . . . . 76
Entering the iDRAC Configuration Utility
. . . . . . 77
3 Installing System Components . . . . . . . . 79
Recommended Tools . . . . . . . . . . . . . . . . . . 79
Inside the System
. . . . . . . . . . . . . . . . . . . . 79
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 81
Removing the Front Bezel
. . . . . . . . . . . . . 81
Installing the Front Bezel . . . . . . . . . . . . . . 82
Information Tag . . . . . . . . . . . . . . . . . . . . . 82
Removing the Information Tag
. . . . . . . . . . . 82
Replacing the Information Tag . . . . . . . . . . . 82
Opening and Closing the System . . . . . . . . . . . . 83
Opening the System
. . . . . . . . . . . . . . . . 83
Closing the System . . . . . . . . . . . . . . . . . 83
Hard Drives
. . . . . . . . . . . . . . . . . . . . . . . 84
Removing a Hard-Drive Blank
Installing a Hard-Drive Blank
Removing a Hot-Swap Hard Drive
Installing a Hot-Swap Hard Drive
. . . . . . . . . . . 85
. . . . . . . . . . . 86
. . . . . . . . . 86
. . . . . . . . . 86
Removing a Hard Drive From a
Hard-Drive Carrier
. . . . . . . . . . . . . . . . . 87
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 88
Power Supplies
. . . . . . . . . . . . . . . . . . . . . 90
Removing a Power Supply
Replacing a Power Supply
Removing the Power Supply Blank
. . . . . . . . . . . . . 90
. . . . . . . . . . . . . 91
. . . . . . . . 92
Contents 5
Installing the Power Supply Blank . . . . . . . . . 92
Internal SD Module
Installing the Internal SD Module
Removing the Internal SD Module
Internal SD Flash Card
Installing the Internal SD Flash Card
Removing the Internal SD Flash Card
Internal USB Memory Key
Internal USB Cable
Removing the Internal USB Cable
Installing the Internal USB Cable
. . . . . . . . . . . . . . . . . . . 92
. . . . . . . . . 92
. . . . . . . . . 94
. . . . . . . . . . . . . . . . . . 94
. . . . . . . . 94
. . . . . . . 95
. . . . . . . . . . . . . . . . 95
. . . . . . . . . . . . . . . . . . . 97
. . . . . . . . . 97
. . . . . . . . . 97
Integrated Dell Remote Access Controller 6 (iDRAC6)
Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
Removing an iDRAC6 Enterprise Card
VFlash Media (Optional)
NIC Hardware Key
Cooling Shroud
. . . . . . . . . . . . . . . . . . . . . 102
Removing the Cooling Shroud
Installing the Cooling Shroud
. . . . . . . . . . . . . . . . 98
. . . . . . . 98
. . . . . . . 99
. . . . . . . . . . . . . . . . . 100
. . . . . . . . . . . . . . . . . . . . 101
. . . . . . . . . . . 103
. . . . . . . . . . . . 104
6 Contents
Cooling Fans
. . . . . . . . . . . . . . . . . . . . . . . 105
Removing a Cooling Fan
Replacing a Cooling Fan
Removing the Fan Bracket
Replacing the Fan Bracket
. . . . . . . . . . . . . . 105
. . . . . . . . . . . . . . 106
. . . . . . . . . . . . . 107
. . . . . . . . . . . . . 108
Optical Drive . . . . . . . . . . . . . . . . . . . . . . 109
Removing the Optical Drive
. . . . . . . . . . . . 109
Installing the Optical Drive . . . . . . . . . . . . . 109
Integrated Storage Controller Card . . . . . . . . . . . 112
Removing the Integrated Storage
Controller Card
. . . . . . . . . . . . . . . . . . . 113
Installing the Integrated Storage
Controller Card
. . . . . . . . . . . . . . . . . . . 113
RAID Battery
Removing a RAID Battery
Installing a RAID Battery
Cable Routing
Removing the Cable Retention Bracket
Installing the Cable Retention Bracket
Expansion Cards and Expansion-Card Risers
Expansion Card Installation Guidelines
. . . . . . . . . . . . . . . . . . . . . . . 116
. . . . . . . . . . . . . 116
. . . . . . . . . . . . . . 116
. . . . . . . . . . . . . . . . . . . . . . 118
. . . . . . 118
. . . . . . 119
. . . . . 120
. . . . . . 120
Installing an Expansion Card . . . . . . . . . . . . 121
Removing an Expansion Card
Removing Expansion-Card Riser 1
. . . . . . . . . . . 123
. . . . . . . . . 124
Replacing Expansion-Card Riser 1 . . . . . . . . . 125
Removing Expansion-Card Riser 2
Replacing Expansion-Card Riser 2
. . . . . . . . . 126
. . . . . . . . . 127
Removing Expansion-Card Riser 2 From the
Expansion-Card Bracket . . . . . . . . . . . . . . 128
Replacing the Riser 2 Board on the
Expansion-Card Bracket . . . . . . . . . . . . . . 130
System Memory
. . . . . . . . . . . . . . . . . . . . . 130
General Memory Module Installation
Guidelines
Mode-Specific Guidelines
Installing Memory Modules
. . . . . . . . . . . . . . . . . . . . . 131
. . . . . . . . . . . . . 132
. . . . . . . . . . . . 135
Contents 7
Removing Memory Modules . . . . . . . . . . . . 137
Processors
System Battery
Control Panel Assembly
. . . . . . . . . . . . . . . . . . . . . . . . 138
Removing a Processor
Installing a Processor
. . . . . . . . . . . . . . . . . . . . . . 143
Replacing the System Battery
. . . . . . . . . . . . . . . 138
. . . . . . . . . . . . . . . 141
. . . . . . . . . . . 143
. . . . . . . . . . . . . . . . 145
Removing the Control Panel Display Module
Installing the Control Panel Display Module
Removing the Control Panel Board
. . . . . . . . 147
. . . 145
. . . . 145
Installing the Control Panel Board . . . . . . . . . 147
SAS Backplane (Service Only Procedure) . . . . . . . 148
Removing the SAS Backplane
. . . . . . . . . . . 148
Installing a SAS Backplane . . . . . . . . . . . . 150
System Board . . . . . . . . . . . . . . . . . . . . . . 150
Removing the System Board
Installing the System Board
. . . . . . . . . . . . 150
. . . . . . . . . . . . 152
4 Troubleshooting Your System . . . . . . . . 155
8 Contents
Safety First—For You and Your System . . . . . . . . . 155
Troubleshooting System Startup Failure . . . . . . . . 155
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
. . . . . . . . . 155
. . . . . . . . . 156
. . . . . . . . . . . . . 156
. . . . . . . . . . 157
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 157
Troubleshooting a Wet System
Troubleshooting a Damaged System
. . . . . . . . . . . . . 158
. . . . . . . . . . 159
Troubleshooting the System Battery . . . . . . . . . . 160
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
. . . . . . . . . . . . 161
. . . . . . . 161
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 162
Troubleshooting System Memory
Troubleshooting an Internal SD Card
. . . . . . . . . . . . 163
. . . . . . . . . . 165
Troubleshooting an Internal USB Memory Key . . . . . 166
Troubleshooting an Optical Drive
Troubleshooting a Hard Drive
Troubleshooting a Storage Controller
. . . . . . . . . . . . 167
. . . . . . . . . . . . . . 168
. . . . . . . . . 169
Troubleshooting Expansion Cards . . . . . . . . . . . 170
Troubleshooting the Processor
. . . . . . . . . . . . . 172
5 Running the System Diagnostics . . . . . 173
Using Online Diagnostics . . . . . . . . . . . . . . . . 173
Embedded System Diagnostics Features
When to Use the Embedded System Diagnostics
Running the Embedded System Diagnostics
System Diagnostics Testing Options
. . . . . . . . 173
. . . . 174
. . . . . . 174
. . . . . . . . . . 174
Contents 9
Using the Custom Test Options . . . . . . . . . . . . . 175
Selecting Devices for Testing
. . . . . . . . . . . 175
Selecting Diagnostics Options . . . . . . . . . . . 175
Viewing Information and Results
. . . . . . . . . . 176
6 Jumpers and Connectors . . . . . . . . . . . 177
System Board Jumpers . . . . . . . . . . . . . . . . . 177
System Board Connectors . . . . . . . . . . . . . . . . 180
SAS Backplane Board Connectors
. . . . . . . . . . . 183
Expansion-Card Riser-Board Components and
PCIe Buses
Disabling a Forgotten Password
. . . . . . . . . . . . . . . . . . . . . . . . 184
. . . . . . . . . . . . 186
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 189
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 189
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
10 Contents
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F10> Enters System Services, which opens the
from which you can access utilities such as system diagnostics.
For more information, see the Unified Server Configurator
user documentation.
NOTE: Some Unified Server Configurator processing, such as software
updates, can cause virtual devices to be created that at times may
appear as USB devices attached to your system. These connections are
both secure and temporary, and can be disregarded.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on your system’s boot configuration. See "Using the
System Setup Program and UEFI Boot Manager" on page 57.
<F12> Enters PXE boot, if enabled.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
system event log (SEL) and configuration of remote access to the
system. For more information, see the iDRAC user documentation.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your embedded NIC.
Unified Server Configurator
About Your System 11
Front-Panel Features and Indicators
1
4
5
798
3
10
6
2
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
1 Information tag A slide-out label panel for system
Icon Description
information including the Express
Service tag, Embedded NIC1 MAC
address, and iDRAC6 Enterprise card
MAC address.
12 About Your System
Item Indicator, Button, or
Connector
2Power-on indicator,
power button
Icon Description
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
3 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint.
5 Video connector Connects a monitor to the system.
6 LCD menu buttons Allows you to navigate the control panel
LCD menu.
About Your System 13
Item Indicator, Button, or
Connector
7 LCD panel Provides system ID, status information,
Icon Description
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8 System identification
button
9 Optical drive One slim-line SATA DVD-ROM drive or
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back flash blue until
one of the buttons is pushed again.
DVD+RW drive.
NOTE: DVD devices are data only.
10 Hard drives Up to six 3.5-inch hot-swappable
without flex bay.
LCD Panel Features
The system's LCD panel provides system information and status messages to
signify when the system is operating correctly or when the system needs
attention. See "LCD Status Messages" on page 23 for information on specific
status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the iDRAC utility, the LCD panel, or other tools.
14 About Your System
Figure 1-2. LCD Panel Features
1
2
4
3
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby, the LCD
backlight turns off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.
About Your System 15
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When selecting an option in the Setup menu, you are asked to confirm the
option before you can continue.
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL log. This
can be useful when trying to match an LCD message
with a SEL entry.
Select Simple to display LCD error messages in a
simplified, user-friendly description. See "LCD Status
Messages" on page 23 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 16 to see
the options and option items that can be selected to
display by default on the Home screen.
View Menu
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name Displays the name of the Host, Model, or User String
for the system.
16 About Your System
Option Description
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the “Set
home” submenu of the Setup menu (see "Setup Menu"
on page 16).
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
“Set home” submenu of the Setup menu (see "Setup
Menu" on page 16).
About Your System 17
Hard-Drive Indicator Patterns for RAID
1
2
Figure 1-3. Hard-Drive Indicators
1 drive-activity indicator (green) 2 drive-status indicator (green and
amber)
Drive-Status Indicator Pattern
(RAID Only)
Blinks green two times per
second
Off Drive ready for insertion or removal
Condition
Identify drive/preparing for removal
NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is
applied. Drives are not ready for insertion or removal
during this time.
Blinks green, amber, and off Drive predicted failure
18 About Your System
Drive-Status Indicator Pattern
15
13
4
12 11
9
78
61 2 53
1014
(RAID Only)
Blinks amber four times per
second
Blinks green slowly Drive rebuilding
Steady green Drive online
Condition
Drive failed
Back Panel Features and Indicators
Figure 1-4. Back Panel Features
Item Indicator, Button, or
Connector
1 PCIe slot 1 PCI Express (Generation 2) x4-link
2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-
3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-
Icon Description
expansion slot (full-height, 30.99-cm
[12.2"] length)
profile, 24.13-cm [9.5"] length)
height, 24.13-cm [9.5"] length)
or
optional PCIe x16-link Gen 2
expansion slot (full-height, 24.13-cm
[9.5"]) (no slot 4 with this option)
About Your System 19
Item Indicator, Button, or
Connector
4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full-
5 power supply 1 (PS1) 870-W or 570-W power supply
6 power supply 2 (PS2) 870-W or 570-W power supply
7 system identification
button
8 system status indicator Provides a power on indicator for the
9system status indicator
connector
10 Ethernet connectors
(4)
11 USB connectors (2) Connects USB devices to the system.
12 video connector Connects a VGA display to the system.
Icon Description
height, 24.13-cm [9.5"] length)
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the back flash blue
until one of the buttons is pushed
again.
back of the system.
Connector for attaching a system
indicator extension cable that is used
on a cable management arm.
Integrated 10/100/1000 NIC connectors
The ports are USB 2.0-complaint.
13 serial connector Connects a serial device to the system.
14 iDRAC6 Enterprise
port (optional)
15 VFlash media slot
(optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
20 About Your System
Power Indicator Codes
An LED indicator on the power button indicates when power is supplied to
the system and the system is operational.
Redundant power supplies have an indicator that shows whether power is
present or whether a power fault has occurred.
• Not lit—AC power is not connected.
• Green—In standby mode, indicates that a valid AC source is connected to
the power supply and that the power supply is operational. When the
system is on, also indicates that the power supply is providing DC power to
the system.
• Amber—Indicates a problem with the power supply.
• Alternating green and amber—When hot-adding a power supply, indicates
that the power supply is mismatched with the other power supply (a High
Output 870-W power supply and an Energy Smart 570-W power supply are
installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
CAUTION: When correcting a power supply mismatch, replace
supply with the flashing indicator. Swapping the opposite power supply to make a
matched pair can result in an error condition and unexpected system shutdown. To
change from a High Output configuration to an Energy Smart configuration or vice
versa, you must power down the system.
About Your System 21
only
the power
Figure 1-5. Power Supply Status Indicator
1
1 2
1 power supply status
NIC Indicator Codes
Figure 1-6. NIC Indicators
1 link indicator 2 activity indicator
22 About Your System
Indicator Description
Link and activity indicators are
off
Link indicator is green The NIC is connected to a valid network link at
Link indicator is amber The NIC is connected to a valid network link at
Activity indicator is green
blinking
The NIC is not connected to the network.
1000 Mbps.
10/100 Mbps.
Network data is being sent or received.
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 189.
Viewing Status Messages
If a system error occurs, the LCD screen will turn amber. Press the Select
button to view the list of errors or status messages. Use the left and right
arrow buttons to highlight an error number, and press Select to view the error.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:
• Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.
About Your System 23
• Power cycle—Turn off the system and disconnect it from the electrical
outlet, wait for approximately ten seconds, reconnect the power cable, and
restart the system.
NOTE: The following LCD status messages are displayed in the Simple format. See
"Setup Menu" on page 16 to select the format in which the messages are displayed.
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1000 Failsafe
voltage
error.
Contact
support.
E1114 Ambient Temp
exceeds
allowed
range.
E1116 Memory
disabled,
temp above
range. Power
cycle AC.
E1210 Motherboard
battery
failure.
Check
battery.
Check the system event log
for critical failure events.
Ambient temperature has a
reached a point outside of
the allowed range.
Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.
CMOS battery is missing or
the voltage is outside of the
allowable range.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
See "Troubleshooting
System Cooling
Problems" on page 161.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems" on page 161. If
the problem persists, see
"Getting Help" on
page 189.
See "Troubleshooting the
System Battery" on
page 160.
24 About Your System
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1211 RAID
Controller
battery
failure.
Check
battery.
E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.
E1229 CPU # VCORE
Regulator
failure.
Reseat CPU.
E122A CPU # VTT
Regulator
failure.
Reseat CPU.
E122C CPU Power
Fault. Power
cycle AC.
E122D Memory
Regulator #
Failed.
Reseat DIMMs.
(continued)
RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
3.3V voltage regulator has
failed.
Specified processor
VCORE voltage regulator
has failed.
Specified processor VTT
voltage regulator has failed.
A power fault was detected
when powering up the
processor(s).
One of the memory
regulators has failed.
Reseat the RAID battery
connector. See "Installing
a RAID Battery" on
page 116 and
"Troubleshooting System
Cooling Problems" on
page 161.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 170.
Reseat the processor(s).
See "Troubleshooting the
Processor" on page 172.
If the problem persists,
see "Getting Help" on
page 189.
Reseat the processor(s).
See "Troubleshooting the
Processor" on page 172.
If the problem persists,
see "Getting Help" on
page 189.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 163.
About Your System 25
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E122E On-board
regulator
failed. Call
support.
E1310 Fan ## RPM
exceeding
range. Check
fan.
E1311 Fan module ##
RPM exceeding
range. Check
fan.
E1313 Fan
redundancy
lost. Check
fans.
E1410 System Fatal
Error
detected.
E1414 CPU # temp
exceeding
range. Check
CPU heatsink.
(continued)
One of the on-board
voltage regulators failed.
RPM of specified fan is
outside of the intended
operating range.
RPM of specified fan in
specified module is outside
of intended operating
range.
The system is no longer fan
redundant. Another fan
failure would put the
system at risk of overheating.
A fatal system error has
been detected.
Specified processor is out of
acceptable temperature
range.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
See "Troubleshooting
System Cooling
Problems" on page 161.
See "Troubleshooting
System Cooling
Problems" on page 161.
Check LCD for additional
scrolling messages. See
"Troubleshooting a Fan"
on page 162.
Check LCD for additional
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processor" on page 172
and "Troubleshooting
System Cooling
Problems" on page 161.
26 About Your System
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1418 CPU # not
detected.
Check CPU is
seated
properly.
E141C Unsupported
CPU configuration. Check
CPU or BIOS
revision.
E141F CPU #
protocol
error. Power
cycle AC.
E1420 CPU Bus
parity error.
Power cycle
AC.
E1422 CPU # machine
check error.
Power cycle
AC.
E1610 Power Supply
# (### W)
missing.
Check power
supply.
(continued)
Specified processor is
missing or bad, and the
system is in an unsupported
configuration.
Processors are in an
unsupported configuration.
The system BIOS has
reported a processor
protocol error.
The system BIOS has
reported a processor bus
parity error.
The system BIOS has
reported a machine check
error.
Specified power supply was
removed or is missing from
the system.
Ensure that the specified
processor is properly
installed. See
"Troubleshooting the
Processor" on page 172.
Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help" on
page 189.
See "Troubleshooting
Power Supplies" on
page 161.
About Your System 27
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1614 Power Supply
# (### W)
error. Check
power supply.
E1618 Predictive
failure on
Power Supply
# (### W).
Check PSU.
E161C Power Supply
# (### W)
lost AC
power. Check
PSU cables.
E1620 Power Supply
# (### W) AC
power error.
Check PSU
cables.
E1624 Lost power
supply
redundancy.
Check PSU
cables.
E1626 Power Supply
Mismatch.
PSU1 = ### W,
PSU2 = ### W.
(continued)
Specified power supply has
failed.
A power supply fan failure,
an over-temperature
condition, or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.
Specified power supply is
attached to the system, but
it has lost its AC input.
Specified power supply's
AC input is outside of the
allowable range.
The power supply
subsystem is no longer
redundant. If the remaining
power supply fails, the
system will shut down.
The power supplies in the
system are not the same
wattage.
See "Troubleshooting
Power Supplies" on
page 161.
See "Troubleshooting
Power Supplies" on
page 161.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 161.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 161.
See "Troubleshooting
Power Supplies" on
page 161.
Ensure that power
supplies with matching
wattage are installed. See
the Technical
Specifications outlined in
your system’s Getting
Started Guide.
28 About Your System
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1629 Power
required >
PSU wattage.
Check PSU and
config.
E1710 I/O channel
check error.
Review &
clear SEL.
E1711 PCI parity
error on Bus
## Device ##
Function ##
PCI parity
error on Slot
#. Review &
clear SEL.
(continued)
The system configuration
requires more power than
the power supplies can
provide, even with
throttling.
The system BIOS has
reported an I/O channel
check.
The system BIOS has
reported a PCI parity error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.
The system BIOS has
reported a PCI parity error
on a component that
resides in the specified slot.
Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 189.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 170.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 170.
About Your System 29
Table 1-1. LCD Status Messages
Code Text Cause Corrective Actions
E1712 PCI system
error on Bus
## Device ##
Function ##
PCI system
error on Slot
#. Review &
clear SEL.
E1714 Unknown
error. Review
& clear SEL.
E1715 Fatal I/O
Error. Review
& clear SEL.
(continued)
The system BIOS has
reported a PCI system error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.
The system BIOS has
reported a PCI system error
on a component that
resides in the specified slot.
The system BIOS has
determined there has been
an error in the system, but
is unable to determine its
origin.
The system BIOS has
determined there has been
a fatal error in the system.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 170.
Reinstall the expansioncard riser. See "Expansion
Cards and ExpansionCard Risers" on page 120.
If the problem persists,
the riser card or system
board is faulty. See
"Getting Help" on
page 189.
Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.
If the problem persists,
see "Getting Help" on
page 189.
Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.
If the problem persists,
see "Getting Help" on
page 189.
30 About Your System
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