Selecting a location for the printer...............................................................................................................................12
Understanding the printer control panel...................................................................................................................13
Available internal options............................................................................................................................................................ 15
Accessing the system board to install internal options....................................................................................................16
Installing a memory card .............................................................................................................................................................18
Installing a flash memory or firmware card........................................................................................................................... 19
Installing an Internal Solutions Port......................................................................................................................................... 21
Installing a printer hard disk....................................................................................................................................................... 28
Order of installation....................................................................................................................................................................... 32
Installing paper drawers............................................................................................................................................................... 32
Installing an optional duplex unit............................................................................................................................................. 33
Printing a menu settings page................................................................................................................................................... 36
Printing a network setup page ..................................................................................................................................................36
Setting up the printer software......................................................................................................................................36
Updating available options in the printer driver................................................................................................................. 37
Setting up wireless printing.............................................................................................................................................38
Information you will need to set up the printer on a wireless network...................................................................... 38
Installing the printer on a wireless network (Windows)................................................................................................... 38
Installing the printer on a wireless network (Macintosh)................................................................................................. 40
Installing the printer on a wired network...................................................................................................................43
Changing port settings after installing a new network Internal Solutions Port...........................................45
Setting up serial printing..................................................................................................................................................47
Loading paper and specialty media.............................................49
Setting the Paper Size and Paper Type........................................................................................................................49
Configuring Universal paper settings..........................................................................................................................49
Loading the standard or optional 250-sheet or 550-sheet tray..........................................................................50
Contents
2
Loading the 2000-sheet tray...........................................................................................................................................53
Loading the multipurpose feeder.................................................................................................................................57
Loading the envelope feeder..........................................................................................................................................59
Linking and unlinking trays.............................................................................................................................................61
Changing a Custom Type <x> name....................................................................................................................................... 62
Paper and specialty media guidelines.........................................63
Paper guidelines..................................................................................................................................................................63
Paper characteristics...................................................................................................................................................................... 63
Unacceptable paper ......................................................................................................................................................................64
Selecting preprinted forms and letterhead........................................................................................................................... 64
Using recycled paper..................................................................................................................................................................... 65
Supported paper sizes, types, and weights...............................................................................................................66
Paper sizes supported by the printer ......................................................................................................................................66
Paper types and weights supported by the printer........................................................................................................... 68
Paper types and weights supported by the output bins .................................................................................................68
Printing a document..........................................................................................................................................................70
Printing on specialty media.............................................................................................................................................70
Tips on using letterhead............................................................................................................................................................... 70
Tips on using transparencies...................................................................................................................................................... 71
Tips on using envelopes............................................................................................................................................................... 71
Tips on using labels........................................................................................................................................................................ 72
Tips on using card stock............................................................................................................................................................... 72
Printing confidential and other held jobs...................................................................................................................73
Holding jobs in the printer.......................................................................................................................................................... 73
Printing confidential and other held jobs.............................................................................................................................. 73
Printing from a flash drive................................................................................................................................................75
Printing information pages..............................................................................................................................................76
Printing a font sample list............................................................................................................................................................ 76
Printing a directory list.................................................................................................................................................................. 76
Printing the print quality test pages........................................................................................................................................ 76
Canceling a print job..........................................................................................................................................................77
Canceling a print job from the printer control panel ........................................................................................................77
Canceling a print job from the computer.............................................................................................................................. 77
Understanding jam numbers and locations..............................................................................................................80
200 and 201 paper jams....................................................................................................................................................80
202 and 203 paper jams....................................................................................................................................................81
230 paper jam.......................................................................................................................................................................82
231–239 paper jams (optional external duplex unit).............................................................................................84
241–245 paper jams...........................................................................................................................................................86
250 paper jam.......................................................................................................................................................................86
260 paper jam.......................................................................................................................................................................87
271–279 paper jams...........................................................................................................................................................88
280 paper jams.....................................................................................................................................................................88
281 paper jam.......................................................................................................................................................................89
282 paper jam.......................................................................................................................................................................89
Paper menu...........................................................................................................................................................................93
Paper Size/Type menu.................................................................................................................................................................. 93
Paper Texture menu ......................................................................................................................................................................97
Paper Weight menu....................................................................................................................................................................... 99
Paper Loading menu...................................................................................................................................................................100
Bin Setup menu.............................................................................................................................................................................104
Active NIC menu............................................................................................................................................................................106
Standard Network or Network <x> menus.........................................................................................................................106
Network Reports menu ..............................................................................................................................................................108
Standard USB menu.....................................................................................................................................................................112
Serial <x> menu ............................................................................................................................................................................116
Disk Wiping menu ........................................................................................................................................................................120
Security Audit Log menu ...........................................................................................................................................................122
Set Date/Time menu....................................................................................................................................................................122
General Settings menu...............................................................................................................................................................123
Setup menu ....................................................................................................................................................................................127
PDF menu........................................................................................................................................................................................134
PCL Emul menu .............................................................................................................................................................................134
HTML menu.....................................................................................................................................................................................137
Help menu...........................................................................................................................................................................140
List of status and error messages................................................................................................................................142
Maintaining the printer.................................................................164
Cleaning the exterior of the printer............................................................................................................................164
Checking the status of supplies...................................................................................................................................165
Checking the status of supplies from the printer control panel..................................................................................165
Checking the status of supplies from a network computer..........................................................................................165
Moving the printer............................................................................................................................................................166
Before moving the printer.........................................................................................................................................................166
Contents
5
Moving the printer to another location................................................................................................................................166
Shipping the printer ....................................................................................................................................................................166
Using the Embedded Web Server...............................................................................................................................167
Checking the device status............................................................................................................................................167
Setting up e-mail alerts...................................................................................................................................................167
Adjusting Power Saver....................................................................................................................................................168
Restoring the factory default settings.......................................................................................................................169
Printer control panel display is blank or displays only diamonds...............................................................................170
Embedded Web Server does not open.................................................................................................................................170
Multiple-language PDFs do not print....................................................................................................................................171
Error message about reading USB drive appears..............................................................................................................171
Jobs do not print...........................................................................................................................................................................171
Confidential and other held jobs do not print...................................................................................................................172
Job takes longer than expected to print..............................................................................................................................172
Job prints from the wrong tray or on the wrong paper .................................................................................................173
Tray linking does not work........................................................................................................................................................173
Large jobs do not collate ...........................................................................................................................................................173
Option does not operate correctly or quits after it is installed ....................................................................................174
Paper trays.......................................................................................................................................................................................175
Hard disk with adapter................................................................................................................................................................177
Internal Solutions Port ................................................................................................................................................................177
Solving paper feed problems.......................................................................................................................................177
Paper frequently jams.................................................................................................................................................................177
Paper jam message remains after jam is cleared ..............................................................................................................178
Contents
6
Page that jammed does not reprint after you clear the jam.........................................................................................178
Paper curl.........................................................................................................................................................................................181
Print is too dark..............................................................................................................................................................................182
Print is too light .............................................................................................................................................................................183
Solid black or white streaks.......................................................................................................................................................185
Solid color pages...........................................................................................................................................................................185
Transparency print quality is poor..........................................................................................................................................189
Power consumption.........................................................................................................................................................192
Connect the power cord to an electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate
a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
Safety information
8
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see the safety sheet that came with your
printer.
SAVE THESE INSTRUCTIONS.
Safety information
9
Learning about the printer
Printer configurations
Basic model
Feature
Standard exit bin350 or 550 sheets
1
Printer control panel Not applicable
2
Multipurpose feeder 100 sheets
3
Standard tray (Tray 1) 250 or 550 sheets
4
*
Based on 75 g/m2 (20 lb.) paper.
Paper Capacity
*
Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see the safety sheet that came with your
printer.
Learning about the printer
10
Feature/Option
1
5-bin mailbox
2
Paper Capacity
500 sheets
1
2
3
4
5
6
7
8
9
1
Based on 75 g/m2 (20 lb.) paper.
2
The printer supports up to three output expander units, two 5-bin mailboxes, one high capacity output expander (not
5-bin mailbox500 sheets
Envelope feeder85 envelopes
Standard tray (Tray 1)250 or 550 sheets
An optional duplex unit is available for basic models with a 250-sheet standard tray. Models with a 550-sheet standard
tray may have an internal duplex unit.
Learning about the printer
11
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
• Allow the following recommended amount of space around the printer for proper ventilation:
Right Side31 cm (12 in.)
1
Left Side31 cm (12 in.)
2
Front51 cm (20 in.)
3
Rear31 cm (12 in.)
4
5Top
1
Allows for addition of all output options.
1
137 cm (54 in.)
Learning about the printer
12
Understanding the printer control panel
ItemDescription
DisplayShows messages and pictures that communicate the status of the printer
1
Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to increase
2
or decrease a value when entering numbers.
Press the left or right arrow buttons to scroll through menu settings (also called values or
options), or to scroll through text that rolls to another screen.
Select
3
• Opens a menu item and displays the available values or settings. The current setting is
indicated by an asterisk (*).
• Saves a displayed menu item as the new user default setting.
Notes:
• When a new setting is saved as the user default setting, it remains in effect until a new
setting is saved or until factory defaults are restored.
• Settings chosen from a software program can also change or override the user default
settings selected from the printer control panel.
KeypadEnter numbers or symbols on the display.
4
BackReturns the display to the previous screen
5
Indicator lightIndicates the printer status:
6
• Off—The power is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Solid red—Operator intervention is needed.
StopStops all printer activity
7
A list of options is offered once Stopped appears on the display.
Learning about the printer
13
ItemDescription
MenuOpens the menu index
8
Note: The menus are available only when the printer is in the Ready state.
USB portInsert a flash drive into the front of the printer to print saved files.
9
Note: Only the front USB port supports flash drives.
Learning about the printer
14
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
All the listed options may not be available. For more information, contact the place where you purchased the printer.
All of these options may not be available. For more information, contact the place where you purchased the printer.
Additional printer setup
15
Accessing the system board to install internal options
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
1 Open the system board door.
2 Loosen the screw on the system board cover.
Additional printer setup
16
3 Remove the system board cover.
4 Use the illustration below to locate the appropriate connector.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
Firmware and flash memory card connectors
1
Memory card connector
2
Internal Solutions Port or printer hard disk connector
3
Additional printer setup
17
Installing a memory card
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
An optional memory card can be purchased separately and attached to the system board. To install the memory
card:
1 Access the system board.
2 Unpack the memory card.
Note: Avoid touching the connection points along the edge of the card.
3 Open the memory card connector latches.
Additional printer setup
18
4 Align the notches on the memory card with the ridges on the connector.
Notches
1
Ridges
2
5 Push the memory card straight into the connector until it snaps into place.
6 Replace the system board cover and close the system board door.
Installing a flash memory or firmware card
Note: This task requires a flathead screwdriver.
Additional printer setup
19
The system board has two connections for an optional flash memory or firmware card. Only one of each may be
installed, but the connectors are interchangeable.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
2 Unpack the card.
Note: Avoid touching any electrical components on the card.
3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board.
Plastic pins
1
2
Metal pins
Additional printer setup
20
4 Push the card firmly into place.
Notes:
• The entire length of the connector on the card must touch and be flush against the system board.
• Be careful not to damage the connectors.
5 Replace the system board cover and close the system board door.
Installing an Internal Solutions Port
The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options.
Additional printer setup
21
The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options.
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
2 Unpack the ISP and plastic tee.
Note: Avoid touching the components on the card.
3 Locate the appropriate connector on the system board.
Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To
remove the hard disk:
Additional printer setup
22
a Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer
hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch
before pulling the cable out.
b Remove the screws holding the printer hard disk in place.
c Remove the printer hard disk by pulling it upward to unseat the standoffs.
Additional printer setup
23
d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and
then remove the bracket. Set the printer hard disk aside.
4 Remove the metal cover from the ISP opening.
Additional printer setup
24
5 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps
into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system
board.
6 Install the ISP onto the plastic tee. Angle the ISP over the plastic tee, and then approach the plastic tee so that
any overhanging connectors will pass through the ISP opening in the system board cage.
Additional printer setup
25
7 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee.
8 Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the
thumbscrew at this time.
Additional printer setup
26
9 Attach the two provided screws to secure the ISP mounting bracket to the system board cage.
10 Tighten the long thumbscrew.
Note: Do not overtighten the thumbscrew.
11 Insert the plug of the ISP interface cable into the receptacle of the system board.
Note: The plugs and receptacles are color coded.
12 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information,
see “Installing a printer hard disk” on page 28.
Additional printer setup
27
13 Replace the system board cover and close the system board door.
Installing a printer hard disk
The optional printer hard disk can be installed with or without an Internal Solutions Port (ISP).
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
2 Unpack the printer hard disk.
Note: Avoid touching the components on the card.
Additional printer setup
28
3 Locate the appropriate connector on the system board.
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
To install a printer hard disk onto the ISP:
a Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk
mounting bracket to the printer hard disk, and then remove the bracket.
b Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer
hard disk until the standoffs have seated into place.
Additional printer setup
29
c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color coded.
To install a printer hard disk directly onto the system board:
a Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on
the printer hard disk until the standoffs have seated into place.
Additional printer setup
30
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